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Industry Bulletin 2018-004 ACA FAASTER KERRI L. DONIS, CFO, EFO, MSOL FIRE CHIEF Theodore F. Semonious, Deputy Fire Chief/Fire Marshal Prevention, Support, and Technical Services Division (559) 621-4181 FAX (559) 498-4323 Fresno Fire Department 911 H Street Fresno, CA 93721-3082 FIRE INDUSTRY BULLETIN 2018-004 SCOPE This bulletin clarifies the new procedures for setting up an account, applying for and obtaining certain types of fire permits through Fresno’s Accelerated Application System to Track Electronic Reviews (FAASTER). PURPOSE This bulletin provides applicable stakeholders with instructions on how to apply for and pull permits using FAASTER. There are four (4) types of fire permits which can be obtained through this web based system: Under twenty (20) head fire sprinkler permits Five (5) year permits Monitoring permits Single family residential permits which have approved standard plans. BACKGROUND In April 2018, the City of Fresno launched a new online customer service portal that allows stakeholders to apply for, submit, pay for, and track the status of their permit applications online, 24 hours a day. This portal offers not only convenience but transparency. INFORMATION Step by step instructions are attached for setting up an account and pulling the permit types listed above. Thirty (30) days from this notice all stakeholders will be required to obtain the permit types listed above from the FAASTER portal only. The Fire Prevention Division will no longer accept these types of permit requests over the counter or via email. REQUIREMENTS An email account is required to use the FAASTER online system. NOTE This notice is effective December 3, 2018, until revoked. “To protect and put service above all else.” KERRI L. DONIS, CFO, EFO, MSOL FIRE CHIEF Theodore F. Semonious, Deputy Fire Chief/Fire Marshal Prevention, Support, and Technical Services Division (559) 621-4181 FAX (559) 498-4323 Fresno Fire Department 911 H Street Fresno, CA 93721-3082 ACA FAASTER INSTRUCTION SHEET Access the Accela Citizens Access (ACA) at: https://lmsaca.fresno.gov/CitizenAccess/ An email account is all you need to register. Click on “REGISTER FOR AN ACCOUNT” Page 1 of 48 Read and click on the “I HAVE READ AND ACCEPTED THE ABOVE TERMS” box. Then click the box “CONTINUE REGISTRATION”. Page 2 of 48 Complete the Login information, and then click “Add New”. Page 3 of 48 Select a Contact Type and click “CONTINUE”. Page 4 of 48 Complete the contact information and click “CONTINUE”. Page 5 of 48 Look for the message that “YOUR ACCOUNT IS SUCCESSFULLY REGISTERED”, and click on Login Now: Page 6 of 48 When you log in you will see this screen. Click on “FIRE”. Your name Page 7 of 48 Click on “CREATE AN APPLICATION” Page 8 of 48 Read the General Disclaimer and click the box next to “I HAVE READ AND ACCEPTED THE ABOVE TERMS”. Then click “CONTINUE APPLICATION” Page 9 of 48 Click on the applicable permit type, then “CONTINUE APPLICATION” Page 10 of 48 Enter the address that you are obtaining a permit for, then click “SEARCH”. You can type in part of the address as well to have the system search for the proper location. Page 11 of 48 When you enter a partial address you will be given all addresses with the criteria. The screen will do a search, scroll to the bottom of the screen and click “SELECT”. Page 12 of 48 Owner information Parcel # Page 13 of 48 The system will automatically populate the Address, Parcel and Owner information. Click on “CONTINUE APPLICATION”. Parcel # Owner name and info will be populated in the cells Page 14 of 48 Click either “ADD NEW”, or “SELECT FROM ACCOUNT” to select the applicant. There will be nothing to select until you add the applicable contacts. Page 15 of 48 Once you have entered your information, scroll down to the bottom to click “CONTINUE”. Page 16 of 48 The contact information will populate. Applicant information Page 17 of 48 If you click on “SELECT FROM ACCOUNT” you will be given the option of picking any associated contact already established. Page 18 of 48 Once you have clicked on applicant you will click “CONTINUE” and the information will populate. Page 19 of 48 Click on “ADD NEW” to add a new Licensed Professional. Page 20 of 48 Select “CONTRACTOR” under the License Type then enter your state license number. Hit the enter key on your keyboard do not hit save and close at this point. If the license number is valid with the State of California the contractor information will automatically populate. You will also get a message above State License Number box that will say “License entered is good”. Click “SAVE AND CLOSE”. Page 21 of 48 Step 1: The contractor information will automatically populate. Then click “CONTINUE APPLICATION” Contractor name and address Applicant information Page 22 of 48 All records will have two free-form boxes to enter more detailed information. Keep the general description basic and add more detail into the detailed description. For example a general description could be “Five Year Permit”. The detailed description could be an address range or the tenant of the building for the permit. Page 23 of 48 Below the Detail Information are the custom fields. The custom fields will be different for each permit type you apply for. Every field with a red asterisk (*) is required information. There are four (4) types of fire permits which can be obtained through the “FAASTER” portal: Under twenty (20) head fire sprinkler permits Five (5) year permits Monitoring permits Single family residential permits which have approved standard plans. Custom fields for under 20 heads: Page 24 of 48 Custom fields for 5 years permits: Page 25 of 48 Custom fields for monitoring permits: Page 26 of 48 Custom fields for Single Family residence with approved standard plans: Once you have completed the entry of the custom fields click on “CONTINUE APPLICATION” * Page 27 of 48 Step 2: The next screen is the Attachment screen. This will allow you to add attachments if you would like. If you have nothing to add “CONTINUE APPLICATION”. Page 28 of 48 Step 3 is the review screen. If all information is correct scroll to the bottom of the screen. Page 29 of 48 Read and click on the box at the bottom that states “BY CHECKING THIS BOX, I AGREE TO THE ABOVE CERTIFICATION”, then “CONTINUE APPLICATION.” Page 30 of 48 You will get a message that states “YOUR APPLICATION HAS BEEN SUCCESSFULLY SUBMITTED”. Below the location address will be your record number. The record number will show below the address: The address will appear here Record number Page 31 of 48 Click “CHECK OUT” Page 32 of 48 You have the option to “CHECKOUT”, “EDIT CART” OR “CONTINUE SHOPPING”. Page 33 of 48 Once the fees are paid you will be able to print your permit by going to your record and click on the “MY RECORDS”. You can select multiple records to pay at once by clicking the box next to the date and then “ADD TO CART”. Page 34 of 48 To print your copy of the permit click on the blue record number Page 35 of 48 Click on “RECORD INFO”, and then “ATTACHMENTS”. Page 36 of 48 In attachments, click on the blue link. Page 37 of 48 Click on “OPEN” to open the attachment. Page 38 of 48 Page 39 of 48 Your permit will open, and you will then print it. When you are ready for the inspection, you will need to call the front desk staff at 559-621-4181, or email an appointment request to Fire-Construction@fresno.gov. OTHER THINGS YOU CAN DO ON THE FAASTER PORTAL: ACA users can do the following: No One Page 40 of 48 All records are public information and any registered user can view the records and statuses of records. Choose a module. Page 41 of 48 When you click on a module it will display the records that are associated with your login. Anything in BLUE can be clicked on for more information. Page 42 of 48 If you scroll down you can search for a record as well. Be sure to change or delete the date range. There are many different ways to search for a record; once your criteria are entered, click search at the bottom. Page 43 of 48 Converted records from the previous permitting software (Naviline) can also be searched. Page 44 of 48 Once you have clicked on a record be sure to scroll to the right for additional information. Page 45 of 48 Click on Record info to view: Record Details: Summary of record Processing Status: Stage the record is in processing. Here you can see which department has reviewed a record and their comments. Related Records: If there are any related records from other departments Attachments: Any uploaded document. Letters or other documents may be uploaded here. Page 46 of 48 If you see a number next to “CONDITIONS” click on “Conditions” to see what the condition is. This will signify something that needs to be corrected. Page 47 of 48 By typing an address into the top search bar, citizens will have access to Global Search. Page 48 of 48