Industry Bulletin 2018-004 ACA FAASTER
KERRI L. DONIS, CFO, EFO, MSOL
FIRE CHIEF
Theodore F. Semonious, Deputy Fire Chief/Fire Marshal
Prevention, Support, and Technical Services Division
(559) 621-4181 FAX (559) 498-4323
Fresno Fire Department 911 H Street Fresno, CA 93721-3082
FIRE INDUSTRY BULLETIN 2018-004
SCOPE
This bulletin clarifies the new procedures for setting up an account, applying for and
obtaining certain types of fire permits through Fresno’s Accelerated Application System
to Track Electronic Reviews (FAASTER).
PURPOSE
This bulletin provides applicable stakeholders with instructions on how to apply for and
pull permits using FAASTER. There are four (4) types of fire permits which can be
obtained through this web based system:
Under twenty (20) head fire sprinkler permits
Five (5) year permits
Monitoring permits
Single family residential permits which have approved standard plans.
BACKGROUND
In April 2018, the City of Fresno launched a new online customer service portal that
allows stakeholders to apply for, submit, pay for, and track the status of their permit
applications online, 24 hours a day. This portal offers not only convenience but
transparency.
INFORMATION
Step by step instructions are attached for setting up an account and pulling the
permit types listed above. Thirty (30) days from this notice all stakeholders will be
required to obtain the permit types listed above from the FAASTER portal only. The
Fire Prevention Division will no longer accept these types of permit requests over
the counter or via email.
REQUIREMENTS
An email account is required to use the FAASTER online system.
NOTE
This notice is effective December 3, 2018, until revoked.
“To protect and put service above all else.”
KERRI L. DONIS, CFO, EFO, MSOL
FIRE CHIEF
Theodore F. Semonious, Deputy Fire Chief/Fire Marshal
Prevention, Support, and Technical Services Division
(559) 621-4181 FAX (559) 498-4323
Fresno Fire Department 911 H Street Fresno, CA 93721-3082
ACA FAASTER INSTRUCTION SHEET
Access the Accela Citizens Access (ACA) at: https://lmsaca.fresno.gov/CitizenAccess/
An email account is all you need to register. Click on “REGISTER FOR AN ACCOUNT”
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Read and click on the “I HAVE READ AND ACCEPTED THE ABOVE TERMS” box.
Then click the box “CONTINUE REGISTRATION”.
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Complete the Login information, and then click “Add New”.
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Select a Contact Type and click “CONTINUE”.
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Complete the contact information and click “CONTINUE”.
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Look for the message that “YOUR ACCOUNT IS SUCCESSFULLY REGISTERED”,
and click on Login Now:
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When you log in you will see this screen. Click on “FIRE”.
Your name
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Click on “CREATE AN APPLICATION”
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Read the General Disclaimer and click the box next to “I HAVE READ AND
ACCEPTED THE ABOVE TERMS”. Then click “CONTINUE APPLICATION”
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Click on the applicable permit type, then “CONTINUE APPLICATION”
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Enter the address that you are obtaining a permit for, then click “SEARCH”. You can
type in part of the address as well to have the system search for the proper location.
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When you enter a partial address you will be given all addresses with the criteria.
The screen will do a search, scroll to the bottom of the screen and click “SELECT”.
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Owner information
Parcel #
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The system will automatically populate the Address, Parcel and Owner information.
Click on “CONTINUE APPLICATION”.
Parcel #
Owner name and info will be
populated in the cells
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Click either “ADD NEW”, or “SELECT FROM ACCOUNT” to select the applicant.
There will be nothing to select until you add the applicable contacts.
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Once you have entered your information, scroll down to the bottom to click
“CONTINUE”.
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The contact information will populate.
Applicant information
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If you click on “SELECT FROM ACCOUNT” you will be given the option of picking
any associated contact already established.
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Once you have clicked on applicant you will click “CONTINUE” and the information
will populate.
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Click on “ADD NEW” to add a new Licensed Professional.
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Select “CONTRACTOR” under the License Type then enter your state license
number. Hit the enter key on your keyboard do not hit save and close at this point.
If the license number is valid with the State of California the contractor information
will automatically populate. You will also get a message above State License
Number box that will say “License entered is good”. Click “SAVE AND CLOSE”.
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Step 1: The contractor information will automatically populate. Then click
“CONTINUE APPLICATION”
Contractor name and
address
Applicant information
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All records will have two free-form boxes to enter more detailed information. Keep
the general description basic and add more detail into the detailed description. For
example a general description could be “Five Year Permit”. The detailed description
could be an address range or the tenant of the building for the permit.
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Below the Detail Information are the custom fields. The custom fields will be
different for each permit type you apply for. Every field with a red asterisk (*) is
required information.
There are four (4) types of fire permits which can be obtained through the
“FAASTER” portal:
Under twenty (20) head fire sprinkler permits
Five (5) year permits
Monitoring permits
Single family residential permits which have approved standard plans.
Custom fields for under 20 heads:
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Custom fields for 5 years permits:
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Custom fields for monitoring permits:
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Custom fields for Single Family residence with approved standard plans:
Once you have completed the entry of the custom fields click on “CONTINUE
APPLICATION”
*
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Step 2: The next screen is the Attachment screen. This will allow you to add
attachments if you would like. If you have nothing to add “CONTINUE
APPLICATION”.
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Step 3 is the review screen. If all information is correct scroll to the bottom of the
screen.
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Read and click on the box at the bottom that states “BY CHECKING THIS BOX, I
AGREE TO THE ABOVE CERTIFICATION”, then “CONTINUE APPLICATION.”
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You will get a message that states “YOUR APPLICATION HAS BEEN
SUCCESSFULLY SUBMITTED”. Below the location address will be your record
number. The record number will show below the address:
The address will appear here
Record number
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Click “CHECK OUT”
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You have the option to “CHECKOUT”, “EDIT CART” OR “CONTINUE SHOPPING”.
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Once the fees are paid you will be able to print your permit by going to your record
and click on the “MY RECORDS”. You can select multiple records to pay at once by
clicking the box next to the date and then “ADD TO CART”.
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To print your copy of the permit click on the blue record number
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Click on “RECORD INFO”, and then “ATTACHMENTS”.
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In attachments, click on the blue link.
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Click on “OPEN” to open the attachment.
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Your permit will open, and you will then print it. When you are ready for the
inspection, you will need to call the front desk staff at 559-621-4181, or email an
appointment request to Fire-Construction@fresno.gov.
OTHER THINGS YOU CAN DO ON THE FAASTER PORTAL:
ACA users can do the following:
No
One
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All records are public information and any registered user can view the records and
statuses of records. Choose a module.
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When you click on a module it will display the records that are associated with your
login. Anything in BLUE can be clicked on for more information.
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If you scroll down you can search for a record as well. Be sure to change or delete
the date range. There are many different ways to search for a record; once your
criteria are entered, click search at the bottom.
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Converted records from the previous permitting software (Naviline) can also be
searched.
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Once you have clicked on a record be sure to scroll to the right for additional
information.
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Click on Record info to view:
Record Details: Summary of record
Processing Status: Stage the record is in processing. Here you can see which
department has reviewed a record and their comments.
Related Records: If there are any related records from other departments
Attachments: Any uploaded document. Letters or other documents may be
uploaded here.
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If you see a number next to “CONDITIONS” click on “Conditions” to see what the
condition is. This will signify something that needs to be corrected.
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By typing an address into the top search bar, citizens will have access to Global
Search.
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