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Home My WebLink AboutIncapsulate LLC - Contract - Bid 12300269 - 06-08-23LwuuoIyl I CIIVCIV�t/ ILI.:JCr1J1IJ-Lrli I VLOCVhiVOC SERVICE CONTRACT THIS CONTRACT is made and entered into by and between the CITY OF FRESNO, a California municipal corporation (City), and INCAPSULATE LLC, a Limited Liability Company (Contractor) as follows: 1. CONTRACT DOCUMENTS. The "Notice Inviting Proposals," "Instructions to Proposers," "Proposal" and the "Specifications including General Conditions,'' 11 11 II „ II „ fl Special Conditions , Federal Conditions", Functional Specifications and Technical Requirements" for the following: CRM Replacement (Request for Proposals No. 12300269 copies of which are annexed hereto, together with all the documents specifically referred to in said annexed documents, including the Performance Bond, if required, are hereby incorporated into and made a part of this Contract, and shall be known as the Contract Documents. 2. PRICE. For the monetary consideration of Three Hundred Ninety -Five Thousand Seven Hundred Twenty -Three Dollars and Eighty Cents ($395,723.80), as set forth in the Proposal, Contractor promises and agrees to perform or cause to be performed, in a good and workmanlike manner, and to the satisfaction of City, and in strict accordance with the Specifications, all of the work as set forth in the Contract Documents. 3. TERM. This Contract shall be effective on the day and year here below written and shall continue in full force and effect through June 30, 2024, subject to any earlier termination set forth in the Contract Documents. This Contract shall be for one year with the option of four, five-year extensions. 4. PAYMENT. City accepts Contractor's Proposal as stated and agrees to pay the consideration stated, at the times, in the amounts, and under the conditions specified in the Contract Documents. 5. INDEMNIFICATION. To the furthest extent allowed by law, including California Civil Code section 2782 (if applicable), Contractor shall indemnify, hold harmless and defend City and each of its officers, officials, employees, agents and volunteers from any and all loss, liability, fines, penalties, forfeitures, costs and damages (whether in contract, tort or strict liability, including, but not limited to personal injury, death at any time and property damage) incurred by City, Contractor or any other person, and from any and all claims, demands and actions in law or equity (including attorney's fees and litigation expenses), that arise out of, pertain to, or relate to the negligence, recklessness or willful misconduct of Contractor, its principals, officers, employees, agents or volunteers in the performance of this Agreement. If Contractor should subcontract all or any portion of the work to be performed under this Contract, Contractor shall require each subcontractor to indemnify, hold harmless and defend City and each of its officers, officials, employees, agents, and volunteers in accordance with the terms of the preceding paragraph. This section shall survive termination or expiration of this Contract. [Signatures follow on the next page.] 1 LIUUUJIIJ.I I CI IVCIuptC IU. UCr/ J 1 I"+Gr U'OD%. -+ l.i (L)GOC-F/1UOC IN WITNESS WHEREOF, the parties have executed this Contract on the day and year here below written, of which the date of execution by City shall be subsequent to that of Contractor's, and this Contract shall be binding and effective upon execution by both parties. CITY OF FRESNO, INCAPSULATE LLC, A C �anicipal corporation a Limitari I inhilihi rrnmpany DO"S-Pgnnd by: B 6/14/2023 B �6�, �"0""' y GE XNNE A. WHITE, y ' 76fl4702704D94cC... City Manager APPROVED AS TO FORM: ANDREW JANZ City At�grgeYa by: By: q��, cw 6/14/2023 Date Supervising Deputy City Attorney ATTEST: TODD STERMER, CMC City c P�LuSignedby: By: I� �D 6/14/2023 _ . Date Deputy Addresses: CITY: City of Fresno Attention: BRYON HORN Chief Information Officer 2600 Fresno Street, Room 1059 Fresno, CA 93721 Telephone: (559) 621-7101 E-Mail: Bryon.Horn@fresno.gov Name: Jonathan Light Title: Senior Vice President, State & Local (If corporation or LLC., Board Chair, Prac nr Vira Prac 1 00CUBig ned by: B ain a 1�t,au�i�Q,iO y ' 67746EflL TT7D49.5 Name: Ramana Bhamidipati Title: Controller (If corporation or LLC., CFO, Treasurer, Secretary or Assistant Secretary) REVIEWED BY: CONTRACTOR: INCAPSULATE LLC Attention: Ajay Batishj Chief Executive Officer 650 Massachusetts Avenue NW Ste 600 Washington DC 20036 Telephone: (888) 589-2571 E-Mail: (866) 890-4848 2 UVVUJIyI I CI IV CIUpU IU. UGr! J 1 IJ-GrIJ VLOC4MUOC incapsulate 2.0 Incapsulate Cost Proposal 2.1 Base Period Pricing Item Description 1 Installation/Implementation 1 $395,723.80 fixed price costs for implementation tasks 2 Training 1 $0.00 Included in Implementation Includes Capsule Subscription, Basic Support, 390 internal 3 Licensing/Subscription Costs Year 1 1 yr $610,343.91 Service Cloud Users and 250 Mobile Worker Users. See attached license quote for Details. The Total Amount of Proposal is $1,006,067.71. The above amount shall include any and all applicable taxes. SupportEstimated Annual Subscription and Subscription purchased from Incapsulate CRM Capsule - All Departments + 250 Mobile Worker App Users $85,000.00 Managed Services Basic support $30,000.00 Incapsulate Total Year 1 Costs $115,000.00 Subscription purchased from Carahsoft -Awn Service Cloud Unlimited Edition 390 users $374,400.00 Gov Cloud Plus 15% Net Price $37,679.98 Customer Community Logins 200 per month $2,380.00 Shield $79,123.96 Heroku - 5 Dyno Units $1,759.97 Carahsoft (Salesforce) Total Year 1 Costs $495,343.91 • r mw"� EOXXOtmi w i 650 Massachusetts Avenue NW Washington, DC 20001 1 of 7 L)S,3 of O1Sc':)S1N;; O� CIBi c:�)f'i"ir11BCl oc ?ITS ;>'Il t'l �;l:�,f (.. „ill", �;`ti:"7Ci�71;' o"? +�)!: l�N' UJ(f� ')";115 f?I UuI;u,D1yi1 r—muiu1ju IU. UCr!J I UG0C4MU0C incapsulate .1�� c _i r�llrip 1L•rhii, ili• �i,,.i; li�nlir.,, t'nriiii iiuiii� R 2.2 Option Period Pricing (3.5% Escalation per Year) Item r- . .IncapsulateI Licensing/Subscription Costs per year $119,025.00 $512,680.95 $631,705.95 1 Option 1 - Year 1 2 Licensing/Subscription Costs per year $123,190.88 $530,624.78 $653,815.65 Option 1 - Year 2 3 Licensing/Subscription Costs per year $127,502.56 $549,196.65 $676,699.20 Option 1 - Year 3 4 Licensing/Subscription Costs per year $131,965.15 $568,418.53 $700,383.68 Option 1 - Year 4 5 Licensing/Subscription Costs per year $136,583.93 $588,313.18 $724,897.10 Option 1 - Year 5 2.3 Assumptions • This plan assumes out of the box 311 capsule implementation without any customizations • The implementation plan assumes a fresh production org for 311 implementation • The proposed plan assumes 4 sandboxes to be spun up. Implementation will follow the standard route. Dev > QA > Production. • The proposed plan assumes Incapsulate will configure 50 Service Request (SR) types, 25 Knowledge Articles, 10 Reports and 5 Dashboards in scope • SR types above 50 will be configured and tested by the city admin team trained by Incapsulate during the project. • The proposed plan assumed that console, web portal, worker and citizen apps are in scope • AWS setup will be used for Mobile Worker APP • Incapsulate assumes the City would procure and provide access to Google and Apple Developer Accounts for Citizen App and Apple Enterprise Account for Worker iOS App. • Incapsulate assumes Standard Salesforce Reporting Capabilities. No Custom Reports are in scope. • SSO is an option but is out of scope for this project. • 311 Vision is a paid feature that is out of scope for this project, but can be added after GoLive by the City as an example of how Al and machine learning can be used going forward with the CRM Capsule and Salesforce. • For SMS/Text Feature, Incapsulate assumes that a solution with Twilio/OneReach will be covered on the product on R16 and hence it can be included in this implementation. If we go with OneReach, Twilio will be out of scope and the client will have to take the OneReach cost. • Data Migration is considered only to load the contacts/users. No service requests will be migrated. • ADA Compliance - For now we have not considered Web 2.0 and Mobile 2.0 in scope. If the release timeline for both matches the implementation timeline, we will include them else we should take a route to upgrade web and mobile as managed service. 650 Massachusetts Avenue NW Washington, DC 20001 2 o6 7 UR', I)rrylcC'�` ,,N ,.I`t18� i ..J' L'C1Ol a .,; ��. � ��. )��, li.• tit �. `' .. J_ ,_�J� `)' . S l,,l ��,;� L/UUUJ I y I I r—I IV CIUplC ILI. JCrI a[ IJ-LrIJ I-44rV-0DU+-k,,.'7l UL0C4MU0C incapsula te .Ir<•el� nftilfl 1'irllri�il�� 11.-1�fi��il�ri,4 l't�iii rriuiii 1. . • Only consultation has been considered in scope for 3rd Party Integration. (Corrigo, Infor and Accela). Incapsulate consultation hours are limited to 150 hours. ■ CTI Integration - The City needs to procure an Appexchange CTI Connector such as TenFold from Bucher -Suter or Similar. Pricing and approach for CTI can be confirmed during the project. • Chatbot is in Scope as outlined in the response • Push Notification implementation is considered with Amazon Pinpoint service as that works with our on 311 Capsule product. ■ Subscription cost of Amazon Pinpoint applies to the Push Notification feature and would need to be purchased separately by the City from Amazon. • Salesforce licenses will be purchased from Carahsoft as quoted in section 2.5, not from Incapsulate. • Question 1: What type of ADA Compliance Versions that you follow? • Response: Incapsulate's 311 Capsule solution is native to Salesforce and we adopt Salesforce ADA Compliance. s For the most recent ADA Compliance see link - https://www.salesforce.com/company/legal/508—accessibility/ • Salesforce Customer Service ACR - https://www. salesforce. com/content/dam/web/en—us/www/documents/legal/508%20acce ssibility/customer-service—acr_oct2021.pdf ■ Experience Cloud — Aura (Desktop and Web Mobile) ACR - https://www.salesforce.com/content/dam/web/en—us/www/documents/legal/experience-cl oud-aura-acr-august2022. pdf • Question 2: Have you done a VPAT (Voluntary Product Accessibility Template)? • Response: See response above, the link above also includes the latest VPAT report ■ Question 3: What are your SSO costs? • Response: As part of the licenses purchased the Salesforce platform provides SSO functionality without any additional cost. Incapsulate has already included the cost for enabling and configuring SSO in the CRM Replacement Project. SSO will be enabled using the City's Active Directory. See screenshot below 650 Massachusetts Avenue NW Washington, DC 20001 3 of 7 /s�,' _'1!SC UVI:u Jlyii r-muiuyv IU. jcr/J I VLOCYhVOC incapsulate 2.4 Cost Form Proposer's Name Incapsulate, LLC COSTPROPOSAL REQUIREMENTS CONTRACT FOR CITY OF FRESNO CRM REPLACEMENT REQUEST FOR PROPOSALS NO. 12300269 i TERM OF CONTRACT The Contract for implementation services shall be in effect for one (1) year from the date of the Notice to Proceed. The Contract term for any software licensing/subscription shall be in effect for one (1) year from the date of the Notice to Proceed with the option for four (4) five (5) year extensions. The Contract may be extended in accordance with the provisions set forth in the Special Conditions of these Specifications. TO THE PURCHASING MANAGER, CITY OF FRESNO Having carefully examined the Request for Proposals, attachments and related documents, the undersigned proposes and agrees to provide to the City of Fresno, in accordance with the Specifications annexed hereto and made a part thereof, the following services at the following rates: ITEM DESCRIPTION UNIT COST 1 Installation/Implementation Lump Sum $395,723.80 Included in 2 Training Lum Sum lm leme tation 3 Licensing/Subscription Costs — Per Year Lump Sum $610,343.91 The Total Amount of Proposal is 51.006,067 Dollars and 71 Cents. The above amount shall include any and all applicable taxes. Please include and itemize an estimated annual subscription cost. The quantities listed on the proposal page(s) are estimates for the initial term. The actual requirement of the City may be more or less than the quantities specified, The City will pay for only those items which it actually delivered or received during the term of the Contract. The City reserves the right to reject any and all proposals. 650 Massachusetts Avenue ;VW Washington, DC 20001 g of 7 UUUUJIyII CI IV CIUFJC IU. UC17(01 IU40C4FIUOC incapsulate 2.5 Carahsoft Quote GOVERNMENT PRICE QUOTATION SALESFORCE.COM GOVERNMENT at CARAHSOFT carahsoft. CARAHSUfIILCHNOLOGYCORP 11493 SUN;FT I III 15 ROAD 1 SUITE 100 1 RfSTON, VIRGINIA ?0190 PHONE (703) 871-8500 I FAX (703) 871-8503 1 1 OLL FREE (,888) 662-2724 :;,vva.calah=; "..cool � ; �iest�'rnrah.u`: cinn TO: Bryan Horn FROM: Bailey McCummings Chief Information Officer Carahsoft Technology Corp FRESNO 11493 Sunset Hills Road 2600 Fresno St Suite 100 Room 1059 Reston, Virginia 20190 Fresno, CA 93721 USA EMAIL: Bryon. Horn@fresnogov EMAIL: BaileyMcCummings@Carahsof-com PHONE: (559) 621-2469 PHONE: (571) 662-3422 FAX: TERMS: FTIN:52-2189693 QUOTE NO: 39012814 Shipping Point: FOB Destination QUOTE DATE: 05/09/2023 Remit To: Same as Above QUOTE EXPIRES: 06/08/2023 Payment Terms: Net 30 (On Approved Credit) RFQ NO: Cage Code: 1P3C5 SHIPPING: ESD DUNS No: 088365767 UEL DT8KJHZXVJH5 TOTAL PRICE: S495,343-91 Credit Cards MSA/MaslerCard/AMFX Sales Tax May Apply LINE NO. PART NO. DESCRIPTION TOTAL QUOTF• 5495,343 91 QUOTE PRICE CITY EXTENDED PRICE 1 121-0225 Heroku - 1 Dyno Unit $351 9936 OM 5 $1.759.97 (Per Month) Salesforce com, Inc-121-0225 Start Dale: 0611212023 End Date: 06/11/2024 2 121-0218 Salesforce Shield 30 % Net Price $79,123.96 OM 1 S79,123.96 Selesforce.com, Ina-121-D216 Start Date: 06/12/2023 End Date: 06/1112024 $ 121-0175 Government Cloud Plus 15 % Net Price $37,679.98 OM 1 S37,679.98 Salesforce com, Inc - 121-0175 Start Date: 06/12/2023 End Date: 06/11/2024 4 121-0130 Customer Community - Loglns $11.90 OM 200 $2,380.00 Unlimited Edition Salesforce com, Inc. - 121-0130 Start Dale, 06/12/2023 End Date: 0611112024 5 121-0093 Service Cloud Unlimited Edition S960.00 OM 390 $374,400-00 Salesforce com, Inc-121-0093 Start Date: 0611212023 End Date: 06111/2024 SUBTOTAL: $495,343.91 TOTAL PRICE: $495,343.91 TOTAL QUOTE. $495,343.91 CONFIDENTIAL PAGE 1 of 3 QUOTE DATE: 05/09/2023 QUOTE NO: 39012814 650 Massachusetts Avenue NW Washington, DC 20001 5 or 7 �,,._4''c! _i7 _�. I'7. ,I(1_' _ ?'.,,. Ul `);JR", L/UL;U,DI 11 CI IV CIUycC IU. JCr-1J 1 IUGOCYMUOC incapsulate A—i11,UI I_A! 1, U -I,:;,Winy l i9n niun 1, -- sal II 616.- -�A, LINE NO. PART NO. GOVERNMENT PRICE QUOTATION SALESFORCE.COM GOVERNMENT at CARAHSOFT CARAHSOFT I ECHiNOLUGY CORP. 11493 SUNSLT I III_LS ROAD I SUITE 100 1 RESTON, VIRGINIA 20190 PHONE (703) L71-8500 I FAX (7,03) 871-8505 1 1 OLI FREE (c 38) r5Z-27 "L4 v.-.vvw, arah_oit.corn I cales ncarahso`t corn DESCRIPTION "Must reference Cara hsoft Quote d39012814 on Purchase Order* carahsoft: QUOTE PRICE QTY EXTENDED PRICE Quote Special Terns Service Cloud - Unlimited Edition subscriptions ordered hereunder at pricing of $80/User/Month are Restricted Use Subscriptions, and shall be sub}ect to the follawing restriction{s}: Restricted Use Sobscripi[on s shall (1) only be provisioned to City of Fresno 311; (2) not be transicrmt! to another Ory (31 not Include any of the following funct tonalltylies) lay Wh, as applcable)' Leads, Opportunities, Assets. Campaigns, Products & Price gooks; (4) he used only ForI he following pt rpose(s): supparting 3U act Miles or cases for the cag center(%) and agencies =hat provides For a single point M entry/tnauiry far citizen tnteractfon with the Customer 61 be used only by the following type(s) of Users: 311 Customer Service employees and City employees that are responding to a case from the 311 system. These restrictions shall be cumulative and shall apply to all Restricted Use Subscriptions purchased under this Order Form. Customer must strictly segregate all Resrictod Use SuLsr+lptfons from any full -featured subscriptions it may hold by setting up and enfMCIng a unique profile in the Service associated with such Restritted Use Subscriptions. Customer understands that the above functionality limitations are contractual in nature (i.e., the functi"okity itsell has not been disabled as a technical matter In the Services and therefore agrees to strict ly Mani ior its Users' use of such Restricted Use Subscriptions and enforce the applicable restrictions. salesforce.com may audit Customer's use of Restricted Use Subscriptions at any time through the Service. Should any audit reveal any unauthorized use of Restricted Use Subscriptions, Customer agrees it will pay, within thirty (30) days of notice of the audit results, the difference between the contract price for Restricted Use Subscriptions and the list price for Putt whscriptions of the above -named product, for all of the Restricted Use Subscriptions showleg unauthorized use (taken aka group), beginningwhh the date of the Rrstvtotatlon through the end of the then current subscription term. Upon such payment, all such Rasiric ed Use Subscrlptlonszhowing unauthorized use will be converted into full subscriptions for the remainder of the then current subscription term. Only Services an this Order Farm that are Idontihed bySKU In the Government Cloud Plus Products ilst available at hteps-jJwwwsalesfarte-tom/companyJlega l/agreements j, as updated from time to time, arc Government Cloud Plus Praducis. PJI other SerActs are nom-Government Cloud Plus products. The Government Cloud Available Products and Features Knowledge Article available at hitpsc1/help.salesforce.comlartideViewild-000321821&type=ifinfi=1('KnowledgeArticle'Iidentifies"inleroperable (but not authorized)" products and features which are compatible with Government Cloud Plus Products, in tho manner as described In the Dacumantathon, Customer has sale responsibility, prior to using new products orfeatures with Government Cloud plus Products, to determine if such products or features are within the Government Cloud Plus authorization boundary, as described in the Knowledge Article, and for maintaining the settings in its Salesforce Government Cloud Plus Org for the Org to remain compliant with the Government Cloud Plus authorizations. Salesforce provides customers with a Configuration User Guide available at hops:1/Publlcsoctor-compliance-us.my.salesforce.com/ to assist with the setup and configuration process. "0re means a unique Instance of the Services, i.e., a separate set of Customer Data and Customer -specific Service customintlarts held by SFDC in a lagfca Ily separated database (i.o., a database segregated through password-comroiled acoessy Customeracknnvledges that. the "Interoperablc (but not authorized)" products and features, as well as any Non-SFDC Appl irmlons that interoperate with the Customer's Salssforce Govemment Cloud Plus Org, tall outside ul the Government Cloud plus authorization boundary, In light of the foregoing, Customer understands and agrees that its Customer Data will be shared with "Intemperable (but not yet authorized}" products and Features and Non-SFDC Applications that interoperate with its Salesforce Government Cloud Plus 0rg. Any inc rease in subscription pricirtg (Carl uding support and resou rice -based Services) for the first renewal term will not exceed 5% over the then -torrent subscriptlon pridnp, provided that la) Customer ronews its entire then•cunem subscription volume under this Order Form combined with any assoc Wed acid -on Order Forms, and Ib) the first renewal term ]s the Same duration as the Order Term of This Order Form or one year (whichever is tonger). Thereafter, any Increase in subscription and support pricing will be in accordance with SFDC's pricing and policies in effect at the time of the renewal or as otherwise agreed to by the parties. Product Special Terms Heroku -1 Dyno Each Heroku - 1 Dyno Unit (Per Month) subscription includes 750 Dyno hours per month. Customer understands that the above limitation is contractual in nature (i.e., this limitation is not enforced in the Services as a technical matter) and therefore agrees to strictly review its Users' uw of such whsrriptlons and enforce such limitation. SFDC may review Cusiome fs use of such subscript lops at any time through fie Services. If in anycatondar month, Customer exceeds its permitted number of Nno hours. SFDC reserves the right to charge customer list price for as many, additional Heroku -1 Dyno Unit (Per Monthl needed to coverall Dyno hours consumed in excess of the pemmltted nombor of Dyno hours. Such additional fees will be charged to Customer monthly In arrears via the billing or payment method specified above. Government Cloud Plus The Government Cloud Plus subscription: (i) provides an isolated infrastructure for hosting authorized Salesforce Services, with additional controls specifically for US government customers and U5 government contractors, as Further described in the Trust and Compliance Documentation (available at https:l/w+w+.sMaeorce.comlcc mpanyJlega[/trust•and-complionce-dDcumeritation/l, and (I I) amends and supplements the Premier Success Plan (available at https=1/sfdc.co/bClsV6gI for 5ervlcesaval4ble on the Government Cloud Ptos hrirastructurc as set forth botaw.'rho 'rem s in the Premier Success Plan shall apply, except as otherwise cat forth herein. Far the purposes of this Product Special Term, 'Qualified US Cif-uens' are Ied1v1 duals who: (1) are United States citizens; (2) are physically located within the United States while providing Premier Support Services; and (3) have completed a background check as acorldition of their employment with Salersforce. Sub mlydnga Case: Users can submit support cases m described In the Premier Success Plan- Cases submitted via the Help portal will automat lcal ly be routed to QuallRad US Citizens. Cases submitted ouW& at the Mal portal (o.g- via telephone or chat, when avallabie) will mat be fesporidod to by Qualified US Citizens. These individuals will route cases to a team of Qualified US Cluzensand will Ifccess the following information ahout Users in order to route the calls to Qualified US Citizens: first and CONFIDENTIAL PAGE 2 of 3 QUOTE DATE; 05/09/2023 QUOTE NO: 39012814 650 iWassachusetts `avenue iVW Washington, DC 20001 6 of c)&.52 LJUUUJII�f.I I CI Iv"Mpt: IU. VCr ID I II VLOC'iHVOC napsulate „,rclounnq 1"hm,I")"' """ lwt' lV,nmmnil,. GOVERNMENT PRICE QUOTATION SALESFORCE.COM GOVERNMENT at CARAHSOFT carahsoft _ CARAHSOIIIECHNULOGYCORP. sal11493 SUNTFT I III I $ ROAD ) SUITF 100 I RESTON, VIRGINIA 20190 PHONE (703) 871-8500 FAX (703) 871-8505 1 IOLL FREE ;889) bb2-2724 �M' _�A v:+.tiw carahsoitCorn I sale.s@Carahso°t.corn LINE NO. PART NO. DESCRIPTION QUOTE PRICE QTY EXTENDED PRICE last name, email address, username, phone number, and physical business address. All support is provided in English only. All personnel engaged outside of the Help portal, Includingthose In customersuccess roles or providing customer success services (e.g. Expert Coaching, Expert Office Hours), will not be Qualified US Citizens and will only have access to customer Data if Customer provides such personnel a User ID or otherwise enables the sharing of Customer Data with such personnel. Salesforce Shield In orderto use the Einstein Data Detect and Code Spec features, Customers system administrator must first install the managed package available at: https-.//sfdc.co/install-datadetect. Customer must reference Quote number and Contract p on Purchase Order. Should Customer purchase via Reseller all terms of Carahsoft Quote must be incorporated in Reseller quote and Customer Purchase Order to Reseller. Any Increase in subscription pricing (excluding support and resource -based Services) for the first renewal term will not exceed 5% over the then -current subscription pricing, provided that (a) Customer renews its entire then -current subscription volume under this Order Form combined with any associated add -on Order Forms, and (b) the first renewal term is the same duration as the Order Term of this Order Form or one year (whichever is longer). Thereafter, any increase in subscription and support pricing will be in accordance with SFDC's pricing and policies in effect at the time of the renewal or as otherwise agreed to by the parties Licensee agrees that any orderfor Salesforce Services will be governed by the terms and conditions of the Carahsoft Salesforce Service Terms, copies of which are found at https://carah.la/5FOC-TOV and all Schedules and Documentation referenced by the Terms are made a part hereof. The parties agree that any term at condition stated in a Customer purchase order or in any other Customer order documentation (excluding Quotes) is void. In the event of any conflict or inconsistency among the following documents, the order of precedence shall be: (1) the applicable Quotes (and their Contract Vehicle), (2) the TOU, and (3) the Documentation. Licensee acknowledges it has had the opportunity to review the Terms, prior to executing an order. Product Tertns Directory: http://carah.io/Product-Terms-Directory Help & Training: http://carah.lo/Help Government Claud Plus: http://www.carahsoft.com/government-cloud-terms A list of currently available Fed RAMP/IL4 Authorized 5alesforce products can he found here: h ttp s://help.sa lesforce.com/a rticl eVi ew?i d=000270080&language=en_US&type=l CONFIDENTIAL QUOTE DATE: 05/09/2023 PAGE 3 of 3 QUOTE NO: 39012814 650 MassachusettsAvenue NW Washia atop, C 20001 ! of 7 U �)� CilSCli.,;ti i rl, i �'Ur,-or "), r�l: _ �'�,. �rq'. rl� I•.._ r .. _, �i 1� :?r.,., , r_)I'. , 'R Tina Your From: DocuSign NA3 System <dse_NA3@docusign.net> on behalf of Sarah Beye via DocuSign <dse_NA3@docusign.net> Sent: Wednesday, June 14, 2023 9:43 AM To: Clerk Subject: Complete with DocuSign: Service Contract w_Quote_Proposal_SIGNED.pdf External Email: Use caution with links and attachments DocuSign- Sarah Beye Sarah.Beye@fresno.gov City Clerk, Please DocuSign Service Contract w_Quote_Proposal_SIGNED.pdf Thank You, Sarah Beye Do Not Share This Email This email contains a secure link to DocuSign. Please do not share this email, link, or access code with others.