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HomeMy WebLinkAboutThirdwave Corporation - Agreement Consultant - 06-14-2022__:r:1) J;)~ g~ h/q(zz AGREEMENT CITY OF FRESNO, CALIFORNIA CONSUL TANT SERVICES 6/14/2022THIS AGREEMENT is made and entered into, effective on _ _____ ____, by and between the CITY OF FRESNO, a California municipal corporation (City), and THIRDWAVE CORPORATION, a California corporation (Consultant). RECITALS WHEREAS, City desires to obtain professional consulting services for Information Technology Strategic Plan Update (Project); and WHEREAS, Consultant is engaged in the business of furnishing services as a management advisory and systems integration firm and hereby represents that it desires to and is professionally and legally capable of performing the services called for by this Agreement; and WHEREAS, Consultant acknowledges that this Agreement is subject to the requirements of Fresno Municipal Code Section 4-107 and Administrative Order No. 6-19; and WHEREAS, this Agreement will be administered for City by its Chief Information Officer (Administrator) or designee. AGREEMENT NOW, THEREFORE, in consideration of the foregoing and of the covenants, conditions, and premises hereinafter contained to be kept and performed by the respective parties, it is mutually agreed as follows: 1. Scope of Services. Consultant shall perform to the satisfaction of City the services described in Exhibit A, including all work incidental to, or necessary to perform, such services even though not specifically described in Exhibit A. 2 . Te rm of Agreemen t and T ime for Pe rformance. This Agreement shall be effective from the date first set forth above (Effective Date) and shall continue in full force and effect through June 30, 2023, subject to any earlier termination in accordance with this Agreement. The services of Consultant as described in Exhibit A are to commence upon the Effective Date and shall be completed in a sequence assuring expeditious completion, but in any event, all such services shall be completed prior to expiration of this Agreement and in accordance with any performance schedule set forth in Exhibit A. 3. Compensation. (a) Consultant's sole compensation for satisfactory performance of all services required or rendered pursuant to this Agreement shall be a total fee of One Hundred Forty-One Thousand Nine Hundred Thirty-Two Dollars ($141,932.00). Such fee includes all expenses incurred by Consultant in performance of the services. (b) Detailed statements shall be rendered monthly for services performed in the preceding month and will be payable in the normal course of City business. ALL-S Generic CSA Total Fee (12-2021) -1 - (c) The parties may modify this Agreement to increase or decrease the scope of services or provide for the rendition of services not required by this Agreement, which modification shall include an adjustment to Consultant's compensation. Any change in the scope of services must be made by written amendment to the Agreement signed by an authorized representative for each party. Consultant shall not be entitled to any additional compensation if services are performed prior to a signed written amendment. 4. Termination, Remedies, and Force Majeure . (a) This Agreement shall terminate without any liability of City to Consultant upon the earlier of: (i) Consultant's filing for protection under the federal bankruptcy laws, or any bankruptcy petition or petition for receiver commenced by a third party against Consultant; (ii) seven calendar days prior written notice with or without cause by City to Consultant; (iii) City's non-appropriation of funds sufficient to meet its obligations hereunder during any City fiscal year of this Agreement, or insufficient funding for the Project; or (iv) expiration of this Agreement. (b) Immediately upon any termination or expiration of this Agreement, Consultant shall (i) immediately stop all work hereunder; (ii) immediately cause any and all of its subcontractors to cease work; and (iii) return to City any and all unearned payments and all properties and materials in the possession of Consultant that are owned by City. Subject to the terms of this Agreement, Consultant shall be paid compensation for services satisfactorily performed prior to the effective date of termination. Consultant shall not be paid for any work or services performed or costs incurred which reasonably could have been avoided. (c) In the event of termination due to failure of Consultant to satisfactorily perform in accordance with the terms of this Agreement, City may withhold an amount that would otherwise be payable as an offset to, but not in excess of, City's damages caused by such failure. In no event shall any payment by City pursuant to this Agreement constitute a waiver by City of any breach of this Agreement which may then exist on the part of Consultant, nor shall such payment impair or prejudice any remedy available to City with respect to the breach. (d) Upon any breach of this Agreement by Consultant, City may (i) exercise any right, remedy (in contract, law or equity), or privilege which may be available to it under applicable laws of the State of California or any other applicable law; (ii) proceed by appropriate court action to enforce the terms of the Agreement; and/or (iii) recover all direct, indirect, consequential, economic and incidental damages for the breach of the Agreement. If it is determined that City improperly terminated this Agreement for default, such termination shall be deemed a termination for convenience. ALL-S Generic CSA Total Fee (12-2021) -2- (e) Consultant shall provide City with adequate written assurances of future performance, upon Administrator's request, in the event Consultant fails to comply with any terms or conditions of this Agreement. (f) Consultant shall be liable for default unless nonperformance is caused by an occurrence beyond the reasonable control of Consultant and without its fault or negligence such as, acts of God or the public enemy, acts of City in its contractual capacity, fires, floods, epidemics, quarantine restrictions, strikes, unusually severe weather, and delays of common carriers. Consultant shall notify Administrator in writing as soon as it is reasonably possible after the commencement of any excusable delay, setting forth the full particulars in connection therewith, and shall remedy such occurrence with all reasonable dispatch, and shall promptly give written notice to Administrator of the cessation of such occurrence. 5. Confidential Information and Ownership of Documents. (a) Any reports, information, or other data prepared or assembled by Consultant pursuant to this Agreement shall not be made available to any individual or organization by Consultant without the prior written approval of the Administrator. During the term of this Agreement, and thereafter, Consultant shall not, without the prior written consent of City, disclose to anyone any Confidential Information. The term Confidential Information for the purposes of this Agreement shall include all proprietary and confidential information of City, including but not limited to business plans, marketing plans, financial information, materials, compilations, documents, instruments, models, source or object codes and other information disclosed or submitted, orally, in writing, or by any other medium or media. All Confidential Information shall be and remain confidential and proprietary in City. (b) Any and all writings and documents prepared or provided by Consultant pursuant to this Agreement are the property of City at the time of preparation and shall be turned over to City upon expiration or termination of the Agreement. Consultant shall not permit the reproduction or use thereof by any other person except as otherwise expressly provided herein. (c) If Consultant should subcontract all or any portion of the services to be performed under this Agreement, Consultant shall cause each subcontractor to also comply with the requirements of this Section 5. (d) This Section 5 shall survive expiration or termination of this Agreement. 6. Professional Skill. It is further mutually understood and agreed by and between the parties hereto that inasmuch as Consultant represents to City that Consultant and its subcontractors, if any, are skilled in the profession and shall perform in accordance with the standards of said profession necessary to perform the services agreed to be done by it under this Agreement, City relies upon the skill of Consultant and any subcontractors to do and perform such services in a skillful manner and Consultant agrees to thus perform the services and require the same ALL-S Generic CSA Total Fee (12-2021) -3- of any subcontractors. Therefore, any acceptance of such services by City shall not operate as a release of Consultant or any subcontractors from said professional standards. 7. Indemnification. To the furthest extent allowed by law, Consultant shall indemnify, hold harmless and defend City and each of its officers, officials, employees, agents and volunteers from any and all loss, liability, fines, penalties, forfeitures, costs and damages (whether in contract, tort or strict liability, including but not limited to personal injury, death at any time and property damage), and from any and all claims, demands and actions in law or equity (including reasonable attorney's fees and litigation expenses) that arise out of, pertain to, or relate to the negligence, recklessness or willful misconduct of Consultant, its principals, officers, employees, agents or volunteers in the performance of this Agreement. If Consultant should subcontract all or any portion of the services to be performed under this Agreement, Consultant shall require each subcontractor to indemnify, hold harmless and defend City and each of its officers, officials, employees, agents and volunteers in accordance with the terms of the preceding paragraph. This section shall survive termination or expiration of this Agreement. 8. Insurance. (a) Throughout the life of this Agreement, Consultant shall pay for and maintain in full force and effect all insurance as required in Exhibit B, which is incorporated into and part of this Agreement, with an insurance company(ies) either (i) admitted by the California Insurance Commissioner to do business in the State of California and rated no less than "A-VII" in the Best's Insurance Rating Guide, or (ii) as may be authorized in writing by City's Risk Manager or designee at any time and in its sole discretion. The required policies of insurance as stated in Exhibit B shall maintain limits of liability of not less than those amounts stated therein. However, the insurance limits available to City, its officers, officials, employees, agents and volunteers as additional insureds, shall be the greater of the minimum limits specified therein or the full limit of any insurance proceeds to the named insured. (b) If at any time during the life of the Agreement or any extension, Consultant or any of its subcontractors/sub-consultants fail to maintain any required insurance in full force and effect, all services and work under this Agreement shall be discontinued immediately, and all payments due or that become due to Consultant shall be withheld until notice is received by City that the required insurance has been restored to full force and effect and that the premiums therefore have been paid for a period satisfactory to City. Any failure to maintain the required insurance shall be sufficient cause for City to terminate this Agreement. No action taken by City pursuant to this section shall in any way relieve Consultant of its responsibilities under this Agreement. The phrase "fail to maintain any required insurance" shall include, without limitation, notification received by City that an insurer has ALL-S Generic CSA Total Fee (12-2021) -4- commenced proceedings, or has had proceedings commenced against it, indicating that the insurer is insolvent. (c) The fact that insurance is obtained by Consultant shall not be deemed to release or diminish the liability of Consultant, including, without limitation, liability under the indemnity provisions of this Agreement. The duty to indemnify City shall apply to all claims and liability regardless of whether any insurance policies are applicable. The policy limits do not act as a limitation upon the amount of indemnification to be provided by Consultant. Approval or purchase of any insurance contracts or policies shall in no way relieve from liability nor limit the liability of Consultant, its principals, officers, agents, employees, persons under the supervision of Consultant, vendors, suppliers, invitees, consultants, sub-consultants, subcontractors, or anyone employed directly or indirectly by any of them. (d) If Consultant should subcontract all or any portion of the services to be performed under this Agreement, Consultant shall require each subcontractor/sub-consultant to provide insurance protection, as an additional insured, to the City and each of its officers, officials, employees, agents, and volunteers in accordance with the terms of this section, except that any required certificates and applicable endorsements shall be on file with Consultant and City prior to the commencement of any services by the subcontractor. Consultant and any subcontractor/sub-consultant shall establish additional insured status for City, its officers, officials, employees, agents, and volunteers by using Insurance Service Office (ISO) Form CG 20 10 11 85 or both CG 20 10 10 01 and CG 20 37 10 01 or by an executed manuscript company endorsement providing additional insured status as broad as that contained in ISO Form CG 20 10 11 85. 9 . Conflict of Interest and Non-Solicitation. (a) Prior to City's execution of this Agreement, Consultant shall complete a City of Fresno conflict of interest disclosure statement in the form as set forth in Exhibit C. During the term of this Agreement, Consultant shall have the obligation and duty to immediately notify City in writing of any change to the information provided by Consultant in such statement. (b) Consultant shall comply, and require its subcontractors to comply, with all applicable (i) professional canons and requirements governing avoidance of impermissible client conflicts; and (ii) federal, state and local conflict of interest laws and regulations including, without limitation, California Government Code Section 1090 et. seq., the California Political Reform Act (California Government Code Section 87100 et. seq.) and the regulations of the Fair Political Practices Commission concerning disclosure and disqualification (2 California Code of Regulations Section 18700 et. seq.). At any time, upon written request of City, Consultant shall provide a written opinion of its legal counsel and that of any subcontractor that, after a due diligent inquiry, Consultant and the respective subcontractor(s) are in full compliance with all laws and regulations. Consultant shall take, and require ALL-S Generic CSA Total Fee (12-2021) -5- UUl.iU\JIYI I C.I IVt:JUµt:: IU. L.IJ/ C:.O\.,UU..CMrO"""'tJL~""C..JUJ-+V.JC~LJ I \.,"tVr its subcontractors to take, reasonable steps to avoid any appearance of a conflict of interest. Upon discovery of any facts giving rise to the appearance of a conflict of interest, Consultant shall immediately notify City of these facts in writing. (c) In performing the work or services to be provided hereunder, Consultant shall not employ or retain the services of any person while such person either is employed by City or is a member of any City council, commission, board, committee, or similar City body. This requirement may be waived in writing by the City Manager, if no actual or potential conflict is involved. (d) Consultant represents and warrants that it has not paid or agreed to pay any compensation, contingent or otherwise, direct or indirect, to solicit or procure this Agreement or any rights/benefits hereunder. (e) Neither Consultant, nor any of Consultant's subcontractors performing any services on this Project, shall bid for, assist anyone in the preparation of a bid for, or perform any services pursuant to, any other contract in connection with this Project unless fully disclosed to and approved by the City Manager, in advance and in writing. Consultant and any of its subcontractors shall have no interest, direct or indirect, in any other contract with a third party in connection with this Project unless such interest is in accordance with all applicable law and fully disclosed to and approved by the City Manager, in advance and in writing. Notwithstanding any approval given by the City Manager under this provision, Consultant shall remain responsible for complying with Section 9(b ), above. (f) If Consultant should subcontract all or any portion of the work to be performed or services to be provided under this Agreement, Consultant shall include the provisions of this Section 9 in each subcontract and require its subcontractors to comply therewith. (g) This Section 9 shall survive expiration or termination of this Agreement. 10. Recycling Program. In the event Consultant maintains an office or operates a facility(ies), or is required herein to maintain or operate same, within the incorporated limits of the City of Fresno, Consultant at its sole cost and expense shall: (a) Immediately establish and maintain a viable and ongoing recycling program, approved by City's Solid Waste Management Division, for each office and facility. Literature describing City recycling programs is available from City's Solid Waste Management Division and by calling City of Fresno Recycling Hotline at (559) 621-1111. (b) Immediately contact City's Solid Waste Management Division at (559) 621-1452 and schedule a free waste audit, and cooperate with such Division in their conduct of the audit for each office and facility. (c) Cooperate with and demonstrate to the satisfaction of City's Solid Waste Management Division the establishment of the recycling program in paragraph (i) above and the ongoing maintenance thereof. ALL-S Generic CSA Total Fee (12-2021) -6- 11 . General Terms. (a) Except as otherwise provided by law, all notices expressly required of City within the body of this Agreement, and not otherwise specifically provided for, shall be effective only if signed by the Administrator or designee. (b) Records of Consultant's expenses pertaining to the Project shall be kept on a generally recognized accounting basis and shall be available to City or its authorized representatives upon request during regular business hours throughout the life of this Agreement and for a period of three years after final payment or, if longer, for any period required by law. In addition, all books, documents, papers, and records of Consultant pertaining to the Project shall be available for the purpose of making audits, examinations, excerpts, and transcriptions for the same period of time. If any litigation, claim, negotiations, audit or other action is commenced before the expiration of said time period, all records shall be retained and made available to City until such action is resolved, or until the end of said time period whichever shall later occur. If Consultant should subcontract all or any portion of the services to be performed under this Agreement, Consultant shall cause each subcontractor to also comply with the requirements of this paragraph. This Section 11 (b) shall survive expiration or termination of this Agreement. (c) Prior to execution of this Agreement by City, Consultant shall have provided evidence to City that Consultant is licensed to perform the services called for by this Agreement (or that no license is required). If Consultant should subcontract all or any portion of the work or services to be performed under this Agreement, Consultant shall require each subcontractor to provide evidence to City that subcontractor is licensed to perform the services called for by this Agreement (or that no license is required) before beginning work. 12. Nondiscrim ination. To the extent required by controlling federal, state and local law, Consultant shall not employ discriminatory practices in the provision of services, employment of personnel, or in any other respect on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, marital status, sex, age, sexual orientation, ethnicity, status as a disabled veteran or veteran of the Vietnam era. Subject to the foregoing and during the performance of this Agreement, Consultant agrees as follows: (a) Consultant will comply with all applicable laws and regulations providing that no person shall, on the grounds of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, marital status, sex, age, sexual orientation, ethnicity, status as a disabled veteran or veteran of the Vietnam era be excluded from participation in, be denied the benefits of, or be subject to discrimination under any program or activity made possible by or resulting from this Agreement. (b) Consultant will not discriminate against any employee or applicant for employment because of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, marital ALL-S Generic CSA Total Fee (12-2021) -7- status, sex, age, sexual orientation, ethnicity, status as a disabled veteran or veteran of the Vietnam era. Consultant shall ensure that applicants are employed, and the employees are treated during employment, without regard to their race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, marital status, sex, age, sexual orientation, ethnicity, status as a disabled veteran or veteran of the Vietnam era. Such requirement shall apply to Consultant's employment practices including, but not be limited to, the following: employment, upgrading, demotion or transfer; recruitment or recruitment advertising; layoff or termination; rates of pay or other forms of compensation; and selection for training, including apprenticeship. Consultant agrees to post in conspicuous places, available to employees and applicants for employment, notices setting forth the provision of this nondiscrimination clause. (c) Consultant will, in all solicitations or advertisements for employees placed by or on behalf of Consultant in pursuit hereof, state that all qualified applicants will receive consideration for employment without regard to race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, marital status, sex, age, sexual orientation, ethnicity, status as a disabled veteran or veteran of the Vietnam era. (d) Consultant will send to each labor union or representative of workers with which it has a collective bargaining agreement or other contract or understanding, a notice advising such labor union or workers' representatives of Consultant's commitment under this section and shall post copies of the notice in conspicuous places available to employees and applicants for employment. (e) If Consultant should subcontract all or any portion of the services to be performed under this Agreement, Consultant shall cause each subcontractor to also comply with the requirements of this Section 12. 13. Independent Contractor. (a) In the furnishing of the services provided for herein, Consultant is acting solely as an independent contractor. Neither Consultant, nor any of its officers, agents or employees shall be deemed an officer, agent, employee, joint venturer, partner or associate of City for any purpose. City shall have no right to control or supervise or direct the manner or method by which Consultant shall perform its work and functions. However, City shall retain the right to administer this Agreement so as to verify that Consultant is performing its obligations in accordance with the terms and conditions thereof. (b) This Agreement does not evidence a partnership or joint venture between Consultant and City. Consultant shall have no authority to bind City absent City's express written consent. Except to the extent otherwise provided in this Agreement, Consultant shall bear its own costs and expenses in pursuit thereof. ALL-S Generic CSA Total Fee (12-2021) -8- (c) Because of its status as an independent contractor, Consultant and its officers, agents and employees shall have absolutely no right to employment rights and benefits available to City employees. Consultant shall be solely liable and responsible for all payroll and tax withholding and for providing to, or on behalf of, its employees all employee benefits including, without limitation, health, welfare and retirement benefits. In addition, together with its other obligations under this Agreement, Consultant shall be solely responsible, indemnify, defend and save City harmless from all matters relating to employment and tax withholding for and payment of Consultant's employees, including, without limitation, (i) compliance with Social Security and unemployment insurance withholding, payment of workers' compensation benefits, and all other laws and regulations governing matters of employee withholding, taxes and payment; and (ii) any claim of right or interest in City employment benefits, entitlements, programs and/or funds offered employees of City whether arising by reason of any common law, de facto, leased, or co-employee rights or other theory. It is acknowledged that during the term of this Agreement, Consultant may be providing services to others unrelated to City or to this Agreement. 14. Notices. Any notice required or intended to be given to either party under the terms of this Agreement shall be in writing and shall be deemed to be duly given if delivered personally, transmitted by facsimile followed by telephone confirmation of receipt, or sent by United States registered or certified mail, with postage prepaid, return receipt requested, addressed to the party to which notice is to be given at the party's address set forth on the signature page of this Agreement or at such other address as the parties may from time to time designate by written notice. Notices served by United States mail in the manner above described shall be deemed sufficiently served or given at the time of the mailing thereof. 15. B inding. Subject to Section 16, below, once this Agreement is signed by all parties, it shall be binding upon, and shall inure to the benefit of, all parties, and each parties' respective heirs, successors, assigns, transferees, agents, servants, employees and representatives. 16. Assignment. (a) This Agreement is personal to Consultant and there shall be no assignment by Consultant of its rights or obligations under this Agreement without the prior written approval of the City Manager or designee. Any attempted assignment by Consultant, its successors or assigns, shall be null and void unless approved in writing by the City Manager or designee. (b) Consultant hereby agrees not to assign the payment of any monies due Consultant from City under the terms of this Agreement to any other individual(s), corporation(s) or entity(ies). City retains the right to pay any and all monies due Consultant directly to Consultant. 17. Compliance With Law. In providing the services required under this Agreement, Consultant shall at all times comply with all applicable laws of the United States, ALL-S Generic CSA Total Fee (12-2021) -9- uu..,;u~1y1 I Cl IVt:IUf.Jt: IU. UV/ covuu-cMrO-+JLV-D'-'UV--+JV0::1LJ I v ...vr the State of California and City, and with all applicable regulations promulgated by federal, state, regional, or local administrative and regulatory agencies, now in force and as they may be enacted, issued, or amended during the term of this Agreement. 18 . Waiver. The waiver by either party of a breach by the other of any provision of this Agreement shall not constitute a continuing waiver or a waiver of any subsequent breach of either the same or a different provision of this Agreement. No provisions of this Agreement may be waived unless in writing and signed by all parties to this Agreement. Waiver of any one provision herein shall not be deemed to be a waiver of any other provision herein. 19. Governing Law and Venue. This Agreement shall be governed by, and construed and enforced in accordance with, the laws of the State of California, excluding, however, any conflict of laws rule which would apply the law of another jurisdiction. Venue for purposes of the filing of any action regarding the enforcement or interpretation of this Agreement and any rights and duties hereunder shall be Fresno County, California. 20 . Headings . The section headings in this Agreement are for convenience and reference only and shall not be construed or held in any way to explain, modify or add to the interpretation or meaning of the provisions of this Agreement. 21 . Severability. The provisions of this Agreement are severable. The invalidity, or unenforceability of any one provision in this Agreement shall not affect the other provisions. 22. Interpretation. The parties acknowledge that this Agreement in its final form is the result of the combined efforts of the parties and that, should any provision of this Agreement be found to be ambiguous in any way, such ambiguity shall not be resolved by construing this Agreement in favor of or against either party, but rather by construing the terms in accordance with their generally accepted meaning. 23. Attorney's Fees. If either party is required to commence any proceeding or legal action to enforce or interpret any term, covenant or condition of this Agreement, the prevailing party in such proceeding or action shall be entitled to recover from the other party its reasonable attorney's fees and legal expenses. 24. Exhibits. Each exhibit and attachment referenced in this Agreement is, by the reference, incorporated into and made a part of this Agreement. 25 . Precedence of Documents. In the event of any conflict between the body of this Agreement and any Exhibit or Attachment hereto, the terms and conditions of the body of this Agreement shall control and take precedence over the terms and conditions expressed within the Exhibit or Attachment. Furthermore, any terms or conditions contained within any Exhibit or Attachment hereto which purport to modify the allocation of risk between the parties, provided for within the body of this Agreement, shall be null and void. 26. Cumulative Remedies . No remedy or election hereunder shall be deemed exclusive but shall, wherever possible, be cumulative with all other remedies at law or in equity. ALL-S Generic CSA Total Fee (12-2021) -10- 27. No Third Party Beneficiaries. The rights, interests, duties and obligations defined within this Agreement are intended for the specific parties hereto as identified in the preamble of this Agreement. Notwithstanding anything stated to the contrary in this Agreement, it is not intended that any rights or interests in this Agreement benefit or flow to the interest of any third parties. 28. Exten t of Agreement. Each party acknowledges that they have read and fully understand the contents of this Agreement. This Agreement represents the entire and integrated agreement between the parties with respect to the subject matter hereof and supersedes all prior negotiations, representations or agreements, either written or oral. This Agreement may be modified only by written instrument duly authorized and executed by both City and Consultant. [SIGNATURES FOLLOW ON THE NEXT PAGE.] ALL-S Generic CSA Total Fee (12-2021) -11- ------- --------- --- IN WITNESS WHEREOF, the parties have executed this Agreement at Fresno, California, the day and year first above written. CITY OF FRESNO, a Ca lifoW!§! ,ITT ~lpicipal corporation 9 By: ~ f>1,,t, f\-t>VlA-6/14/2022 BR N, Chief Information Officer Department of Information Services ATTEST: TODD STERMER, CMC :~cy ~~ 6/15/2022 Deputy No signature of City Attorney required. Standard Document #ALL-S Generic CSA Total Fee (12-2021) has been used without modification, as certified by the unde r~~UJi~~~ by: By : ~f>1,,t, f\-t>VlA-6/14/2022 BRY N .N Chief Information Officer Addresses : City: City of Fresno Attention: Bryon Horn, Chief Information Officer 2600 Fresno Street Fresno, CA 93721 Phone: (559) 621-7101 FAX: (559) 457-1002 Attachments: 1. Exhibit A -Scope of Services 2. Exhibit B -Insurance Requirements THIRDWAVE CORPORATION, a Califomr~or~tion By: Ul11,ttlA:fl4t7 . Name: Roy R. H ernandez Title: President/CEO (If corporation or LLC., Board Chair, Pres. or Vice Pres.)L By : Cxk*~0 I I -- Name: Sergio Hernandez Title: Executive V.P./COO (If corporation or LLC ., CFO , Treasurer, Secretary or Assistant Secretary) Any Applicable Professional License : Number: -- Name: - Date of Issuance: --- Consultant: ThirdWave Corporation Attention: Roy Hernandez, President / CEO 12100 Wilshire Blvd, Suite 800 Los Angeles, CA 90025 Phone: (310) 804-7565 FAX: (310) 312-9513 3. Exhibit C -Conflict of Interest Disclosure Form ALL-S Generic CSA Total Fee (12-2021) -12- EXHIBIT A SCOPE OF SERVICES Consultant Service Agreement between City of Fresno (City) and ThirdWave Corporation (Consultant) Information Technology Strategic Plan Update See attached response to RFQ 10099 ALL-S 3 .0 /06-2021 Page 1 of 1 EXHIBIT B INSURANCE REQUIREMENTS Consultant Service Agreement between City of Fresno (City) and ThirdWave Corporation (Consultant) Information Technology Strategic Plan Update MINIMUM SCOPE OF INSURANCE Coverage shall be at least as broad as: 1. The most current version of Insurance Services Office (ISO) Commercial General Liability Coverage Form CG 00 01, providing liability coverage arising out of your business operations. The Commercial General Liability policy shall be written on an occurrence form and shall provide coverage for "bodily injury," "property damage" and "personal and advertising injury" with coverage for premises and operations (including the use of owned and non­ owned equipment), products and completed operations, and contractual liability (including, without limitation, indemnity obligations under the Agreement) with limits of liability not less than those set forth under "Minimum Limits of Insurance." 2. The most current version of ISO *Commercial Auto Coverage Form CA 00 01, providing liability coverage arising out of the ownership, maintenance or use of automobiles in the course of your business operations. The Automobile Policy shall be written on an occurrence form and shall provide coverage for all owned, hired, and non-owned automobiles or other licensed vehicles (Code 1-Any Auto). If personal automobile coverage is used, the City, its officers, officials, employees, agents, and volunteers are to be listed as additional insureds. 3. Workers' Compensation insurance as required by the State of California and Employer's Liability Insurance. 4. Professional Liability (Errors and Omissions) insurance appropriate to Consultant's profession. Architect's and engineer's coverage is to be endorsed to include contractual liability. MINIMUM LIMITS OF INSURANCE Consultant, or any party the Consultant subcontracts with, shall maintain limits of liability of not less than those set forth below. However, insurance limits available to City, its officers, officials, employees, agents, and volunteers as additional insureds, shall be the greater of the minimum limits specified herein or the full limit of any insurance proceeds available to the named insured: 1. COMMERCIAL GENERAL LIABILITY: (i) $1,000,000 per occurrence for bodily injury and property damage; (ii) $1,000,000 per occurrence for personal and advertising injury; (iii) $2,000,000 aggregate for products and completed operations; and, ALL-S 3.0 Generic CSA Total Fee (12-2021) Page 1 of 4 (iv) $2,000,000 general aggregate applying separately to the work performed under the Agreement. 2. COMMERCIAL AUTOMOBILE LIABILITY: $1,000,000 per accident for bodily injury and property damage. 3. WORKERS' COMPENSATION INSURANCE as required by the State of California with statutory limits . 4. EMPLOYER'S LIABILITY: (i) $1,000,000 each accident for bodily injury; (ii) $1,000,000 disease each employee; and, (iii) $1,000,000 disease policy limit. 5. PROFESSIONAL LIABILITY (Errors and Omissions): (i) $1,000,000 per claim/occurrence; and, (ii) $2,000,000 policy aggregate. UMBRELLA OR EXCESS INSURANCE In the event Consultant purchases an Umbrella or Excess insurance policy(ies) to meet the "Minimum Limits of Insurance," this insurance policy(ies) shall "follow form" and afford no less coverage than the primary insurance policy(ies). In addition, such Umbrella or Excess insurance policy(ies) shall also apply on a primary and non-contributory basis for the benefit of the City, its officers, officials, employees, agents, and volunteers. DEDUCTIBLES AND SELF-INSURED RETENTIONS Consultant shall be responsible for payment of any deductibles contained in any insurance policy(ies) required herein and Consultant shall also be responsible for payment of any self-insured retentions. Any deductibles or self-insured retentions must be declared to on the Certificate of Insurance, and approved by, the City's Risk Manager or designee. At the option of the City's Risk Manager or designee, either: (i) The insurer shall reduce or eliminate such deductibles or self-insured retentions as respects City, its officers , officials, employees, agents, and volunteers; or (ii) Consultant shall provide a financial guarantee, satisfactory to City's Risk Manager or designee, guaranteeing payment of losses and related investigations, claim administration and defense expenses. At no time shall City be responsible for the payment of any deductibles or self-insured retentions. OTHER INSURANCE PROVISIONS/ENDORSEMENTS The General Liability and Automobile Liability insurance policies are to contain , or be endorsed to contain, the following provisions: 1. City, its officers, officials, employees, agents, and volunteers are to be covered as additional insureds. Consultant shall establish additional insured status for the City and for all ongoing and completed operations by use of ISO Form CG 20 10 11 85 or both CG 20 10 10 01 and CG 20 37 10 01 or ALL-S 3 .0 Generic CSA Total Fee (12-2021) Page 2 of 4 by an executed manuscript insurance company endorsement providing additional insured status as broad as that contained in ISO Form CG 20 10 11 85. 2. The coverage shall contain no special limitations on the scope of protection afforded to City, its officers, officials, employees, agents, and volunteers. Any available insurance proceeds in excess of the specified minimum limits and coverage shall be available to the Additional Insured. 3. For any claims relating to this Agreement, Consultant's insurance coverage shall be primary insurance with respect to the City, its officers, officials, employees, agents, and volunteers. Any insurance or self-insurance maintained by the City, its officers, officials, employees, agents, and volunteers shall be excess of Consultant's insurance and shall not contribute with it. Consultant shall establish primary and non-contributory status by using ISO Form CG 20 01 04 13 or by an executed manuscript insurance company endorsement that provides primary and non-contributory status as broad as that contained in ISO Form CG 20 010413. The Workers ' Compensation insurance policy is to contain, or be endorsed to contain, the following provision: Consultant and its insurer shall waive any right of subrogation against City, its officers, officials, employees, agents, and volunteers. If the Professional (Errors and Omissions) policy is written on a claims-made form: The retroactive date must be shown, and must be before the effective date of the Agreement or the commencement of work by Consultant. 1. Insurance must be maintained and evidence of insurance must be provided for at least five years after completion of the Agreement work or termination of the Agreement, whichever occurs first, or, in the alternative, the policy shall be endorsed to provide not less than a five year discovery period. 2. If coverage is canceled or non-renewed, and not replaced with another claims-made policy form with a retroactive date prior to the effective date of the Agreement or the commencement of work by Consultant, Consultant must purchase "extended reporting" coverage for a minimum of five years completion of the Agreement work or termination of the Agreement, whichever occurs first. 3. A copy of the claims reporting requirements must be submitted to City for review. 4. These requirements shall survive expiration or termination of the Agreement. All policies of insurance required herein shall be endorsed to provide that the coverage shall not be cancelled, non-renewed, reduced in coverage or in limits except after thirty calendar days' written notice by certified mail, return receipt requested, has been given to City. Consultant is also responsible for providing written notice to the City under the same terms and conditions. Upon issuance by the insurer, broker, or agent of a notice of ALL-S 3.0 Generic CSA Total Fee (12-2021) Page 3 of 4 cancellation, non-renewal, or reduction in coverage or in limits, Consultant shall furnish City with a new certificate and applicable endorsements for such policy(ies). In the event any policy is due to expire during the work to be performed for City, Consultant shall provide a new certificate, and applicable endorsements, evidencing renewal of such policy not less than fifteen (15) calendar days prior to the expiration date of the expiring policy. Should any of these policies provide that the defense costs are paid within the Limits of Liability, thereby reducing the available limits by defense costs, then the requirement for the Limits of Liability of these polices will be twice the above stated limits. VERIFICATION OF COVERAGE Consultant shall furnish City with all certificate(s) and applicable endorsements effecting coverage required hereunder. All certificates and applicable endorsements are to be received and approved by the City's Risk Manager or designee prior to City's execution of the Agreement and before work commences. All non-ISO endorsements amending policy coverage shall be executed by a licensed and authorized agent or broker. Upon request of City, Consultant shall immediately furnish City with a complete copy of any insurance policy required under this Agreement, including all endorsements, with said copy certified by the underwriter to be a true and correct copy of the original policy. This requirement shall survive expiration or termination of this Agreement. ALL-S 3.0 Generic CSA Total Fee (12-2021) Page 4 of 4 EXHIBIT C DISCLOSURE OF CONFLICT OF INTEREST Information Technology Strategic Plan Update YES* NO Are you currently in litigation with the City of Fresno or any of1 ~□ its agents? 2 Do you represent any firm, organization, or person who is in ~□ litigation with the City of Fresno? 3 Do you currently represent or perform work for any clients who ~□ do business with the City of Fresno? 4 Are you or any of your principals, managers, or professionals, owners or investors in a business which does business with ~□the City of Fresno, or in a business which is in litigation with the City of Fresno? 5 Are you or any of your principals, managers, or professionals, related by blood or marriage to any City of Fresno employee ~□who has any significant role in the subject matter of this service? 6 Do you or any of your subcontractors have, or expect to have, any interest, direct or indirect, in any other contract in ~□connection with this Project? -* If the answer to any question is yes, please explain in full below;. / ' (~~Ln/JL JExplanation: N/A 1Signature / V -......... May 24 , 2022 Date Sergio Hernandez (Name) ThirdWave Corporation (Company) 12100 Wilshire Blvd., Suite 800 (Address) Additional page(s) attached. Los Angeles, CA 90025 (City , State Zip) UUl,;UVIYII c.11vt:=1uµt::: IU. UJI C.O\..,UU-D/"'\ro-+JL~-o.JUJ-+JJD::J,J I \.,'+Jr Rapid Workflow® Problems, Impacts, Solutions, Benefits ... I ~.,.' -~ e --$ i t!;,_0 __ _ LJ City of Fresno RFQ, Bid File No. 10099, for Information Technology Strategic Plan Update May 12, 2022 --=----'~ ::l~~. ThirdW ave ThirdWave Corporation Information Systems Intelligently Applied 12100 Wilshire Blvd. Suite 800 Los Angeles, CA 90025 Thought Leadership , Exceptional www.ThirdWaveCorp.com Performance & Results since 1987 310.804.7565 May 12, 2022 Sarah Beye Third Wave Thought Leadership , Exceptiona l Performance & Results since 1987 Section 1 Cover Letter City of Fresno Information Services Department Room 1059 2600 Fresno Street Fresno, CA 93721 Sarah.Beye@Fresno.gov Subject: ThirdWave Proposal Reference: Bid File No. 10099, for Information Technology Strategic Plan Update Dear Ms. Beye, ThirdWave Corporation is pleased to submit our proposal for professional services to produce an Information Technology & Geographic Information System Strategic Plans (ITSP). We have carefully reviewed and familiarized ourselves with the RFQ. This proposal represents a supremely qualified firm offering the following: • A nationally recognized firm specializing in Information Technology Strategic Plans (ITSPs) for the public sector, e.g., 15% of all cities in California have retained ThirdWave to produce their ITSPs. These include 6 of the largest 1 O cities in the state, including Los Angeles, San Diego, San Jose, San Francisco, Sacramento, and Long Beach. • Our vast body of work spans 34 years, including small and medium cities, e.g., Austin, Berkeley, Pasadena, Las Vegas; Counties of Galveston and Fort Bend, TX, Stanislaus and Orange, CA, Missoula, MT; State agencies such as CalSTRS, DOIT, DEQ, MT; and federal agencies such as NOAA, MD. We have carried out 168 (one­ hundred sixty-eight) government ITSPs in 27 states, from Alaska to New York and Calgary, Canada to Galveston, Texas. • IT Strategic Planning thought leadership and innovation. ThirdWave is the only firm in the US with an ITSP methodology rigorous enough to be patented : Rapid Workflow®1 . Our ITSPs focus on management, operational and technology needs as performance parameters, and are consistently recognized as comprehensive, thorough and exceptional by our clients. We employ a combination of interviews, focus groups , online surveys, and business process mapping workshops to produce strategic functional and technical requirements, aligned with mayoral priorities. • A long and consistent track record producing ITSPs that get adopted, funded and implemented. Exceedingly rare in the IT industry, 98.8% of the ITSPs we have produced (166 out of 168) have been approved, funded and implemented. This is unequaled by any firm in t he US IT industry. This has resulted in business process improvement, increased operational efficiencies, and enhanced service delivery. • Disciplined, robust PMBOK™ Project Management with a track record of 98% project completion on or under schedule/budget: The proposed ThirdWave Project Manager, Roy Hernandez, has 34 years of experience managing approximately three­ hundred (300) successful enterprise local government IT projects, many multi-million dollars in size. He is the author of the book, PMBOK™ Proiect Management Essentials for Successful Proiect Delivery, and has taught the PMI PMBOK methodology to our clients for 22 years. 1. ThirdWave Rapid Workflow Process Modeling® -Patent Registration No . 2,873, 704 with the US Patent and Trademark Office, also a registered trademark of ThirdWave Corporation in the United States and other countries. ThirdWave Corporation Information Systems Intelligently Applied SM 12100 Wi lshire Blvd., Suite 800 Los Angeles CA 90025 310.804 .7565 V 310.312 .9513 F uuvuv1y11 C.IIVt:IUl,Jt:: IU . UJ( c.cvuo-oMr0-tJL;,J-D.JUJ-""tJVO~~J I V""tVi ThirdWave Thought Leadership, Exceptional Performance & Results since 1987 ThirdWave Corporation May 12, 2022 Page 2 Sarah Beye Information Services Department Fresno, CA 93721 Subject: ThirdWave Proposal Reference: Bid File No. 10099, for Information Technology Strategic Plan Update • A viable firm in business for more than three decades: We have expertise with a broad range of government IT, e.g., networking/communications infrastructure, security, hardware, Enterprise Applications (Finance, HR), departmental applications (GIS, Asset Management, Permitting, Agenda Management, etc.) and have received national/international AIIM awards for Enterprise Content Management System implementation projects over $1,000,000. ThirdWave is also an expert with E­ Government applications. Our ITSPs provide pragmatic, actionable recommendations , detailed budget estimates supported by a compelling business case. • A well thought out and detailed project work plan and reasonable timeline: We have developed a detailed statement of work and MS Project Schedule . The workplan and schedule clearly illustrate all project phases, tasks, subtasks, corresponding deliverables, and start/end dates. It also indicates tasks where City staff will review/comment on deliverables, a built-in quality control mechanism to ensure desired outcomes . • A firm who represents the best interest of our clients: ThirdWave is a completely objective and independent consulting firm. We do not sell anything or have relationships of any type with any hardware or software vendor. We represent the best interest of our clients -not computer vendors. • A project team with peerless credentials, experience and professional qualifications: The proposed project team is made up of a seasoned technical professionals who will perform the work for the entire duration of the project. The person whose signature appears on this proposal is authorized to bind our firm into contractual agreements and is the person correspondence should be directed to. ThirdWave does not take exception to the terms and conditions in the Standard City Consultant Agreement (ATTACHMENT 1). The proposal and cost schedule shall be valid and binding for ninety (90) days following the date of this document and will become part of the negotiated contract. ThirdWave is able to meet the insurance requirements outlined in the Standard City Consultant Agreement ThirdWave offers demonstrated competence , professional qualifications, and most importantly, a proven award-winning capability. As the City moves forward with this important project, our firm is poised and ready to deliver. We look forward to providing the same level of success to the City of Fresno as we have done for our other 168 IT Strategic Planning customers. We await the opportunity to address any questions you may have in a shortlist interview. Thank you! Roy Hernandez President/ CEO Roy .hernandez@thirdwavecorp.com Information Systems Intelligently Applied sM 12100 Wilshire Blvd., Suite 800 Los Angeles CA 90025 310.804.7565 V 310 .312.9513 F Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022 Table of Contents Section 1 Cover Letter Section 2 Proposal Response: Scope of Work .............. .................................................. 1 2.1 Approach & Methodology ......................................................................... 1 Figure 2.1.1: ThirdWave's Triangulation Framework© 1989 ...................... 2 Figure 2.1.2: ThirdWave Waterfall Best Practice ITSP Approach ........... 3 2.1.1 Management Interviews ........................................................................... 4 2.1.2 Information Technology Focus Groups .............. ...................................... 4 2.1.3 Online Surveys ........................................................................................ 4 2.1.4 Patented Business Process Analysis ....................................................... 4 Figure 2.1.4.1: Responsiveness to RFP Scope of Work........................... 5 2.2 Work Plans .............................................................................................. 7 2.2.1 IT Strategic Plan ...................................................................................... 7 Phase O Project Management .............................................................. 7 Phase 1 Discovery................................................................................ 8 Phase 2 Assessment.......................................................................... 11 Phase 3 IT Strategic Plan & Roadmap ............................................... 17 2.2.2 GIS Strategic Plan ................................................................................. 21 Phase O Project Management ............................................................ 21 Phase 1 Discovery.............................................................................. 21 Phase 2 Assessment.......................................................................... 23 Phase 3 IT Strategic Plan & Roadmap ............................................... 26 2.3 Project Schedule .................................................................................... 29 Figure 2.3.1: ITSP Preliminary Project Schedule .................................. 30 Figure 2.3.2: GIS Preliminary Project Schedule .................................... 32 Section 3 Proposal Response -Cost ........... ................................................................... 34 3.1 Fixed Fee Cost Proposal ....................................................................... 34 3.2 IT Strategic Plan Costs .......................................................................... 34 Figure 3.2.1: IT Strategic Plan Cost Summary ..................................... 34 3.2.1 IT Strategic Plan Detailed Payment Schedule ........................................ 35 Figure 3.2.1.1: Detailed Payment Schedule ........................................... 35 3.3 GIS Strategic Plan Costs ....................................................................... 37 Figure 3.3.1: GIS Strategic Plan Cost Summary .................................. 37 3.3.1 Detailed Payment Schedule ................................................................... 37 Figure 3.3.1 .1: Detailed Payment Schedule ........................................... 37 Proposal © 2022 ThirdWave 12100 Wilshire Blvd., Suite 800 Los Angeles CA 90025 310 .804 .7565 V 310 .312.9513 F I f F 0 ~ Section 5 Section 6 Section 7 Section 8 Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022 Section 4 Additional Documentation .............................................................................. 39 4.1 Company Overview ................................................................................ 39 Figure 4.1.1: ThirdWave Areas of Expertise and Core Competencies . 40 Figure 4.1.2: ThirdWave's Project National Presence .......................... 40 Figure 4.1.3: Partial List of Government ITSP Projects ........................ 42 4.2 Only Patented Government Strategic Planning Methodology ................. 43 Figure 4.2.1: Rapid Workflow Process Modeling®: Patent Registration No. 2,873,704, US Patent and Trademark Office ............ 43 Figure 4.2.2: ThirdWave's Thought Leadership Qualifications ............. 44 4.3 Project T earn ......................................................................................... 45 Figure 4.3.1: Project Organization Chart ............................................... 45 4.4 Resumes ............................................................................................... 45 References ................................................................................................. ...... 64 5.1 Customer References ............................................................................ 64 5.1.1 City of Ventura: Information Technology Strategic Plan & Roadmap ...... 64 5.1.2 City of Berkeley: Digital Strategic Plan & Roadmap ............................... 66 5.1.3 Golden Gate Bridge Highway & Transportation District: IS Strategic Plan & Roadmap .................................................................................... 69 5.1.4 City of Costa Mesa: IT Strategic Plan & Roadmap ................................. 71 5.1.5 City of Pasadena : Digital Strategic Plan & Roadmap and Refresh ......... 72 5.1.6 City of Sacramento: Digital Strategic Plan & Roadmap and Refresh ...... 74 Insurance Requirements ................................................................................. 76 6.1 Insurance ............................................................................................... 76 Disclosure of Conflict of Interest ................................................................... 77 7 .1 Conflict of Interest Disclosure ................................................................ 77 Exhibit C Disclosure of Conflict of Interest ............................................. 78 Attachments .................................................................................................... 79 8.1 Sample Documentation .......................................................................... 79 Figure 8.1.1 Sample Rapid Workflow® As-ls Business Process Map .................................................................. 80 Figure 8.1.2 Sample City of Costa Mesa ITSP Table of Contents ....... 83 Figure 8.1.3 ITSP Roadmap 5 Year Estimated Investment.. ............... 87 Figure 8.1.4 Sample 5 Year ITSP Roadmap ....................................... 88 Proposal ©2022 ThirdWave 12100 Wilshire Blvd., Suite 800 Los Angeles CA 90025 310.804.7565 V 310.312.9513 F II Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022 2.1 Approach & Methodology ThirdWave will employ a comprehensive, patented approach relying on the collection, assessment and synthesis of various data sets. Our approach and workplan addresses and satisfies all of the work items in the City's RFP, as illustrated in Figure 2.1.4.1: Responsiveness to RFP Scope of Work. Our methodology encompasses a comprehensive evaluation of current IT services and IT organizational structure and resources relative to supporting core business functions, processes and systems. Our ITSP projects adhere to the following critical success factors: • Employ a comprehensive enterprise discovery, requirements definition and recommendations methodology addressing management, operational and technology needs to support core business functions, business processes, and extraordinary service delivery. • Use a participatory process to engage stakeholders, foster buy-in and build consensus. • Identify emerging strategic technologies to effectively support business process improvement, foster customer access, and enhanced service delivery, while improving internal operating efficiencies. • Build a compelling business case to ensure technically viable and financially sound investments in IT initiatives funded by executive management and elected officials. Proposal ©2022 ThirdWave 12100 Wilshire Blvd ., Suite 800 Los Angeles CA 90025 310 .804.7565 V 310 .312 .9513 F 1 Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022 ThirdWave's ITSP method ensures that all needs are addressed by employing a highly effective Strategic Planning Triangulation Framework® to articulate a comprehensive business/IT strategy. A contemporary metaphor is Global Positioning Systems using bearings from three satellites in space to calculate a precise location on earth. Our approach triangulates on all key facets of the organization, and its community, to get a crisp definition of requirements to produce responsive strategic enterprise actionable recommendations. 1989Figure 2. 1.1: ThirdWave's Triangulation Framework @ Management: Address business unit missions, business Management architecture, governance structure, Issues management policies, strategic planning, fiscal/staff resource allocation, and meeting community needs. Operational: Address streamlined business processes, methods and procedures , and service delivery tools required by staff to provide extraordinary services. Technology: Address strategic Information Technologies with the appropriate architecture, IT organizational structure, staffing, knowledge, skills and abilities, standards and best practices. Triangulation: Triangulation refers to a technique where two or more research methods are employed. It refers to multimethod research in which quantitative and qualitative analytical methods are combined to provide a more complete set of findings than could be arrived by the application of one method alone. The term implies the validation of findings by cross-checking one perspective with another. Additionally, ThirdWave borrows principles from several leading best practices : S. Spewak's Enterprise Architecture Planning method, the Zachman Framework and TOGAF. These methodologies all share a common thread: they focus on business requirements as the primary determinants of ITSP initiatives. This is why our patented Rapid Workflow® methodology is a critical component of our ITSP methodology -and the key to the success of all ITSP and Implementation Roadmaps we have produced. Proposal ©2022 ThirdWave 12100 Wilshire Blvd., Suite 800 Los Angeles CA 90025 310.804.7565 V 310.312.9513 F 2 Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022 Figure 2.1.2: ThirdWave Waterfall Best Practice /TSP Approach Discovery T 1.1 Review Existing Documentation T 1.2 IT Systems Inventory T 1.3 IT Skills Assessment T 1.3.1 T 1.3.2 Develop Online IT Skills Survey Compile IT Skills Survey Staff Survey T 2.1 .2 Compile Staff Survey T 1.4 IT Focus Groups T 1.4.1 Hold IT Focus Groups T 1.4.2 IT Focus Group Findings T 1.5 Website Review T 2.2 T 2.2.1 T 2.2.2 Management Interviews Hold Management Interviews Incorporate Management Comments T 3.1 Information Technology Strategic Plan T 3.1 .1 Draft ITSP Findings & Recommendations T 3.1.2 Final IT Strategic Plan T 1.5.1 Website Review T 2.3 Business Requirements Workshops T 3.2 ITSP Initiative Prioritization T 3.2 .1 ITSP Initiative Prioritization T 2.3.1 Hold Rapid Workflow® Workshops T 2 .3.2 Document As-ls Rapid Workflow® Process Models T 3.3 ITSP Roadmap T 3.3.1 Draft ITSP Roadmap T 3.3 .2 ITSP Roadmap T 2.3.3 Final Business Process Requirements T 3.4 T 3.4.1 Executive Presentation Produce ITSP Executive T 2.4 Regional Partnership Assessment T 3.4.2 Presentation Provide Executive Presentation T 2.4.1 Carry Out Regional Assessment Opportunities T 2.5 IT Governance T 2.5.1 Hold IT Governance Workshop T 2 .5 .2 Final IT Governance Findings T 2.1 Online Staff Survey T 2.1.1 Develop & Provide Online Data driven method from previous tasks informs the next phase/task, and ultimately, the IT Strategy. ThirdWave's ITSP methodology has been recognized as one of the most comprehensive and successful in the IT industry. Our approach is based on a proven methodology: a comprehensive assessment of business/services delivery needs as the precursors of a responsive ITSP, a participatory process to build stakeholder consensus and management support, supported by a compell ing business case. This is why our patented ITSP methodology is the most successful in the US as measured by adoption and funding. The following pages provide brief descriptions of specific activities in our approach . Proposal ©2022 ThirdWave 12100 Wilshire Blvd., Suite 800 Los Angeles CA 90025 310 .804.7565 V 310 .312 .9513 F 3 Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022 2.1.1 Management Interviews Management interviews gather business data from the management perspective , which is different than operating and IT staff. (This is the Management piece of the Triangulation Framework.) Management interviews focus on solutioning current/projected business and service delivery challenges for the next three to five years. This helps build management consensus and support for the ITSP and ultimately--funding of the ITSP. 2.1.2 Information Technology Focus Groups IT Focus Groups gather technology data from IT staff/management familiar with the organization's systems. This gap analysis task focuses on specific technology challenges and opportunities exploring, implementing, and maintaining high-quality business enabling technology solutions that provide secure, reliable and timely collection, storage and access to information. Four areas are addressed: • Infrastructure: Networking/Communications • Hardware: Data Center, Hardware, Peripherals • Software: Departmental, Enterprise, Web Applications & Databases • Sustainability: IT Staff Skills, Knowledge & Abilities, staffing levels, Policies & Best Practices, IT Operations, Cyber Security, Disaster Recovery and Help Desk 2.1.3 Online Surveys One of the critical success factors of an ITSP is to gather input from as many stakeholders as possible, i.e ., internal and external IT customers. An efficient, cost-effective method to accomplish this is SurveuMonkeuto use easy-to-use custom tailored online surveys. ThirdWave employs online surveys designed to address requirements from all 1,430,~ 16.52k staff and management. The benefit of online surveys is that they allow all stakeholders to become engaged without having to 014 personally meet with them, saving considerable amount of time and 8 -econtaining project costs. 2.1.4 Patented Business Process Analysis ThirdWave's patented Rapid Workflow® methodology is employed to carry out business process analysis of core business functions to identify operational and service delivery needs -and the technologies to effectively enhance and support them. Rapid Workflow® is a structured gap analysis methodology used to identify strategic Information Technology opportunities through business process analysis and solution development. It uses structured business process mapping workshops to produce functional and technical requirements. Rapid Workflow® provides the synthesis of optimized business practices with responsive IT solutions. ©2022 Proposal ThirdWave 12100 Wilsh ire Blvd., Suite 800 Los Angeles CA 90025 310.804 .7565 V 310 .312 .9513 F 4 -- LJUl,;UVl!::11 I Cl IVt:::IUl,Jt::: IU . UV/ covuu-ol"\r0-+..J"".J-o.JU.,)-4.f-.,).,)O~"".,J I V"tVr Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno Figure 2.1.4.1: Responsiveness to RFP Scope of Work This figure illustrates how each task in the City's RFP is addressed in ....ThirdWave's workplan. Every deliverable in the City's scope of work will be z wprovided in the project. :ii: w C> z <C :ii: .... 0 w-, 0 ix: D. 0 w Cl) <C :I: D. City Scope of Work _I 1. A comprehensive assessment of existing technologies and staffing that will identify current strengths , weaknesses , opportunities, and threats, including documentation of existing City information system business processes. 2. Identify opportunities for increased efficiency in City operations through technology a. Include trending technologies as well as recommendations of strategies for continual assimilation of such technologies b. Strategy for implementing new technology C. Provisions for continuous IT improvements and sustainability d. Integration of legacy systems e. Recommendation for IT Investments 3. Review, assess and recommend IT Governance strategies : a. Include staffing recommendations b. Review and recommend current Policies as well as gaps in Policy C. Decision making recommendations, etc. d. Communications provisions for departments, end users, vendor/consultants etc. 4. Assess and make recommendations for the City's Systems (including prioritization, risk levels, time to implement, cost, etc.): uuL;u01y11 c11vt:::1uµt::: 1u . u.:,1 covuu-oMro~.:>Lv-o.Ju.:>-+.:>.:>O::1£.:> IV't.:>r Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno g. Database Architecture Analysis h. 311 and CRM Systems i. Public Facing Systems and Strategy j. Security k. GIS Systems I. Public Safety/Radio m. Broadband/Fiber Systems 5. Assess ADA compliance: a. Online services and technologies for the public; including third party services b. Web Content Accessibility Guidelines version 2.0 Level AA Success Criteria c . Identify accessibility barriers and make compliance suggestions 6. Recommendations for cost savings and efficiencies with respect to available regional partnerships and collaboration strategies. Include any environmental improvements (green initiatives) 7. Gap analysis of technology/processes Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022 2.2 Work Plans The following pages describe the project work plan for executing the City's ITSP. Most tasks/subtasks in the following work plan will produce a deliverable, e.g., a workshop, meeting, document, presentation, etc. On tasks where the deliverable is a document, ThirdWave will provide an electronic copy either in MS Word, Excel spreadsheet, PDF, or as specified by City. Some key draft deliverables will be provided to the City Project Manager for review and comment by appropriate staff. City review and comment subtasks are denoted with the prefix "City." Obtaining City 's review and comments on key deliverables is a risk management and quality control technique that will ensure the desired results are obtained. ;,~p' ,,,1~ ..4 ..4 Project Management Institute The following provides a description of the proposed scope of work and project deliverables. In general, the following describes services provided virtually. However, we do provide an option in the cost proposal for providing some services on-site. 2.2.1 IT Strategic Plan PHASE O PROJECT MANAGEMENT Task 0.1 Project Kick-off Meeting This task will entail holding a project kickoff meeting with City and ThirdWave's Project Team. The project goals and objectives will be reviewed, and walk through the project plan, deliverables, and project schedule, ThirdWave/City responsibilities, and the PMBOK™ project management protocol to ensure desired outcomes and a successful IT Work Plan. Assumptions: 1. Department heads and IT staff will attend. It is important that key stakeholders receive an overview of the project. 2. The project's executive sponsor should initiate this meeting, along with the City Project Manager, to underscore the importance of the project. 3. This meeting will last an hour. Deliverable 0. 1: Project Kick-off Meeting Task 0.2 Ongoing Coordination This task will entail holding meetings to plan and coordinate of project tasks between the City and ThirdWave Project Managers. Deliverable 0.2: Project Coordination Proposal ©2022 ThirdWave 12100 Wilshire Blvd ., Suite 800 Los Angeles CA 90025 310 .804 .7565 V 310.312 .9513 F 7 UULiUC'IYII C.IIVt::IUIJt: IU, U..JI C.DVUU-O/""\rO-+~"'-;J-O.JUJ-'tVVD"OLV IL,'+~r Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022 Task 0.3 Monthly Status Reports This task will entail providing written monthly progress reports to City's Project Manager outlining the status of the project. Monthly Status Reports will include: • Description of progress made during the reporting period • Deliverables completed and delivered during the reporting period • Outstanding issues and recommendations for resolution (if any) • Scope, cost and schedule integrity status Deliverable 0.3: Monthly Status Reports PHASE 1 DISCOVERY Task 1.1 Review Existing Documentation This task entails reviewing existing documents related to City Information Systems to establish a baseline understanding of the technology environment. Documents will include the review of the following: • City Budget • City Org chart • Detailed IT Org chart • IT staff classifications and descriptions • Previous IT assessments: ■ GIS Strategic Planning ■ Land Management ■ Security Assessment ■ Public Radio System Assessment Assumptions: 1. Reference documents will be provided to ThirdWave on the same day as the Project Kick-off Meeting or within the first week of the project. 2. This task will not produce a deliverable. Deliverable 1.1: Review Existing IT Documents Task 1.2 IT Systems Inventory This task will entail developing an IT Systems inventory spreadsheet and providing it to the City Project Manager for data collection by appropriate City IT staff. The City may already have an inventory of systems; however, this spreadsheet is specifically structured to work with ThirdWave's strategic planning methodology. The survey will contain: Technology Type, Manufacturer, infrastructure, hardware, peripherals, software and purchase dates (if known), which will be referenced in subsequent tasks. Deliverable 1.2: Application Portfolio & Systems Inventory Spreadsheet City 1.2 Fill Out IT Inventory Spreadsheet This task will entail the City's Project Manager providing the IT Inventory spreadsheet to appropriate staff to be filled out. Unless otherwise agreed, this will be done in two weeks. Deliverable 1.2: Application Portfolio & Systems Inventory Proposal ©2022 ThirdWave 12100 Wilshire Blvd., Suite 800 Los Angeles CA 90025 310.804 .7565 V 310.312.9513 F 8 Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022 Task 1.3 IT Skills Assessment Task 1.3.1 Develop & Provide IT Staff Skills Survey This task will entail a review and evaluation of current IT staff knowledge, skills and abilities in a number of IT areas. An IT staff skills survey will be produced and provided to City for IT staff to provide input on their skill sets. The survey will be designed to address the skills of the City's existing IT positions. The following information will be gathered: • Name • Classification • IT Group • IT System Responsibilities • Proficiency Areas for each IT Position (to be finalized with the City IT Manager) The task will baseline the knowledge, skills, and abilities of existing IT staff to gauge the ability of the IT organization 's ability to sustain future Information Technologies identified in this project. The data from this task will be used to produce recommendations in Task 3, related to the IT organization, level of staff, and placement of staff to support the future needs of the City. Deliverable 1.3. 1: Online IT Skills Survey City 1.3.1 Post & Fill Out Survey This task will entail the City Project Manager providing the electronic Excel survey to City IT staff. The on line survey will collect data for 10 business days. Deliverable 1.3. 1: IT Staff Fill Out Survey Task 1.3.2 Compile IT Skills Survey This task will entail holding a focus group/workshop with the IT manager and staff to gather data related specifically to IT organizational challenges, service delivery model and opportunities for enhancing the operational effectiveness of the IT organization. The workshops will address the following: • IT Organizational Structure • IT Staff Knowledge, Skills and Abilities • Technology Staff Levels • Technology training needs for IT Deliverable 1.3.2: Online IT Staff Skills Findings Task 1.4 IT Focus Groups Task 1.4.1 Hold IT Focus Groups This task will entail holding four 2-hour focus groups with the IT manager and staff to gather data related to the state and challenges with existing IT information systems and organization. This task will also use IT industry standards to perform risk assessment and gap analysis of the City IT organization, its service delivery model, and requirements to enhance both. The workshops will address the following: Proposal ©2022 ThirdWave 12100 Wilshire Blvd ., Suite 800 Los Angeles CA 90025 310 .804 .7565 V 310 .312 .9513 F 9 UUt;UVIYI I Cl IVt:=ruµt::: IU. UV I CDVUU-DMrO-+J"-.J-D;JU~-"tJJD"OLV I V"+.:>r Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022 1. Infrastructure • Network Infrastructure and wireless, review the network design for systems and data safeguards against a catastrophic event or security breach • Voice and Data Telecommunications • Network 2. Hardware • Servers and Server virtualization • Storage and Backups • Desktop/Laptops • Mobile Devices: Smart Phones, Laptops, Tablets • Peripherals: Copiers, Scanners, Multi-function 3. Application/Database Software • Databases • Application Software portfolio • Enterprise Software • Department Software • Web Enabled Applications • Application Integration 4. IT Organizational Assessment • IT Organization and Staffing Levels • Consulting Contracts • IT Staff Knowledge, Skills and Abilities • IT Operations • IT Governance • Requirements Definition • Project Planning & Procurement • Change Management • Project Management • System Administration • Policies and Procedures • Business Continuity and Disaster Recovery • Help Desk: system and ticketing process The workshops will be facilitated in a focus group format with IT staff responsible for each of the topics covered. The following data will be collected for each of sessions listed above: • Challenges: anything inhibiting the effective operation, support and/or maintenance of City information systems • Impacts: to the operating effectiveness of the IT organization • Solutions: for each respective issue, i.e., technology, process or policy • Benefits: of implementing the proposed solutions identified in each focus group A summary of workshop findings will be produced and provided to the City for IT staff's review and comments. The data collected will be used to inform the ITSP in Phase 3. Proposal ©2022 10 ThirdWave 12100 Wilshire Blvd., Suite 800 Los Angeles CA 90025 310 .804.7565 V 310.312.9513 F Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022 Assumptions: 1. Participants will be highly knowledgeab l e and experienced in the technologies being addressed. 2. More than one person will participate in each focus group . Deliverable 1.4.1: Hold IT Focus Groups City 1.4.1 Review & Comment This task will entail the City reviewing the draft deliverable and providing suggested revisions within five days, if applicable. Comments not received within 5 business days from transmittal to the City will be deemed to not have any revisions. Deliverable 1.4.1: Comments Task 1.4.2 IT Focus Group Findings This task will entail incorporating suggested revisions, as applicable. Deliverable 1.4.2: IT Focus Group Findings Task 1.5 Website ADA Compliance Review Task 1.5.1 Website Review This task will entail addressing ADA compliance related to online services and technologies for the public; including third party services, Web Content Accessibility Guidelines version 2.0 Level AA Success Criteria, and identify accessibility barriers and make compliance suggestions. State of the practice web design and development techniques and technologies will be employed to assess adherence to ADA Accessibility standards published by the WC3. A second component of this task will be to hold a focus group with City staff responsible for the City's website to gather input on the foregoing issues. Deliverable 1.5.1: Website ADA Compliance Assessment Findings PHASE2 ASSESSMENT Task 2.1 Online Staff Survey Task 2.1.1 Develop & Provide Online Staff Survey This task will entail developing an internal City survey providing staff the opportunity to provide input on the City's existing and required systems, and the IT organization's capability to support them. The online staff survey will address: • The state of existing information systems • Department Information Technology requirements • Public Facing Online Self-Service Applications • Related IT support capabilities and processes • End user training • IT Help Desk • Most significant service delivery challenge • Most significant Information Technology challenge Proposal ©2022 11 ThirdWave 12100 Wilshire Blvd., Suite 800 Los Angeles CA 90025 310 .804 .7565 V 310 .312 .9513 F Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022 ThirdWave will work with the City's Project Manager to finalize the online Survey Monkey survey questions to ensure it is custom-tailored to the City. Assumptions: 1. A link will be placed on the City's Intranet website and a notice will be issued encouraging all City staff to take the survey. 2. A SurveyMonkey™ link will be provided to the City's Project Manager. 3. The online survey will collect data for two weeks. Deliverable 2.1.1: Online Staff Survey City 2.1.1 Post & Fill Out Survey This task will entail the City's Project Manager providing the survey link to post or distribute to City staff. Unless otherwise agreed, the online survey will collect data for two weeks. Deliverable 2.1.1: Staff Take the Survey Task 2.1.2 Compile Staff Survey Data This task will entail compiling the data collected in the online survey and producing a summary of findings. The findings from this deliverable will be referenced and inform Phase 3. Deliverable 2.1.2: Online Staff Survey Findings Task 2.2 Management Interviews Task 2.2.1 Hold Management Interviews This task will entail holding thirty (30) minute interviews with department heads to get a management perspective of general organizational, operational and technology challenges facing City departments. Management interviews will gather high level business and service delivery requirements not identified in the IT Focus Groups or Rapid Workflow® business process workshops. Issues to be discussed include: • The most significant operational/service delivery challenges in next 3 - 5 years • The most significant IT challenges facing the City's ability to effectively support its mission, i.e., technology, staff training, etc. • The need to adopt emerging technologies • The adequateness/responsiveness of the IT organization The interview questions will be provided to City's management team in advance so that they can gather their thoughts and answers prior to the interviews. For the purposes of this proposal, ThirdWave has assumed holding twenty-two (22) management interviews with the following: Proposal ©2022 12 ThirdWave 12100 Wilshire Blvd., Suite 800 Los Angeles CA 90025 310.804.7565 V 310.312 .9513 F 8 Bid File No. 10099 for Information Technology Strategic Plan Update '?,, City of Fresno May 1 City 2.2.1 2 , 2022 Departments No. of Workshops 1 City Manager .................................................................... 1 14 Public Utilities 15 Public Works 2 City Clerk .......................................................................... 1 3 City Attorney ..................................................................... 1 4 Economic Development.. .................................................. 1 5 Planning & Development .................................................. 1 6 Finance............................................................................. 1 7 Fire Department................................................................ 1 8 Fresno Yosemite International Airport ............................... 1 9 Fresno Convention & Entertainment Center ..................... 1 10 Information Services ......................................................... 1 11 PARCS ............................................................................. 1 12 Personnel Systems & Risk Management.......................... 1 13 Police ............................................................................... 1 Water................................................................................ 1 Sewer .......................... ...................... ............................... 1 Trash ................................................................................ 1 Streets .............................................................................. 1 Lights ........................ ............ ... .. ........................ ............... 1 Landscaping ..................................................................... 1 Construction ................................................................... .. 1 16 City of Fresno Retirement System .................................... 1 17 Transportation & FAX ....................................................... 1 22 Responses will be documented and provided to department heads for review and editing. Assumptions: 1. City's Project Manager will be responsible for scheduling the interviews per the MS Project Schedule. Deliverable 2.2.1: Management Interviews Review & Comment This task will entail the management interviewees reviewing the draft interview notes and providing comments/suggested revisions. Unless otherwise agreed, the review and comments will be provided within 5 business days. Comments not received after 5 business days from transmittal to the City will be deemed to not have any revisions. Deliverable 2.2.1: Comments Proposal © 2022 13 ThirdWave 12100 Wilshire Blvd., Suite 800 Los Angeles CA 90025 310 .804 .7565 V 310.312.9513 F Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022 Task 2.2.2 Task 2.3 Task 2.3.1 Incorporate Management Comments This task will entail incorporating the management team's comments to produce the final management interviews summary deliverable. The findings from this deliverable will be referenced and inform the ITSP Roadmap in Phase 3. Deliverable 2.2.2: Management Requirements Findings Business Process/Technology Requirements Hold Rapid Workflow® Workshops This task will entail holding virtual business requirements workshops for key mission critical business processes to identify department and cross functional business/technology requirements. Working with business process stakeholders, as-is business process workshops will review and identify functional and technical requirements and opportunities to streamline/enhance service delivery and improve operational cost effectiveness. The agenda for the workflow sessions will include the following: 1. Produce an As-ls business process model, a high-level map of existing business process steps and operational workflows. The process model will include process steps , a brief description of activities, staff, information systems used (applications, platforms, DB, inputs/outputs) and documents/data created, processed and/or stored. 2. Identify problem statements, which will include existing management, operational and/or Information Technology disablers, e.g., business process bottlenecks, inefficiencies, disconnects, or inhibitors to providing superior business performance and/or customer service. Working with subject matter experts, anything that inhibits the efficient and effective execution of a business process will be identified and noted on the process map. 3. Identify the impacts of each problem, quantitative and qualitative, e.g., duplication of effort, redundant costs, time inefficiencies, document processing delays, system performance, poor customer service, etc. 4. Identify potential solutions, including Networking Communications Infrastructure, Commercial/Public Voice & Data Communication systems, Hardware (servers, workstations, peripherals, mobile devices), Software (office automation, departmental systems, and/or enterprise systems), e-Government (online web-enabled applications), Databases, Systems Integration, Maintenance (Security, Disaster Recovery, and Sustainability (knowledge , skills and abilities, training), outsourcing , etc., as applicable. Other solutions identified will include management policy and operational/business process improvement initiatives. 5. Identify potential benefits, including qualitative and quantitative benefits of the proposed technologies solutions if implemented. Benefits will be identified at several levels as appropriate; e.g., within a section or division for the business process being examined , or the City as a whole. This information will serve as the basis for identifying potential efficiency gains and prioritizing IT initiatives in Phase 3, ITSP Roadmap. Proposal ©2022 14 ThirdWave 12100 Wilshire Blvd., Suite 800 Los Angeles CA 90025 310.804.7565 V 310.312.9513 F Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022 Departments No. of Workshops 1 City Manager .................................................................... 1 2 City Clerk ..... ................................. ... ................................. 1 3 City Attorney ..................................................................... 1 4 Economic Development.. .................................................. 1 5 Planning & Development .................................................. 1 6 Finance ......................................................................... .... 1 7 Fire Department. ............................................................... 1 8 Fresno Yosemite International Airport ............................... 1 9 Fresno Convention & Entertainment Center ..................... 1 10 Information Services ......................................................... 1 11 PARCS ............................................................................. 1 12 Personnel Systems & Risk Management.. ........................ 1 13 Police ............................................................................... 1 14 Public Utilities Water ................................................................................ 1 Sewer ............................................................................... 1 Trash ................................................................................ 1 15 Public Works Streets .............................................................................. 1 Lights ................................................................................ 1 Landscaping ............................................................ ......... 1 Construction ..................................................................... 1 16 City of Fresno Retirement System .................................... 1 17 Transportation & FAX ..................................... .................. 1 22 Assumptions: 1. ThirdWave will work with the City to determine the final department business processes. 2. Workshops will typically last 3 to 4 hours, depending on the complexity of the business process being modeled. 3 . To maximize project resources, and contain the project timeline, the City will schedule two (2) workshops per day Monday through Thursday until all workshops have been completed. Our project schedule assumes 4 weeks for this task. 4. The City Project Manager will start scheduling working sessions after the Management Interviews, per the published MS Project Schedule . 5. Workshop participants will be highly knowledgeable and experienced in the business processes being modeled. There should be sufficient participants in the workshops to address the entire business process. 6. To gather a complete data set, participants will attend the entire workshop. Deliverable 2.3.1: Rapid World/ow ® Workshops ©2022 Proposal 15 ThirdWave 12100 Wilshire Blvd ., Suite 800 Los Angeles CA 90025 310 .804 .7565 V 310 .312 .9513 F Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022 Task 2.3.2 Document As-ls Rapid Workflow® Process Models This task will include documenting the business, functional, and technical requirements data collected in the workshop, including the following: • List of attendees in the Rapid Workflow® session • High Level As-ls Business Process Map • Problem Statements • Impact Statements • Solution Statements • Benefit Statements The session notes will be provided to the City Project Manager for distribution to participants of each group for review/comments. Deliverable 2.3.2: Draft Rapid Workflow® Process Maps City 2.3.2 Review & Comment This task will entail workshop participants reviewing the draft Rapid Workflow® and providing comments/suggested revisions. Unless otherwise agreed, the review and comments will be provided within the turn-around time specified in the final Project Schedule, i.e., 5 business days. Deliverable 2.3.2: Comments Task 2.3.3 Final Business Process Requirements This task will entail incorporating the City's comments to produce the final business process map deliverable. The findings from this deliverable will be referenced in producing the recommendations made in the ITSP Implementation Roadmap in Phase 3. Deliverable 2.3.3: Business Process Gap Analysis Task 2.4 Regional Partnership Assessment Task 2.4.1 Carry Out Regional Assessment Opportunities This task will entail examining and identifying opportunities for cost savings and efficiencies with respect to available regional partnerships and collaboration strategies, including any environmental improvements (green initiatives). Referencing data collected in previous tasks, this task will include holding an Enterprise Focus group with appropriate City staff to identify opportunities, system/data relationships, and the potential benefits of implementing regional technology relationships. Deliverable 2.4. 1: Regional Partnerships Collaborative Strategy Findings Proposal ©Wn 16 ThirdWave 12100 Wilshire Blvd ., Suite 800 Los Angeles CA 90025 310.804 .7565 V 310 .312 .9513 F Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022 Task 2.5 IT Governance Task 2.5.1 Hold IT Governance Workshop This task will entail holding a workshop with the City's leadership team and the CIO in two parts. Part 1 will evaluate the City's current Information Technology governance process, decision making, related staffing, roles and responsibilities. The second part of the workshop will identify the future state IT governance that best meets the City's needs, including governance process, policies, practices, staffing and their associated roles and responsibilities. Deliverable 2.5.1: Hold IT Governance Workshop City 2.5.1 Review & Comment This task will entail the City reviewing the draft deliverable and providing comments and suggested revisions. Comments will be provided within the turn-around time specified in the final Project Schedule. Deliverable 2.5.1: Comments Task 2.5.2 Final IT Governance Findings This task will entail incorporating the City's comments to produce the final IT Governance deliverable. The data collected in this deliverable will inform Task 3 IT Strategic Plan & Roadmap. Deliverable 2.5.2: IT Governance Recommendations PHASE 3 IT STRATEGIC PLAN & ROADMAP Task 3.1 IT Strategic Plan Task 3.1.1 Draft ITSP Findings & Recommendations This task will entail producing a 5-year IT Strategic Plan. The following provides a typical table of contents from an ITSP; however, the final ITSP will be custom tailored to the specific and unique needs of the City, as applicable: Executive Summary 1. Introduction and Methodology 1. Goals & Objectives 2. ITSP Vision 2. Assessment 2.1 Management Interviews 2.2 IT Staff Focus Group 2.3 IT Staff Skills Survey 2.4 Staff Online Survey 2.5 Rapid Workflow® Business Process Workshops 2.6 Leading Technology Initiatives Proposal ©Wn 17 ThirdWave 12100 Wilshire Blvd ., Suite 800 Los Angeles CA 90025 310 .804 .7565 V 310 .312 .9513 F Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022 3. Recommendations 3.1 Technology Recommendations • Infrastructure ■ Network Infrastructure ■ Telecommunication Infrastructure ■ Data Center(s) • Hardware ■ Servers: Application, database and web servers ■ Computers: desktops, laptops ■ Mobile devices • Peripherals • Application/Database Software: trending techmologies ■ Department Software • Enterprise Software: Finance, HR, GIS, ECMS • Website & E-Government: Online Service Delivery ■ Integrated Systems • Cyber Security Risks ■ Cyber Security Risk Management 3.2 Operational Recommendations: Continuous Improvement • System Administration • Policies and Procedures • Business Process Improvement • Business Continuity and Disaster Recovery • Cyber Security • Help Desk & Reporting 3.3 Management Recommendations • Cost Analysis • Staffing and Organizational Structure ■ Staff Levels ■ Skill Levels (KSAs) ■ IT Staff Training ■ Organizational Structure ■ Succession Plan • IT Governance Best Practices • Project Management Best Practices • Change Management Best Practices Assumptions: 1. This draft deliverable will be transmitted in MS Word for the City's review and comments using Track Changes. Deliverable 3.1.1: Draft IT Strategic Plan Proposal ©2022 18 ThirdWave 12100 Wilshire Blvd., Suite 800 Los Angeles CA 90025 310 .804.7565 V 310.312.9513 F Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno City 3.1.1 Task 3.1.2 Task 3.2 Task 3.2.1 Task 3.3 Task 3.3.1 May 12, 2022 Review & Comment This task will entail the City reviewing the draft deliverable and providing comments and suggested revisions. Unless otherwise agreed, the review and comments will be provided within the turn-around time specified in the final Project Schedule, i.e., 10 business days. Deliverable 3. 1.1: Comments Final IT Strategic Plan This task will entail incorporating the City's comments to produce the final ITSP report. ITSP initiatives identified in this deliverable will form the basis for developing the final ITSP Roadmap. Assumptions: 1. The final /TSP will be provided in MS Word and PDF files. Deliverable 3. 1.2: IT Strategic Plan ITSP Initiative Prioritization ITSP Initiative Prioritization The task will entail running the ITSP initiatives identified in previous task through a prioritization model, which includes a range of weighted performance parameters aligned with the City's business strategy, business objectives, and tangible internal/public benefits. This is an iterative process: ThirdWave will do the first cut and do the second cut with the City's Project Manager via an online Zoom working session. A final cut will be produced after the budget estimate has been completed. Typical prioritization criteria used by ThirdWave includes the following, although these can be modified if the City desires: Prioritization Criteria 1. Times identified in the ITSP project (Rapid Workflow® workshops, survey, focus groups and management interviews) 2. Improved Customer Services 3. Cost Savings/Cost Avoidance 4. Business Process Improvement 5. Potential Revenue Generation Deliverable 3.2.1: /TSP Initiative Prioritization ITSP Implementation Roadmap Draft ITSP Implementation Roadmap This task will entail articulating the overall business and technology implementation roadmap that is technologically strategic, financially responsible, and sustainable. The document will contain a 5-year plan for implementing a prioritized list of ITSP initiatives, including the acquisition and implementation of strategic business technologies and/or professional services. The ITSP will provide recommendations for short-term transitions as well as long-term strategic direction. Proposal ©2022 ThirdWave 12100 Wilshire Blvd ., Suite 800 Los Angeles CA 90025 310.804 .7565 V 310.312 .9513 F 19 Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022 The previous task (the ITSP) will articulate the "what", this task will articulate "when" ITSP initiatives will be deployed and a rough order of magnitude budget estimates. The ITSP Implementation Roadmap will address the following: • Prioritized ITSP Initiatives • ITSP 5-Year Budget Estimate by year (total cost of ownerships of one-time professional services costs, one-time systems costs, one-time software costs and ongoing software maintenance costs) • ITSP Implementation Timeline • ITSP Benefits The Draft ITSP Implementation Roadmap will be provided to the City for review and comments. Assumptions: 1. ThirdWave will work with the City to identify quantity assumptions. 2. Gross Suggested Retail Pricing will be used for all costs, unless systems costs relate to existing systems where the City has existing relationships/contracts with vendors, in which case existing pricing structures will be used. 3. This task will produce high level rough order of magnitude budget estimates, not price quotes. 4. An electronic copy of the /TSP Implementation Roadmap Excel spreadsheet will be provided to the City for review and comments. Deliverable 3.3.1: Draft /TSP Implementation Roadmap City 3.3.1 Review & Comment This task will entail the City reviewing the draft deliverable and providing comments and suggested revisions. Unless otherwise agreed, the review and comments will be provided within the turn-around time specified in the final Project Schedule, e.g., 10 business days. Deliverable 3.3.1: Comments Task 3.3.2 ITSP Implementation Roadmap This task will entail incorporating City comments to produce the final enterprise ITSP Roadmap deliverable. The final ITSP Roadmap will be provided as MS Word and PDF files. Deliverable 3.3.2: /TSP Implementation Roadmap Task 3.4 Executive Presentation Task 3.4.1 Produce ITSP Executive Presentation This task will entail producing an executive level presentation of the ITSP Roadmap for the City's leadership team. This presentation will be provided to the City's project team and department heads for review, comments and revisions. Deliverable 3.4 . 1: /TSP Executive Presentation Proposal ©2022 20 ThirdWave 12100 Wilshire Blvd., Suite 800 Los Angeles CA 90025 310 .804.7565 V 310.312.9513 F Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022 Task 3.4.2 Present ITSP Executive Presentation This task will entail providing an onsite presentation to City executives/elected officials . Deliverable 3.4.2: Present /TSP Executive Presentation 2.2.2 GIS Strategic Plan The following pages describe the project work plan for executing a GIS Strategic Plan (GSP). PHASE O PROJECT MANAGEMENT Task 0.1 Project Kick-off Meeting This task will entail holding a project kickoff meeting with the City's GIS staff and ThirdWave's Project Team. The project goals and objectives will be reviewed, and walk through the project plan, deliverables, and project schedule, ThirdWave/City responsibilities, and the PMBOK™ project management protocol to ensure desired outcomes and a successful IT Work Plan. Assumptions: 1. This meeting will last an hour. Deliverable 0. 1: Project Kick-off Meeting Task 0.2 Ongoing Coordination This task will entail holding meetings to plan and coordinate of project tasks between the City and ThirdWave Project Managers. Deliverable 0.2: Project Coordination PHASE 1 DISCOVERY Task 1.1 Review GIS Documentation This task entails reviewing existing G IS software inventory and documents related to the City's GIS to establish a baseline understanding of the technology environment. The following documents will be reviewed: ■ GIS Strategic Plan by GTG ■ GIS staff classifications and job descriptions Assumptions: 3. Reference documents will be provided to ThirdWave on the same day as the Project Kick-off Meeting or within the first week of the project. 4. This task will not produce a deliverable. Deliverable 1.1: Review Existing IT Documents Proposal ©2022 21 ThirdWave 12100 Wilshire Blvd ., Suite 800 Los Angeles CA 90025 310.804 .7565 V 310.312 .9513 F Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno Task 1.2 Task 1.2.1 City 1.2.1 Task 1.2.2 ©2022 May 12, 2022 GIS Staff Focus Groups Hold GIS Staff Focus Groups This task will entail holding four 3-hour focus group with the GIS managers and GIS staff to gather data related to the state and challenges with the existing GIS systems and support structure. The workshop will address the following, as appropriate: • Infrastructure • Hardware: • PCs • Mobile: Laptops, Smart Phones, Tablets • Peripherals: Scanners, Plotters • GIS Software • Data and Databases • Procedures, Workflow, • GIS Governance • IT Organization and Staffing Levels • Requirements Definition • Project Planning & Procurement • Project Management • Systems Interfaces The workshop will be facilitated in a focus group format with GIS or IT staff responsible for each of the topics covered. The following data will be collected for each of sessions listed above: • Challenges: anything inhibiting the effective operation, support and/or maintenance of GIS • Impacts: to the use of GIS and/or providing GIS relayed services and data • Solutions: for each respective issue, i.e., technology, process, policies, and practices • Benefits: of implementing the proposed solutions identified A summary of workshop findings will be produced and provided to the City for GIS staffs review and comments. The data collected will be used to inform the GSP in Phase 3. Deliverable 1.2.1: GIS Staff Focus Groups Review &Comment This task will entail the City GIS staff reviewing the draft deliverable and providing suggested revisions within five days, if applicable. Comments not received within 5 business days from transmittal to the City will be deemed to not have any revisions. Deliverable 1.2.1: Comments GIS Staff Focus Group Findings This task will entail incorporating suggested revisions, as applicable. Deliverable 1.2.2: GIS Staff Focus Group Findings Proposal ThirdWave 12100 Wilshire Blvd., Suite 800 Los Angeles CA 90025 310.804.7565 V 310.312.9513 F 22 Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno PHASE2 Task 2.1 Task 2.1.1 City 2.1.1 Task 2.1.2 Task 2.2 Task 2.2.1 May 12, 2022 ASSESSMENT GIS Online Staff Survey Develop Online GIS Survey This task will entail developing an internal GIS survey providing City staff the opportunity to provide input on the City's existing and required GIS data, services, and GIS staff's organization's capability to support them. The online staff survey will address: • The state of existing GIS systems • Department GIS requirements • Public Facing Online GIS Applications • Related GIS support capabilities • End user GIS training ThirdWave will work with the City's Project Manager to finalize the online Survey Monkey survey questions to ensure it is custom-tailored to the City. Assumptions: 1. A SurveyMonkey™ link will be provided to the City's Project Manage and be placed on the City's Intranet website and a notice will be issued encouraging all City staff to take the survey. Deliverable 2. 1. 1: Online Staff Survey Post & Fill Out Survey This task will entail the City's Project Manager providing the survey link to post or distribute to City staff. Unless otherwise agreed, the online survey will collect data for two weeks. Deliverable 2.1.1: Staff Take the Survey Compile Staff Survey Data This task will entail compiling the data collected in the online survey and producing a summary of findings. The findings from this deliverable will be referenced and inform Phase 3. Deliverable 2. 1.2: Online Staff Survey Findings Management Interviews Hold Management Interviews This task will entail holding thirty (30) minute interviews with department heads to get a management perspective of the need for GIS data and services. Management interviews will gather high level GIS requirements not identified in the GIS Focus Groups or GIS Workshops. Issues to be discussed include: • The most significant spatial data (mapping) needs • The most significant IT challenges facing the City's IT department's ability to support department GIS needs • The adequateness/responsiveness of the GIS team Proposal ©2022 ThirdWave 12100 Wilshire Blvd., Suite 800 Los Angeles CA 90025 310.804 .7565 V 310 .312.9513 F 23 Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022 ThirdWave will hold department head interviews with departments identified by the City. Responses will be documented and provided to department heads for review and editing. Assumptions: 1. City's Project Manager will be responsible for scheduling the interviews per the MS Project Schedule. Deliverable 2.2.1: Management Interviews City 2.2.1 Review & Comment This task will entail the management interviewees reviewing the draft interview notes and providing comments/suggested revisions. Unless otherwise agreed, the review and comments will be provided within 5 business days. Comments not received after 5 business days from transmittal to the City will be deemed to not have any revisions. Deliverable 2.2.1: Comments Task 2.2.2 Incorporate Management Comments This task will entail incorporating the management team's comments to produce the final management interviews summary deliverable. The findings from this deliverable will be referenced and inform the GSP Roadmap in Phase 3. Deliverable 2.2.2: Management Interview Findings Task 2.3 GIS Functional & Requirements Workshops Task 2.3.1 Hold GIS Workshops This task will entail holding GIS requirements workshops, The first will be an enterprise workshop. All City departments who currently use GIS, or think they might want to use GIS, will be invited to attend this workshop. The balance of the workshops will be departmental workshops. 1. High Level Enterprise Workshop: This workshop will consist of two parts : Current GIS Landscape data to be gathered: • Departments • Existing GIS software • Existing GIS Related software • Current Departments using of GIS • Future Department users of GIS • Department GIS Support by IT or Department Staff High Level GIS Data Requirements • Existing GIS software • Existing GIS related software • Spatial Data requirements Proposal ©2022 24 ThirdWave 12100 Wilshire Blvd., Suite 800 Los Angeles CA 90025 310 .804.7565 V 310.312.9513 F uu1.;u~1y1 I Cl lVt::.:IUtJt: IU. U..J I covuu-c/"\r-O-+VL;J-C..JU..J-"f'JJD'::JLV I \J"tvr Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022 Task 2.3.2 City 2.3.2 Task 2.3.3 2. Department GIS Workshops: These workshops will leverage the data collected in the enterprise GIS workshop and do a deeper dive, addressing the following department data: • GIS Software requirements • GIS Data and Databases requirements • GIS Coverage requirements (A georelational data model that stores vector data-containing both the spatial (location) and attribute (descriptive) data for geographic features. Coverages use a set of feature classes to represent geographic features. Each feature class stores a set of points, lines (arcs), polygons, or annotation (text).) • Procedures, Workflow • System Interfaces • End User Training These workshops will employ the challenges, impacts, solutions, and benefits format to the items above. Assumptions: 1. Up to 1 B workshops will be held, lasting approximately 2 -3 hours. 2. The City will schedule two (2) workshops per day Monday through Thursday. 3. The City Project Manager will start scheduling working sessions after the Management Interviews, per the published MS Project Schedule. Deliverable 2.3.1: GIS Workshops Document GIS Workshops This task will entail documenting the data collected in the workshops. The session notes will be provided to the City Project Manager for distribution to participants of each group for review/comments. Deliverable 2.3.2: Draft GIS Workshop Findings Review & Comment This task will entail workshop participants reviewing the draft workshop findings and providing comments/suggested revisions. Unless otherwise agreed, the review and comments will be provided within the turn-around time specified in the final Project Schedule, i.e., 5 business days. Deliverable 2.3.2: Comments Final Department GIS Requirements This task will entail incorporating the City's comments to produce the final GIS requirements deliverable. The findings from this deliverable will be referenced in producing the recommendations made in the GSP and Roadmap in Phase 3. Deliverable 2.3.3: Department GIS Requirements Proposal ©2022 25 ThirdWave 12100 Wilshire Blvd., Suite 800 Los Angeles CA 90025 310 .804.7565 V 310 .312 .9513 F Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022 Task2.4 GIS Governance Task 2.4.1 Hold GIS Governance Workshop This task will entail holding a workshop with the City's leadership team and the CIO in two parts. Part 1 will evaluate the City's current GIS governance process, decision making, related staffing, roles and responsibilities. The second part will identify the future state GIS governance that best meets the City's needs, including governance process, policies, practices, staffing and associated roles and responsibilities. Deliverable 2.4.1: Hold GIS Governance Workshop City 2.4.1 Review & Comment This task will entail the City reviewing the draft deliverable and providing comments and suggested revisions. Comments will be provided within the turn-around time specified in the final Project Schedule, e.g., 5 days. Deliverable 2.4.1: Comments Task 2.4.2 Final GIS Governance Findings This task will entail incorporating the City's comments to produce the final GIS Governance deliverable. The data collected in this deliverable will inform Phase 3, GIS Strategic Plan & Roadmap. Deliverable 2.4.2: GIS Governance Recommendations PHASE 3 GIS STRATEGIC PLAN & ROADMAP Task 3.1 GIS Strategic Plan Task 3.1.1 Draft GIS Findings & Recommendations This task will entail producing a 5-year GIS Strategic Plan. The following provides a typical GIS table of contents; however, the final GSP will be custom tailored to the specific and unique needs of the City as applicable: Executive Summary 1. Introduction and Methodology 1.1 Goals & Objectives 2. Assessment 2.1 Management Interviews 2.2 GIS Staff Focus Group 2.3 Staff Online Survey 2.4 GIS Workshops 3. Recommendations Technology • GIS Infrastructure • GIS Hardware • GIS Software • GIS Spatial Data and Databases • GIS Coverage Proposal ©2022 26 ThirdWave 12100 Wilshire Blvd., Suite 800 Los Angeles CA 90025 310.804.7565 V 310.312.9513 F Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022 Operations • Procedures • Workflow • System Interfaces Management • GIS Resources • Staff Levels • Skill Levels (KSAs) • GIS Governance • Training: • GIS Staff • End User Training Assumptions: 1. Specific software and software cost data will come from the conversations the City is currently having with Esri. 2. This draft deliverable will be transmitted in MS Word for the City's review and comments using Track Changes. Deliverable 3. 1. 1: Draft GIS Strategic Plan City 3.1.1 Review & Comment This task will entail the City reviewing the draft deliverable and providing comments and suggested revisions. Unless otherwise agreed, the review and comments will be provided within the turn-around time specified in the final Project Schedule, 1 0 business days. Deliverable 3. 1.1: Comments Task 3.1.2 Final GIS Strategic Plan This task will entail incorporating the City's comments to produce the final GSP report. GIS initiatives identified in this deliverable will form the basis for developing the final GSP Roadmap. Deliverable 3.1.2: GIS Strategic Plan Task 3.2 GSP Initiative Prioritization Task 3.2.1 GSP Initiative Prioritization The task will entail running the GSP initiatives identified in previous task through a prioritization model, which includes a range of weighted performance parameters aligned with the City's business strategy, business objectives, and tangible internal/public benefits. This is an iterative process: ThirdWave will do the first cut and do the second cut with the City's Project Manager via an online Zoom working session . Typical prioritization criteria used by ThirdWave includes the following, although these can be modified if the City desires: Prioritization Criteria 1. Times identified in the GSP project (workshops, survey, focus groups and management interviews) 2. Improved Customer Services Proposal ©2022 27 ThirdWave 12100 Wilshire Blvd., Suite 800 Los Angeles CA 90025 310 .804 .7565 V 310.312 .9513 F uut,;uu1y1 I Cl IVt:IU~t:: IU. u.:, ( C.O\.,UU-Cl""'\ro-+.:>L;J-C;JU.:>·"t.:>J0::1LV I \.,"tVr Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022 Task 3.3 Task 3.3.1 City 3.3.1 Task 3.3.2 ©2022 3. Cost Savings/Cost Avoidance 4. Business Process Improvement 5. Potential Revenue Generation Deliverable 3.2. 1: GSP Initiative Prioritization GSP Implementation Roadmap Draft GSP Implementation Roadmap This task will entail articulating the overall business and technology implementation roadmap that is technologically strategic, financially responsible, and sustainable. The document will contain a 5-year plan for implementing a prioritized list of GIS initiatives, including the acquisition and implementation of strategic business technologies and/or professional services. The GSP Implementation Roadmap will address the following: • Prioritized GIS Initiatives • GSP 5-Year Budget Estimate by year (total cost of ownerships of one-time professional services costs, one-time systems costs, one-time software costs and ongoing software maintenance costs) • GSP Implementation Timeline • GSP Benefits The Draft GSP Implementation Roadmap will be provided to the City for review and comments. Assumptions: 1. ThirdWave will work with the City to identify quantity assumptions 2. Specific software and software cost data will come from the conversations the City is currently having with Esri. 3. This task will produce high level rough order of magnitude budget estimates, not price quotes. 4. Cost data will be gathered from the conversations currently being held between the City and Esri. Deliverable 3.3. 1: Draft GSP Implementation Roadmap Review & Comment This task will entail the City reviewing the draft deliverable and providing comments and suggested revisions. Unless otherwise agreed, the review and comments will be provided within the turn-around time specified in the final Project Schedule, e.g., 10 business days. Deliverable 3.3. 1: Comments GSP Implementation Roadmap This task will entail incorporating City comments to produce the final enterprise GSP Roadmap deliverable. Deliverable 3.3.2: GSP Implementation Roadmap Proposal ThirdWave 12100 Wilshire Blvd ., Suite 800 Los Angeles CA 90025 310 .804 .7565 V 310.312 .9513 F 28 Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12 , 2022 Task 3.4 Executive Presentation Task 3.4.1 Produce GSP Executive Presentation This task will entail producing an executive level presentation of the GSP Roadmap for the City's leadership team. This presentation will be provided to the City's project team and department heads for review, comments and revisions. Deliverable 3.4.1: GSP Executive Presentation Task 3.4.2 Present GSP Executive Presentation This task will entail providing an onsite presentation to City executives/elected officials. Deliverable 3.4.2: Present GSP Executive Presentation 2.3 Project Schedule ThirdWave will use formal MS Project Schedule best practices to manage the City's ITSP project. The preliminary MS Project Schedule, Figure 2.3.1 on the next page, reflects an overall completion timeline of 4-months. Wherever possible, tasks have been planned in parallel to compress the project schedule in an effort to shorten the project duration as much as possible. The following MS Project Schedule indicates City tasks, e.g., the review and comment of deliverables , denoted with the prefix "City." The time allotted for the turnaround of draft deliverables is shown in red on the Project Schedule, typically 5 to 1 O working days, unless otherwise mutually agreed to. The MS Project Schedule will be used as a point of reference against which the progress of the project will be tracked and managed. The MS Project Schedule will be reviewed, revised and finalized in contracts negotiation, and will be adjusted in collaboration with the City's Project Manager, when a notice to proceed is provided by the City. /lj;, I p~ ~ I Proposal ©2022 29 ThirdWave 12100 Wilshire Blvd., Suite 800 Los Angeles CA 90025 310.804.7565 V 310.312.9513 F UUl,;UVIYI I Cl IV~IU!,J~ IU. u.:,1 covuu-oM.rO""'t.JL;.J-D;.JU.:>-+.:>.:>C'::1£.,.) I V'tVr Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno 10 I WBS !Task u am;, I Duration I Sta rt I Finis:h Figure 2.3.1: /TSP Preliminary Project Schedule ~ io 11 12 13 ---,,,- 15 30 31 32 -33 34 I ..'""'' -,m1~!1:m ~11t•~m11 .r! ~~■ 1•JmlU!cil•a:m..flfl~~ Deliverable 0.1: Project Kick-Off Meeting 111111 ~) n n<>,,., T11 .. r:..117 t??' T11<> ,;117 1?? 1 5t17 l 'l-1~li't91iii;i'1 1~li; . 611 ~■1'11:!Iil-l!!l!f~ ., . Deliverable 0.3 .1: MSR No . 1 0_days Wed 6/1/22! Wed 6/1/221 Deliverable 0.3 .2 : MSR No. 2 0 days Fri 7/1/22 Fri 7/1/22 Deliverable 0 .3.3: MSR No . 3 0 days Mon 8/1/22 Mon 8/1/22 Deliverable 0.3.4: MSR No . 4 0 days Thu 9/1/22 Thu 9/1/22 Deliverable 0.3: Monthly Status Reports 0 days Wed 9/14/22' Wed 9/14/22 I 18 da s Tue 5/17/22 iit!lttPtfi1 - t$fl9'"" Deliverable 1.2: App. Portfolio~ Systems Inventory 0days Mon 5/231221 Mon 5/23/22! Fill Out IT Inventory Spreadsheet 10 days Tue 5/24/22'. Mon 6/6/22 Deliverable 1.2: App. Portfolio & Systems Inventory 0 days Mon 6/6/22: Mon 6/6/221 I ~...~ ent 18 da s1 Tue 5/17/22 Task 1.3.t Develop &Provide IT Staff Skills Survey 5days Tue 5/17/22 Mon 5/23/22 1 7 -Deliverable 1.3.1: Online IT Skills Survey 0 days Mon 5/23/22' Mon 5/23/22 City 1.3.1 P<:>st &Fill Ou_t Survey 10 days Tue 5/24/22 : Mon 6/6/22 Deliverable 1.3.1: IT Staff Fill Out Survey 0 days Mon -Bt6tii Mon 6i6l22 Task 1.3.2: Compile IT Skills Survey 3days Tue 617122: Thu 6/9/22 Deliverable 1 .3 .2 : Online IT Staff Skills Findings 0 days Thu 6/9/22'. Thu 6/9/221 I • ~ ·r:m 3 7 38 Task 1.4.1 Hold IT Focus Groups 2days Tue 5/24/22 Wed 5/25/22 -3g Deliverable 1 .4.1: Hold IT Focus Groups 0 days Wed 5/25/22 Wed 5/25/22 ~ City 1.4.1 Review &Comment 5days Thu 5/26/22 Wed 6/1/22 41 Deliverable 1.4.1: Comments 0 days Wed 6/1/22 Wed 6/1/22 42 Task 1.4.2 IT Focus Group Findings 2days Thu 6/2/22 Fri 6/3/22 43 Deliverable 1 .4.2: IT Focus Group Findings 0 days Fri 6/3/22 Fri 6/3/22 LI -'ll!W'-'-= =W11_:ac,~..c1-,.,'-" ■ :t! 1... tJ ~ I .1: Website ADA Compliance Assess. 0days Wed 6/1/22 Wed 6/1/22 j -+-- .c r1~1oU'" IIA~n l;.l'l'll'l'1 : c,.; ,;.n71'l'>I .--r --- ••• uuvu.:,1y1 I Cl IVt:IUfJt: IU . U.J / covuu-o/"\rO-+.J"-;.)-C'-1U.J-+.J.JC:,£.) I Va+.:>r Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno Dur.al.ion Fin5hID WBS T4lik N•me Staa May !! Review & Comment Deliverable 2.2.1: Comments Incorporate Management Comments Deliverable 2.2.2: .Management Reqs. Findings Hold Rapid Workflow Workshops Deliverable 2.3.1: Rapid Wor1<flow Workshops Doc. As-ls Rapid Work-flow Process Models Deliverable 2 .3 .2: Draft Rapid Workflow Maps Review & Comment Deliverable 2.3.2: Comments Final Business Process Req ui rements Deli ve rab le 2.3.3: Bu sin ess Proces s Gap AnaiysTs Hold IT Governance Workshop Deliverable 2 .5.1 : Hold IT Governance Workshop Review & Commenf .. . ---- Deliverable 2.5.1: Comments Final IT Governance Findings Deliverable 2 .5 .2 : IT Governance Recommendations Deliv erable 3.1.1: Draft IT Stra te gic Pla n Review & Comment Deliverable 3: i .1: Comments -~fr1_al IT ~trate gicflan ---·----Deliverable 3.1.2: IT Strategic Plan - ,, I G Task 3. , ITSP Im lementation Roadma •• Task 2.4.1 Carry Out Regional Assessment Opportunties Deliverable 2 .4 .1 : Regional Collab. Strategy ~inding_~ Task 3.1.1 Draft ITSP Findings & Recommen datio11s Tue 7/19/221 Wed 9/14/22 1 M 06 67 -ea- 72 73 ' 6 ~ 17 78 7?i so .-, 90 5 days Odays 4days O days 20 days: Thu 6/9/22 Wed 7/6/22! Odays : We d 7/6/22 W ed 7/6/22 20 days Fri 6/10/22 Thu 7/7/22 Odays ' Th u 7nt22 Thu 7/7/2 2 25 days Mon 6/13/22 Fri 7/15/22 0 <fays Fri 7/15/22 Fri 7/15/22 25 days Mon 6/20 /22 Fri 7/22/221 b days ! Fri 7/22/22 Fri 7/22/22 .,, 5 days Thu 7/7/22 Wed 7/1 3/22 0 days ! Wed 7 /13/221 Wed 7/1 3/22 . 1--- 2 days i Thu 7/7/22 Fri 7/81221 Odays Fri 7/8/22 Fri 7/8/22 5 days Mon 7/11/22 Fri 7/15/22 O days ; Fri 7/15/22 Fri 7/15/22 2 days ! Mon 7/18/22 Tue 7/19/22 0 days , Tue 7/19/22 Tue 7/19/22 10 day~ Tue 7 /19 /22 ! Mon 8/1/22 0 da ys ! Mon 8/1i2i Mon 8/1/22 10 days Tue 8/2/22 Mon 8/15/22 _ 0 days : Mon 8/1 5/2 21 Mon 8/1 5/22 5 days. Tue 8/16 /22 Mon8/22/22 0 days Mo n 8/22/2 2 Mon 8/22/22 City 2.2.1 Task 2.2.2 Task 2.3.1 Task 2.3.2 City 2.3.2 Task 2.3.3 Task 2.5.1 91 02 -Q3 94 101 102-,- ,m 1D'I 105 114 "" 110 117 Caty 2.5.1' · Task 2.5.2 City 3.1.1 ! Task 3.1.t Task 3.3.1: City 3.3.1 Prioritization Draft ITSP Implementation Roadmap Deliverable 3 .3.1: Draft ITSP Roadmap Review & Comment Deliverable 3 .3 .1: Comments ~ 5 days 0 days : 25 da s\ 10 days 0 days ' 10 days 0 davs Mon 8/1/22 Fri 8/5/22 Fri 8/5/22 Fri 8/5/22 _ Mon 8/1/221 Fri 9/212 Mon 8/1 /22 Fri 8/12 /22 Fri 8/12/22 Fri 8/1 2/22 Mon 8/15/22 Fri 8/26/22 Fri 8/26/22 Fri 8/2 6/22 I uuvuu1y1 I Cl IVt:IUfJt: IU. U.J I CO\.,UU-ol""\rO-+J~v-o'"'U.J-+.JJO::J.&..J I \.,'+.Jr Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno W8S Task Name IDFigure 2.3.2: I GIS Preliminary Project Schedule Task 1 .2.1. Hold G IS Staff Focus Groups Deliverable 1.3.1: GIS Focus Groups City 1.2 .1 Review & Comments Deliverable 1.3.1: Comments Task 1.2.2! GIS Staff Focus Group Findings Deliverable 1.3.2: GIS Staff Focus Group Findings 21 Task2.1.1 Develop Online GIS Survey Deliverable 2.1.1: Online Staff Survey City 2.1.1 Post & Fill Out Survey 31 Deliverable 2.1.1: Staff Fill Out Survey ] 32 Task 2.1.2 Compile Staff Survey Data Deliverable 2.1.2: Online Staff Survey Findings •m~,1,)■ @hJ:M411H 11 W@Mitlt=Vt!E Task 2.2.1' Hold Management Interviews I Deliverable 2.2.1: Management Interviews ;1 City 2.2.1 Review & Comment Deliverable 2.2.1 : Comments Duration I 2 days, 0 days1 5 days! 0 days: 2 days: 0 days! 5 days' 0 days, 10 days1 0 days 3days 0 days l 5 days 0 days1 5 days; O days Starf May ~- j.!illi []]]]] - is . - Tue 5/17/22 Wed 5/18/22 1:Thu 5/19/22 Wed 5/25/22 Thu 5/26/22 Fri 5/27/22 Fri 5/27 /221 Thu 6/2/22 Fri 6/3/22 Thu 6/16/22 Fri 6/17/22 Tue 6/21/22 Thu 6/2/22 Thu 6/2/22 Wed 6/8/22 Thu 6/9/22 Wed 6/1 5/22 UUVU YIYII c11vt:1uµt: IU . U.JI CDVUU-Ol"\r0-+.JLV-D;JUJ-+.J.JC~£.l I V'+.Jr Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno T ""·'·· 15 days 0 days 1_3 days 0 days: 9 days1 2 days 0 days 5 days 0 days 2 days 0 days· I 41 daysl 10 days Odays 10 days 0 days 5 days 0 days 10 days 0 days 10 days 0 days 5 days Odays Start I ~yM Mon 6/27/22 Fri 7/1 5/22 Mon 7/4/22 Wed 7/20/22 Wed 7/6/22 Wed 7/6/22 Thu 7/7/22 Fri 7/8/22 Thu 7/14/22 Fri 7/15/22 Mon 7/18/22 Wed 7/20/22 Wed 7/20/22, Tue 8/2/22 Wed 8/3/22 Tue 8/16/22 Wed 8/17/22 Tue 8/23/22 Tue 8/2/22 Mon 8/15/22 Tue 8/16/22 Mon 8/29/22 Tue 8/30/22 Mon 9/5/22 "I r·---· 5[) s,- City 2.3.2 ;;, Task 2.3.3 5~ Task 2.4.1 City 2.4.1 62-~ li3 Task 2.4.2 64 65 Review & Comment Deliverable 2 .3 .2 : Comments Final Department GIS Requirements _ Deliverable 2.3.3: Department GIS Requirements rnance Hold GIS Governance Workshop Deliverable 2.4 .1: Hold GIS Governance Workshop Review & Comment Deliverable 2.4.1: Comments Final GIS Governance Findings Deliverable 2.5.2 : IT Governance Recommendations PHASE 31 GIS STRATEGIC PLAN & ROADMAP Task 3 .1 .1 C ity 3 .1.1 T ask 3 .1 .2 Task 3.3.1 sq 8 6 l City 3.3.1 -97-i Task 3.3.2 -=-1 Draft GIS Findings & Recommendations Deliverable 3 .1 .1: Draft GIS Strategic Plan Review & Comment Deliverable 3 .1.1: Comments Final GIS Strategic Plan Deliverable 3.1 .2: GIS Strategic Plan Draft GSP Roadmap Deliverable 3.3.1: Draft GSP lmpl. Roadmap Review & Comment Deliverable 3 .3.1: Comments GSP Implementation Roadmap Deliverable 3 .3 .2: GSP Implementation Roadmap Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022 3.1 Fixed Fee Cost Proposal This cost estimate is based on the City's organizational structure and the IT department's make up. As such, this project estimate is open for further discussion, clarification, and adjustment during contract negotiations, should it be necessary. Upon mutual agreement on the final Scope of Work and deliverables, professional services will be provided on a fixed-fee, deliverable-based, Professional Services Agreement. The following provides a summary of costs for the IT Strategic Plan and GIS Strategic Plan, 3.2 IT Strategic Plan Costs Figure 3.2.1: IT Strategic Plan Cost Summary Phase O Project Management 12,760 Phase 1 Discovery 11,888 Phase 2 Assessment 46,646 Phase 3 IT Strategic Plan 27,852 Total Cost $99,146 Proposal © 2022 34 ThirdWave 12100 Wilshire Blvd. Suite 800 Los Angeles CA 90025 310.804.7565 V 310.312.9513 F Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno . May 12, 2022 3.2.1 IT Strategic Plan Detailed Payment Schedule The following figure provides a cost proposal including a detailed breakdown of project costs, deliverable and payment schedule. Figure 3.2.1.1: Detailed Payment Schedule Phase Description Subtask Task Phase TASK O PROJECT MANAGEMENT 12,760 Task 0.1 Project Kick-off Meeting ............................................................................ 1, 730 Deliverable 0.1: Project Kick-Off Meeting Task 0.2 Ongoing Coordination ................................................................................ 9,440 Deliverable 0.2: Project Coordination Task 0.3 Monthly Status Reports ............................................................................. 1,590 Deliverable 0.3: Monthly Status Reports TASK 1 DISCOVERY 11,888 Task 1.1 Review Existing Documentation ............................................................... 1,808 Deliverable 1.1: Review Existing IT Documents Task 1.2 IT Systems Inventory .................................................................................... 854 Deliverable 1.2: Application Portfolio & Systems Inventory Task 1.3 Task 1.3.1 Task 1.3.2 IT Skills Assessment. ................................................................................. 3,098 Develop & Provide IT Staff Skills Survey ........................................... 1,708 Deliverable 1.3.1: Online IT Skills Survey Compile IT Skills Survey ................................................................... 1,390 Deliverable 1.3.2: Online IT Staff Skills Findings Task 1.4 Task 1.4.1 Task 1.4.2 IT Focus Groups ......................................................................................... 2,712 Hold IT Focus Groups .............................................................. 1,540 Deliverable 1.4.1: Hold IT Focus Groups IT Focus Group Findings .......................................................... 1,172 Deliverable 1.4.2: IT Focus Group Findings Task 1.5 Task 1.5.1 Website ADA Compliance Review ............................................................ 3,416 Website Review ........................................................................ 3,416 Deliverable 1.5.1 : Website ADA Compliance Assessment Findings TASK 2 ASSESSMENT 46,646 Task 2.1 Task 2.1.1 Task 2.1.2 Online Staff Survey .................................................................................... 4,388 Develop & Provide Online Staff Survey ................................... .. ........ 1,390 Deliverable 2.1.1 : Online Staff Survey Compile Staff Survey Data ................................................................. 2,998 Deliverable 2.1.2: Online Staff Survey Findings Proposal ©2022 35 ThirdWave 12100 Wilshire Blvd. Suite 800 Los Angeles CA 90025 310.804.7565 V 310.312.9513 F Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022 Task 2.2 Task 2.2.1 Task 2.2.2 Task2.3 Task 2 .3.1 Task 2.3.2 Task 2.3.3 Task 2.4 Task 2.4.1 Task 2.5 Task 2.5.1 Task 2.5.2 TASK 3 Task 3.1 Task 3.1.1 Task 3.1.2 Task 3.2 Task 3.2.1 Task 3.3 Task 3.3.1 Task 3.3.2 Task 3.4 Task 3.4.1 Task 3.4.2 Management Interviews ............................................................................. 5,424 Hold Management lnterviews ............................................................ .4,034 Deliverable 2.2.1: Management Interviews Incorporate Management Comments ................................................. 1,390 Deliverable 2.2.2: Management Requirements Findings Business Process/Technology Requirements ...................................... 31,076 Hold Rapid Workflow® Workshops ................................................... 14,796 Deliverable 2.3.1: Rapid Workflow® Workshops Document As-ls Rapid Workflow® Process Models ......................... 12,428 Deliverable 2.3.2: Draft Rapid Workflow® Process Models Final Business Process Requirements .............................................. 3,852 Deliverable 2.3.3: Business Process Gap Analysis Regional Partnership Assessment ........................................................... 2,612 Carry Out Regional Assessment Opportunities ................................. 2,612 Deliverable 2.4.1: Regional Partnerships Collaborative Strategy Findings IT Governance ............................................................................................3, 146 Hold IT Governance Workshop .......................................................... 2,292 Deliverable 2.5.1: Hold IT Governance Workshop Final IT Governance Findings ............................................................... 854 Deliverable 2.5.2: IT Governance Recommendations IT STRATEGIC PLAN 27,852 IT Strategic Plan ....................................................................................... 12,592 Draft ITSP Findings & Recommendations ......................................... 9,176 Deliverable 3.1.1: Draft IT Strategic Plan Final IT Strategic Plan ....................................................................... 3,416 Deliverable 3.1.2: IT Strategic Plan ITSP Initiatives Prioritization ..................................................................... 1,808 ITSP Initiative Prioritization ................................................................ 1,808 Deliverable 3.2.1: ITSP Initiative Prioritization ITSP Implementation Roadmap ................................................................ 9,276 Draft ITSP Implementation Roadmap ................................................ 7,568 Deliverable 3.3.1: Draft ITSP Implementation Roadmap ITSP Implementation Roadmap ......................................................... 1,708 Deliverable 3.3.2: ITSP Implementation Roadmap Executive Presentation .............................................................................. 4,176 Produce ITSP Executive Presentation ............................................... 2,584 Deliverable 3.4.1: ITSP Executive Presentation Present ITSP Executive Presentation ................................................ 1,592 Deliverable 3.4.2: Present ITSP Executive Presentation TOTAL 99,146 Proposal ©2022 36 ThirdWave 12100 Wilshire Blvd. Suite 800 Los Angeles CA 90025 310.804.7565 V 310.312.9513 F Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022 3.3 GIS Strategic Plan Costs The following provides a summary of costs . Figure 3.3.1: GIS Strategic Plan Cost Summary Phase 0 Phase 1 Phase 2 Phase 3 Project Management Discovery Assessment GIS Strategic Plan & Roadmap 3,210 2,176 19,048 18,352 Total Cost $42,786 3.3.1 Detailed Payment Schedule The following figure provides a cost proposal including a detailed breakdown of project costs, deliverable and payment schedule. Figure 3.3.1.1: Detailed Payment Schedule Phase Descri tion Subtask Task Phase TASK0 PROJECT MANAGEMENT 3,210 Task 0.1 Task 0.2 Project Kick-off Meeting ......................................................... ............................ 650 Deliverable 0.1: Project Kick-Off Meeting Ongoing Coordination ......................................... ....... ..................................... 2,560 Deliverable 0.2: Project Coordination TASK1 DISCOVERY 2,176 Task 1.1 Review GIS Documentation ............................................................................ 268 Deliverable 1.1: Review Existing Documents Task 1.2 Task 1.2.1 Task 1.2.2 GIS Staff Focus Groups ................................................................................ 1,908 Hold GIS Staff Focus Groups ............................................................. 1,640 Deliverable 1.2.1: GIS Focus Groups GIS Staff Focus Group Findings ...................................................... ... .. 268 Deliverable 1.2.2: GIS Staff Focus Group Findings TASK 2 ASSESSMENT 19,048 Task 2.1 Task 2.1 .1 Task 2.1.2 GIS Online Staff Survey ................................................................................ 2,294 Develop Online GIS Survey ........................................................... ... 1,222 Deliverable 2.1 .1: Online Staff Survey Compile Staff Survey Data .. ................ ............................................... 1,072 Deliverable 2.1.2: Online Staff Survey Findings Proposal ©2022 37 ThirdWave 12100 Wilshire Blvd. Suite 800 Los Angeles CA 90025 310.804.7565 V 310 .312 .9513 F Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022 Task 2.2 Task 2.2.1 Task 2 .2.2 Task 2.3 Task 2.3.1 Task 2 .3.2 Task 2.3.3 Task 2.4 Task 2.4.1 Task 2.4.2 TASK 3 Task 3.1 Task 3.1.1 Task 3.1.2 Task 3.2 Task 3.2.1 Task 3.3 Task 3.3.1 Task 3.3.2 Task 3.4 Task 3.4.1 Task 3.4.2 Management lnterviews ................................................................................ 2,460 Hold Management lnterviews ............................................................. 1 ,924 Deliverable 2.2.1: Management Interviews Incorporate Management Comments .................................................... 536 Deliverable 2.2.2: Management Interview Findings GIS Functional & Technical Requirements Workshops .......................... 12,788 Hold GIS Workshops .......................................................................... 6,892 Deliverable 2.3.1: GIS Workshops Document GIS Workshops ................................................................. 4,824 Deliverable 2.3.2 : Draft GIS Workshop Findings Final Department GIS Requirements 1,072 Deliverable 2.3.3: Department GIS Requirements GIS Governance ............................................................................................ 1,506 Hold GIS Governance Workshop ....................................................... 1,372 Deliverable 2.4.1: Hold GIS Governance Workshop Final GIS Governance Findings ............................................................ 134 Deliverable 2.4.2: IT Governance Recommendations GIS STRATEGIC PLAN & ROADMAP 18,352 GIS Strategic Plan ......................................................................................... 8,468 Draft GIS Findings & Recommendations ........................................... 6,560 Deliverable 3.1 .1: Draft GIS Strategic Plan Final GIS Strategic Plan .................................................................... 1,908 Deliverable 3.1.2: GIS Strategic Plan GSP Initiative Prioritization .......................................................................... 1,372 GSP Initiative Prioritization ................................................................. 1 ,372 Deliverable 3.2.1: GSP Initiative Prioritization GIS Implementation Roadmap ..................................................................... 5,724 Draft GSP Roadmap .......................................................................... 5 , 188 Deliverable 3.3.1: Draft GSP Implementation Roadmap GSP Implementation Roadmap ........................................................... 536 Deliverable 3.3.2: GSP Implementation Roadmap Executive Presentation ................................................................................. 2,788 Produce GSP Executive Presentation ............................................... 1,592 Deliverable 3.4.1: GSP Executive Presentation Provide GSP Executive Presentation ................................................. 1,196 Deliverable 3.4.2 : Present GSP Executive Presentation $42,786 Proposal ©2022 38 ThirdWave 12100 Wilshire Blvd. Suite 800 Los Angeles CA 90025 310.804.7565 V 310 .312.9513 F Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022 4.1 Company Overview ThirdWave is a privately held California Corporation established in 1987, headquartered in Los Angeles (www.ThirdWaveCorp.com). ThirdWave has always been, and continues to be, a profitable and debt-free company. In the past, we have had offices in Los Angeles, San Jose, Las Vegas, and Tampa. The Los Angeles office has been our headquarters for 34 years. The principals of the firm are Roy Hernandez, President and Sergio Hernandez, Executive Vice President. ThirdWave Corporation is a full-service Management Advisory/Systems Integration firm providing a broad range of professional and technical services. Our mission is to address a need with expertise, optimize the effective use of computer tools, and work with end users to ensure success. We offer a breadth and depth of expertise in several core competencies, and lessons learned from working with approximately 300 government agencies. ThirdWave's Los Angeles Office Our firm's extraordinary track record of accomplishment is attributed to our passionate commitment to the success of our clients, professional integrity, and technical excellence. Consequently, we have received numerous clients, national, and international industry recognition awards. Working in S.W.A.T-team fashion, our staff members have established a track record for achieving extraordinary results in record time. Our company motto is as pragmatic as our philosophy: "No excuses,just results!" The figure on the following page provides a list of the professional services we provide. Proposal ©2022 39 ThirdWave 12100 Wilshire Blvd. Suite 800 Los Angeles CA 90025 310.804.7565 V 310.312.9513 F UUl,,;U..::>1y1 I c:11vt:1uµe IU. U..J I i::ovuu-cl'"\rO"""'t..JL:..J-□ .JU..J-"t..J..JO~L:...J I \J"+Vr Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022 Figure 4. 1.1: ThirdWave Areas of Expertise and Core Competencies Rapid Workflow® • Business Process Improvement • Rapid Workflow® Mentoring • Rapid Workflow® Certification Training • Rapid Workflow® Licensing Procurement Services • Requirements Definition • Functional & Technical Specs • RFP Development • Solicitation Process Facilitation • Contract Negotiation Web/e-Government Services • E-Government Strateg ic Plans • Web Service Delivery Apps • E-commerce Applications • Website/ASP Development Business/ IT Strategic Plans • Enterprise IT Strategic Plans • IT Strategic Plan Roadmaps • Cost/Benefit Analysis • Project Portfolio Management • IT Governance Best Practices Project Management Office • Project Specification & Planning • Resource Allocation Planning • PMBOK Project Management • Vendor Management • Contract Administration Development Services • Software/DB Development • Languages : AJAX, VB, .NET, C#, C++, Java , J2EE , VB , SQL • DB : Oracle , SQL Server, Access, MySQL, DB2 Enterprise Resource Planning • Legacy ERP Assessments • ERP Process Mapping • ERP Requirements Definition • ERP RFP, Evaluation, Selection • ERP Project Implementations Enterprise Content Management • Award Winning ECMS Strategic Planning & Deployment • ECMS Application Development • Automated Workflow , e-Forms, e-Signatures , App . Integration GIS Services • GIS Consulting • GIS Strategic Planning • Web-enabled GIS Apps • GIS Integration • GIS Staff Outsourcing ThirdWave has carried out IT projects for transportation, city, county, state and federal clients in 27 states of the U.S., as illustrated in the figure below. Figure 4. 1.2: ThirdWave's Project National Presence ~QXTlll:>.u.'(tl'A ©2022 Mts.s.lSSU'l"I (';t-:IIR(OI,\ -'L.\l'\\.WA Proposal 40 ThirdWave 12100 Wilshire Blvd. Suite 800 Los Angeles CA 90025 310 .804.7565 V 310.312.9513 F UU\.iU.::>1yr I Cl I Vt::IUJ.Jt' I U. UV I c.cvuu-□Mr O-+V£.J-C'-'UV-"'tJJC~.LJ I \.,"'tJr Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12 , 2022 ThirdWave has carried out more than 300 successful IT projects in various professional consulting and systems integration areas. Approximately two thirds have been IT Strategic Plans . IT Strategic Planning ThirdWave is one of the premier IT Strategic Planning firms in the US. We are a recognized innovator and long-standing thought leader. The following provides a few facts related to our relevant work experience: • 15% of all cities in California have selected ThirdWave for their IT Strategic Plans • 34 years of government ITSP experience • ITSPs carried out in 27 states, as well as Canada • 168 ITSPs for city, county, state, and federal agencies • 166 ITSPs approved, funded and implemented, a 98.8% success rate: unmatched by any firm of any size in the US. • 7 of the 1 O largest cities in California (underlined) have retained ThirdWave for their ITSPs 1. Los Angeles (3,985,516) 6. Sacramento (531,285) 2. San Diego (1,429,653) 7. Long Beach (452,917) 3. San Jose (1,003,120) 8. Oakland (444,956) 4. San Francisco (884,108) 9. Bakersfield (391,438) 5. Fresno (539,862) 10. Anaheim (349,366) The figure on the following page, Partial List of Government /TSP Projects, illustrates eighty-one (81) out of 167 government IT Strategic Plans ThirdWave has carried out over 34 years. Proposal © 2022 41 ThirdWave 12100 Wilshire Blvd. Suite 800 Los Angeles CA 90025 310.804.7565 V 310.312.9513 F • • • • • • • • • • • • • •• ----------- • • • • • • -----• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • ••• • •• • ••• • • • • • • • • • • • • • • • • • • • • • • • • • • -----• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • ••••• • • • • • • • • • • • •• • •• • •• • • • ••• ••• • •• • • • • • ••• • •• ••• • •• • •• • • • • •• • • • • •• • • • • • • • • • • • • • • ••• • • • • • • • • • •••• • •• P!JlS!O J81BM X!18H !;;: AlJ!OLHnv' ABM46!H 'a6p!J8 a1e0 uap100 I::ii! 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I I"" on ,.. 1.., 1N UUliU~1y11 C.IIVt::IUJJt: IU. uv, CD\.,UU-Dl"'\rO-+J.L~-DVUV-+VJD.::,L.v l\..,""tJr Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022 4.2 Only Patented Government Strategic Planning Methodology ThirdWave's President/CEO is the inventor of the only patented government strategic planning methodology in the US/world: Rapid Workflow Process Modeling®. Rapid Workflow® is a structured methodology to identify business process, procedural, operational, and Information Technology improvement opportunities . The Patent is shown below. Figure 4.2.1: Rapid Workflow Process Modeling®: Patent Registration No. 2,873,704, US Patent and Trademark Office CERTIFICATE OF REGISTRATION PRINCIPAL REGISTER nre Mort sh1111-11 in thi.J rutifu::t1te has bt!en rrgisracd in the Unilcd Stmu Pat61/ and Tradem11rt Offir:t 10 rhe Nlmed rrgirlrllnl TTre rrcords of the Unittd Swtes Paten/ wrd Trodemari. Office show lhuJ an appliailion for rCRUlralion ofthe Marie shaw11 in llii.s C"~war filed in the Office: 1h01 tht Olf'PHclt/on 11w uamintd ond derennined ra be in ClJmpliancc u-i1/1 therrqui=enis a/the l1rwOJ1dwith 1hcregulationsp~ by/he Di"ctorofthc United Srate:s Putt11t QM Trademark OjfiCI!; and tlr.ar the Appliwn is mrifled to regiJlrotion ofrhe Mart rmd(!f' 1he JrodenuutAct of 1946, as Amendm. A cop),' of1he Mt1rl. tJJld pe,Wu!nl dJJta from the llppliruric»1 ore pan of thiscertificure. To IIV'Oid CtNCELUT/ON of du ,qu:trl!ti,n, tht vwner of tl,e ~n RWJI subw,it a dtc/4tv/k,n r,f confuUUII ust r,r txDI.WJU! non-me ~duftft}I andsiaA)'!4'1"afturhe,rgi.madtM ML (SeenD:t~jar11101T illfomtotiotJ..) Asswning sud a d«lttmlian is properly jittd. ,he ngisrrolion ~i ll rmai,, in farccjorrtlf (/0) )'tlln, UJ1tw1enniMttdbyan Mitrof1hcCammiJ:si~ for TradrMDrlc:s or a [Niemi co/ITT. /Set 11ert page joT infon,tari-011 on moinrenancr rr:.qui",nrnli for .r1.1Cre.ui1-e Im -rear periods.) lnL Os.: 9 and 41 Prior U •. Os.: 21, 23, 26, 36, 38, JOO, IOI >.od 107 Rog. No. 2,373,704 Uni led S1a1es Pateot and Trademark Office -•~ 11. JOO< TRADEMARK SERVICE MARK PRINCIPAL REGISTER RAPID WORKFLOW PROCESS MODELING THIRDWI\VE CORPORATION (CALIFORNIA CORPORATION) 11400 W~OL'tMPIC 8OULEVARI.) SUITE650 I.OS ANGEL.ES, CA 90064 FOR: DOWNLOADABLE ELECTRONIC VIDEO RECORDINGS OF AUDIO ANO VISUAL PRESEN• TATIONS ON BUSINESS MANAGC:MENT AND IM­ PROVING THE SERVICE PROVIDED DY A BUSINESS TO ITS CUSTOMERS, IN CLASS 'l (US CLS. :!I . 2J, 26. J6 ,\ND JIil FIRST USE 11-21,19116: IN COMMERCE 11-2l,l9R6 FOR EDUCATIONAL SERVICES. NAMEI.Y, OONDUCrlNG CLASSES.SEMINARS, CONFE.Jll::N- CES AND WORKSHOPS IN THE FIELD OF 8US1- NESS MANAGEMENT AND rMrROVING TH~ SERVICE PROVIDED BY A DUSINl;SS TO m; CUSTOMERS, IN Cl.ASS 41 (US G.S 100, IOI ANO I07) FIRST USE 11-21-19'&6; JN COMMERCE 11·21 -1986 NO CL.AIM JS MADE TO THE EXCLUSIVE RIGHT TO USE "WORKFLOW rR.OCESS MODEL­ ING~. APART FROM TI-IE MARK AS SHOWN, SER. NO 76-S07.4TI, FILED ;.Jl-?OOl CIJRJSTOPHER ADKINS. EXM•IININO ATTOR­ NEY The figure on the following page illustrates examples of ThirdWave thought leadership and innovations in the IT space. Proposal ©2022 43 ThirdWave 12100 Wilshire Blvd., Suite 800 Los Angeles CA 90025 310 .804.7565 V 310.806.9304 F UUl,;U..:>1y1 I C.I IVt:IUJ)t: IL.I . UJ I C.D\.,UU-Dl""\rO""'tJL.J-D'-"UJ-"'tJJD'::JLJ I \,.,'+Jr Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022 Figure 4.2.2: ThirdWave's Thought Leadership Qualifications Unigue Qualifications Experience & Expertise -I Professional Thought Leadership & Methodology1 There is only one firm in the US with a rigorous and patented requirement gathering/strategic planning methodology specifically designed for government: ThirdWave Corp. (The Six Sigma patent is for product design and Lean is for manufacturing processes.) 168 0 Experts in Government IT Strategic Plans & Roadmaps With 168 successful IT Strategic Plans carried out, we are one of the premier IT Strategic Planning experts in the US. We are specialists in developing custom-tailored IT roadmaps for local, county, state and federal agencies, e.g., 70 cities in California: Los Angeles, San Francisco, Palo Alto, Sacramento, San Jose and every City in Silicon Valley, Berkeley, Pasadena, Long Beach, other states: Austin, Galveston, Fort Bend, and Philadelphia, and States of California , Montana, and federal agencies such as NOAA. Corporate Viability & Nationally Recognized Expertise Ii 34 ThirdWave is a viable business providing IT Strategic Planning services to government for 34 years. Our projects have produced business process improvement, lower operating costs , and enhanced customer service; in short -transformational change, for more than three decades. 1989 J}t 4,300 • • c::2 -0 '2' - 1,215/42 a: • ··~-- Strategic & Trusted Partner Due to our performance, ThirdWave has become a strategic and trusted partner to our clients. After we deliver IT Strategic Plans our clients routinely retain ThirdWave to provide additional professional services: IT classification studies, RFP development, solicitation facilitation, act as Project Manager on ITSP initiative implementations, etc. We have 10 -20-year relationships with many of our clients performing multiple projects of various types . Unequaled Body of Work with Business Process Mapping ThirdWave has held 4,300 As-ls/To-Be Rapid Workflow®workshops to articulate the unique IT needs of each department for small and large cities, counties, states and federal agencies in 27 states and Canada. The data from this gap analysis method informs the IT Strategic Plan with responsive and actionable recommendations. See 80 customer testimonials on Rap id Workflow® on our website.) ~-- Best Practice Business Process Improvement Method Our customers have implemented Rapid Workflow® as a best practice in 42 cities, county, state agencies throughout the US. ThirdWave has provided Rapid Workflow® certification training to 1,215 (one-thousand two-hundred and fifteen) staff including IT staff, management analysts and members of leadership teams. Proposal ©2022 44 ThirdWave 12100 Wilshire Blvd., Suite 800 Los Angeles CA 90025 310.804.7565 V 310.806 .9304 F Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022 4.3 Project Team ThirdWave recognizes that a large part of the success of any project is the team carrying out the work. The City's ITSP engagement will be carried out by a team of technical professionals with peerless credentials, experience and expertise. Our team offers a highly experienced Project Manager and seasoned senior IT consultants as show in the figure below. The majority of the proposed work will be carried out remotely by ThirdWave staff, as we have done with great success since the pandemic began. Exceptions include the project kick-off meeting and presentation to the leadership team/council at the conclusion of the project. However, should the City desire an onsite presence, ThirdWave is amenable. We can discuss travel expenses should the City require it. The proposed ThirdWave project team is shown in Figure 4.3.1 below. Figure 4.3. 1: Project Organization Chart Roy Hernandez ProJect Manager. ThirdWave President Mitch Meier Enterprise Services Manager 4.4 Resumes The City's IT Strategic Plan Update project will be carried out by a team of highly experienced technical professionals. The skills and experience of our team will allow ThirdWave to provide the same extraordinary results on the City's project as we have done for all of our clients over the last 34 years. Proposal ©2022 45 ThirdWave 12100 Wilshire Blvd., Suite 800 Los Angeles CA 90025 310.804.7565 V 310 .806 .9304 F Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022 ROY R. HERNANDEZ, Project Manager/Enterprise Architect EDUCATION MA Architecture University of California, Berkeley CA BA Architecture, with Honors University of California, Berkeley CA CADD Systems for AEC Harvard Graduate School of Design, Cambridge MA CERTIFICATES Project Management (PMBOK™) University of Colorado, Boulder CO PROFESSIONAL Mr. Hernandez is President of ThirdWave Corporation , a company dedicated to the intelligent application of information systems. He has been a leader in the effective use of computers for 34 years. His achievements for building successful Information Systems Programs by integrating technical, operational and management issues are widely recognized. Acknowledged in the IT industry for his expertise and long­ standing involvement with the government community, Mr. Hernandez has been appointed to numerous government advisory boards, including: California Information Technology Commission Appointee: Established under the mandate of Senate Bill 1, Chapter 508 (1995) and reenacted by Assembly Bill 1686 (1999), this State of California commission acted as one of the principal advisory bodies to the Director of the Department of Information Technology (DOIT} on the State's IT issues. Prior to ThirdWave, Mr. Hernandez was a technology expert with IBM Headquarters' Information Systems Group for 4 years, where he provided pragmatic IT solutions to Fortune 500 companies. He also produced national marketing programs, marketing training and trade shows. Before marketing, Mr. Hernandez pioneered Automated Mapping/Facilities Management (AM/FM) programs for 4 years at IBM's largest plant site in San Jose (6.5 million sq. ft. of facilities). The innovative CADD application had 130 design professionals on the system. He is the author of the Facilities Design Handbook (1982), the first book written on the use of Computer Aided Design for large scale Architecture, Engineering and Construction Management projects, which became the best practice standard for all IBM sites worldwide. Information Technology Strategic Plans The following projects addressed some or all of the following: Organizational Architecture, Enterprise Business/Technology Needs Assessment, Rapid Workflow® Business Process Reengineering, Requirements Definition, Implementation Planning, Budget Estimates, RFP/Procurement Process Assistance, and Contract Negotiation for the upgrading, replacement or introduction of IT. These projects addressed management (organization staffing), operational (process) and technology issues (infrastructure, Networking Communications, Office Automation, Enterprise Applications (all addressed ERP, ECMS, Public Safety, and Public Work)), E-Government Applications, Organizational Change/ Change Management, Staffing, Training, Cost/Benefit Analysis, and Implementation Road maps: 1. City of Berkeley 2. City of Carlsbad 3. City of Cathedral City 4. City of Centennial, CO 5. City of Corona 6. City of Coronado 7. City of Costa Mesa Proposal ©2022 46 ThirdWave 12100 Wilshire Blvd., Suite 800 Los Angeles CA 90025 310.804.7565 V 310.806.9304 F Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022 8. City of Culver City 9. City of Fairfield 10. City of Glendale 11 . City of Goleta 12. City of Indio 13. City of Lancaster 14. City of Las Vegas, NV 15. City of Las Vegas , Water Pollution Control Facility, NV 16. City of Los Angeles , Public Works 17. City of Los Angeles, Bureau of Sanitation 18. City of Los Angeles, Dept. of Water & Power 19. City of Los Angeles , Port of Los Angeles 20. City of Milpitas 21. City of Newport Beach 22. City of Palm Spring Fire Department 23. City of Palm Spring Police Department 24. City of Pasadena 25. City of Philadelphia, PA 26. City of Port Hueneme 27. City of Portland, Police Bureau 28. City of Sacramento 29. City of San Carlos 30. City of San Diego 31. City of San Jose 32. City of San Jose (ITSP for New City Hall) 33. City of Santa Ana 34. City of Santa Cruz 35. City of Sausalito 36. City of Ventura 37. City of Westlake Village 38. County of Los Angeles Public Health 39. County of Riverside Bioterrorism 40. County of Riverside Community Health Agency 41. County of Stanislaus ICJIS (Integrated Criminal Justice Information System) 42. County of Stanislaus ITSP 43. California DOIT 44. California Teachers' Retirement System 45. Cendant Corporation 46. Central Contra Costa Sanitary District 47. Chevron 48. Eastern Municipal Water District 49. General Motors, Ml 50. Golden Gate Bridge Highway & Transportation District 51. Helix Water District 52. HP 53 . Kimley-Horn/Port of San Diego Regional Fiber Master Plan 54 . Las Vegas Water Pollution Control Facility 55. Los Angeles World Airports (All 4) 56. Novato Sanitary District 57. Pasadena Water & Power 58. Port of San Diego 59 . Port of San Diego Asset Management Master Plan Proposal ©2022 47 ThirdWave 12100 Wilshire Blvd ., Suite 800 Los Angeles CA 90025 310.804 .7565 V 310.806 .9304 F Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022 60. Port of San Diego BITS Organization Strategic Plan 61. San Diego Unified Port District 62. Silicon Valley Intelligent Transportation System Master Plan (13 cities/2 counties) 63. Southern California Association of Governments 64. State of Montana, Department of Environmental Quality, MT GIS Strategic Plans 65. City of Anchorage, AK 66. City of Las Vegas, NV 67. City of Los Angeles, Community Redevelopment Agency 68. City of San Diego, RUIS 69. City of Tacoma, WA 70. County of Nye -Department of Planning, AZ. 71. County of Pierce, WA 72. County of Stanislaus ITSP 73. Community Transit, WA 74. Los Angeles Department of Transportation 75. Los Angeles Department of Water & Power 76. Los Angeles County MTA (Metropolitan Transportation Company) 77. Nye County Department of Planning 78. Orange County Transportation Authority 79. Port of San Diego 80. SCAG (Southern California Association of Governments) Enterprise Content Management System Strategic Plans The following projects addressed some or all of the following: Enterprise Needs Assessment, Rapid Workflow® Business Process Reengineering, Requirements Definition, Implementation Plan, Cost/ Benefit Analysis, Budget Estimates, RFP Development, and Procurement Process Assistance for the deployment of Enterprise Content/Records Management Systems. Projects included ECMS solutions, including some or all of the following: Imaging, Content Management, Records Management, Web Content Management, Automated Workflow, E-Forms/E-Signatures and Integration with existing ERPs and enterprise applications. 81. California Dept. of Water Resources 82. CalSTRS (California State Teachers' Retirement System) 83. City of Brookfield, WI 84. City of Burbank 85. City of Carlsbad 86. City of Las Vegas 87. City of Los Angeles 88. City of Long Beach 89. City of Ontario Municipal Utility Company 90. City of Sacramento 91. City of Santa Ana 92. City of San Carlos 93. City of Santa Monica 94. City of Stockton 95. City of Long Beach 96. City of Los Angeles Fire & Police Pensions 97. City of Pasadena 98. County of Fort Bend, TX Proposal ©2022 48 ThirdWave 12100 Wilshire Blvd., Suite 800 Los Angeles CA 90025 310.804.7565 V 310.806.9304 F Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022 99. County of Galveston, TX 100. County of Missoula, MT 101. County of Riverside 102. County of San Bernardino 103. County of Santa Clara 104. HECO (Hawaiian Electric Company) 105. Helix Water District 106. Inland Empire Utility District 107. Las Vegas Water Pollution Control Facility, NV 108. Los Angeles County Metropolitan Transportation Authority 109. Los Angeles Department of Fire/Police Pensions 110. NOAA (National Oceanic Atmospheric Agency) 111. Orange County Sanitation District 112. Portland Police Bureau Records Divisions, OR 113. Lockheed 114. State of Montana, Department of Environmental Quality, MT 115. State of Montana, Department of Information Technology, MT 116. AMD (Advanced Micro Devices) Business Process Reengineering/lmprovement Projects 117. City of Berkeley 118. City of Centennial 119. Calif. Council of Planning Directors 120. City of Los Angeles Housing Authority 121. City of Merced 122. City of Modesto 123. City of Pasadena 124. City of Pasadena Employee Benefits As-ls and To-Be's 125. City of San Jose 126. City of Stockton 127. City of West Hollywood 128. City of West Sacramento 129. Coldwell-Banker 130. County of Merced 131. County of Riverside 132. County of Riverside, Bioterrorism Unit 133. County of Riverside, Community Heath Agency 134. County of San Joaquin 135. County of Stanislaus 136. LA County Economic Development 137. LA County Metropolitan Transportation Authority 138. Los Angeles World Airports {LAWA) Procurement Process BPR Strategic Plan 139. LA Housing Authority 140. LA Family Housing: Finance 141. LA Family Housing : Facilities Maintenance & Operations 142. Placer County, Auburn 143. Placer County, Lake Tahoe 144. Port of San Diego 145. Port of San Diego RWPM Facilitator/Certification Training 146. San Gabriel Valley Council of Governments 147. Southern California Association of Governments Proposal ©2022 49 ThirdWave 12100 Wilshire Blvd., Suite 800 Los Angeles CA 90025 310.804.7565 V 310 .806 .9304 F Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022 148. Equity Title Company 149. North Island Federal Credit Union E-Government Strategic Plans & Website Assessments 150. City of Airdrie, Alberta, Canada 151. City of Austin, TX 152. City of Berkeley 153. City of Carlsbad 154. City of Indio 155. City of Las Vegas, NV 156. City of Palo Alto 157. City of Pasadena 158. City of Sacramento 159. City of San Carlos 160. City of San Jose E-Government Strategic Plan 161. City of San Jose Work2Future Strategic Plan 162. California DOIT 163. California Energy Commission 164. LA Economic Development Corporation 165. OCTA (CAMM NET) 166. Port of San Diego 167. State of Montana, Department of Environmental Quality, MT 168. Work 2 Future (C ity of San Jose/California Employment Development Department) Enterprise Resource Planning (ERP) / Enterprise Asset Management Engagements The following projects addressed some or all of the following: Enterprise Needs Assessment, Rapid Workflow® Business Process Reengineering, Requirements Definition, Implementation Plan, Budget Estimates, RFP Development, system evaluation, selection, contract negotiation and implementation project management for the deployment of ERP Systems, one or more of the following: Finance, HR, Utility Billing , Procurement, Asset Management, Land Management, etc. 1. City of Corona 2022 Finance & HR ERP RFP 2. City of Berkeley 2022 Hazardous Materials Management RFP 3. Central Contra Costa Sanitary District 2021 Utility Billing System , 4. City of Port Hueneme 2021 -2022 Finance, HR, Utility Billing ERP RFP 5. City of Costa Mesa 2020 -2021 Finance & HR ERP RFP 6. City of Centennial 2019 -2020 Asset Management RFP 7. City of Berkeley 2018-2019 Five ERP RFPs 8. City of Centennial, CO, 2017 Finance & HR ERP 9. City of Costa Mesa 2019 ERP Technical & Functional Requirements 10. Helix Water District 2016 Finance ERP Phase 2 & 3 11. Helix Water District 2015 ERP Phase 1 Project Management Office 12. Helix Water District 2014 Utility Billing ERP RFP 1 13. City of Pasadena 2012 ERP RFP Requirements Proposal ©2022 50 ThirdWave 12100 Wilshire Blvd ., Suite 800 Los Angeles CA 90025 310 .804 .7565 V 310 .806 .9304 F Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022 PROFESSIONAL EXPERIENCE ThirdWave Corporation IBM Corporation Information Systems Group: General Products Division: KCZ-L Architects & Planners Vanderson's Construction City of Oakland, Planning Department INDUSTRY RECOGNITION & AWARDS 1987 -present 1980 -1987 1984 -1987 1980 -1984 1979 -1980 1978 -1979 1977 -1978 PresidenUCEO, Enterprise Architect Advisory Marketing/ Systems Engineer Advisory ArchitecUConstruction Manager Job Captain Arch. Designer & Construction Manager Planner II • Latino Coalition/AFLAC Civic Awards for Hispanic Small Businesses, to honor Hispanic business leaders throughout the United States for community service. (March 21, 2007) • AIIM-GLA Appreciation Certificate for "Outstanding services not only to the Chapter but the entire information and image management industry." 2002 • AIIM International 2001 Channel Connection Award for "Innovative Document Management, New York, NY, for Innovation Government ED/CM Projects over $1,000,000. • FileNet UserNET 2001, Best Enterprise Content Management System Solution, 2nd Place/ Honorable Mention • State of California Information Technology Commission appointee, from DOIT • Stanislaus County Special Recognition Award from the CEO for the County IT Strategic Plan, 2000 GUEST SPEAKING AT NATIONAL & UNIVERSITY IT CONFERENCES 11.19 California State University, Fullerton Mihaylo College of Business and Economics, Department of Management 4.18 California State University, Fullerton Mihaylo College of Business and Economics, Department of Management 3.17 California State University, Fullerton Mihaylo College of Business and Economics, Department of Management 9.16 California State University, Fullerton Mihaylo College of Business and Economics , Department of Management 6.15 Southern California Latino Policy Center 21st Century Cities & Schools, Ca; State LA 10.13 State of Montana Technology Conference 4.11 University of California, Berkeley 11 .06 International Accounts Payable Professionals 11.05 California Association of Non-Profits (LA/SF) 5.03 CA Council Planning Directors Assoc. 10.01 FileNet UseNet Conference, Las Vegas 11.00 California Transit Association Conference , LA 10.00 University of California, Irvine 3.00 Santa Monica College School of Business 11.99 34th Annual California Transit Association Fall Conference , Oakland CA Enterprise Architecture & Organizational Structures Applied Business, Economic and Entrepreneurial Strategies Applied Business, Economic and Entrepreneurial Strategies Applied Business, Economic and Entrepreneurial Strategies IT Strategic Planning: Roadmap to Becoming a Leading Digital City, Summer 2015 Latino Policy Forum, Wired Cities Panel, Rapid Workflow®: Enterprise Architecture Tool Guest Lecturer, Web Design Rapid Workflow®: High Performance Work Service Delivery Time-savings/Revenue Generating Websites Rapid Workflow®: High Performance Work Systems & Service Delivery City of Carlsbad e-Government EDM E-Procurement in the New Millennium Guest Lecturer, Building 828 Networks Cool Careers in for the New Millennium Online Procurement for the Next Millennium, DBE Program Workshop Proposal ©2022 51 ThirdWave 12100 Wilshire Blvd ., Suite 800 Los Angeles CA 90025 310 .804 .7565 V 310 .806.9304 F Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022 6.99 Bridging the Gap, Trends Affecting Small Technology Trends in Procurement Business Contracting with Transit Agencies Orange County Transportation Authority 9.96 ORACLE in Government Technology, Phoenix The Virtual City™, Enterprise IT 3.96 San Mateo County ORACLE Technology Day Enterprise GIS in Local Government 5.95 European Union International Conference on Leveraging the Internet for Small Businesses The Internet, Helsinki, Finland 4.95 Ports '95, Tampa, FL Port of LA Automated Inspection Program 4.93 NCGA, Philadelphia, PA Practical Multimedia Applications 3.92 NCGA, Anaheim , CA Animation/Multimedia in Business 4.91 NCGA, Chicago, IL CAD for Wastewater Projects 5.90 HP Government Solutions, Costa Mesa, G/S: A Paradigm for Synthesis/Success 5.90 HP Government Solutions, Los Angeles, GJS : A Paradigm for Success 6.88 AEC Systems Show, Chicago, IL Optical Scanning Systems 4.87 American Society Plant Engineers, Tacoma, WA CAD & Facilities Management INVENTOR, PATENT HOLDER Rapid Workflow Process Modeling® Patent Mark Registration No. 2,873,704 with the US Patent and Trademark Office , a registered trademark of ThirdWave in the US/other countries. AUTHOR PMBOK Project Management Essentials Skills, Tools and Techniques for Successful Project Delivery, © ThirdWave 1999 (original version), current Version 8.1 © 2020 Rapid Workflow Process Modeling® Process Management Analysis for High Performance Work Systems & Service Delivery, © ThirdWave, 2009 Facilities Design Handbook IBM, © March 1983, First book on Computer Aided Design & Drafting systems for large scale AEC projects. Proposal ©2022 52 ThirdWave 12100 Wilshire Blvd., Suite 800 Los Angeles CA 90025 310.804 .7565 V 310 .806 .9304 F uuvu..::>1y1 I Cl IVt:1uµt: IU. U.JI C.D\.,UU-Dl""\rO-+VL.J•C.JU.J--t.J.JD::,Lv I \.,'t.Jr Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12 , 2022 MITCHELL C. MEIER, Enterprise Services Manager EDUCATION University of Colorado , Denver, CO MA Public Administration University of St. Mary, Leavenworth , KS BA Business Administration, ManagemenUPolitical Science ~ • ~ .TRAINING CERTIFICATES .I . ITIL v3 Foundation Certified - Business Analyst Boot Camp Agile: ICP Fundamentals Certified -,~::---:./\ ~-Rapid Workflow® Business Process Design Certified ·~·\\'.. ' ..,::tI~'-. ' .j=~---.. ~--Peak Leadership Academy-City and County of Denver MEMBERSHIPS Colorado City & County Managers Association (CCCMA) June 2009-Present Emerging Managers (CCCMA Affiliate) June 2009-Present International City Managers Association (ICMA) June 2010-Present PROFESSIONAL Mitch Meier has over 12 years of local government experience in various roles: Manager of Enterprise Services in the Office of Technology & Innovation, IT Governance, portfolio management, and the procurement and implementation of numerous large enterprise systems over the last 5 years. As a Financial Analyst, he offers a strong finance background and experience developing and managing multi-million operating and capital budgets for local government. Mr. Meier's experience also encompasses IT Master Planning with corresponding management plans . He has 8 years of project management experience of large enterprise systems , e .g ., ERP, Enterprise Asset Management and Enterprise Content Management Systems. His extraordinary performance have resulted in several performance recognition awards. ThirdWave Corporation Enterprise Services Manager 2021 -Present Leads the Enterprise Services Group providing professional advisory services related to consulting, procurement, implementation and integration of various government enterprise systems. Address some or all of the following: Organizational Architecture , Enterprise Business!Technology Needs Assessment, Rapid Workflow® Business Process Improvement, Requirements Definition, Budget Estimates , RFP Development , System Procurement , Contract Negotiation , Resource Allocation , Training , Budget Estimates, CosUBenefit Analysis , Implementation Plans , Implementation Project Management, and Change Management. Enterprise Applications include Enterprise Resource Planning, Finance, Human Resources, Asset Management, Customer Relationship Management, Enterprise Content Management, Land Management, Agenda Management, Public Safety, and Smart City applications. 1. City of Corona ERP Requirements, Evaluation, Selection and Contract Negotiations 2. City of Port Hueneme ERP Requirements, Evaluation, Selection and Contract Negotiations 3. City of Costa Mesa ERP Requirements, Evaluation, Selection and Contract Negotiations 4. City of Fairfield Digital Strategic Plan & Implementation Roadmap 5. City of Corona Digital Strategic Plan & Implementation Roadmap 6. LA Family Housing Finance Organizational Assessment 7 . LA Family Housing Enterprise Asset Management System Requirements, RFP, Evaluation and Selection Proposal ©2022 53 ThirdWave 12100 Wilshire Blvd., Suite 800 Los Angeles CA 90025 310 .804.7565 V 310.806 .9304 F UUliu.:>1y1 I C.I IVt:IUj.Jt: ILJ . U..J I C.C\JUU-Df"'\rO"""'+..J£.J-c.JU..J-"t..J..Jt:n,~..J I V"+~r Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022 Cit of Centennial, CO Manager of Enterprise Services, Office of Technology and Innovation (OTI) 2018 -2021 Oversee OTI functions of IT governance, project and portfolio management, business process engineering, budget and financial management, information security, and enterprise application management: • Developed the OTI project management and portfolio management program, including a standard project management toolkit and process , and a scoring matrix to evaluate/prioritize project requests • Project Manager for the following initiatives: ■ Sales Tax System implementation ■ Enterprise Asset Management (EAM) Evaluation, Selection and Implementation $500,000 ■ Office of Technology Innovation 3 Year Strategic Plan • Client Services implementation of City's first Unified Communications as a Service (UCaaS) system • Managed day-to-day OTI operating and capital budgets, monthly projections to CTIO • Lead annual department budget development process for $4 million-dollar operating budget • Facilitated over 50 business process engineering workshops across multiple City departments • Awarded High Risk & High-Performance award three years in a row , highest employee bonus possible Business Analyst June 2016 -April 2018 The Business Analyst position was created for first IT Strategic Plan and creation of Office of Technology and Innovation (OTI). Accomplishments include: • Created first OTI operating/capital budgets with Chief Technology and Innovation Officer for FY 2017 • Project Manager for nearly $2 million in enterprise system replacement projects: ■ Tyler EnerGov Land Management System: Managed Land Management, Building Services and Code Compliance business requirements, RFP development , vendor demonstrations, contract negotiating/execution, and successful $400 ,000 Tyler EnerGov Land management system • OnBase Enterprise Content Management (ECMS): Replaced existing ECMS and agenda management system, developed city-wide taxonomy, contract negotiation/execution, and managed successful $200,000 OnBase ECMS implementation • Tyler Munis Enterprise Resource Planning System (ERP): Replaced the financial ERP system, managed requirements development, RFP creation, vendor selection, and managed successful $900,000 Tyler Munis ERP implementation • Managed the 2018 operating and capital budget process for OTI, including creating first multi-year equipment replacement plan and formalizing the technology equipment life cycle Sr. Management Analyst August 2015 -June 2016 Managed and supported various projects and initiatives assigned from executive management: • Civic Center Remodel: Managed budget and supported construction manager on $3.2 million Civic Center remodel , ensured budget integrity, coordinated with Finance Department, provided Deputy City Manager updates • Information Technology Strategic Plan (/TSP): Project Manager on first City ITSP : scope, deliverables, recommended budget, presented ITSP to executive management and Council for approval • City Policies: Wrote and presented updated policies to Council including: right-of-way memorial markers, util ity line under grounding and cable television franchise agreement City of Boulder, CO Financial Analyst 2014 -July 2015 Responsible for financial sustainability of following funds : fleet replacement , equipment replacement, capital development, and facility replacement and renovation: • Supervised employees supporting operations of Fleet Services and Facility Maintenance ©2022 Proposal 54 ThirdWave 12100 Wilshire Blvd., Suite 800 Los Angeles CA 90025 310.804.7565 V 310 .806.9304 F Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022 • Performed analysis on expenditures/revenues to ensure operations were within appropriation • Tracked all vehicle/equipment purchases and updated fleet replacement model as units were received • Partnered with Fleet and Facilities Manager to finalize multi-million-dollar budgets on projects of new wild land fire station and renovations at Boulder Library • Worked with all city departments to determine proper long-term funding plan for vehicles and equipment • Set city budget guidelines for fuel, fleet replacement, facility maintenance/repair and utility expenditures • Calculated the 2015 Fleet Services rates charged to departments for vehicle repair work • Member of the Capital Improvement Project Peer Review Team (PRT} • Reviewed citywide capital project budget requests and five-year anticipated capital budgets • Provided comments and feedback to departments, made recommendations to Executive Budget Team City of Thorton, CO Management Analyst 2010 -2014 Responsibilities included working with Police and Fire Developments, Management Services, City Manager, Finance, and Boards and Commissions on annual budgets and special projects. • Performed staffing and workload capacity analysis to determine appropriate staff levels • Set City personnel budget accounts: regular salaries, Social Security, health/life insurance, and pensions • Assisted budget review process, Management/Budget Office's budget recommendations to Council • Performed analysis on increasing number of Police patrol cars to extend useful life of vehicles and reduce replacement costs in future years • Updated the fire engine and ambulance replacement model • Set fuel prices used by departments for creating their fuel budgets for 2012, 2013, and 2014 budgets • Worked with Management Services to create an internal service fund for Building Maintenance, Fleet Services, and Custodial Services divisions, including charges daily services and large facility projects • Reviewed and approved department personnel requests • Built strong professional relationships with employees from all City departments • Assisted with Budget Oversight of Capital Improvement Projects (CIP) • Ensured capital projects completion per scope and budget • Performed year-end closing of annual capital projects and capital projects completed under budget Town of Cedaredge, CO Administrative Intern 2009 -2010 Interned while pursuing a Master of Public Administration degree, in a position partly funded by the Department of Local Affairs: Best and Brightest Program: • Assumed the role of Acting Town Administrator from January 4 th to January 19th , 2010 • Oversaw general operations of the town, such as approved expenditures, procedural meetings with newly appointed mayor and supervising 25 staff • Created agendas and work packets for the Board of Trustees and Planning Commission • Collaborated with Interim Police Chief to resolve personnel issues • Acted as the main point of contact for citizens regarding town functions and procedures • Completed three grant applications, awarded a GOCO grant, collected and analyzed data, secured funding, created project budget and presenting project in public meetings • Collaborated with the Public Works Director and Manager of the Water Plant to restructure current and future water/sewer rates and future expenditure. Proposal ©2022 55 ThirdWave 12100 Wilshire Blvd., Suite 800 Los Angeles CA 90025 310.804.7565 V 310 .806.9304 F LJUliU~1y1 I C.I IVt:IUJ,Jt: ILJ , UJ( CD\,,,UU-cl"'\rO-+..J~~-D;.JLJ.,J-""'t..J..)D;:1.L..J I V"tVr Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022 SERGIO HERNANDEZ, Sr. IT Consultant EDUCATION BS Social Sciences University of California, Berkeley TRAINING CERTIFICATES Rapid Workflow® Business Process Design Certified ORACLE - e Business Suite/ CRMS Oracle, El Segundo, CA Microsoft Advanced Word 2000 New Horizons, Los Angeles , CA ORACLE Financials ORACLE Business Practices PROFESSIONAL EXPERIENCE Mr. Hernandez is a Sr. IT Consultant of ThirdWave Corporation ; a company dedicated to the intelligent application of information systems. Over the last 32 years, Mr. Hernandez has been responsible for a broad set of business functions at ThirdWave. As the Director of Sales , he was responsible for Hardware/Software sales and support for alt ThirdWave Federal and State government accounts. As an IT Consultant, his roles have included: IT Strategic Planning, Business Process lmprovement/Reengineering, Systems Integration and Software Development. As a Project Coordinator, he is responsible for project staff coordination and supervision, QA/QC on project deliverables, resource allocation, and project cost controls. Sergio works closely with ThirdWave Project Managers to assure the production of quality deliverables, tracks project scheduling and staff resource availability, implements timely invoicing mechanisms, is responsible for contracts administration. He acts as the back-up person to Project Managers on projects he is assigned to, providing constant client access to a ThirdWave Manager on ED/RMS projects. ThirdWave Corporation, Executive VP/COO, Business Operations 1988 -present Have held several management positions on the direct and indirect sides of the organizations, including the following management positions: • Project Coordinator on various project including Business Process Re-engineering , IT Consulting, Software development, Electronic Document/Records Management , Imaging and GIS projects • Manager, Director Marketing/Sales, Government and Federal Accounts • Imaging/Electronic Document/Records Management Supervisor, providing direction to technical staff • Trade Show Manager, planned , coordinated and managed trade show exhibits and demonstrations SAMPLE PROJECTS Information Technology Master Plans The following projects addressed some or all of the following: Organizational Architecture, Enterprise Business/Technology Needs Assessment, Rapid Workf/ow® Business Process Modeling, Requirements Definition, Implementation Planning, Budget Estimates, RFP Development, Procurement Process Assistance, and Contract Negotiation for the upgrading, replacement or introduction of IT found in a government environment. These projects address management (organization, staffing), operational (process) and technology issues (infrastructure, Networking Communications, Office Automation, Enterprise Applications (all addressed ERP, Enterprise Asset Management, CRM, ECMS, Public Safety , and Public Work), E-Government Applications, Organizational Change/Change Management, Staffing, Training, Budget Estimates, Cost/Benefit Analysis, and Implementation Plans: 1. City of Berkeley 2. City of Carlsbad 3. City of Cathedral City Proposal ©2022 56 ThirdWave 12100 Wilshire Blvd ., Suite 800 Los Angeles CA 90025 310 .804.7565 V 310 .806 .9304 F uu..,;u~1y11 c.11vt:1uµt: IU . UV/ CC\.,UU-O/"\rO-+VL..J-DVUV-+VVC::1LJ l\.,"tJr Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022 4. City of Centennial, CO 5. City of San Carlos 6. City of Corona 7. City of Coronado 8. City of Costa Mesa 9. City of Culver City 10. City of Fairfield 11. City of Glendale 12. City of Goleta 13. City of Indio 14. City of Lancaster 15. City of Las Vegas, NV 16. City of Las Vegas, Water Pollution Control Facility, NV 17. City of Los Angeles, Public Works 18. City of Los Angeles, Bureau of Sanitation 19. City of Los Angeles, Dept. of Water & Power 20. City of Los Angeles, Port of Los Angeles 21. City of Milpitas 22. City of Newport Beach 23. City of Palm Spring Fire Department 24. City of Palm Spring Police Department 25. City of Pasadena 26. City of Portland, Police Bureau 27. City of Sacramento 28. City of San Carlos 29. City of San Jose (ITSP for New City Hall) 30. City of Santa Ana 31. City of Santa Cruz 32. City of Sausalito 33. City of Ventura 34. City of West Hollywood 35. City of Westlake Village 36. County of Los Angeles Public Health 37. County of Riverside Bioterrorism 38. County of Riverside Community Health Agency 39. City of Sausalito 40. County of Stanislaus ICJIS (Integrated Criminal Justice Information System) 41. County of Stanislaus ITSP 42. California Energy Commission 43. California DOIT 44. California Teachers' Retirement System (CalSTRS) 45. Cendant Corporation 46. Chevron 47. Eastern Municipal Water District 48. East Valley Water District 49. General Motors 50. Golden Gate Bridge Highway & Transportation District 51. Helix Water District 52. HP 53. Kimley-Horn/Port of San Diego Regional Fiber Master Plan 54. Los Angeles County Immunization 55. Los Angeles World Airports (All 4) Proposal ©2022 57 ThirdWave 12100 Wilshire Blvd., Suite 800 Los Angeles CA 90025 310 .804 .7565 V 310.806 .9304 F Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022 56. Port of San Diego 57. Port of San Diego Asset Management Master Plan 58. Port of San Diego BITS Organization Strategic Plan 59. San Diego Unified Port District 60. Silicon Valley Intelligent Transportation System Master Plan (13 cities/2 counties) 61. Pasadena Water & Power 62. State of Montana, Department of Environmental Quality, MT IT / E-Government Strategic Plans, Website Assessment & Redesign 63. City of Airdrie, Alberta, Canada 64. City of Austin, TX 65. City of Berkeley 66. City of Carlsbad 67. City of Las Vegas, NV 68. City of Palo Alto 69. City of Pasadena 70. City of Sacramento 71. City of San Carlos 72. City of San Jose E-Government Strategic Plan 73. City of San Jose Work2Future Strategic Plan 74. California DOIT 75. California Energy Commission 76. LA Economic Development Corporation 77. OCTA (CAMM NET) 78. Port of San Diego 79. State of Montana, Department of Environmental Quality, MT 80. Work 2 Future (City of San Jose/California Employment Development Department) GIS Strategic Plans 81. Anchorage Water & Wastewater Utility 82. City of Las Vegas 83. City of Los Angeles, Community Redevelopment Agency 84. City of San Diego, RUIS 85. City of Tacoma, WA 86. County of Nye -Department of Planning, WA 87. County of Pierce, WA 88. County of Stanislaus ITSP 89. Community Transit 90. Los Angeles Department of Transportation 91. Los Angeles Department of Water & Power 92. Los Angeles County MTA (Metropolitan Transportation Company) 93. Orange County Transportation Authority 94. Port of San Diego 95. SCAG (Southern California Association of Governments) Business Process/Improvement Projects (As-ls & To-Be Process Mapping & Recompensates) 96. Calif. Council of Planning Directors 97. City of Los Angeles Housing Authority 98. City of Merced 99. City of Modesto ©2022 Proposal ThirdWave 12100 Wilshire Blvd ., Suite 800 Los Angeles CA 90025 310.804 .7565 V 310.806 .9304 F 58 Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022 100. City of Pasadena 101. City of Pasadena Employee Benefits As-ls and To-Be's 102. City of Philadelphia 103. City of San Jose 104. City of Stockton 105. City of West Hollywood 106. City of West Sacramento 107. Coldwell-Banker 108. County of Merced 109. County of Placer, Community Development Department, Auburn 110. County of Placer, Community Development Department, Lake Tahoe 111. County of Riverside 112. County of Riverside, Bioterrorism Unit 113. County of Riverside, Community Heath Agency 114. County of San Joaquin 115. County of Stanislaus 116. LA County Economic Development 117. LA County METRO 118. Los Angeles World Airports (LAWA) Procurement Process BPR Strategic Plan 119. Port of San Diego 120. Port of San Diego RWPM Facilitator/Certification Training 121. SGAG 122. Equity Title Company 123. North Island Federal Credit Union Enterprise Content Management System Strategic Plans The following projects addressed some or all of the following: Enterprise Needs Assessment, Rapid Workflow® Business Process Reengineering, Requirements Definition, Implementation Plan, CosU Benefit Analysis, Budget Estimates, RFP Development, and Procurement Process Assistance for the deployment of ECMS Systems. Projects included ECMS solutions, including some or all of the following: Imaging, Content Management, Records Management, Web Content Management, Automated Workflow, E­ Forms/E-Signatures and Integration with existing ERPs and enterprise applications. 124. California Dept. of Water Resources 125. CalSTRS (California State Teachers' Retirement System) 126. City of Carlsbad 127. City of Las Vegas, NV 128. City of Los Angeles 129. City of Long Beach 130. City of Sacramento 131. City of Santa Ana 132. City of San Carlos 133. City of Santa Monica 134. City of Stockton 135. City of Long Beach 136. City of Los Angeles Fire & Police Pensions 137. County of Fort Bend, TX 138. County of Galveston , TX 139. County of Missoula, MT 140. County of Riverside 141. County of San Bernardino 142. County of Santa Clara Proposal ©2022 59 ThirdWave 12100 Wilshire Blvd., Suite 800 Los Angeles CA 90025 310 .804 .7565 V 310.806.9304 F uu1.,;u.:,1y1 I C.I IV~IUJJ~ IU . UJ( C. □ \..,UU-c/"\rO"""'+.,)£;.J-cvu0--t.,).,)C~~J I V""t..>r Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022 143. HECO (Hawaiian Electric Company), HI 144. Helix Water District 145. Inland Empire Utility District 146. Las Vegas Water Pollution Control Facility, NV 147. Los Angeles County Metropolitan Transportation Authority 148. Los Angeles Department of Fire/Police Pensions 149. NOAA (National Oceanic Atmospheric Agency). MD, AK, HI, CA, MA, MD, FL 150. Orange County Sanitation District 151. Portland Police Bureau Records Divisions, OR 152. Lockheed 153. State of Montana, Department of Environmental Quality. MT 154. State of Montana, Department of Information Technology. MT 155. AMO (Advanced Micro Devices) Enterprise Resource Planning (ERP) / Enterprise Asset Management Engagements The following projects addressed some or all of the following: Enterprise Needs Assessment, Rapid Workflow® Business Process Reengineering, Requirements Definition, Implementation Plan, Budget Estimates, RFP Development, system evaluation, selection, contract negotiation and implementation project management for the deployment of ERP Systems, one or more of the following: Finance, HR, Utility Billing, Procurement, Asset Management, Land Management, etc. 1. City of Corona 2022 Finance & HR ERP RFP 2. City of Berkeley 2022 Hazardous Materials Management RFP 3. Central Contra Costa Sanitary District 2021 Utility Billing System, 4. City of Port Hueneme 2021 -2022 Finance, HR, Utility Billing ERP RFP 5. City of Costa Mesa 2020 -2021 Finance & HR ERP RFP 6. City of Centennial 2019 -2020 Asset Management RFP 7. City of Berkeley 2018-2019 Five ERP RFPs 8. City of Centennial, CO, 2017 Finance & HR ERP 9. City of Costa Mesa 2019 ERP Technical & Functional Requirements 10. Helix Water District 2016 Finance ERP Phase 2 & 3 11. Helix Water District 2015 ERP Phase 1 Project Management Office 12. Helix Water District 2014 Utility Billing ERP RFP 1 13. City of Pasadena 2012 ERP RFP Requirements CONTINUING EDUCATION ORACLE -a-Business Suite/CRMS Oracle, El Segundo, CA Microsoft Advanced Word 2000 New Horizons, Los Angeles, CA 3COM Training 3COM Sales Seminar/Product Training Accounting Fundamentals, MS Excel Fred Pryor Resources, Inc., Los Angeles, CA Payroll Processing for Windows ADP Payroll Training, Sherman Oaks, CA ORACLE Seminar 1996 ORACLE Business Practices, Sales, Product Features Animator Studio & 3D Studio Multimedia Autodesk, Sausalito, CA AutoCAD R12, CAD Camp '94 Autodesk, Sausalito, CA Proposal ©2022 60 ThirdWave 12100 Wilshire Blvd., Suite 800 Los Angeles CA 90025 310.804.7565 V 310.806.9304 F UUliU..:>1y1 I Cl IVt:IUf.Jt:: IU. UJ I i::ovuu-ol""\r0-+JL...J-C.JUV-'tJJO~~J I \,.,'+Jr Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022 AYMEE BARAJAS, Business Analyst EDUCATION BS Management and Business Economics University of California, Merced CERTIFICATIONS Rapid Workflow® Business Process Design Certified PROFESSIONAL EXPERIENCE Ms. Barajas is an accomplished graphic design and writer. She has extensive experience as a visual design consultant who has collaborated with professional in producing a wide variety of written and electronic materials. She is highly experienced with social media platforms/systems and graphic design software packages. ThirdWave Corporation, Business Analyst May 2018 -present SAMPLE PROJECTS Information Technology Master Plans The following projects addressed some or all of the following: Organizational Architecture, Enterprise BusinessfTechnology Needs Assessment, Rapid Workflow® Business Process Reengineering, Requirements Definition. These projects address management (organization, staffing), operational (process) and technology issues (infrastructure, Networking Communications, Office Automation, Enterprise Applications (all addressed ERP, ECMS, Public Safety, and Public Work), E-Government Applications, Organizational Change/Change Management, Staffing, Training , Cost Benefit Analysis, and Implementation Plans : 1. City of Burbank 2. City of Corona 3. City of Costa Mesa 4. City of Fairfield 5. City of Indio 6. City of Lancaster 7. City of Milpitas 8. City of Port Hueneme 9. City of Philadelphia 10. City of Sacramento 11. City of Ventura 12. Golden Gate Bridge, Highway & Transportation District 13. East Valley Water District 14. Helix Water District 15. Novato Sanitary District Rapid Workflow® Business Process Improvement 1. LA County METRO 2. City of Berkeley 3. City of Centennial 4. LA Family Housing 5. City of Sacramento ©2022 Proposal ThirdWave 12100 Wilshire Blvd., Suite 800 Los Angeles CA 90025 310.804.7565 V 310.806.9304 F 61 0 Bid File No. 10099 for Information Technology Strategic Plan Update ~ City of Fresno May 12, 2022 Enterprise Content Management Assessment 1. Orange County Sanitation District 2. Brookfield, WI 3. City of Ontario/Ontario Municipal Utility Company Project Management or Project Management Training 1. Southern California Association of Governments 2. San Gabriel Valley Council of Governments 3. City of Concord ERP Assessments, Requirements, Procurement, Contract Negotiation & Project Management Developed and documented detailed enterprise needs assessments, Rapid Workflow® Business As-ls (existing) and To-Be (future state) process maps, functional and technical requirements, reporting, data/data migration, systems interfaces for all departments for new ERP software. ERP engagements include Implementation Planning, Budget Estimates, RFP/Procurement Process, ERP software selection, and Contract Negotiations, in addition to acting as the Project Manager delivering successful ERP implementations. 1. City of Corona · 2022 ERP Finance & Human Resources As-ls and To-Be Process mapping, Functional and Technical Requirements, RFP, Procurement, & Contract Negotiation 2. City of Berkeley 2022 Toxics Materials Management System: As-ls and To-Be business process mapping. 3. Central Sanitary District 2021 ERP Customer Billing System: As-ls and To-Be business process mapping, Functional and Technical Requirements, 4. City of Port Hueneme 2021 ERP Finance & Human Resources As-ls and To-Be Process mapping, Functional and Technical Requirements, RFP, Procurement, & Contract Negotiation 5. Costa Mesa 2020 ERP Finance & Human Resources As-ls and To-Be Process mapping, Functional and Technical Requirements, RFP, Procurement, & Contract Negotiation 6. City of Centennial, CO 2020 ERP Asset Management As-ls and To-Be Process mapping, Functional and Technical Requirements, RFP, Procurement, & Contract Negotiation 7. Costa Mesa 2019 ERP System Procurement Technical & Functional Requirements 8. LAC MTA 2019 ERP Functional & Technical Requirements 9. City of Berkeley 2018 Work Orders, Asset Management ERP Requirements, ERP RFP Development, Procurement and Contract Negotiations 10. City of Berkeley 2018 Real Property/Lease Management ERP Requirements, ERP RFP Development, Procurement and Contract Negotiations 11 . City of Berkeley 2018 Fleet Management ERP Requirements, ERP RFP Development, Procurement and Contract Negotiations 12. City of Berkeley 2018 Zero Waste Management ERP Requirements, ERP RFP Development, Procurement and Contract Negotiation 13. City of Berkeley 2018 Performance & Learning Management ERP Requirements, ERP RFP Development, Procurement and Contract Negotiations 14. City of Berkeley 2018 Business Licenses ERP Requirements, ERP RFP Development, Procurement and Contract Negotiations Proposal ©2022 62 ThirdWave 12100 Wilshire Blvd., Suite 800 Los Angeles CA 90025 310.804.7565 V 310 .806.9304 F Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022 Web Consulting, Design & Development 1. City of Indio Website Redesign Assessment & RFP Development 2. City of Palo Alto Website Redesign Assessment & RFP Development 3. ByDESIGN, A journal for Exceptional Achievement Website Design & Development 4. ThirdWave Corporate Website Design & Development University of California, Merced, Housing and Residence Life, Graphic Design Intern 2016 Designed/produced inclusive graphics including flyers, logos, booklets , snapchat filters , and shirts. Consulted and collaborated with professional and student staff in producing marketing materials. Served as an advisor to other staff in the area of graphic design. University of California, Merced, ASUCM 2016 Managed various social media accounts, helped maintain organization's identity, and responded to comments and messages. Assisted in the marketing of events through the use of various social media platforms. Designed/produced marketing collateral and snapchat filters with the consultation of fellow board members. SOFTWARE Graphics Tools : Adobe Photoshop CS6 (9 years), Adobe Illustrator (2 years), Jase Photoshop Pro (2 year), Photofiltre (2 years) Microsoft Office: Word (10 years), Excel (7 years), PowerPoint (7 years), Visio (2 years), MS Project (1 year) Social Media Platforms : Facebook , lnstagram , Twitter, and Linkedln Business Process Imp.: Rapid Workflow® Process Modeling TRAINING • PMBOK Project Management Training • ThirdWave Rapid Workflow® Process Model Proposal ©2022 63 ThirdWave 12100 Wilshire Blvd ., Suite 800 Los Angeles CA 90025 310 .804 .7565 V 310 .806.9304 F uu1.;u~1y11 CIIVt::IUfJt: IU. UV/ ccvuu-c/"'\rO-+.)L;,,J-CUU.:>-+V.:>C~.L.) IV"t.:>r- Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022 5.1 Customer References The following provides a list of customers who ThirdWave has contracted with for the same services requested by the City of Fresno. Each reference provides a project description and strong letter of recommendation, underscoring the extraordinary professional services ThirdWave routinely provides. 5.1.1 City of Ventura: Information Technology Strategic Plan & Roadmap lvijan Day, MPP Management Analyst II Finance and Technology City of Ventura 501 Poli Street Ventura, CA 93002 805.654.7733 iday@cityofventura.ca.gov CITY OF Duration: November 5, 2020 - June 10 , 2021 Cost: $ 80,923 November 5, 2020 -June 10, 2021 The ITSP served as a roadmap for addressing the short and long-term needs of the City, and provided the goals and action items needed for the City to move forward. Ventura is a full-service city providing police and fire services, parks and recreation, public works, and community development in addition to water treatment and distribution, storm water processing, and wastewater management. Proposal ©2022 64 VfNTURA ThirdWave 12100 Wilshire Blvd ., Suite 800 Los Angeles CA 90025 310.804 .7565 V 310 .312 .9513 F May 12, 2022 Customer Reference: 06.25.2021 lvijan Day Management Analyst II City of Ventura To whom it may concern: The City of Ventura highly recommends working with ThirdWave Corporation for any Information Technology related strategic projects. ThirdWave helped the City successfully complete the first comprehensive Citywide Information Technology Strategic Plan. This five-year plan was approved by our City Council and acts as a living document that can be adjusted annually by the IT Governance Committee. The plan articulates a vision and a roadmap for the effective use of technology, and I am confident that this plan and the work completed by ThirdWave will help support the complex work of the City. The plan was developed in close collaboration with the City Departments and ThirdWave. It was a pleasure working directly with Roy Hernandez from ThirdWave on this project and other City staff members had an extremely positive experience working with Roy throughout the duration of the project. The project was completed 100% remotely due to the pandemic and the overall communication and coordination from Roy and his team was excellent, which is incredibly important when working and collaborating on such a critical project. Throughout the project, Roy was also extremely knowledgeable about Information Technology systems and software and incredibly skilled in strategic planning as well as project management. The final Strategic Plan produced by ThirdWave exceeded all expectations and I am certain that any organization can benefit tremendously from working with ThirdWave. Please do not hesitate to reach out to me directly (805) 654-7733 if you have any questions. It was truly a great experience working with ThirdWave on this project and I am happy to discuss further. Sincerely, lvijan Day Management Analyst I!_ City of Ventur_a__ Proposal ©2022 65 ThirdWave 12100 Wilshire Blvd., Suite 800 Los Angeles CA 90025 310.804.7565 V 310.312.9513 F L/Ul,,;U..:>1y11 i::11vt:1uµt:::: ILi. LIJ( C:.D\.,UU-cf"'\rO-+V~;J-C'-'UV...c+VVD~LV l\.,"'tJr Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022 5.1.2 City of Berkeley : Digital Strategic Plan & Roadmap Savita Chaudry (former CIO, now at City of Fairfield) Director, Department of IT Finance Department/General Services Division City of Berkeley 2180 Milvia Street, 3rd Floor Berkeley, CA 94704 707.428 .7582 schaudhary@fairfield.ca.gov ■CITY Of Offl<l'U'' Duration: May 2016-October 2016 Cost: $ 96,494 May 2016-October 2016 The Digital Strategic Plan provided recommended technology solutions to improve the City's operations and overall service delivery, streamline operations to achieve cost efficiencies, increase staff productivity, and support open and transparent governance. The City of Berkeley DSP was unanimously adopted and $32,000,000 (thirty-two million dollars) were approved for the 5-year DSP, the largest onetime allocation of funding for Information Technology in the history of the City. The City implemented all of the IT initiatives identified in the plan in 5 years. Additional Follow-up Projects Our partnership with Berkeley continued after the City's DSP. Due to our outstanding performance, ThirdWave has been awarded 14 additional projects since 2016: 1. CIO Coaching (2022) Hold weekly meetings with the IT Director to provide advisory assistance on issues related to the IT Department's operations, service delivery model, project portfolio (planning, budgeting, execution and/or monitoring), policies, processes and communications to the City's leadership team and elected officials. 2. Project Portfolio Assessment & Management (2022) Assess project portfolio data and determine project status : planned, requirements definition, procurement, implementation, or completed. Compile project portfolio data by type, status, department, and IT group. Assess IT staff resource requirements for project execution, produce project portfolio recommendations and implementation plan. 3. Help Desk Operations Assessment (2022) Carry out discovery on operational and customer service issues on Help Ticket process, related weaknesses and suggested improvements to customer service. 4. Toxic Division in Planning and Environmental Health Division (2022) Provide As-ls and To-Be process mapping for developing an RFP to procure a new system. Proposal © 2022 66 ThirdWave 12100 Wilshire Blvd ., Suite 800 Los Angeles CA 90025 310.804 .7565 V 310 .312 .9513 F UUliUV1yi1 I Cl 1vt::1uµ~ IU. U.,J I C:D\..,UU-Cl"\rO-+..J-'V-CVLJ..J-""t..J.,)D~L.,) I \..,""t..Jr Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12 , 2022 5. Digital Strategic Plan Refresh (2020) Updated the Digital Strategic Plan developed in by ThirdWave in 2016. The project took stock of completed ITSP initiatives over 4 years in addition to produce a strategy for the next three years. 6. Rapid Workflow® Certification Training (2020) Provided Rapid Workflow® Certification training to eleven ( 11) IT staff, which will use the methodology to do business process improvement, develop functional and technical requirements, produce solicitation documents, as well as internal application development projects. 7. Rapid Workflow® Business Process Improvement (2019) Provided ten (10) As-ls and To-Be Rapid Workflow® workshops for mission critical business processes to improve internal operations and enhance service delivery to the Berkeley community. 8. Five ERP RFPs, System Evaluation, Selection, Contract Negotiation (2018) Developed functional and technical requirements for Phase 2 of the City 's ERP program. Wrote five (5) Request for Proposals and assisted the City through the solicitation process, a $400,000 engagement. 9. Website Redesign Assessment & RFP Development (2017) Assessment and best practice recommendation for a new visual design and E­ Government functionality. 10. Rapid Workflow®Certification Training for all IT Department staff (2017) 11. 26 (twenty-six) As-ls and To-Be Rapid Workflow®Workshops (2017) The development of detailed functional and technical specifications for the development of numerous RFPs. 12. PMBOK-based Project Management 101 Training (2017) For all IT Department Staff. 13. IT Help Desk Customer Services Training (2017) For all Help Desk Staff and Supervisors. 14. 30 (thirty} As-ls and To-Be Rapid Workflow®Workshops (2017) For the implementation of a Smart City/Internet of Things initiatives and a new ERP. Customer Reference: December 1, 2020 To Whom It May Concern : I am writing to recommend the services of ThirdWave Corporation ("ThirdWave"). The City of Berkeley has worked directly with Roy Hernandez and his team at ThirdWave since 2016 on multiple large Citywide and department level projects. Briefly , these projects include: Proposal ©2022 67 ThirdWave 12100 Wilshire Blvd., Suite 800 Los Angeles CA 90025 310 .804.7565 V 310.312.9513 F uuvuv1y1 I c.11vt::1uµt:: IU . LJ.J I C.D\.,UU-ol""\rO.......J£;,,,-o.JU..J-"t.J.JD~L.J I \.,'+Vr Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022 1. Needs Assessment and Project Management Services for the City's Enterprise Resource Planning (ERP) software and neighboring applications-discovery, business requirements, RFP development, and vendor analysis 2. Established a five-year Digital Strategic Plan for the City of Berkeley 3. Established a Technology Service Fund for the City's IT Department 4. Training and certifying City staff to use the Rapid Workflow® methodology Each of these projects were high-priority, high-risk, and overdue at the City of Berkeley. ThirdWave delivered their services on schedule and on budget, and consistently exceeded the scope of work to ensure the City received clear documentation, accurate feedback, and quality analysis in support of each project. This included as many in-person one-on-one meetings as the City needed, late­ night phone calls to review RFPs and business analysis documentation, as well as in-person support at our City Council meetings. The five-year Digital Strategic Plan that ThirdWave produced was not your average mission statement and SWOT analysis, but an invaluable artifact that documents actionable technology projects, their timeline, and estimated budget. The City was able to use this breakdown developed by ThirdWave to transparently request funding and provided a structure by which we can provide updates to our community. The Rapid Workflow® methodology used and taught by ThirdWave is also highly effective. After experiencing Roy's fluid and clear Rapid Workflow® sessions, he seamlessly taught our staff how to execute the Rapid Workflow® methodology to document business, technical, and functional solution requirements. To this day, staff continues to save the City thousands of dollars across multiple large Citywide projects by defining their requirements before procuring technology solutions, and we continue to bring back Roy to certify new IT staff in the Rapid Workflow® methodology. The most critical component of ThirdWave's value to the City is the collaborative relationship they were able to create with our departments. Roy and his team at ThirdWave were and continue to be responsive to the City's specific needs. ThirdWave has not only completed a successful scope of work with the City of Berkeley and has become a trusted resource and partner with the City of Berkeley. Thank you! Sincerely, Savita Chaudhary Director of Information Technology City of Berkeley ~ ----- Proposal ©2022 68 ThirdWave 12100 Wilshire Blvd., Suite 800 Los Angeles CA 90025 310.804.7565 V 310.312.9513 F UU\.iUYIYI I Cl IVt::IUJ,Jt: IU. UJ f C.C\.,UU-cr\r-O-+JL.J-□ '-'UJ-"tJJC':;JL.J I \.,'"'tJr Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022 5.1.3 Golden Gate Bridge Highway & Transportation District: IS Strategic Plan & Roadmap Fang Lu CIO Golden Gate Bridge, Highway &Transportation District 1011 Andersen Drive San Rafael, CA 94901 415.923.2302 Office 415. 722.1535 Cell flu@goldengate.org Duration: January 24, 2020 -July 1, 2020 Cost: $99,879 Customer Reference: To Whom it may concern: ThirdWave performed an IS Strategic Plan for GGB and completed the work on time and on budget. The initiative took 5 months during the COVID-19 pandemic and a lot of things changed. Roy , ThirdWave consultant, was not able to travel on site during the lockdown. This would normally have caused issues or challenges, but looking back, none of this affected the project. The team sustained the work quality, made sure of their availability, achieved great engagement with GGB staff, and delivered a great outcome. Overall, it was a great success. Plan was adopted by the GGB eTeam as of July 15th , 2020. As the GGB CIO, I was extremely impressed with the work ThirdWave delivered. • Quality of the work product All together ThirdWave delivered a total 152 pages of two volumes of GGB IS Strategic Plan, another 55-page booklet for Rapid Workflow Diagrams, one comprehensive spreadsheet for all IS projects, 5-year prioritization and funding needs, and a 37-slide presentation. The amount of work was tremendous. All products were high quality and all information was captured thoroughly and accurately from a series of activities: a GGB District-wide survey, 8 management interviews, 4 IS focus group workshops, and 18 Rapid Workflow workshops. Everything in the documents is backed up with detailed information provided by District staff -from the executive level to SMEs. Information was documented, organized and graphically analyzed where appropriate. This made it easier to read and understand what the information means. The tremendous number of details captured in the Plan are also helpful for seeing where the analysis and recommendations came from . I've received positive comments from the GGB e T earn executives for the rigorous methodology ThirdWave used and the outcome. We now have a good Plan and a guideline for IS to march down the road in the next 5 years. Proposal ©2022 69 ThirdWave 12100 Wilshire Blvd., Suite 800 Los Angeles CA 90025 310.804 .7565 V 310 .312 .9513 F Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022 • Rapid Workflow® process mapping Overall ThirdWave conducted 18 Rapid Workflow® workshops for GGB. 34 staff attended these workshops with 64 attendances that many attended more than one. The workshops were extremely helpful for understanding the business' ask. They captured 'as-is' business processes for business requests that weren't captured before. We now have a booklet that anytime down the road any of us can refer to for any of those processes. Detailed impact and benefits were discussed and documented, which can help conduct a future ROI analysis if needed. Staff was very engaged through the exercise. The Rapid Workflow® methodology is a thorough and mature process. It does the legwork for future IS work based on identified requirements. The data collected paves the road for either an RFP or initiating a project. What staff liked about it, other than the fact that they felt heard during the exercise, was that they didn't have to do any pre-work or after-work for these workshops. It usually takes 5-10 minutes for people to be fluent with it, but it was quite natural. 16 out of 18 workshops were finished on time and wrapped up successfully. Two needed follow-ups, mostly because of additional areas that needed to be addressed. Overall, the Rapid Workflow® process mapping was an effective methodology and a big help for me and IS to understand the Business' ask, and a big help to business units for documenting and organizing their requirements. • Project Management, communication and coordination Being the CIO of GGB, I saw the need for me to take on the role of the Project Manager for the IS Strategic Plan. Working with Roy through the whole exercise I'd say that I like what I've seen for how Roy and ThirdWave managed the project and conducted their communication and coordination. The ThirdWave team is very responsive. The team came up with a thorough project timeline, and did a good job following the timeline. All communications were professional and well thought out. Roy does a great job managing and facilitating meetings and workshops. My IS team is very vocal and has a lot of thoughts and feedback, which I appreciate. Roy handles his interactions very well which is not always easy. It all comes from his decades of years of experiences. • Keeping the project on schedule The ThirdWave team, and Roy, did a good job keeping the project on schedule. With the big impact of the COVID-19 pandemic, the project finished only 2 weeks later than the original timeline. The quick turnaround time and a lot of after-work­ hours and weekend time from Roy and Aymee, Business Analyst, definitely contributed to the on-time delivery of work. This is one of the best delivered projects I've seen and a great relationship I've built with Roy and Aymee, working together through this project. I enjoyed working with them. The team is flexible, responsive, and professional. Roy provided a lot of great input for me for all things considered with strategic planning. I was able to leverage their decades of experiences and make decisions on how to move forward with GGB IS in a great manner. I also appreciate that Roy Proposal ©2022 ThirdWave 12100 Wilshire Blvd., Suite 800 Los Angeles CA 90025 310 .804.7565 V 310.312.9513 F 70 Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022 always provides a well-balanced input and feedback when I discussed GGB IS challenges with him. This helped me form a good vision and strategy leading the IS team and delivering the best service to District customers. I 'd definitely recommend this firm and the team to my industry peers and other organizations. Fang Lu I Chief Technology Director Golden Gate Bridge, Highway & Transportation District flu@goldengate.org 5.1.4 City of Costa Mesa: IT Strategic Plan & Roadmap Steve Ely Information Technology Director Information Technology City of Costa Mesa 77 Fair Drive, Costa Mesa, CA 92626 714.7544891 steve.ely@costamesaca.gov Duration: April 2018 -April 2019 Cost: $ 86,892 Customer Reference Letter: August 13, 2019 To whom it may concern: Please allow this letter to serve as my recommendation for Roy Hernandez and his company, ThirdWave Corporation. It was a genuinely pleasurable experience working with ThirdWave. For the past year, Costa Mesa IT department has worked with ThirdWave Corporation to assist us with the department's strategic plan initiative. ThirdWave's strategic planning experience made it a very reliable partner for us. The IT Department looked for a provider that would assist us in writing a strategic plan. Among the vendors that could possibly meet our needs , the IT department selected ThirdWave through a request for proposal process . As expected, ThirdWave brought expertise in strategic planning and project management. Part of the project was to hold Rapid Workflow workshops to gather mission critical business functions for each City department. Over thirty business process­ modeling workshops were held with each stakeholder to capture our business and service delivery challenges, and to highlight where we could improve through policy change. With this book of processes, all departments will be able to articulate our business and technical functions for any subsequent projects. Proposal ©2022 71 ThirdWave 12100 W il shire Blvd ., Su ite 800 Los Angeles CA 90025 310 .804 .7565 V 310 .312 .9513 F ------------------- Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12 , 2022 ThirdWave remained flexible through the entire information gathering process. As workshop dates and times changed, ThirdWave was able to work with other departments to fill the gaps. I highly recommend ThirdWave Corporation for your Strategic Planning initiatives. The IT department of the City of Costa Mesa had an excellent experience with them. The strategic plan will be a blueprint of IT initiatives for many years to come. Sincerely, Steven Ely Information Technology Director 5.1.5 City of Pasadena: Digital Strategic Plan & Roadmap and Refresh Phillip Leclair Chief Information Officer Department of Information Technology City of Pasadena 100 North Garfield Avenue, N123 Pasadena, CA 91109 Duration: DSP Refresh July 2017 -Jan. 2018 Original Digital Strategic Plan 2011 ll!I PAfADENA Cost: $ 74,999 Additional Follow-up Projects Our partnership with the City of Pasadena (which began in 1999 to redesign the City's Website) continued after completing the City's Digital Strategic Plan. 1. Pasadena Water &Power DSP (2013) Due to our outstanding performance, ThirdWave has been awarded a second contract to produce a DSP for the Pasadena Water & Power. 2. City of Pasadena Enterprise Content Management System RFP (2012) Articulated functional and technical content management requirements for all departments. This included the development of an enterprise taxonomy and the production of a Request for Proposal for an Enterprise Content Management System. Customer Reference: To Whom it May Concern: The City of Pasadena engaged with ThirdWave to conduct a technology needs assessment and develop a comprehensive 5-Year IT Strategic Plan . The project was completed successfully, on-time and on-budget. The project steering committee, which included a cross section of City department heads and the City Manager's impressed office with were the a happy with mount of wo ThirdWave 's rk completed performance and associa and ted thoroughly documents ©2022 Proposal 72 ThirdWave 12100 Wilshire Blvd ., Suite 800 Los Angeles CA 90025 310.804.7565 V 310.312.9513 F Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022 produced from the engagement. No formal changes were made to the original contract. ThirdWave was able to meet the City's aggressive time schedule. Additional assessment and analysis work were added under a separate agreement, including additional Rapid Workflow sessions and an evaluation of IT staffing levels. Roy Hernandez was the face of the project and worked with the project steering committee exclusively. Frank De Windt participated in many of the Rapid Workflow sessions and individual interviews. Other ThirdWave staff participated behind the scenes and were not typically on-site. Overall, the project committee was thoroughly impressed with Roy and Frank 's depth and breadth of technology knowledge and experience and were beyond satisfied with their service. The IT Strategic Plan offered by ThirdWave is different than a typical IT Strategic Plan in that it produces actionable projects and initiatives centered on delivering value to the departments/agencies of your organization. The Rapid Workflows will be one of the most valuable artifacts produced because it shows the current state of your business processes from end-to-end and is a necessary step in any business process transformation. We wish we could hire Roy and ThirdWave to be on staff with our City permanently. Since the original engagement we have brought ThirdWave back to conduct additional Rapid Workflow sessions and help our customers define their requirements before acquiring technology solutions. Roy Hernandez and the entire ThirdWave staff were professional, detailed and insightful throughout the engagement. Use the Rapid Workflow® process everywhere you can to document business processes from a business centric view. The sessions encourage cross functional collaboration, uncover immediate improvement opportunities, potential technology solutions and benefits. Phillip Leclair Chief Information Officer City of Pasadena Proposal ©2022 73 ThirdWave 12100 Wilsh ire Blvd ., Suite 800 Los Angeles CA 90025 310.804 .7565 V 310 .312 .9513 F UU\,;UVl~I I Cl 1v~1uµt:: IU . UV/ CD\.,,UU-Of"\rO-+VL'-'-D'-'UV-"tVVD';1LV I \.,,"'tVr Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022 5.1.6 City of Sacramento: Digital Strategic Plan & Roadmap and Refresh Maria MacGunigal Ignacio Estevez CIO Project Manager 915 I Street, 3rd Floor 915 I Street, 3rd Floor Sacramento, CA 95814 Sacramento, CA 95814 916.808.7998 916.808.7349 mmacgunigal@cityofsacramento.org iestevez@cityofsacramento.org Duration: April 30 -May 30, 2020, DSP Refresh April 20, 2016-November 20, 2016, DSP Refresh October 15, 2013-July 2014, original DSP Cost: $99,992 (Original DSP) Additional Follow-up Projects 1. Digital Strategic Plan Five Year Refresh (2020) The purpose of the City of Sacramento Digital Strategic Plan (DSP) 5-Year Refresh project is to apply metrics for a post implementation assessment of performance , accomplishments and progress made since 2014 when the initial DSP Refresh was carried out. The DSP Refresh assessment examined the following: • 5-Year DSP Initiatives Planned Vs. Actual: Years 3, 4, and 5 • Projects completed by City Goals • Projects by Dollar Size • Long-term strategic accomplishments 2. Enterprise Cashiering Functional & Requirements Definition (2020) Carried out Rapid Workflow® process workshops to articulate functional and technical requirements for an Enterprise Resources Planning RFP to standardize the numerous and disparate cashiering systems used at the City, including the following: 1. Finance Taxes & Payment Permit 7. Youth, Park & Community Registration 2. COD Building Permits Cashiering 8. Animal Care Animal Licenses & Adoptions 3. City Clerk Commission Cashiering 9. Convention Cultural Services Events 4. Sacramento Marina 10. Fire Department Weekly Deposit 5. Police Records Cashiering 11. Department of Utilities Utility Bill Payment 6. Finance Ticketing 12. Public Works Parking Cashiering 3. Digital Strategic Plan Two Year Refresh (2016) Carried out a DSP Refresh, a post implementation performance assessment to gauge the City's progress in the first two years of implementation. The City's IT organization and its operation have been reinvented, exceptional service delivery redefined, and dramatic cost savings realized. 4. Five Mini-Digital Roadmaps {MOR) (2017-2018) ThirdWave carried out a series of detailed digital roadmaps to develop detailed business, functional and technical specifications for new Smart City/Internet of Things solutions. The following City departments were included in this project: Community Development Department, Public Works, Utilities , Police, and Fire Department. Proposal ©~ ~ ThirdWave 12100 Wilshire Blvd ., Suite 800 Los Angeles CA 90025 310 .804.7565 V 310 .312 .9513 F ---------- Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022 Customer Reference: June 2, 2014 To Whom it may concern, ThirdWave recently completed the development of the City of Sacramento's Digital Strategy that serves as the framework for how technology services will be managed and delivered throughout City. ThirdWave was selected for this project over three other proposals due to their comprehensive project management methodology and information gathering approach, 25 years of experience in developing strategic plans, and past proven track record with other City of Sacramento projects. Included under the project were 30 business process workshops, IT focus groups , executive management interviews, IT staff skills assessment, and on-line staff survey. Working under an aggressive timeline, ThirdWave delivered the project on-time and exceeded project expectations. Among the several information gathering exercises performed by ThirdWave, their patient Rapid Workflow® business process workshops were instrumental in providing a self-contained assessment of specific business challenges that addressed problems , impacts, solutions and benefits. This unique process helped identify business inefficiencies that formed the basis of the Digital Strategy recommendations and technology initiatives to address these issues. ThirdWave's unmatched data driven process and technical experience provided a foundation for supporting the formal project recommendations and implementation plan developed from the project. In summary , I am extremely pleased with the services provided by ThirdWave . Their vast experience in developing organizational IT strategic plans came shining through in delivering an exceptional product that the City will benefit from for years to come. Roy, you and ThirdWave team are truly remarkable and have been a pleasure to work with. Thank You! Sincerely, Maria MacGunigal Chief Information Officer City of Sacramento Proposal ©2022 75 ThirdWave 12100 Wilshire Blvd ., Suite 800 Los Angeles CA 90025 310 .804 .7565 V 310 .312 .9513 F Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022 6.1 Insurance ThirdWave has reviewed the City's insurance requirements and will be provide the necessary Certificates of Insurance to execute a professional services agreement. ThirdWave is able to meet the insurance requirements outlined in the Standard City Consultant Agreement. Proposal ©2022 76 ThirdWave 12100 Wilshire Blvd ., Suite 800 Los Angeles CA 90025 310 .804.7565 V 310.312 .9513 F UU\.iU-.:l1y1 I Cl 1vt:1uµt: IU. UV I c.ovuu-c/"\r0-+VL.;J-O;JUV-"'tVVD-04'.V I V"+Vr Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12 , 2022 7.1 Conflict of Interest Disclosure The following page provides the Disclosure of Conflict­--- of-Interest Statement form provided in the Standard City Consultant Agreement (EXHIBIT C of ATTACHMENT -. CONFticr-AV ~ 1 ). ~:i. ,N T':REST ST _.... Proposal ©2022 77 ThirdWave 12100 Wilshire Blvd., Suite 800 Los Angeles CA 90025 310.804.7565 V 310.312.9513 F UUL;UV1y11 c:.11vt::1uµt:: IU. UJ( CD\..,UU-oMrO-+J£;.J-o~uv-"+JJC.3~V I \.,"+Jr Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12 , 2022 EXHIBITC DISCLOSURE OF CONFLICT OF INTEREST Information Technology Strategic Plan Update YES* NO 1 Are you currently in litigation with the City of Fresno or any of its agents? □ ~ 2 Do you represent any firm, organization, or person who is in litigation with the City of Fresno? □ ~ 3 Do you currently represent or perform work for any clients who do business with the City of Fresno? □ IX! 4 Are you or any of your principals, managers, or professionals, owners or investors in a business which does business with the City of Fresno, or in a business which is in litigation with the City of Fresno? □ IZI 5 Are you or any of your principals, managers, or professionals, related by blood or marriage to any City of Fresno employee who has any significant role in the subject matter of this service? □ Ix! 6 Do you or any of your subcontractors have, or expect to have, any interest, direct or indirect, in any other contract in connection with this Project? □ !RI * If the answer to any question is yes, please explain in full below. - .,,,..--.... I / ~ ( ___xtffi~Ln rJt c_/Explanation: S ignature .,___'/-Y April 8. 2022 Date Sergio Hernandez (Name) 1birdWave Corporation (Company) 12100 Wilshire Blvd.. Suite 800 (Address) D Additional page(s) attached . Los Angeles , CA 90025 (City, State Zip) ©2022 Proposal 78 ThirdWave 12100 Wilshire Blvd., Suite 800 Los Angeles CA 90025 310.804 .7565 V 310. 312 .9513 F Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022 8.1 Sample Documentation The following pages provide sample artifacts taken from various IT Strategic Planning projects for cities . The final deliverable is comprised of two volumes: Volume I, IT Strategic Plan, reflects the detailed findings of all project tasks along with actionable recommendations. Each ITSP provides a description of each initiative, the challenge, solutions, and justification for investing in the initiative. Figure 8.1.2, Sample City of Costa Mesa ITSP Table of Contents, on the following pages illustrates the comprehensiveness of our IT Strategic Plans. Volume II, ITSP Roadmap, provides a prioritized list of ITSP initiatives, a detailed timeline and a detailed 5-year budget estimate reflecting one-time hardware costs, one- time software costs, ongoing software maintenance costs, professional services costs, and City staff costs (if required). Figure 8.1.3: ITSP Roadmap 5 Year Estimated Investment on the following pages illustrates the comprehensiveness of our budget estimates. Unique in the IT industry, ours is the only budget estimating method that identified if ITSP initiative will be done by IT Staff, Contracted resources and/or vendors. Also unique, ThirdWave's budget estimates include one time hardware costs, one time software costs, ongoing software maintenance costs. In other projected Total Cost of Owners over the ITSP five-year time. We can produce such detailed in-the-trench estimates because we are systems integrators -not just consultants. Figure 8.1.4: Sample 5 Year ITSP Roadmap, illustrates a detailed implementation plan. We are the only vendor whose schedules include the procurement of systems as part of the Roadmap. Proposal ©2022 79 ThirdWave 12100 Wilshire Blvd ., Suite 800 Los Angeles CA 90025 310.804 .7565 V 310 . 312.9513 F UUliUVl~I I C.I IVt:l!IUJJt:l! IU. U.J, C.C\.,UU-cMrO-+.J"'-V-□ ..JU.J-+V.JC:,"'-.J I V"t.J r Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno Figure 8. 1. 1: Sample Rapid Workflow® As-ls Business Process Map IT Strategic Plan City of Costa Mesa Session 7: Public Services -Asset Management ~ □ ~r===i eo,LJ~l_J ~g,~Maintenance Services: Signs WO Process Build ~~ Build Signs & Marking Staff, liiifu!.J ~ • Build: manufactured in-t Build/ '\. ,R,:::e!'.:pl::ace::..._________ I • C Condition ')No Build or Procure Procure/ )- OK .Replace. Yes Signs & Marking Staff, Signs & Marking Staff, Superintendent Superintendent nl @• Fill out records in the • Visually inspect. p ~ field • Reflectivity inspection • Update inventory at night. Update Records database. • Determine installation Note: Current Sign date in the database Inventory application is • Sign Type , not working • Determine if the sign is Signs & Marking Staff, Superintendent A obsolete , • Update sign inventory slip , • Update the database : maintenance history, etc. 8,10 E]Engineering Services: Streets ~ r:=>! ~r:=>! ~~ ~~ Program~I Inventory I '"I ~:~~on .. In ClP Contract Administration, Admin, Staff • Award of contract Eng , Tech, Assist Eng, Eng Tech, Assist, Eng Consultants • Prioritize the ratings in • Update the PC\ conjunction wrrh costs. • Site visits, field inspections. • Evaluate in relationship to other projects . ~ I~.~ I / No Procure □~ ~□ ~p~EJ D EJ ~rn 8 Procure Signs & Marking Staff, Su\ • Procure : order from ven • Generate PO wrrh T&Co Project Managers, Co Contract administratic • Recognize grant funds/ appropriate budget • Change Orders. • Procurement f=="1 f=:?'I e=,r.===?, UU(.;U~1y1 I Cl IVt:IIUiJt: IU. U.:>I COVUU-CJ-\rO-+.:>Lv-cvu.:>-+.:>JC::1--'.J I V"t.:>r Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno IT Strategic Plan City of Costa Mesa Session 7: Public Services -Asset Management Problem Impacts 1. Antiquated inventory application, 1. -Staff time. does not work . Insufficient storage. Public perception. (15,000+ signs) Liability issues . 2 . Loss of institutional knowledge . Inability to do asset manage . 3 . No SOPs for Streets. 2. -Stafftime . 4. Records management, lack of digital Staff stress. records Cost to hire consultants. 5 . Inability to communicate with 3. -Inconsistent operations. departments together, lack of a Staff confusion . collaborative platform . Creates redundant work . 6 . Redundant systems, electronic and Staff frustration . hardcopy . 4. -Challenges responding to PRAs, 7. Lack of electronic storage, servers. meeting federal audit requirements. 8. Signatures routing is cumbersome Financial impacts. and inadequate. Difficult to research. 9 . No reliable as-builts. 5. -Less collaboration. 10. Project files are not standardized . Staff time . 11 . Excel spreadsheets contain vital Create redundant work. infrastructure are vulnerable and 6. -Updating and managing multiple corruptible. systems. 12 . Lack GIS and GPS to manage 7. -Potential loss of information . assets, contemporary technology. Unable to manage assets . Difficult to locate information . Unreliable data. 8 . -Stafftime. Delays in service and projects. 9 . -Stafftime. Costs because of change orders. Challenging for maintenance and asset management. 10. -Inconsistent file management. Staff time. Difficult to research. 11 . -Vulnerability . Potential loss of information . 12 . -Challenging to locate assets . ri.11 .... ...,, .... ,.. .... l"tl'\I"\,..,+ ..,,....,.j,..,f,,......,,..,....,, ...." ~1 Solutions New Fixed Asset Management System Features & Functions • Asset Inventory . • Ability to track the following asset types : • Owned buildings : o PW facilities o Parks building facilities • Parks • City Signs • City Storm Drain System • City retaining walls, roadways • Streets • Roadway Marking • Bike Lanes • Amenities • Street light • Light poles • Curb ramps • Sidewalks (track trip & falls, claims) • Curbs and gutters • City Electrical City Irrigation • City Trees • Monument signs • Pa rking Pe rmi ts • Li nk condition assessment to asset management. • Ability to add request to the asset management process. • Mobile application. • Ability to see the service request history of an asset. • Web-enabled . • Support mobile devices, responsive design. • Intuitive GUI (graphical use interfaces.) • Provide public access to appropriate information on assets. • User friendly system. • Ability to store video, pies , and data . • O&M/Capital: Capture maintenance and inspection cost UU\,;U ..:>1y1 I Cl IVt:IUl-'t: IU . U.J I ccvuu-ol"'\rO-+VLv-cvu~-+..J.:>D:::1£.J I V'+Vr Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno IT Strategic Plan City of Costa Mesa Session 7: Public Services - ,Sol4tions • Maintenance / Replacement: • Schedules • Time Keeping • Triggers • Inspection records • Predictive Maintenance Models • Test reports • Feedback to Work Order when required planned periods • Depreciation Schedule: • Useful life • Annual expense • Net Book Value • Depreciation Expense Forecast • E-Forms Asset Management or during appropriate • Job Closing : Automated method of capture all costs and turn it into an asset • Asset number linked to future ERP . • Asset Status • Provide ability to produce Risk Index . • Cond itions (e .g., moratorium) Interfaces • Work with the City's Laserfiche content management system, including a standard taxonomy • GIS • Outlook (Calendar) • Underground Service Alert (receive Tickets via email process) • Future Land Management System into this 1. -Could do better project management, what projects can be delive Better public perception . -Could accurately estimate the City's maintenance costs . Enhance efficiencies . Reduced staff stress. Better public perception of the City. -Overall cost savings . Improved maintenance of assets . Better data for Mure planning . Improved reporting capabilities Improved transparency Better manage expectations . Improved resource allocation. Improved future planning . -Could effectively articulate to management the resources requirer 2 . -Improved retention of knowledge. Improved efficiency . Better data for future planning . Reduced staff stress . 3. -Same as #2 . 4 . -Improved records management and compliance with records rete Better Public Records Request responses. 5 . -Everyone would have access to the consistent data . Less follow up required . -Staff time savings. Reduced redundancy . Improved efficiency . Reduce the number of staff need to locate data . 6 . -Same as #1 and #2 . 7. -Locate information faster and easier . -Complete and organized documents and records . 8 . -Same #1. 9 . -Better closeout. Reduced staff stress . Improved efficiencies and maintenance. Retain institutional knowledge . Mitiaate staff time verifvina information UUVUYIYI I Cl IVt:IUIJt:: IU. UJ I CD\.,UU-C>MrO.......JL;J-D;JU.,J-6+-.,J.JD::1""J I \,,,6+-Vr Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022 Figure 8.1.2: Sample City of Costa Mesa /TSP Table of Contents City of Costa Mesa Information Technology Strategic Plan & Roadmap Table of Contents IT Strategic Plan & Roadmap: Volume 1 Findings & Recommendations Preface .................................................................................................................................... P1 Section 1 Executive Summary .......................................................................................................... 1 1.1 Information Technology Strategic Plan Vision ....................................................... 1 1.2 Project Goals & Objectives .................................................................................... 2 1.3 Project Approach & Methodology .......................................................................... 2 1.4 Information Technology Strategic Plan (ITSP) Findings ........................................ 3 1.4.1 Summary of Key Findings ...................................................................................... 3 1.4.2 Summary Key Recommendations ............................................................. ............ 4 1.4.3 IT Strategic Plan Roadmap Benefits ...................................................................... 6 Figure 1.4 .3.1 : ITSP Potential Benefits .............................................................................. 7 Section 2 Project Overview ............................................................................................................... 8 2.1 Project Background, Goal & Objectives ................................................................. 8 2.2 IT Strategic Plan Roadmap Project Approach ....................................................... 9 Figure 2.2 .1: Comprehensive Project Methodology .............. ............................. 10 Figure 2.2.2: Comprehensive Project Framework .............................................. 11 Section 3 IT Strategic Plan Roadmap Findings ............................................................................ 12 3.1 Management Requirements Findings ................................................................. 12 Figure 3.1.1 : Management Team Business Challenges .................... ................ 13 Figure 3.1.2: Management Team Technology Challenges ................................ 14 Figure 3.1.3: Emerging Technologies ............................................................... 15 Figure 3.1.4: IT Staffing , Knowledge and Resources Allocation ........................ 16 3.1 .2 Summary of Management Interviews ............................................. ..................... 16 3.2 IT Staff Focus Group Findings ............................................................................. 17 1: Infrastructure ................................................................................................... 17 2: Hardware ......................................................................................................... 17 3: Application/Database Software ....................................................................... 17 4: IT Service Delivery Model ............................................................................... 18 3.2.1 Summary of IT Focus Groups .............................................................................. 19 Figure 3.2.1.1: IT Focus Group Problem Statement Dashboard ....................... 19 Figure 3.2.1.2: Overall Summary of IS Department Challenges ........................ 19 3.3 City Staff Onl ine Survey .... ................................................................................... 20 Figure 3.3.1: Rating of Overall Condition of Information Systems .................... 21 Figure 3.3.2 : Staff Rating of Services Provided by the IT Organization ............ 22 Proposal ©2022 83 ThirdWave 12100 Wilshire Blvd., Suite 800 Los Angeles CA 90025 310 .804.7565 V 310.312 .9513 F L/UliU,.:::uy1 I C l IVt:IUf.Jt:: IU . UJ( CD\..,UU-Ol"'\rO--tJ~;..J-D'-'UJ-4.f>..)..)C-.:J~,.) 1'-''+Vr Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022 3.4 Online Constituent Survey ................................................................................... 23 Figure 3.4.1: Age of Community Participants ............................................ ..... 23 Figure 3.4.2: Social Media Usage ................................................................... 23 Figure 3.4.3: Customer Experience Rating ..................................................... 24 Figure 3.4.4: Importance of Online Services ................................................... 24 3.5 Leading Technology Initiatives ............................................................................. 25 Figure 3.5.1 : Enterprise Initiative Matrix ........................................................ 25 Figure 3.5.2: Management Policies & Process Improvements ..................... 26 Figure 3.5.3: Infrastructure & Hardware Requirements ................................ 27 Figure 3.5 .4: Departmental Software Requirements ..................................... 28 Figure 3.5.5: Enterprise Software Requirements .......................................... 29 Figure 3.5.6: E-Government Requirements .................................................. 30 3.6 ITSP Initiatives .................................................................................................. 31 Figure 3.6.1: ITSP Technology Initiatives (Not Prioritized) ........................... 31 Section 4 ITSP Roadmap Recommendations ............................................................................... 33 4.1 Introduction to the ITSP Roadmap Recommendations ....................................... 33 4.2 Information Technology Strategic Roadmap Initiatives ....................................... 34 4.2.1 Technology Recommendations ........................................................................... 34 Infrastructure ........................................................................................... 34 I 1 Wi-Fi Master Plan ................................................................ 34 I 2 Telephone System .............................................................. 36 HW Hardware : Servers, Desktops, Mobile Devices, Peripherals .................. 36 HW 1 Police In-Car Video ............................................................. 36 HW 2 Public Services : Parks & Community Services 2-Way Radios ................................................................................ 37 HW3 Police Mobile Data Computers ............................................ 38 HW4 Video Cameras .... ................................................................ 38 DSW Departmental Software ........................................................................... 39 D SW 1 Parks, Parks & Recreation Application ............................... 39 D SW 2 Public Services, Adopt Asset Works for Vehicle Services .. 41 D SW 3 Code Enforcement, Code Enforce. Compliant Application . 43 D SW 4 Police, Learning Management Application .......................... 45 D SW 5 Special Events Application .................................................. 45 D SW 6 Parks & Community Services, Park Facilities Mapping ......46 D SW 7 Development Services, Land Management System] .......... 46 ESW Enterprise Software ................................................................................ 4 7 E SW 1 ERP Finance ....................................................................... 4 7 E SW 1.1 ERP: General Accounting Module .................................... .47 E SW 1.2 ERP: Accounts Receivables Module ................................... 48 E SW 1.3 ERP: Accounts Payable Module ......................................... 50 E SW 1.4 ERP: Budget Module ........................................................... 52 E SW 1.5 ERP: GIP Module ................................................................ 55 E SW 1.6 ERP: Cashiering Module ..................................................... 58 E SW 1.7 Year End Closing & Financial Reporting ............................. 60 E SW 2 ERP: Purchasing Module .......................... .......................... 61 ©2022 Proposal 84 ThirdWave 12100 Wilshire Blvd., Suite 800 Los Angeles CA 90025 310 .804 .7565 V 310.312.9513 F 4.2.2 Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022 ESW3 ERP: Store Inventory Module .............................................. 64 ESW4 HR ....................................................................................... 65 E SW4.1 ERP : HR Payroll Module ..................................................... 65 E SW4.2 ERP : HR Hiring Module ....................................................... 68 E SW4.3 ERP : HR Benefits Module ................................................... 70 E SW 4.4 ERP: HR ID Card Printing Application ................................ 72 ESW5 ERP: Fixed Asset Management .......................................... 72 ESW6 ERP: Fleet Management Module ........................................ 76 ESW7 ECMS .................................................................................. 78 E SW 7.1 ECMS Deployment Strategy & Taxonomy ......................... 78 E SW7.2 ECMS Backfile Conversion ................................................. 79 E SW 7.3 ECMS Workflow Automation ............................................... 80 E SW 7.4 ECMS Records Management/ E-Discovery ....................... 81 ESW8 Public Records Requests .................................................... 83 ESW9 Agenda Management Application ....................................... 85 ESW 10 Public Service Request Application .................................... 87 ESW 11 Construction & Demolition Application ................................ 89 ESW 12 Enterprise GIS ..................................................................... 92 E G 13 Smart City/Internet of Things ............................................... 94 E G 13.1 E-Government Applications ................................................. 95 Figure 13.1.1: Web Technologies for Enhancing Customer Service ................................................................ 95 Figure 13.1 .2: Importance of Online Services ....................................... 95 Figure 13.1 .3: Importance of Providing Online Services ....................... 96 E TECH Enterprise Architecture ........................................................ 97 E TECH 1 Cloud Solutions/Cloud Services Broker Policies ................. 97 Operational Recommendations ........................................................................... 98 0 IT Operational Improvements ................................................................. 98 01 PC/Mac Support ............................................................ .......................... 98 02 Fiber Backbone ...................................................... ................................. 98 03 Disaster Recovery Plan .......................................................................... 99 04 Business Continuity Plan ...................................................................... 100 05 Physical Security Assessment .............................................................. 100 06 Cyber Security Assessment.. ................................................................ 101 07 Project Management ............................................................................. 101 08 Ongoing End User Training .................................................................. 102 ©2022 Proposal 85 ThirdWave 12100 Wilshire Blvd ., Suite 800 Los Angeles CA 90025 310 .804.7565 V 310.312.9513 F Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022 4.2.3 Management Recommendations ....................................................................... 103 M Management ........................................................................................ 103 M 1 IT Organization and Operational Model. ............................................... 103 Figure M 1. 1: Existing City IT Organization Chart ............................... 104 Figure M 1.2: Adequateness of IT Staffing ......................................... 105 Figure M.1.3: Proposed IT Organization .............................................. 107 M 1.1 IT Organization Benchmarking ............................................................. 109 Figure M .1.4: IT Staffing Benchmark ................................................... 109 Figure M.1 .5: IT Staffing Benchmarked Cities ............................. ........ 110 M 2 IT Governance ...................................................................................... 111 Figure M 2.1: Existing IT Governance Process ................................... 112 Figure M 2.2: Proposed IT Governance ............................................... 113 M 3 Change Management ........................................................................... 114 Figure M 3 .1: Proposed IT Change Management Model .................... 115 Section 5 Appendix ........................................................................................................................ 117 5.1 Land Management System, Procurement in Progress ...................................... 117 5.1.1 Developmental Services, Building Division, Plan Check ................................... 117 5.1.2 Development Services-Inspections ................................................................. 119 5.1.3 Public Services -Entitlement Process .............................................................. 122 5.1.4 Fire & Rescue Building Permit.. ......................................................................... 127 5.2 Glossary of Terms .............................................................................................. 129 Proposal ©2022 86 ThirdWave 12100 Wilshire Blvd., Suite 800 Los Angeles CA 90025 310.804.7565 V 310.312 .9513 F Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022 Year -· Figure 8.1.3: /TSP Roadmap 5 Year Estimated Investment No. e ITSP Roadma lnillalive Costs Year 1 Year 2 Year 3 Year 4 Year 5 1 M1 _IS Organization Realignment 50,000 0 2 M2 IT Governance 50,000 0 3 02 PMOOffice 50,000 0 4 16 Improve Network Performance 800,000 0 5 DSW 1,6 Customer Billing System. Refunds, Conservation Portal 3,660,000 288,000 6 ESW4 Enterprise Content master Plan & Taxonomy 100,000 0 7 EGOV 1,3 Website Improvements & Mobile Resp_onsiveness Design 300,000 0 8 11 Backbone Infrastructure Assessment 70,000 0 9 12 Install SCADA Microwave Ring 1,550,000 50,000 10 HW2 Annual PC Lifecycle Replacement (180-200) HW 1 350,000 0 11 HW2 Annual Server Replacement (6) HW 6 125,100 0 12 DSW7 Fleet Reservation System 160,000 18,400 0 0 0 288 ,000 288,000 288,000 0 0 0 0 0 0 0 0 0 50,000 50 ,000 50 ,000 0 0 0 0 0 0 18,400 18,400 18,400 1111:.iit;t:·-• 1 ESW Financial System Enhancement 100,000 0 0 0 2.1 DSW 12 Capital Planning Project Management Application 200,000 23,000 23,000 23,000 2.2 ESW6 Procure-to-Pay•• 0 0 0 0 2.3 DSW5 Contract Management Application 140,000 18,400 18,400 18,400 2.4 DSW11 Project Cost Accounting Application 270,000 34,500 34,500 34,500 2.5 DSW 10 Project Approval Request Application 120,000 9,200 9,200 9,200 3 EGOV2 Online Service Apps (1 of 3 Apps) 80 ,000 0 0 0 4 ESW1 ECMS/eB Web Migration: Phase 1 460,000 48,000 48,000 48,000 5 01 Develop End User Training Program 250,000 0 0 0 6 DSW8 Replace EMIS 370,000 57,500 57,500 57,500 7 14 Add Redundant AC in SCADA Demarcation Room 30,000 0 0 0 8 HW2 Annual PC Lifecycle Replacement (180-200) 350,000 0 0 0 9 HW2 Annual Server Replacement (6) HW 6 125,100 0 0 0 •:.i•S-,1..... •'IIIIL• EGOV2 Employee Engagement Services (Intranet) 120,000 23,000 23,000 2 ESW1 Enterprise Content Management System: Phase 2 200,000 0 0 3 EGOV2 Online Service Apps (2 of 3 Apps) 80,000 0 0 4 HW5 Mobile Device Management System 150,000 11 ,50_0 11,500 5 DSW3 Software Consolidation 20,000 0 0 6 HW2 Application/OS Lifecycle Management 80,000 9 ,200 9,200 7 I 1 Lifecycle Management Plan (Servers) 70,000 0 0 8 HW2 Annual PC Lifecycle Replacement (180-200) 350,000 0 0 9 HW2 Annual Server Replacement (6 ) HW 6 125,100 0 0 •:J•',•~· r•• ESW1 Enterprise Content Management System : Phase 3 540,000 19,200 2 ESW5 Back-file Conversion 3_0AO00 0 3 15 Replace Microwave Repeater Stations (replace old Radios) 1,100,000 0 4 EGOV2 Online Service Apps (3 of 3 Apps) 80,000 0 5 HW2 Annual PC Lifecycle Replacement (180-200) HW 1 350.000 0 6 HW2 Annual Server Replacement (6) HW 6 126,100 0 7 HW2 Infrastructure Replacement Cost 200,000 9 D.1:J,,.: ......-....,,, 1 HW2 Annual PC Lifecycle Replacement (180-200) HW 1 350,000 2 HW2 Annual Server Replacement (6) HW 6 125,100 3 HW2 Infrastructure Replacement 400,000 7,265,100 726,510 7,991,610 2,851,500 285,150 3,136,650 1,742,100 174,210 1,916,310 3,285,800 328,580 3,614,380 1,485,009 148,501 1,633,510 5 Year Total Aver/Year 18,292,460 3,658,492 ©2022 Proposal 87 ThirdWave 12100 Wilshire Blvd., Suite 800 Los Angeles CA 90025 310.804.7565 V 310 .312.9513 F Bid File No. 10099 for Information Technology Strategic Plan Update City of Fresno May 12, 2022 Figure 8.1.4: Sample 5 Year /TSP Roadmap NO TYPE DSP INITIATICE MO PHASE 1 PHASE2 PHASE3 PHASE4 PHASES ----------I-I --I :.:1111 111111 I ESW19 Records Management Rules CCM 4 2 ESW23 Collaboration (Replace E-Room} 3 •3 ESW4 lnforEAM / 71 Upgrade / Enhance 3 I -4 ESW3 Mulli-Departmental Seif-host Accela 2 I ■ 5 EG 2 .2 E-Signatures 3 I -6 ESW21 Implement E-Fonns • I -7 11 Wi-Fi Expansion 6 -8 ESW22 Implement E-Signatures 3 I -9 ESW14 Enterprise Work Order, Asset, Inventory System 6 I -10 12 Smarter City Fiber 6 -11 EG1.1 Remote Access Mobile Workforce (PD.FD) 3 ■12 EG 2.10 Online Payment / Cashiering Solu ti on 6 -13 EG2.5 Online Business Tax Payments 6 -14 EG 2 .6 Online Off Street Parking Payment 6 -15 EG 2.7 Online Major Taxes Payments 6 -16 EG 2.8 Online Business Permit Payment 6 -17. EG2..9 COD: Online Plan Checks/ Permittin 6 DSW10 Public Works: Off St Parking (Replace S&B} 6 ESW12 Transfer Tax Automation 6 -DSWS Parks & Rec Case Management 6 -HW2 Mobile Computing (Hardware) 3 ■ DSW11 Public Works: Traffic Control Permits 6 I -ESW10 eCAPS Module Expansion (Purchasing) 6 -11 Wi-Fi Expansion 4 -EG.1.4 Fire Prevention Automation 3 -DSW3 Fire Inspection Automation 3 -DSW 13 Online Pa ments Public Works 5 ESW24 Enhance Support/ Reporting (311 , eCaps) 3 2 ESW25 Improved Mabie / Cell Phone Management 3 3 EG.1.5 Web-enabled EBMS (Event Management) 5 4 EG 2.4 Online Alarms & Permits Payments 6 5 EG2,11 Fire Dep t.:Online Business lnspec. Schedule 4 6 EG 2 .12 Fire Dept.: Disaster Web Response 4 8 11 Wi-Fi Expansion 4 9 17 Manage & Leverage Mobility -Air Cards 3 10 110 Replace T1 Lines (Fire, PD} 6 11 ESW 17 Imaging / Capture 3 12 ESW18 Ex and Document Mana ement Di ltization / CCM 3 11111 ------ 11111 I -,- DSW4 Automatic Server Patch Management 2 ESW1 Ente,prlse Core Data Model 3 ESWS Business Intelligence 4 ESW Data Warehouse 5 HW6 Implement Printer Consolidation 6 EG 2.2 E-Signature Requirements 7 ESW6 eCAPS Enhancements & Interface Dev. 8 ESW9 eCAPS Billing/ AR (Invoice) Module 9 ESW7 eCAPS Accounts Payable Module 10 ESW8 eCAPS Benefits (Separation} Module 11 ESW 11 eCAPS Contracts Module 12 ESW 13 Consolidate Work Order Management 13 ESW15 Asset Management Systems 14 ESW 20 Implement Automated Workflow (ADRS) 15 ESW 16 Inventory Management System 16 ESW28 eCaps Deal Management 17 ITS Trainimg Plan Development Program 18 EG.2 .1 Web Enhancements/ Portal 19 EG 2.10 Online Payment/ Cashiering Requirements 20 11 Wi-Fi Expansion 21 ITS Di ital Innovation Team 4 FTEs 1 6 6 6 6 3 6 4 6 6 6 6 6 4 6 6 NA 5 6 4 NA 2 3 4 5 7 8 9 10 11 12 13 HW7 DSW12 EG.1.6 18 19 ESW26 ESW27 HW4 DSW7 DSWB DSW9 HW3 Update Radio Systems and MDCs Public Works: GIS Track Utility Cuts Fire: Operative IQ -Expand Use Improve Slow Remote Dial Up Connections Improve Slow Internet Connections Enterprise Electronic File Transfer Staff Scheduling Software Update City-wide AV inventory Parks & Rec : Central Irrigation. Control Parks & Rec,: GPS in Maintenance. Vehicles Police: Versadek APD (Property Disposition) Bar Cade Scanners 6 6 3 3 3 3 3 3 3 3 6 3 ---_---- Proposal ©2022 88 ThirdWave 12100 Wilshire Blvd., Suite 800 Los Angeles CA 90025 310 .804.7565 V 310.312.9513 F