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Home My WebLink AboutC-20-115 - Golden State Greens RedactedApplicant (Entity) Information Application Type Proposed Location Commercial Cannabis Business Permit Application C-20-115 Submitted On: Dec 04, 2020 Applicant Adam Knopf dlambert@djrcompanies.com Applicant (Entity) Name: Adam Knopf, an individual DBA: Golden State Greens Fresno (Business name for this site TBD) Physical Address: 3452 Hancock St. City: San Diego State: CA Zip Code: 92110 Primary Contact Same as Above? Yes Primary Contact Name: Adam Knopf Primary Contact Title: Owner Primary Contact Phone: Primary Contact Email: adam@goldenstategreens.com HAS ANY INDIVIDUAL IN THIS APPLICATION APPLIED FOR ANY OTHER CANNABIS PERMIT IN THE CITY OF FRESNO?: No Select one or more of the following categories. For each category, indicate whether you are applying for Adult-Use (“A”) or/and Medicinal (“M”) or both Adult Use Please make one selection for permit type. If making multiple applications, please submit a new application for each permit type and proposed location. Permit Type Retail (Storefront) Business Formation Documentation: Sole Proprietorship Property Owner Name: Valley Retail Investments LLC Proposed Location Address: Ashlan Ave. and Cornelia Ave. (vacant land) City: Fresno State: CA Zip Code: 93722 Property Owner Phone: Property Owner Email: pcollins@oroscogroup.com Assessor's Parcel Number (APN): 511-171-59S Proposed Location Square Footage: Supporting Information Application Certification Owner Information 23087 List all fictitious business names the applicant is operating under including the address where each business is located: Golden State Greens - 3452 Hancock St., San Diego, CA 92110 Has the Applicant or any of its owners been the subject of any administrative action, including but not limited to suspension, denial, or revocation of a cannabis business license at any time during the past three (3) years? No Is the Applicant or any of its owners currently involved in an application process in any other jurisdiction? Yes If so, please list and explain: San Diego, Chula Vista, Chico, Oxnard I hereby certify, under penalty of perjury, on behalf of myself and all owners, managers and supervisors identified in this application that the statements and information furnished in this application and the attached exhibits present the data and information required for this initial evaluation to the best of my ability, and that the facts, statements, and information presented are true and correct to the best of my knowledge and belief. I understand that a misrepresentation of fact is cause for rejection of this application, denial of the permit, or revocation of a permit issued. In addition, I understand that the filing of this application grants the City of Fresno permission to reproduce submitted materials for distribution to staff, Commission, Board and City Council Members, and other Agencies to process the application. Nothing in this consent, however, shall entitle any person to make use of the intellectual property in plans, exhibits, and photographs for any purpose unrelated to the City's consideration of this application. Furthermore, by submitting this application, I understand and agree that any business resulting from an approval shall be maintained and operated in accordance with requirements of the City of Fresno Municipal Code and State law. Under penalty of perjury, I hereby declare that the information contained in within and submitted with the application is true, complete, and accurate. Iunderstand that a misrepresentation of the facts is cause for rejection of this application, denial of a permit or revocation of an issued permit. A denial or revocation on these grounds shall not be appealable (FMC 9-3319(d)). Name and Digital Signature true Title Owner Please note: the issuance of a permit will be determined based on the application you submit and any major changes to your business or proposal (i.e. ownership, location, etc.) after your application is submitted may result in a denial. All applications submitted are considered public documents for Public Records Act request purposes. For details about the information required as part of the application process, see the Application Procedures & Guidelines, City of Fresno Municipal Code Article 33 and any additional requirements to complete the application process. All documents can be found online via this link. For questions please contact the City Manager’s Office at 559.621.5555. Owner Name: Adam Knopf Owner Title: Owner Owner Address: 3446 Hancock St. Owner City: San Diego Owner State: CA Owner Zip: 92110 Has Owner Completed Background Check Application? No Ownership Percentage (%): 100 3452 Hancock St. San Diego, CA 92110 To whom it may concern, I, Adam Knopf, CEO of Golden State Greens and applicant for a Commercial Cannabis Business permit in the city of Fresno will employ within one year of receiving a commercial cannabis business permit, one supervisor and one employee who have completed a Cal -OSHA industry outreach course offered by a duly authorized training provider (FMC 9-3316(c)). Sincerely, Adam Knopf CEO Golden State Greens DocuSign Envelope ID: 6C925191-0CF1-4F72-8F1B-D46AB4B11251 GSG FRESNO – CCB APPLICATION EVALUATION CRITERIA ATTACHMENTS 1 Commercial Cannabis Business Permit Application Evaluation Criteria Attachments Applicant: Adam Knopf, as an individual Proposed Location: 4745 W. Ashlan Ave. City of Fresno, CA 93722 (APN: 511-171-59S) December 4th, 2020 GSG FRESNO – CCB APPLICATION EVALUATION CRITERIA ATTACHMENTS 2 Executive Summary Golden State Greens is the branded retail cannabis company owned and operated by Adam Knopf (Applicant). A new business entity will be formed for the development and operation of a proposed Commercial Cannabis Business (“CCB”) consisting of a Storefront Retail Dispensary (the “Facility) at approximately 4745 W. Ashlan Ave. (APN: 511-171-59S). The new business entity will be controlled by Applicant Adam Knopf and will be a Golden State Greens (“GSG”) company (such as GSG Fresno, LLC). GSG will conduct the following activities as a Commercial Cannabis Retailer: • GSG will purchase cannabis and cannabis products from licensed distributors; • GSG will offer cannabis and cannabis products for retail sale to patrons, (i) at the Facility by operating as a cannabis “Retail Storefront”. Adam Knopf has vast experience in operating cannabis dispensaries and retail storefronts for adult use in compliance with the various local and California State laws, most of which will be addressed in the detailed Operating Plan included with the Applicant’s Commercial Cannabis License Application for a Retail Storefront. The focus of this document will be on the Applicant’s demonstrated ability to operate in a highly regulated industry, including identification of key personnel and a financial plan for both the pre-revenue capital improvements required as well as estimated revenues, expenses, and cash positions. As such, the following is a concise business plan primarily showcasing the Applicant’s qualifications and exhibiting a well-reasoned strategic business model for retail sales at the chosen location. Under Mr. Knopf’s guidance, Golden State Greens (GSG) has successfully established and operated a number of locations in Southern California, including: • GSG Point Loma, San Diego – Corporate Headquarters o GSG’s flagship retail location and one of the first dispensaries approved under the City of San Diego’s cannabis regulations. o In fact, GSG Point Loma has been toured by City Managers, Mayors , City Council Members, Port Hueneme Sheriff’s Department, and Ojai Sheriff’s Department as an example of a successfully implemented and operating retail storefront. o Pictured below. • GSG Santa Barbara - Pre-revenue, coming soon. • Balboa Cooperative, San Diego o Operated in partnership with Golden State Greens, under different ownership. • GSG Mission Valley, San Diego - Pre-revenue, development. • GSG Cultivation, San Diego (1) - Pre-revenue. GSG FRESNO – CCB APPLICATION EVALUATION CRITERIA ATTACHMENTS 3 • GSG Cultivation, San Diego (2) - Application in process. • GSG Fresno – Cultivation – Approved. Permits pending. • GSG Fresno – Retail – Approved tentatively, appeals pending. Additional information may be found at: https://goldenstategreens.com. GSG FRESNO – CCB APPLICATION EVALUATION CRITERIA ATTACHMENTS 4 Table of Contents BUSINESS PLAN ................................................................................................................................................ 6 BUSINESS MODEL ........................................................................................................................................................... 6 BEST PRACTICES SUMMARY .............................................................................................................................................. 7 OWNER QUALIFICATIONS ......................................................................................................................................... 8 Golden State Greens Management Team and Advisory Resumes ....................................................................... 9 FINANCIAL PLAN ...................................................................................................................................................... 12 BUDGET – Construction and Planning ............................................................................................................... 13 Site Plan .............................................................................................................................................................. 15 Floor Plan ............................................................................................................................................................ 15 PROOF OF CAPITALIZATION ............................................................................................................................... 16 BUDGET – Operations, Years 1-3 ....................................................................................................................... 17 PRO FORMA – Operations, Years 1-3 ................................................................................................................ 18 Estimated Community Benefit and Local Sales Tax Revenue ............................................................................. 22 OPERATING PLAN .................................................................................................................................................... 22 Operational Summary ........................................................................................................................................ 22 HOURS OF OPERATION. OPENING & CLOSING PROCEDURES .......................................................................... 23 DAY-TO-DAY OPERATIONS ................................................................................................................................ 23 CASH HANDLING PROCEDURES ......................................................................................................................... 35 INVENTORY CONTROL ........................................................................................................................................ 36 BEST PRACTICES – PREVENTING UNAUTHORIZED ACCESS TO CANNABIS PRODUCTS .................................... 44 MARKETING PLAN.................................................................................................................................................... 44 Strategy & Competition ...................................................................................................................................... 46 CRM - Point of Sale Software System ................................................................................................................. 46 Product Offering ................................................................................................................................................. 47 SOCIAL ENTERPRISE AND LOCAL ENTERPRISE PLAN ......................................................................................... 48 LOCAL WORKFORCE INTEGRATION .................................................................................................................................. 48 Local Management ............................................................................................................................................ 48 EMPLOYEE TRAINING, RESPONSIBILITIES, & ROLES ............................................................................................................ 48 EMPLOYEE POSITIONS, NUMBER, & COMPENSATION ........................................................................................................ 51 EMPLOYEE POLICY AND PROCEDURES MANUAL ................................................................................................................ 51 SAFETY PLAN ................................................................................................................................................. 52 FIRE ALARM AND MONITORING SYSTEM ......................................................................................................................... 52 Accident and Incident Reporting Procedures .................................................................................................... 55 FIRE PROTECTION AND MONITORING SYSTEM COMPANY LETTER ........................................................................................ 65 SECURITY PLAN .............................................................................................................................................. 64 NEIGHBORHOOD COMPATIBILITY PLAN .......................................................................................................... 77 PROACTIVE COMPLAINT RESPONSE PLAN ......................................................................................................................... 77 Community Involvement Implementation .......................................................................................................... 77 FACILITY DESIGN, EXTERIOR AREAS, & NUISANCE AVOIDANCE ............................................................................................ 80 Neighborhood Integration .................................................................................................................................. 80 ADULTS ONLY AESTHETIC .............................................................................................................................................. 84 AIR QUALITY PLAN ................................................................................................................................................... 84 ENVIRONMENTAL PLAN .......................................................................................................................................... 89 LOCATION ...................................................................................................................................................... 94 SENSITIVE USES PROXIMITY ........................................................................................................................................... 96 EXISTING CONDITIONS – PHOTOS ................................................................................................................................... 94 ~ GSG FRESNO – CCB APPLICATION EVALUATION CRITERIA ATTACHMENTS 5 PROPOSED LOCATION – PROPERTY SIZE AND SHAPE .......................................................................................................... 96 IDEAL LOCATION .......................................................................................................................................................... 97 COMMUNITY BENEFITS AND INVESTMENTS PLAN ........................................................................................... 98 APPENDIX I: BANK STATEMENTS .................................................................................................................. 103 APPENDIX II: SITE PLAN ............................................................................................................................... 101 APPENDIX III: FLOOR PLAN .......................................................................................................................... 102 ~ GSG FRESNO – CCB APPLICATION EVALUATION CRITERIA ATTACHMENTS 6 BUSINESS PLAN Business Model Golden State Greens’ business model creates a positive and unique experience for every person who enters one of its establishments. The company understands its responsibility in ensuring that patrons receive safe and quality products in a friendly, knowledgeable, and professional environment. GSG staff is trained to interact with the patrons it serves and to listen to their needs. It is GSG’s objective to provide unmatched service to every patron and to build a sense of community within its patron base. Each patron is serviced individually by a friendly and knowledgeable staff member who can help answer any questions. GSG’s staff will always try to help patrons find the type of product that works for their needs and provide them with proper educational r esources to enhance their experience. GSG trains staff to take a real and meaningful interest in the lives of the patrons the company serves. GSG’s retail sales training program is a leader in the industry. Not only does GSG train employees on the specific products they sell, GSG also trains them on customer service skills, City and State laws and regulations, job responsibilities, safety procedures, and other necessary topics to operate the retail storefront. Interior rendering showing how customers may view and smell cannabis flower displayed in secure containers. This innovative display case design improves the customer experience, while keeping the displayed goods secure. ~ GSG FRESNO – CCB APPLICATION EVALUATION CRITERIA ATTACHMENTS 7 GSG will source adult-use cannabis and cannabis products from licensed local distributors, as well as popular products from well-known brands. GSG’s robust product menu and pricing model offers choices for patrons of all budgets and needs including various THC and CBD potencies. GSG has a reputation for offering an unmatched selection of flower, concentrates, tinctures, edibles, and topicals. GSG’s business model and proven plans of action will be a great opportunity for the City of Fresno to choose a professional and experienced organization to operate a Commercial Cannabis Retail Storefront within its community. Best Practices Summary Golden State Greens implements industry best practices in its retail storefront operations, participating in conferences, events, and symposiums where the company shares its own successes and learns from others. Not only does Golden State Greens have a deep understanding of current State laws and regulations, the company is a leader in implementing policies and practices that exceed requirements. Golden State Greens has long been a leading proponent of regulating the cannabis market in California. Regulation brings safer products to market due to required laboratory testing, packaging and labeling, and other security requirements. Detailed discussion of Golden State Greens’ best practices can be found in the Operating Plan section of the Business Plan below, including the following important areas: • Onsite Retail Storefront Management • Packaging Labeling, and Exit Bags • Daily Sales Limits • Cash Management • Safe/Security Room • Business Hours Operations and After Hours o The Daily Operating Schedule o Closing Procedures • Enhanced Product Safety • Secure Inventory Storage • Inventory Tracking • Track and Trace System Requirements o Receiving of Cannabis Products o Return of Cannabis by Patrons o Return of Cannabis to Distributors o Destruction of Cannabis o Transfer of Cannabis for Destruction o Inventory Reconciliation ~ GSG FRESNO – CCB APPLICATION EVALUATION CRITERIA ATTACHMENTS 8 o Diversion Prevention • Cannabis Products Return and Recall o Return Policy for Cannabis Products o Recall of Cannabis Product OWNER QUALIFICATIONS Management Team & Applicants The management team and staff will be local and is heavily involved in day-to-day operations at Golden State Greens, ensuring the highest excellence in retail services, inventory management, regulatory compliance, and safety and security. They are in charge of implementing all standard operating procedures, periodically reviewing and updating plans, and auditing financial projections and reports. All members of the management team will be well -versed in different aspects of the cannabis industry and together comprise the ideal leadership team. Adam Knopf – CEO and President, GSG (Applicant) Adam Knopf is the founder and president of the Point Loma Consumer Cooperative, also known as Golden State Greens, in San Diego. He has been involved in the medicinal and adult use marijuana industry in California since 2009 providing safe and legal acces s to medication that was previously unavailable to patients. Mr. Knopf has run a successful dispensary for over 9 years; leading the industry in customer service and quality by offering patients a wide variety of medications of various strengths and price s in a discreet and professional environment. Mr. Knopf operates the first LEED certified cannabis project in the US. Mr. Knopf started a doctor relationship concept that eventually evolved into Calmed420, where patients can be referred to qualified physicians to obtain assistance for their ailments and to obtain recommendations. He has worked with vendors to develop new products and stay on the cutting-edge of new medications and industry technologies. Mr. Knopf has utilized technology in his dispensary to establish an integrated marketing and customer relationship management system. This technology has enabled improved tracking of patient records, inventory reporting, detailed accounting and unique educational opportunities. Mr. Knopf has worked with Fresno Mayor, Mary Salas, and the Sheriff Departments of Port Hueneme and Ojai to improve their local ordinances including leading them on a tour his flagship location in Point Loma, San Diego. He also is a member of the United Medical Marijuana Coalition in San Diego and consulted on developing the current ordinance that was drafted for San Diego’s manufacturing and distribution regulations. ~ GSG FRESNO – CCB APPLICATION EVALUATION CRITERIA ATTACHMENTS 9 Mr. Knopf is an active member of the San Diego community where he resides. He contributes to the Polinsky Children’s Center, a center for abused or endangered children, and he volunteers his time to coach Little League Baseball and Pop Warner Football. In his free time, he plays baseball on the Rock Church Baseball Ministry team and through his dispensary, he has collected over 500 toys (and counting) to donate to the Toys for Joy Program the last 3 years in a row. Mr. Knopf also regularly makes financial donations to Point Loma High School and the surrounding elementary schools in the area around GSG’s Point Loma location. Golden State Greens Management Team and Advisory Resumes Brian Barbuto Investor, GSG Partner and Advisory Brian Barbuto, Founder and Chief Executive Officer: Brian is an accomplished business executive with over 40 years of experience in business finance, syndication, real estate development, technology innovation as well as business start-ups management and consultancy. Over the course of his career Brian has built an impressive portfolio of innovative, world-class companies which have led to several successful exits. After seeing the advancement of marketplace technologies, he took on the c hallenge of bringing together two of the fastest growing industries in the nation, online investment platforms and cannabis, and founded Wrazel. Since then he has assembled a dynamic team of experts from various sectors of fin -tech and cannabis. Today, Wrazel Holdings owns several cannabis B2B service companies providing solutions to the entire industry as well as having equity participation in several more industry leading companies and brands. Maryan Ettefagh Project Management and Information Technology/Network Engineer ~ GSG FRESNO – CCB APPLICATION EVALUATION CRITERIA ATTACHMENTS 10 Gary Strahle Brand Development & Salesforce Consulting Partner ~ GSG FRESNO – CCB APPLICATION EVALUATION CRITERIA ATTACHMENTS 11 Matthew Freeman Store Manager ~ GSG FRESNO – CCB APPLICATION EVALUATION CRITERIA ATTACHMENTS 12 FINANCIAL PLAN Golden State Greens has identified the ½-acre site at 4745 W. Ashlan Ave. as a tremendous opportunity to create a state-of-the-art retail cannabis storefront through its highly effective development and management team that has been with Golden State Greens and its partners throughout application, permitting, development, and construction of multiple properties throughout the state of California. The following budgets and pro forma are based on a realistic expectation based on past projects and existing operations. The site is a roughly 28,000 square feet, lending itself to ample parking and customer flow with the construction of a brand new 4,485 square foot building (planned) to more than adequately encapsulate secure retail sales and deliveries. Exterior elevation of a recent GSG location showcasing xeriscape landscaping and an understated yet professional, modern design. GSG FRESNO – CCB APPLICATION EVALUATION CRITERIA ATTACHMENTS 13 BUDGET – Construction and Planning GSG FRESNO – CCB APPLICATION EVALUATION CRITERIA ATTACHMENTS 14 Phase 3: Opening Working Capital ~ GSG FRESNO – CCB APPLICATION EVALUATION CRITERIA ATTACHMENTS 16 PROOF OF CAPITALIZATION As of December 4th, 2020, the following are owned and controlled by the Applicant personally: GSG FRESNO – CCB APPLICATION EVALUATION CRITERIA ATTACHMENTS 17 BUDGET – Operations, Years 1-3 ~ GSG FRESNO – CCB APPLICATION EVALUATION CRITERIA ATTACHMENTS 18 PRO FORMA – Operations, Years 1-3 The following Profit & Loss and Cash Flow pro forma are rooted in past experience based on existing location data. Demographics and expected competitor makeup were taken into account to then create financial projections for our proposed location at 4745 W. Ashlan Ave., Fresno. For example, whereas the immediate population level is significantly lower than the Golden State Greens San Diego site referenced in the table below, the median household income level is comparable. Traffic counts along 4745 W. Ashlan Ave. are stronger with better retail visibility than the reference GSG site, although the GSG site is near very busy intersection, so that has been factored in as well. The Reference Site was used as it has been operating for several years now and rea ched stabilized cash flows, allowing for more precise forecasting for Golden State Greens’ Fresno location. These financial projections may even be conservative given the Ashlan Ave. site’s visibility in a moderately trafficked commercial district, compared to the Reference Site’ location in an industrial area. (Pro Forma Statements begin next page…) ~ GSG FRESNO – CCB APPLICATION EVALUATION CRITERIA ATTACHMENTS 19 P&L Pro Forma, Years 1-3 ~ GSG FRESNO – CCB APPLICATION EVALUATION CRITERIA ATTACHMENTS 20 P&L Pro Forma, Year 1 Monthly Cash Flow Pro Forma, Years 1-3 GSG FRESNO – CCB APPLICATION EVALUATION CRITERIA ATTACHMENTS 21 Cash Flow Pro Forma – Year 1 Cash Flow Pro Forma – Year 2 Cash Flow Pro Forma – Year 3 ~ GSG FRESNO – CCB APPLICATION EVALUATION CRITERIA ATTACHMENTS 22 Estimated Community Benefit and Local Sales Tax Revenue The Golden State Greens Fresno dispensary will continue to follow the Golden State Greens vision: to benefit the Fresno community, draw tourism, and become a destination that showcases the California cannabis culture in a well-designed, state-of-the-art cannabis retail store. As demonstrated in our Security Plan, our core design concept is founded in crime prevention through environmental design, state of the art security systems, and expert third- party security personnel. In keeping with Golden State Greens’ philanthropic commitment for all our businesses, the Fresno retail store will provide a revenue source for the City of Fresno’s Community Benefit Program to further the City’ objectives and strategic priorities in support of quality-of-life programs. In addition to the required contribution of 4% of gross sales, this financial plan contemplates that Golden State Greens will contribute up to 4% of its annual profits (EBITDA) to charities that serve the local community. Golden State Greens suggests that community leaders select which charitable organizations they feel are most likely to further the City ’ goals to address public outreach and educational activities in the areas of public health impacts and risks of cannabis use and addiction among local youth. Golden State Greens is happy to negotiate with the City of Fresno to establish a fair and beneficial contribution to facilitate these goals for the good of the community. (Local & County Sales Taxes = estimated local allocation.) OPERATING PLAN Operational Summary A new business entity such as “GSG Fresno, LLC” will be formed for the improvement and operation of the proposed Commercial Cannabis Business (“CCB”) consisting of a storefront retail dispensary at 4745 Ashlan Ave. in the City of Fresno. The new business entity will be controlled by the Applicant, owner of Golden State Greens. Golden State Greens will conduct the following activities as a Commercial Cannabis Retailer: • Golden State Greens will purchase cannabis and cannabis products from licensed distributors; ~ GSG FRESNO – CCB APPLICATION EVALUATION CRITERIA ATTACHMENTS 23 • Golden State Greens will offer cannabis and cannabis products for retail sale to patrons at the facility by operating as a cannabis “Retailer” as defined in the City of Fresno regulations. HOURS OF OPERATION. OPENING & CLOSING PROCEDURES Golden State Greens will operate within the hours of 7:00 A.M. to 9:00 P.M., or as otherwise specified in the Commercial Cannabis Business Permit issued by the City of Fresno, Monday through Sunday; or as otherwise specified by the City of Fresno regulations or guidelines. Any time the facility is not open for operations, Golden State Greens will ensure the following: • The facility will be securely locked with commercial-grade, non-residential door locks. • The facility’ alarm system will be active during non-business hours and will have panic buttons with 24/7 activation. • All cannabis and cannabis products will be stored in a locked safe or vault, other than limited amounts of cannabis used for display purposes or samples on the retail storefront floor. • Only authorized employees and contractors of the licensee will be allowed to enter the facility during non-business hours. A Security Guard will be on-site at the facility 24 hours a day, including non-operational hours, along with a second security guard during operational hours. Delivery will be available from 7:00 A.M. to 7:30 P.M. DAY-TO-DAY OPERATIONS Golden State Greens has a wealth of experience in operating a Retail cannabis storefront in compliance with State and local law in California. Our Standard Operating Procedures detail our day-to-day operations to ensure that all staff are adequately trained and understand what is expected of them at every level. Golden State Greens will prevent unauthorized entrance into the facility and implement safety and security technology and measures to deter and prevent theft and misuse of cannabis and cannabis products through following strict day-to-day procedures. ~ GSG FRESNO – CCB APPLICATION EVALUATION CRITERIA ATTACHMENTS 24 Customer Check-in Procedures Golden State Greens has proven track record of implementing customer flow techniques that mitigate any excessive queuing of customers outside the building and minimize customers parking offsite. Seeing as the proposed site will be completely renovated, Golden State Greens enjoys the flexibility of being able to create the most optimal design for managing customer flow inside and outside the facility. Golden State Greens strives to deliver an exceptional retail experience for patrons and to be a conscientious community member. From every aspect, our facility will be beautifully designed, properly lit, clean, well-organized, and will comply with all State and local laws, regulations, and requirements. The Retail Cannabis facility will be set up with very similar customer flow protocols to Golden State Greens’ other Retail Cannabis businesses. Generally, customers will access the facility from the main entrance into the large reception area. Upon the entering the facility, patrons check in with the receptionist where they are asked to again present their government -issued identification. Once patrons have completed the checking and verification procedure, Golden State Greens will ask them to wait in the large reception area until there is an available budtender. All patrons in line for their “turn” will remain in the reception area so that there are never any customers queuing outside the building. In order to deliver the exceptional service that we strive for, we implement a one-on-one sales approach where one budtender attends to one patron at a time on the retail sales floor. The receptionist searches for existing patrons in our proposed 420Soft database and ensures that all patron information is current. If the patron is new to Golden State Greens, the receptionist creates a new profile in the software and if a medical patient, scans the patron’ identification GSG FRESNO – CCB APPLICATION EVALUATION CRITERIA ATTACHMENTS 25 and physician’ recommendation into the software so that the documents are attached to the patron’ profile. Valid proof of identification is required on each visit. Acceptable forms of identification include the following: • A document issued by a federal, state, county, or municipal government, or a political subdivision or agency thereof, including, but not limited to, a valid motor vehicle operator’ license, that contains the name, date of birth, physical description, and picture of the person. • A valid identification card issued to a member of the Armed Force s that includes a date of birth and a picture of the person. • A valid passport issued by the United States or by a foreign government. Limiting the number of patrons on our retail sales floor also helps us manage the safety and security of all patrons and employees. Golden State Greens limits the number of customers in the retail sales area to achieve a one-on-one experience with a budtender. This manner of access management also enhances safety and security by strategically managing the number of people in the retail sales area. Golden State Greens will install a buzz-in style door lock to further limit access into the retail sales area. The receptionist will “buzz -in” customers when there is an available budtender. When patrons have made a purchase decision, budtenders pick the cannabis and cannabis products off the shelves behind the glass display counters for patron inspection. When patrons are ready to make their purchases, budtenders bring the products to the cashier station. The cashier looks up each patron profile in our 420Soft system and adds the products to be purchased to the order. In other words, each order is associated with a patron profile in our 420Soft tracking system and daily sales limits are easily determined. The cashier provide s a total amount due for the order and collects the cash payment from the patron. When the sales transaction is complete, the cashier places all cannabis and cannabis products in an opaque exit bag as required and provides a receipt that lists our business name and address, the type of product, quantity, the time, date, and the patron’ assigned identification number. Patrons now exit the retail sales floor. Receiving Deliveries The Manager Room will be used as the Receiving Room for in-taking product from vendors along with discrete cash pickups through the rear of the facility. This room will eliminate open exposure to bulk cannabis and cash in unsecured areas on the premises. The Manager Room will also be used for vendor intake. Upon receipt of cannabis products from a licensed distributor, Golden State Greens enters the following information into the Track and Trace system: ~ GSG FRESNO – CCB APPLICATION EVALUATION CRITERIA ATTACHMENTS 26 • The distributor’ name and license number. • Type and kind of cannabis products. • Amount received, by weight or count. • Best-by, sell-by, or expiration date of the batch, if any. • The person who holds title to the cannabis products. • The date of receipt of the cannabis products. • The unique identifiers associated with the cannabis products or the batch number. • Any other information required elsewhere by the State or City of Fresno cannabis regulations. Point of Sales Locations & Customers Served Point of sales locations will be found on the sales floor only, separate from a doorway to/from the reception and check-in area, through which all customers must enter. The sales floor will also be securely separate from the Managers Room, Stock and Safe Room, Delivery area, back offices, and employee only areas. Golden State Greens plans on six point of sales locations on the sales floor for its Fresno location. Golden State Greens plans on capacity to serve as many as 200 – 250 customers per day once steady sales numbers have been reached. Proposed Product & Estimated Sales Percentages We will source medicinal-use and adult-use cannabis and cannabis products from licensed local distributors, as well as popular products from well -known brands. Our robust product menu and pricing model offers choices for patrons of all budgets and needs including various THC and CBD potencies. Golden State Greens has a reputation for offering an unmatched selection of flower, concentrates, tinctures, edibles, and topicals. Estimated sales percentages are 60% flower and 40% manufactured products. Adult-Use Cannabis Products Offered: Whole Plant Products and Flowers: Dried flowers of the cannabis plant. Flowers are available in a variety of strengths and strains in variable quantities. Concentrates/Extracts: Cannabis can be extracted by a number of different processes. Extractions allow patrons to regulate dosage more easily and are available in a wide variety of strains and strength. Food-Based Products: Some patrons prefer the products in food form. Under all new state regulations, all edibles will be discreetly packaged and clearly labeled to ensure safety and will meet all requirements set forth in AUMA. ~ GSG FRESNO – CCB APPLICATION EVALUATION CRITERIA ATTACHMENTS 27 Tinctures: Tinctures are liquid preparations in which the cannabis plant material is infused. These tinctures can be added to beverages and produce a more rapid onset. Cannabis Supplements: There are a number of delivery methods that include capsules, pills, sprays, patches, and tonics infused with adult-use cannabis. These methods are ideal for patrons seeking curative treatment and cannabinoid saturation treatments. They are available in a variety of strengths and sizes. Topical Preparations: Cannabis can be infused into a number of topical ointments and lotions that may help with conditions, such as eczema or dry skin. Live Plants: Individuals are allowed to cultivate up to six plants per household in California. We provide a selection of live plants in a variety of strains and growth stages that patrons can add to their own patient garden. All live plants are properly cared for and free of pests and disease. Golden State Greens curates a menu of over 1,450 different cannabis and cannabis products. The categories of cannabis and cannabis goods the company sells include the following: Cannabis concentrate: means cannabis that has undergone a process to concentrate one or more active cannabinoids, thereby increasing the product’ potency, and includes resin from granular trichomes from a cannabis plant. Edible cannabis product means cannabis product that is intended to be used, in whole or in part, for human consumption, including, but not limited to, chewing gum, but excluding products set forth in Division 15 (commencing with Section 32501) of the Food and Agricultura l Code. Topical cannabis means cannabis product intended for external use. Product Handling Procedures Transportation All cannabis goods must be shipped by a licensed distributor. Golden State Greens is not authorized to transport cannabis goods between licensed commercial cannabis businesses. Receiving Hours Shipments may be received during business hours. Refer to Business Hours section. Non-Cannabis Goods Apparel and Cannabis Accessories – Received through receiving but stored in separate dry storage area. ~ GSG FRESNO – CCB APPLICATION EVALUATION CRITERIA ATTACHMENTS 28 Cannabis Goods Receiving & Returning Shipments of Inventory: a) All commercial cannabis activity shall only be conducted between entities that are licensed by the Bureau of Cannabis Affairs. The inventory or store manager are required to verify the license status of the distributor at time of ordering and when receiving inventory. b) All order received must be on a manifest which includes the name, address and license number of the distributor. c) All cannabis shipments from distributors are received through the delivery entrance. d) If the inventory management system is not available, the manual inventory log must be utilized. All information entered on the manual log must be updated into the Inventory system once it is again fully operational. Please refer to the Incident Response section on proper escalation and notification procedures. e) Cannabis merchandise is only received or returned to licensed distributers on the approved list. All merchandise is received through the receiving door into the receiving area. f) All the merchandise must be verified against the manifest (bill of lading) and entered into the inventory system prior to be transferred from the receiving area and into the inventory or processing areas. g) All the merchandise must be verified and tracked based on its type (M-retail, Aretail) and only received from vendors and distributors with the appropriate license type. Condition of Goods Received: a) All goods must be inspected to ensure all goods are properly packaged and labeled prior to receiving. b) All goods must be inspected to insure they have been laboratory tested by a licensed testing lab. Storage after Receiving Process: a) All goods received should be transferred to storage after being received and recorded in the inventory system. b) Products that require refrigeration should be stored in the refrigerated storage area . c) Products that do not require refrigeration should be stored in the dry storage area. d) All inventory should be rotated when placed in storage to avoid items going stale or expiring. All products sold in the dispensary are purchased from state licensed commercial cannabis distributors and comply with all state testing and product safety regulations. In addition, Golden State Greens carefully tracks all products for recalls and expirations dates. All products ~ GSG FRESNO – CCB APPLICATION EVALUATION CRITERIA ATTACHMENTS 29 are inspected prior to be accepted through the receiving process. Please refer to section on Non-Laboratory Quality Control Procedures in the operating plan. Additionally, Golden State Greens recognizes the need to carefully select the products that it sells to make sure they are not attractive to children per the California Department of Public Health guidelines, are in proper child proof packaging and placed in child resistant exit bags. Golden State Greens will be offering a program to credit customers that reuses the exit bags with a goal of having them keep them to be used to store products at home. Delivery Service Procedures Golden State Greens will offer cannabis and cannabis products delivery within an approximate 20-mile radius of our retail storefront, or as otherwise allowed by the City of Fresno regulations. Delivery orders come in via telephone call or email. Telephone orders are processed as retail phone sales operations, except the order is processed as a delivery, rather than a pickup. Email orders require the customer to attach a photo of the patron ’ valid government-issued identification and, if applicable, the patron’ original physician’ recommendation or MMIC. Orders are placed in 420Soft for existing and new patrons as explained elsewhere. Email orders are verified via telephone prior to the delivery driver leaving the facility. If the order is for a medicinal cannabis patron, we verify the doctor’ recommendation as explained herein before fulfilling the order. The delivery manager creates a compiled delivery report in 420Soft and prints individual delivery request receipts, which are used to fulfillment orders. A n order fulfillment associate is assigned to assemble each order into an exit package. Once all of the orders are placed in individual fulfillment bags, the delivery manager reviews the 420Soft delivery report and checks each order and bag for accuracy. The delivery manager then staples the bag closed with a copy of the order attached. Then a customer “delivery request receipt” is generated. At this point the delivery manager prepares a planned route for the delivery driver. The delivery manager reviews the travel route and orders with the delivery driver prior to the driver leaving the facility. Cannabis and cannabis products are then loaded into the vehicle and the delivery route begins. Upon arrival at the delivery address, the delivery driver requests to see the patron ’ identification. Upon confirming identity, the delivery driver accepts the cash payment for the cannabis or cannabis products and has the patron sign the require d “delivery request receipt.” The patron is provided with a copy of the delivery request receipt and the delivery driver retains a copy of the delivery request receipt. ~ GSG FRESNO – CCB APPLICATION EVALUATION CRITERIA ATTACHMENTS 30 General Delivery Procedures • All delivery drivers must be 21 and over and must be directly employed by Golden State Greens. • Delivery drivers shall not deliver cannabis goods to an address located on publicly owned land or any address on land or in a building leased by a public agency. • Delivery drivers shall not deliver cannabis goods to a school providing instruction in kindergarten or any grades 1 through 12, day care center, or youth center. • Only the driver or an employee of The Golden State Greens shall be in the delivery vehicle. • All delivery vehicles shall be outfitted with a dedicated Global Positioning System (GPS) device for identifying the geographic location of the delivery vehicle as well as recording a history of all locations traveled by the delivery driver while eng aged in delivery. The device shall remain active and inside of the delivery vehicle at all times during delivery. At all times, The Golden State Greens shall be able to identify the geographic location of all delivery vehicles that are making deliveries and document the history of all locations traveled to by a delivery driver while • engaged in delivery. The Golden State Greens shall provide this information to the BCC upon request. The history of all locations traveled to by a delivery driver while engag ing in delivery shall be maintained by the licensee for a minimum of 90 days. • Delivery driver shall not carry cannabis goods in the delivery vehicle with a value in excess of $5,000 at any time • Delivery drivers shall not consume cannabis goods while delivering cannabis goods to customers. Delivery Hours of Operation • Hours of delivery follow the stores business hours. No deliveries leave the store one hour before regular closing time. All deliveries that are scheduled but not able to be fulfilled within the operating hours will be re-scheduled for the beginning of the next day. Order Intake & Processing • All customers placing orders online must first visit the store once to be properly inputted in the system with ID on file. • Orders will appear though POS / ecommerce platform and be fulfilled in the order they are received. • Any discrepancies in the order needs to be communicated with the customer immediately, use the phone number provided and contact customer to verify order. • All orders are to be processed in the prep area by inventory staff only and confirmed by the delivery driver. • All orders must be placed in a child resistant exit bag before leaving premises for delivery. ~ GSG FRESNO – CCB APPLICATION EVALUATION CRITERIA ATTACHMENTS 31 • All orders will remain in prep area until the delivery driver has arrived and can load packages safely into the secure cooler located in the vehicle. • Before leaving Golden State Greens, delivery driver must have a delivery inventory ledger of all cannabis goods. The delivery inventory ledger shall include the type of good, the brand, the retail value, the track and trace identifier, and the weight, volume or other accurate measure of the cannabis good. All cannabis goods prepared for an order that was received and processed by Golden State Greens prior to the delivery driver’ departure from the store must be clearly identified on the inventory ledger. After each customer delivery, the delivery inventory ledger must be updated to reflect the current inventory in possession of the delivery driver. Delivery • All packages will be placed in secure vehicle cooler and cooler must be locked during transit. • Orders are to be added to “Onfleet GPS” by delivery supervisor. If a specific delivery time has been requested, input into Onfleet and notify driver. • During the process of delivery, delivery driver may not engage in any activities except for fuel or vehicle repair stops. • Driver is required to carry a copy of Golden State Greens’ current license, the employee’ government-issued identification, and their identification badge. • While carrying cannabis goods for delivery, delivery driver shall ensure the cannabis goods are not visible to the public. Cannabis goods shall be locked in the vehicles secured cooler at all times while in route to delivery destinations. • Delivery driver shall maintain a log that includes all stops from the time the driver leaves the store to the time that the driver returns, as well as the reason for each stop. The log shall be turned in to the delivery supervisor when the driver returns to the store. • Prior to leaving the store, the driver must have a request receipt for each delivery of cannabis goods. The delivery request receipt shall contain the following: o The name and address of the licensed retailer. o The first name and employee number of the delivery employee who delivered the order. o The first name and employee number of the licensed retailer ’ employee who prepared the order for delivery. o The first name of the customer and a licensed retailer -assigned customer number for the person who requested the delivery. o The date and time the delivery request was made. o The delivery address. o A detailed description of all cannabis goods requested for delivery. The description shall include the weight, volume, or any other accurate measure of the amount of all cannabis goods requested. o The total amount paid for the delivery, including any taxes or fees, the cost of the cannabis goods, and any other charges related to the delivery. ~ GSG FRESNO – CCB APPLICATION EVALUATION CRITERIA ATTACHMENTS 32 • Upon delivery, the delivery driver must note the date and time the delivery was made and collect the handwritten or electronic signature of the customer who received the delivery. • At the time of the delivery, the delivery driver shall provide the customer who placed the order with a hard or electronic copy of the delivery request receipt. • The delivery employee shall retain a hard or electronic copy of the signed delivery request receipt for store records. • While making deliveries, delivery driver shall only travel from the store to the delivery address; from one delivery address to another delivery addres s; or from a delivery address back to the store. • Delivery driver shall not deviate from the delivery path described in this section, except for necessary rest, fuel, or vehicle repair stops, or because road conditions make continued use of the route unsafe, impossible, or impracticable. Vehicles & Maintenance • Vehicle Maintenance log will be kept with accounting department with all prior maintenance performed on the vehicle and upcoming maintenance requirements. • On a daily basis, the delivery supervisor along with the delivery driver will perform a routine check of the interior and exterior of the vehicle noting any damage to the vehicle or maintenance that may be required immediately. In the event maintenance is required, delivery supervisor is to notify management and management will set-up required maintenance. • All fueling of vehicles will be handled by the delivery supervisor at closet gas station to store. If fuel is required while on delivery, driver to fill the vehicle with enough fuel to return to store and reimbursed for fuel expense. Vehicle Equipment • Vehicle equipment will be inspected daily by the driver and delivery supervisor. Any software or vehicle equipment not working properly must be brought to the attention of the delivery supervisor or store management before the next delivery is made. • Phone equipment shall be assigned to the driver at the beginning of the delivery driver ’ shift and returned after the last delivery is made. Equipment will be checked in by the delivery supervisor or store management. • Company phones are for business use only, personal calls are not permitted. • Icommcorp.com. Cell phones that are custom configured so to not have access to any services / apps except for phone calls. • Owlcam.com. Each vehicle will be equipped with video cameras viewing the front and rear exterior of the car. • Cannabis is stored in a locked insulated box. Need specs. Whynter FM-665G which is a refrigerator. The box is strapped with steal enforced key locking system. The driver does not have access to the keys for the strapping system. The box is secured a four-digit combination lock. ~ GSG FRESNO – CCB APPLICATION EVALUATION CRITERIA ATTACHMENTS 33 Cannabis Payload Limitations During deliveries, Golden State Greens’ drivers and delivery vehicles will not carry more than $ in cannabis and cannabis products as determined by the retail value of all cannabis and cannabis products carried by the driver and delivery vehicle. Retail Delivery Sales Requirements Golden State Greens may only conduct delivery sales transactions in cities and counties in the State of California that do not expressly prohibit such deliveries by ordinance. Prior to physical delivery of cannabis products to a patron, Golden State Greens will package the cannabis and cannabis products in exit packaging that complies with state requirements. Golden State Greens will provide written receipt of the delivery transaction to the patron upon completion of the sale and purchase of finished cannabis and cannabis products with Golden State Greens. The receipt will include the following information: • Name and address of retailer. • First name and employee number of the retailer’ delivery employee who is delivering the order. • First name and employee number of the retailer’ employee who prepared the order for delivery. • First name of the customer and a retailer-assigned customer number for the person who requested the delivery. • The date and time the delivery request was made (either by phone or email). • The delivery address. • A detailed description of all cannabis goods requested for delivery, including the weight, volume, or other accurate measure of the amount of all cannabis goods requested. • Total amount paid for the delivery, including any taxes or fees, the cost of the cannabis goods, and any other charges related to the delivery. Retail Delivery Driver Requirements Golden State Greens will directly employ delivery vehicle drivers and will not use the services of independent contractors or courier services to deliver cannabis products. Golden State Greens’ delivery vehicle drivers will be at least 21 years of age and have a valid California Driver ’ License. Golden State Greens’ delivery vehicle drivers will complete a criminal background check and will not have been convicted of or plead guilty or no-contest to a crime that serves as a ground for denial of licensure pursuant to the City Cannabis Law; or an “an offense that is substantially related to the qualifications, functions, or duties of the business or profession for which the application is made” under Section 26057(b)(4) of the B&P Code. ~ GSG FRESNO – CCB APPLICATION EVALUATION CRITERIA ATTACHMENTS 34 Golden State Greens will also maintain an accurate database of the list of individuals authorized to serve as delivery vehicle drivers for Golden State Greens. Vehicles Golden State Greens will purchase delivery vehicles in the local Fresno area. At the launch of Golden State Greens’ Fresno location, the company will purchase at least two (2) hybrid/electric or similar vehicles and thereafter will determine how many additional vehicles will be needed to meet local demand. Each vehicle will be outfitted with an active alarm system and GPS as required by State law. The alarm system will be activa ted by the driver each time he/she leaves the vehicle to delivery to an address. Golden State Greens’ delivery vehicles will be insured at or above the legal requirement for the State. Golden State Greens’ delivery vehicles will be capable of securing (locking) cannabis and cannabis products during delivery in containers secured to the vehicle and stored in those containers according to their adult-use and medicinal-use designation. Golden State Greens’ delivery vehicles will be outfitted with dedicated Global Positioning System (“GPS”) devices for identifying the geographic location of the delivery vehicle. A dedicated GPS device does not include a phone or tablet; but, rather, GPS device will be either permanently affixed to the delivery vehicle and will remain active and inside of the delivery vehicle at all times during delivery. Via the GPS, the Golden State Greens delivery manager will have access to delivery driver’ location at all times. Vehicle and Driver Records Golden State Greens will maintain an accurate database of the list of its delivery vehicles, which includes the following information: the delivery vehicle’ make, model, color, Vehicle Identification Number, and license plate number. Golden State Greens will maintain an accurate database of delivery drivers. Retail Delivery Safety and Security Requirements Golden State Greens’ delivery drivers will not consume controlled substances drugs or alcoholic beverages while operating a delivery vehicle. Golden State Greens will equip its delivery vehicles with an active vehicle alarm system. Golden State Greens’ delivery vehicle drivers will ensure that cannabis and cannabis products are not visible to the public from the exterior of the delivery vehicle. Additionally, cannabis products are placed in separate locked containers according their adult-use and medicinal-use designation. Golden State Greens’ delivery vehicles will not display advertising or symbols visible from the exterior of the delivery vehicle that suggest the driver or delivery vehicle is used for the delivery of finished cannabis and cannabis products. ~ GSG FRESNO – CCB APPLICATION EVALUATION CRITERIA ATTACHMENTS 35 During deliveries, Golden State Greens’ drivers will carry a copy of Golden State Greens’ cannabis business permit, a driver’ California Driver’ License, and the driver’ laminated identification badge issued by Golden State Greens. Cash will be stored in a lock box in the vehicle. CASH HANDLING PROCEDURES Because Golden State Greens accepts cash-only for the purchase of cannabis and cannabis products, we manage cash in the retail storefront area carefully. When the single cash register has $2,000 in cash above the necessary amount to make change, the cash is counted, bundled and placed in the safe, which is located in the Stock and Safe Room or within the Manager’ Room. Golden State Greens’ process and procedures for the handling and accounting of cash are encompassed within Golden State Greens’ use of the 420Soft software system’ fully integrated customer relationship management, Point Of Sale, inventory tracking, and financial reporting system. Stock and Safe Room - Security Business Hours During business hours, cannabis items that are ready for sale will be transported from the safe to the dispensary sales floor area. Only the quantity of cannabis and cannabis products reasonably anticipated to meet the daily demand will be moved from the secured storage to the retail area on a daily basis. All other product will be kept behind sales counters and in secure locking drawers. The sample display cannabis items will be in a location that is clearly visible to sales area employees in order to prevent any possible opportunity for theft. Only cannabis items that have been confirmed to be in compliance with all testing, packaging and labeling requirements – and have been properly entered into the Cannabis Track and Trace System along with the licensee’ applicable business records – will be allowed to be transported from secure storage into the consumer sales area. ~ GSG FRESNO – CCB APPLICATION EVALUATION CRITERIA ATTACHMENTS 36 At commencement of business each day, the MOD (Manager on Duty) will transfer sufficient cash from the facility safe into the Point Of Sale cash boxes to allow for support of ordinary transactions and providing change to customers. During business hours, the manager-on-duty will ensure that excessive amounts of cash have not accumulated in the Point Of Sale cash boxes – and when cash receipts reach a predetermined level, the manager -on-duty will transfer excess cash to the facility safe and will accurately record such deposits in applicable business records. After Hours During all hours when the facility is not open for business, all cannabis items on the premises will be kept in a safe or locking refrigerator that meets the State of California specifications. During all hours when the facility is not open for business, the manager-on-duty or other authorized personnel will ensure that all deposits of cash from the Point Of Sale cash boxes into the safe are accurately recorded in applicable business records. Each day at end-of-business, with the security guard in attendance the closing shift manager ensures that all patrons have left the retail storefront and the front door is locked. While budtenders are securing cannabis and cannabis products during their end-of-day procedures, the closing shift manager attends to end-of-day cash management procedures. All cash is removed from each cash register and taken to the manager ’ room where it is counted, bundled, and placed in the safe in the Stock and Safe Room. No cash is ever left in a cash register during hours of non-operation. When the morning shift arrives, approximately $500 in cash in denominations sufficient to make change is placed back in each cash register. INVENTORY CONTROL Location of Inventory Storage Please refer to the premises diagram Area Map for details on the location of storage of cannabis. The primary storage areas are located in the basement of the premises. Access Control The entrance to the storage areas are secured with both access control and video surveillance systems. Employee roster is posted in the security office. Please refer to the Security Plan for additional information. Inventory Management The inventory management keeps a detailed record of all sales, returns, inventor order, inventory returned, inventory adjustments. This is critical to comply with state regulations for accurately accounting for all cannabis inventory. The inventory management system integrates ~ GSG FRESNO – CCB APPLICATION EVALUATION CRITERIA ATTACHMENTS 37 with the state’ track and trace system. The inventory management must also separately track of all inventory that is categorized as A-retail or M-retail. Inventory Documentation Verification When merchandise is received the following documentation (manifest) for the inventory must be verified as recorded in the inventory management system prior to acceptance of the delivery: a) A description of each item received. This description will be such that the cannabis goods can easily be identified. b) Unique identifiers, serial number or batch numbers match the manifest c) An accurate measurement of the quantity or THC content of the item. d) The date and time the cannabis goods were received. e) The sell-by or expiration date on any cannabis goods if available. f) The name and license number of the distributor that provided the cannabis goods to the retailer. g) The price the retailer paid for the cannabis goods, including taxes, delivery costs, or any other costs. Inventory Reconciliation Audit Frequency: a) An internal inventory reconciliation or audit is required to be conducted every 30 days. b) An audit supervised by a third-party auditor is required to be conducted annually. Audit Log: a) A log entry shall be made each time inventory is taken. b) The date, time and name of each person is record in the log . c) All discrepancies shall be logged by unique product. Method of Inventory Audit: a) Audit shall be conducted to verify the accuracy of inventory in the inventory system, track and trace system and actual inventory on the premises. b) All audits shall be conducted and verified by two employees c) The audit shall be conducted after business hours and after all inventory has been returned to storage areas. d) Reporting of Results of Audit e) The results of the audit will be reported to management with in 12 hours. f) If a significant discrepancy as of $5,000 or 3 percent of average monthly sales whichever is smaller is discovered between the stores physical inventory and the inventory records, then management will be required to notify the Bureau and law enforcement following the Incident Response policy. The discrepancy shall be calculated as follows: g) $5,000 or 3 percent of average monthly sales whichever is smaller. a. The average shall be for the past six months or if less than six months are available the average for those months. ~ GSG FRESNO – CCB APPLICATION EVALUATION CRITERIA ATTACHMENTS 38 b. The cost of the goods purchased from the distributor shall be the value used Record of Returns: All returns through the Point of Sale system will update the inventory system and customer sales database including: a) Transaction number b) Point of Sale Device Number c) Type of sale: A-retail or M-retail d) Customer First Name and Unique Number e) Sales Employee Number f) Total amount refunded g) Tax refunded h) Method of refund i) Payment reference code if available j) For each item returned: a. Date and time of transactions b. Inventory code of item returned c. Serial number of items returned if available d. Weight of product returned e. THC content of product returned if available f. Item price Record of Destruction & Waste Disposal: All inventory that is destroyed is tracked in the inventory system a) When the item is removed from inventory b) Returned by a customer c) No longer used for display d) Determined to be defective or expired Track and Trace (Metrc): The inventory management system (Cova) is integrated with the state track and trace system and will report all inventory received, sold, returned or destroyed. Track and Trace Account Administrator: a) The Director of Retail Operations is the administrator for the track and trace system. b) The administrator is responsible for to be trained by approved trainers prior to operating the system. c) The administrator is responsible for managing user accounts. d) The administrator is responsible for monitoring all compliance notifications. e) The administrator is responsible for all actions taken by any user assigned access to the system. Compliance Notifications: a) The administrator is responsible for monitoring all compliance notifications. ~ GSG FRESNO – CCB APPLICATION EVALUATION CRITERIA ATTACHMENTS 39 b) All compliance notification will be logged following the Incident Response policy. Inventory Management System Outages: a) All outages are reported per the Incident Response and Regulatory repo rting policy. b) All cannabis business that was conducting when the outage occurred must be manually record and then updated into the system within three business days. Customer Data Base The system maintains a list of all the customers that have made purchases. The primary purpose of this database is to track customers that have setup purchase restrictions, self exclusions and state mandated daily limits. Sales Tracking for Daily Limits All sales are tracked by customer to in order to support purchase restrictions and state mandated daily limits. Daily Limit Calculation: a) A retailer shall not sell more than the following amounts to an adult-use cannabis customer: b) A retailer shall not sell more than 28.5 grams of non-concentrated cannabis in a single day to a single customer. c) A retailer shall not sell more than 8 grams of concentrated cannabis as defined in Business and Professions Code section 26001, including concentrated cannabis contained in cannabis products, in a single day to a single customer. d) A retailer shall not sell more than 6 immature cannabis plants, in a single day to a single customer. e) A retailer shall not sell more than the following amounts to a medicinal cannabis customer. f) A retailer shall not sell more than eight ounces of medicinal cannabis in a single day to a single medicinal cannabis customer. g) If a valid physician’ recommendation contains a different amount than the limits listed in this section, the medicinal cannabis customer may purchase an amount of medicinal cannabis consistent with the patient’ needs as recommended by a physician. Secure Inventory Storage Inventory that is not staged for display and readily available for retail sale is securely stored i n the Stock and Safe Room, which remains locked at all times except when access is needed. The built-in shelving units are labelled to ensure that adult-use cannabis and cannabis products are stored distinctly and separately, as required. Inventory is al so organized according to date and product type. Access to the Stock and Safe Room is limited to the General Manager, Inventory Managers, and the Purchasing Managers. Two video surveillance cameras will be permanently affixed to the ~ GSG FRESNO – CCB APPLICATION EVALUATION CRITERIA ATTACHMENTS 40 interior of the Stock and Safe Room so that the identifying facial features of any person entering are identifiable. There are also video surveillance cameras on the area outside of the Stock and Safe Room. Inventory Tracking Pursuant to City of Fresno cannabis regulations, Golden State Greens will ensure a Point Of Sale and management inventory tracking system to track and report on all aspects of the Commercial Cannabis Business including, but not limited to, such matters as cannabis product tracking, inventory data, gross sales (by weight and by sale) and other information which may be deemed necessary by the City. Golden State Greens will ensure that such information is compatible with the City’ record-keeping systems. In addition, the system will have the capability to produce historical transactional data for review. With hundreds of different cannabis and cannabis products offered by Golden State Greens, inventory tracking is critical to our success. The key to an effective inventory tracking system is to have robust inventory tracking and reconciliation procedures using internal software that will integrate with the State’ Metrc® system once an applicant’ annual license is issued. Our comprehensive inventory tracking , Point Of Sale, customer relationship management, and reporting approach exceeds all requirements. Track and Trace System Requirements Golden State Greens’ inventory control manager will be the State-required Track and Trace account manager responsible for daily maintenance of data entry and weekly reconciliation. Under the guidance of the inventory control manager, the following Track and Trace requirements will be met: • The designated Track and Trace account manager may authorize additional Golden State Greens representatives to obtain Track and Trace system administrator accounts. • Each Golden State Greens representative who is authorized to access the Track and Trace system on behalf of Golden State Greens, will obtain his or her own unique Track and Trace system log-on and password, and will only use that log-on and password. • Golden State Greens will maintain a complete and accurate list of all Track and Trace system administrators and users. • Golden State Greens will accurately record all transactions involving inventory of cannabis products, physical movement, or destruction of cannabis products in the Track and Trace system. • Golden State Greens will ensure that all transactions will be entered into the Track and Trace system no later than the end of the day that the transaction occurred. • If, for any reason, Golden State Greens is not able to access the Track and Trace system, Golden State Greens will create and maintain records detailing all transactions that would have been entered into the Track and Trace system. Upon the restoration of ~ GSG FRESNO – CCB APPLICATION EVALUATION CRITERIA ATTACHMENTS 41 access to the Track and Trace system, all transactions that occurred while access to the Track and Trace system was not available will be accurately entered into the Track and Trace system. Golden State Greens will only enter accurate information into the Track and Trace system and will correct any known errors in the information entered into the Track and Trace system immediately upon discovery. Receiving of Cannabis Products Upon receipt of cannabis products from a licensed distributor, Golden State Greens enters the following information into the track and system: • The distributor’ name and license number. • Type and kind of cannabis products. • Amount received, by weight or count. • Best-by, sell-by, or expiration date of the batch, if any. • The person who holds title to the cannabis products. • The date of receipt of the cannabis products. • The unique identifiers associated with the cannabis products or the batch number. • Any other information required elsewhere by the State or City Cannabis Law. Return of Cannabis by Patrons Upon the return of cannabis and cannabis products to Golden State Greens by a patron, Golden State Greens will enter the following information into the track and system: • The name of Golden State Greens employee who processed the return. • The name or an identification number of the patron who made the purchase. • The date and time of the transaction. • A list of all of the cannabis products, including a description of the quantity returned. • The unique identifiers associated with the cannabis products or the batch number. • Any other information required elsewhere by the State or City Cannabis Laws. Return of Cannabis to Distributors Upon the return of cannabis products by Golden State Greens to a licensed distributor, Golden State Greens will enter the following information into the Track and Trace system: • The distributor’ name and license number. • Type and kind of finished cannabis and cannabis products. • Amount received, by weight or count. • Best-by, sell-by, or expiration date of each item or product returned, if any. ~ GSG FRESNO – CCB APPLICATION EVALUATION CRITERIA ATTACHMENTS 42 • The date of return of the cannabis products. • The unique identifiers associated with the cannabis products or the batch number. • Any other information required elsewhere by the State or City Cannabis Law. Destruction of Cannabis Upon the destruction of cannabis products by Golden State Greens, Golden State Greens will enter the following information into the track and system: • The name of Golden State Greens employee who performed the destruction. • The date and time of the destruction. • A list of all of the cannabis products, including a description of the quantity destroyed. • The unique identifiers associated with the cannabis products or the batch number. • Any other information required elsewhere by the State or City Cannabis Laws. Transfer of Cannabis for Destruction Upon the transfer of destructed cannabis products to a distributor for destruction, Golden State Greens will enter the following information into the track and system: • The distributor’ name and license number. • Type and kind of finished cannabis and cannabis products. • Amount transferred, by weight or count. • The date of transfer of the finished cannabis and cannabis products. • The unique identifiers associated with the finished cannabis and cannabis products. • Any other information required elsewhere by the State or City Cannabis Law. Inventory Reconciliation State regulations require retailers to reconcile inventory periodically. Golden State Greens reconciles inventory every seven days. Reconciliation is a process where the inventory manager compares Track and Trace reports to 420Soft reports to ensure correct data entry and accuracy between the two systems. Then all physical inventory will be counted and compared to Track and Trace system reports. If there is a discrepancy between the physical inventory count and the Track and Trace reports, an audit will be conducted. After the audit, any discrepancies of physical inventory of at least $5,000 or 2 percent of the average monthly sales that cannot be resolved will be reported in the Track and Trace system as well as be reported to the Bureau of Cannabis Control. Diversion Prevention The use of Track and Trace tools is critical to preventing diversion. Golden State Greens runs sales reports each day and tracks sales trends including buying trends. If we notice individual ~ GSG FRESNO – CCB APPLICATION EVALUATION CRITERIA ATTACHMENTS 43 patrons are purchasing quantities of cannabis that are within daily limit allowances, w e will observe for potential diversion activities such as supplying cannabis to persons under the age of 21. If there is real evidence of diversion, we will report the incident to law enforcement and the Bureau of Cannabis Control for further investigat ion. Cannabis Products Return and Recall Return Policy for Cannabis Products Golden State Greens accepts returns of cannabis products purchased by patrons if the products sold were defective in some manner. Patrons are offered an exchange for products of equal or lesser value. Our return policy ensures that Golden State Greens and its licensed distributors will be made aware, as soon as possible, of any consumer complaints associated with the cannabis products or the possibility that the cannabis products may be misbranded or adulterated. After acceptance of returned cannabis products from a patron, Golden State Greens will contact the distributor or manufacturer and the testing laboratory of the cannabi s products and work to determine the next appropriate step: disposal by Golden State Greens at the facility, transfer back to the licensed distributor or manufacturer , and/or institution of recall procedures. Golden State Greens will consider cannabis products “misbranded” if it has any of the following characteristics: • Its labeling is false or misleading. • Its labeling or packaging does not conform to the requirements of applicable law. Recall of Cannabis Products Golden State Greens and its licensed distributor and manufacturing partners will recall any misbranded or adulterated cannabis products if Golden State Greens and its partners determine both of the following conditions exist: • The manufacture, distribution, or sale of the cannabis products creates or poses an immediate and serious threat to human life or health. • Other procedures available to Golden State Greens to remedy or prevent the occurrence of the situation would result in an unreasonable delay. Golden State Greens’ inventory manager will initiate and coordinate all recall activities with Golden State Greens’ licensed distributors and manufacturers and be the point of any contact with the State Department of Public Health and any other relevant regulatory or law enforcement authorities. In the event of a product recall, Golden State Greens’ inventory manager and Golden State Greens’ licensed distributors will: ~ GSG FRESNO – CCB APPLICATION EVALUATION CRITERIA ATTACHMENTS 44 • Provide contact details for key personnel to the State Department of Public Health and any other relevant regulatory or law enforcement authorities. • Lay down precise methods for notifying and implementing a recall from all distributive channels and retailers where the affected product might be, as well as affected pr oducts in transit, and of halting any further distribution of affected products. • Lay down the process for recalling product from consumers. • Ensure that the notification of recall includes the following information: o The name, pack size, and adequate description of the product. o Identifying features of the products and lots concerned. o The nature of the defect. • Actions required, with an indication of the degree of urgency involved. • The name of contact and telephone number of contact who can supply further information. • Ensure the proper treatment of withdrawn or recalled material or product, which should be quarantined, until a decision is made as to appropriate treatment or disposal. • Ensure that quantities of the recalled lot of product are reconciled with the total lot quantity in question. Golden State Greens’ primary role in the event of a recall will be to collect information from patrons and pass that information to other persons in the supply chain , and offer the facility as a drop-off point and waypoint for the transfer and/or disposal of the recalled cannabis products. BEST PRACTICES – PREVENTING UNAUTHORIZED ACCESS TO CANNABIS PRODUCTS To prevent unauthorized access to cannabis and cannabis products, cameras will be placed throughout the facility for the purpose of loss prevention. A detailed security plan with camera placements shown on site plans and floor plans will be provided with the application. Detailed information on Golden State Greens’ best practices and procedures to prevent unauthorized access to cannabis products are part of our Safety Plan and Security Plan below. MARKETING PLAN Advertising & Promotion GSG will continue the tasteful advertising campaigns that have proven successful for its current retail operations. Here, it will just simply be stated that GSG will market through the following outlets, which have proven to work well: • Events • Print • Promotional Material ~ GSG FRESNO – CCB APPLICATION EVALUATION CRITERIA ATTACHMENTS 45 • Radio • Weedmaps Budgets for each item above can be found in the Financial Projections exhibits herein. Strategy & Competition As touched upon in the Business Model section above, GSG is known for its exceptional customer intimacy while providing a top-quality product line, two important primary competitive advantages Mr. Knopf’s company has proven to successfully implement. GSG thus will continue to provide fair, low pricing. A typical competitor matrix may be foregone at this point as local competition is of course yet to be determined. However, one can surmise that competition will consist of similar players to those seen around GSG’s other retail locations. GSG will therefore continue to differentiate itself as the source for affordable cannabis products with consistent branding across each of its locations. Our fully encompassing plan will hit all five pillars of marketing: product, price, place, promotion, and most of all people. The Golden State Greens Fresno dispensary will bring to market quality products from licensed manufacturers and cultivators alike that follow all state mandated testing and procedural requirements. The highly curated product assortment will be offered at the best value/price to the customer and present through beautifully designed visual merchandising displays. The Golden State Greens ethos of leading with education will be seamlessly integrated throughout the store with interactive kiosks providing detaile d information and insights into product experience and guide safe usage, assisting the consumer Golden State Greens Three Pillars Marketing Strategy ResRonsible Growth Consistent Branding + Affordable Pricing The Customer Experience Safe, Knowledgable , Professional, Trained Product Excellence Quality + Tested GSG FRESNO – CCB APPLICATION EVALUATION CRITERIA ATTACHMENTS 46 in navigating all product mediums and brand offerings. Golden State Greens will continue to execute tasteful advertising campaigns that have proven success for its current retail operations and consumer packaged goods brands (CPG). They will take an omni-channel approach to these efforts, leveraging; print, online web presence, events and educational outlets. Golden State Greens will leverage their intimate understanding of the vast cannabis consumer demographic to ensure all marketing efforts properly communicate to all customers at all levels of education and experience. Strategy & Competition As touched upon in the Business Model section above, Golden State Greens is known for its exceptional customer intimacy while providing a top -quality product line, two important primary competitive advantages Golden State Greens has proven to successfully implement. Golden State Greens thus will continue to provide fair, low pricing. A typical competitor matrix may be foregone at this point as local competition is of course yet to be determined. However, one can surmise that competition will consist of similar players to those seen around Golden State Greens’ other retail locations. Golden State Greens will therefore continue to differentiate itself as the source for affordable cannabis products with consistent branding across each of its locations. CRM - Point of Sale Software Syst em Golden State Greens proposes using a Point of Sale and inventory tracking information technology system called 420Soft that will integrate with the State’ Metrc® Track and Trace system. 420Soft will provide the technical infrastructure for Golden State Greens’ entire retail storefront that meets Golden State Greens’ operational requirements, the City’ requirements, and the State’ requirements. 420Soft offers encrypted data storage and is HIPAA compliant. Golden State Greens has been using 420Soft in its Point Loma location for several years. Golden State Greens will submit to any City of Fresno requirement that a City administrator will approve and authorize the use of 420Soft or another system. If the City administrator does not provide approval and authorization, Golden State Greens will select another software system that does meet the City’ requirements. 420Soft is a cloud-based software system specifically designed for real-time Point of Sale and inventory tracking management of a commercial cannabis retail operation. Below is a summary of 420Soft’ capabilities: • Customer Relationship Management (CRM) capabilities to manage patron check-in and identity verification, patron profiles, physician recommendations and MMIC documentation, and individual sales tracking (including daily limits). ~ GSG FRESNO – CCB APPLICATION EVALUATION CRITERIA ATTACHMENTS 47 • Point of Sale cash register that calculates excise, state, and local taxes and prints patron receipts. • Unique employee logins to track every transaction and entry in the system, including the ability to assign different levels of access to associates and managers. • Inventory management and tracking of quantities and storage location of each individual cannabis good. • Inventory dispositioning including the ability to track by adult-use storage and sales, as well as retail sale floor sales. • Distributor account management features allowing Golden State Greens to track which cannabis products came from which distributors. • Secure data storage, backup, and archiving that is HIPAA compliant. • Reporting for cannabis Track and Trace, inventory manag ement, employee management, gross sales, and other accounting. • Financial reports including sales, taxes collected, revenue, and numerous other reports. Product Offering See Proposed Product under the Business Plan in the Operating Plan section herein, where it has been placed for purposes of this permit application.~ GSG FRESNO – CCB APPLICATION EVALUATION CRITERIA ATTACHMENTS 48 SOCIAL ENTERPRISE AND LOCAL ENTERPRISE PLAN Local Workforce Integration Launching a successful, professionally managed cannabis business in a community requires hiring a majority of new employees from the local Fresno community and “seeding” the local enterprise with several experienced professionals to oversee the initial lau nch of the business. Golden State Greens expects that over 95% of new employees hired will be from the local community. Our business model and industry-leading training programs are designed so that we can recruit talented individuals from the local community who may not have experience in the cannabis industry. Local Management Golden State Greens intends for its 4745 W. Ashlan Ave. retail storefront to be staffed and managed by local community members. Upon being granted a license from the City of Fresno, we will begin recruiting local talent for key positions, especially management positions, to guide the hiring, community relations, compliance, and other operational needs. This early hiring will be critical to achieving our Community Benefit Program and Neighborhood Compatibility Plan objectives. To launch the local enterprise, Golden State Greens will send professionals from our established San Diego location to staff and train the Fresno facility. These professionals will stay approximately six to nine months while the new facility is being established in the community. It is our objective to hire locally, including managers. Principal Professionals Seeding the 4745 W. Ashlan Ave. operation with principal professionals ensures a seamless launch of this new facility. Golden State Greens can relocate one or two highly experienced retail storefront dispensary management professionals who will ensure that best practices are implemented and adhered to. These professionals will hire local talent and train those new hires on all aspects of running a safe and professional cannabis business. Employee Training, Responsibilities, & Roles Age Verification and Restriction All applicants must be twenty-one years of age to be eligible to apply for employment. Each applicant must fully complete the application, sign and date it. The applicants must provide identification that meets Acceptable Government Identity Documents Policy to the receptionis t GSG FRESNO – CCB APPLICATION EVALUATION CRITERIA ATTACHMENTS 49 in the check in area for confirmation of age. The receptions will attest if the applicant is or is not twenty-one years of age on the application. Mandatory Background Checks All applicants must agree to submit their fingerprint images to the Fresno Police Department, California Department of Justice, and the Federal Bureau of Investigation for fingerprint-based criminal history records review and reporting in order to apply fo r all positions. Mandatory Reporting to Management All Owners and Employees must report to management any offense that is substantially related to the qualifications, functions, or duties of the retail cannabis business. The Golden State Greens will report any and all such information to the City as requir ed by State law or City ordinance. Employment Agreement and Non-Disclosure Agreement All employees are required to read and sign an employment and non-disclosure agreement prior to or on the first day of work. Mandatory Annual Vacation All employees are required to take a two-week vacation each year. Compliance Training Materials Golden State Greens uses compliance training materials provide by https://cannabistrainers.com/classes/. Product Instore training is provided to the sales staff / cannabis consultants by each vendor. In addition, the store manager provides cannabis education about endocannabinoid system and the safe use of cannabis. The following is the outline of the training : Training Outline Safety Procedures: a) Security and Fire Safety b) Emergency Evacuation c) COVID-19 best practices d) HVAC, CO, and Odor Control Systems Operation and Maintenance ~ GSG FRESNO – CCB APPLICATION EVALUATION CRITERIA ATTACHMENTS 50 Customer Check-In Procedures: a) Advise Customer of Wait Time b) Optionally Set Reservation c) Assign Customer Service Number Adult Use Customer: a) Present Government ID b) Daily Limits Check Medical Customer: a) Present Government ID b) Present Government Approved Medical Card c) Prescription d) Care giver card e) Daily Limits Check Entry to Retail Area: a) Service Number Called b) Escort into Retail Area Through Entry Door Samples: a) Allow customer to view and or smell samples Check Out: a) Enter Customer Unique Identifier b) Enter Items into Sales System c) Verification of Daily Limits d) Packaging Exit Upon Sales: a) Escort Customer to Exit Door ~ GSG FRESNO – CCB APPLICATION EVALUATION CRITERIA ATTACHMENTS 51 Employee Positions, Number, & Compensation Employee Policy and Procedures Manual A copy of Golden State Greens’ employee policy and procedures manual may be provided separately. ~ GSG FRESNO – CCB APPLICATION EVALUATION CRITERIA ATTACHMENTS 52 SAFETY PLAN Golden State Greens understands that safety is of paramount importance. We are keenly aware of the added safety challenges that a business of this nature faces , and we have taken extensive measures to have professionally vetted policies, procedures and systems in place to provide comprehensive protection, not only for our physical plant and inventory, but also for our employees. Our safety plans will meet or exceed the City of Fresno and State requirements. We will name a local workplace safety firm to be responsible for overseeing al l safety procedures, systems installations, and inspections so as to keep Golden State Greens on the forefront of technology and best practices in this important area of operations considering all possible fire, medical, and hazardous situations. Fire Alarm and Monitoring System If our application is approved, we will reach out to local fire officials in our application area to enlist their input and cooperation in the development of our safety procedures. The goal is for our plan to meet or exceed current standards for policing and securing this type of facility. The preventive measures adopted in these components will minimize our safety exposure while protecting the public and our staff. We also are confident that should there be any breac h of safety, our comprehensive response capabilities will ensure the incident is quickly detected, contained and resolved at the appropriate response level. Fire Sprinklers The dispensary building will be protected throughout by a proposed NFPA 13 fire sprinkler system. The system will only be designed by a licensed sprinkler contractor to ensure coverage is extended to all areas within the proposed facility. Light fixtures, soffits, and other potential obstructions will not interfere with the spray patterns of the fire sprinkler system heads. The sprinkler contractor will ensure that the type and location of potential obstructions is considered in the design of the system. The sprinkler contractor is responsible for coordinating and resolving conflicts in coverage patterns. Any future modifications to the system will also be done by a licensed sprinkler contractor with prior approval of the Fire Department. Central station monitoring of the systems control valves and water flow switch will be provided via the same central station-monitoring agency that will be monitoring the security system. Per code, the control panels for fire and security will be separate. Golden State Greens will provide the UL listed Fire Control Panel and any additional equip ment required by the central station necessary to guarantee non-interrupted monitoring services. Smoke Detection, Exits, and Fire Separations The facility will be provided with automatic smoke detection as required by the CFC and CBC and will be monitored at a remote central station. The smoke detection system will be ~ GSG FRESNO – CCB APPLICATION EVALUATION CRITERIA ATTACHMENTS 53 monitored twenty-four seven (24/7) by the same licensed central station that will be monitoring the security system. The security system will use an array of sensors and detectors to monitor the facility. Photoelectric smoke sensors will be attached to the security alarm system throughout the facility, which detects smoke and fire. The onsite physical alarm system will monitor each zone with up to eight sensors to monitor environmental variables including smoke and fire. These sensors will create a system notification (alarm) when fire and/or smoke are detected. Required fire separations between various operational areas within the facility will be provided and maintained as required by the CFC and CBC. All penetration into or through fire rated separations will be repaired to the required fire rating of the building. All exits will comply with the California Building and Fire Codes and will be maintained operational at all times. Exit doors will not require special knowledge to open and will not be secured with surface mounted dead bolts. All interior passage doors will be rated for the type of construction and will not be held open with any type of device when part of a required fire separation. Exits will be provided with an illuminated exit sign that is readily visible from any direction of travel. In an emergency, staff and any vendors or visitors in the office areas will evacuate easterly thru the Staff Entry at the southeast corner of the building. Customers and staff on the dispensary floor, check out and reception areas will evacuate easterly thru the main entry to the parking lot. Emergency Access Emergency access to the facility is provided by adjacent public streets that comply with the City’ standards. At no time will staff, visitors, vendors or contractors, park in such a way as to reduce the emergency access width. Parking will only be permitted in marked spaces in approved areas. Fire Code Compliance: Fire Suppression Equipment, Employee Training, Evacuation Procedures Golden State Greens will obtain all required Fire Department permits and keep them on site and available for inspection per the California Fire Code. An approved key box will be provided and installed by Golden State Greens in a location approved by the City of Fresno. Golden State Greens will contact the City of Fresno designee for specific key box requirements prior to final inspection and will provide sufficient keys to all area within the facility prior to the Fire Department locking the box. UL listed and appropriately sized and type of fire extinguishers will be located throughout the facility as required by the California Fire Code and local amendments. All fire extinguishers will be mounted in highly visible locations and will be easily identifiable by anyone within the facility. Signs identifying the location of the fire extinguisher will be provided as required. Proposed fire extinguisher locations are shown on the attached floor plans. ~ GSG FRESNO – CCB APPLICATION EVALUATION CRITERIA ATTACHMENTS 54 Access to and around the electrical panel in the building will be per the California Fire Code. All storage and access restrictions will be removed, and clear space will be maintained at all times per code. (See the Floor Plan in Appendix III for locations of each Fire Extinguisher Cabinet, “FEC”.) The facility will have a written and posted emergency operations plan that will be reviewed at least annually by all staff personnel. Training on emergency systems will also be conducted annually with all staff; new hires will be trained in emergency systems and in their individual role within the emergency plan at time of hire. Elements within the plan will include: • Emergency personnel names and contact information • Evacuation routes • Local Public Safety business and 911 phone numbers • Utility contact numbers • Emergency reporting and evacuation procedures • How to respond to medical emergencies including COVID-19 related issues • How to respond to fire emergencies • How to respond to extended power outages • How to respond to chemical spills • How to handle telephone bomb threats • What to do during severe weather or natural disasters, and • How to manage critical operations in any situation Maintenance and Testing of Fire Suppression Systems and Equipment Golden State Greens will have annual inspections performed of all Fire related systems and equipment. All systems and equipment will remain in compliance with applicable local, State, and National Standards. Records of inspections will be maintained and kept on sight for Fire Department Review. Security System Component Maintenance and Testing All security-related systems will be routinely inspected to ensure that they are functioning properly. This includes: • Third-party monitoring equipment and connections • Alarm systems • Sensors • Electrical connections • Smoke detectors • Panic buttons • Phone connections • Electrical backup systems ~ GSG FRESNO – CCB APPLICATION EVALUATION CRITERIA ATTACHMENTS 55 Golden State Greens will be responsible for ensuring that such inspections take place at reasonable intervals. We will promptly implement all necessary repairs to ensure continuous proper functioning of the security system. Inspection results and maintenance records will be securely kept for review by the City, State (the Bureau of Cannabis Control) and appropriate oversight authorities. HVAC Golden State Greens proposes to provide a new HVAC system for the proposed location. The proposed HVAC system will be a split system with a roof mounted condenser and internal air handler. The roof mounted condensers are proposed to be screened with a combination of parapet walls and screening elements, which will meet all City of Fresno zoning and design guidelines. The HVAC will be designed by licensed engineers in order to properly supply and condition the indoor air for all rooms within the space. Furthermore, the proposed HVAC system will meet all Title 24 and California Mechanical Code requirements. Accident and Incident Reporting Procedures Safety Policies and Procedures Incident Management and Emergency Response Golden State Greens understands and appreciates that smooth operations require well-laid contingency plans and a staff well trained in their execution. Under the leadership of the Security Team and with input from appropriate, local agencies and enforcement authorities, we will develop a comprehensive Emergency Response Plan to cover various contingencies such as evacuation, shelter in place and lockdown procedures in the event of an area wide emergency. We will provide a designated smart phone for single security officer assignments or two-way radios for our security officers to use at the dispensary facility when two or more security officers are present. Security Officers will have access to our main dispatch center, as well as communication with the Supervisory Officer designated to this contract. Each officer will possess a mobile smart phone so that, in emergency cases, they can contact 911. In addition, our corporate offices provide a twenty-four (24) hour phone line that can be accessed for emergency and non-emergency issues. The Emergency Response Plan will include contingencies for non-security related emergencies such as medical emergencies, bomb threats, fires, explosions, and weather -related disasters to ensure an appropriate and orderly response. This will prevent non-security related emergencies from becoming aggravated emergencies as well. Emergency procedures and emergency contact numbers will be provided in writing to all employees and posted prominently in all areas of the facility. ~ GSG FRESNO – CCB APPLICATION EVALUATION CRITERIA ATTACHMENTS 56 We will also develop a comprehensive set of guidelines for dealing with safety issues. All staff will learn and be drilled in these procedures to ensure they are adequately prepared for emergencies. Preparedness means all staff members: • Know how to assess emerging situations to determine the type and level of threat they may pose • Know how to respond to different kinds of safety and security threats • Know which types of situations warrant the activation of panic buttons • Know how to proceed when an alarm goes off or a panic buttons has been activated If a safety or security issue is found and constitutes an actual emergency, authorities will be notified as required. We will then follow the emergency response procedures that have been establish in cooperation with local fire and law enforcement authorities for smoothly bringing the situation under their control. As a matter of corporate policy, the following rules will be enforced by Golden State Greens: • Cannabis will not be consumed by anyone on Golden State Greens’ premises, in accordance with City of Fresno regulations. • A Manager will be on the premises at all times during hours of operation. Golden State Greens will provide the City of Fresno officials with the name, telephone number (both land and mobile if available) for the onsite Manager or owner to whom emergency notice may be provided at any hour of the day, in accordance with City of Fresno regulations. • All cannabis and cannabis products sold, tested, distributed or manufactured will be cultivated, manufactured, and transported by Commercial Cannabis Businesses that maintain operations in full conformance with State Laws, State regulations, local laws, and local regulations. Outside Partnerships: Liaising with Community and Local Fire Official s The local fire department and neighbors in close proximity to the facility will be provided with the name of a contact person as well as one or more contact persons on our staff whom they can notify day or night in case there is a problem impacting them or that they feel may impact us. We will periodically reach out to neighbors to ensure that there are no unreported problems of any sort via our Community Liaison. We will strive to develop and maintain a strong relationship with the local law enfor cement and fire departments to develop a professional working relationship and a coherent contingency plan for incidents that require fire and/or law enforcement involvement at our facility. Local law enforcement and fire officials will be invited on-site to discuss and evaluate potential safety and security risks, vulnerabilities, and to assist in the development or enhancement of our current safety and security and emergency response plans. ~ GSG FRESNO – CCB APPLICATION EVALUATION CRITERIA ATTACHMENTS 57 Workforce Safety Safety and Security and emergency response training is only part of the comprehensive training required for all employees, including Pandemic Safety training . It is critical that employees understand exactly what to do when specific breaches and threats take place. This ensures their safety and gives the Security Officers the ability to respond rapidly without fear of injury to client and staff. We will hire a consulting firm to provide specific training to management and employees in the following areas: • Local fire emergencies • Alarm activation response • Working with local law enforcement and firefighters • Medical emergencies • COVID-19 Pandemic Workplace Management • Proper use of the “Panic Button” • Being a good witness/report writing • OSHA compliance • Training Developed to all compliance issues Employees will be tested on training content and must pass a comprehensive test by their third attempt in order to remain employed. All staff will also go through periodic refresher seminars, as well as new training on any policy updates or changes i n procedure. All emergency procedures will be rehearsed in periodic drills. In addition to training and periodic drills, all employees will receive official company reference material, written in plain English and presented in an easy-to-use outline format, explaining all operational, safety and security policies and protocols. In developing our official safety and security policies, we will consult with local fire and law enforcement. We will also work with them to develop effective ongoing employe e training seminars and practices especially in developing our policies and training procedures on crime prevention and security threat response. Background Checks Golden State Greens will conduct Live Scan on all employees, volunteers, principals, directors, and board members. Golden State Greens will also vet and run background checks on any contractors or vendors who regularly work within the facility or may be employed there for an extended time. All transmission of personal data from every source uses SSL (Secure Socket Layer); a robust protocol for encrypting data online. A copy of “Your Rights Under the Fair Credit Reporting Act” will be included for all potential employees, volunteers, principals, directors, board members and vendor applicati on packages. A release of information form is ~ GSG FRESNO – CCB APPLICATION EVALUATION CRITERIA ATTACHMENTS 58 also provided. Any employees, volunteers, principals, directors, and board members may request a free copy of any report that was run the employer. Golden State Greens will not employ anyone that has been convicted of a felony within the last seven years. Also, Golden State Greens elects not to engage any contractors or vendors who would have access on a regular basis or for an extended time to restricted areas of our facil ity if they have been convicted of a felony. Only properly vetted individuals will be employed at Golden State Greens in strict accordance with our high standards to make every effort to provide our customers and the community with the best possible servi ce at all times. COVID-19 Pandemic Safety and Sanitation Golden State Greens has adopted the COVID-19 Retail Safety and Sanitation Manual published by the United Cannabis Business Association. The 45-page manual lists best management practices to reduce the risk of COVID-19 spread including practices when cleaning, onsite manager duties, and how to disinfect and clean the premises. The manual also provides flyers for printing and posting on the premises including a disinfecting schedule, social distanci ng, what to do when sick, COVID-19 facts, germ awareness and hand washing, and symptom awareness. It also provides an extensive list of EPA approved disinfection products . Burglary Alarm System Golden State Greens will install, maintain, and use a professionally monitored robbery and burglary alarm system with door and window breaks and motion sensors. Both audio and video surveillance will be utilized. In the event of a break-in after hours the monitoring service will be able to communicate directly through the system. The system will be operational twenty-four seven (24/7) without interruption. Golden State Greens will select a local security company to provide the cameras and system monitoring. The system will meet and exceed all requirements of the City of Fresno by including: • The control panel will be a UL listed burglar alarm control panel; • The system will report to a UL listed central monitoring station; • A test signal will be transmitted to the central station every twenty-four (24) hours; • At a minimum, the system will provide coverage of all facility entrances and exits, rooms with exterior windows, rooms with exterior walls or walls shared with other facility tenants, roof hatches, skylights, and storage room(s) that contain safe(s); • The system will include at least seven (7) holdup alarm for staff use; and • The system will be inspected and all devices tested annually by a qualified alarm vendor. Alarm Testing A test signal will be transmitted to the central station every twenty-four (24) hours. The alarm system will provide coverage to the facilities points of ingress/egress, the exterior windows, ~ GSG FRESNO – CCB APPLICATION EVALUATION CRITERIA ATTACHMENTS 59 offices, production areas, storage areas, cashiering areas and the product storage safe. The holdup alarm for staff use will be inspected and tested annually. Preventing Theft and Non-Diversion To prevent diversion of cannabis and cannabis products, cameras will be placed throughout the facility for the purpose of loss prevention. Preventing On-Site Consumption Pursuant to City of Fresno regulations, consumption of cannabis at the registered premises in any form will not be permitted. We will also enforce a strict anti-loitering policy. All cannabis products will be kept in our designated safe/storage rooms that are not being used in the dispensary process. Any cannabis or cannabis paraphernalia that shows evidence of the cannabis having been consumed or partially consumed will be reported to the local Police Department. We will routinely monitor surveillance footage to prevent the use of cannabis on the registered premises. Suspicious Activity and Loitering Staff will be trained to identify and respond appropriately to all levels of suspicious activity. Loitering will not be tolerated. Loitering by non-employees or vendors will result first in a warning from our staff or security guard, and then notification of local law enforcement. Enhanced Product Safety Implementation Golden State Greens is committed to being a leader in the regulated cannabis market with a focus on enhanced product safety. We will implement standard operating procedures and practices that exceed City of Fresno and state regulations in terms of product safety. Our cannabis product philosophy begins with sourcing the safest and highest quality cannabis goods from licensed cultivators, manufacturers, and distributors. We only accept cannabis goods that are accompanied by the required Certificate of Analysis from a license d testing laboratory. On a regular basis, we review the websites of the three State of California cannabis regulatory agencies--the Bureau of Cannabis Control, Department of Public Health, and Department of Food and Agriculture--to ensure that all of our partners in the cannabis supply chain have active and valid licenses. Labeling We only carry cannabis goods that we acquire from distributors that are in finished form and are packaged and labeled according to strict state requirements. We strictly adh ere to all regulations and reject all cannabis goods that might be packaged and labelled in a manner that would be attractive to children. All cannabis goods we acquire for our retail operations must be packaged and labeled with the required labels and warnings including the following: ~ GSG FRESNO – CCB APPLICATION EVALUATION CRITERIA ATTACHMENTS 60 Primary Panel • Identification of the cannabis product • Universal cannabis symbol o • Net weight or volume of contents • THC and CBD content for the entirety of package expressed in milligrams per package Information Panel • Date of manufacture and packaging • Manufacturer’ name and website or phone number • Government warning label o Unmanufactured cannabis: “GOVERNMENT WARNING: THIS PACKAGE CONTAINS CANNABIS, A SCHEDULE I CONTROLLED SUBSTANCE. KEEP OUT OF REACH OF CHILDREN AND ANIMALS. CANNABIS MAY ONLY BE POSSESSED OR CONSUMED BY PERSONS 21 YEARS OF AGE OR OLDER UNLESS THE PERSON IS A QUALIFIED PATIENT. CANNABIS USE WHILE PREGNANT OR BREASTFEEDING MAY BE HARMFUL. CONSUMPTION OF CANNABIS IMPAIRS YOUR ABILITY TO DRIVE AND OPERATE MACHINERY. PLEASE USE EXTREME CAUTION.” o Manufactured cannabis: “GOVERNMENT WARNING: THIS PRODUCT CONTAINS CANNABIS, A SCHEDULE I CONTROLLED SUBSTANCE. KEEP OUT OF REACH OF CHILDREN AND ANIMALS. CANNABIS PRODUCTS MAY ONLY BE POSSESSED OR CONSUMED BY PERSONS 21 YEARS OF AGE OR OLDER UNLESS THE PERSON IS A QUALIFIED PATIENT. THE INTOXICATING EFFECTS OF CANNABIS PRODUCTS MAY BE DELAYED UP TO TWO HOURS. CANNABIS USE WHILE PREGNANT OR BREASTFEEDING MAY BE HARMFUL. CONSUMPTION OF CANNABIS PRODUCTS IMPAIRS YOUR ABILITY TO DRIVE AND OPERATE MACHINERY. PLEASE USE EXTREME CAUTION.” • All ingredients in descending order of prominence by weight or volume • Product expiration date, “use by” date, or “best by” date, if application • Unique identifier or batch identification number Additional Edibles Requirements • The words “cannabis infused” will be included on all edibles • THC and CBD contents will be expressed in milligrams per serving and milligrams per package • No edible product will contain more than 10 milligrams THC per serving and 100 mg THC per package Additional Topical Requirements GSG FRESNO – CCB APPLICATION EVALUATION CRITERIA ATTACHMENTS 61 • A topical cannabis good for the adult-use market will not contain more than 1,000 milligrams of THC per package • A topical cannabis good for the medicinal-use market will not contain more than 2,000 milligrams of THC per package and the label will include the wording “FOR MEDICINAL USE ONLY” and is only sold to medical-use patrons Additional Concentrate Requirements A cannabis product that contains more than 0.5% alcohol by volume will be packaged in no more than two fluid ounces and will include a calibrated dropper. Quality Assurance Review Upon receipt of cannabis goods our inventory manager conducts a quality assurance review of all products received. This enhanced product safety step that we take gives our employees and patrons additional confidence that Golden State Greens is committed to the health and safety of its customers. Including reviewing the following items: • As required, we only accept cannabis goods from active and valid distributor licensees. • Inspect cannabis goods to ensure that packaging and labeling meets regulations. • Inspect cannabis goods to ensure tamper-evident seal has not been broken. • Inspect cannabis goods to ensure child resistant packaging is resealable if there is more than one serving in the package and that child resistance can be maintained throughout the life of the package. • Inspection of laboratory testing results to ensure labeling matches test results. • Retail sales associates/budtenders will be trained on packaging and labeling requirements. If they see packaging or labeling that does not seem correct, they are trained to report it to management. Child Resistant Packaging State of California laws and regulations require that all cannabis goods distributed to a licensed retailer will be packaged in child resistant packaging and that the packaging will maintain its child resistant effectiveness throughout the life of the package. Child resistant packaging is especially important when a cannabis good contains more than one serving. Even though Golden State Greens only purchases cannabis goods for resale that meet all packaging and labeling requirements, upon customer request we will provide additional industry -leading child resistant packages for free to ensure our customers have the best resources available to keep cannabis goods away from children. ~ GSG FRESNO – CCB APPLICATION EVALUATION CRITERIA ATTACHMENTS 62 Product Storage Cannabis goods will be stored in a manner that prevents their degradation at all times, including during transport. Cannabis goods will be kept in a cool dry storage. Cannabis goods that require refrigeration will be refrigerated at 41 degrees or below during storage, and transport. Product Display Golden State Greens is using state-of-the-art display cases to ensure that cannabis products can be viewed by customers, while keeping them secured from potential theft or diversion. Product Complaints Golden State Greens has established a product complaint process to ensure the safety and quality of all products. When we receive a product complaint, the following procedures will be qf(. " , .. GSG FRESNO – CCB APPLICATION EVALUATION CRITERIA ATTACHMENTS 63 followed to determine if the complaint is due to customer preference or if there is an iss ue with a cannabis product that should be reported. Our inventory manager will monitor the Golden State Greens email inbox and phone line, and record and handle product complaints associated with the use of cannabis provided by us in accordance with the f ollowing guidelines: • The complainant’ name, contact information, and any illness or injury complained of; • A detailed description of the problem with the product (i.e. allergic reaction, illness, object in the product, chemical taste, or other dissatisfaction, etc.); • The events and circumstances giving rise to the complaint, including how the complainant stored and handled the product; • The product name, package type and size, and any other identifying code, such as batch number, of the product complained of; • The date of product acquisition; • Whether the complaint has been referred to anyone else; • The inventory manager will review and investigate the complaint; • A response will be provided to the customer and depending on the outcome of the investigation will segregate the product and notify regulatory authorities. ~ GSG FRESNO – CCB APPLICATION EVALUATION CRITERIA ATTACHMENTS 64 SECURITY PLAN ~ GSG FRESNO – CCB APPLICATION EVALUATION CRITERIA ATTACHMENTS 77 NEIGHBORHOOD COMPATIBILITY PLAN Proactive Complaint Response Plan Community Involvement Implementation Golden State Greens has established a history of involvement in the communities in which we operate. Our focus in Fresno and the greater area will continue to contribute to the local community organizations and participate in charity events and other localized events that our local employees have a passion for. Golden State Greens is fully committed to being a conscientious company to its surrounding neighbors and respected for its positive impact on the community. The following is a letter from the City of Willits Community Development Director, where Golden State Greens has built and operates a multifaceted cannabis manufacturing, distribution, and processing facility. It is an example of Golden State Greens’ local economic impact potential to the tune of millions of dollars, as well as our proven ability to be a “good partner” with the City and local agencies so that Golden State Greens may present a positive impact on the local community. Community Involvement Community “Q and A” Introductory Meeting Stemming from previous community relations events in other cities in which Golden State Greens and its partners operate, Golden State Greens will host an open Community Question and Answer reception at a location near to the proposed site well before the building starts GSG FRESNO – CCB APPLICATION EVALUATION CRITERIA ATTACHMENTS 78 construction. The main purpose of the “introductory meeting” will be to introduce ourselves to our fellow neighbors, address any community questions about how our retail Cannabis business operates, distribute our construction plans and proposed timeline, and to communicate local and state cannabis laws and regulations. Golden State Greens’ goal is to visit each neighboring business as well, introducing our company and inviting them to the Neighborhood Reception with a flyer. If the business owner or manager is not present, a flyer will be left. A few days before the event, the neighborhood businesses will be visited again to leave a reminder. Golden State Greens will invest time and energy in reaching out to the surrounding community of neighbors in Fresno and welcomes the community’ feedback. A takeaway from a previous “Q and A” session is the topic of the physical appearance of the proposed building improvements along with concerns regarding how Golden State Greens will prevent public consumption in the neighborhood and protocols for keeping cannabis products away from children. Another topic we will address is the legalized, retail Cannabis industry overall, and what Golden State Greens’ team experience has been in dealing with the community in past endeavors in the industry. A main concern to address is that local business owners fully understand and believe that there are no negative impacts on their own businesses. Overall, Golden State Greens has the experience speaking to the community to address their concerns and will be a core part of the education for its citizens. Citizens Advisory Board Golden State Greens will implement a periodic Citizens Advisory Board. Our Community Relations Liaison will establish a regular board meeting schedule to proactively seek community input and feedback regarding Golden State Greens impacts on the neighborhood and to seek positive solutions. This will allow ongoing communication between the community and Golden State Greens. Community Relations Liaison Golden State Greens will appoint a Community Relations Liaison. This person will be of high value within the community and will respond to all neighbor and community complaints related to Golden State Greens within one business day or immediately depending on the urgency of the issue. The Liaison will be responsible for answering questions from our neighbors and other interested persons about how our cannabis business will operate to maintain safety and security of all residents, customers, and employees. The Community Relations Liaison will also address complaints during the building improvement phase as well. This position will be reviewed annually. ~ GSG FRESNO – CCB APPLICATION EVALUATION CRITERIA ATTACHMENTS 79 The appointed Community Relations Liaison will also attend a quarterly or periodic meeting with the City and other interested parties as deemed appropriate by the City to discuss costs, benefits, and other community issues arising as a result of implementation of this plan. After the first year of operation, the owner, manager, and community relations contact from Golden State Greens’ Commercial Cannabis Business will meet with the City when and as requested. Golden State Greens will establish and maintain procedures for working to support our community and to resolve community concerns/complaints about our operations. We are committed to keeping open communication between our customers and our staff, and neighbors and management. It is important for us to educate our neighbors and customers about the procedure for expressing concerns or dealing with complaints about our operations so that requests, questions, concerns and ideas are addressed in a positive manne r and timely fashion. Operational Complaint Procedures Golden State Greens has established formal complaint procedures to ensure we document and address all complaints in a timely manner. Our complaint procedure for this location will be sent to all businesses within 500 feet of our location prior to opening and will include a procedure of how to express concerns or file a complaint, including the Community Relations Liaison’ contact information. The information will also be posted on our website and available in the store. All staff will be trained on how to proceed when a complaint or concern is expressed. When we receive a complaint about our business, the following procedures will be followed: • The complainant’ name and contact information if the person wishes to provide the information for follow-up purposes; • A detailed description of the complaint including events and circumstances giving rise to the complaint; • The date of the event or if no specific date is available the general timeframe of the event; • Whether the complaint has been referred to anyone else like law enforcement; • The Community Relations Liaison will take all reasonable steps to fully understand the complaint and gathering additional information; • A response will be provided to the complainant and depending on the outcome of the investigation will segregate the product and notify regulatory authorities if necessary. The Community Relations Liaison will keep a log of all inquiries and complaints. Anonymous complaints will be handled in the same manner. All complaints will receive either a response via email, a face-to-face meeting if requested, or an informal discussion over the phone. Complaints which raise particularly challenging issues or are otherwise especially complex will be investigated thoroughly. ~ GSG FRESNO – CCB APPLICATION EVALUATION CRITERIA ATTACHMENTS 80 Facility Design, Exterior Areas, & Nuisance Avoidance The dispensary building remodel is being designed so as to be consistent with high-quality commercial development standards and improve the appearance and aesthetics of the surrounding area, as demonstrated by current Golden State Greens-owned locations. Golden State Greens’ project management team and architect are experienced in commercial real estate development and are specifically well versed in both the exterior and interior design of commercial cannabis facilities, having completed dozens throughout the State . Golden State Greens’ retail facility at 4745 W. Ashlan Ave. will feature modern, high quality material choices as evidenced by the rendering of the architect’ plan above, as well as interior photos found herein of Golden State Greens’ San Diego location. Golden State Greens’ aesthetic is professional and visually appealing, making sure to attract adult patrons seeking high quality adult-use cannabis products only. All doors (whether interior or exterior) shall have electronic surveillance and sounding alarm equipment to deter and detect unauthorized intrusion and emergency exits. There will be ample lighting surrounding the facility and parking area along with properly maintained landscaping to deter individuals from consuming cannabis on the premise in addition to providing easy visual for patrolling security personnel and law enforcement. The proposed storefront retail dispensary will include full site development including detailed drought tolerant landscape and irrigation designed to reduce water usage by implementing a drip type irrigation system to be designed by a licensed landscape architect and to also provide a quality landscape design to enhance the architecture of the proposed building as well to be congruent with, yet an improvement to, the character of the Ashlan Ave. corridor. Neighborhood Integration Golden State Greens will conduct its business operations in a manner that mitigates any potential nuisance or disturbance to its neighbors and the larger community. We believe that a cannabis business that is integrated into the community creates a harmonious environment and better community as a whole. With specific policies in place that dictate how Golden State Greens, as a business, will achieve this objective and how Golden State Greens will manage its staff and operations to minimize and remove any potential and perce ived negative impacts of its operation. Golden State Greens intends on building relationships within its community that foster a free and willing exchange of information. Golden State Greens will appoint a Community Liaison and his/her contact information will be made available to neighboring businesses and the public. In so doing, Golden State Greens hopes to enlist suggestions of how they can improve their public facing operations. ~ GSG FRESNO – CCB APPLICATION EVALUATION CRITERIA ATTACHMENTS 81 Local Community Policies Company employees in and around the retail storefront will conduct themselves in a professional manner at all times. There will be daily monitoring and cleanup of the subject property and adjacent public areas. Neighborhood Business Tour Prior to opening, we will invite neighboring businesses to tour our facility so that we can show them how a professionally operated cannabis retail storefront succeeds in creating a safe and legal environment. We believe that informing and educating neighboring businesses about how we operate is very important. We want our neighbors to get to know us and to feel comfortable calling on our community liaison to resolve any nuisance caused by our business. During this tour, neighboring businesses will meet Golden State Greens managers and staff and will be provided with a handout of our neighborhood policies and contact information for the community liaison. Ongoing Neighbor Outreach Being a good neighbor involves ongoing effort. Our community liaison will, from time to time, proactively seek feedback and communication with our neighbors. Golden State Greens may conduct this outreach by conducting neighborhood surveys, inviting neighbors to tour our Facility, or hosting neighbors for feedback sessions at an offsite premise. We understand that Commercial Cannabis is relatively newly legal in California and that communities such as Fresno have created new laws and ordinances about which neighborhood community members may have questions. Golden State Greens has a deep appreciation for the concerns of neighboring businesses and takes very seriously our role in being a leader in the community to ensure a harmonious neighborhood environment. Citizens Advisory Board Golden State Greens has a tradition of building strong relationships within the community. Establishing a Citizens Advisory Board is a way that Golden State Greens encourages feedback and input from concerned citizens. We have learned from years of operating a high-volume retail cannabis dispensary that a key to success is providing a forum for people to speak, and not just listening, but also integrating feedback into our operations. We have a deep understanding that a large part of our success is due to citizens having input. Facility Exterior Cleanliness In addition to constructing a beautifully designed exterior that fits the appropriate architectural style, Golden State Greens attends to the practical matters of ongoing exterior maintenance. There will be trash receptacles in front of the facility and in the parking area. Multiple times a ~ GSG FRESNO – CCB APPLICATION EVALUATION CRITERIA ATTACHMENTS 82 day an employee or one of the security guards visually inspects the exterior areas and surrounding public areas for trash and safety issues. Any issues are immediately resolved. No Cannabis/Alcohol/Tobacco Consumption On -Site or in Vicinity Golden State Greens has a zero-tolerance policy for smoking, vaping or otherwise consuming cannabis or cannabis products anywhere within or surrounding the retail storefront, including the parking lot. Any cannabis or cannabis paraphernalia that shows evi dence of the cannabis having been consumed or partially consumed near our facility will be reported to the City and/or local Police Department. Golden State Greens will place smoke detectors around the facility and routinely monitor via video surveillance to prevent the use of cannabis on the registered facility. No person will cause or license the sale, dispensing, or consumption of alcoholic beverages or tobacco products on the property of Golden State Greens’ Commercial Cannabis Business. No Loitering Golden State Greens enforces a strict no-loitering policy. Staff will be trained to identify and respond appropriately to all levels of suspicious activity. Security guards will manage patrons who loiter by asking them to leave the facility. Location In accordance with Golden State Greens’ Security and Safety Plans herein, we will take a proactive approach to security, fire, and safety measures. The security staff will be led by the security liaison and will be integral to our neighborhood integration and “good neighbor” policies. The Security Team will be tasked with surveillance, patrol, and cleanup of the surrounding areas, as well as being a point of contact for local law enforcement. Video surveillance using a state-of-the-art camera system around the building’ perimeter is active 24/7 and is monitored both from within the facility, as well as remotely via internet access (known as TCP - transmission control protocol) to ensure the safety of all people and businesses in the neighborhood. Golden State Greens’ active video surveillance allows us to ensure proper neighborly etiquette. There will be an abundance of lighting of the building perimeter and parking lot. Two security guards will be onsite during business hours and there will be at lea st one security guard onsite during non-business hours. Golden State Greens will ensure that there will be immediate response and resolution to all law enforcement or neighborhood concerns. The address of the proposed Commercial Cannabis Business retail storefront is: 4745 W. Ashlan Ave., Fresno, CA 93722 A commercial building will be constructed to meet the business needs of the of Golden State Greens and will comply with all local municipal, planning, and zoning codes; City CCB laws and ~ GSG FRESNO – CCB APPLICATION EVALUATION CRITERIA ATTACHMENTS 83 ordinances; State cannabis laws and regulations; and all applicable City building, fire, electrical, and health codes. Parking Golden State Greens will ensure that there is sufficient parking on site that is consistent with Fresno Municipal Code requirements. All parking managed by Golden State Greens will have proper signage, lighting, and litter removal. Patrons and others will not be allowed to loiter or consume cannabis or cannabis products in parking areas. Parking areas will have video surveillance and our security guards will monitor activities in parking areas. Golden State Greens’ community liaison will promptly follow up on all noise and other nuisance complaints from neighboring businesses, law enforcement, and other entities. Provisions will be made for employees to park off site or use public transportation. Bicycle transportation is often encouraged in other communities which Golden State Greens operates and will be in Fresno per the Vision 2050 Strategic Plan; thus, bicycle racks are also provided. Golden State Greens will also install publicly available electric vehicular charging stations to contribute to Fresno and Butte County green initiatives. We will also designate preferred parking for alternative fuel vehicles. Signage Plan At all times, no Signage will obstruct the entrance of the retail storefront in compliance with City and all agency regulations. All signage will remain free and clear from referencing Cannabi s by name or by any commonly associated symbols. Further, the following forms of marketing and signage will be strictly prohibited: • No advertising by sign spinning or similar methods to attract attention or people driving by; • No banners, flags, or pop up signs; Each entrance will be visibly posted with the following notices: • These premises are under 24/7 video surveillance. • No smoking, ingesting, or otherwise consuming cannabis or cannabis products on the premises or adjacent areas. • Must have proper identification to enter. At all times Golden State Greens will display its local permit, seller’ permit, business license and eventual State License in a highly visible location. Lighting Plan Statistics demonstrate that crimes are less likely to occur in well-lit areas, because a well- lighted property serves as a meaningful deterrent against criminals and criminal activity. ~ GSG FRESNO – CCB APPLICATION EVALUATION CRITERIA ATTACHMENTS 84 Security lighting is one of the most practical and effective ways to prevent and deter crime in or around commercial facilities. Exterior lighting at Golden State Greens’ facility will ensure the safety of the public and our employees, while not disturbing surrounding residential or commercial areas. The main objective of our security lighting system at the facility is to illuminate dark areas and detect and recognize concerning movement in the protected area. The best vision for outdoor lighting is obtained from downward directed and shielded security lighting that is on from dusk until dawn, supple mented with instant-on lighting triggered by motion triggered detectors. Increased lighting will be installed at all points of ingress and egress. All exterior lighting on the premises and parking area lighting for the location will be balanced and will not result in glare on adjoining properties. Lighting will comply with all City of Fresno requirements. Adults Only Aesthetic Golden State Greens’ commitment to a commercial cannabis business that will not influence the desirability or attraction to the vicinity of the premises among youth: Golden State Greens’ commitment to an adults only aesthetic is evidenced by the professional, understated appearance and security/safety features woven throughout our Neighborhood Compatibility Plan above as well as elements of our Security Plan. Our well thought out exterior design contains no symbols or bright colors that may appeal to youth. Rather, Golden State Greens’ Fresno retail business conscientiously markets to responsible, law-abiding adults and respectable members of the local community. Golden State Greens takes great pride in the strong emphasis its plan places on community involvement its learned, developed, and improved upon through multiple cannabis facility investments through the State of California, designed to address neighborhood concerns and be compatible with a safe adult use product line. AIR QUALITY PLAN Golden State Greens will maintain a high standard for air quality for all aspects of the proposed commercial cannabis business operation at 4745 W. Ashlan Ave. Generally, Golden State Greens will meet and exceed the standards set by the California Labor Code as well as the COSHA Policy and Procedures Manual as applicable to our facility. Pursuant to State of California regulations and any more restrictive local codes, Golden State Greens Fresno retail facility shall meet air ventilation requirements of cubic feet per minute (“CFM”) per square foot of conditioned floor area required in retail spaces. Since existing State air quality regulations do not contain provisions specific to cannabis businesses, Golden State Greens will comply with these State standards and in accordance to Fresno’s cannabis code ~ GSG FRESNO – CCB APPLICATION EVALUATION CRITERIA ATTACHMENTS 85 when designing the ventilation systems and air filtrations systems including “air -scrubber” system for the entire facility. Per the City’ ordinance, Golden State Greens will also submit full drawings and operations descriptions to the city of Fresno for its review and issuance of any required permits for the facility and its operations. Remediation Measures Golden State Greens has helped set the Cannabis industry standard f or air filtration which implements three different types of odor remediation measures including: a virgin carbon filtration system, an ozone method, or an air-scrubber system. These systems vastly reduce, and in most cases, fully eliminate the odors that can be associated with the storage and handling of cannabis products. These filtration systems also help to remove other air impurities that can be generated within this type of retail facility and further ensure that any untreated air is not vented directly outside prior to odor mitigation. For our facility at 4745 W. Ashlan Ave., the configuration of the filtration system will be determined during the construction phase to ensure the proper system is utilized based on the final construction details of the buildings and in compliance with the City’ ordinance. The filtration system ultimately installed will ensure that odors from cannabis are not detected in any of the following locations: outside of the premises, anywhere on adjacent property or public rights-of-way, on or about the exterior or interior common area walkways, hallways, breezeways, foyers, lobby areas, or any other areas available for use by common tenants or the visiting public, or within any other unit located inside the same building as the Commercial Cannabis Business. Plans for Golden State Greens’ odor-combating filtration system will be submitted to the City of Fresno for approval, and Golden State Greens will schedule an inspection before commencing commercial cannabis activity at the facility to confirm compliance with approved plans or whatever period of time the ordinance calls out at a later date. Depicted below is a diagram of how the air -scrubber filtration system works to remove unwanted odors and impurities: ~ GSG FRESNO – CCB APPLICATION EVALUATION CRITERIA ATTACHMENTS 86 The odor impacts associated with dispensary operations occur from cannabis and cannabis products. Golden State Greens will ensure it follows the state regulations for the display of cannabis and cannabis products. State law and regulation requires that all cannabis an d cannabis products that are exposed on the retail floor will be destroyed on site. Tenant improvements during construction, including air filtration systems, glass display cases and proper packaging will further mitigate any odor issues. In addition to proper display and storage, we will employ multiple, state-of-the-art methods to prevent the further spread of odor beyond the facility walls and combat offensive odors. If odor is reported coming from the dispensary at any time, Golden State Greens will make it a priority to find the source of the spreading odor and eliminate the cause. Charcoal Filters Golden State Greens will install multiple charcoal-filled carbon filters throughout facility to screen out any odor emitted by cannabis and cannabis products. Specific carbon filters will be utilized as scrubbers where they constantly “scrub” the air by taking in dirty air and releasing clean air. Other filter will take in dirty air, filter it and transport the air via ducts to a specific room to further cleanse it. Ozone Generators Golden State Greens will install ozone generators in the facility. The function of ozone generators is to create ozone. When ozone comes into contact with offensive odors, the ozone 4 .. PVC pip PVC coupler PVC coup~er Mounting ,--J-, Surface Airflow ~ Fan '"' Y Carbon Air rm r 7 (pr~•ftlter) PVC flange Grat "'' nyl on Carbon (Cross Section) Can-filter provides one of ~ nature's BEST odor control mate~ VIRGIN ACTIVATED CARBON. The Can CKV-4 (carbon type) is specially dev eloped for this purpose. GSG FRESNO – CCB APPLICATION EVALUATION CRITERIA ATTACHMENTS 87 virtually neutralizes the odor. Ozone generators will be placed strategically in places where charcoal filers are not sufficient, or in addition to the charcoal filters as deemed necessary by the engineers who will design the HVAC system, in accordance with the ordinance. While ozone is very powerful, it has a very short lifecycle. When contaminants such as Cannabis odors make contact with ozone, they are destroyed completely by oxidation. In so doing, the extra atom of oxygen is consumed and there is nothing left of the odor, only oxygen. Ozone then naturally reverts back to oxygen after it is used. Filtration System Lastly, as indicated in the schematics below, Golden State Greens proposes to install a filtration system that utilizes a “virgin carbon” can filter, whic h is considered the state-of-the-art industry standard for dispensary odor elimination. Strategic Pressurization of Spaces While filtration is a key component of any odor mitigation strategy, controlling the amount of air inside the facility that escapes during normal operation such as opening and closing doors is also a critical component. The proposed HVAC system will prevent any untreated/unfiltered air from escaping the facility by creating negative pressure areas for the spaces that contain the entry and access points. Negative room pressure is created when more air is mechanically exhausted from a space than is supplied. The ventilation system allows air to flow into the negative pressure room but does not allow air to flow out as air naturally flows to areas with lower pressure. This technique is commonly used in hospitals and medical centers to prevent cross-contamination. This technology helps prevent odors from escaping the facility and instead routes potential odors through the air filtration system. Indoor Air Quality Indoor air quality is a priority for Golden State Greens, who currently operates multiple licensed commercial cannabis businesses in other California cities. HVAC systems will be maintained by a local contractor who will provide routine inspection. Staff will be fully trained in the operation of the system and will maintain items such as CO and other odor detectors, batteries, etc. Golden State Greens will follow LEED principles in its construction and materials selection for the project such that indoor air quality is improved above and beyond the required minimums per state and local regulations. These stricter standards include but are not limited to: • Increased fresh air and filtration • Use of construction materials that are strictly regulated to reduce off -gassing of harmful chemicals and compounds. • Strict construction standards to reduce air-borne contaminants that could remain after construction. ~ GSG FRESNO – CCB APPLICATION EVALUATION CRITERIA ATTACHMENTS 88 • Strict maintenance protocols for HVAC systems. • Automated control of the HVAC system in order to provide comfort and the indoor air quality. • Green Cleaning Policy including strict controls on products and cleaning procedures. Waste Production Impacts If not properly managed, increased refuse within the facility and bio-hazardous waste produced from expired or unsellable cannabis or cannabis products could have a potentially negative environmental impact. Therefore, Golden State Greens is committed to the following mitigation procedures: Development of a recycling program, contracting with a bio-waste removal company and facility/parking maintenance monitored daily for litter and other waste products removal. Golden State Greens’ trash management plan will include a trash enclosure large enough to accommodate both recycling and waste receptacles. Pursuant to the City ’ design requirements the trash enclosure will be visually screened and secured through robust construction, secure d gate and by providing a permanently constructed roof. Additionally, smaller trash receptacles will be placed strategically inside and outside the dispensary along with no littering warning signs. Staff will monitor the parking lot and other adjacent ex terior areas to remove any litter. Cannabis Waste Management Plan Cannabis waste is handled differently than non-cannabis waste. Cannabis waste is created when cannabis products in the retail storefront operation must be destructed and destroyed on our premises, for reasons including the following: • Cannabis products have damaged packaging or products have spoiled • Cannabis products have reached their “sell by” or “best by” date • Cannabis products sold at retail that have been returned by the patron • Cannabis products sold at retail that have been abandoned by the patron on the premises • Other reasons that make the cannabis products unsaleable If cannabis products must be destructed and destroyed, the following procedures will be followed: • Cannabis products to be disposed of are entered into 420Soft and the State’ Metrc® Track and Trace system to be sure all product is tracked and inventoried. • Cannabis products are removed from the original packaging and made to be unrecognizable and unusable. • Destroyed cannabis products are then secured in a locked waste receptacle labeled Destroyed Cannabis Products, which is securely stored in the Stock and Safe Room. ~ GSG FRESNO – CCB APPLICATION EVALUATION CRITERIA ATTACHMENTS 89 • When the Destroyed Cannabis Products receptacle is full or at least once per month, a Manager self-hauls the receptacle to a licensed waste facility and brings back a receipt. • Cannabis and cannabis products that are deemed unsellable or returned in accordance with the Golden State Greens’ return policy will be destroyed in strict adherence with state law. • Neutral waste products will be discarded with other bio-waste and will be picked up bi- monthly by a contracted hazardous waste removal company. Golden State Greens’ Cannabis Waste Management Plan comports with State law. “Cannabis waste” means waste that is not hazardous waste that contains cannabis and that has been made non-retrievable. “Non-retrievable” means that the finished cannabis and cannabis products have been altered permanently so that the controlled substance is unusable for all practical purposes. ENVIRONMENTAL PLAN Golden State Greens is committed to building a LEED certified, eco-friendly facility at 4745 W. Ashlan Ave. with a variety of sustainable energy platforms, using green building practices and natural resources efficiently, that can help the city achieve the goal of becoming a low-carbon community reliant on the efficient use of renewable energy resources . Being part of Fresno’s green business initiatives is just the start of what we envision. Furthermore, we plan to work with local Fresno contractors and providers to achieve this goal. Leading by example in the Cannabis industry, our plan is to lower the impact on the environment by implementing the following practices: Energy Use and Conservation • Exceed the Title 24 minimum standards. • Incorporate the latest Solar and Battery technology available. • Build according to greening building protocols, per Fresno’s General Plan. • LEED certification. • Outfit the facility with water-efficient fixtures. • Implement a Water Reuse framework for storm water, gray water and onsite water reclamation. • Use High-Efficiency lighting controlled via an automated lighting control system. • Use of reclaimed materials in building construction. • Use of zero-VOC or paints and finishes with low level toxic emissions for use on walls. Milk Paint, or zero-VOC paint, is environmentally safe and non-toxic. • Initiate Reuse and Recycle programs: o Use of recycled paper of all office and custodian products . o Use of recycled and recyclable disposable products for use by employees during their shifts. ~ GSG FRESNO – CCB APPLICATION EVALUATION CRITERIA ATTACHMENTS 90 o Use of reusable child resistant bags for products and implementing a discount program for patrons who bring back their reusable bags. o Employee education and incentives for new green ideas and processes . • Zero ozone emissions and Odor Mitigation system. • Low-water use irrigation system such as “drip” with automated controls. • Install water-catching systems to use for irrigation. • Utilize soil moisture sensors. • Plant shade trees to save energy and plant drought resistant landscaping. • Install publicly-available electric vehicular charging stations. • Designate preferred parking for alternative fuel vehicles. Aesthetics & Landscaping The proposed location is on a high-traffic road in a largely retail oriented area. We plan to extensively remodel the single-story commercial building with a street facing façade with understated storefront glass, creating an energy efficiency feature. The exterior walls will be finished in stucco with a portion being painted concrete masonry units, or other treatments that may be preferred by the City during permit processing. We will reduce water usage by implementing drought-resistant plants and a drip type irrigation system to be designed by a licensed landscape architect. We will provide a landscape design of extraordinary design quality in order to enhance the architecture of the proposed building as well to be more congruent with the character of the neighborhood. Furthermore, Golden State Greens proposes to appropriately landscape the exposed parking area with shade trees. Such landscaping will be in compliance with all Fresno applicable requirements for landscaping. Noise Impacts Due to the enclosed nature of our retail operations with zero tolerance for loitering or onsite consumption (where and when the City prohibits), we feel confident that this site proposes very little, if any, noise impacts. The potential noise impacts from a dispensary can include noise emitting from air-conditioners and air filtration fans located on the roof of the property and conversations from patrons, customers and/or employees in the parking lot area. Golden State Greens proposes the following noise mitigation measures: • Screening of any roof-top equipment in order to mitigate visual impact as well as to project any emitted sound away from pedestrians; and • Use of state of the art (Variable Fan Speed and Variable Compressor) systems to decrease the sound emitted by the units. Variable speed systems often operate at much lower speeds, since they can vary their speed, than most conventional single- speed units, thus emitting significantly less sound. Golden State Greens intends on hiring a local qualified acoustical consultant, to recommend a mitigation strategy to ensure that the proposed project does not generate significant n oise ~ GSG FRESNO – CCB APPLICATION EVALUATION CRITERIA ATTACHMENTS 91 from its proposed operation. Noise from customers, patrons and/or employees in the parking lot will be monitored and addressed by Golden State Greens’ anti-loitering policy and on-site Security Personnel. Traffic Impacts Seeing as the proposed location will require a somewhat extensive remodel both to be brought up to Golden State Greens standards as well as to meet City of Fresno code requirements and guidelines, Golden State Greens plans on improving traffic flow into and out of its rear parking lot. The fact that the the ½-acre lot will provide ample parking area, traffic will be minimally impacted on Ashlan itself, preventing any queuing, etc. offsite. Careful planning and engineering will be done as required by City staff to be certain access is safe for customers and the public. Potential negative environmental impacts could occur from added vehicular traffic and foot traffic. These traffic impacts can affect neighboring businesses, public transportation, and the traffic on Ashlan and Cornelia Ave.’s. In anticipation of these potential impacts Golden State Greens has identified the following mitigation measures: Foot and Bike Traffic We anticipate an increase in foot traffic as our potentially successful operation is ideally positioned at the proposed location. Foot traffic will increase as citizens shop for Golden State Greens’ popular cannabis and CBD products from the local area. There is potential for increased customer traffic via bicycle as well. Golden State Greens proposes to install long term and short term bicycle parking spaces and racks in order to accommodate cyclist and promote this mode of transportation for patrons and employees. Vehicle Traffic With the dispensary’ location at the 4745 W. Ashlan Ave., the project is conveniently located for vehicular access. Currently, traffic counts are estimated at 26K cars per day at the corner of Ashlan and Cornelia according to publicly available data. Cannabis dispensaries and recreational stores serve, on average, approximately one hundred customers per day, according to the Marijuana Business Factbook even a few years ago: ~ GSG FRESNO – CCB APPLICATION EVALUATION CRITERIA ATTACHMENTS 92 With regard to growth in residential neighborhoods in the area and increasing traffic counts, we anticipate a nominal increase in Average Daily Trips during peak and/or non -peak hours. However, in order to be a “good neighbor” and to ensure there is no disruption in the traffic conditions during unusually busy times, Golden State Greens will make sure the retail dispensary has an adequate vehicular entrance so there is no congestion or queuing when entering or exiting the premises. Water Usage Impacts Water usage may be impacted by the dispensary ’ bathrooms, general water consumption, and landscaping irrigation. Mitigation measures will be instituted to limit any negative water impacts such as using low flush toilets and water conservation aerators on faucet s. All bathrooms will be equipped with ultra-low-flow toilets and motion sensor type ultra-low-flow faucets in order to reduce water consumption. While landscaping is visually important it can have a negative impact on the water demand. The proposed retail dispensary will include a comprehensive drought-resistant landscape design which will reduce water usage by implementing a drip type irrigation system. The landscape will be designed by a licensed landscape architect and will also provide a landscape design that is aesthetically pleasing in order to enhance the architecture of the proposed building as well to be more congruent with the character of the neighborhood. Furthermore, Golden State Greens proposes to plant shade trees around exposed parking area to help reduce energy consumption. All irrigation systems and strategies will comply with applicable State and local landscape water use regulations. Golden State Greens intends on implementing a rainwater harvesting system. The water collected wi ll be used for landscaping or for cleaning of ldil Chart of the Week I Marijuana oa•i1y Business Averace Number Of Dally Customers For Di spensari es & Rec Stores R«rt t10MI only & combo Stores fte&ulilted MMJ 0,spensary Unregulilted MMJ OtspeMilry 0 20 40 67 60 80 100 Aver.ace Number of O,1,ty Customers Source l'Urlju&n. !Scnlnes.s f•ttbool 2017 Copyright 2017 Bwneu • dMsion of Anne Hal:.and Vefftllfe• Inc rlplts re>erved lOS 119 120 140 GSG FRESNO – CCB APPLICATION EVALUATION CRITERIA ATTACHMENTS 93 hardscape surfaces when and if needed. Lastly, we will install soil moisture sensors to further monitor and reduce water consumption. ~ GSG FRESNO – CCB APPLICATION EVALUATION CRITERIA ATTACHMENTS 94 LOCATION The proposed site is located in a retail commercial district along a highly commercially visible, well trafficked road. The area along this corridor is occupied predominately by retail businesses. Golden State Greens envisions that the site will be upgraded with an extensive yet understated remodel to both heighten the existing retail landscape as well as cater to a professional adult market. All doors (whether interior or exterior) shall have electronic surveillance and sounding alarm equipment to deter and detect unauthorized intrusion and emergency exits. There will be ample lighting surrounding the facility and parking area along with properly maintained landscaping to deter individuals from consuming cannabis on the premise in addition to providing easy visual for patrolling security personnel and law enforcement. The proposed storefront retail dispensary will include full site development including detailed drought tolerant landscape and irrigation designed to reduce water usage by implementing a drip type irrigation system to be designed by a license d landscape architect and to also provide a quality landscape design to enhance the architecture of the proposed building as well to be congruent with the character of the W. Ashlan Ave. corridor landscape improvements. Reference the Site Plan and Floor Plan in Appendices II and III. Existing Conditions – Photos GSG FRESNO – CCB APPLICATION EVALUATION CRITERIA ATTACHMENTS 95 Entrance driveway on Ashlan Ave. View from Ashlan Ave. GSG FRESNO – CCB APPLICATION EVALUATION CRITERIA ATTACHMENTS 96 Access off Cornelia Ave. Proposed Location – Property Size and Shape The size and shape of the property is actually quite perfect for a cannabis retail operation. Oftentimes, the minimum square footage desired for this use is 2,500 – 3,000 SF; however, the lot allows for an almost 4,500 SF building to more than accommodate retail as well as a delivery hub, offering ample space for an open concept sales floor for patrons to safely and securely shop and make purchases, while maintaining ideal room sizes for the secure reception area, Stock and Safe Room, Manager’ room, separate delivery/receiving, and employee only areas. The lot size allows for a rear parking lot providing ample parking right next to a secure and safely guarded entrance and reception area, all parking within a fenced area. The parking lot shape provides a perfect setup for accessible parking right at the reception entrance. As evidenced on the site plan, the property size and shape also enable adequate delivery parking and separate entry/exit for delivery personnel and employees, again all within a securely fenced area under surveillance. In addition to extensive interior improvements for the retail space, the aging façade will receive a serious remodel without changing the existing building ’ footprint, maintaining existing setbacks while greatly improving landscaping both visually and purposefully. The remodel will also include appropriate screening of roof equipment, necessary to maintain air quality both inside and out, as seen in the exterior rendering provided. The rectangular shape of the building not only provides an efficient shape for maximum use of the interior space, but also prevents blind spots for 100% effective security cameras and security personnel effectiveness. GSG FRESNO – CCB APPLICATION EVALUATION CRITERIA ATTACHMENTS 97 Ideal Location The proposed location at 4745 W. Ashlan Ave. is ideally situated in a commercial retail district on a busy thoroughfare. This provides for a retail cannabis use in an area already being frequented for other shopping or food service outings that consumers may combine with their visit to Golden State Greens. Thus, the selection of this location means we are not increasing traffic through an area of less commercial use, in other words already on the path of typical vehicular traffic. Additionally, whereas we expect increased traffic to this particular location (over the previous use) the corner location allows for faster moving traffic to pull off onto our generously sized lot where access to the parking lot and reception/entrance area can be safely and securely made. We do not expect any additional major road or sidewalk improvements to the property frontage, as it appears to already be in fair working condition. We can expect improvements to create a better sidewalk and delineated driveway into the parking area. Landscaping will be improved markedly with water efficiency in mind while brought up to par with the improved exterior appearance. Otherwise, another positive aspect of this proposed location is that public improvements are generally expected to already be at an acceptable level, with most of the property improvements more so within the building envelope or on the building exterior itself. ~ GSG FRESNO – CCB APPLICATION EVALUATION CRITERIA ATTACHMENTS 98 COMMUNITY BENEFITS AND INVESTMENTS PLAN The Golden State Greens Fresno dispensary will continue to follow the Golden State Greens vision and ethos: to benefit the Fresno community, draw tourism, and become a destination that showcases the California cannabis culture in a well-designed, state-of-the-art cannabis retail store. As demonstrated in our Security Plan, our core design concept is founded in crime prevention through environmental design, state of the art security systems, and expert third-party security personnel. In keeping with Golden State Greens’ philanthropic commitment for all our businesses, the Fresno retail store will provide a revenue source for the City of Fresno’s Community Benefit Program to further the City’ objectives and strategic priorities in support of quality-of-life programs. In addition to the required contribution of 4% of gross sales, this financial plan contemplates that Golden State Greens will contribute up to 4% of its annual profits (EBITDA) to charities and funds that serve the local community. Golden State Greens suggests that community leaders select which charitable organizations they feel are most likely to further the City ’ goals to address public outreach and educational activities in the areas of public health impacts and risks of cannabis use and addiction among local youth. Golden State Greens is happy to negotiate with the City of Fresno to establish a fair and beneficial contribution to facilitate these goals for the good of the community. Estimated Community Benefit Program revenue: (Local & County Sales Taxes = estimated local allocation.) Community Liaison Consistent with and as part of our Neighborhood Compatibility Plan and Safety Plan, Golden State Greens will appoint a community liaison who will be a management-level employee responsible for community outreach, communication, and issue resolution. The person we appoint to this position will be empowered to solve issues that arise and will ensure that all policies are followed by all patrons and employees. ~ GSG FRESNO – CCB APPLICATION EVALUATION CRITERIA ATTACHMENTS 99 Additionally, the community liaison will be Golden State Greens’ designated representative made available to identify resources for the local community, especially its youth, as it pertains to drugs and drug addiction. This information will also be available on Golden State Greens’ website as we promote a healthy, conscientious lifestyle that should be incompatible with destructive drug use. As such, Golden State Greens’ public outreach program will be headed by our community liaison to provide educational program information for youth organizations and educational institutions in the local community. The community liaison’ contact information will be provided to all neighboring businesses and law enforcement. Direct Employment Golden State Greens will create employment for local City of Fresno residents to every extent possible. These newly created jobs will be filled with residents who live, work, and play in the local community, employed at heightened wages creating a positive feedback loop of gainful employment and local spending for the region. Contract and Services Employment A significant number of jobs and economic benefits will be created via the short -term and long- term contract jobs that we create, beginning with construction. Design and permitting consultants will be needed including architectural, engineering, and environmental experts. Construction services required include a general contractor, and specialists in grading, underground utilities, new commercial construction, interior tenant improvements, electrical, painting, plumbing, mechanical, landscaping, materials vendors, interior finishes and furniture, and others. Ongoing contracted services include security guards, alarm sys tem monitoring, video surveillance system maintenance, cleaning service, and more. Local Volunteering and Charity Work In addition to the contributions discussed above as a company, Golden State Greens encourages employees to get involved with the community. Our principals and employees are involved with youth programs and community outreach. They will be volunteering time with local non-profit organizations and at community events, including neighborhood, school and park cleanup programs, chamber of commerce events, city-sponsored events, youth sports programs and environmental restoration programs. We are a company devoted to serving not only our customers, but our community. Golden State Greens’ ongoing community outreach is a critical aspect of the company philosophy. Perhaps most importantly, Golden State Greens’ new Fresno location will offer the City of Fresno a place for its citizens and tourists to explore and learn about legal cannabis and cannabis products, which improve health, wellness, and quality of life of adult users and patients alike. At the same time, Golden State Greens will provide ongoing public outreach ~ GSG FRESNO – CCB APPLICATION EVALUATION CRITERIA ATTACHMENTS 100 through our community benefit program bringing leadership and volunteerism to the community, providing direct financial support to the City of Fresno’s educational activities in the areas of public health impacts and risks of cannabis use and addiction among local youth. ~ December 4, 2020 VIA EMAIL City of Fresno To Whom It May Concern: RE: Cannabis Dispensary Licensing for Adam Knopf at 4745 W Ashlan Ave, Fresno, CA APN: 511‐171‐59S We have entered into a Letter of Intent with Adam Knopf to sell our property on terms agreeable to both parties. The terms of our agreement shall remain confidential unless otherwise required in connection with the purchaser’s application. It is our intent that this letter fulfill any required landlord/owner representations. Please feel free to call us at (831) 649‐0220 or email us at porosco@oroscgroup.com for further verification of the purchaser’s representations of the subject property. Sincerely, Patrick W. Orosco, Member Valley Retail Investments, LLC 3452 Hancock St. San Diego, CA 92110 To whom it may concern, I, Adam Knopf, CEO of Golden State Greens am applying for a retail Commercial Cannabis Business permit as an individual. I fully intend to operate our Fresno location as a Golden State Greens location. As such, a location specific entity will be formed, such as “GSG Fresno, LLC”, once our application has been approved. Sincerely, Adam Knopf CEO Golden State Greens DocuSign Envelope ID: 6C925191-0CF1-4F72-8F1B-D46AB4B11251 INDEMNIFICATION AND HOLD HARMLESS AGREEMENT FOR COMMERCIAL CANNABIS BUSINESS PERMIT APPLICATION To the fullest extent permitted by law, the City of Fresno (City) shall not assume any liability whatsoever with respect to having issued a commercial cannabis business permit pursuant to Fresno Municipal Code Section. 9-3333 or otherwise approving the operation of any commercial cannabis business or cannabis retail business. In consideration for the submittal of an application for a commercial cannabis business permit application and/or issuance of a cannabis business permit, and to the furthest extent allowed by law, Applicant does hereby agree to indemnify, hold harmless and defend the City and each of its officers, officials, employees, agents and volunteers from any and all loss, liability, fines, penalties, forfeitures, costs and damages (whether in contract, tort or strict liability, including but not limited to personal injury, death at any time and property damage) incurred by City, Applicant or any other person, and from any and all claims, demands and actions in law or equity (including reasonable attorney's fees and litigation expenses), arising or alleged to have arisen directly or indirectly out of the issuance of a cannabis business permit. Applicant’s obligations under the preceding sentence shall not apply to any loss, liability, fines, penalties, forfeitures, costs or damages caused solely by the gross negligence, or caused by the willful misconduct, of City or any of its officers, officials, employees, agents or volunteers. Applicant must, at the time of permit issuance, maintain insurance at coverage limits and with conditions thereon determined necessary and appropriate from time to time by the City Manager. Applicant shall conduct all defense at his/her/its sole cost. The fact that insurance is obtained by Applicant shall not be deemed to release or diminish the liability of Applicant, including, without limitation, liability assum ed under this Agreement. The duty to indemnify shall apply to all claims regardless of whether any insurance policies are applicable. The duty to defend hereunder is wholly independent of and separate from the duty to indemnify and such duty to defend exists regardless of any ultimate liability of Applicant. The policy limits do not act as a limitation upon the amount of defense and/or indemnification to be provided by Applicant. Approval or purchase of any insurance contracts or policies shall in no way relieve from liability nor limit the liability of Applicant, its officials, officers, employees, agents, volunteers or invitees. City shall be reimbursed for all costs and expenses, including but not limited to legal fees and costs and court costs, which the city may be required to pay as a result of any legal challenge related to the city's approval of the applicant's commercial cannabis business permit. The City may, at its sole discretion, participate at its own expense in the defense of any such action, but such participation shall not relieve any of the obligations imposed hereunder. This Indemnification and Hold Harmless Agreement shall survive the expiration or termination of the Application and/or Permit. The undersigned acknowledges that he/she (i) has read and fully understands the content of this Indemnification and Hold Harmless Agreement; (ii) is aware that this is a contract between the City and Applicant; (iii) has had the opportunity to consult with his/her attorney, in his/her discretion; (iv) is fully aware of the legal consequences of signing this document; and (v) is the Applicant or his/her/its authorized signatory. Signed on this day of 2020. Applicant Signature City Employee Signature Print Name and Company Name Print Name Address Title Telephone Number Telephone Number DocuSign Envelope ID: 6C925191-0CF1-4F72-8F1B-D46AB4B11251 Adam Knopf 12/4/2020 Golden State Greens 3452 Hancock St. San Diego, CA 92110 PROOF OF CAPITALIZATION As of December 4th, 2020, the following are owned and controlled by the Applicant personally: 3452 Hancock St. San Diego, CA 92110 3452 Hancock St. San Diego, CA 92110 Payment Detail Report Record: P20-04663 Zoning Inquiry Address: 4745 W ASHLAN AVE , FRESNO 93722 APN: 51117159S RECEIPT NUMBER PAYMENT METHOD PAYMENT DATE TRANSACTION CODE FEE NAME INVOICED AMOUNT CC FEE TOTAL PAID 695339 Credit Card 12/04/2020 136068750 Response to basic zoning questions identified on application $187.00 $4.30 $191.30 Total For Receipt 695339 $187.00 $4.30 $191.30 TOTAL PAID FOR P20-04663 $187.00 $4.30 $191.30 Payment Detail Report Record: P20-04663 Zoning Inquiry Address: 4745 W ASHLAN AVE , FRESNO 93722 APN: 51117159S RECEIPT NUMBER PAYMENT METHOD PAYMENT DATE TRANSACTION CODE FEE NAME INVOICED AMOUNT CC FEE TOTAL PAID 695339 Credit Card 12/04/2020 136068750 Response to basic zoning questions identified on application $187.00 $4.30 $191.30 Total For Receipt 695339 $187.00 $4.30 $191.30 695355 Credit Card 12/04/2020 136081924 Adjustment $335.00 $7.71 $342.71 Total For Receipt 695355 $335.00 $7.71 $342.71 TOTAL PAID FOR P20-04663 $522.00 $12.01 $534.01 I L L L L