The URL can be used to link to this page

Home My WebLink AboutCSE-20-68 High Speed Healing RedactedApplication Type Social Equity Criteria Applicant (Entity) Information Social Equity Cannabis Business Permit Application CSE-20-68 Submitted On: Nov 13, 2020 Applicant Renatta Carter-Ford In order to qualify as a social equity applicant, applicants must satisfy at least one of the following criteria: 1. Low income household and either: a. A past conviction for a cannabis crime, or b. Immediate family member with a past conviction for a cannabis crime. 2. Low income household in a zip code identified as at least 60% according to the CalEnviroScreen for five (5) consecutive year period and either: a. A past conviction for a cannabis crime, or b. Immediate family member with a past conviction for a cannabis crime. 3. Low income household and either: a. Five (5) years cumulative residency in a zip code identified as at least 70% according to the CalEnviroScreen, or b. Ten (10) years cumulative residency in a zip code identified by CalEnviroScreen. 4. Business with no less than fifty-one percent (51%) ownership by individuals who meet Criteria 1 and 2 above. 5. Cannabis social enterprise with no less than fifty-one percent (51%) ownership by individuals who meet Criteria 1 and 2 above. 6. An individual with a membership interest in a cannabis business formed as a cooperative. Do you meet the above criteria, and want to apply as a Social Equity Applicant? Yes Please state your annual income: 21 Do you have a past cannabis conviction? No Do you claim eligibility based on a family member past cannabis conviction? Yes Do you represent a cannabis social enterprise? No Do you have a membership interest in a cannabis cooperative? No Application Type Proposed Location Supporting Information Applicant (Entity) Name: Renatta Carter-Ford DBA: -- Physical Address: 1142 F Street City: Fresno State: CA Zip Code: 93706 Primary Contact Same as Above? Yes Primary Contact Name: Renatta Carter-Ford Primary Contact Title: Co-Owner Primary Contact Phone: Primary Contact Email:HAS ANY INDIVIDUAL IN THIS APPLICATION APPLIED FOR ANY OTHER CANNABIS PERMIT IN THE CITY OF FRESNO?: No Select one or more of the following categories. For each category, indicate whether you are applying for Adult-Use (“A”) or/and Medicinal (“M”) or both Both Please make one selection for permit type. If making multiple applications, please submit a new application for each permit type. Permit Type Retail (Storefront) Business Formation Documentation: S-Corporation Property Owner Name: Renatta Carter-Ford Proposed Location Address: 1142 F Street City: Fresno State: CA Zip Code: 93706 Property Owner Phone: Property Owner Email:Assessor's Parcel Number (APN): -- Proposed Location Square Footage: -- List all fictitious business names the applicant is operating under including the address where each business is located: None BUSINESS PLAN BUSINESS PLAN 1 1. Executive Summary 3 2. 1.5 & 1.6 Company Description, Hours of Operations, Opening and Closing Procedures, Daily Operations 3 4. Competitive Analysis & Marketing Plan 9 5. 1.1 Ownership & Qualification, Resumes, Roles and Responsibilities 10 6. 1.6.1.E. Products and Services 13 Climate Control and Lighting Maintenance 34 7. Sales Strategy 69 Street Promotion 69 Dispensary Events 69 Outdoor Signage 69 Digital Marketing 70 8. 1.3 Proof of Capitalization & Funding 70 9. 1.2 & 1.4 Budget & Financial Projections (See Attached Spreadsheet)70 1. Executive Summary High Speed Healing, established to provide high quality cannabis flower and extract medicine to adult users of marijuana within the State of California. This conforms with California Law which clearly and specifically allows cannabis sales to adults for medicinal and recreational use. And this law is coming into effect with emerging specific administrative rules and enforcement mechanisms throughout the expansion of the cannabis program. The healthful physical, spiritual and mental benefits of marijuana (the cannabis plant and its derivatives) are more than legend, and are increasingly understood, with the benefit of modern science, to be unique in the plant kingdom, for its substantial and unique blend of beneficial and benign properties. Our nation has an emerging appreciation and understanding of cannabis, as medicinal marijuana and as a supplement of high value. Judicious and controlled use of marijuana is proving to be a key part of the emerging pharmacopeia of healthful self-care, rather than just a smoke screen for pot-heads to get stoned. The negative strictures against reasonable personal use of marijuanaare being overcome through grass-roots-uses of marijuana products in the real world, and the overwhelming positive effects of prudent marijuana use, for a broad spectrum of the American public. The scale, speed and imports of the overall societal change, toward a more rational and pragmatic use of the marijuana plant is dramatic and rapid; leading to positive social, financial and health changes at a scale not often seen in a lifetime. It is the intention of the founders and supporters of High Speed Healing to support and take advantage of this important cultural shift and the emerging industries to which this shift is giving rise. 2. 1.5 & 1.6 Company Description, Hours of Operations, Opening and Closing Procedures, Daily Operations High Speed Healing exists to produce and deliver the highest quality cannabis flower, extracts, edibles and topical consumer products to a growing base of customers, while simultaneously delivering the safest, most healthful legal and uplifting experience possible to them. As leaders in the legal use of marijuana, our role also requires that we provide education and training to our customers, and we’re here to play our part. We will continue the practices, which will ensure our ongoing profitability in this booming industry, consistent with providing health outcomes for our customers, our society and our environment as well. We are committed to acting as a responsible dispensary company providing and distributing pure, consistent and healthy products, in the marijuana, concentration, extractionandedibles categories; thus bringing a more healthful and positive light to the industry, lifestyle, and our products in particular. Our practice and business plan begin with providing vital and vibrant genetics, quality extracts and a stable distribution channels and strong customer service. Vertical Integration it is, in a wholesome way. It is our objective, over time is therefore, to become one of a handful of the very top-rated dispensaries in the community. 3. 1.6 - Hours of Operation The company’s operating hours will be: Sunday-Saturday 10 AM- 10 PM Excluding holidays Holiday hours may vary Daily Opening the Business Getting ready for business can be hectic if you are all over the place trying to do everything at the same time. Ensure your day takes off on the right foot with this opening a retail store checklist that covers all the bases. 1. Preparation A good practice for store managers is to arrive at the business premises at least thirty minutes before opening time. But before you leave the house, make sure you have your keys and anything else you will need for the day. Forgetting something important and having to rush back home would be a time-wasting mistake. Opening and closing times are considered high-risk periods for robberies. Because of this, it is advised that no less than two people be on hand for the store opening process. Making sure everyone is on time is key. 2. Building Inspection Before you open the store, do a walk around the building or outside of the store premise. Inspect windows, doors, air vents for signs of forced entry. If there is any tampering inside or outside the store, call the police and do not enter. As you inspect the building, your colleague should carefully observe the surroundings for any suspicious behavior like loitering nearby or unfamiliar cars. Do not proceed if you notice anything unusual. 3. Entry Once you are sure that it is safe, open the store door and relock it after entry. Disable the alarm. If your security system requires a panic or distress code, make sure all members who open the store are familiar with it. Store doors should never be left unlocked before the store opens. Employees should be let in one at a time and the door locked after each entry. If your store’s security system includes security cameras, ensure the tapes are changed and the unit is recording. 4. General Inspection After turning on the lights, it’s time to get down to business. Walk the floor to do a store evaluation: Are there any wet spots on the floor, walls, or ceilings? This could be a sign of a faulty HVAC system, a leaky roof, or plumbing issues. Any traces of vermin or pests? It may be time to call the exterminator. Inspect the housekeeping. Go over areas where necessary, making note of any feedback to give the staff or cleaning service. Check that all shelves are stocked and tags are well arranged. Make sure the in-store signage is up to date. Take down any signs for promotions that may have ended the previous day. 5. Turn on Electronic Systems Once you’ve ensured everything is where it should be and nothing is wrong, it’s time to turn on your electronic systems. Turn on and check your cash registers to make sure they are ready to go. Remove the cash register tills from the safe. If your registers do not have sufficient funds, count the money you will need away from the sight of the front door. Boot up your computers or retail POS system, televisions, sound systems, and activate the air conditioning. Ensure your screens are showing the correct promotions with accurate and current details. 6. Prepare the Storefront Whether your store is in a mall or a stand-alone building, it is your responsibility to make sure your store-front is appealing. Clear out any litter or debris and place any outdoor signs and banners you may have. Also look at your display window from the outside to make sure your display is appealing and nothing is out of place. 7. Hold a Staff Meeting After creating your daily task-list and lunch and break schedules, call a short meeting with all the staff of the shift. Assign the duties and make sure everyone understands what they have to complete within the day. You should also go over any important information such as daily targets and notices for the upcoming period. As the effects of COVID-19 remain ongoing, make sure your staff is educated on the most up-to-date best practices around health and safety standards. Meeting these standards for your staff and customers is critical to remaining open for business. You’re all set for the day! Closing Down at the End of the Day Closing procedures are important as they determine how the next day will begin. To make sure you don’t overlook any details and create more work for the next morning, here’s a retail store closing checklist to follow. 1. Prerequisites Just as with opening the store, some things need to be done before the actual closing time. Wait for all customers to leave the store before turning off any screens or lights. Similarly, make sure all customers have checked out and exited before closing the last register. As with opening procedures, store closing procedures should be done in pairs or more. You should be even keener on security in the evening, as robbers know there is more likely to be more money on the premises in the evening. 2. Clearing the Store Do not rush your customers out of the store, but it is appropriate to make an announcement 15 minutes before closing time. This enables them to wrap up their browsing and head to the registers. Always confirm that everyone has left the store by inspecting all areas including restrooms, stockrooms, and closets. When this is confirmed, bring in all the banners, signs, and shopping carts that had been placed on the sidewalk or outside the store. Lock all doors, including the main entrance and exit doors. A supervisor should stand by the door to let customers and employees out, relocking the door after each exit. Customers and employees who are leaving should be observed to ensure they have not carried out any unpaid merchandise. 3. Restock and Recovery Return all non-defective returned merchandise to stock. Staff should start reorganizing items on the shelves while waiting for the customers to leave so that not much straightening up is needed to be done after. 4. Housekeeping When closing a retail store, procedures on cleaning are determined by whether your establishment utilizes an overnight cleaning and restocking service or if the staff does it. On top of clearing the aisles of any merchandise, carts or litter, dusting and mopping the floors is usually done at closing time. If you use a cleaning crew, preparing a cleaning checklist can help make sure nothing is left undone. Empty all trash, but do not place the bags in the dumpster until the next morning. This will deter any theft of product through the trash for later removal. 5. Closing Registers and POS Systems The steps of the closing down process will greatly rely on the size and type of retail business you are running. Here's an example of what a general step by step should look like: Set out a specific time for counting cash and closing all safes and cash drawers. Cash should be counted away from registers, customers lingering in the store, and away from the sight of the front door. The countdown of money should be witnessed and formally acknowledged by a manager. ●Turn off your POS hardware. ●Settle all credit card machines. ●Place the tills in the safe and leave the cash registers open as best practice to avoid damage if a break-in takes place. Any retail store should have its own clear and systematic standard operating procedure as well as a cashier cleaning checklist for reconciling sales at the end of the day. 6. Final Walkthrough After shutting down any computers, working displays, overhead music, and seasonal items such as lights, televisions, and more, walk the floor one final time before shutting off the lights. Make sure everything is where it should be, and check that the windows and doors are properly locked. Activate the alarm system and know the duress code before exiting the store through the front door. All closing personnel should leave together. Close the doors and double check that they are securely locked before leaving. High Speed Healing understands the need for optimization of business processes. That’s why we’ve created an POS system that greatly simplifies day to day tasks while helping to reduce costs. Customer Check In Procedures 3. Market Analysis Our target market is both male and female adults between 30 and 45 years of age, who are in the middle to upper middle class. With a focus on Los Angeles County with the largest population center around West Hollywood. Long term expansion of Urban Leaf Dispensary appears extremely viable. There are about 122 million households in the US with incomes over $100,000 per year, of which one quarter to one third fit precisely within the target age, with an equal number more ranging 10 to 15 years on the upper (baby boom) end, and a substantial additional percentage ranging on the lower age end of the bell curve. The senior citizen market for medical and adult use is also strong and burgeoning but is not considered in this analysis. The income brackets above and immediately below our targeted upper-middle class will likely be covered by our core marketing efforts and word of mouth, and social media reports from satisfied customers, opening a broad target market of more than 200 million households. Major Marketing and Sales Campaigns will be consistently directed to bring High Speed Healing products to two major groups: 1)Those who need the product to control symptoms or causes of medical difficulties and; 2)Responsible adults interested in a responsible use of marijuana for pleasure or health. Beyond medical use and symptom-control, three clear market segments appear largely untapped. One of those are individuals interested in a responsible, controlled “high”. The groups in this category are those looking for the controlled high, without the toxic influence of alcohol,while on an active night out with friends, and those amenable to a quiet night at home. The second group are those that believe that regular use of marijuana can provide proactive health benefits. The third group are those interested in a focus on creative endeavors, who believe that marijuana use enables more free and productive creativity. We will target each audience segment differently as appropriate to the market. We are focused on disassociating the High Speed Healing brand with the overuse and abuse of marijuana and all other drugs of choice. This especially requires a clear and active disassociation with hardcore “stoner culture” which still is associated with marijuana is some circles and mindsets. Although profit could be affected, in the short run, by targeting a moderate and responsible use of marijuana, it is the right thing to do, and that settles the matter. Management believes that in the long run, promoting responsible marijuana use will provide the more profitable and healthful choice. We will connect with each demographic group of our target markets, by delivering relevant content,through social media outlets, website, blog, help-areas, Q and A, TTM (TargetedTraditional Media), innate branding exposure, orchestrated word of mouth strategies, interactive campaigns and story-telling from our sales staff to the vendors and to the customers. Specific marketing campaigns focused on alternative medicine and the benefits to elderly are intended, as are campaigns for younger adults, as young as 27, artists, creatives and makers. All of which will emphasize and promote responsible cannabis use. 4. Competitive Analysis & Marketing Plan Our target market is both male and female adults between 30 and 45 years of age, who are in the middle to upper middle class. With a focus on Los Angeles County with the largest population center around Fresno, California. Long Term expansion of High Speed Healing appears extremely viable. There are about 122 million households in the US with incomes over $100,000 per year, of which one quarter to one third fit precisely within the target age, with an equal number more ranging 10 to 80 on the upper (baby boom) end, and a substantial additional percentage ranging on the lower age end of the bell curve. The senior citizen market for medical and adult use is also strong and burgeoning but is not considered in this analysis. The income brackets above and immediately below our targeted upper-middle class will likely be covered by our core marketing efforts and word of mouth, and social media reports from satisfied customers, opening a broad target market of more than 200 million households. Major Marketing and Sales Campaigns will be consistently directed to bring High Speed Healing products to two major groups: 1)Those who need the product to control symptoms or causes of medical difficulties and; 2)Responsible adults interested in a responsible use of marijuana for pleasure or health. Beyond medical use and symptom-control, three clear market segments appear largely untapped. One of those are individuals interested in a responsible, controlled “high”. The Groups in this category are those looking for the controlled high, without the toxic influence of alcohol, while on an active night out with friends, and those amenable to a quiet night at home. The second group are those that believe that regular use of marijuana can provide proactive health benefits. The third group are those interested in a focus on creative endeavors, who believe that marijuana use enables more free and productive creativity. We will target each audience segment differently as appropriate to the market. We Are Focused on disassociating the High Speed Healing brand with the overuse and abuse of marijuana and all other drugs of choice. This especially requires a clear and active disassociation with hardcore “stoner culture” which still is associated with marijuana is some circles and mindsets. Although profit could be affected, in the short run, by targeting a moderate and responsible use of marijuana, it is the right thing to do, and that settles the matter. Management believes that in the long run, promoting responsible marijuana use will provide the more profitable and healthful choice. We will connect with each demographic group of our target markets, by delivering relevant content,through social media outlets, website, blog, help-areas, Q and A, TTM (TargetedTraditional Media), innate branding exposure, orchestrated word of mouth strategies,interactive campaigns and story-telling from our sales staff to the vendors and to the customers. Specific marketing campaigns focused on alternative medicine and the benefits to elderly are intended, as are campaigns for younger adults, as young as 27, artists, creatives and makers. All of which will emphasize and promote responsible cannabis use. 5. 1.1 Ownership & Qualification, Resumes, Roles and Responsibilities The company is managed and operated as a local family owned operation. Renatta Carter-Ford, Co-Owner. Oversee daily operations including financial matters, business development, community involvement, and sales and marketing management for the company. Mrs. Carter-Ford a Fresno native has years of successful business operations experience and community involvement within the Fresno area. With multiple property investments within the community. Mrs. Carter-Ford owns the suggested dispensary location, decreasing the overall capital requirement. In addition to being a successful business woman, Mrs. Carter-Ford has a long history of community activism, she is a member of the National Association for the Advancement of Colored People (NAACP), a member of the Order of Eastern Star Fraternal Organization a founding member of the Chinatown Fresno Foundation, LLC. She is regularly volunteering and fundraising for nonprofits, as well as serving on multiple leadership boards. Mrs. Carter-Ford has organized and contributed to numerous food giveaways to the elderly and homeless, providing scholarships to local students, annual fundraising for children with Autism Spectrum Disorder, annual toy drives, backpack and school supply donations to Fresno community schools and much more. Tyrone T. Carter, Co-Owner Also a Fresno native, with daily operations oversight, staff and community education. Developing and implementing successful standard operating procedures in multiple cannabis operations. Holding a strong leadership role required Mr. Carter to have a vast knowledge of quality cannabis products in order to properly treat and educate patients and team members within his facilities. This extensive knowledge has allowed him to continue to grow his career in the cannabis industry. With a prior injury, and multiple narcotic prescriptions, Mr. Carter’s knowledge of the medicinal and therapeutic benefits of cannabis has allowed him to become an expert in the industry through diligent study and tracking of the industry. His passionate belief in the potential benefits of medical marijuana has developed his primary mission of increasing the educational opportunities within the community. Mr. Carter is also an active member of the NAACP. 1.1 Owner Qualifications (See Attached Resumes) DESCRIPTION OF EMPLOYEE DUTIES AND ROLES Roles and Descriptions Overview Our company will initially rely on a staff of approximately 8-10 people. We will require highly skilled, meticulous individuals with a preference toward previous pharmaceutical, medical, and/or regulatory experience. Management Positions: ▪Chief Executive Officer/President: She will be responsible for the oversight of the entire business. Working in conjunction with the Medical Board, COO, and CLCO, she will be responsible for the operational success of the dispensary. Many of the duties of the COO will be shared with the CEO. The CEO is also responsible for reconciling Inventory Control an accounting systems and daily deposits to the bank. ▪Chief Operating Officer/Executive Director: The dispensary’s point-person for operational oversight and management will be its Executive Director (ED). The ED will be responsible for implementation and organization of day to day facility operations. He will be responsible for the general welfare of the staff as a Human Resources specialist. The ED, in conjunction with the Chief Legal Compliance Officer will be responsible for assuring that the facility is in compliance with all City and State Regulations. The ED will also be responsible to ensure that all operations are run in strict compliance with dispensary policy and procedure. This would include, but not limited to: safe handling of medication, inventory control and tracking/loss prevention management, oversight of the packaging room employee oversight. He will work with the other Officers to implement daily operations policy and procedures and act as liaison with them, staff, and vendors. He and the President shall have authority to resolve conflicts at all levels within the organization, and shall be identified to all persons and entities located with 100 feet of the dispensary, who shall be given his name and phone number to contact for reporting problems or concerns with operations. ▪Chief Legal Compliance Officer (CLCO): He is responsible for all regulatory compliance and will create and update the company legal manual. Any and all contact with the regulatory agencies will be the responsibility of the CLCO All legal forms, employee contracts, and contracts with outside vendors will be reviewed and drafted by the CLCO Entrance Screening Staff: Entrance Screening Staff will be responsible for greeting and verifying the status of the patient or caregiver before allowing them into the dispensary floor area. They assist with the lobby intake, educational material, and overall comfort. Dispensary Agent (DA)/Technician: The DA/technician is responsible for ensuring that all patients are qualified to receive medication. They will be trained to verify status and to give dispensary advice on patients’ needs relating to medicinal marijuana, its properties, strengths, and strains. After the patient has selected, the transaction is referred to the payment staff who handle the financial aspects of the transaction. The DA/technicians will be on duty at all times during the operating hours of the dispensary. They are responsible for daily set up. Inventory Control Agent: The Inventory Control Agent will be responsible for implementing and overseeing the inventory control system in coordination with the Pharmaceutical Director, CEO and COO. They will monitor inventory counts and establish theft/diversion prevention procedures, relying on both the computerized inventory system and upon secure human procedures in the handling of inventory and money. For the first two years of operation, the Pharmaceutical Director will also be the Inventory Control Agent. This will ensure all protocols have been tested and the Pharmaceutical Director is able to evaluate the procedures for efficiency prior to hiring staff to fill the same role. Purchasing Agent: The Purchasing Agent (PA) is responsible for identifying suitable products based on patient need and purchasing such products at favorable rates while ensuring quality of medicine is not compromised. The PA will work closely with the Pharmaceutical Director, Dispensary Agent/Technician, COO, and Inventory Control Agent to ensure proper tracking of purchases. The PA handles processor/cultivator transactions and will work in coordination with the Quality Assurance Specialist. For the first two years of operation, the COO will also be the designated Purchasing Agent. Quality Assurance Specialist (QAS): This QAS is responsible for scales calibration and, to ensure all medicine is free from toxins, molds, pesticides, and other impurities, and will act as liaison with the testing laboratories. They will be responsible for all product handling and quality of product. Medical Director &Pharmaceutical Director (Medical Board) The Pharmaceutical Director will be responsible for overseeing inventory tracking and control. The Medical Board will have operational oversight and responsibility for the inventory control system. This individual will be responsible for seeing that the Inventory Control Plan is implemented and operates as intended. The agent also bears responsibility for ensuring that the electronic tracking system is operating properly, that daily opening and closing inventories are performed as required, and that manual inventory results tally with electronic records. Further, the Board and Inventory Control Agent are responsible for performing a full audit of the inventory and inventory records at least once every 30 days and whenever discrepancies are detected. The Medical Board, along with the CEO and COO will be in charge of hiring all staff. The Medical Board will be responsible for constructing and maintaining approved CEU courses through the State Board of Pharmacy, as well as educational materials for patients. The Pharmaceutical Director will oversee that all operating systems are properly working, tracking, and reporting all data to the State Board of Pharmacy in real time (PMP and METRC compliant). The CEO, COO, and Medical Board will construct the operations manual for the dispensary. Record retention requirements maintained at the facility, and proper record keeping guidelines will be overseen and verified by the Pharmacist. The Pharmaceutical Director will act as the HIPPA compliance officer. The Medical Board will implement standard forms for reporting adverse events. Sales Associate: The sales associate handles all payment and financial transactions from a separate payment station and assists the DA. Maintenance: Part-time employee responsible for the cleanliness of the facility. Office Administrator/Bookkeeper: The Office Administrator will take responsibility for daily accounting duties. The Office Administrator will cooperate with the dispensary’s outside accounting firm and Inventory Control Officer to complete regular audits of the system. Security Agent: Our company will employ a Security Agent to oversee the safety of staff and the security of the facility. The Security Agent is responsible for all security of the facility and its perimeter, and will train all staff as to basic security protocols. The Security Agent is also responsible for the security and safety of the immediate environment outside the facility perimeter to the extent that the dispensary’s operation relates to the welfare of the neighbors, arising from the facility’s present in the neighborhood. The Security Agent will be responsible for implementing the dispensary’s design plans for the security procedures and protocols, the video surveillance system, its backing up and video log. They will be responsible for ensuring that all security equipment, alarms, locks, cameras, and surveillance data are properly functioning, maintained and operational. They will maintain strict vigilance for diversion and deviation of medicine. They will act as liaison to local law enforcement for security issues with the facility. 6. 1.6.1.E. Products and Services Focused on providing a Higher Education, all products will be hand selected to ensure the highest quality and consistency. Every patient will receive high-quality cannabis, experienced staff, and exceptional service for recreational and medical cannabis patients. As a company, we place a high emphasis on exceptional service and education to our clients. This requires: ●Consistent and High Quality Product ●Welcoming Environment ●Higher Product and Usage Education The majority of cannabis users already know the amazing variety of marijuana products on sale at most dispensaries. Anyone walking in the door and seeing a dozen types of tinctures, topicals, oils, and concentrates will often look to multiple sources to help make an informed decision before buying anything. Most customers already have an idea of what type of product they are looking for—even if they don’t know exactly what it is called. Using this informative titling and helpful product descriptions we will be able to guide our customers towards the types of products they wish to buy. Each product type comes with its own rules concerning the product description: ●Flower - Most cannabis consumers who smoke dry flower care equally about the composition of the product, its psychoactive effects, and its flavor profile. Good product descriptions will offer information about these elements of every strain, going beyond the basic indica/sativa/ hybrid designation using feature/benefit writing. ●Concentrates - The world of concentrates can be intimidating for newcomers, so it is important to use common terms in a way that is easy to understand. At the same time, dispensary owners should use key details about concentrate purity, delivery method, and extraction so that consumers know what they are buying. ●Topicals - Topical ointments and lotions are increasingly popular among cannabis enthusiasts and patients. Providing a clear distinction between therapeutic effects and psychoactive ones, in order to avoid unhappy customers purchasing topicals and expecting to experience a high. ●Edibles - When it comes to edibles, defining the appropriate dosage is extremely important. DISPENSARY APPLICATIONC-3.1 BUSINESS STARTUP PLAN: Our company retail dispensary will be fully operational well-within the state-mandated six-month timeline. This will be a new build construction. We have secured zoning approval, as well as a contractor and subcontractors to perform all required construction. During construction of the facility, our security company will be simultaneously implementing our security protocols and installing our security equipment. Prior to the completion of construction, we will have secured all computer software and will be trained on the specific software. Our company has a very competent and thorough accountant firm that will handle all payroll. The accountant firm will work in conjunction with our legal compliance officers regarding all tax related matters. Financial Plan and Funding Analysis Please see attached Letter of Intent from Private Lender, Personal Bank Account Statements, Pledges of Personal Income, Lines of Credit from Financial Institutions, and Investment Accounts. The Company’s founders are investing in their own money in the company because they believe in the medicinal benefits of medical marijuana and its impact on the opioid epidemic in California. It is our sincere goal to establish high standards for the California Medical Marijuana Control Program by consulting with industry experts and partnering with industry experts that will establish efficient operational methods that guarantee safe, high quality medical marijuana from an experienced dispensary team. That team includes the company’s founders that are experienced, ethical attorneys to ensure the company exceeds compliance and regulatory demands. Another integral part of the team is the Medical and Pharmaceutical Director. Each will ensure that medicine is dispensed in a safe, efficient, and quality assured manner while also keeping immaculate records. Finally, our company has engaged in post-license consultation service with a cutting edge, highly skilled medical marijuana dispensary owner to aid in operational component of this new California industry. The consultation will be used as guidance only and will be compensated for advice and recommendations only. Our company will have no long-term obligation to the company and will rely more heavily on the operational experience of our pharmaceutical director as well as the wealth of experience in the medical industry of our medical director, which has more than 30 years of experience operating his own practice. Together, our company will be the most skilled, highly trained, and efficient medical marijuana dispensary in the State of California. Our company is focused on the patient’s overall experience. We want the patient to feel welcomed and safe. We want the patients to be greeted by a knowledgeable staff eager to inform the patient on the most suitable medicine for their qualified condition. We will review cannabinoid profiles, terpene profiles, and specific strains to meet our patient’s particular needs. Our goal is to help the patient make informed decisions for their optimal health. Summary of Pre-opening Costs and Expenses ▪Construction ▪Staffing/Training Security and surveillance; Employee qualifications and training; ▪The hiring of both key and associate employees, and getting them properly trained and registered, will begin immediately after notification that a dispensary license has been provisionally granted. We will focus on hiring employees with past or present experience working in a pharmacy, and prefer to have them state certified technicians. All employees must complete registration per code 3796:6-2-08 State Board of Pharmacy requirements as soon as they are hired, and before ever working as a dispensary technician. The training on the different types of marijuana, conditions treated, dosing, and methods to administering marijuana will be the primary training areas focused on in the very early stages. Hiring will be completed at least two months before opening date, and the employees will report to work for educational training and systems operations training 5 days per week starting 4 weeks prior to opening date. We will have a minimum of monthly meetings from time of notification of license approval through date of opening. During this period, prospective employees will be required to get registered as licensed dispensary agents. Prospective employees, as well as owners and operators, will attend for training. Meetings will be increased as the dispensary is constructed and hardware is installed. Training will begin with attending seminars (Hempstaff) about medical marijuana dispensary operations and marijuana education. This will give a baseline understanding for what to expect working in a dispensary. The Registered Pharmacist will also be submitting CEU syllabus materials to the State Board of Pharmacy for administering education to future staff members. The Pharmacist will develop a library of educational references, CEU courses, and patient education materials immediately upon licensing. ▪Upon approval of license, Pharmacist is going to visit Greenbits within 3 months and confirm setup and operations of dispensary operations system. All secured hardware will be compliant with the California State Board of Pharmacies reporting system. An IT consultant will be hired to assist in the integration of the system if needed. A contract will be signed for system implementation upon confirmation that it will be the best operations system for our company. Being one of the most common operations system in the dispensary marketplace, I do not foresee any issues. The integration with ASAP will be confirmed, and the inventory tracking with METRC will be verified and in compliance with State regulations. This has already been verbally confirmed, but functional integration will be verified. Within 4 months of application acceptance, a Greenbits, or alternate company if needed, will be contracted and started to be customized for our dispensary. The operating system is going to be responsible for all inventory tracking, including purchases, movement within walls of dispensary, through dispensing to the patient or caregiver. Technician training on the operating system will begin as soon as physically possible, as this must be mastered before opening the dispensary. ●Medical director training ●Patient information ●Adverse reaction ●Budtender Certification ●Compliance from Legal department ●Marijuana Dispensary Certification though reputable program. Storage of medical marijuana products; All cannabis products must be stored and secured in a vault or a U.L.TL-30 rated safe equipped with a U.L.Group 1 type mechanical lock.A TL-30 rated safe will resist abuse for 30 minutes from items such as hand tools,picking tools,mechanical or electrical tools,grinding points,carbide drills,devices that apply pressure,cutting wheels and power saws.U.L.defines Group 1 combination locks as resistant to skilled manipulation attacks for up to twenty hours.The room where the safe is located will be a limited access area where only authorized agents will be allowed to enter. Inventory management; The Inventory Management Plan of High Speed Healing outlines operational procedures for inventory management in compliance with state law and regulations. The Controller is assigned responsibility for oversight of all inventory management activities and for implementing and enforcing the contained policies and procedures. It is established that the Controller will assure the cumulative inventory of seeds, plants and usable cannabis reflects the projected needs of qualifying patients.The Controller,unit manager,cultivation manager,manufacturing manager,and quality control manager will work collaboratively to assure that inventory is tracked from seed to sale,counted and recorded at required intervals,and that any discrepancies are reported to the appropriate authorities. Inventory management and point of sale systems will be accurate and capable of producing,upon request,reports on all cannabis and products in production,finished and stored.Cycle counts are required and will be recorded in the Inventory Log.An outline of required shifts,daily,weekly,monthly,semi-annual,and annual inventory counts in the dispensary,cultivation,and manufacturing facilities of High Speed Healing is included.All inventory policies and procedures relevant to the acquisition, receipt and distribution of cannabis are comprehensively addressed. Discrepancies identified during inventory that are not due to documented causes will be reported to the Controller and the causes will be investigated.Any suspected cases of diversion,theft,loss and any criminal action involving the High Speed Healing or an agent will be reported to the Controller and the Division,in accordance with state regulations.The Controller will also report any verifiable incident of theft or loss of cannabis to the Division and law enforcement, as required. Recordkeeping The Controller must oversee the documentation of all inventory procedures in coordination with the unit managers.High Speed Healing utilizes a cloud based document management system.All inventory documentation required must be retained by each facility for at least five years.Records must be made available to the Division upon request.Business recordkeeping including business records,such as Guidebook or computerized records of assets and liabilities,monetary transactions,journals, ledgers and supporting documents,including,without limitation,agreements,checks, invoices and vouchers [Recordkeeping,Reporting and Notifications Plan;Sales,Cash Handling and Accounting Plan]; and 1.Written policies and procedures for the production and distribution of cannabis, which must include but are without limitation: (a)Methods for identifying, recording and reporting diversion, theft or loss and for correcting all errors and inaccuracies in inventories; (b)A procedure for handling voluntary and mandatory recalls of cannabis; (c)A procedure for ensuring that any outdated, damaged, deteriorated, mislabeled or contaminated cannabis is segregated from other cannabis and destroyed; (d)Policies and procedures for the transfer, acquisition or sale of cannabis between operations; and a policy for the immediate dismissal of any agent who has diverted cannabis, which may be reported to law enforcement officials and to the Division; or Engaged in unsafe practices with regard to operation,which may be reported to the Division. Prevention of medical marijuana diversion. The High Speed Healing Anti-Diversion Plan describes comprehensive policies and procedures to be implemented by management in order to assure that diversion of cannabis is prevented.All cannabis in the process of cultivation,production, preparation,transport,or analysis shall be housed and stored in such a manner as to prevent diversion. The provisions outlined herein include strict security measures to prevent agent or third-party theft or transfer of cannabis products by an authorized customer to an unqualified individual.Supply-chain security is designated as a primary job duty of all managers,reinforcing a High Speed Healing-wide culture of responsibility.The Security Director will be responsible for the development and implementation of the following Anti-Diversion Plan,while the chief executive officer is responsible for plan oversight. Specific considerations regarding anti-diversion measures include methods for increased authorized customer accountability and guidelines for education,training, and proper product handling.The High Speed Healing Anti-Diversion Plan includes the use of automated dispensing and cash vault machines for greater product control and outlines methods for identifying,recording,and reporting diversion,theft, or loss, and correcting all errors and inaccuracies in inventories. ❖C-3.2 STATUTORY AND REGULATORY REQUIREMENTS Security and Surveillance Employee Qualifications and training The High Speed Healing Staffing and Training Plan details the processes the Controller will use to manage human resources in order to provide the highest quality service and education to patients while acting in compliance with state law and Division regulations.The Controller is assigned responsibility for maintaining and updating the Plan,which will assure that High Speed Healing has sufficient staff possessing the correct skill-sets and experience needed to assure the success of all operations. Staffing levels are based on business plan and is revised annually. The agent acquisition process is detailed along with procedures for skill-set assessments,terminations and transitions.It is established that no agent or consultant may work on-site prior to receiving orientation training or when any required critical training is eight weeks or more past due.A sample form from the Job Candidate Log,where reference checks will be recorded,and an example organizational chart are included. High Speed Healing personnel policies are designed for the operation of a registered operation in full compliance with state law and regulations.It is established that each agent is supplied with a unique alarm code to document entry and egress and that all keys and security codes will be kept secure and inaccessible to any unauthorized person.Agents are subject to all applicable policies established by High Speed Healing in this document,the Agent Guidebook or as otherwise directed by management at any other time.The Controller is assigned responsibility for personnel policy and procedure documentation,maintenance,implementation and training. Provisions are included to assure personnel records will be maintained for each agent.A detailed list of information to be kept for each agent is contained herein, with specific attention to background check reports obtained in accordance with state laws and Division regulations.A detailed description of Controller duties and job requirements are included. The High Speed Healing Staffing and Training Plan identifies all training necessary and required in order for all agents to perform all job duties and functions safely and in compliance with all applicable law and regulations.The Controller is designated to provide or cause to be provided,all relevant and adequate training for each individual involved in High Speed Healing operations.It is established that training programs will be tailored to the roles and responsibilities of the job function of each agent,including training on confidentiality and other topics as specified by the Division.Staff will annually receive a minimum eight hours of on-going training. Required training documentation is addressed and the human resources manager is made responsible for maintaining required documentation of all required training, including signed statements of trainees. A module-based training strategy is established and a required training schedule is provided. Procedures for new agent orientation are described with specific areas of focus, including a required overview of the applicable laws and regulations. Additional provisions address training relevant to unit meetings, cannabis science, recordkeeping, incident management, diversion prevention, compliance, product handling and sanitation, community and customer relations, safety and security. Processes for training evaluation and performance reviews are detailed. Storage of Medical Marijuana Products All cannabis products must be stored and secured in a vault or a U.L.TL-30 rated safe equipped with a U.L.Group 1 type mechanical lock.A TL-30 rated safe will resist abuse for 30 minutes from items such as hand tools,picking tools,mechanical or electrical tools,grinding points,carbide drills,devices that apply pressure,cutting wheels and power saws.U.L.defines Group 1 combination locks as resistant to skilled manipulation attacks for up to twenty hours.The room where the safe is located will be a limited access area where only authorized agents will be allowed to enter. Inventory Management F.1.a. Responsibility For Inventory Management The Controller is responsible for oversight of all inventory management activities.The Controller shall designate in writing an agent who has oversight of the inventory control system for each licensed High Speed Healing facility.Unless otherwise designated by the Controller,each unit manager is responsible for the accurate recording of all inventory transactions in their unit. F.1.b. Inventory Limits The Controller must assure the cumulative inventory of seeds,plants and usable cannabis of High Speed Healing reflects the projected needs of qualifying patients. Beginning inventories shall be established based on demand projected in the business plan of High Speed Healing.Inventory limits shall be adjusted by the Controller in coordination with the unit managers to anticipate future inventory needs. F.1.c. Real-Time Inventory Required The Controller, in coordination with the unit managers, is responsible for the accurate real-time reporting of cannabis inventory. The system utilized must report daily beginning and ending inventory including: 1.Cannabis plants in any phase of development such as propagation, vegetation and flowering; 2.Cannabis ready for dispensing; 3.Cannabis products in process; 4.Cannabis products ready for dispensing; 5.All damaged, defective, expired or contaminated cannabis and cannabis products awaiting disposal; 6.Acquisitions; 7.MEDICALs; 8.Sales; 9.Disbursements; and 10.Disposals of unusable cannabis. F.1.d. Inventory Controls And Procedures The Controller is responsible for the implementation and enforcement of all inventory management policies and procedures.The Controller in coordination with unit managers shall regularly conduct inventory reviews and comprehensive inventories of all cannabis and cannabis products in production, finished and stored. 1.A seed-to-sale methodology must be utilized by the High Speed Healing at all times.The Controller shall make all necessary changes to procedures and re-train personnel immediately upon discovering a problem in inventory management procedures. 2.Each unit manager shall maintain the Inventory Log to record: (a)The date of an inventory process; (b)A summary of the inventory findings; and (c)The names,signatures and titles of the individuals who conducted the inventory. F.1.e. Inventory Recordkeeping The Controller must oversee the documentation of all inventory procedures in coordination with the unit managers.High Speed Healing utilizes a cloud based document management system.All inventory documentation required must be retained by each facility for at least five years.Records must be made available to the Division upon request. Record Keeping High Speed Healing will maintain true,complete,and current records.The Controller is responsible for recordkeeping,data retention and back-ups.Offsite back-up of all records must be maintained for a minimum of five years.The Controller is responsible for all record keeping requirements and the proper integration of those requirements into policies and procedures.All agents must adhere to recordkeeping systems and policies in their unit as a condition of employment.High Speed Healing shall maintain records including: 1.Operating procedures specified herein. 2.Inventory records including seed to sale tracking including but without limitation purchases, denials of any purchases, and delivery options in accordance with the Sales, Cash Handling and Accounting Plan and Inventory Management Plan. 3.Patient and caregiver records are confidential and must be maintained in accordance with the Patient Management Plan. 4.Personnel records in accordance with High Speed Healing Personnel Policies. 5.Staffing plans in accordance with the policies in the Staffing and Training Plan. 6.Personnel policies and procedures in accordance with the Employee Guidebook; 7.Waste disposal records in accordance with the Waste Management Plan; 8.Maintenance records in accordance with the General Operations Plan; 7. Appropriate law enforcement background reports; and 9.Business records including: (a)High Speed Healing assets and liabilities; (b)Fixed asset schedules; (c)Insurance and escrow requirements in accordance with the General Operations Plan; (d)All monetary transactions; (e)Books of accounts, which shall include journals, ledgers, and supporting documents, agreements, checks, invoices, vouchers, monthly and quarterly reports, and annual certified audits; (f)Sales records in accordance with the Sales, Cash Handling and Accounting Plan; (g)Salary and wages paid to each employee, stipend paid to each executive manager, and any executive compensation, bonus, benefit, or item of value paid to any individual affiliated with High Speed Healing, including members of the non-profit corporation, if any; (h)All licensing and registration applications and other correspondence with the Division; and (i)All other corporate documents required by law including but without limitation meeting minutes, annual reports, stock or membership agreements. (j)Any agent providing records to the Division, any person or other agency must report the disclosure of such records to the Controller. The Controller must report the disclosure of records to the executive management team to determine if legal counsel should be notified. [NAC 453.A. Sec. 54.] D.1.b. Confidentiality Of Records Information held by High Speed Healing about patients,caregivers and agents is confidential and shall not be disclosed by any agent without the written consent of the individual to whom the information applies or as required under law or pursuant to an order from a court of competent jurisdiction provided,however,the Division may access this information to carry out official duties.Any release of information by a High Speed Healing agent must be reported to the Controller immediately. D.1.c. Reporting Of Records Incidents Any loss or unauthorized alteration of High Speed Healing records discovered or suspected by any agent must be reported to the Controller immediately. The Controller must report such incidents to the Division and law enforcement as necessary. Upon discovery of a records security breach, the Controller must review all recordkeeping and security policies to identify deficiencies and necessary corrective measures. The Controller may engage the service of a third-party data security expert as needed Preventions of Medical Marijuana Diversion The High Speed Healing Anti-Diversion Plan describes comprehensive policies and procedures to be implemented by management in order to assure that diversion of cannabis is prevented.All cannabis in the process of cultivation,production, preparation,transport,or analysis shall be housed and stored in such a manner as to prevent diversion. The provisions outlined herein include strict security measures to prevent agent or third-party theft or transfer of cannabis products by an authorized customer to an unqualified individual.Supply-chain security is designated as a primary job duty of all managers,reinforcing a High Speed Healing-wide culture of responsibility.The Security Director will be responsible for the development and implementation of the following Anti-Diversion Plan,while the chief executive officer is responsible for plan oversight. Specific considerations regarding anti-diversion measures include methods for increased authorized customer accountability and guidelines for education,training, and proper product handling.The High Speed Healing Anti-Diversion Plan includes the use of automated dispensing and cash vault machines for greater product control and outlines methods for identifying,recording,and reporting diversion,theft, or loss, and correcting all errors and inaccuracies in inventories. DESCRIPTION OF EMPLOYEE DUTIES AND ROLES Roles and Descriptions Overview Our company will initially rely on a staff of approximately 8-10 people. We will require highly skilled, meticulous individuals with a preference toward previous pharmaceutical, medical, and/or regulatory experience. Management Positions: ▪Chief Executive Officer/President: She will be responsible for the oversight of the entire business. Working in conjunction with the Medical Board, COO, and CLCO, she will be responsible for the operational success of the dispensary. Many of the duties of the COO will be shared with the CEO. The CEO is also responsible for reconciling Inventory Control an accounting systems and daily deposits to the bank. ▪Chief Operating Officer/Executive Director: The dispensary’s point-person for operational oversight and management will be its Executive Director (ED). The ED will be responsible for implementation and organization of day to day facility operations. He will be responsible for the general welfare of the staff as a Human Resources specialist. The ED, in conjunction with the Chief Legal Compliance Officer will be responsible for assuring that the facility is in compliance with all City and State Regulations. The ED will also be responsible to ensure that all operations are run in strict compliance with dispensary policy and procedure. This would include, but not limited to: safe handling of medication, inventory control and tracking/loss prevention management, oversight of the packaging room employee oversight. He will work with the other Officers to implement daily operations policy and procedures and act as liaison with them, staff, and vendors. He and the President shall have authority to resolve conflicts at all levels within the organization, and shall be identified to all person and entities located with 100 feet of the dispensary, who shall be given his name and phone number to contact for reporting problems or concerns with operations. ▪Chief Legal Compliance Officer (CLCO): He is responsible for all regulatory compliance and will create and update the company legal manual. Any and all contact with the regulatory agencies will be the responsibility of the CLCO All legal forms, employee contracts, and contracts with outside vendors will be reviewed and drafted by the CLCO Entrance Screening Staff: Entrance Screening Staff will be responsible for greeting and verifying the status of the patient or caregiver before allowing them into the dispensary floor area. They assist with the lobby intake, educational material, and overall comfort. Dispensary Agent (DA)/Technician: The DA/technician is responsible for ensuring that all patients are qualified to receive medication. They will be trained to verify status and to give dispensary advice on patients’ needs relating to medicinal marijuana, its properties, strengths, and strains. After the patient has selected, the transaction is referred to the payment staff who handle the financial aspects of the transaction. The DA/technicians will be on duty at all times during the operating hours of the dispensary. They are responsible for daily set up. Inventory Control Agent: The Inventory Control Agent will be responsible for implementing and overseeing the inventory control system in coordination with the Pharmaceutical Director, CEO and COO. They will monitor inventory counts and establish theft/diversion prevention procedure, relying on both the computerized inventory system and upon secure human procedures in the handling of inventory and money. For the first two years of operation, the Pharmaceutical Director will also be the Inventory Control Agent. This will ensure all protocols have been tested and the Pharmaceutical Director is able to evaluate the procedures for efficiency prior to hiring staff to fill the same role. Purchasing Agent: The Purchasing Agent (PA) is responsible for identifying suitable products based on patient need and purchasing such products at favorable rates while ensuring quality of medicine is not compromised. The PA will work closely with the Pharmaceutical Director, Dispensary Agent/Technician, COO, and Inventory Control Agent to ensure proper tracking of purchases. The PA handles processor/cultivator transactions and will work in coordination with the Quality Assurance Specialist. For the first two years of operation, the COO will also be the designated Purchasing Agent. Quality Assurance Specialist (QAS): This QAS is responsible for scales calibration and, to ensure all medicine is free from toxins, molds, pesticides, and other impurities, and will act as liaison with the testing laboratories. They will be responsible for all product handling and quality of product. Medical Director &Pharmaceutical Director (Medical Board) The Pharmaceutical Director will be responsible for overseeing inventory tracking and control. The Medical Board will have operational oversight and responsibility for the inventory control system. This individual will be responsible for seeing that the Inventory Control Plan is implemented and operates as intended. The agent also bears responsibility for ensuring that the electronic tracking system is operating properly, that daily opening and closing inventories are performed as required, and that manual inventory results tally with electronic records. Further, the Board and Inventory Control Agent are responsible for performing a full audit of the inventory and inventory records at least once every 30 days and whenever discrepancies are detected. The Medical Board, along with the CEO and COO will be in charge of hiring all staff. The Medical Board will be responsible for constructing and maintaining approved CEU courses through the State Board of Pharmacy, as well as educational materials for patients. The Pharmaceutical Director will oversee that all operating systems are properly working, tracking, and reporting all data to the State Board of Pharmacy in real time (PMP and METRC compliant). The CEO, COO, and Medical Board will construct the operations manual for the dispensary. Record retention requirements maintained at the facility, and proper record keeping guidelines will be overseen and verified by the Pharmacist. The Pharmaceutical Director will act as the HIPPA compliance officer. The Medical Board will implement standard forms for reporting adverse events. Sales Associate: The sales associate handles all payment and financial transactions from a separate payment station and assist the DA. Maintenance: Part-time employee responsible for the cleanliness of the facility. Office Administrator/Bookkeeper: The Office Administrator will take responsibility for daily accounting duties. The Office Administrator will cooperate with the dispensary’s outside accounting firm and Inventory Control Officer to complete regular audits of the system. Security Agent: Our company will employ a Security Agent to oversee the safety of staff and the security of the facility. The Security Agent is responsible for all security of the facility and its perimeter, and will train all staff as to basic security protocols. The Security Agent is also responsible for the security and safety of the immediate environment outside the facility perimeter to the extent that the dispensary’s operation relates to the welfare of the neighbors, arising from the facility’s present in the neighborhood. The Security Agent will be responsible for implementing the dispensary’s design plans for the security procedures and protocols, the video surveillance system, its backing up and video log. They will be responsible for ensuring that all security equipment, alarms, locks, cameras, and surveillance data are properly functioning, maintained and operational. They will maintain strict vigilance for diversion and deviation of medicine. They will act as liaison to local law enforcement for security issues with the facility. Please See Attached Table of Organization ❖C-6.9 BUSINESS HISTORY AND EXPERIENCE(Each of the owners with 10% or more must provide a maximum of 1500 words describing the business experience and demonstrated knowledge with regard to the use of medical marijuana to treat qualifying conditions. Number of years’ experience, type of business, and discipline history with each business. For Ed (certifications, drug court, research, consultations with industry leaders, partner in law firm for 10 years, Veteran.) Explain Strain Specific Marijuana to treat specific conditions. Describe CBD cannabinoid profile training. D – OPERATIONS PLAN ❖D-2.2 SECURITY AND SURVEILLANCE ❖D-3.3 STANDARD OPERATING PROCEDURES FOR RECEIPT OF MEDICAL MARIJUANA Receipt of Medical Marijuana: Prior to receiving all deliveries, cultivators and processors will be vetted to ensure we are only accepting the highest quality medicine for our patients. We would prefer Clean Green Certified marijuana free of chemicals and pesticides and soil grown. At a minimum, cultivators must adhere strictly to the guidelines imposed upon them by the State. Prior to purchase, the cultivator will provide a sample of each strain so the trained Dispensary Agent can inspect the medicine for quality, as well as cross-reference their due diligence inspection with the proper lab reports and labeling requirements. We will request cannabinoid and terpene profiles attached to each strain that exceed the labeling requirements of the State. The proposed site will receive deliveries only during business hours by having the vehicle enter the rear of the building at our shipping and receiving area. The shipping and receiving area is approximately 24 feet in depth and 11’-11” feet in width. The entrance into the shipping and receiving area by vehicle is 10 feet wide with plenty of room for clearance. And with the assistance from our Security Agent and licensed dispensary key employee, we will begin to unload the purchase. The processor must adhere to all State transportation requirements. Before allowing the delivery vehicle to enter the facility to perform a delivery, the processor and person making delivery will be verified through credentials. The area of delivery will be secured, orderly, and have proper surveillance cameras to document the shipment. The area will be well-lit as presented in proposed floor plans. Proper heating and cooling will be maintained, as well as documentation of morning and evening temperatures to ensure proper storage. The key employee will check for damaged, deteriorated, adulterated, expired products using visual and olfactory senses, and immediately not accept any items not found fit for dispensing, and return the items immediately to the driver to be returned . Proper documentation will be kept at the dispensary including name of processor delivering product, time and date delivered, barcode, weight, and description of each item, name of person making the delivery, vehicle that made the delivery, person accepting the delivery, and manifest of what was delivered. Identifying Quality Medical Marijuana Once the proper procedures, credentials, and labeling requirements are identified, our company will inspect the medical marijuana for quality. ▪Low Quality Low-quality marijuana (plant material) is often transported as compact bricks, resulting in a mix of shake, stems, and compressed buds. When it’s not compacted into bricks, low-quality marijuana tends to be light, leafy, and wispy. It’s not uncommon to experience headaches and other adverse side effects from poorly grown and cared-for marijuana. If low quality marijuana is identified, it will not be sold in the dispensary and will proceed to the company’s disposal process and logged properly into our inventory management system, which will highlight the cultivator/processor from where it originated. ▪“Mid” Quality Mids can be identified by their spectrum of green hues and the presence of colorful pistils. Seeds and stems are minimal-to-none, but the buds can suffer from a number of quick-to-market techniques like improper flushing of nutrients, quick curing methods, and sloppy trim jobs. ▪High Quality Besides the diverse spectrum of colors that premier genetics show, the amazing quality and complex aromas truly differentiate itself from other marijuana. Top quality marijuana will have a thick coat of sugary-like resin that contains the cannabinoids and terpenes, giving the plant its medicinal effects and captivating flavors. Rejected Products All unaccepted products will be documented to have not been accepted, and not entered into inventory. Returned product will be placed in sealed secured tote with proper documentation as to not being accepted. Notification will be communicated to the processor about the denied shipment including what products, quantities, and for what reasons. Notification will include a faxed manifest showing what items were denied delivery, and for what reasons they were rejected. The original faxed copy will be filed at the dispensary after the key employee confirms receipt of product to the processor. This will be documented on the fax, and filed in denied shipment file. A separate file will be created in the dispensary computer system showing what was denied and for what reason. Again, this inventory will never be entered into inventory due to refusal of delivery. Acceptance of Delivery ▪Upon acceptance, and once the delivery is in a secured area, it will be weighed-in and logged into our inventory management system pursuant to our inventory control process. the key employee will enter the shipment into the electronic perpetual inventory system with compatibility with the state of California’s inventory tracking system. The manifest will be reconciled and filed in appropriate cabinets. The key employee will place the items in the designated state board of pharmacy approved storage area. This will be the vault for our dispensary as discussed in the storage section. Within the vault there will be storage cabinets. Storage cabinets will remain locked, and only opened when actively adding to, or replenishing out front inventory. Any movement of product will be tracked using positive identification throughout the entire process by use of biometrics or passwords. The medical marijuana will be stored in a controlled environment with the proper relative humidity (RH) ranges between 59% and 63% RH when stored to maintain and enhance color, consistency, aroma, and flavor. All physical invoices will be signed and filed properly for auditing purposes. The security guard and employee will see the driver out after the delivery is completed, and then secure the area via all physical barriers. Outline for Receiving Procedure ▪First line of defense is to ensure the product is lab tested. If it is not lab tested, it is automatically disqualified from being received by our dispensary. ▪Second is inspection of each purchase for mold, mildew, insects. ▪Request from the cultivator the use of pesticides and growing methods. (We will prefer organic or clean green certified product.) ▪Describe the space we will receive the medical marijuana. ▪Inspect the products for proper labeling. ▪The individual accepting the medical marijuana will sign as well as the cultivator/processor. ▪A chain of custody will be established and documented from every individual that received the property and placed it into storage. Only authorized employees will accept delivery and an owner will need to be present during acceptance of delivery. No deliveries after hours. ❖D-4.4 PLANS FOR STORAGE Oversight The Inventory Control Agent will be responsible for the oversight of all medical marijuana storage. Storage procedures will be reviewed and updated, if necessary, monthly. Input from the Medical Director and Pharmaceutical Director, in conjunction with best industry practices in storing medical marijuana will be implemented continually so the quality of our patient’s medicine is not compromised. Our company will use a combination of operating systems to efficiently serve our patients. These systems include Greenbits (which is compatible with ASAP format required by the State Board of Pharmacy) Metrc, and OARRS. Our Inventory Control Agent will be responsible for set up, maintenance, training, and general oversight of these systems. Physical Security Measures All medical marijuana will be stored in a restricted access area. To gain access to the storage area, the authorized employee would enter through vault doors using an electronic access code that detects and logs entrance times, as well as logs the individual employee by key card number. The vault will be monitored with at least four (4) cameras. All medical marijuana will be stored in high-security, fire-proof safes that will be located within the main vault. Our vault will be in the center of the dispensary and is surrounded by eight-inch thick poured concrete walls. The vault will be AC cooled while maintaining a room temperature of sixty-two degrees. Inventory will be removed from the storage safes only for immediate display and sale. All inventory will be placed back into the storage area at the close of each business day. All movement of medical marijuana will be tracked in the dispensary’s operating and Point of Sale (POS) computer systems. To begin the day, authorized personnel will retrieve medical marijuana from storage and bring it to the sales floor for display and sale. At the close of business each day, authorized personnel will gather the unsold medical marijuana and return it to the storage area. During this daily transition, authorized personnel will strictly adhere to the inventory control and record keeping plan, which will include thorough record keeping practices during all movement of the medicine. Containers storing expired, returned, damaged, deteriorated, misbranded, adulterated or opened medical marijuana shall be separated from the other medical marijuana until it is destroyed in accordance with our destruction policy. Expired, damaged, deteriorated, misbranded, or adulterated medical marijuana shall not be stored in our dispensary for more than one week, our dispensary shall maintain a supply of medical marijuana that is only required for the normal, efficient operation of our dispensary. Record Maintenance Our company will use several operating systems and computer software all working in conjunction with one another so safe, quality, and efficient operations ensure our patients receive the care they need. Metrc, ASAP, OARRS, and Greenbits are the preferred systems of our company. In addition to the computer software listed above, manual record logs will be kept daily and stored to maintain backup records. Our daily logs will include each time the medical marijuana is moved by an authorized agent. Stored medical marijuana will be logged manually using our company’s log book. The log book will be updated at the beginning and end of each day. At the end of each day, the manual log book will be input into our inventory tracking system. This will log the amount of medical marijuana in storage at the beginning of the day and the amount of medical marijuana at the end of the day. Any discrepancy will trigger an internal audit and security protocols. Persons Who Will Have Access to Medical Marijuana It is imperative to limit the number of authorized personnel that have access to stored medical marijuana. Only the Inventory Control Agent, Dispensary Agent, and Owners will have access to the stored medical marijuana. If law enforcement, or an authorized State Agent needs access to the area for inspections, they will be accompanied by an authorized agent of the dispensary and escorted in the restricted storage area. Patients, visitors, and all other persons not specifically mentioned in this section that has been granted access to the restricted medical marijuana storage area shall be strictly prohibited. Climate Control and Lighting Maintenance Mildew and other molds on marijuana thrive in temperatures between 77° and 86° F, so basic precautions of keeping our marijuana in a cool, dark place is necessary. Excessive heat can dry out the cannabinoids and terpenes. Whether it be a tincture, salve, balm, cooking oil, or edible, all cannabinoids will degrade under similarly extreme conditions involving prolonged exposure to heat, light, or oxygen. The first step to storing marijuana is to ensure that all three of these elements are well-controlled. Lower temperatures also slow the process of decarboxylation of cannabinoids, the process that transfers THC-A into the psychoactive THC and eventually degrades into CBN. Warm air holds more moisture than cold air; therefore, humidity control is paramount to keeping mildew and other mold contaminants away from our marijuana. Keeping our marijuana stored in a controlled environment with the proper relative humidity (RH) ranges between 59% and 63% RH when stored to maintain and enhance color, consistency, aroma, and flavor. Light settings are another essential element of safe medical marijuana storage. Harmful UV rays break down many organic and synthetic materials. UV rays will degrade marijuana over time. We will store our marijuana out of direct light which will also help control the temperature in the room. The final component to maintaining the highest quality medicine while in storage is air/flow control. While marijuana needs oxygen during growing and curing, storing medical marijuana in a container with just the right amount of air is crucial to keeping it fresh and true to its original form. Having too little air can greatly affect the relative humidity, especially if the buds are not completely dried before storage. Too much air, on the other hand, will speed up the degradation process as the cannabinoids and other organic matter are exposed to oxygen. Medical marijuana shall remain in the original, sealed containers or packaging as delivered by the processor or cultivator as required by OAC 3796:6-3-01. It will be recommended to processors to use hygrometers or Boveda Packs to monitor and control RH levels when packaging medical marijuana. Sanitation of Storage Areas Our dispensary will be fully compliant. Overall sanitation of the premises shall be under the supervision of one or more competent individuals assigned responsibility for this function. In most scenarios, the Dispensary Agent will responsible for this daily task. Packaging components, in-process materials, and products must at all times be handled, stored, and distributed in a manner to avoid deterioration, prevent contamination, and avoid cross-contamination. Containers of components, packaging components, in-process materials, and product must be stored off the floor and suitably spaced to permit cleaning and inspection. Components, in-process materials, and products that can support the rapid growth of microorganisms of public health significance must be held in a manner that prevents them from becoming adulterated. Labels, labeling, marijuana, marijuana-derived products, and marijuana waste must be stored in a controlled access area. Packaging components and products must be used or distributed in a manner whereby the oldest batches or lots are used or distributed first. Deviation from this requirement is permitted if such deviation is temporary and appropriate. There will be a separate and secure area within the vault for temporary storage of medical marijuana awaiting disposal. ❖DISPENSING OF PRODUCT Procedures/Process/Controls for dispensing medical marijuana. ▪After completing all required training and certifications, Dispensary Agents will be ready to dispense medicine. Customers entering the facility will be greeted and verified as having a registry card and one other form of identification as qualified patients or caregivers before entering the dispensing area. The minimum number of employees in the dispensing area will be a 1:1 ratio of employee to patient/caregiver. The dispensary will have four (4) processing stations each with their own scanners. ▪Dispensary employees will arrive well in advance of opening to make sure the store is prepared to safely take care of its patients. All employees will be required to wear dispensary credentials at all times. ▪Before a dispensary agent dispenses medical marijuana to a qualifying patient or designated caregiver, the dispensary agent shall: ●Issue a questionnaire to gather information regarding symptoms while the patient is in the waiting area if this is a first time patient. This is more fully discussed in the patient care and education section. ●Verify the qualifying patient's or designated caregiver's identity and age. The dispensary will not dispense medical marijuana to anyone under the age of 18 ● ●Upon approaching desk for service, the dispensary agent or technician will then scan the patient’s registry card and identification into the system to retrieve patient registry data. ●Require a current, valid patient or caregiver registry identification car and current and valid state photo ID in compliance ●The dispensary agent shall access the dispensary Greenbits operating system, which will be METRC compliant to integrate all passing of information of receiving to dispensing of all marijuana products. The dispensary will pay the monthly license fees ($40) and have every item properly bar coded for perfect inventory tracking. Greenbits will also be ASAP compliant for reporting to the OARRS database.; ●The electronic verification system will advise the validity of the qualifying patient's or designated caregiver's registry identification card and make sure all patient and caregiver demographic information is up to date including other medications and allergies; ●Offer any appropriate patient education or support materials. If this is their first visit, they will be offered a private consultation to discuss their qualified condition. If this is a returning patient, ask them if there are any updates related to their symptoms and inquire into the effectiveness of the medical marijuana specific strain and method of use. ●The agent will verify that the amount of medical marijuana the qualifying patient or designated caregiver is requesting would not cause the qualifying patient to exceed the limit on obtaining no more than eight (8) ounces of medical marijuana during any ninety (90) day period; ●After verifying that the patient has not exceeded the allowable amount within the last 90 days, a transaction will be entered into the dispensaries operating system. If the patient has received any quantity within the 90 period, the sale will restrict to not exceeding that 90 day period amount; ●The technician or dispensary agent shall verify that the patient has a valid recommendation by verifying the recommendation includes all of the information listed ●The medical marijuana will be dispensed in a manner consistent with the certificate to recommend and consistent with the instructions given for proper use. The company medical director will oversee this process. ▪If the customer shows signs of abuse or diversion, the technician will follow protocol of denying service and reporting the situation to the State Board of Pharmacy within required timeframe. The dispensary has discretion whether to dispense a recommendation of doubtful, questionable, or suspicious origin. ▪All sales will be in whole day increments. ▪All transactions will be strictly limited to occurring between working hours, and never outside the mandated 7am-9pm guidelines. Product Labeling. ▪ The items sold will then be labeled in accordance and given to the patient or caregiver. Transaction completed in the POS system and recorded as leaving dispensary’s inventory. Orders will be numerically tracked and filed for the mandatory three-year period. The record of sale will be transmitted to State Board of pharmacy to update record of dispensing and subtraction of inventory from dispensary site. ▪The dispensary will include the name of our dispensary on all packaging of medical marijuana products it sells. Each package sold will be placed in an unmarked, opaque bag before leaving the dispensary. This will give the patient an added level of security and privacy. ▪Regulations dictates labeling requirements and they will strictly adhered to. ▪Example of label is attached as ▪ Updating/Maintaining Patient Records. ▪Qualifying Patients Records, as required by the State Board of Pharmacy, must ensure the following: ●A qualifying patient record is established and maintained for each qualifying patient who obtains medical marijuana from the dispensary; an entry in a qualifying patient record is recorded only by a dispensary agent or technician authorized by the dispensary policies and procedures to make an entry; ●A qualifying patient record is only accessed by a dispensary agent authorized by dispensary policies and procedures to access the qualifying patient record; ●A qualifying patient record is provided to the Board of Pharmacy for review upon formal request; ●There are safeguards to prevent unauthorized access; and ▪Documentation of any patient education and support materials provided to the qualifying patient or the qualifying patient's designated caregiver, including a description of the materials and the date the materials were given will be updated in the patient records. ▪For each time the qualifying patient requests and does not obtain medical marijuana or, if applicable, the designated caregiver requests on behalf of the qualifying patient and does not obtain medical marijuana from this dispensary, the following: ●The date, ●The name and registry identification number of the individual who requested the medical marijuana, and ●The dispensary's reason for refusing to provide the medical marijuana. ▪The technician will be trained to update patients’ profiles with helpful notes on the patient’s account. Once the transaction is complete, the technician or dispensary agent will document specific experiences with their particular product, as well as concerns or questions they may have inquired about. Notes of side effects, adverse reactions, and good responses to certain items will be entered into the operating system to help guide optimal treatment in subsequent visits. ▪Electronically, all sales will, in real time, record all transactions to the State Board of Pharmacy with system integration pursuant and consistent with. Being a new medication for most of those being treated, there will be ample time allocated and staff present to make recommendations, answer questions, and educate patients on proper use of items purchased. The dispensing of all medication will be in accordance with rule 3796.20 and verified per The sale will be completely entered in the dispensary’s operating system and patient record at the time of sale, including all included in ▪Confidentiality is paramount and all information will be transmitted in a manner that ensures the information is in compliance with HIPPA,, other privacy laws. ❖INVENTORY MANAGEMENT PROCESS Implementing Inventory Management System Proper inventory management will result in an efficient dispensary operation. The experienced pharmaceutical/pharmacist director will oversee our complex inventory management system. The inventory system designed will be real-time, web-based, backed-up at least daily, and accessible by the state board of pharmacy immediately upon request. Inventory management will begin with obtaining products only from licensed processors and cultivators, and documenting current valid licenses. Inventory of medical marijuana will be precise, down to 1/100th of a gram. We will use precision scales that are calibrated daily. All weights must fall within specific tolerance ranges to ensure there is no inventory shrinkage: ●one gram must weigh 1.03 grams +/- .02 grams ●each 1/8 oz. must weigh 3.55 grams +/- 0.2 grams ●each oz. must weigh 28.55 grams +/- 0.2 grams All acquisitions received will require the cultivator to be compliant with upon delivery. Inventory reports will be capable of showing accurate inventory levels of all products on hand. The METRC database and bar codes will track all additions, movements within the dispensary, and dispensing throughout the day, and at end of day, current inventory balances on hand. All movement will be tracked via positive identification in the dispensaries operating system preferably using biometrics. Daily deliveries will be added to inventory showing the processor or cultivator delivering (as well as person actually delivering it and when) and quantity, strain, variety, batch and lot number of each product. All products in the dispensary will be in whole unit packages with bar codes attached. For each product, the total number of units will be added to inventory showing whom from the dispensary accepted the shipment and when. The inventory then will be tracked via Greenbits operating system and POS, pinpointing every movement of every product throughout the day using positive identification of those performing the transaction. Inventory movement from secure storage areas, to out-front displays, will only be performed by key employees using positive identification. When inventory levels in dispensary are low, they will be replenished and transferred in the Greenbits system to show replenished inventory. The inventory from the dispensary to the customer or caregiver will be tracked in Greenbits showing who performed the sale, to whom it was sold, and the quantity of each specific product sold. Every time the levels of inventory in the dispensing area are replenished from storage; an audit count will occur to make sure computer database reconciles with that on hand. In the event a discrepancy is suspected; the responsible employee will be notified and an immediate investigation started. Daily audit counts by employees, as well as random audit counts by responsible employees will maintain accuracy, accountability, and early detection of possible diversion. All employees will be trained about their duty to report any and all suspicious activity, as well as any discrepancies they suspect. Any and all product movement will be logged into the database, including returns/destructions. At each step, those involved in handling the inventory must identify themselves to the system with a secure authentication procedure (e.g., a unique employee password or electronically-readable ID). The type of transition event will be indicated and the inventory is identified by electronic reading of its tracking number. The system automatically aggregates inventory by the types of transitions through which it passes (all sales, all deliveries, etc.) and by time of day. Where applicable (e.g., whenever loose inventory is being handled), authorized personnel will determine the weight of the product, entering it into the system. In this way, the flow of inventory through our facility is fully documented in real time. Furthermore, we aim to make our tracking system self-monitoring so that discrepant, invalid, or missing data would generate an automatic alert. Opening and closing inventories will be required daily. A comprehensive inventory of all medical marijuana will be done twice daily: before commencement and after close of daily operations. All marijuana and items containing marijuana are counted, weighed, or both. These inventory results will be submitted to the Inventory Control Agent for reconciliation with the inventory data generated the previous evening or in the operations of the day after being closed out. Any discrepancies will trigger an inventory audit by the Inventory Control Agent and, if confirmed, a review of electronic security and surveillance data. Law enforcement authorities will be notified immediately if the Inventory Control Agent ascertains that there has indeed been loss, theft, improper diversion, or any other criminal activity. At intervals not exceeding seven (7) days, the Inventory Control Agent will conduct and document a manual audit of the dispensaries daily inventory that is accounted for according to generally accepted accounting principles. Any unexplained shrinkage will be documented and trigger a review of electronic security and surveillance data. When the Dispensary determines where the shrinkage occurred, appropriate corrective measures will be implemented. Law enforcement authorities will be notified immediately if the Inventory Control Agent ascertains that there has indeed been loss, theft, improper diversion, or any other criminal activity. Quarterly audits will be submitted to the Board of Pharmacy pursuant. All documentation required in shall be maintained in a secure, locked location for three (3) years from the date on the document. These records will be kept electronically and back-up each business day. Recalled Products (OAC 3796:3-21) Our company will meet or exceed the requirement of. Recalled products will be isolated in a separate secured location of their own. There will be two possible sources these come from. One being inventory presently in the dispensary, the other from customers returning the product affected by the recall. If returned from patient, the patient’s profile will be updated shojjwing the return for recall. Recalls will be handled by accessing the item dispensing reports to show what patients received recalled medication. If the dispensary possesses recalled product, a manifest will be created showing identifying product as well as quantities to be returned. These items will be accounted for in the dispensary operating system, and able to be seen per State of California reporting system. These items will be secured in delivery totes and secured with tamper resistant tape or ties until destroyed using our destruction procedures. Upon destruction, items will be removed from perpetual inventory in the computer database. All recall notifications will be recorded and stored in proper file cabinets. Our company will use media outlets such as local radio, newspaper, public website, and social media outlets to communicate that there is a particular recall. Once notification is received that a recall is necessary, the inventory tracking system will inform our company of the cultivator/processing source and they will be contacted directly. The Board of Pharmacy will be notified within twenty-four hours. Management of Returns Destruction of returned products will be conducted weekly (same day, same time) unless pre-approval from the State Board of Pharmacy is not granted and in accordance with. All products will be scanned, counted, and verified by two employees, one being a key employee. All returned products from customers will have to be credited to the patient’s profile and stored in an area secured and separated from all other inventory in the dispensary. ❖INVENTORY OF UNUSED MEDICAL MARIJUANA FOR THE PURPOSE OF DISPOSSESSION AND DESTROYING. There are a limited number of circumstances in which medical marijuana can be returned and those reasons are specifically mentioned in . There are no other reasons medical marijuana will be accepted by the dispensary. If, however, is satisfied, our dispensary has a comprehensive plan in dealing with such issues. Due to state laws, any inventory being returned must strictly be destroyed pursuant to. If items are returned by customers, a receipt will be provided to them showing what they have returned, amount, and for what reason. The patient’s profile will be updated and documented as to why they returned the medication. Local dump box location fliers will also be displayed in the lobby promoting responsible destruction of all patient medications. How Patients and Caregivers will be Charged for Such Returns The dispensary will adhere to a patient-friendly return policy that will be essential to all aspects of our operation. The first step in this process is to ensure that the patient is made aware prior to the purchase of medical marijuana that the dispensary and State of California have a strict policy regarding the return of medical marijuana. The patient will be informed that we would like to be made aware as soon as possible of any product safety issues that have escaped our screening process so that we can promptly analyze and correct the problem. An unaccepting attitude toward product returns will only discourage reporting of quality concerns and encourage diversion for monetary gain. We will serve our mission better by supporting the return of products that patients find unsatisfactory so long as we strictly adhere to the rules of our state. If medical marijuana is returned because it is no longer needed or the patient’s registration expires or is revoked, then pending verification that it was in fact dispensed by our facility, the patient will receive a receipt indicating the type, date, and amount of returned medical marijuana. Our goal is to develop a policy that neither discourages nor incentivizes returns. We will work to develop a responsible policy on compensating patients for recalled products. We are proposing that no charge be accessed for the returning and destruction of products, and realize the service is an excellent way of preventing drug diversion. How Returns Will be Tracked All returned, altered, or damaged products shall first be inventoried and weighed into the system and then destroyed by grinding and mixing with paper, plastics, and coffee grounds. All included items will be inventoried and documented in a perpetual inventory log, and added to the Greenbits operating systems inventory (ASAP format) with positive identification as items to be destroyed for additional tracking. Electronic record of all destructions maintained for minimum of 3 years per state board of pharmacy requirements. The items will be inventoried based on origination of product, what was returned or placed to be destroyed, amount of each product, and the date they were received to be destroyed. How Any Returned Medical Marijuana Will be Secured at the Facility The products for destruction will be secured in a separate secure area, secured with a lock accessible only by key employees, in the rear storage area of the building. Upon destruction, the inventory system will be zeroed out showing all products were destroyed. Each product shall be weighed individually prior to mixing together for grinding and disposal, this includes the weighing of coffee grounds, paper and plastics, and weighed afterwards to insure a equal total combined weight. The Maximum Amount of Time That Returned Medical Marijuana Will be Stored at the Facility At least seven days prior to rendering medical marijuana unusable and disposing of it, the dispensary shall notify the state board of pharmacy. Notification shall include the date and time the medical marijuana will be rendered unusable and disposed. Our facility will plan to do weekly destructions, same day and time of week, upon prior approval from the State Board of Pharmacy. This will prevent any products waiting for destruction to be only in the facility a maximum of 7 days. We shall be using the medical grinder Model No. TM8500 Series by Franklin Miller TaskMaster Grinder Marijuana Waste Shredder. The waste shall then be discarded within a secured Rubbermaid container within our locked secured Disposal room for later disposal in our outside locked garbage container to be removed from the premises within seven days after destruction and delivered to a permitted solid waste facility for final disposition. During the garbage removal, security guards shall be present as garbage trucks enter and exit the premises. The security guard and or employee shall make sure that the garbage personnel cycles the garbage. The Inventory Control Agent (whom will also be a Key Employee) must be present for all on-site destruction and must, along with at least one other employee acting as witness, sign a printed record of disposal, which will be kept as a hard copy or electronically as a scanned facsimile for not less than three (3) years. Whenever medical marijuana is destroyed on site an inventory record is generated indicating: ▪the control numbers associated with the medical marijuana destroyed, ▪the reason it was destroyed, ▪the manner in which it was destroyed, ▪the amount destroyed, ▪the date and time it was destroyed, and ▪those present during the destruction. ❖DIVERSION PREVENTION OF PRODUCT The Company’s Pharmaceutical Director is a Registered Pharmacist with over 30 years’ experience who will be the Head of Pharmaceutical compliance for the Board of Pharmacy. They will also be the designated representative for the Dispensary. The Pharmacist understands the standards that must be followed to ensure accurate secured inventory levels. This knowledge and experience will be incorporated in the SOP for this Company. Diversion of medical marijuana at the dispensary will begin with the hiring of trustworthy employees, a rigorous interviewing process, background check and fingerprinting. Working in conjunction with the local drug task force, utilizing OARRS and METRC system, and communicating with the State Board of Pharmacy will be a priority of the dispensary. Reiterating the importance of using good moral and ethical judgement always in the workplace, and the repercussions for knowingly dispensing illegitimate orders. The Company shall implement monthly training sessions for its employees to education them on the products and safety protocols to prevent diversion, theft, or loss. The Company will strictly comply with the requirements outlined in Chapter 3796. It should be noted that the Company has exceeded all requirements regarding video surveillance and security equipment required in Chapter 3796. All activities occurring on the premises shall be recorded and available for review if diversion, theft, loss or other issue arises by the Board or other government agency. The Company will begin each business day with a pre-opening audit of the dispensary’s medical marijuana at the facility. This audit will be referenced to the past closing days audit to verify the amounts match. The audit will be logged and signed off on by the designated representative on a daily basis. The dispensary shall maintain a supply of medical marijuana that is not more than is required for normal, efficient operation. The Company shall only permit the following persons to enter the dispensary: ●Licensed dispensary employee; ●Registered patient or caregiver whose active registration is verified before entry into the dispensary department. Patients and caregivers shall not be permitted behind the service counter or in other restricted access areas; or ●Contractors, vendors, authorized agents from the Department, local, State, and Federal law enforcement authorities. All others who necessitate access shall be under direct personal supervision while on the dispensary’s premises. The Company employees while on the dispensary premises shall wear their employee identification card issued by the Board of Pharmacy. Said ID card will contain a clear photo of the employee, the license expiration date; employee’s current name and the dispensary name. This ID shall be worn above the waist by the employee. Each dispensary shall have a designated representative at all times. Said person shall hold a key employee license. The Company shall maintain a designated representative at each dispensary location for a minimum of 20hrs per week and must be available for contact if the dispensary employee needs them during operation hours. The designated representative will monitor all actives in the dispensary and make sure that all policies implemented by the Board under Chapter 3796 are conformed too. If a change in a designated representative occurs the Company will strictly comply when hiring an new one. Any dispensary employee arrested for a disqualifying offense or if a dispensary knows or suspects theft, diversion or loss of medical marijuana the designated representative shall immediately notify Board. and if the employee is terminated or suspend their ID badge shall be returned to the Board. The Company will establish and maintain written policies and procedures as submitted in an operations and management plan, approved by the state board of pharmacy, for safe handling, security, inventory and distribution of medical marijuana. The policies shall include protocols for identifying, recording and reporting diversion, theft, or loss and correcting inventory logs. . The Company’s pharmacists will review the dispensary organization policies and procedures annually and update as needed or as requested by the Board of Pharmacy. Each review and update shall be documented. OPENING: The patient shall be logged in to the patient waiting room by the security employee once their information is logged. In the patient waiting room the designated representative and key employees shall verify the patient’s recommendation card is valid and input them into the database.. Once their data is input into the system they will be allowed to enter the show room escorted with a key employee where all the medical marijuana samples are displayed. The doors entering any area that contain medical marijuana shall contain the following notice: “DO NOT ENTER-RESTRICTED ACCESS AREA-ACCESS RESTRICTED TO AUTHORIZED EMPLOYEES ONLY.” SHOW ROOM: The Company shall have strict policy to have a one on one approach to all patients. Only one patient per key employee will be allowed in the show room to prevent diversion, theft, or loss. Patients remaining on the property that are not engaged in authorized activities will be asked to leave by security. Once a patient is ready to make a purchase the key employee shall lock up all samples in their respective cases and retrieve the patients medicine from the vault. The patient’s purchase will then be input into METRC. The Company shall have strict rules regarding accepting payment. The key employee will count the money in front of the patient, then count is a second time prior to placing it into the till. The same procedure will be conducted when providing change. Once the patients purchase is completed they will have their product placed into a opaque bag and escorted to the exit door where they will be electronically buzzed out. At the end of each day, the designated representative shall conduct a closing audit on the dispensary’s inventory. Any discrepancy with the inventory will immediately trigger an audit. The designated representative will comply with the rules outlined in and will notify the Board and local police agency of any diversion, theft or loss. Written reports and records shall be made immediately available to the Board. The Company will review the inventory tracking and control system that associates every product sold with a single transaction, a single patient or caregiver, and a single dispensary agent. All sales take place under camera surveillance that captures inventory movement as well as the faces and identifying features of the patient making the purchase and the dispensary agent making the sale. The Company will also be able to track employee movements through the logged card reader print outs to see where each employee was during the possible diversion, theft of loss If diversion, theft of loss of medical marijuana has occurred from a dispensary, the state board of pharmacy shall review and approve the improvements of the storage and security of the premises and products. Further the Company shall not hire anyone who has been denied a license to prescribe, dispense, administer, or sell a controlled substance; held a license by the drug enforcement administration that was restricted or surrendered; and has been subject to disciplinary action by any licensing entity. ❖SANITATION AND SAFETY ❖Sanitation is a key component of The Company’s quality assurance, product safety, and agent safety programs. In compliance the Company shall implement policies and procedures related to receiving, inspecting, segregating, preparing, packaging and storing medical marijuana in accordance with adequate sanitation principles. ❖The foundation to a clean and sanitary Dispensary and preventing contamination first begins with implementing the following proper hand-washing techniques: ❖Taking a least 20 seconds to complete the washing procedure, using a hand-washing sink and cleaning compound, ❖Rinsing under clean, running warm water; ❖Applying an amount of cleaning compound recommended by the manufacturer of the compound; ❖Rubbing together vigorously for at least 15 seconds while paying particular attention to removing soil from underneath the fingernails and creating friction on the surfaces of the hands and arms, fingertips and areas between the fingers; ❖Thoroughly rinsing under clean running water; ❖Thoroughly drying the washed body part. ❖The Company shall implement a plan that assigns responsibility for sanitation within the Company and outlines a detailed cleaning schedule, methods, equipment and materials to be used in cleaning the facilities of the dispensary; and taking steps to ensure that all sanitation procedures apply to work performed by contractors or temporary employees and work performed by full-time employees or regular during the ordinary course of operations. ❖The Company shall implement proper sanitation as to the handling of cannabis products, including the following procedures: ❖Avoiding bare hand and arm contact with exposed, finished cannabis products; ❖The use of suitable utensils such as deli tissue, spatulas, tongs, single use gloves or dispensing equipment when handling exposed, finished edibles or infused products; ❖Keeping his/her hands and exposed portions or arms clean; ❖Cleaning hands and exposed portions of his or her arms (or, as applicable surrogate prosthetic devices for hands and arms), during the following times: Immediately before working with usable cannabis or other cannabis products prior to packaging; After touching bare human body parts other than clean hands and exposed portions of the arms; After using the toilet; After coughing, sneezing, using tobacco, eating; After handling soiled equipment; As often as necessary to remove soil and contamination and to prevent cross-contamination when changing tasks; ❖Keeping his/her fingernails trimmed, filed and maintained so that the edges and surfaces are cleanable; ❖Unless wearing intact gloves in good repair, avoid the use of fingernail polish or artificial fingernails; ❖Wearing clean clothing appropriate to the tasks assigned to the employee ❖The Company will use equipment of proper design to accomplish its objectives in the most efficient manner, by the following means: ❖The equipment and utensils used will be: Of appropriate design, size, and suitably located to facilitate operations for its intended use and for its cleaning and maintenance; and Constructed so that surfaces which have direct contact with components, in process materials and marijuana are not reactive, additive or absorptive so as to either: ▪Alter the safety, identity, strength, quality or purity of the products beyond established requirements; or ▪Allow the migration of deleterious substances or impart colors, odors or tastes to products; Safe, durable, corrosion-resistant, nonabsorbent, of sufficient construction to withstand repeated ware washing, are finished to have a smooth, easily cleanable surface; and are resistant to pitting, chipping, crazing, scratching, scoring, distortion and decomposition; ❖The dispensary will establish written procedures and records concerning the cleaning and maintenance of equipment (including procedures regarding methods, equipment and materials used in cleaning and maintenance operations) that: Ensures that any substances required for its operation, such as lubricants, do not encounter components, product containers, in-process materials, or marijuana so as to alter their safety, identity, strength, quality or purity of the marijuana beyond the official requirements; Ensures that equipment and utensils are cleaned, maintained and, as appropriate for the nature of marijuana, sanitized and sterilized at appropriate intervals to prevent malfunctions or contamination that would alter the safety, identity, strength, , quality or purity of the marijuana beyond the official requirements (including, where necessary, the disassembly and reassembly of such equipment); Assigns responsibility for cleaning and maintaining equipment; ❖Establishes a schedule for maintenance, cleaning and, where appropriate, sanitizing equipment or utensils, and for equipment or utensils that have direct contact with marijuana or marijuana products, cleaning/sanitizing at the following times: At a frequency specified by the manufacturer, or if the manufacturer does not specify a frequency, at a frequency necessary to prevent the accumulation of soil or mold; Each time there is a change from working with raw marijuana products to working with finished marijuana products; As to cavities and door seals and surfaces of heating appliances, at least once every 24hrs by using the recommended cleaning procedure of the manufacturer; As to the surfaces of equipment that do not have direct contact with marijuana products, as often as necessary to keep them free of accumulations of dust, dirt, residue, or other debris; At any time during operation when contamination may have occurred; ❖Ensures that after cleaning and before use, the surfaces of equipment and utensils that come in direct contact with marijuana or marijuana products are sanitized in: Hot water manual operations by immersion for at least 30 seconds with a temperature of 170°F or above; Hot water mechanical operations by being cycled through equipment that is set up and achieving a utensil surface temperature of 160°F as measured by an irreversible registering temperature indicator; ❖Provides for the inspection of equipment for cleanliness immediately before use. ❖The Dispensary’s warewashing equipment shall include in its operation of use of fresh hot water as a sanitizing rinse, at a temperature of between 180°F and 194°F as it enters the manifold; ❖The Company shall contract with a local pest control company to implement proper and safe pest controls that are safe for consumable goods. The Company shall implement the following 12 Step Approach to Prevent Infestations of Pests by doing: ▪INTERIOR ❖Inspect the property to identify active infestations or conditions conducive, and develop a treatment plan; ❖Utilize a HEPA backpack vacuum system to physically remove any visible pests from the structure; ❖Coat fecal material with Nibor D product to affect the bacteria and disrupt insect digestion; ❖Treat cracks and crevices in structure and contents with Nibor D powder in order to impact areas where insects take harborage. ❖Use a Hartley duster, inject Nibor D powder into voids where insects live and breed; ❖Using a mop solution or duster, apply to cracks and crevices that are routinely washed; ❖An IPM and quality assurance step, use insect monitoring stations to routinely check insect pressure inside the structure. Caulk, as needed.; ▪EXTERIOR ❖Web wipe accessible eaves and other outside areas with a Webster head treated with Microcare; ❖Using a B&G, treat hot spots around windows and doors; ❖Use a power sprayer on landscape features, including up structure's foundation by 2-3 feet and out away from the structure by one foot to create a barrier. Also, treat sidewalk cracks & edges, water/meter boxes, tree trunks and under bushes. ❖Apply granules or baits to all outside perimeter of the dispensary. ❖Caulk small cracks, crevices and insect entry points. ❖D-9.2 RECORD KEEPING Employee Records Every employee will begin with their own personal files, including emergency contacts, application, fingerprinting, background check, salary, taxes and withholdings, employment status (full vs part time), education and certifications, and initial training completed for employer as well as state requirements. The file will also include CEU requirements for that employee with certificates of completion. Employee will also be provided a handbook and description of position they are hired for. Operating Procedures and Controls Electronic records will be the primary source of record keeping in the dispensary. Documents deemed necessary for filing will also be kept for a 3 year minimum period for additional auditing purposes. The dispensaries operating system will be capable of using positive identification showing who was responsible for all medication movement. The computer system will be backed up every evening and in constant communication with the State Board of Pharmacies reporting system. The minimum documents referred to in rule 3796:6-3-17 sections E1-11 will be secured by key employees only in the rear storage areas of the dispensary. Audit Records California State board of Pharmacy as well as DEA and Drug task forces will be permitted to inspect and conduct investigations as they need. Upon proper identification of such persons, the dispensary will provide either original documents or copies to the agent. If originals are surrendered, a copy will be produced, documented with who received the original, and replaced back into proper file. Visitor log will be updated as to all who were present. Staffing Plans Business Records Surveillance Records Attendance Logs Employees will utilize punch clock time system for salary, and their swipe keys will also provide information as to who is in the dispensary and when. Quality Assurance Review Logs Quality reports will be transcribed as soon as physically possible. Precise items such as who took the initial report and when, patient involved, any adverse effects noted, any medication ingested, who reported the incident, time we notified physician, and a narrative summary of everything that happened or was said. Patient safety is the primary concern. We will be relaying the incident to the prescribing physician, as well as any other persons deemed necessary, including FDA. All quality assurance reports will be maintained, reviewed, and utilized for employee training. Every incident will be reported to our insurance company, and an action plan will be implemented to help prevent the action from occurring in the future. Cash Transactions This industry requires a great deal of cash transactions. Our company has secured a privately- insured, state-chartered bank to handle our banking needs. That being said, cash transactions are still likely and must be handled appropriately. We will count all money twice and change twice. Accuracy is extremely important. ❖SERVICES OR PRODUCTS BEING OFFERED Plant material Concentrates Vape Tools for Safe Consumption ❖Will develop a form for clients to request a more in depth Pharmacist consultation. In the likes of performing a medication therapy management service to help identify specific patient questions or concerns. ❖Stock a small supply of patient monitoring systems specifically for disease states being treated with marijuana (ie. home blood pressure machines used to monitor side effects, scales for tracking weight progression, etc) ❖Holding periodic educational classes for dispensary customers ❖Stocking of medication delivery systems ❖VETERAN/INDIGENT ACCESS PLAN Veteran Discounts Indigent Discounts ❖ENVIRONMENTAL IMPACT PLAN Environmental Sustainability Overview Our company is dedicated to conducting its operations in a manner that is ecologically sustainable from an energy consumption, water consumption and waste generation standpoint. Our company also has a preference for medical marijuana that is Clean Green Certified, produced using natural, organic methods. In furtherance of these goals, we will consult with and, as necessary, retain an environmental engineer to assist with its plan and will, at minimum, adopt and adhere to best management practices. This will include methods, policies, and procedures in the following areas ▪Maximizing energy efficiency by using LED lighting, Energy Star lighting products, use, where appropriate, of photo-controls for exterior lighting unless security needs dictate otherwise. ▪For HVAC equipment and controls we will install vent dampers, replace inefficient components, which should not be an initial concern since this is new construction, use programmable thermostats and controls, seal and insulate ducts and hot water pipes and use Energy Star HVAC products. ▪During construction, we will install roof and wall insulation, control air leakage, insulate windows, use storm or insulated windows carrying the Energy Star label. ▪We will otherwise attempt to meet or exceed the energy efficiency requirement of the International Energy Conservation Code. Our company will use green building measures whenever feasible, utilizing material such as denim insulation, non-toxic paint, and materials that do not off-gas. Our company will apply for and utilize any and all available PG&E programs for free technical assistance in creating an energy efficient plan for construction for the building shell, building systems and processes and effectuating the other goals stated in this section. Solar panel usage will also be explored. Water Conservation Our company will instruct, train, and educate its staff as to water conservation measures including the following methods: avoiding water wasting techniques, the identification and reporting to appropriate management members of leaks in any portion of the water delivery, distribution and plumbing systems in and about the premises where the dispensary conducts its operations. Our company will employ water conserving equipment and materials as follows: water meter monitor including technology to identify leaks, the use of low flow equipment in sinks and toilets, the use of cleaning agents that do not rely on water. Our company will also train and instruct staff in the following methods for preventing discharge to storm drains: identification of chemicals and other substances that are inappropriate for discharge into storm drains, develop spill prevention and control program, prohibit the use of petroleum-based cleaning products, acids phosphates or other similar agents or solvents that may produce liquid discharge or run-off, and prohibit the use of any products which contain heavy metals, paint any portion of the roof of the building comprised of galvanized sheeting with an enamel paint, properly storing and segregating all cleaning and sanitizing products so as to prevent leakage, improper placement of dumpsters and waste container in areas that are not directly exposed to rainwater or with covers that are watertight, as well as warning sign posted about the premises not to dump waste fluids in storm drains or areas of the premises that lead to storm drains. Solid Resource Conservation Our company will use, when available, paper plastic and other contains that have been produced using recycled material, identifying vendors of such products and training staff as to the use of such vendor. We will endeavor to minimize packaging and waste wherever possible. We will institute a recycling program whereby the staff are trained as to recycling programs operated by local waste management providers and private recycling providers. Used or discarded paper, plastic or other items are placed for pickup and recycling by waste management providers or transported to private recycling centers. Good Neighbor Consideration (Odor Control) In the interests of being a good neighbor, our company will implement an odor control plan to mitigate any potential nuisance. The following procedure will be followed: the dispensary will use equipment where fresh air is brought to each of the ducted systems via a fresh air duct that is run to the exterior of the structure. Fresh air quantities are calculated using the American Society of Heating an d Refrigeration Engineers Standard 62.1. This fresh air will tend to pressurize the space, the dispensary is designed for a negative pressure to contain internal odors. To accomplish this, an in-line belt-driven exhaust fan is provided to remove the amount of fresh air provided for the occupants and an additional amount that will ensure a negative pressure within the space. To prevent odors from escaping the facility, the in-line exhaust fan is equipped with a filter section loaded with 30 lbs. of activated carbon, in a rack-mounted configuration. Activated carbon is an extremely effective absorptive odor control substance. Once system is running, system shall be air balance to ensure design air flows for supply, fresh air, and exhaust air base value have been met. Once completed, a differential pressure gauge shall be used to ensure that a negative building static of no less than 0.05 of negative building static has been achieved. A maximum negative sensor establishes the base line of operation for odors in the out-going air stream. Once odor control has been established, periodic testing shall be conducted to ensure that the odor control systems are operating to maintain the baseline. As the filters age, replacement will be required and will be conducted, as determine by the calibrated sensor on the test equipment. Testing will be done, in the absence of other standards, in accordance with Standarized Odor Measurement Practices for Air Quality Testing. Testing shall be done using a field Olfacotmeter, calibrated in accordance with odor control guidelines and standards using the Scheduled Monitoring protocol. Planned, scheduled monitoring on a daily walk-about visit around the exterior of the site near the exhaust system is required. Evaluation shall include, but not limited to, fan operation, distribution system integrity, and filter media effectiveness. ❖STAFF EDUCATION AND TRAINING Overview ▪Our company will meet or exceed the training requirements established in. Our pharmaceutical and medical director will work in conjunction with a local doctor with his/her certificate to recommend to ensure our employees have the most up-to-date medical information to properly inform our patients. Our dispensary designated representative will be responsible for establishing and overseeing the dispensary training program. Certificates of completion, transcripts, and other documentation will be kept in each individual’s employee file and reviewed semi-annually to ensure all training requirements are fulfilled. ▪Foundational training that is not included in the ongoing CEU requirements will include all of the following minimum standards. We intend on hiring certified technicians, preferably with experience in a retail or hospital Pharmacy that have a basic understanding of dispensing medications. These employees will act as Dispensary Agents. The Dispensary Agents will not be permitted to dispense medication until the required training is completed and documented in their personal file. Personal hygiene, dispensary sanitation and security protocols will be reviewed and adhered to. The process for registering employees for NABP e profile ID numbers will be initiated. The understanding of, and the duty to report any suspected or confirmed drug diversion to the proper departments. They will be trained on the dispensaries operating system (prospectively Greenbits), and the proper protocol for entering and verifying all conditions are met before dispensing (registered Physician, condition, quantity limitations, etc.). They must show proficiency in understanding requirements set, as well as the ability to access Drug Laws of California for necessary questions. They must be proficient in entering and maintaining inventory movement as well as identifying discrepancies. They will be trained on duty of denying service and reporting the incident to the State Board of Pharmacy with twenty-four hours. HIPPA responsibilities and proper reporting of violations will be taught. ▪In addition to substantive training, our staff will be trained on customer/patient service and how to properly handle cash transactions. Substantive Training Content ●At a minimum, our majority owners and staff will all be Marijuana Dispensary Certified from a reputable marijuana education company. As of the date of writing this application, both owners are Marijuana Dispensary Certified. Additionally, all employees dealing directly with patients will be Dispensary Agent Certified by a reputable marijuana company. These training requirements will inform Dispensary Agents and other supporting staff how to instruct our patients on methods of use, cannabinoid and terpene profiles, matching symptoms with specific marijuana strains, authorized uses of medical marijuana, different forms of medical marijuana, recognizing signs of abuse, and will ALL be trained to specifically inform the patients NOT to smoke or combust medical marijuana for consumption. ●Initial Medical Marijuana Training – Our company will hire an expert consultant in medical marijuana to train our employees, including all directors and owners on the intricacy of the ●Legal Division – The majority owners of Entity A are attorneys. This will benefit the company immensely when training employees on regulatory compliance as well as operational, security, and safety protocols. The legal division will be responsible for training employees on all of the applicable patient cardholder laws, caregiver requirements, and instruction on qualifying conditions, security regulations, operational regulations, safety protocols, disposal/destruction policies, and security protocol compliance. ●Pharmaceutical Director – In conjunction with local doctors with their certificate to recommend, the pharmaceutical director will be responsible for holding training sessions for the employees regarding the proper dispensing of medicine, the potential side effects of the medicine, potential allergens, safety resources given an adverse reaction like the toll free hotline, the inventory management system for employees directly handling the medicine, safe handling of medicine, HIPPA (confidentiality requirements), OARRS and ASAP training, and ongoing medicinal marijuana updates as the education for marijuana as medicine evolves. It should be noted that the proper dispensing of medicine training will include limits on medical marijuana during the 90-day period, how that recommendation is renewed, and the proper dosing amounts given the patient’s needs. Every owner, as well as the pharmaceutical director will be thoroughly trained on the Metrc Inventory Management system. Once properly trained, employees will be trained and tested prior to employment. After initial orientation is satisfied, the working licensed technician will adhere to at least the minimum 16 CEU hours every 2 years as required in code 3796:6-3-19 section D. At least one CEU will be obtained in EACH of the required areas, as well as annual HIPPA training, unless otherwise required per Board rules. The continuing education will include all listed requirements per 3796:6-3-19 section 1-7. ●Security Agent – The designated security agent will be responsible for training and continuously updating the staff on any and all safety protocols. The Security Agent will work with local law enforcement for input on best practices regarding safety and security measures. This will include transportation security protocols, emergency protocols, and overall security of the facility. Internally, the Security Agent will work in conjunction with the owners to keep an updated, efficient security protocol. The Security Agent will be training on all security equipment, security recordkeeping/attendance logs, theft diversion techniques, and what do to in the event of a security breach or theft incident. The Security Agent will know the location of all cameras and panic buttons. ●Medical Director/Designated Medical Liaison – Entity A will develop relationships with local doctors and refer to them as our designated medical liaisons to train employees regarding how to properly instruct our patients on responsible use. These doctors will all have certificates to recommend and will work with our medical director to develop the best course of action for ongoing training. Our employees will be trained NOT to give medical advice; rather, limit the advice to marijuana related questions and direct medical questions as well as adverse effects to their medical provider that recommended marijuana and/or our company medical or pharmaceutical director. ●Owners/Designated Representative – Will be responsible for ensuring dispensary employees receive a minimum of sixteen hours of continuing education for each two –year licensing period. Just as important, the owner and designated representative will be responsible for weekly meetings to provide updates on internal policies. The advisory board will also meet monthly to discuss company policies and updates in the medical marijuana community. ▪Hours of mandatory training ●Marijuana Dispensary Certification and Dispensary Agent Certification requires between 40-45 hours of training. This is mandatory prior to being employed with our company. ●After initial orientation is satisfied, the working licensed technician will adhere to at least the minimum 16 CEU hours every 2 years as required in . At least one CEU will be obtained in EACH of the required areas, as well as annual HIPPA training, unless otherwise required per Board rules. The continuing education will include all listed requirements section 1-7. ▪Elective training for dispensary employees ●Our company will incentivize additional elective training. Promotions and/or raises will factor in employee diligence and their proactive approach to ensuring our patients have the most thorough and up-to-date information. ●In addition to the base training requirements and CEU, employees will receive the following mandatory training hours: ♦Six (6) annual hours of strain specific updates in treatments for qualifying conditions. New strains including the cannabinoid and terpene profiles and which symptoms has it been effective in treating. The Pharmaceutical Director will be responsible for arranging this training. Any additional training in this area that the Pharmaceutical Director has received will be taught to the dispensary employees. ♦Six (6) hours of training regarding dispensary best practices and how those practices can be implemented in California. ♦Four (4) hours in methods of use, dosing, benefits, and/or risk of use training. The pharmaceutical director will be responsible for continuing education on the harms of medical marijuana as well as the benefits. ♦Three (3) hours in compliance training. This training will also be ongoing and may require additional hours. The legal division will be responsible for this portion of the training. ♦Three (3) hours in updated security protocols and emergency training. This will be conducted by local law enforcement and the Security Agent. ♦Three (3) hours in recognizing signs of abuse. The dispensary owners have extensive experience in this area and will be responsible for overseeing this education. Person A has been on the local drug court board for over four (4) years and has been a criminal defense attorney working with addicts in the community for a decade. Our company will work with local law enforcement and drug court programs to identify a patient that is under the influence, abusing marijuana, or abusing drugs in addition to marijuana use. ▪Source of training described. ●Our company will have training manuals for each section of training described above. Those manuals will continuously be reviewed and updated as needed. At a minimum, manuals will be reviewed semi-annually. We will have training books from industry leaders, as well as books from medical and holistic doctors on the subjects of medical marijuana for employees to read at their leisure. Every qualifying medical condition will be listed in a training manual with the recommended strain to treat the condition. Additionally, based on the symptom an within the same manual, we will list the recommended administration to treat the qualifying condition. ●Sources providing certificates will include Registered Pharmacist that is managing the dispensary, Pharmacist technician letter, approved State Board of Pharmacy live seminars, as well as any other pre-approved sources found appropriate. Not only will the certificates be filed in the employee file for verification, we will also update requirements in Pharmacy technician letter. All CEU material presented by Registered Pharmacist will be pre-approved at least 60 days prior to conducting, and following all requirements listed in 3796:6--3-19 sections F 1-8 and E 1-7. ●Continued Training will be handled in the form of seminars and/or training sessions within the facility by medical and industry experts. ●Owners and designated representatives will also keep the dispensary employees continuously updated on immediate changes to the law. Any changes in regulatory compliance or State Board of Pharmacy Rules will require an immediate update. These updates will be held informally in the form of weekly meetings. Weekly meetings will inform the dispensary employees of any updates of internal operations and/or security measures. These meetings will ensure that employees have the most up-to-date information to properly advise our patients in between formal training sessions for continuing education hours. ❖PATIENT CARE AND EDUCATION Prior to conducting business, our Pharmaceutical and Medical Director will develop patient education materials The standardized forms will be submitted to the State Board of Pharmacy soon after the dispensary is awarded a license to operate a medical marijuana retail dispensary. The forms will include patient support information and materials listed. All patient education and monitoring forms will be readily available to anyone entering the dispensary, and all employees will be proficient with all information included as well as able to answer questions that may arise. Updating of forms will be done periodically, if deemed beneficial, upon State Board of Pharmacy approval. Research and medicinal effects tracking are critical components of our educational approach. As part of our education plan, we are developing a tool kit for our patients and caregivers to document pain, cachexia or wasting syndrome, nausea, seizures, muscle spasms, or agitation. The toolkit will include: ▪A log book that patients will need to maintain track the use and effects of specific medical marijuana strains and products; ▪Forms to rate the scale of pain, cachexia or wasting syndrome, nausea, seizures, muscles spasms, and agitation; and ▪Guidelines for the patient’s self-assessment or, if applicable, assessment of our patients by the caregiver. The goal of our research is two-fold. First, we want to ensure that our role in providing medical marijuana is consistent with accepted medical practices, keeping in mind that our staff should not give medical advice. Second, we want to make sure that we can capture and use patient data from our self-assessment tools that will allow us and our patients to prepare and participate in clinical surveys and reports to refine and further document the effects of medical marijuana. Through our self-assessment tools and partnerships with leading wellness and medical research facilities in the area, we also plan to provide our patients opportunities to participate in ongoing medical studies and clinical research trials regarding pain, cachexia or wasting syndrome, nausea, seizures, muscle spasms, or agitation. Public information regarding such studies and trials will be invaluable helping us develop a greater understanding of marijuana strains and form effects on debilitating illnesses. Frequency with which the training plan will be updated Medical marijuana specific training will be ongoing. Seminars, expos, certification programs will be explored as they become available. Our staff will meet weekly in between training sessions for any new discoveries through our independent research and due diligence. At our weekly meetings, new discoveries will be brought to the boards attention. New product research in our state will be explored. This will be done by maintaining close relationships with our California cultivators and processors. At least semi-annually the medical director will visit the medical marijuana dispensary site and review the medical educational literature provided to patients and their caregivers. At that time, a refresher course will also be given to ensure that all staff members are well versed in the pros and cons of the use of medical marijuana and also to the risks and benefits of the use of medical marijuana. In addition, the staff will be informed on the signs and symptoms of patients who may be under the active influence of marijuana or other substances (either legal or illicit) to a degree of physical and/or psychological impairment. Regular training of staff to maintain their familiarity with current regulations, technology, and dispensary practices is a priority. Compliance with federal laws such as HIPAA to protect patients against misuse of information identifiable to them. How new information will be incorporated into the training plan The dispensary owners in conjunction with our pharmaceutical director and medical director will meet to discuss incorporation of new information, products, methods of use, and new potential qualifying conditions. If there is a new qualifying condition, this will be incorporated immediately and our system will be updated. This will best serve our patients and potential new patients suffering from the new qualifying condition. The medical marijuana dispensary will ask patients to complete a patient self-assessment logbook on a monthly basis. The acquired data will be sent to the patient’s primary care physician and also to the physician who wrote the medical marijuana recommendation. The information will also assist our staff to make appropriate recommendations regarding choice of strain or hybrid. The patient self-assessment logbook will collect data on the effect medical marijuana has had on their symptoms. The patient self-assessment attached to the patient care plan outlines exactly what is expected of the patient. This will be updated periodically as circumstances change for the patient. The method for providing updated training to dispensary employees In house training sessions, live seminars, and online certifications from reputable, industry leading medical marijuana companies will be used for training. Employees will be tested on training content and must pass the test by their third attempt in order to remain employed with the Dispensary. The Pharmaceutical Director and Medical Director will develop and research courses that will best suit our company. Our directors will be responsible for the following training regarding medical marijuana specific issues: identifying the patient’s particular ailment and his or her recommending physician; identifying the strain or strains of medical marijuana most suitable to treatment of that ailment; the role of CBD and THC, their medicinal effects and interrelationship; determining whether an ailment requires short or long term usage; proper treatment plans with the patient/caregiver and/or their families; training on how to receive and handle patient complaints. Our staff will conduct periodic reviews of the patient’s plan with the patient and seek input from the patient as to the products and services provided. Frequency with which updated training will be provided to dispensary employees. As new information emerges for this new medicine, our staff will be trained. At a minimum, we will have semi-annual training on strains, terpene profiles, cannabinoid profiles, drug interactions, new potential qualifying condition, and most effective methods of use. All staff will also go through periodic refresher seminars, as well as new training on any policy updates or changes in procedure. All adverse events procedures will be rehearsed in periodic drills. ❖PATIENT CARE AND EDUCATION Overview The Pharmaceutical Director will be responsible for verifying all required training be completed at the appropriate time. Pre-employment training, as well as the required 16 CEU’s every 2 years, will be logged and verified on a regular basis. Employees will be encouraged to attend conventions and conferences for at least a portion of CEU education due to the relatively recent introduction of this profession. We will have Drug Laws of California, Drug Facts and Comparisons, Pharmacist and technician letter, and Natural Medicines Comprehensive Database available to all employees. A list of websites will also be displayed and capable of accessing via internet from the dispensary. Department of Health and other sources will be utilized in obtaining CEU credits upon State Board of Pharmacy approval. Any other resources, as they become available, will be added upon requirements or desire. We will track CEU progress in the Technician/Dispensary Agent file and keep it updated with additional credits. We will mandate that all courses related to marijuana in the technician/dispensary agent letter be included in the biannual requirements. All Pharmaceutical Director lead training agendas and materials will be submitted for approval to the State Board of Pharmacy at least sixty (60) days before being conducted. Attached to this section we have provided charts, graphs, and informative diagrams that will be available for all employees to help aid with advising our patients regarding which strain of marijuana may work best for them. The attachments match symptoms to strains, provide cannabinoid and terpene profiles for popular strains. Online and live seminars will be encouraged to continually update each employee on the most cutting-edge breakthroughs and technology for medical marijuana. All employees and owners will accept responsibility for this knowledge so that our patients receive the highest quality care. Medical marijuana strain specific training will be handled by leaders in the marijuana industry and updated continually. Dispensary employees will be encouraged to research marijuana related health information and bring any new information to the medical and/or pharmaceutical director’s attention so they may pursue a certified continuing education course. This training will also be cross reference with our internal medical and pharmaceutical director, both of whom have over 20 plus years of experience in their respective field. All employees will receive official Company reference material, written in plain English and presented in an easy-to-use outline format, explaining our patient care requirements. Recognizing the signs of abuse or adverse events in the medical use of marijuana The Medical Director and Pharmaceutical Director will be responsible for training on all staff regarding signs of abuse. The CEO of the business is an experienced guardian ad litem that works with children of parents that have significant drug addiction. Additionally, the CEO is an experience local county drug court board member working directly with recovering addicts and relapse prevention. This level of experience with drug abuse will be a major benefit when dealing with employees, patients, and creating comprehensive guides in this area. It will be important that employees are able to recognize not only when someone may be abusing medical marijuana, but if they are abusing other narcotics while also using medical marijuana. Community resources and hotline information will be provided in the lobby area. Prior to the first visit with our patients, they will receive instructions on these resources. Signs of abuse and misuse include psychotic behavior, erratic speech, suicidal tendencies, impaired motor motions, paranoid thinking, hallucinations and impaired motor movements to name a few. There are some precautions and adverse reactions associated with the use of medical marijuana. Dizziness, dry mouth, hyper and hypotension, palpitations, faintness, depression, drowsiness, impaired memory, headache, and difficulty paying attention, hallucinations from extreme allergy, are some more common side effects associated with the use of marijuana. Since the collection of side effects is very limited with the use of medical marijuana, the process of patient interaction will be a two-way exchange. Instructions on use of medical marijuana to treat a qualifying condition The Medical and Pharmaceutical Director will instruct employees on how to advise patients on how to properly administer medical marijuana. Employees will also be trained on the most effective method of delivery depending on the patient’s needs. A complete understanding of the different types of cannabinoids and terpenes, as well as routes of administration will be essential for all employees to begin working in the dispensary. Due to being a new medication for most that enter the dispensary, patients will need to be counseled on everything from what can be treated with marijuana, proper use of products, side effects, how to choose different types of products, and the key to starting low and going slow. Dispensary employees will be instructed on dosing and that the labels should be strictly adhered to. Dosing training will be ongoing as knowledge of the medicine evolves. Although dosing will be clearly marked on the label, it is important to explain how to dose properly given the preferred method of use. Dispensary Agents and other employees responsible for informing patients directly about medical marijuana will be trained on all methods of administration, including the pros and cons of the following: ▪Vaporizing; ▪Edibles, oils, capsules; ▪Tinctures and sublinguals; ▪Topicals; ▪Transdermals; ▪Suppositories; ▪Raw Marijuana Juicing; and ▪Smoking (strictly prohibited); ●Even if not strictly prohibited there are more effective means of administration with less adverse effects than smoking. Even if legal, this would not be a recommended method of use. Risks associated with medical marijuana, including possible drug interactions We will utilize resources of providing feedback on adverse events to toll free number and other databases. Training on drug interactions will focus on CYP1A2, CYP2C9, CYP2D6, CYP2C19, and CYP3A4 enzyme inhibitors, SSRI inhibitors, as well as medications affecting blood coagulation. Pregnancy, child reproduction, allergic reactions, and psychiatric conditions are contraindications for the use of marijuana. Operating motorized vehicles strictly warned against. Educating the staff on identifying individuals will be an ongoing procedure. Before actively working as a dispensary employee, all employees will be trained on our computer system, including inventory management tools, OARRS PMP utilization and interpretation, NPI verification, patient demographics, dispensing rules and regulations, proper documentation and record keeping procedures, toll free telephone line for reporting adverse events. Guidelines for support to patients related to the patient’s symptoms; and Dispensary employees and administers will be trained to provide patients will forms to help aid the patient and the dispensary agent the necessary information to be serve the patient. A comprehensive self-assessment questionnaire will be provided and required to be filled out prior to the visit. A dispensary self-assessment questionnaire has been attached to this section. When a new patient or caregiver comes to the dispensary to receive medical marijuana treatment, an information package that has been prepared will be distributed at that time. The information package includes the following items: ▪A patient symptom logbook. A logbook will allow patients to record his or her symptoms before and after the use of marijuana for medicinal purposes. This will help the patient’s physician and also the dispensary employees to assess whether or not the medicinal marijuana is having any therapeutic benefit for the symptoms in question. ▪Each patient or caregiver will receive in their information packet three simple check lists and visual assessment sheets to evaluate the following quality of life parameters: ●Perceived effect of medical marijuana on the underlying disease process ●Pain score assessment ●Activity of daily living assessment ▪The patient or caregiver will be asked to report to the patient’s prescribing physician and also to the employees of the dispensary site the perceived score evaluation the three outlined parameters at least on a monthly basis if the patient is receiving medical marijuana at regular scheduled intervals. These assessment tools will assist the dispensary in understanding whether or not there is a perceived therapeutic benefit from the strain or hybrid selection utilized by the patient in question. Guidelines for refusing to provide medical marijuana to an individual who appears to be impaired or abusing medical marijuana It is the policy of the dispensary to refuse an attempt to fill a medical marijuana recommendation if it is apparent that the patient is intoxicated with alcohol, marijuana, or any drug that is either legal or illicit. PATIENT CARE AND EDUCATION (Adverse Events Reporting) Serious adverse physiological events are rare from the use of medical marijuana. However, like any substance, medical marijuana might cause an allergic reaction or some other unexpected idiosyncratic medical problem. The employees of a medical marijuana dispensary might not have formal medical licensing but they will be aware of potential problems that may arise. The following symptoms would warrant the discontinuation of medical marijuana and the notification of the patient‘s physician that an adverse event may have occurred as a consequence to marijuana use: ▪Fevers, chills, or weight loss not attributable to an underlying disease process. ▪Chest pain, a pounding sensation in the chest, or an irregular heartbeat experienced during or after the use of medical marijuana. ▪Cough, wheezing, sputum production or shortness of breath experienced after marijuana use. ▪Development of hives or other rashes. ▪Headaches or any change in hearing, vision, taste or smell. ▪Nausea, vomiting, abdominal pain, or change in bowel habits ▪Any appearance of non-healing sores in the mouth, tongue or throat. ▪Any problems with continence of urine or any burning sensation upon urination. ▪Any new muscle, bone, or joint problems. Batch and lot numbers of product if possible, when they took the medication, exactly what happened to the patient, how long the incident lasted, was medical treatment sought, and what was the outcome and how are they doing now. The patient’s Physician will be contacted and notified of the event. We will have standardized forms to fill out prompting whomever is documenting the event, to be less likely to exclude any valuable information. These standardized forms will be filled out completely, and include any corrective actions taken either by the patient or dispensary. The Severity of the adverse event will be evaluated by the Pharmacist, and then the reporting will be escalated based on my professional judgement. We will report events to the FDA per FDA form 3500, and or Department of Health as necessary. If the State Board of Pharmacy establishes a better or preferred method of reporting, that process will be followed in addition to our internal dispensary storage of any and all events. In addition, the processor will be notified of any suspected adverse events caused by the manufacturing or processing of the medication. In the event that the event is due to processing, the patient will be asked to see if they have the specific product still available, and a possible recall may be initiated per processors request. Any complaints patients may have in regards to product quality will be directly reported to the processor, and any action they request will be followed. Circumstances that require reports of adverse events to cultivator and processors, and/or the State Board of Pharmacy Timeframe for such reports ❖PATIENT CARE FACILITIES The dispensary will be located as stated in Section A of the application. This area is generally underserved and is an excellent location to ensure California residents have access to medical marijuana. The land is approved by the local planning and zoning commissioner. We will work diligently with the local government to ensure local laws and codes are properly followed. Additionally, the local government has fully embraced the industry and have been extremely accommodating to our company. The facility will have an ADA approved bathroom. Other features of the campus will include a reception desk/cashier area and a private patient consultation room to discuss the products available. Other areas of the dispensary will be off limits to patients and will be clearly marked as restricted areas. Other features of the dispensary campus include: a vault/storage room where the medical marijuana product will be held in a secured safe and can be organized for distribution, supply closets, an employee kitchenette /lounge, training room, and a file room where meticulous records will be kept. The site selected for the dispensary of medical marijuana is located at a convenient location in the community between two main roads. The facility will have ample parking and will include parking spots for the physically disabled. There will be a wheelchair access ramp and located in a well-lit area. Per the state and local zoning rules, the site will be a sufficient distance away from any school, park, church, residential area, and rehabilitation facility. Adequacy of Size and Location ▪Dispensary Department ▪The dispensary floor will be located at the front of the building. There will not be a door granting direct access to the area and the exterior wall of the area will be constructed with 8-inch-thick concrete walls with re-enforced vertical rebar grouted solid at 4’-0” O.C. The dispensary floor size will be more than appropriate to serve the needs of our patients. The patient will enter through the security door from the waiting area. Patients or caregivers will gain entry and escorted to the dispensary floor area. This area is approximately 881 square feet and a ceiling that is 14 feet high. The facility provides comfort, privacy, and security throughout the duration of the patient’s experience. ▪Restricted Access Areas ▪Patients will be limited to the foyer, security check-in, waiting room, bathroom, consultation room, and dispensary floor. All restricted areas will be forbidden and only accessible by authorized agents. While on the dispensary floor, each patient will be accompanied by an employee. Our dispensary will maintain a 1:1 ratio of employee to patient while on the dispensary floor or in the consultation room. ▪Restricted Areas include the vault/storage area, which is approximately 471 square feet. The ceiling is 12 feet high and the entire vault/storage area will be surrounded by 8-inch-thick concrete walls. The front security office, disposal room (61.75 sq. ft.), labeling area (70 sq. ft.), and computer room (16.9 sq. ft.) are strictly prohibited. Patients will go no further than the dispensary floor area. ▪Waiting Room ▪The patient or caregiver will enter into the foyer area, then through door #2 and into the waiting area. This area is 309 square feet. This will give enough space and comfort for multiple patients, but no more than 5 at a time. There will be plenty of seats and educational material available to the patients. ▪Patient Care Areas ▪There are several patient care areas. First, the patient receiving office, which will overlook the waiting area. This will be occupied by a dispensary employee (receptionist) and will aid the patient during check-in. If it is the patient’s first visit, they will be greeted by a trained technician and escorted to the consultation room, which is located through the waiting area and door #14. The consultation area is comfortable at 185.8 square feet. There will be a chair and/or couch in the room for added comfort. Summary of the patient flow through each area We want to provide a welcoming, pleasurable experience for our patients. Although we want premium security, we also want our patients to feel welcomed and relaxed. Our dispensary will have a single entrance for patients. The approved store hours will be clearly marked at the entrance and strictly adhered to. Our patients will enter through that entrance into the foyer area. To the left of the foyer will be the security area. This is where the patients will be greeted by our security agent who will verify their state-issued I.D., proper Medical Marijuana Card, and/or proper caregiver identification license. Once verified, they will be escorted through the security door and into the patient waiting area. There, they will be greeted by staff and if they are a first-time patient, they will receive a patient questionnaire to help inform the Dispensary Agent/technician of their needs. While checking in they will produce the medical marijuana registration, certificate to recommend, and DD-214, if applicable. Also in the patient waiting area, they will find a multitude of educational pamphlets, charts pairing conditions with strains, and other helpful information relating to cannabinoid and terpene profiles. Once available, the technician/dispensary agent will meet and greet the patient and discuss the patient’s expectations. If it is the patient’s first visit and they require more privacy, the technician/dispensary agent will direct them to the private consultation room to discuss the patient’s options and review the doctor’s recommendations. Otherwise, the patient will be directed to the dispensary floor to discuss their options. If there is an option approved by the State that is more efficient than the cash option for payment, the dispensary will use that option. If not, there will be an ATM in the waiting area for the patient’s convenience. The technician/dispensary agent will take the time necessary to educate the cardholder on the various products and consumption methods that are available and how those products could possibly help relieve some symptoms they are experiencing. Once the transaction is complete, they will exit through door #5 into a secure area and then again through door #6 to exit the premises and enter the parking lot area. Door #5 and #6 are on a remote door release and controlled by the on-duty security agent. Maximum patient and caregiver occupancy in each area at any given time will require a 1 to 1 ratio. Meaning, for every patient on the sales floor, there will be at least one employee. There will be a maximum of two patients in the sales floor area because there will be a maximum of two employees in that area. Additionally, there will be a maximum of five (5) patients allowed in the waiting area. The amount of time the applicant expects to interact with both new and returning patients For first time patients, we anticipate spending approximately forty-five (45) minutes with the patient reviewing the questionnaire, answering their questions, engaging in conversation and dispensing the medicine. For recurring visitors that have no updates in recommendation or no new ailments, we anticipate spending approximately 10 minutes with the patient on the sales floor. Security and patient check-in should take no more than 10 minutes for returning patients. Number of dispensary employees who will staff each area. The security area will staff one security agent during all business hours. The patient receiving area will include two employees (receptionist and office administrator. The dispensary area floor will consist of two trained technicians/dispensary agents. The pharmaceutical director will be located in the patient consultation office; however, when a patient is not present, they will ensure the inventory management system is updated and operating properly. Periodically, depending on the demands of the dispensary, one of key employees will be at the dispensary ensuring compliance and day-to-day operations. Conclusion For many of the patients, this will be their first time in a dispensary. Our goal is to put the patient at ease and educate them regarding medical marijuana. It will be important to build a rapport with our patients. Spending time making sure they are making informed decisions is essential in building that rapport. Patients will NOT be coming to our dispensary for a cure; rather, they are coming to our dispensary to help them find relief from the symptoms of their illness. Our responsibility is to discover those symptoms while having a conversation rather than an interrogation. Compassion and patience is a priority at our company and that message will be delivered to the patient as well as all staff. 7. Sales Strategy Competing in the medical and recreational marijuana industry requires keeping up with trends and creative strategies. Cannabis retailer marketing efforts need to be crafted carefully to maximize the return on investment. Building brand awareness is imperative for any burgeoning marijuana dispensary. Today, we’ll provide a few effective cannabis retailer marketing strategies that can increase traffic and boost sales. Street Promotion Creating a buzz in your community is all about interacting with the locals and presenting inviting messaging to encourage customers to walk in. Establishing a promotional street team to hand out flyers with a coupon or discount in densely populated shopping areas can really be beneficial. Utilizing brand ambassadors to connect with the public and answer questions will also bolster support in your community. It’s important to staff your promotional street team with individuals who are knowledgeable about your business and the cannabis industry as a whole. This type of cannabis retailer marketing can really drive sales and help your business assimilate into the neighborhood. Dispensary Events Hosting dispensary events is a great way to bring in new business. Whether it’s a customer appreciation day, educational classes, or an Independence Day BBQ, events always see a good turnout. It’s a great opportunity to sign-up new customers, engage with current customers, and sell some inventory. Offering classes on cultivation or infusion can really separate your brand as a resource for clientele who are interested in learning more. You’ll need to make sure that your event is in compliance and you may even need a special license but this sort of cannabis retailer marketing continues to produce results. Outdoor Signage Investing in outdoor advertising is always smart especially since the location is in a high traffic area. A well placed billboard advertisement can attract a lot of attention and even guide customers to your location. Marijuana dispensaries that are compliant have no reason to hide so ensuring that the exterior of your storefront has adequate signage is imperative. Illuminated outdoor signage will increase visibility and many dispensaries use window signage to advertise specials for first time customers. Digital Marketing One of the primary reasons marijuana dispensaries collect email and phone information is for digital marketing campaigns. Sending out information regarding daily discounts, upcoming events, or product recalls is simple if you’re using the right dispensary software. Social media is the perfect advertising medium for cannabis retailer marketing. Not only can you let your followers know about sales specials but you can really curate the story and mission of your dispensary brand. 8. 1.3 Proof of Capitalization & Funding Management has allocated upwards of for the initial capital and operating needs. Since the suggested location is owned by management, this reduces the initial capital required. The company has also qualified as a Social Equity applicant, reducing the application fee for licensing. Along with applying for the social equity grant provided by Eaze, Momentum. Based on our provided projections, High Speed Healing should service a minimum of 105 clients per day (1.6.1.D) , with an average ticket price of $ With a daily closing of $ and monthly closing of $ . With in expenses, labor and other capital requirements, this leaves our potential profit of not including any corporate growth. 9. 1.2 & 1.4 Budget & Financial Projections (See Attached Spreadsheet) SOCIAL POLICY AND LOCAL ENTERPRISE PLAN 2.4 FMC Section Sec 9-3316b defines appropriate guidelines High Speed Healing must meet in order to qualify as a social equity applicant. ⅓ of the total annual work hours must be performed by an employee with the following requirements: ●Annual Family income below 80% AMI ●Convicted for a cannabis related crime that could have been prosecuted as a misdemeanor or citation under current State law; ●Lived in a low to moderate census tract in the city for a minimum of three years ●Veteran; or ●Former foster home youth who was in foster care as a minor. ●Unemployed; or ●Receiving Public Assistance High Speed healing is dedicated to providing higher paying positions exceeding living wage restrictions. (2.1) Benefits 2.2 The Company’s founders are investing in their own money in the company because they believe in the medicinal benefits of medical marijuana and its impact on the opioid epidemic in California. It is our sincere goal to establish high standards for the California Medical Marijuana Control Program by consulting with industry experts and partnering with industry experts that will establish efficient operational methods that guarantee safe, high quality medical marijuana from an experienced dispensary team. That team includes the company’s founders that are experienced, ethical attorneys to ensure the company exceeds compliance and regulatory demands. Another integral part of the team is the Medical and Pharmaceutical Director. Each will ensure that medicine is dispensed in a safe, efficient, and quality assured manner while also keeping immaculate records. Finally, our company has engaged in post-license consultation service with a cutting edge, highly skilled medical marijuana dispensary owner to aid in the operational component of this new California industry. The consultation will be used as guidance only and will be compensated for advice and recommendations only. Our company will have no long-term obligation to the company and will rely more heavily on the operational experience of our pharmaceutical director as well as the wealth of experience in the medical industry of our medical director, which has more than 30 years of experience operating his own practice. Together, our company will be the most skilled, highly trained, and efficient medical marijuana dispensary 2.5 The company is managed and operated as a local family owned operation. Renatta Carter-Ford, Co-Owner. Oversee daily operations including financial matters, business development, community involvement, and sales and marketing management for the company. Mrs. Carter-Ford has years of successful business operations experience and community involvement within the Fresno area. With multiple property investments within the community. Mrs. Carter-Ford owns the suggested dispensary location, decreasing the overall capital requirement. In addition to being a successful business woman, Mrs. Carter-Ford has a long history of community activism, she is a member of the National Association for the Advancement of Colored People (NAACP), a member of the Order of Eastern Star Fraternal Organization a founding member of the Chinatown Fresno Foundation, LLC. She is regularly volunteering and fundraising for nonprofits, as well as serving on multiple leadership boards. Mrs. Carter-Ford has organized and contributed to numerous food giveaways to the elderly and homeless, providing scholarships to local students, annual fundraising for children with Autism Spectrum Disorder, annual toy drives, backpack and school supply donations to Fresno community schools and much more. Tyrone T. Carter, Co-Owner Also a Fresno native, with daily operations oversight, staff and community education. Developing and implementing successful standard operating procedures in multiple cannabis operations. Holding a strong leadership role required Mr. Carter to have a vast knowledge of quality cannabis products in order to properly treat and educate patients and team members within his facilities. This extensive knowledge has allowed him to continue to grow his career in the cannabis industry. With a prior injury, and multiple narcotic prescriptions, Mr. Carter’s knowledge of the medicinal and therapeutic benefits of cannabis has allowed him to become an expert in the industry through diligent study and tracking of the industry. His passionate belief in the potential benefits of medical marijuana has developed his primary mission of increasing the educational opportunities within the community. 2.6 DESCRIPTION OF EMPLOYEE DUTIES AND ROLES Roles and Descriptions Overview Our company will initially rely on a staff of approximately 8-10 people. We will require highly skilled, meticulous individuals with a preference toward previous pharmaceutical, medical, and/or regulatory experience. Management Positions: ▪Chief Executive Officer/President: She will be responsible for the oversight of the entire business. Working in conjunction with the Medical Board, COO, and CLCO, she will be responsible for the operational success of the dispensary. Many of the duties of the COO will be shared with the CEO. The CEO is also responsible for reconciling Inventory Control an accounting systems and daily deposits to the bank. ▪Chief Operating Officer/Executive Director: The dispensary’s point-person for operational oversight and management will be its Executive Director (ED). The ED will be responsible for implementation and organization of day to day facility operations. He will be responsible for the general welfare of the staff as a Human Resources specialist. The ED, in conjunction with the Chief Legal Compliance Officer will be responsible for assuring that the facility is in compliance with all City and State Regulations. The ED will also be responsible to ensure that all operations are run in strict compliance with dispensary policy and procedure. This would include, but not limited to: safe handling of medication, inventory control and tracking/loss prevention management, oversight of the packaging room employee oversight. He will work with the other Officers to implement daily operations policy and procedures and act as liaison with them, staff, and vendors. He and the President shall have authority to resolve conflicts at all levels within the organization, and shall be identified to all person and entities located with 100 feet of the dispensary, who shall be given his name and phone number to contact for reporting problems or concerns with operations. ▪Chief Legal Compliance Officer (CLCO): He is responsible for all regulatory compliance and will create and update the company legal manual. Any and all contact with the regulatory agencies will be the responsibility of the CLCO All legal forms, employee contracts, and contracts with outside vendors will be reviewed and drafted by the CLCO Entrance Screening Staff: Entrance Screening Staff will be responsible for greeting and verifying the status of the patient or caregiver before allowing them into the dispensary floor area. They assist with the lobby intake, educational material, and overall comfort. Dispensary Agent (DA)/Technician: The DA/technician is responsible for ensuring that all patients are qualified to receive medication. They will be trained to verify status and to give dispensary advice on patients’ needs relating to medicinal marijuana, its properties, strengths, and strains. After the patient has selected, the transaction is referred to the payment staff who handle the financial aspects of the transaction. The DA/technicians will be on duty at all times during the operating hours of the dispensary. They are responsible for daily set up. Inventory Control Agent: The Inventory Control Agent will be responsible for implementing and overseeing the inventory control system in coordination with the Pharmaceutical Director, CEO and COO. They will monitor inventory counts and establish theft/diversion prevention procedure, relying on both the computerized inventory system and upon secure human procedures in the handling of inventory and money. For the first two years of operation, the Pharmaceutical Director will also be the Inventory Control Agent. This will ensure all protocols have been tested and the Pharmaceutical Director is able to evaluate the procedures for efficiency prior to hiring staff to fill the same role. Purchasing Agent: The Purchasing Agent (PA) is responsible for identifying suitable products based on patient need and purchasing such products at favorable rates while ensuring quality of medicine is not compromised. The PA will work closely with the Pharmaceutical Director, Dispensary Agent/Technician, COO, and Inventory Control Agent to ensure proper tracking of purchases. The PA handles processor/cultivator transactions and will work in coordination with the Quality Assurance Specialist. For the first two years of operation, the COO will also be the designated Purchasing Agent. Quality Assurance Specialist (QAS): This QAS is responsible for scales calibration and, to ensure all medicine is free from toxins, molds, pesticides, and other impurities, and will act as liaison with the testing laboratories. They will be responsible for all product handling and quality of product. Medical Director &Pharmaceutical Director (Medical Board) The Pharmaceutical Director will be responsible for overseeing inventory tracking and control. The Medical Board will have operational oversight and responsibility for the inventory control system. This individual will be responsible for seeing that the Inventory Control Plan is implemented and operates as intended. The agent also bears responsibility for ensuring that the electronic tracking system is operating properly, that daily opening and closing inventories are performed as required, and that manual inventory results tally with electronic records. Further, the Board and Inventory Control Agent are responsible for performing a full audit of the inventory and inventory records at least once every 30 days and whenever discrepancies are detected. The Medical Board, along with the CEO and COO will be in charge of hiring all staff. The Medical Board will be responsible for constructing and maintaining approved CEU courses through the State Board of Pharmacy, as well as educational materials for patients. The Pharmaceutical Director will oversee that all operating systems are properly working, tracking, and reporting all data to the State Board of Pharmacy in real time (PMP and METRC compliant). The CEO, COO, and Medical Board will construct the operations manual for the dispensary. Record retention requirements maintained at the facility, and proper record keeping guidelines will be overseen and verified by the Pharmacist. The Pharmaceutical Director will act as the HIPPA compliance officer. The Medical Board will implement standard forms for reporting adverse events. Sales Associate: The sales associate handles all payment and financial transactions from a separate payment station and assist the DA. Maintenance: Part-time employee responsible for the cleanliness of the facility. Office Administrator/Bookkeeper: The Office Administrator will take responsibility for daily accounting duties. The Office Administrator will cooperate with the dispensary’s outside accounting firm and Inventory Control Officer to complete regular audits of the system. Security Agent: Our company will employ a Security Agent to oversee the safety of staff and the security of the facility. The Security Agent is responsible for all security of the facility and its perimeter, and will train all staff as to basic security protocols. The Security Agent is also responsible for the security and safety of the immediate environment outside the facility perimeter to the extent that the dispensary’s operation relates to the welfare of the neighbors, arising from the facility’s present in the neighborhood. The Security Agent will be responsible for implementing the dispensary’s design plans for the security procedures and protocols, the video surveillance system, its backing up and video log. They will be responsible for ensuring that all security equipment, alarms, locks, cameras, and surveillance data are properly functioning, maintained and operational. They will maintain strict vigilance for diversion and deviation of medicine. They will act as liaison to local law enforcement for security issues with the facility. 2.7 All employees will be required to execute Labor Peace agreements as a part of their hiring policies and employee handbook 2.8 A minimum of 30% of High Speed Healing employees will be local Fresno residents, with a goal of 100% local hiring program a. Hosting/Funding Expungement Clinics or related outreach High Speed Healing will be partnering with numerous Southern California Bar Association attorneys, legal aids and county representatives in order to design the most effective expungement program. The clinic will be designed to assist low-income clients in the Fresno community with the completion of court expungement paperwork. Volunteer attorneys meet with clients to determine whether they qualify for an expungement. If the client is eligible, the volunteer attorney/ legal aid will assist in the completion of the necessary paperwork. This clinic will provide a one-time brief service to clients every other month on Friday mornings at 9:30 am. California State law now allows individuals to work through an expungement process that can stop arrests – and even convictions – from impacting job hunts, educational advancement and housing opportunities. The High Speed Healing will offer a criminal record expungement clinic every other month on Friday Mornings to help individuals clean up their background checks. High Speed Healing will be partnering with numerous Southern California Bar Association attorneys, legal aids and county representatives in order to design the most effective expungement program. The clinic will be designed to assist low-income clients in the Fresno community with the completion of court expungement paperwork. Volunteer attorneys meet with clients to determine whether they qualify for an expungement. If the client is eligible, the volunteer attorney/ legal aid will assist in the completion of the necessary paperwork. This clinic will provide a one-time brief service to clients every other month on Friday mornings at 9:30 am. These expungement clinics also allow for High Speed Healing to work with clients who are possibly qualified to work within the facility to advance their career while exceeding the requirements of FMC Section SEC 9-3316b. b. Crafting an environmentally sustainable business model High Speed Healing is dedicated to reducing our carbon footprint. Along with business across the country, becoming a more eco-friendly operation has proven to dramatically decrease the negative impact on our climate and our community while increasing the efficiency of our operation, decreasing the cost of running our business and the image of the High Speed Healing Brand. While High Speed Healing focuses on becoming a more eco-friendly business we will be using resources with the best value for everyone beginning with post-consumer waste (PCW) products like printing paper, packaging, toilet paper, and napkins, which are made from recycled materials. Printing as little as you can and make sure to print on the highest percent of PCW paper you can find. Go paperless with bills, and send invoices to your clients via email or another electronic method. Harsh, toxic chemical cleaners in the workplace first and foremost have a significant impact on the personal health of employees. Down the drain and somewhere else in the environment these harsh chemicals have a lasting impact on water quality and ultimately the habitat quality for animals. Cleaning products like a hemp-based castle, biodegradable sprays, or animal-free soaps are a simple step to taking care of your employees, their workspace, and the environment. High-efficiency lights like LEDs and CFLs Also supporting Eco Friendly Marking Clean Energy Month (March) Arbor Day (April) Earth Day (April) National Bike to Work Day (May) Energy Action Month (October) Upgrading the facility to alternative energy like solar will inevitably change the way High Speed Healing as a business uses energy. Not only is solar dramatically decreasing carbon footprints, it is also the cheapest and most readily abundant form of energy. The current Federal tax credit, also known as the Investment Tax Credit, or ITC, allows you to claim up to 26% of the total cost you pay to install solar panels from your federal tax burden for the year. A poll of U.S. consumers found nearly half would shift their buying habits to reduce their perceived personal impact on our global ecosystem. The surveyed consumers belong to an American audience that consumed an estimated $128.5 billion worth of sustainably branded goods in 2018. Our facility is conveniently located next to the local transit station. This access to public transit allows consumers and employees to reduce their carbon footprint and reduce traffic. Our facility will also be practicing green procurement. Our procurement policies will be outlined to source goods that are manufactured in a sustainable fashion, Do not contain toxic materials or ozone-depleting substances, Can be recycled and/or are produced from recycled materials, Are made from renewable materials, Do not make use of excessive packaging and are designed to be repairable and not throwaway. During the facility remodel and any future construction we will send usable materials to organizations such as Habitat for Humanity vs waste facilities. The proceeds from the sale of the materials from Habitat for Humanity are used to fund the construction of low income housing in our community. Overall, one of the best ways to make our business will be more environmentally sustainable is to partner with like-minded people and organizations in our industry and in our community. Neighborhood Responsibility Plan Overview With the goals of the City of Fresno, the local community and High Speed Healing we intended to exceed the expectations set forth. Per Sec 9-3307, High Speed Healing’s facility located at 1142 F Street, Fresno CA 93706 is no closer than eight hundred (800) feet from any property boundary containing any of the following: A cannabis retail business. A school providing instruction for any grades pre-school through 12 (whether public, private, or charter, including pre-school, transitional kindergarten, and K-12). A day care center licensed by the state Department of Social Services that is in existence at the time a complete commercial cannabis business permit application is submitted. A youth center that is in existence at the time a complete commercial cannabis business permit application is submitted. The facility is a fully enclosed building and cannabis must not be visible from the public right-of-way. Conforming with the General Plan, any applicable specific plans, master plans, and design requirements. Complying with all applicable zoning and related development standards. The facility will be constructed in a manner that prevents odors to surrounding uses, and promotes quality design and construction, and consistency with the surrounding properties. Odors from the cannabis retail business shall not be detectable from outside the premises. Best available odor control technology shall be utilized. The selected facility is adequate in size and shape to accommodate the yards, walls, fences, parking and loading facilities, landscaping and all items required for the development. Be served by highways adequate in width and improved as necessary to carry the kind and quantity of traffic such use will generate. Be provided with adequate electricity, sewerage, disposal, water, fire protection and storm drainage facilities for the intended purpose. High Speed Healing’s neighborhood responsibility plan ensures the facility exceeds minimum requirements so the review authority may find that the proposed use and its operating characteristics are not detrimental to the public health, safety, convenience, or welfare of persons residing, working, visiting, or recreating in the surrounding neighborhood and will not result in the creation of a nuisance. Each proposed cannabis retail business shall meet the following design guidelines: Demonstrate compatibility with the surrounding character of the neighborhood and blend in with existing buildings. The establishment should look like any other similarly situated building. Comply with all applicable zoning and related development standards, including, but not limited to, parking, lighting, building materials, and colors. Signage, as described below, shall be limited to that needed for identification only and shall not contain any logos or information that identifies, advertises, or lists the services or the products offered. The following Google Maps shows the compatibility of High Speed Healing within the local community. The facility blends beautifully with the surrounding facilities, meeting all zoning requirements and will increase the value of community properties as defined in Fresno Municipal Code. To Ensure that the company exceeds the expectations of the City of Fresno, Odor Control, Nuisance Abatement and Waste Disposal are the key focus of the neighborhood compatibility plan. Odor Control Strategy Basis of Design: The space is conditioned using rooftop packaged systems of various capacities. Each of the systems are equipped with unit-level pleated filters. Fresh air is brought to each of the ducted systems via a fresh air duct that is run to the exterior of the structure. Fresh air quantities are calculated using the American Society of Heating and Refrigeration Engineers (ASHRAE) Standard 62.1. This fresh air will tend to pressurize the space. The space is designed for a negative pressure to contain internal odors. To accomplish this, an in-line, belt-driven exhaust fan is provided to remove the amount of fresh air provided for the occupants and an additional amount that will ensure a negative pressure within the space. To prevent odors from escaping the structure, the in-line exhaust fan is equipped with a filter section loaded with 30 lbs of activated carbon, in a rack-mounted configuration. Activated carbon is an extremely effective absorbative odor control substance. An ozone generator will be placed upstream of the carbon filters, in the housing assembly. Ozone (O3) is an effective odor control mechanism. In this case, it is used to help control out-going airstream odors and recharge the activated carbon filter media, extending the life of the media. This will ensure that any odor generated inside the location of the wholesale commercial marijuana distribution operation is not detected outside the building(s), on adjacent properties or public rights-of-way, or within any other unit located within the same building as the wholesale commercial marijuana distribution operation. Implementation: Installed systems shall be put into operation. Once systems are running, systems shall be air balanced to ensure design air flows for supply, fresh air, and exhaust air base values have been met. Once completed, a differential pressure gauge shall be used to ensure that a negative building static of no less than 0.05” of negative building static has been achieved. A maximum negative building static shall not exceed 0.15”. Testing and Evaluation: Occupant shall test the out-going airstream with a trade-specific calibrated sensor to establish a base-line of operation for odors in the out-going airstream. Once odor control has been established, periodic testing shall be conducted to ensure that the odor control systems are operating to maintain the baseline. As the filters age, replacement will be required and will be conducted, as determined by the calibrated sensor on the test equipment. Testing will be done, in the absence of other standards, in accordance with Standardized Odor Measurement Practices for Air Quality Testing, authored by Charles M. McGinley, P.E. at St Coix Sensory, Inc. Testing shall be done using a field Olfactometer, calibrated in accordance with ASTM E544-75 and AWMA odor control standards, using the Scheduled Monitoring protocol: Planned, scheduled monitoring on a daily walk-about visit around the exterior of the site, near the exhaust system. Data to be compiled and compared to established norms. Using a 5 point OIRS (Odor Intensity Reference Scale), compare daily readings. If values equal 3 on the 5 point scale, carbon-filtration exhaust system to be evaluated and repaired, as required. Evaluation shall include, but not be limited to, fan operation, distribution system integrity, and filter media effectiveness. High Speed Healing Waste Disposal Overview High Speed Healing Waste Disposal Plan outlines operational procedures for waste disposal in compliance with state and local law and regulations.The Director of Compliance is assigned responsibility for enforcing the contained policies and procedures.All waste,including waste composed of or containing finished cannabis and cannabis products,will be stored, secured,and managed in accordance with applicable state and local statutes, ordinances, and regulations. Key Principles All cannabis products scheduled for waste will be rendered unusable based on guidelines from the The State of California Cannabis Control Board in a secure,non-public viewable or accessible area monitored by video surveillance.The Director of Compliance,is assigned responsibility with enforcing the policies and procedures for rending cannabis products scheduled for waste unusable. Key Elements Rendering Cannabis Unusable Procedures All cannabis waste,including waste composed of or containing finished cannabis and cannabis products,shall be securely stored until the rendering process.All cannabis plant waste will be ground with other materials so the resulting mixture is at least 50%non-cannabis waste by volume.The rendering process must be recorded in the unusable rendering log. unusable rending log will include: 1.Total weight and volume of cannabis products prior to mixing; 2.Confirmation of notification to The State of California Cannabis Control Board of cannabis product weight to be rendered (must be three (3) days prior to rendering); 3.For compostable mixed waste: a.A description of what materials the cannabis was mixed with, must include one or more of the following: i.Food waste; ii.Yard waste; iii.Vegetable based grease oils; iv.Agricultural materials; v.Biodegradable products and paper; vi.Clean wood vii.Fruits and vegetables; or viii.Plant matter. 4.For non-compostable mixed waste (for landfill or incineration): a.A description of what materials the cannabis was mixed with, must include one or more of the following: i.Paper waste; ii.Cardboard waste; iii.Plastic waste; iv.Soil; v.Nonrecyclable plastic; or vi.Broken glass. 5.The date of rendering; 6.The total weight and volume after mixing; 7.The name and agent registration card number of the agent(s) responsible for the rendering. Waste Management Procedures All disposed waste will be recorded in the waste disposal log and the facility tracking system,and Metrc with details pertaining to the date of disposal, type,weight,and quantity of waste disposed of,manner of disposal. Additional waste disposal provisions include detailed plans for excess product disposal,liquid and solid waste disposal based on guidelines from the State of California,composting practices,and the disposal of expired, contaminated,or otherwise unusable cannabis products.The Director of Compliance will also report any verifiable incident of unauthorized destruction of cannabis to the The State of California Cannabis Control Board and law enforcement. Waste Disposal Requirements All cannabis waste,including waste composed of or containing finished cannabis and cannabis products,shall be stored until disposed in a secure, non-public viewable or accessible area monitored by video surveillance.All waste disposed of must be weighed and recorded in the waste disposal log and the facility sale system and Metrc. disposal log will include: 1.A description of and reason for the cannabis being disposed of, including,if applicable,the number of failed or other unusable cannabis plants; 2.Confirmation of entry into the facility sale system and Metrc; 3.A record of the date notification was sent to The State of California Cannabis Control Board from rendering log (must be three (3)days prior to disposal date); 4.The date of disposal; 5.The weight; 6.Confirmation that the cannabis was rendered unusable before disposal; 7.The method of disposal; and 8.The name and agent registration card number of the agent(s) responsible for disposal. Quality Control Waste Disposal The Director of Compliance is responsible for ensuring the quality and safety of all cannabis products in Delta inventory on a daily basis.The Director of Compliance must assure that expired,contaminated,or otherwise unusable cannabis products are disposed of in accordance with this section and properly recorded in the facility sale system and Metrc. Liquid Waste Requirements Liquid waste containing nutrient residues,cannabis,or by-products of cannabis processing shall be disposed of in compliance with requirements for discharge into surface water,groundwater,and sewers,or disposed of in an industrial wastewater holding tank in accordance with state water laws. The Director of Compliance in coordination with the dispensary manager must assure that all chemical waste disposal is performed in accordance with the label directions and applicable Phillips County ordinances. Solid Waste Disposal No fewer than two agents must witness and document the disposal of cannabis or cannabis products in the Waste Disposal Log.Acceptable methods of disposal include: 1.Compostable mixed waste:Compost,anaerobic digester,or other facility approved by the The State of California Cannabis Control Board. a.Grinding and incorporating the cannabis waste with solid wastes as outlined in C.2.a that the resulting mixture renders the cannabis waste unusable and at minimum 50% non-cannabis waste by volume.Once such cannabis waste has been rendered unusable, it may be: i.Disposed of in a solid waste management facility approved by the Director of Compliance and property permitted by the The State of California Cannabis Control Board; or ii.If the material mixed with the cannabis waste is organic material as defined in applicable laws and regulations,the mixture may be composted at an operation that is properly permitted by the The State of California Cannabis Control Board. 2.Noncompostable mixed waste:Landfill,incinerator,or other facility approved by the The State of California Cannabis Control Board. a.Disposal in a landfill holding a valid permit issued by the The State of California Cannabis Control Board.The Director of Compliance must approve of the waste disposal.All waste to remain in a locked waste container under video surveillance until pick-up. Unauthorized Destruction of Cannabis Any agent must report the unauthorized destruction of cannabis to the Director of Compliance as a condition of employment.Unauthorized disposal of cannabis may be cause for termination. Nuisance Abatement The City of Fresno has a history and reputation for well kept properties and that the property values and the general welfare of the community are founded, in part, upon the appearance and maintenance of private properties; The property located at 1142 F Street, Fresno, CA 93706 is the selected location for the HIgh Speed Healing Dispensary. The property is surrounded by local business owners such as tire shops, transit stations and other local business shops all of which support the operation of High Speed Healing dispensary. With the added exterior surveillance, the surrounding businesses will feel safer. The company also continues to maintain a low level of debris on the property and surrounding properties. With a local school in the surrounding area, it has been a focus of ours to keep the community clean. Once a month, owners of High Speed Healing volunteer their time to ensure the trash and debris are disposed of. The abatement of debris, loitering, and other nuisance items secure the community, increase our property values and drive consumers to our community increasing our business revenues. The physical appearance of the facility will be aesthetically pleasing to the community and consumers, offering a clean, sleek appearance, free of debris and loitering, We are confident the High Speed Healing Dispensary will instantly provide a positive impact on the community. We have the support of our surrounding neighbors and the community and the support letters are attached for your reference. With this, you can see that High Speed Healing is one of your best neighborhood dispensaries. SOCIAL POLICY AND LOCAL ENTERPRISE PLAN 2.4 FMC Section Sec 9-3316b defines appropriate guidelines High Speed Healing must meet in order to qualify as a social equity applicant. ⅓ of the total annual work hours must be performed by an employee with the following requirements: ●Annual Family income below 80% AMI ●Convicted for a cannabis related crime that could have been prosecuted as a misdemeanor or citation under current State law; ●Lived in a low to moderate census tract in the city for a minimum of three years ●Veteran; or ●Former foster home youth who was in foster care as a minor. ●Unemployed; or ●Receiving Public Assistance High Speed healing is dedicated to providing higher paying positions exceeding living wage restrictions. (2.1) Benefits 2.2 The Company’s founders are investing in their own money in the company because they believe in the medicinal benefits of medical marijuana and its impact on the opioid epidemic in California. It is our sincere goal to establish high standards for the California Medical Marijuana Control Program by consulting with industry experts and partnering with industry experts that will establish efficient operational methods that guarantee safe, high quality medical marijuana from an experienced dispensary team. That team includes the company’s founders that are experienced, ethical attorneys to ensure the company exceeds compliance and regulatory demands. Another integral part of the team is the Medical and Pharmaceutical Director. Each will ensure that medicine is dispensed in a safe, efficient, and quality assured manner while also keeping immaculate records. Finally, our company has engaged in post-license consultation service with a cutting edge, highly skilled medical marijuana dispensary owner to aid in the operational component of this new California industry. The consultation will be used as guidance only and will be compensated for advice and recommendations only. Our company will have no long-term obligation to the company and will rely more heavily on the operational experience of our pharmaceutical director as well as the wealth of experience in the medical industry of our medical director, which has more than 30 years of experience operating his own practice. Together, our company will be the most skilled, highly trained, and efficient medical marijuana dispensary 2.5 The company is managed and operated as a local family owned operation. Renatta Carter-Ford, Co-Owner. Oversee daily operations including financial matters, business development, community involvement, and sales and marketing management for the company. Mrs. Carter-Ford has years of successful business operations experience and community involvement within the Fresno area. With multiple property investments within the community. Mrs. Carter-Ford owns the suggested dispensary location, decreasing the overall capital requirement. In addition to being a successful business woman, Mrs. Carter-Ford has a long history of community activism, she is a member of the National Association for the Advancement of Colored People (NAACP), a member of the Order of Eastern Star Fraternal Organization a founding member of the Chinatown Fresno Foundation, LLC. She is regularly volunteering and fundraising for nonprofits, as well as serving on multiple leadership boards. Mrs. Carter-Ford has organized and contributed to numerous food giveaways to the elderly and homeless, providing scholarships to local students, annual fundraising for children with Autism Spectrum Disorder, annual toy drives, backpack and school supply donations to Fresno community schools and much more. Tyrone T. Carter, Co-Owner Also a Fresno native, with daily operations oversight, staff and community education. Developing and implementing successful standard operating procedures in multiple cannabis operations. Holding a strong leadership role required Mr. Carter to have a vast knowledge of quality cannabis products in order to properly treat and educate patients and team members within his facilities. This extensive knowledge has allowed him to continue to grow his career in the cannabis industry. With a prior injury, and multiple narcotic prescriptions, Mr. Carter’s knowledge of the medicinal and therapeutic benefits of cannabis has allowed him to become an expert in the industry through diligent study and tracking of the industry. His passionate belief in the potential benefits of medical marijuana has developed his primary mission of increasing the educational opportunities within the community. 2.6 DESCRIPTION OF EMPLOYEE DUTIES AND ROLES Roles and Descriptions Overview Our company will initially rely on a staff of approximately 8-10 people. We will require highly skilled, meticulous individuals with a preference toward previous pharmaceutical, medical, and/or regulatory experience. Management Positions: ▪Chief Executive Officer/President: She will be responsible for the oversight of the entire business. Working in conjunction with the Medical Board, COO, and CLCO, she will be responsible for the operational success of the dispensary. Many of the duties of the COO will be shared with the CEO. The CEO is also responsible for reconciling Inventory Control an accounting systems and daily deposits to the bank. ▪Chief Operating Officer/Executive Director: The dispensary’s point-person for operational oversight and management will be its Executive Director (ED). The ED will be responsible for implementation and organization of day to day facility operations. He will be responsible for the general welfare of the staff as a Human Resources specialist. The ED, in conjunction with the Chief Legal Compliance Officer will be responsible for assuring that the facility is in compliance with all City and State Regulations. The ED will also be responsible to ensure that all operations are run in strict compliance with dispensary policy and procedure. This would include, but not limited to: safe handling of medication, inventory control and tracking/loss prevention management, oversight of the packaging room employee oversight. He will work with the other Officers to implement daily operations policy and procedures and act as liaison with them, staff, and vendors. He and the President shall have authority to resolve conflicts at all levels within the organization, and shall be identified to all person and entities located with 100 feet of the dispensary, who shall be given his name and phone number to contact for reporting problems or concerns with operations. ▪Chief Legal Compliance Officer (CLCO): He is responsible for all regulatory compliance and will create and update the company legal manual. Any and all contact with the regulatory agencies will be the responsibility of the CLCO All legal forms, employee contracts, and contracts with outside vendors will be reviewed and drafted by the CLCO Entrance Screening Staff: Entrance Screening Staff will be responsible for greeting and verifying the status of the patient or caregiver before allowing them into the dispensary floor area. They assist with the lobby intake, educational material, and overall comfort. Dispensary Agent (DA)/Technician: The DA/technician is responsible for ensuring that all patients are qualified to receive medication. They will be trained to verify status and to give dispensary advice on patients’ needs relating to medicinal marijuana, its properties, strengths, and strains. After the patient has selected, the transaction is referred to the payment staff who handle the financial aspects of the transaction. The DA/technicians will be on duty at all times during the operating hours of the dispensary. They are responsible for daily set up. Inventory Control Agent: The Inventory Control Agent will be responsible for implementing and overseeing the inventory control system in coordination with the Pharmaceutical Director, CEO and COO. They will monitor inventory counts and establish theft/diversion prevention procedure, relying on both the computerized inventory system and upon secure human procedures in the handling of inventory and money. For the first two years of operation, the Pharmaceutical Director will also be the Inventory Control Agent. This will ensure all protocols have been tested and the Pharmaceutical Director is able to evaluate the procedures for efficiency prior to hiring staff to fill the same role. Purchasing Agent: The Purchasing Agent (PA) is responsible for identifying suitable products based on patient need and purchasing such products at favorable rates while ensuring quality of medicine is not compromised. The PA will work closely with the Pharmaceutical Director, Dispensary Agent/Technician, COO, and Inventory Control Agent to ensure proper tracking of purchases. The PA handles processor/cultivator transactions and will work in coordination with the Quality Assurance Specialist. For the first two years of operation, the COO will also be the designated Purchasing Agent. Quality Assurance Specialist (QAS): This QAS is responsible for scales calibration and, to ensure all medicine is free from toxins, molds, pesticides, and other impurities, and will act as liaison with the testing laboratories. They will be responsible for all product handling and quality of product. Medical Director &Pharmaceutical Director (Medical Board) The Pharmaceutical Director will be responsible for overseeing inventory tracking and control. The Medical Board will have operational oversight and responsibility for the inventory control system. This individual will be responsible for seeing that the Inventory Control Plan is implemented and operates as intended. The agent also bears responsibility for ensuring that the electronic tracking system is operating properly, that daily opening and closing inventories are performed as required, and that manual inventory results tally with electronic records. Further, the Board and Inventory Control Agent are responsible for performing a full audit of the inventory and inventory records at least once every 30 days and whenever discrepancies are detected. The Medical Board, along with the CEO and COO will be in charge of hiring all staff. The Medical Board will be responsible for constructing and maintaining approved CEU courses through the State Board of Pharmacy, as well as educational materials for patients. The Pharmaceutical Director will oversee that all operating systems are properly working, tracking, and reporting all data to the State Board of Pharmacy in real time (PMP and METRC compliant). The CEO, COO, and Medical Board will construct the operations manual for the dispensary. Record retention requirements maintained at the facility, and proper record keeping guidelines will be overseen and verified by the Pharmacist. The Pharmaceutical Director will act as the HIPPA compliance officer. The Medical Board will implement standard forms for reporting adverse events. Sales Associate: The sales associate handles all payment and financial transactions from a separate payment station and assist the DA. Maintenance: Part-time employee responsible for the cleanliness of the facility. Office Administrator/Bookkeeper: The Office Administrator will take responsibility for daily accounting duties. The Office Administrator will cooperate with the dispensary’s outside accounting firm and Inventory Control Officer to complete regular audits of the system. Security Agent: Our company will employ a Security Agent to oversee the safety of staff and the security of the facility. The Security Agent is responsible for all security of the facility and its perimeter, and will train all staff as to basic security protocols. The Security Agent is also responsible for the security and safety of the immediate environment outside the facility perimeter to the extent that the dispensary’s operation relates to the welfare of the neighbors, arising from the facility’s present in the neighborhood. The Security Agent will be responsible for implementing the dispensary’s design plans for the security procedures and protocols, the video surveillance system, its backing up and video log. They will be responsible for ensuring that all security equipment, alarms, locks, cameras, and surveillance data are properly functioning, maintained and operational. They will maintain strict vigilance for diversion and deviation of medicine. They will act as liaison to local law enforcement for security issues with the facility. 2.7 All employees will be required to execute Labor Peace agreements as a part of their hiring policies and employee handbook 2.8 A minimum of 30% of High Speed Healing employees will be local Fresno residents, with a goal of 100% local hiring program a. Hosting/Funding Expungement Clinics or related outreach High Speed Healing will be partnering with numerous Southern California Bar Association attorneys, legal aids and county representatives in order to design the most effective expungement program. The clinic will be designed to assist low-income clients in the Fresno community with the completion of court expungement paperwork. Volunteer attorneys meet with clients to determine whether they qualify for an expungement. If the client is eligible, the volunteer attorney/ legal aid will assist in the completion of the necessary paperwork. This clinic will provide a one-time brief service to clients every other month on Friday mornings at 9:30 am. California State law now allows individuals to work through an expungement process that can stop arrests – and even convictions – from impacting job hunts, educational advancement and housing opportunities. The High Speed Healing will offer a criminal record expungement clinic every other month on Friday Mornings to help individuals clean up their background checks. High Speed Healing will be partnering with numerous Southern California Bar Association attorneys, legal aids and county representatives in order to design the most effective expungement program. The clinic will be designed to assist low-income clients in the Fresno community with the completion of court expungement paperwork. Volunteer attorneys meet with clients to determine whether they qualify for an expungement. If the client is eligible, the volunteer attorney/ legal aid will assist in the completion of the necessary paperwork. This clinic will provide a one-time brief service to clients every other month on Friday mornings at 9:30 am. These expungement clinics also allow for High Speed Healing to work with clients who are possibly qualified to work within the facility to advance their career while exceeding the requirements of FMC Section SEC 9-3316b. b. Crafting an environmentally sustainable business model High Speed Healing is dedicated to reducing our carbon footprint. Along with business across the country, becoming a more eco-friendly operation has proven to dramatically decrease the negative impact on our climate and our community while increasing the efficiency of our operation, decreasing the cost of running our business and the image of the High Speed Healing Brand. While High Speed Healing focuses on becoming a more eco-friendly business we will be using resources with the best value for everyone beginning with post-consumer waste (PCW) products like printing paper, packaging, toilet paper, and napkins, which are made from recycled materials. Printing as little as you can and make sure to print on the highest percent of PCW paper you can find. Go paperless with bills, and send invoices to your clients via email or another electronic method. Harsh, toxic chemical cleaners in the workplace first and foremost have a significant impact on the personal health of employees. Down the drain and somewhere else in the environment these harsh chemicals have a lasting impact on water quality and ultimately the habitat quality for animals. Cleaning products like a hemp-based castle, biodegradable sprays, or animal-free soaps are a simple step to taking care of your employees, their workspace, and the environment. High-efficiency lights like LEDs and CFLs Also supporting Eco Friendly Marking Clean Energy Month (March) Arbor Day (April) Earth Day (April) National Bike to Work Day (May) Energy Action Month (October) Upgrading the facility to alternative energy like solar will inevitably change the way High Speed Healing as a business uses energy. Not only is solar dramatically decreasing carbon footprints, it is also the cheapest and most readily abundant form of energy. The current Federal tax credit, also known as the Investment Tax Credit, or ITC, allows you to claim up to 26% of the total cost you pay to install solar panels from your federal tax burden for the year. A poll of U.S. consumers found nearly half would shift their buying habits to reduce their perceived personal impact on our global ecosystem. The surveyed consumers belong to an American audience that consumed an estimated $128.5 billion worth of sustainably branded goods in 2018. Our facility is conveniently located next to the local transit station. This access to public transit allows consumers and employees to reduce their carbon footprint and reduce traffic. Our facility will also be practicing green procurement. Our procurement policies will be outlined to source goods that are manufactured in a sustainable fashion, Do not contain toxic materials or ozone-depleting substances, Can be recycled and/or are produced from recycled materials, Are made from renewable materials, Do not make use of excessive packaging and are designed to be repairable and not throwaway. During the facility remodel and any future construction we will send usable materials to organizations such as Habitat for Humanity vs waste facilities. The proceeds from the sale of the materials from Habitat for Humanity are used to fund the construction of low income housing in our community. Overall, one of the best ways to make our business will be more environmentally sustainable is to partner with like-minded people and organizations in our industry and in our community. Neighborhood Responsibility Plan Overview With the goals of the City of Fresno, the local community and High Speed Healing we intended to exceed the expectations set forth. Per Sec 9-3307, High Speed Healing’s facility located at 1142 F Street, Fresno CA 93706 is no closer than eight hundred (800) feet from any property boundary containing any of the following: A cannabis retail business. A school providing instruction for any grades pre-school through 12 (whether public, private, or charter, including pre-school, transitional kindergarten, and K-12). A day care center licensed by the state Department of Social Services that is in existence at the time a complete commercial cannabis business permit application is submitted. A youth center that is in existence at the time a complete commercial cannabis business permit application is submitted. The facility is a fully enclosed building and cannabis must not be visible from the public right-of-way. Conforming with the General Plan, any applicable specific plans, master plans, and design requirements. Complying with all applicable zoning and related development standards. The facility will be constructed in a manner that prevents odors to surrounding uses, and promotes quality design and construction, and consistency with the surrounding properties. Odors from the cannabis retail business shall not be detectable from outside the premises. Best available odor control technology shall be utilized. The selected facility is adequate in size and shape to accommodate the yards, walls, fences, parking and loading facilities, landscaping and all items required for the development. Be served by highways adequate in width and improved as necessary to carry the kind and quantity of traffic such use will generate. Be provided with adequate electricity, sewerage, disposal, water, fire protection and storm drainage facilities for the intended purpose. High Speed Healing’s neighborhood responsibility plan ensures the facility exceeds minimum requirements so the review authority may find that the proposed use and its operating characteristics are not detrimental to the public health, safety, convenience, or welfare of persons residing, working, visiting, or recreating in the surrounding neighborhood and will not result in the creation of a nuisance. Each proposed cannabis retail business shall meet the following design guidelines: Demonstrate compatibility with the surrounding character of the neighborhood and blend in with existing buildings. The establishment should look like any other similarly situated building. Comply with all applicable zoning and related development standards, including, but not limited to, parking, lighting, building materials, and colors. Signage, as described below, shall be limited to that needed for identification only and shall not contain any logos or information that identifies, advertises, or lists the services or the products offered. The following Google Maps shows the compatibility of High Speed Healing within the local community. The facility blends beautifully with the surrounding facilities, meeting all zoning requirements and will increase the value of community properties as defined in Fresno Municipal Code. To Ensure that the company exceeds the expectations of the City of Fresno, Odor Control, Nuisance Abatement and Waste Disposal are the key focus of the neighborhood compatibility plan. Odor Control Strategy Basis of Design: The space is conditioned using rooftop packaged systems of various capacities. Each of the systems are equipped with unit-level pleated filters. Fresh air is brought to each of the ducted systems via a fresh air duct that is run to the exterior of the structure. Fresh air quantities are calculated using the American Society of Heating and Refrigeration Engineers (ASHRAE) Standard 62.1. This fresh air will tend to pressurize the space. The space is designed for a negative pressure to contain internal odors. To accomplish this, an in-line, belt-driven exhaust fan is provided to remove the amount of fresh air provided for the occupants and an additional amount that will ensure a negative pressure within the space. To prevent odors from escaping the structure, the in-line exhaust fan is equipped with a filter section loaded with 30 lbs of activated carbon, in a rack-mounted configuration. Activated carbon is an extremely effective absorbative odor control substance. An ozone generator will be placed upstream of the carbon filters, in the housing assembly. Ozone (O3) is an effective odor control mechanism. In this case, it is used to help control out-going airstream odors and recharge the activated carbon filter media, extending the life of the media. This will ensure that any odor generated inside the location of the wholesale commercial marijuana distribution operation is not detected outside the building(s), on adjacent properties or public rights-of-way, or within any other unit located within the same building as the wholesale commercial marijuana distribution operation. Implementation: Installed systems shall be put into operation. Once systems are running, systems shall be air balanced to ensure design air flows for supply, fresh air, and exhaust air base values have been met. Once completed, a differential pressure gauge shall be used to ensure that a negative building static of no less than 0.05” of negative building static has been achieved. A maximum negative building static shall not exceed 0.15”. Testing and Evaluation: Occupant shall test the out-going airstream with a trade-specific calibrated sensor to establish a base-line of operation for odors in the out-going airstream. Once odor control has been established, periodic testing shall be conducted to ensure that the odor control systems are operating to maintain the baseline. As the filters age, replacement will be required and will be conducted, as determined by the calibrated sensor on the test equipment. Testing will be done, in the absence of other standards, in accordance with Standardized Odor Measurement Practices for Air Quality Testing, authored by Charles M. McGinley, P.E. at St Coix Sensory, Inc. Testing shall be done using a field Olfactometer, calibrated in accordance with ASTM E544-75 and AWMA odor control standards, using the Scheduled Monitoring protocol: Planned, scheduled monitoring on a daily walk-about visit around the exterior of the site, near the exhaust system. Data to be compiled and compared to established norms. Using a 5 point OIRS (Odor Intensity Reference Scale), compare daily readings. If values equal 3 on the 5 point scale, carbon-filtration exhaust system to be evaluated and repaired, as required. Evaluation shall include, but not be limited to, fan operation, distribution system integrity, and filter media effectiveness. High Speed Healing Waste Disposal Overview High Speed Healing Waste Disposal Plan outlines operational procedures for waste disposal in compliance with state and local law and regulations.The Director of Compliance is assigned responsibility for enforcing the contained policies and procedures.All waste,including waste composed of or containing finished cannabis and cannabis products,will be stored, secured,and managed in accordance with applicable state and local statutes, ordinances, and regulations. Key Principles All cannabis products scheduled for waste will be rendered unusable based on guidelines from the The State of California Cannabis Control Board in a secure,non-public viewable or accessible area monitored by video surveillance.The Director of Compliance,is assigned responsibility with enforcing the policies and procedures for rending cannabis products scheduled for waste unusable. Key Elements Rendering Cannabis Unusable Procedures All cannabis waste,including waste composed of or containing finished cannabis and cannabis products,shall be securely stored until the rendering process.All cannabis plant waste will be ground with other materials so the resulting mixture is at least 50%non-cannabis waste by volume.The rendering process must be recorded in the unusable rendering log. unusable rending log will include: 1.Total weight and volume of cannabis products prior to mixing; 2.Confirmation of notification to The State of California Cannabis Control Board of cannabis product weight to be rendered (must be three (3) days prior to rendering); 3.For compostable mixed waste: a.A description of what materials the cannabis was mixed with, must include one or more of the following: i.Food waste; ii.Yard waste; iii.Vegetable based grease oils; iv.Agricultural materials; v.Biodegradable products and paper; vi.Clean wood vii.Fruits and vegetables; or viii.Plant matter. 4.For non-compostable mixed waste (for landfill or incineration): a.A description of what materials the cannabis was mixed with, must include one or more of the following: i.Paper waste; ii.Cardboard waste; iii.Plastic waste; iv.Soil; v.Nonrecyclable plastic; or vi.Broken glass. 5.The date of rendering; 6.The total weight and volume after mixing; 7.The name and agent registration card number of the agent(s) responsible for the rendering. Waste Management Procedures All disposed waste will be recorded in the waste disposal log and the facility tracking system,and Metrc with details pertaining to the date of disposal, type,weight,and quantity of waste disposed of,manner of disposal. Additional waste disposal provisions include detailed plans for excess product disposal,liquid and solid waste disposal based on guidelines from the State of California,composting practices,and the disposal of expired, contaminated,or otherwise unusable cannabis products.The Director of Compliance will also report any verifiable incident of unauthorized destruction of cannabis to the The State of California Cannabis Control Board and law enforcement. Waste Disposal Requirements All cannabis waste,including waste composed of or containing finished cannabis and cannabis products,shall be stored until disposed in a secure, non-public viewable or accessible area monitored by video surveillance.All waste disposed of must be weighed and recorded in the waste disposal log and the facility sale system and Metrc. disposal log will include: 1.A description of and reason for the cannabis being disposed of, including,if applicable,the number of failed or other unusable cannabis plants; 2.Confirmation of entry into the facility sale system and Metrc; 3.A record of the date notification was sent to The State of California Cannabis Control Board from rendering log (must be three (3)days prior to disposal date); 4.The date of disposal; 5.The weight; 6.Confirmation that the cannabis was rendered unusable before disposal; 7.The method of disposal; and 8.The name and agent registration card number of the agent(s) responsible for disposal. Quality Control Waste Disposal The Director of Compliance is responsible for ensuring the quality and safety of all cannabis products in Delta inventory on a daily basis.The Director of Compliance must assure that expired,contaminated,or otherwise unusable cannabis products are disposed of in accordance with this section and properly recorded in the facility sale system and Metrc. Liquid Waste Requirements Liquid waste containing nutrient residues,cannabis,or by-products of cannabis processing shall be disposed of in compliance with requirements for discharge into surface water,groundwater,and sewers,or disposed of in an industrial wastewater holding tank in accordance with state water laws. The Director of Compliance in coordination with the dispensary manager must assure that all chemical waste disposal is performed in accordance with the label directions and applicable Phillips County ordinances. Solid Waste Disposal No fewer than two agents must witness and document the disposal of cannabis or cannabis products in the Waste Disposal Log.Acceptable methods of disposal include: 1.Compostable mixed waste:Compost,anaerobic digester,or other facility approved by the The State of California Cannabis Control Board. a.Grinding and incorporating the cannabis waste with solid wastes as outlined in C.2.a that the resulting mixture renders the cannabis waste unusable and at minimum 50% non-cannabis waste by volume.Once such cannabis waste has been rendered unusable, it may be: i.Disposed of in a solid waste management facility approved by the Director of Compliance and property permitted by the The State of California Cannabis Control Board; or ii.If the material mixed with the cannabis waste is organic material as defined in applicable laws and regulations,the mixture may be composted at an operation that is properly permitted by the The State of California Cannabis Control Board. 2.Noncompostable mixed waste:Landfill,incinerator,or other facility approved by the The State of California Cannabis Control Board. a.Disposal in a landfill holding a valid permit issued by the The State of California Cannabis Control Board.The Director of Compliance must approve of the waste disposal.All waste to remain in a locked waste container under video surveillance until pick-up. Unauthorized Destruction of Cannabis Any agent must report the unauthorized destruction of cannabis to the Director of Compliance as a condition of employment.Unauthorized disposal of cannabis may be cause for termination. Nuisance Abatement The City of Fresno has a history and reputation for well kept properties and that the property values and the general welfare of the community are founded, in part, upon the appearance and maintenance of private properties; The property located at 1142 F Street, Fresno, CA 93706 is the selected location for the HIgh Speed Healing Dispensary. The property is surrounded by local business owners such as tire shops, transit stations and other local business shops all of which support the operation of High Speed Healing dispensary. With the added exterior surveillance, the surrounding businesses will feel safer. The company also continues to maintain a low level of debris on the property and surrounding properties. With a local school in the surrounding area, it has been a focus of ours to keep the community clean. Once a month, owners of High Speed Healing volunteer their time to ensure the trash and debris are disposed of. The abatement of debris, loitering, and other nuisance items secure the community, increase our property values and drive consumers to our community increasing our business revenues. The physical appearance of the facility will be aesthetically pleasing to the community and consumers, offering a clean, sleek appearance, free of debris and loitering, We are confident the High Speed Healing Dispensary will instantly provide a positive impact on the community. We have the support of our surrounding neighbors and the community and the support letters are attached for your reference. With this, you can see that High Speed Healing is one of your best neighborhood dispensaries. Neighborhood Responsibility Plan Overview With the goals of the City of Fresno, the local community and High Speed Healing we intended to exceed the expectations set forth. Per Sec 9-3307, High Speed Healing’s facility located at 1142 F Street, Fresno CA 93706 is no closer than eight hundred (800) feet from any property boundary containing any of the following: A cannabis retail business. A school providing instruction for any grades pre-school through 12 (whether public, private, or charter, including pre-school, transitional kindergarten, and K-12). A day care center licensed by the state Department of Social Services that is in existence at the time a complete commercial cannabis business permit application is submitted. A youth center that is in existence at the time a complete commercial cannabis business permit application is submitted. The facility is a fully enclosed building and cannabis must not be visible from the public right-of-way. Conforming with the General Plan, any applicable specific plans, master plans, and design requirements. Complying with all applicable zoning and related development standards. The facility will be constructed in a manner that prevents odors to surrounding uses, and promotes quality design and construction, and consistency with the surrounding properties. Odors from the cannabis retail business shall not be detectable from outside the premises. Best available odor control technology shall be utilized. The selected facility is adequate in size and shape to accommodate the yards, walls, fences, parking and loading facilities, landscaping and all items required for the development. Be served by highways adequate in width and improved as necessary to carry the kind and quantity of traffic such use will generate. Be provided with adequate electricity, sewerage, disposal, water, fire protection and storm drainage facilities for the intended purpose. High Speed Healing’s neighborhood responsibility plan ensures the facility exceeds minimum requirements so the review authority may find that the proposed use and its operating characteristics are not detrimental to the public health, safety, convenience, or welfare of persons residing, working, visiting, or recreating in the surrounding neighborhood and will not result in the creation of a nuisance. Each proposed cannabis retail business shall meet the following design guidelines: Demonstrate compatibility with the surrounding character of the neighborhood and blend in with existing buildings. The establishment should look like any other similarly situated building. Comply with all applicable zoning and related development standards, including, but not limited to, parking, lighting, building materials, and colors. Signage, as described below, shall be limited to that needed for identification only and shall not contain any logos or information that identifies, advertises, or lists the services or the products offered. The following Google Maps shows the compatibility of High Speed Healing within the local community. The facility blends beautifully with the surrounding facilities, meeting all zoning requirements and will increase the value of community properties as defined in Fresno Municipal Code. To Ensure that the company exceeds the expectations of the City of Fresno, Odor Control, Nuisance Abatement and Waste Disposal are the key focus of the neighborhood compatibility plan. Odor Control Strategy Basis of Design: The space is conditioned using rooftop packaged systems of various capacities. Each of the systems are equipped with unit-level pleated filters. Fresh air is brought to each of the ducted systems via a fresh air duct that is run to the exterior of the structure. Fresh air quantities are calculated using the American Society of Heating and Refrigeration Engineers (ASHRAE) Standard 62.1. This fresh air will tend to pressurize the space. The space is designed for a negative pressure to contain internal odors. To accomplish this, an in-line, belt-driven exhaust fan is provided to remove the amount of fresh air provided for the occupants and an additional amount that will ensure a negative pressure within the space. To prevent odors from escaping the structure, the in-line exhaust fan is equipped with a filter section loaded with 30 lbs of activated carbon, in a rack-mounted configuration. Activated carbon is an extremely effective absorbative odor control substance. An ozone generator will be placed upstream of the carbon filters, in the housing assembly. Ozone (O3) is an effective odor control mechanism. In this case, it is used to help control out-going airstream odors and recharge the activated carbon filter media, extending the life of the media. This will ensure that any odor generated inside the location of the wholesale commercial marijuana distribution operation is not detected outside the building(s), on adjacent properties or public rights-of-way, or within any other unit located within the same building as the wholesale commercial marijuana distribution operation. Implementation: Installed systems shall be put into operation. Once systems are running, systems shall be air balanced to ensure design air flows for supply, fresh air, and exhaust air base values have been met. Once completed, a differential pressure gauge shall be used to ensure that a negative building static of no less than 0.05” of negative building static has been achieved. A maximum negative building static shall not exceed 0.15”. Testing and Evaluation: Occupant shall test the out-going airstream with a trade-specific calibrated sensor to establish a base-line of operation for odors in the out-going airstream. Once odor control has been established, periodic testing shall be conducted to ensure that the odor control systems are operating to maintain the baseline. As the filters age, replacement will be required and will be conducted, as determined by the calibrated sensor on the test equipment. Testing will be done, in the absence of other standards, in accordance with Standardized Odor Measurement Practices for Air Quality Testing, authored by Charles M. McGinley, P.E. at St Coix Sensory, Inc. Testing shall be done using a field Olfactometer, calibrated in accordance with ASTM E544-75 and AWMA odor control standards, using the Scheduled Monitoring protocol: Planned, scheduled monitoring on a daily walk-about visit around the exterior of the site, near the exhaust system. Data to be compiled and compared to established norms. Using a 5 point OIRS (Odor Intensity Reference Scale), compare daily readings. If values equal 3 on the 5 point scale, carbon-filtration exhaust system to be evaluated and repaired, as required. Evaluation shall include, but not be limited to, fan operation, distribution system integrity, and filter media effectiveness. High Speed Healing Waste Disposal Overview High Speed Healing Waste Disposal Plan outlines operational procedures for waste disposal in compliance with state and local law and regulations.The Director of Compliance is assigned responsibility for enforcing the contained policies and procedures.All waste,including waste composed of or containing finished cannabis and cannabis products,will be stored, secured,and managed in accordance with applicable state and local statutes, ordinances, and regulations. Key Principles All cannabis products scheduled for waste will be rendered unusable based on guidelines from the The State of California Cannabis Control Board in a secure,non-public viewable or accessible area monitored by video surveillance.The Director of Compliance,is assigned responsibility with enforcing the policies and procedures for rending cannabis products scheduled for waste unusable. Key Elements Rendering Cannabis Unusable Procedures All cannabis waste,including waste composed of or containing finished cannabis and cannabis products,shall be securely stored until the rendering process.All cannabis plant waste will be ground with other materials so the resulting mixture is at least 50%non-cannabis waste by volume.The rendering process must be recorded in the unusable rendering log. unusable rending log will include: 1.Total weight and volume of cannabis products prior to mixing; 2.Confirmation of notification to The State of California Cannabis Control Board of cannabis product weight to be rendered (must be three (3) days prior to rendering); 3.For compostable mixed waste: a.A description of what materials the cannabis was mixed with, must include one or more of the following: i.Food waste; ii.Yard waste; iii.Vegetable based grease oils; iv.Agricultural materials; v.Biodegradable products and paper; vi.Clean wood vii.Fruits and vegetables; or viii.Plant matter. 4.For non-compostable mixed waste (for landfill or incineration): a.A description of what materials the cannabis was mixed with, must include one or more of the following: i.Paper waste; ii.Cardboard waste; iii.Plastic waste; iv.Soil; v.Nonrecyclable plastic; or vi.Broken glass. 5.The date of rendering; 6.The total weight and volume after mixing; 7.The name and agent registration card number of the agent(s) responsible for the rendering. Waste Management Procedures All disposed waste will be recorded in the waste disposal log and the facility tracking system,and Metrc with details pertaining to the date of disposal, type,weight,and quantity of waste disposed of,manner of disposal. Additional waste disposal provisions include detailed plans for excess product disposal,liquid and solid waste disposal based on guidelines from the State of California,composting practices,and the disposal of expired, contaminated,or otherwise unusable cannabis products.The Director of Compliance will also report any verifiable incident of unauthorized destruction of cannabis to the The State of California Cannabis Control Board and law enforcement. Waste Disposal Requirements All cannabis waste,including waste composed of or containing finished cannabis and cannabis products,shall be stored until disposed in a secure, non-public viewable or accessible area monitored by video surveillance.All waste disposed of must be weighed and recorded in the waste disposal log and the facility sale system and Metrc. disposal log will include: 1.A description of and reason for the cannabis being disposed of, including,if applicable,the number of failed or other unusable cannabis plants; 2.Confirmation of entry into the facility sale system and Metrc; 3.A record of the date notification was sent to The State of California Cannabis Control Board from rendering log (must be three (3)days prior to disposal date); 4.The date of disposal; 5.The weight; 6.Confirmation that the cannabis was rendered unusable before disposal; 7.The method of disposal; and 8.The name and agent registration card number of the agent(s) responsible for disposal. Quality Control Waste Disposal The Director of Compliance is responsible for ensuring the quality and safety of all cannabis products in Delta inventory on a daily basis.The Director of Compliance must assure that expired,contaminated,or otherwise unusable cannabis products are disposed of in accordance with this section and properly recorded in the facility sale system and Metrc. Liquid Waste Requirements Liquid waste containing nutrient residues,cannabis,or by-products of cannabis processing shall be disposed of in compliance with requirements for discharge into surface water,groundwater,and sewers,or disposed of in an industrial wastewater holding tank in accordance with state water laws. The Director of Compliance in coordination with the dispensary manager must assure that all chemical waste disposal is performed in accordance with the label directions and applicable Phillips County ordinances. Solid Waste Disposal No fewer than two agents must witness and document the disposal of cannabis or cannabis products in the Waste Disposal Log.Acceptable methods of disposal include: 1.Compostable mixed waste:Compost,anaerobic digester,or other facility approved by the The State of California Cannabis Control Board. a.Grinding and incorporating the cannabis waste with solid wastes as outlined in C.2.a that the resulting mixture renders the cannabis waste unusable and at minimum 50% non-cannabis waste by volume.Once such cannabis waste has been rendered unusable, it may be: i.Disposed of in a solid waste management facility approved by the Director of Compliance and property permitted by the The State of California Cannabis Control Board; or ii.If the material mixed with the cannabis waste is organic material as defined in applicable laws and regulations,the mixture may be composted at an operation that is properly permitted by the The State of California Cannabis Control Board. 2.Noncompostable mixed waste:Landfill,incinerator,or other facility approved by the The State of California Cannabis Control Board. a.Disposal in a landfill holding a valid permit issued by the The State of California Cannabis Control Board.The Director of Compliance must approve of the waste disposal.All waste to remain in a locked waste container under video surveillance until pick-up. Unauthorized Destruction of Cannabis Any agent must report the unauthorized destruction of cannabis to the Director of Compliance as a condition of employment.Unauthorized disposal of cannabis may be cause for termination. Nuisance Abatement The City of Fresno has a history and reputation for well kept properties and that the property values and the general welfare of the community are founded, in part, upon the appearance and maintenance of private properties; The property located at 1142 F Street, Fresno, CA 93706 is the selected location for the HIgh Speed Healing Dispensary. The property is surrounded by local business owners such as tire shops, transit stations and other local business shops all of which support the operation of High Speed Healing dispensary. With the added exterior surveillance, the surrounding businesses will feel safer. The company also continues to maintain a low level of debris on the property and surrounding properties. With a local school in the surrounding area, it has been a focus of ours to keep the community clean. Once a month, owners of High Speed Healing volunteer their time to ensure the trash and debris are disposed of. The abatement of debris, loitering, and other nuisance items secure the community, increase our property values and drive consumers to our community increasing our business revenues. The physical appearance of the facility will be aesthetically pleasing to the community and consumers, offering a clean, sleek appearance, free of debris and loitering, We are confident the High Speed Healing Dispensary will instantly provide a positive impact on the community. We have the support of our surrounding neighbors and the community and the support letters are attached for your reference. With this, you can see that High Speed Healing is one of your best neighborhood dispensaries. SOCIAL POLICY AND LOCAL ENTERPRISE PLAN 2.4 FMC Section Sec 9-3316b defines appropriate guidelines High Speed Healing must meet in order to qualify as a social equity applicant. ⅓ of the total annual work hours must be performed by an employee with the following requirements: ●Annual Family income below 80% AMI ●Convicted for a cannabis related crime that could have been prosecuted as a misdemeanor or citation under current State law; ●Lived in a low to moderate census tract in the city for a minimum of three years ●Veteran; or ●Former foster home youth who was in foster care as a minor. ●Unemployed; or ●Receiving Public Assistance High Speed healing is dedicated to providing higher paying positions exceeding living wage restrictions. (2.1) Benefits 2.2 The Company’s founders are investing in their own money in the company because they believe in the medicinal benefits of medical marijuana and its impact on the opioid epidemic in California. It is our sincere goal to establish high standards for the California Medical Marijuana Control Program by consulting with industry experts and partnering with industry experts that will establish efficient operational methods that guarantee safe, high quality medical marijuana from an experienced dispensary team. That team includes the company’s founders that are experienced, ethical attorneys to ensure the company exceeds compliance and regulatory demands. Another integral part of the team is the Medical and Pharmaceutical Director. Each will ensure that medicine is dispensed in a safe, efficient, and quality assured manner while also keeping immaculate records. Finally, our company has engaged in post-license consultation service with a cutting edge, highly skilled medical marijuana dispensary owner to aid in the operational component of this new California industry. The consultation will be used as guidance only and will be compensated for advice and recommendations only. Our company will have no long-term obligation to the company and will rely more heavily on the operational experience of our pharmaceutical director as well as the wealth of experience in the medical industry of our medical director, which has more than 30 years of experience operating his own practice. Together, our company will be the most skilled, highly trained, and efficient medical marijuana dispensary 2.5 The company is managed and operated as a local family owned operation. Renatta Carter-Ford, Co-Owner. Oversee daily operations including financial matters, business development, community involvement, and sales and marketing management for the company. Mrs. Carter-Ford has years of successful business operations experience and community involvement within the Fresno area. With multiple property investments within the community. Mrs. Carter-Ford owns the suggested dispensary location, decreasing the overall capital requirement. In addition to being a successful business woman, Mrs. Carter-Ford has a long history of community activism, she is a member of the National Association for the Advancement of Colored People (NAACP), a member of the Order of Eastern Star Fraternal Organization a founding member of the Chinatown Fresno Foundation, LLC. She is regularly volunteering and fundraising for nonprofits, as well as serving on multiple leadership boards. Mrs. Carter-Ford has organized and contributed to numerous food giveaways to the elderly and homeless, providing scholarships to local students, annual fundraising for children with Autism Spectrum Disorder, annual toy drives, backpack and school supply donations to Fresno community schools and much more. Tyrone T. Carter, Co-Owner Also a Fresno native, with daily operations oversight, staff and community education. Developing and implementing successful standard operating procedures in multiple cannabis operations. Holding a strong leadership role required Mr. Carter to have a vast knowledge of quality cannabis products in order to properly treat and educate patients and team members within his facilities. This extensive knowledge has allowed him to continue to grow his career in the cannabis industry. With a prior injury, and multiple narcotic prescriptions, Mr. Carter’s knowledge of the medicinal and therapeutic benefits of cannabis has allowed him to become an expert in the industry through diligent study and tracking of the industry. His passionate belief in the potential benefits of medical marijuana has developed his primary mission of increasing the educational opportunities within the community. 2.6 DESCRIPTION OF EMPLOYEE DUTIES AND ROLES Roles and Descriptions Overview Our company will initially rely on a staff of approximately 8-10 people. We will require highly skilled, meticulous individuals with a preference toward previous pharmaceutical, medical, and/or regulatory experience. Management Positions: ▪Chief Executive Officer/President: She will be responsible for the oversight of the entire business. Working in conjunction with the Medical Board, COO, and CLCO, she will be responsible for the operational success of the dispensary. Many of the duties of the COO will be shared with the CEO. The CEO is also responsible for reconciling Inventory Control an accounting systems and daily deposits to the bank. ▪Chief Operating Officer/Executive Director: The dispensary’s point-person for operational oversight and management will be its Executive Director (ED). The ED will be responsible for implementation and organization of day to day facility operations. He will be responsible for the general welfare of the staff as a Human Resources specialist. The ED, in conjunction with the Chief Legal Compliance Officer will be responsible for assuring that the facility is in compliance with all City and State Regulations. The ED will also be responsible to ensure that all operations are run in strict compliance with dispensary policy and procedure. This would include, but not limited to: safe handling of medication, inventory control and tracking/loss prevention management, oversight of the packaging room employee oversight. He will work with the other Officers to implement daily operations policy and procedures and act as liaison with them, staff, and vendors. He and the President shall have authority to resolve conflicts at all levels within the organization, and shall be identified to all person and entities located with 100 feet of the dispensary, who shall be given his name and phone number to contact for reporting problems or concerns with operations. ▪Chief Legal Compliance Officer (CLCO): He is responsible for all regulatory compliance and will create and update the company legal manual. Any and all contact with the regulatory agencies will be the responsibility of the CLCO All legal forms, employee contracts, and contracts with outside vendors will be reviewed and drafted by the CLCO Entrance Screening Staff: Entrance Screening Staff will be responsible for greeting and verifying the status of the patient or caregiver before allowing them into the dispensary floor area. They assist with the lobby intake, educational material, and overall comfort. Dispensary Agent (DA)/Technician: The DA/technician is responsible for ensuring that all patients are qualified to receive medication. They will be trained to verify status and to give dispensary advice on patients’ needs relating to medicinal marijuana, its properties, strengths, and strains. After the patient has selected, the transaction is referred to the payment staff who handle the financial aspects of the transaction. The DA/technicians will be on duty at all times during the operating hours of the dispensary. They are responsible for daily set up. Inventory Control Agent: The Inventory Control Agent will be responsible for implementing and overseeing the inventory control system in coordination with the Pharmaceutical Director, CEO and COO. They will monitor inventory counts and establish theft/diversion prevention procedure, relying on both the computerized inventory system and upon secure human procedures in the handling of inventory and money. For the first two years of operation, the Pharmaceutical Director will also be the Inventory Control Agent. This will ensure all protocols have been tested and the Pharmaceutical Director is able to evaluate the procedures for efficiency prior to hiring staff to fill the same role. Purchasing Agent: The Purchasing Agent (PA) is responsible for identifying suitable products based on patient need and purchasing such products at favorable rates while ensuring quality of medicine is not compromised. The PA will work closely with the Pharmaceutical Director, Dispensary Agent/Technician, COO, and Inventory Control Agent to ensure proper tracking of purchases. The PA handles processor/cultivator transactions and will work in coordination with the Quality Assurance Specialist. For the first two years of operation, the COO will also be the designated Purchasing Agent. Quality Assurance Specialist (QAS): This QAS is responsible for scales calibration and, to ensure all medicine is free from toxins, molds, pesticides, and other impurities, and will act as liaison with the testing laboratories. They will be responsible for all product handling and quality of product. Medical Director &Pharmaceutical Director (Medical Board) The Pharmaceutical Director will be responsible for overseeing inventory tracking and control. The Medical Board will have operational oversight and responsibility for the inventory control system. This individual will be responsible for seeing that the Inventory Control Plan is implemented and operates as intended. The agent also bears responsibility for ensuring that the electronic tracking system is operating properly, that daily opening and closing inventories are performed as required, and that manual inventory results tally with electronic records. Further, the Board and Inventory Control Agent are responsible for performing a full audit of the inventory and inventory records at least once every 30 days and whenever discrepancies are detected. The Medical Board, along with the CEO and COO will be in charge of hiring all staff. The Medical Board will be responsible for constructing and maintaining approved CEU courses through the State Board of Pharmacy, as well as educational materials for patients. The Pharmaceutical Director will oversee that all operating systems are properly working, tracking, and reporting all data to the State Board of Pharmacy in real time (PMP and METRC compliant). The CEO, COO, and Medical Board will construct the operations manual for the dispensary. Record retention requirements maintained at the facility, and proper record keeping guidelines will be overseen and verified by the Pharmacist. The Pharmaceutical Director will act as the HIPPA compliance officer. The Medical Board will implement standard forms for reporting adverse events. Sales Associate: The sales associate handles all payment and financial transactions from a separate payment station and assist the DA. Maintenance: Part-time employee responsible for the cleanliness of the facility. Office Administrator/Bookkeeper: The Office Administrator will take responsibility for daily accounting duties. The Office Administrator will cooperate with the dispensary’s outside accounting firm and Inventory Control Officer to complete regular audits of the system. Security Agent: Our company will employ a Security Agent to oversee the safety of staff and the security of the facility. The Security Agent is responsible for all security of the facility and its perimeter, and will train all staff as to basic security protocols. The Security Agent is also responsible for the security and safety of the immediate environment outside the facility perimeter to the extent that the dispensary’s operation relates to the welfare of the neighbors, arising from the facility’s present in the neighborhood. The Security Agent will be responsible for implementing the dispensary’s design plans for the security procedures and protocols, the video surveillance system, its backing up and video log. They will be responsible for ensuring that all security equipment, alarms, locks, cameras, and surveillance data are properly functioning, maintained and operational. They will maintain strict vigilance for diversion and deviation of medicine. They will act as liaison to local law enforcement for security issues with the facility. 2.7 All employees will be required to execute Labor Peace agreements as a part of their hiring policies and employee handbook 2.8 A minimum of 30% of High Speed Healing employees will be local Fresno residents, with a goal of 100% local hiring program a. Hosting/Funding Expungement Clinics or related outreach High Speed Healing will be partnering with numerous Southern California Bar Association attorneys, legal aids and county representatives in order to design the most effective expungement program. The clinic will be designed to assist low-income clients in the Fresno community with the completion of court expungement paperwork. Volunteer attorneys meet with clients to determine whether they qualify for an expungement. If the client is eligible, the volunteer attorney/ legal aid will assist in the completion of the necessary paperwork. This clinic will provide a one-time brief service to clients every other month on Friday mornings at 9:30 am. California State law now allows individuals to work through an expungement process that can stop arrests – and even convictions – from impacting job hunts, educational advancement and housing opportunities. The High Speed Healing will offer a criminal record expungement clinic every other month on Friday Mornings to help individuals clean up their background checks. High Speed Healing will be partnering with numerous Southern California Bar Association attorneys, legal aids and county representatives in order to design the most effective expungement program. The clinic will be designed to assist low-income clients in the Fresno community with the completion of court expungement paperwork. Volunteer attorneys meet with clients to determine whether they qualify for an expungement. If the client is eligible, the volunteer attorney/ legal aid will assist in the completion of the necessary paperwork. This clinic will provide a one-time brief service to clients every other month on Friday mornings at 9:30 am. These expungement clinics also allow for High Speed Healing to work with clients who are possibly qualified to work within the facility to advance their career while exceeding the requirements of FMC Section SEC 9-3316b. b. Crafting an environmentally sustainable business model High Speed Healing is dedicated to reducing our carbon footprint. Along with business across the country, becoming a more eco-friendly operation has proven to dramatically decrease the negative impact on our climate and our community while increasing the efficiency of our operation, decreasing the cost of running our business and the image of the High Speed Healing Brand. While High Speed Healing focuses on becoming a more eco-friendly business we will be using resources with the best value for everyone beginning with post-consumer waste (PCW) products like printing paper, packaging, toilet paper, and napkins, which are made from recycled materials. Printing as little as you can and make sure to print on the highest percent of PCW paper you can find. Go paperless with bills, and send invoices to your clients via email or another electronic method. Harsh, toxic chemical cleaners in the workplace first and foremost have a significant impact on the personal health of employees. Down the drain and somewhere else in the environment these harsh chemicals have a lasting impact on water quality and ultimately the habitat quality for animals. Cleaning products like a hemp-based castle, biodegradable sprays, or animal-free soaps are a simple step to taking care of your employees, their workspace, and the environment. High-efficiency lights like LEDs and CFLs Also supporting Eco Friendly Marking Clean Energy Month (March) Arbor Day (April) Earth Day (April) National Bike to Work Day (May) Energy Action Month (October) Upgrading the facility to alternative energy like solar will inevitably change the way High Speed Healing as a business uses energy. Not only is solar dramatically decreasing carbon footprints, it is also the cheapest and most readily abundant form of energy. The current Federal tax credit, also known as the Investment Tax Credit, or ITC, allows you to claim up to 26% of the total cost you pay to install solar panels from your federal tax burden for the year. A poll of U.S. consumers found nearly half would shift their buying habits to reduce their perceived personal impact on our global ecosystem. The surveyed consumers belong to an American audience that consumed an estimated $128.5 billion worth of sustainably branded goods in 2018. Our facility is conveniently located next to the local transit station. This access to public transit allows consumers and employees to reduce their carbon footprint and reduce traffic. Our facility will also be practicing green procurement. Our procurement policies will be outlined to source goods that are manufactured in a sustainable fashion, Do not contain toxic materials or ozone-depleting substances, Can be recycled and/or are produced from recycled materials, Are made from renewable materials, Do not make use of excessive packaging and are designed to be repairable and not throwaway. During the facility remodel and any future construction we will send usable materials to organizations such as Habitat for Humanity vs waste facilities. The proceeds from the sale of the materials from Habitat for Humanity are used to fund the construction of low income housing in our community. Overall, one of the best ways to make our business will be more environmentally sustainable is to partner with like-minded people and organizations in our industry and in our community. High Speed Healing Cannabis Dispensary Location Legend 1142 F St 90 ft N➤➤N © 2020 Google © 2020 Google © 2020 Google PLANNING AND DEVELOPMENT DEPARTMENT 2600 Fresno Street • Third Floor Jennifer K. Clark, AICP, Director Fresno, California 93721-3604 (559) 621-8277 FAX (559) 498-1026 December 15, 2020 Please reply to: Marisela Martínez (559) 621-8038 Renatta Ford 1142 F Street Fresno, CA 93706 Dear Applicant: SUBJECT: ZONING INQUIRY NUMBER P20-04720 REQUESTING INFORMATION REGARDING CANNABIS RETAIL FOR PROPERTY LOCATED AT 1142 F ST (APN: 467-062-09) Thank you for your inquiry regarding the allowance of new cannabis retail uses. The requested information about cannabis retail uses was analyzed using Article 27, Chapter 15 of the Fresno Municipal Code (FMC) of the City of Fresno. Please note, all research for this inquiry is based on existing land development of the subject property. If there are multiple buildings on the subject property, this research was based on the address provided in the request. This research does not take into effect of future development unless provided in your application request. With that, research of a proposed cannabis retail business on the subject property conveys the following: 1. All cannabis retail businesses must be located on property zoned DTN (Downtown Neighborhood), DTG (Downtown General), CMS (Commercial Main Street), CC (Commercial Community), CR (Commercial Regional), CG (Commercial General), CH (Commercial Highway), NMX (Neighborhood Mixed-Use), CMX (Corridor/Center Mixed- Use), RMX (Regional Mixed-Use), and must meet all of the requirements for development in these zones, including, but not limited to, parking, lighting, building materials, etc. The subject property is zoned DTN, which is one of the allowable zone districts for cannabis retail businesses. Development standards of the DTN zone district are available in Sections 15-1503, 15-1504, and 15-1505 of the FMC. The subject location meets the zone district requirement, per Section 15-2739.B.1.a of the FMC, for a cannabis retail business. 2. All building(s) in which a cannabis retail business is located shall be no closer than 800 feet from any property boundary containing the following: (1) A cannabis retail business; (2) A school providing instruction for any grades pre-school through 12 (whether public, private, or charter, including pre-school, transitional kindergarten, and K-12); (3) A day care center licensed by the state Department of Social Services that is in existence at the time a complete commercial cannabis business permit application is submitted; and, (4) A youth center that is in existence at the time a complete commercial cannabis business permit is submitted. Zoning Inquiry P20-04720 1142 F ST Page 2 December 15, 2020 The subject property is not located within 800 feet of the property boundary of any of the above-mentioned uses. The subject building meets the separation requirements, per Section 15-2739.B.1.b of the FMC, for a cannabis retail business. 3. Prior to commencing operations, a cannabis retail business must obtain a Cannabis Conditional Use Permit from the Planning and Development Department per Section 15- 2739.N of the FMC. 4. No more than two cannabis retail businesses may be located in any one Council District. If more than 14 are ever authorized by Council (more than two per Council District), they shall be dispersed evenly by Council District. The subject property is in Council District 3. There are currently no cannabis retail businesses located in Council District 3. This location requirement is satisfied for a cannabis retail business. Please review the entirety of Article 33, Chapter 9 (Cannabis Retail Business and Commercial Cannabis), and Section 15-2739 (Adult Use and Medicinal Cannabis Retail Business and Commercial Cannabis Business) of the FMC to understand other requirements of cannabis retail businesses, including but not limited to, application requirements, signage, etc. This information was researched by the undersigned per the zoning request. The undersigned certifies that the above information contained herein is believed to be accurate and is based upon, or relates to, the information supplied by the requestor. The City of Fresno assumes no liability for errors and omissions. All information was obtained from public records held by the Planning and Development Department. A copy of the Fresno Municipal Code may be obtained by contacting the City Clerk’s office at 559-621-7650. The Fresno Municipal Code may also be searched on the Internet, free of charge, by going to www.fresno.gov. If you have questions regarding this matter, please contact me by telephone at 559-621-8038 or at Marisela.Martinez@fresno.gov. Cordially, Marisela Martinez, Planner II Development Services Division Planning and Development Department