HomeMy WebLinkAboutC-20-108 Haven 20, LLC RedactedApplicant (Entity) Information
Application Type
Proposed Location
Commercial Cannabis Business
Permit Application
C-20-108
Submitted On: Dec 04, 2020
Applicant
Joe Velazquez
licensing@myhavenstores.com
Applicant (Entity) Name:
Haven #20 LLC
DBA:
--
Physical Address:
335 West Olive
City:
Fresno
State:
California
Zip Code:
93728
Primary Contact Same as Above?
No
Primary Contact Name:
Mark Simonian
Primary Contact Title:
COO
Primary Contact Address:
18012 Cowan Suite 204
Primary Contact City:
Irvine
Primary Contact State:
California
Primary Contact Zip Code:
92614
Primary Contact Phone:
Primary Contact Email:
licensing@myhavenstores.com
HAS ANY INDIVIDUAL IN THIS APPLICATION APPLIED FOR
ANY OTHER CANNABIS PERMIT IN THE CITY OF FRESNO?:
No
Select one or more of the following categories. For each
category, indicate whether you are applying for Adult-Use (“A”)
or/and Medicinal (“M”) or both
Both
Please make one selection for permit type. If making multiple
applications, please submit a new application for each permit
type and proposed location.
Permit Type
Retail (Storefront)
Business Formation Documentation:
Limited Liability Company
Property Owner Name:
Edward Erganian Investment LLP
Proposed Location Address:
335 West Olive Avenue
City:
Fresno
State:
California
Zip Code:Property Owner Phone:
Supporting Information
Application Certification
93728
Property Owner Email:
eerganian@nacdevco.com
Assessor's Parcel Number (APN):
450-191-24
Proposed Location Square Footage:
6000
List all fictitious business names the applicant is operating under including the address where each business is located:
N/A
Has the Applicant or any of its owners been the subject of any
administrative action, including but not limited to suspension,
denial, or revocation of a cannabis business license at any time
during the past three (3) years?
No
Is the Applicant or any of its owners currently involved in an
application process in any other jurisdiction?
Yes
If so, please list and explain:
Retail Storefronts: City of Porterville; City of Oxnard; County of Santa Barbara; and the City of Stanton.
I hereby certify, under penalty of perjury, on behalf of myself
and all owners, managers and supervisors identified in this
application that the statements and information furnished in this
application and the attached exhibits present the data and
information required for this initial evaluation to the best of my
ability, and that the facts, statements, and information
presented are true and correct to the best of my knowledge and
belief. I understand that a misrepresentation of fact is cause for
rejection of this application, denial of the permit, or revocation
of a permit issued.
In addition, I understand that the filing of this application grants
the City of Fresno permission to reproduce submitted materials
for distribution to staff, Commission, Board and City Council
Members, and other Agencies to process the application.
Nothing in this consent, however, shall entitle any person to
make use of the intellectual property in plans, exhibits, and
photographs for any purpose unrelated to the City's
consideration of this application.
Furthermore, by submitting this application, I understand and
agree that any business resulting from an approval shall be
maintained and operated in accordance with requirements of
the City of Fresno Municipal Code and State law. Under penalty
of perjury, I hereby declare that the information contained in
within and submitted with the application is true, complete, and
accurate. Iunderstand that a misrepresentation of the facts is
cause for rejection of this application, denial of a permit or
revocation of an issued permit. A denial or revocation on these
grounds shall not be appealable (FMC 9-3319(d)).
Name and Digital Signature
true
Title
COO
Please note: the issuance of a permit will be determined based
on the application you submit and any major changes to your
business or proposal (i.e. ownership, location, etc.) after your
application is submitted may result in a denial.
All applications submitted are considered public documents for
Public Records Act request purposes.
For details about the information required as part of the
application process, see the Application Procedures &
Guidelines, City of Fresno Municipal Code Article 33 and any
additional requirements to complete the application process. All
documents can be found online via this link.
For questions please contact the City Manager’s Office at
559.621.5555.
Business Name: Haven #20 LLC
Application #: C-20-108
CANNABIS BUSINESS PERMIT APPLICATION REVIEW - RETAIL Points
Possible
All or
None Exceptional Good Acceptable
Applicant
Score
Evaluation Notes (Explain each time points are
deducted)
SECTION 1: BUSINESS PLAN 300 Points Possible for Section 1
Resume:
Resumes Provided for All Owners: Score 5 5 5
Resumes Provided in 2-page Format: Score 2 2 2
Education: (select highest academic level among ownership team, cannabis specific education
separately)
Cannabis specific education/training (accredited)2 2 0 does not describe
High School Degree Reported: Score 4 4 -
Bachelor's Degree Reported: Score 6 6 -
Master's Degree or Higher Reported: Score 8 8 8
Experience: (among ownership team, select one at highest level)
Regulated Cannabis Retail Ownership Experience CA 13 13 13
Regulated Cannabis Retail Experience CA (management level or below): Score 10 10 -
Other Retail Business Experience Reported, More than 5 years: or 8 8 -
Other Retail Business Experience Reported, Less than 5 Years: Score 5 5 -
1.1 Sub-Total:30 28
Construction Cost Estimate:
Construction Cost Estimate Provided: Score 8 8 6 4 8 Has detailed breakdown of all contruction costs
Construction Contingency Factor Included: Score 6 6 0
All Labor, Trades, Materials, Supplies and Permits and other Cost Factors Identified: Score 6 6 4 2 4 Omitted permits
Reference Data Provided for Unit Cost Factors: Score 5 5 3 1 3 Based on experience and other similar stores
Operation and Maintenance Cost Estimates:
Operation and Maintenance Cost Estimate Provided: Score 8 8 6 4 4 No operating costs listed in 1.2 section, some
All Labor, Trades, Materials, Supplies, Utilities, and other Cost Factors Identified: Score 6 6 4 2 2 Only few listed in w/ construction estimate
Annual Cost Escalators for Operating Costs Provided: Score 6 6 4 2 0 Not included
Reference Data Provided for Unit Cost Factors: Score 5 5 3 1 3 Based on experience and other similar stores
Criteria Narrative:
1.2 Sub-Total:50 24
1.3 Proof of capitalization in the form of documentation of cash or other liquid assets on hand, Letters of
Credit or other equivalent assets which can be verified by the City. (50 Points Possible)
Proof of Capitalization Specific to one or more Owners: Score
5 5 0
Marvin Winkler just listed as "financial interest
holder" - no owner name or buisness name
Proof of Capitalization Specific to Business Name/Address: Score 5 5 0
Proof of Capitalization Sufficient to Cover Proforma (3 months) and Construction Costs: Score 15 15 15 in liquid assets
1.1 Owner qualifications. Resumes are not to exceed two (2) pages per owner. (30 points possible)
1.2 A budget for construction, operation, and maintenance, compensation of employees, equipment costs, utility cost, and other operation costs.(50 points possible)
Criteria Narrative:
Certified Audited Financial Report Provided for one or more Owners: Score 5 5 0
Score one of the following for a maximum 20 points:
Capital source is 100% liquid (cash in owners bank, no debt obligation)20 20 20
Capital souce is debt obligation (letter of credit/loan from individual or institution) 10 10 0
Capital consists of non-liquid assets (i.e. real property)8 8 0
Capital consists of a mixture of liquid and non-liquid assets 15 15 0
Criteria Narrative:
1.3 Sub-Total:50 35
1.4 Pro forma for at least three years of operation.
Three Years of Data Provided: Score 10 10 8 6 8 Needs additional detail
Total Gross Revenue Estimates Provided:3 3 3
Total Gross Revenue by Product Type (flower and manufactured) Identified:3 3 0
Total Personnel Costs Provided:5 5 4 3 4 Some breakdown in another section, but no
Total Property Rental or Purchase Costs Provided:2 2 2
Total Utilities Costs Provided:2 2 2
Total Cannabis Product Purchase Expense Provided 2 2 2
All Contract Services Identified:2 2 2
Annual Net Revenue Identified:3 3 3
Annual Cost Escalators Identified:4 4 3 2 2 Few costs shown as escalating, no explanations
Annual Estimated Sales Tax Payments to State Provided:2 2 2
Annual Estimated Sale Tax Payments to City of Fresno Provided:5 5 5
Annual Business Tax License and Cannabis Permit Fee Provided:2 2 0
Annual Net Income Provided:5 5 5
Scoring Guidance: full points for realistic figures for all three years. Dock points for severe
miscalculations, unrealistic estimates, or providing less than the request three years.
1.4 Sub-Total:50 40
Hours of Operation Provided: Score 5 5 5
Hours of Operation Provided for all 7 days of the week: Score 3 3 0 Does not mention days of the week
Hours of Operation Provided for Holidays: Score 2 2 0 Does not mention holidays
Opening and Closing Procedures Provided: Score 10 10 8 6 10
Scoring Guidance: full points for describing information in detail. Dock points for leaving information out
or not providing enough detail.
1.5 Sub-Total:20 15
1.6.1 Fully describe the day-to-day operations if your applying for a retail permit:
i. Describe customer check-in procedures.20 20 15 10 20
II. Identify location and procedures for receiving deliveries during business hours.10 10 8 6 10
iii. Identify the name of the Point-of-sale system to be used and the number of Point-of-Sale locations.10 10 10 Blaze ; 4 POS
iv. The estimated number of customers to be served per hour/day.20 20 15 10 20
v. Describe the proposed product line to be sold and estimate the percentage of sales of flower and
manufactured products.20 20 15 10 20
1.6 Daily operations. With as much detail as possible, the Business Plan should describe the day-to-day operations which meet industry best practices. This should include at a minimum the following criteria for each permit type in
which you are applying for a permit. (100 points possible)
1.5 Fully describe hours of operation and opening and closing procedures. (20 points possible)
Criteria Narrative:
Criteria Narrative:
vi. If proposed, describe delivery service procedures, number of vehicles and product security during
transportation. (if no delivery service application must state this clearly for full points)20 20 15 10 20
1.6 Sub-Total:100 100
Section 1 Total:300 242
SECTION 2: SOCIAL POLICY AND LOCAL ENTERPRISE 400 Points Possible for Section 2
Description of Commitment to pay a Living Wage provided: Score 10 10 8 6 10
Definition of Living Wage Provided: Score 5 5 4 3 5
Living Wage Defined as Greater than Minimum Wage: Score 5 5 5
2.1 Sub-Total:20 20
Wages and Salary
CCB Entry-Level Hourly Wage Greater than Minimum Wage 5 5 5 entry level
CCB Entry-Level Annual Salary Greater than Median Household Income ($50,432)5 5 5
Health Care Benefits
CCB Offers Medical Coverage to All Employees: Score 5 5 5
CCB Offers Dental Coverage to All Employees: Score 3 3 3
CCB Offers Vision Coverage to All Employees: Score 3 3 3
CCB Offers Health Reimbursement Account for Qualified Medical Expenses: Score 1 1 0 not described
Employee Pays $0 for Employee Medical Premium: Score 3 3 0 company cover 80%
Employee Pays $0 for Employee Dental Premium: Score 2 2 2
Employee Pays $0 for Employee Vision Premium: Score 2 2 2
Employee Pays less than $500 per month for Family Health Care Coverage (Medical, Dental, Vision):
Score 2 2 2
Company covers 80% of employee, 60% of
dependants
Leave Benefits
Number of Paid Vacation/PTO Days Per Year: (10+ days = excep; 6-9 days = Good; 3-5 days Acceptable)5 5 4 3 5
Number of Paid Holidays Per Year: (10 or more paid holidays = excep; 4-10 = Good; 1-3 Acceptable)5 5 4 3 0 holidays not described
Number of days paid time off for Sick/Medical time: (7+ days= Exceptional, 4-6 days = Good, 3 days =
acceptable (8 hour day))5 5 4 3 4
Retirement
Offers employee retirement plan 2 2 2
Offers company match for employee retirement plan 2 2 2 50% match up to 6% of salary
2.2 Sub-Total:50 40
CCB Provides Tuition Reimbursement for Certificates: Score 3 3 3 annually
CCB Provides Tuition Reimbursement for associate degrees: Score 3 3 3 annually
2.1 Describe whether the Commercial Cannabis Business is committed to offering employees a Living Wage. (20 points possible)
Scoring Guidance: https://livingwage.mit.edu/counties/06019
2.2 Briefly describe benefits provided to employees such as health care, vacation, and medical leave, to the degree they are offered as part of employment. (50 points possible)
2.3 Describe compensation to and opportunities for continuing education and employee training.(20 points possible)
Criteria Narrative:
Criteria Narrative:
Criteria Narrative:
CCB Provides Tuition Reimbursement for bachelor's degrees: Score 3 3 3 annually
CCB Provides Tuition Reimbursement for master's degrees: Score 3 3 3 annually
CCB Provides Tuition Reimbursement for Specialized Commercial Cannabis Business Operations
Training: Score 3 3 3 annually
CCB Offers General Training for Health and Safety, Workplace Environment, Customer Service, etc. 5 5 4 3 5
2.3 Sub-Total:20 20
General Recruitment Plan Provided: Score 10 10 8 6 10
Social Policy Recruitment Plan Provided: Score 10 10 8 6 10
Recruitment Plan Includes Demographic Data for District, City or County: Score 10 10 8 6 0 Does not include demographic data
Recruitment Plan Includes List of CBOs, Non-Profits and Public-Agency Hiring Partners: Score 10 10 8 6 10
Recruitment Plan Includes Hiring Targets (percentages) by Demographic Groups: Score 10 10 8 6 6
Committs to meeting FMC targets but does not set
own targets
2.4 Sub-Total:50 36
Owners
Number of Owners:2
Number of Owners that live within the City of Fresno:1
Number of Owners that live in the County of Fresno:0
Number of Owners that Own a Business in the City of Fresno:0
51%+ ownership interest percent of the Owners live or own a business in the City: Score 80 80 80
51%+ ownership interest percent of the Owners live or own a business in the County: Score 40 40 -
Less than 50 percent equity of the Owners live or own a business in the City (If no owners are local,
score zero)20 20 -
Managers
Number of Managers (salaried, non-owners)
Number of Managers that live in the City of Fresno:
Number of Managers that Own a Business in the City of Fresno:
100 percent of the Managers live or own a business in the City: Score 20 20 20 Committs to 100% local hire
75 to 99 percent of the Managers live or own a business in the City: Score 15 15 -
50 to 74 percent of the Managers live or own a business in the City: Score 10 10 -
Less than 50 percent of the Managers live or own a business in the City: Score 5 5 -
2.5 Sub-Total:80 80
Responsibilities Described for All Titles/Positions: Score 20 20 15 10 20
2.4 Describe the Commercial Cannabis Business plan to recruit individuals who meet the criteria listed in the Social Policy Section 9-3316 (b) (1) of the Fresno Municipal Code (FMC) and the percentage of local employees it hires. (50
points possible)
2.5 Describe the extent to which the Commercial Cannabis Business will be a locally managed enterprise whose owners and /or managers reside within or own a commercial business within the City of Fresno, for at least one year prior
to March 2, 2020.(80 points possible)
2.6 Describe the number of employees, title/position and their respected responsibilities.(20 points possible)
Criteria Narrative:
IF full points achieved for Ownership category, don't score managers.
Section is total of 80 points possible.
Criteria Narrative:
Criteria Narrative:
Data, non-scored. Write response in Evaluation Notes
column.
Data, non-scored. Write response in Evaluation Notes
column.
2.6 Sub-Total:20 20
Does CCB have more than five employees: 5 5 5
CCB has signed a peace agreement: Score 5 5 5
2.7 Sub-Total:10 10
Work Force Plan Provided: Score 10 10 8 6 10
Commitment to Local Hire Provided:10 10 8 6 10 100% local hire
Commitment to Offer Apprenticeships Provided:10 10 8 6 10
Commitment paying for continuing education provided 10 10 8 6 10
Description of commitment to paying a living wage provide. (Score same as sec. 2.1)10 10 8 6 10
2.8 Sub-Total:50 50
CCB is willing to serve as Social Equity Business Incubator: Score 100 100 80 60 100
Mentorship and Training: Score yes
Equipment Donation: Score
Shelf Space: Score yes
Legal Assistance: Score yes
Finance Services Assistance: Score
Other Technical Assistance: Score .05% to Community Reinvestment Fund
Scoring Guidance: full points for willingness to serve with detailed plan offering at least three aspects
mentioned above or of similar benefit. Less points for willingness to serve but vague or unclear
commitment. Zero points if there is no clear commitment to serve as Incubator.
2.9 Sub-Total:100 100
Section 2 Total:400 376
SECTION 3: NEIGHBORHOOD COMPATIBILITY PLAN 300 Points Possible for Section 3
CCB will document complaints (time of complaint, nature of complaint, resolution of complaint): Score 10 10 8 6 10
CCB will established a dedicated contact person to receive complaints: Score 10 10 10
2.8.3. Commitment to pay a living wage to its employees
2.7 Describe whether the CCB has five (5) or more employees and whether it has signed a labor peace agreement allowing employees to unionize without interference. (10 points possible)
2.8 Provide a workforce plan that includes at a minimum the following provisions: (50 points possible)
2.8.1. Commitment for 30% of employees to be local hires; the business must show that it has either hired or made a good faith effort to hire bona fide residents of Fresno who have not established residency after the submission of an
application for employment with the applicant/permittee.
2.8.2. Commitment to offer apprenticeships and/or compensation for continuing education in the field; and
Criteria Narrative:
2.9 Describe whether the business is willing to serve as a Social Equity Business Incubator by offering support to local cannabis social equity businesses in the form of mentorship, training, equipment donation, a percentage of shelf
space dedicated to Fresno equity business products, legal assistance, financial services assistance, or other technical assistance support.(100 points possible)
3.1 Describe how the CCB will proactively address and respond to complaints related to noise, light, odor, litter, vehicles, and pedestrian traffic.(50 points possible)
Data to inform score on first line of this section. Write
response in Evaluation Notes column.
Criteria Narrative:
Criteria Narrative:
Criteria Narrative:
CCB will establish a dedicated phone number to receive complaints: Score 5 5 5 Stated in Section 3.2
CCB will establish a dedicated email address to receive complaints: Score 5 5 0 Info not provided
CCB will establish a response time standard for returning complaint calls and emails: Score 5 5 5
CCB will schedule or participate in periodic community meetings to engage with residents about the CCB
operation: Score 10 10 10
Other measure unique to business (i.e. website complaint form)5 5 5
Scoring Guidance: full points for detailed proactive plan addressing all aspects mentioned. Dock points
for leaving out aspect, vagueness, or reactive plans.
3.1 Sub-Total:50 45
CCB will maintain a listserv of community residents to update and information residents of business
operations.
10 10 0 Info not provided
CCB will schedule or attend periodic community meetings (at least annually) to engage with residents
about the CCB operation: Score 10 10 10
CCB will prepare a community outreach and engagement plan: Score 50 50 40 30 50
CCB will issue periodic Newsletters to community providing information about CCB operations 10 10 10
CCB will hire residents from the community work at the CCB: Score 20 20 20
Scoring Guidance: full points for detailed proactive plan. Dock points for leaving out aspect, vagueness,
or reactive plans.
3.2 Sub-Total:100 90
CCB has identified sensitive receptors to nuisance odors in vicinity of business operations: Score 5 5 5
CCB has prepared a nuisance odor control plan: Score 10 10 8 6 10
Nuisance odor control plan identifies locations where fugitive emissions may exit the premise boundary:
Score 5 5 5
Nuisance odor control plan describes specific odor control measures to reduce fugitive emissions exiting
the premise boundary: Score 5 5 5
CCB has established an odor reporting system: Score 5 5 5
CCB will install a nuisance odor monitoring system: Score 10 10 10
3.3 Sub-Total:40 40
CCB has identified the potential sources of nuisance odors for the business operation: Score 10 10 8 6 10
Scoring Guidance: full points for detailed proactive plan. Dock points for vagueness or reactive plans.
3.4 Sub-Total:10 10
Criteria Narrative:
3.2 Describe how the CCB will be managed to avoid becoming a nuisance or having impacts on its neighbors and the surrounding community.(100 points possible)
Criteria Narrative:
3.3 Describe odor mitigation practices.(40 points possible)
3.4 Identify potential sources of odor. (10 points possible)
Criteria Narrative:
Criteria Narrative:
Nuisance odor control plan describes specific odor control equipment: Score 10 10 8 6 8 Needs more detail
Nuisance odor control plan describes specific odor control measures/techniques: Score 10 10 8 6 10
Odor control measures are identified for different nuisance odor sources: Score 10 10 10
3.5 Sub-Total:30 28
Nuisance odor control plan describes the operation, monitoring, and maintenance requirements for
odor control measures: Score 10 10 10
Nuisance odor control plan describes the staff training required for system operations, maintenance,
repair, and troubleshooting.10 10 10
3.6 Sub-Total:20 20
CCB has identified the sources of waste generated by the business operation: Score
10 10 10
CCB has prepared a source-separation plan to segregate different sources of waste generated by
business operations: Score 10 10 10
The source-separation plan identifies policy, procedures, and locations where different sources of waste
are to be collected for disposal: Score 10 10 8 6 8 Needs more detail
The source-separation plan describes specific measures to control the collection and disposal cannabis
waste: Score 10 10 10
The name of licensed cannabis disposal company provided: Score 10 10 10
3.7 Sub-Total:50 48
Section 3 Total:300 281
SECTION 4: SAFETY PLAN 300 Points Possible for Section 4
Safety Plan Prepared by Consultant: Score 10 10 10
Safey Plan Assessed by Consultant: Score (if prepared by, also give points for assessed by)10 10 10
Safety Plan Prepared for CCB Address (specific proposed location): Score 10 10 5 gave bldg info
Safety Plan includes Site Plan of Premise: Score 10 10 10
Safety Plan includes Building Layout Plan: Score 10 10 10
4.1 Sub-Total:50 45
Written Accident/Incident Procedure Provided: Score 20 20 15 10 5 haz mat only
Procedures Address Multiple Accident/Incident Scenarios: Score 10 10 8 6 2 just fire/haz mat
Total Number of Scenarios Described: Score 5
Active Shooter Incident Described: Score 10 10 0 not mentioned
Robbery Incident Described: Score 10 10 0 not mentioned
Data-write response in Evaluation Notes Column
4.1 The Safety Plan shall be prepared and/or assessed by a professional fire prevention and suppression consultant. (50 points possible)
3.5 Describe odor control devices and techniques employed to ensure that odors from cannabis are not detectable beyond the permitted premises. (30 points possible)
3.6 Describe all proposed staff odor training and system maintenance.(20 points possible)
Criteria Narrative:
Criteria Narrative:
Criteria Narrative:
3.7 Describe the waste management plan. (50 points possible)
4.2 Describe accident and incident reporting procedures. (50 points possible)
Criteria Narrative:
4.2 Sub-Total:50 7
Evacuation Plan Provided: Score 20 20 15 10 20
Adequate Number of Evacuation Routes Identified: Score 20 20 15 10 20
Evacuation Route Distance to Public Right of Way: Score 10 10 8 6 10
4.3 Sub-Total:50 50
Location of Fire Suppression System Elements Identified: Score 10 10 2 states no f/a yet shows a f/a panel
Type of Fire Suppression System Elements Identified: Score 20 20 15 10 10 conflicting info
Location of Fire Extinguishers Identified: Score 10 10 10
Adequate Number of Fire Extinguisher Locations Identified: Score 10 10 8 6 10
4.4 Sub-Total:50 32
Written Procedure for Fire Emergencies Provided: Score 20 20 15 10 10 cfc quoted only
Written Procedure for Medical Emergencies Provided: Score 20 20 15 10 20
Cardiac Arrest Medical Emergency Described: Score 20 20 15 10 0 not mentioned
Gunshot Wound Medical Emergency Described: Score 20 20 15 10 0 "
Other Medical Emergency Conditions Described: Score 20 20 15 10 0
4.5 Sub-Total:100 30
Section 4 Total:300 164
SECTION 5: SECURITY PLAN 300 Points Possible for Section 5
Security Plan Prepared by Consultant: Score 10 10 10
Security Plan Assessed by Consultant(if prepared by, also give points for assessed by): Score 10 10 10
Security Plan Prepared for CCB Address (specific proposed location): Score 10 10 10
Security Plan includes Site Plan of Premise: Score 10 10 10
Security Plan includes Building Layout Plan: Score 10 10 10
5.1 Sub-Total:50 50
Criteria Narrative:
4.5 Describe procedures and training for all fire and medical emergencies.(100 points possible)
5.1 The Security Plan shall be prepared and/or assessed by a professional security consultant.(50 points possible)
4.3 Describe evacuation routes. (50 points possible)
5.2 Premises (Security) Diagram. In addition to diagrams submitted for other sections of the application, applicants are expected to submit a premises diagram (or site plan) which, focuses on the proposed security measures and how
they relate to the overall business. (Pursuant to CCR Title 16, Division 42, §5006. Premises Diagram).
5.2.1 The diagram shall be accurate, dimensioned and to scale (minimum scale ¼"). The scale may be smaller if the proposed location exceeds more than a 1/2-acre parcel but must not be printed on larger than an 11" x 17" sheet of
paper. (Blueprints and engineering site plans are not required at this point of the application process)
Criteria Narrative:
Criteria Narrative:
Criteria Narrative:
Criteria Narrative:
4.4 Location of fire extinguishers and other fire suppression equipment. (50 points possible)
Premises (Security) Diagram Provided: Score 20 20 15 10 20
Diagram is drawn to correct scale: Score 5 5 5
Diagram provides required details for premise: Score 5 5 5
Diagram shows the location of all security cameras: Score 5 5 5
Descriptions of activities to be conducted in each area of the premise 5 5 5
Limited-Access Areas Clearly Marked: Score 5 5 5
Number and Location of All Security Cameras Identified: Score 5 5 5
5.2 Sub-Total:50 50
Intrusion Alarm and Monitoring System Identified: Score 15 15 15
Name and Contact Information for Monitoring Company Provided: Score 5 5 5
Total Points of Entry into Premise Identified: Score 5 5 5
All Points of Entry to be Alarmed Identified:5 5 5
Type of Alarm Identified (motion, infrared, glass break, etc.): Score 10 10 10
Backup Power Supply Identified: Score 10 10 10
5.3 Sub-Total:50 50
Written Cash-Handling Procedure Provided: Score 30 30 20 15 20
Dual-Custody is Practiced for all cash handling: Score 10 10 0 No mention of dual custody
Video Surveillance Used to Monitor All Cash Handling: Score 20 20 20
Armored Car Service Used for Bank Deposits: Score 10 10 10
All Cash Deposited weekly with Bank: Score 10 10 0 No mention of frequency
Onsite Vault Provided to Secure Cash Prior to Bank Deposit: Score 20 20 20
5.4 Sub-Total:100 70
CCB will use onsite security guards: Score 10 10 10
All onsite guards will be licensed and bonded: Score 10 10 0 No mention of being bonded
All onsite security guards will be licensed to carry firearms: Score 10 10 10
Onsite security guards will be on duty before CCB opens for business: Score 10 10 10
Onsite security guards will be on duty after CCB closes for business: Score 10 10 10
5.2.4 Limited-access areas, defined as areas in which cannabis goods are stored or held and only accessible to permittees, or its employees or contractors and areas used for video surveillance monitoring and storage devices
(Pursuant to CCR Title 16, Division 42, §5000 (m) Limited-Access Area and §5042 Limited-Access Area.
5.2.5 Number and location of all video surveillance cameras. (50 points possible)
5.4 Briefly describe cash handling procedures which covers day to day transactions with customers, vendors armor carrier vehicles and transporting it to the bank.(100 points possible)
5.5 Discuss whether the CCB will utilize the services of on-site security guards. Include in the discussion: (50 points possible)
5.5.1 Number of guards.
5.5.2 Hours guards will be on-site.
5.3 Identify intrusion alarm and monitoring system including the name and contact information for the monitoring company (if the company has been selected).(50 points possible)
Criteria Narrative:
Criteria Narrative:
Criteria Narrative:
5.5.3 Locations at which they will be positioned.
5.5.4 Guards' roles and responsibilities.
5.2.3 Description of cannabis activity that will be conducted in each area of the premise. Commercial cannabis activities that must be identified on the diagram/site plan may include but are not limited to the following if applicable to
the business operations; storage areas, batch sampling areas, loading/unloading of shipment areas, packaging and labeling, customer sales areas, training areas, employee break room areas, extractions, infusions, processing, and
testing areas.
5.2.2 The diagram must be drawn to scale and clearly identify property boundaries, entrances, exits, interior partitions, walls, rooms, windows, and doorways. The activity in each room and the location of all cameras must be
identified in the diagram.
5.5 Sub-Total:50 40
Section 5 Total:300 260
Section 1: Business Plan Total Points:300 242
Section 2: Social Policy & Local Enterprise Total Points:400 376
Section 3: Neighborhood Compatibility Total Points:300 281
Section 4: Safety Plan Total Points:300 164
Section 5: Security Plan Total Points:300 260
Total Points Achieved:1600 1323
82.69%
TOTAL SCORE
Criteria Narrative:
City of Fresno
Commercial Cannabis Business Permit
Application EvaluationBusiness Name: Haven #20
Application # C-20-108
Score 1 Score 2 Score 3 Average%
Phase III
Points
Possible
Phase III
Points Actual
Phase II
Points
Possible
Phase II
Points
Actual Total Score
Section 1: Business Plan 90%92%95%92.33%300 277.00 300.00 242 519
Section 2: Social Policy 90%90%95%91.67%500 458.33 400.00 376 834.33
Section 3: Neighborhood 90%90%95%91.67%300 275.00 300.00 281 556
Section 4: Safety 90%90%90%90.00%300 270.00 300.00 164 434
Section 5: Security 90%90%95%91.67%300 275.00 300.00 260 535
Section 6: Location 90%85%90%88.33%200 176.67 -0 176.67
Section 7: Community Benefits 90%90%90%90.00%500 450.00 -0 450.00
Total Score (points)2400 2182 1600.00 1323 3505
Total %87.63%
PLANNING AND DEVELOPMENT DEPARTMENT
2600 Fresno Street • Third Floor Jennifer K. Clark, AICP, Director
Fresno, California 93721-3604
(559) 621-8277 FAX (559) 498-1026
November 19, 2020 Please reply to:
Rob Holt
(559) 621-8056
Candyce Miller
18012 Cowan, Suite 205
Irvine, CA 92614
Dear Applicant:
SUBJECT: ZONING INQUIRY NUMBER P20-04017 REQUESTING INFORMATION
REGARDING CANNABIS RETAIL FOR PROPERTY LOCATED AT 335 WEST
OLIVE AVENUE
(APN 450-191-24)
Thank you for your inquiry regarding the allowance of new cannabis retail uses. The requested
information about cannabis retail uses was analyzed using Article 27, Chapter 15 of the Fresno
Municipal Code (FMC) of the City of Fresno. Please note, all research for this inquiry is based
on existing land development of the subject property. If there are multiple buildings on the
subject property, this research was based on the address provided in the request. This research
does not take into effect of future development unless provided in your application request. With
that, research of a proposed cannabis retail business on the subject property conveys the
following:
1. All cannabis retail businesses must be located on property zoned DTN (Downtown
Neighborhood), DTG (Downtown General), CMS (Commercial Main Street), CC
(Commercial Community), CR (Commercial Regional), CG (Commercial General), CH
(Commercial Highway), NMX (Neighborhood Mixed-Use), CMX (Corridor/Center Mixed-
Use), RMX (Regional Mixed-Use), and must meet all of the requirements for
development in these zones, including, but not limited to, parking, lighting, building
materials, etc.
The subject property is zoned CMS, which is one of the allowable zone districts for
cannabis retail businesses. Development standards of the CMS zone district are
available in Sections 15-1203, 15-1204, and 15-1205 of the FMC. The subject location
meets the zone district requirement, per Section 15-2739.B.1.a of the FMC, for a
cannabis retail business.
2. All building(s) in which a cannabis retail business is located shall be no closer than 800
feet from any property boundary containing the following: (1) A cannabis retail business;
(2) A school providing instruction for any grades pre-school through 12 (whether public,
private, or charter, including pre-school, transitional kindergarten, and K-12); (3) A day
care center licensed by the state Department of Social Services that is in existence at
the time a complete commercial cannabis business permit application is submitted; and,
(4) A youth center that is in existence at the time a complete commercial cannabis
business permit is submitted.
Zoning Inquiry P20-04017
335 West Olive Avenue
Page 2
November 19, 2020
The subject property is not located within 800 feet of the property boundary of any of the
above-mentioned uses. The subject building meets the separation requirements,
per Section 15-2739.B.1.b of the FMC, for a cannabis retail business.
3. Prior to commencing operations, a cannabis retail business must obtain a Cannabis
Conditional Use Permit from the Planning and Development Department per Section 15-
2739.N of the FMC.
4. No more than 2 cannabis retail businesses may be located in any one Council District. If
more than 14 are ever authorized by Council (more than 2 per Council District), they
shall be dispersed evenly by Council District.
The subject property is in Council District 3. There are currently no cannabis retail
businesses located in Council District 3. This location requirement is satisfied for a
cannabis retail business.
Please review the entirety of Article 33, Chapter 9 (Cannabis Retail Business and
Commercial Cannabis), and Section 15-2739 (Adult Use and Medicinal Cannabis Retail
Business and Commercial Cannabis Business) of the FMC to understand other
requirements of cannabis retail businesses, including but not limited to, application
requirements, signage, etc.
This information was researched by the undersigned per the zoning request. The undersigned
certifies that the above information contained herein is believed to be accurate and is based
upon, or relates to, the information supplied by the requestor. The City of Fresno assumes no
liability for errors and omissions. All information was obtained from public records held by the
Planning and Development Department.
A copy of the Fresno Municipal Code may be obtained by contacting the City Clerk’s office at
559-621-7650. The Fresno Municipal Code may also be searched on the Internet, free of
charge, by going to www.fresno.gov. If you have questions regarding this matter, please
contact me by telephone at 559-621-8056 or at Robert.Holt@fresno.gov.
Cordially,
Rob Holt, Planner III
Development Services Division
Planning and Development Department
1.1 OWNER QUALIFICATIONS
EXECUTIVE SUMMARY
Haven is a safe space, a sanctuary where all can
feel comfortable and content to be their truest
self. All Haven stores offer a place to explore,
discover and learn about all things cannabis. Our
identity was developed from three underlying
principles: Legitimacy, Quality and Openness.
All Haven locations are legitimate; they are
operated by true professionals, who are industry
experts with proven experience in the cannabis
industry, in licensed state-of-the-art facilities that
are both tasteful and upscale.
Haven focuses on curating quality products from
responsible, ethical manufacturers and brands
known specifically for safety, high standards and
effectiveness.
We value openness and understand that every
cannabis users’ experience is unique to their
own interests and needs. Whether seeking
cannabis for health, wellness, or simply to have
fun, Haven’s focus on providing guests with
ample educational opportunities and frequently
updated educational materials ensures that each
guest is armed with the knowledge necessary to
make an informed decision on product selection.
Providing a relaxed and open atmosphere
enables guests to feel comfortable in asking
questions and seeking advice from Haven’s
experienced staff.
MISSION & GOALS
Our Mission
Haven’s mission ‘to provide the most enjoyable
cannabis buying experience, made through
moments of authenticity, wellness and
exploration’, is achieved at each of Haven’s
locations. Haven strives to be regarded as a
resource for holistic health, employment and
career opportunities, and community activism.
The following key objectives are our pathway to
achieving our mission and operating a legally
compliant cannabis business in the City:
»Obtain all required permits and approvals
from the City and State to open a cannabis
retail facility;
»Remain in compliance with all state and local
laws and actively participate in regulatory
development;
»Execute a well-planned construction and
build-out plan allowing for operations to
begin without delay;
»Formulate a realistic estimated budget to
ensure sufficient funding and sustainable
operations;
»Become the premier and preferred cannabis
retail location for local residents and
businesses;
»Utilize business-to-business partnerships
that strengthen community development;
»Provide cannabis education to the community
and facilitate a dialogue about concerns,
potential safety issues and progress in the
field;
»Provide a safe space for patients and guests
to access cannabis, thereby promoting
healthy living and a community network.
»Stimulate the local economy by providing
a fun, modern and relaxing retail shopping
experience; and
»Earn a reputation for having the most
knowledgeable, friendly, and accessible
budtenders who thoroughly guide guests
through the product selection.
EXPERIENCE HIGHLIGHTS
»15 collective years of cannabis retail and
cultivation business operations experience.
»In the State of California: 6 legally operating
storefront retail cannabis businesses;
4 storefront retail cannabis businesses
scheduled to open in 2020-2021.
»All retail operations are 100% citation free
and compliant.
»Successfully led multiple medical only stores
through adult-use transitions.
»Implemented leading-edge employee
training program utilizing product vendors
as additional sources of educational
programming.
Like Haven, Saeed also sees the value in giving
back to the community. He presently gives to
St. Judes Hospital, Children in Need and to his
church. In the past, Saeed served as a co-coach
for his daughter’s soccer team. Saeed is a family
man and focused a great deal of his time on
nurturing his daughters and participating in their
education.
Mark Simonian, Owner and COO
Mark Simonian, a senior
level business executive,
holds both a Bachelor’s
and Master’s Degree in
Electrical Engineering from
UC Davis. In 2016, Mark
joined ShowGrow on a
contract basis and then in
early 2017, after spending
seven years employed by
Intel Corporation, Mark joined ShowGrow as
the Chief Technology Officer. In this role, Mark
was integral in transitioning ShowGrow from a
medical-use cannabis company to an adult-use
recreational company upon the passing of the
Adult Use of Marijuana Act (Proposition 64).
Mark has successfully improved business
outcomes and customer experiences through a
focus on efficiency, effectiveness and innovation.
Mark was key in implementing the use of data
analytics in the day-to-day business operations
of ShowGrow assets, which greatly increased
efficiency. Under his leadership and guidance,
and by implementing cutting-edge standard
operating procedures (“SOPs”), ShowGrow
increased annual revenues from $13 million to
$21 million. After the restructuring of ShowGrow,
Mark assumed the role of Chief Operating Officer
of all Haven locations and will continue that
role in Fresno with Haven. Mark now oversees
operations, legal compliance, application drafting
and licensing, staffing and implementation of
policies and procedures.
Michael Simonian, CEO
In 2014, Haven founder
Michael Simonian entered
the licensed cannabis
industry, teaming up with a
separate group of partners
to create the cannabis
company ShowGrow.
ShowGrow was an Orange
County based cannabis
company with a focus on
retail. Under Michael’s
leadership, between 2015-2018, ShowGrow
launched several cannabis dispensaries. In
2018, the partners of ShowGrow decided to
pursue individual interests and the company
restructured, dividing its assets among the
partners. Michael retained multiple licenses,
and with the assistance of Mark rebranded the
company as Haven.
Michael is a passionate advocate for the health
and wellness benefits of cannabis and has made
employee, customer and patient education
cornerstones of the Haven business philosophy.
As is evidenced below, Michael has played an
integral role in each cannabis business that he
has launched. From designing, building, staffing,
operating, implementing community integration,
and enforcing legal compliance, Michael has
experienced all that cannabis retail operations
include. He is a true cannabis retail expert.
Michael serves as the Chief Executive Officer of
Haven.
Please see the sections to follow for a thorough
explanation of this team’s cannabis business
operations experience.
Operational Licensed Retail Storefront Cannabis Businesses
Haven was founded as a means to connect cannabis enthusiasts with a friendly and stress-free
consumer experience. Haven locations all share a common theme and underlying principle of providing
top notch educational training to both employees and consumers to ensure the safe use of cannabis
products. Michael and Mark Simonian currently own and operate the following retail businesses:
Future Licensed Retail Storefront Cannabis Businesses
Due to Haven’s success in the market, exceptional leadership team, and unique approach to cannabis
retail sales, Haven has been awarded multiple licenses throughout the State of California both through
and outside of the merit based process. Aside from those listed above, Haven intends to launch several
more retail dispensaries in 2020 and 2021. The following is a list of future Haven locations all in different
phases of the startup and licensing process.
City of Maywood
Haven | Maywood
Adult / Medical Cannabis
Retail Store
3951 E. Slauson Ave.
Maywood, CA 90270
Opened November 2018
City of Long Beach
Haven | Lakewood
Adult / Medical Cannabis
Retail Store
4855 N. Bellflower Blvd.
Long Beach, CA 90808
Opening Q4 2020
Haven | Paramount
Adult / Medical Cannabis
Retail Store
2801 E. Artesia Blvd. Long
Beach, CA 90805
Opened January 2020
Haven | Belmont
Adult / Medical Cannabis
Retail Store
404 Redondo Ave. Long
Beach, CA 90814
Opened September 2020
City of Long Beach
Haven | Los Alamitos
Adult / Medical Cannabis
Retail Store
3401 Norwalk Blvd. Long
Beach, CA 90808
Opened December 2019
County of Riverside
Haven | Corona
Adult / Medical Cannabis
Retail Store
2000 Frontage Road.
Corona, CA 92882
Opening 2021
Haven | Downtown Long
Beach
Adult / Medical Cannabis
Retail Store
1248 Long Beach Blvd.
Long Beach, CA 90813
Opened February 2020
City of San Bernardino
Haven | San Bernardino
Adult / Medical Cannabis
Retail Store
164 W. Redlands Blvd.
San Bernardino, CA 92408
Opened November 2020
Haven | Temecula
Adult / Medical Cannabis
Retail Store
30195 Auld Road.
Murrieta, CA 92563
Opening 2021
City of Porterville
Haven | Porterville
Adult / Medical Cannabis
Retail Store
1 West Morton Ave.
Porterville, CA 93257
Opening 2021
RETAIL CANNABIS BUSINESS OPERATIONS
EXPERIENCE
AHPS Collective/ShowGrow 2014
In January of 2014, Michael began his licensed
cannabis career when he joined the management
team of AHPS Collective in Los Angeles.
Possessing natural leadership abilities, Michael
was immediately cast into the role of Director of
Operations. His responsibilities were plentiful, as
he developed AHPS Collective from the ground
up. Upon the formation of ShowGrow, AHPS
Collective was eventually rebranded. Upon the
restructuring of ShowGrow, Michael did not
retain ownership in this project.
Design & Build-Out (Los Angeles)
AHPS Collective occupied a 15,000 square foot
facility that housed both retail and cultivation.
Michael was responsible for the design and
construction of the facility, while ensuring
compliance with all regulations and laws under
Proposition 215, as well as the ever-changing
Los Angeles ordinance regulating pre-ICO (pre-
Interim Control Ordinance) dispensaries. From
the inception of this project, Michael was faced
with obstacles. The building required a massive
power upgrade in order to support the needs
of the business. To accomplish the upgrade,
Michael forged meaningful relationships with the
City’s Department of Planning and Department
of Water and Power, maintaining constant and
close communication in order to successfully
complete the project. Due to zoning restrictions,
the geographical location of the dispensary
was centered in an area of town yielding a high
percentage of homeless persons. Michael did
not allow the location of the dispensary to deter
him from his goal of operating successfully.
Instead, he focused his energy on designing a
neighborhood compatibility plan that addressed
enhanced safety and security measures to meet
the demand of the area. In a short amount of
time, the area began to change for the better.
The clean-up of the surrounding community is
an aspect of ShowGrow LA of which Michael is
most proud.
Operations
As the Director of Operations, Michael wore many
hats. Most notably, Michael developed protocol
and oversaw implementation of protocol related
to employee training, inventory control, cash
management, and safety and security, to name
a few. Michael was responsible for implementing
and monitoring the regulatory compliance of
the business, including conducting audits of the
SOPs on a regular basis, as well as providing
ongoing employee training.
Introduction of Data Analytics
In 2016, utilizing his engineering background and
practical experience at Intel, Mark transformed
the cultivation side of this business. Through
introducing, teaching and developing a system
for incorporation of data analytics, Mark was
essential in streamlining the cultivation process.
As a result, the business evolved from a non-
technical, non-data driven operational platform,
to one that incorporated analytical methodologies
beneficial in day-to-day operations.
ShowGrow 2015
After having success launching AHPS Collective,
in December of 2015 Michael, now a member of
newly formed ShowGrow, launched ShowGrow
Santa Ana.
At the dissolution of ShowGrow, Michael retained
the rights to the Santa Ana business. Due to the
enormous success of ShowGrow Santa Ana, in
2019, the business was sold to MJIC, a Canadian
cannabis company.
Design & Build-Out
Just as Michael led the design and build-
out of AHPS Collective, he again took on this
responsibility for ShowGrow Santa Ana. Michael
carefully navigated the local guidelines and
zoning and planning regulations. Aware that a
business thrives when supported by the City and
City staff, Michael made it a point to include and
keep apprised members of the local government
in the progress of this project.
Early Financial Success
Where many businesses take upward of
one year to become profitable, through the
leadership provided by Michael, ShowGrow
Santa Ana turned a profit after only five months
of retail operations. To accomplish this, Michael
focused on creating a realistic but lean start-
up budget, and only deviated from the carefully
crafted budget when absolutely necessary.
Strict monitoring of the build-out, start-up and
operations aspects of the business, ensured
that the dispensary achieved the financial goals
projected.
Honors and Recognition
As ShowGrow Santa Ana became a hotspot for
cannabis consumers, the regulatory landscape
underwent a massive overhaul. With the passing
of Proposition 64, recreational cannabis became
available to the non-medical consumer. Michael
led the charge on Proposition 64 compliance,
and his efforts were rewarded when ShowGrow
Santa Ana was named as Orange County’s
Best Dispensary by OC Weekly Magazine
two years in a row. Focusing still on patient
care, but also identifying the needs and wants
of the recreational consumer, Michael again
successfully transitioned the business model
and ShowGrow Santa Ana thrived.
Organica Patient Group (Arizona) 2015
In 2015, Michael was presented with an
opportunity to partner on a 10,000 square
foot cultivation located in Prescott Valley and
retail dispensary in Chino Valley, AZ. Upon
joining the project, Michael took on the role of
Project Integration Coordinator. In this role,
he redesigned the cultivation and oversaw the
entire build out. In addition, Michael utilized his
success in cannabis retail to optimize the retail
experience.
ShowGrow Ramona 2016
Less than one year after launching the Arizona
project, ShowGrow teamed up with an existing
dispensary owner in Ramona, CA. At the time, the
dispensary owner had completed only a partial
build out, so the dispensary was not yet up and
running. Michael assisted with the completion of
the build out, utilizing the same skill and judgment
as in prior projects. Utilizing the same business
model as previously launched dispensaries, the
Ramona location quickly became profitable. At
the time of the dissolution, Michael relinquished
ownership rights in the Ramona location.
ShowGrow Las Vegas 2016
Looking to expand the ShowGrow brand, in
2016, Michael negotiated a joint venture with a
retail license winner in Las Vegas and opened
ShowGrow Las Vegas. Michael was responsible
for designing the store, drafting the SOPs to
comply with the regulations in Nevada and Clark
County, and oversaw the complicated transition
from medical to adult use.
Medical to Recreational Transition
In early 2018, regulations began to change
across the country and many medicinal
dispensaries transitioned from “medicinal
only” to a combination of “medicinal and
recreational.” With this transition came a whole
new framework of regulatory requirements to
obtain proper recreational licensing. Having
navigated Proposition 215 and Proposition 64 in
California, Michael possessed the requisite skills
and understanding to assist in this transition.
Implementing new policies and procedures, new
employee training guidelines, new inventory
tracking processes, and heightened security and
safety measures, Michael successfully led the
transition while maintaining full legal compliance.
ShowGrow/Haven (Long Beach) 2018
In 2016, ShowGrow entered into multiple
agreements with license holders in the City of
Long Beach. Inexperienced operators were
seeking assistance from those with experience.
Michael, having been through the startup phase
multiple times previously, saw this challenge
and met it with maximum enthusiasm. In total,
ShowGrow acquired 6 licenses. Upon acquisition,
one retail location was immediately opened at
3411 E. Anaheim St, Long Beach, CA 90804 . It
was branded ShowGrow Long Beach, and still
remains branded as such today.
Shortly thereafter, ShowGrow restructured. In
the dissolution, Michael acquired five of the six
Long Beach licenses. While initially slowed by
the dissolution, Michael and Mark strategized
and formulated a roll-out plan for each of the
five licenses. Presently, four of five licenses are
open for business (Los Alamitos, Downtown,
Paramount, and Belmont). The last one,
Lakewood, is scheduled to launch in Q4 this
year. While these licenses were getting off the
ground, Haven also acquired another license in
the City of San Bernardino. Upon a successful
launch of our Lakewood license, Haven will be
actively operating seven retail locations.
Honors and Recognition
In 2018, Michael and the ShowGrow team
achieved yet another honor. As a result of
truly understanding the cannabis market, how
to successfully operate a consumer-friendly
dispensary, and having the ability to identify
which products consumers favored, ShowGrow
Long Beach was named Best Dispensary in the
County by OC Weekly Magazine.
Conquering Community Pushback
After the dissolution, as Haven began to work
toward launching the additional five licenses
held in Long Beach, they were met with some
opposition. Cannabis was quickly moving through
the Long Beach community and there was quite
a bit of resistance by community members.
Understanding the need for community support,
Michael and Mark quickly strategized ways to
involve the community in the planning process.
By including community members, their ideas
and concerns, and having an open-door policy,
the negative feelings quickly reversed. Haven
now operates multiple stores in Long Beach,
each successful and welcoming in nature.
Industry Advancements
Throughout his career Michael has remained
laser-focused on the health and wellness benefits
of cannabis and cannabis-related products.
As part of this effort, he has implemented a
leading-edge program in all Haven locations. All
vendors distributing products to Haven locations
are required to provide in-store training for
employees in order to ensure that employees
have the appropriate level of product knowledge
when educating consumers. With the vast array
of cannabis products available on the market,
properly educating those selling the products
to others, is imperative. As an additional
step, Michael requires the vendors to provide
education sessions for patients and customers,
supplying valuable and first-hand information
associated with their respective product lines and
proper uses. Michael is a champion of proper
product education and realizes that initiating
this additional step in employee/customer
educational training provides employees with an
additional opportunity to receive education which
benefits the cannabis industry as a whole.
Mark has focused many hours of his time
pioneering new trends and best practices
in the industry through the development of
standard operating platforms, retail security
and digital technologies. Implementation of
these developments has greatly improved the
operations of Haven locations.
Giving Back
Giving back to the community is an important
aspect of each Haven location and the company
as a whole. As is shown in Section 7, Haven
spends a great deal of time and resources giving
back to the community where we operate. In
2020, Haven contributed to the community in the
following ways:
»International Day of Forests - donated and
planted trees.
»COVID-19 Community Relief Drive - donated
100 care packages.
»Stand Together LBC - supported neighboring
businesses through cross-promotion.
»Harvey Milk Day Fundraiser - raised funds
for LBGLCC.
»N-95 Mask Frontline Fundraiser - donated
10k face masks.
»Juneteenth Education & Fundraiser/
Community Cleanup.
»Boomer Day Sale & Fundraiser - senior
citizen discount day.
»Women’s Equality Day Fundraiser - donated
funds to ShesTheFirst.org
»National Expungement Week Fundraiser -
donated funds to Cage Free Cannabis.
»Dee Andrews 100 Families Fundraiser -
donated 100 care packages.
»Cat Rescue Fundraiser and Adoption Fair -
donated funds and held on-site pet adoption.
»Roosevelt Headset Donation - donated
$ to Roosevelt High School (Fresno)
for distance learning headsets.
Please see letter from Fresno Unified School
District on next page.
MEET THE EXTENDED TEAM
Johnnie Hernandez
Johnnie Hernandez is an
experienced, engaging
speaker and mentor,
and a proven Fortune
50 business executive
with a broad range of
leadership experience in
retail operations, mergers
and acquisitions, the
cannabis industry and
entrepreneurship. Over the
course of his successful 35-year career, Johnnie
has developed a simple but very powerful
philosophy: The best way to deliver lasting
business results is to put people first.
Business Experience
Johnnie honed his operational and talent
management skills at Best Buy, developing a
reputation as a leader who delivered exceptional
business results by consistently driving the
highest team engagement scores for the $40
billion, Fortune 50 powerhouse. For more than 28
years, he built a reputation as a leader focused
on employee development, operational design,
retail execution and culture change.
Since leaving Best Buy in 2013, Johnnie
founded Living with Purpose to fulfill his vision
for a different type of C-Suite advisory practice,
and Erizo Ventures, Inc. – a SkyZone franchise
focused on building parks in the most diverse
U.S. markets – for which he served as COO and
President of the Franchise Advisory Council.
Cannabis Business Experience
For the last several years, Johnnie has held
a variety of leadership roles in the cannabis
industry. He serves as Head of Retail and
Company Operations for one of the most highly
respected cannabis companies in the U.S., and
holds an executive position leading the M&A
integration capability for Harvest Health and
Recreation. Johnnie also sits on the Board of
Five Star Holdings, a highly successful start-
up multi-state cannabis brand, and Manas
Ventures, a venture capital firm focused on the
commercialization and scaling of proprietary
technologies in the cannabis industry.
He consults regularly with cannabis start-ups,
vendors, local communities and media outlets
– fostering an environment of inclusiveness,
solid business practices and education on the
health benefits of cannabis. A sought-after and
compelling presenter who speaks regularly at
business and academic conferences around the
world, Johnnie is passionate about sharing his
expertise and inspiring people to achieve their
absolute best.
Joshua Tims
Joshua Tims is a proven
health and wellness
industry executive with
more than 14 years of
experience in the retail
cannabis industry. As the
Chief Retail Officer for UL
Brands, Joshua has built
a strong track record of
business success and a
personal reputation for ethical leadership and
integrity. Having been a beacon in Retail Cannabis
for community responsible dispensaries has
made Josh an invaluable commodity to Haven.
Cannabis Business Experience
Joshua began his career with the Berkeley
Patients Group in 2004, helping thousands
of patients discover and unlock the medicinal
benefits of legal cannabis use. Over the course
of his four years with BPG, Joshua trained and
developed hundreds of additional employees,
employing the highest ethical standards for
pairing patients with products to alleviate
symptoms of a variety of medical conditions
often terminal. He also volunteered his personal
time as an outreach coordinator on behalf of the
industry, helping educate the broader community
on the benefits of cannabis.
In 2009, Joshua accepted a leadership position
with Harborside Health Center, where he
supervised a staff of more than 40 employees
while also coordinating purchasing, compliance
and security. As part of this role, Joshua developed
and facilitated weekly orientation courses for new
vendors and performed inspections to ensure
all dispensary operations met regulatory and
company standards. He continued his role as a
community connector, networking with vendors
and customers across a variety of cannabis
seminars and events.
Joining UL Brands in 2013, Joshua accepted
a senior leadership role with a broad range
of responsibilities. Serving as the primary
liaison between the company founders and its
dispensary network, Joshua helped implement
an expansion plan that included the launch of
more than 100 new storefronts, growing annual
sales from $2 million to more than $80 million.
During this period Joshua oversaw all store
operations and created and implemented all
policies, procedures and training modules for
more than 400 employees serving customers
across five California counties. Throughout this
period of exponential growth, Joshua drove
improvements to the company’s retail operations,
visual merchandising, vendor contracting and
staff development – resulting in the company
being named Dispensary of the Year by OC
Weekly for five consecutive years (2013-2017).
ShowGrow transitioned to become Haven in
2019, with Joshua serving as the new company’s
Director of Vendor Relations & Retail Consultant.
Joshua has received numerous awards and
other forms of recognition for his work over the
years. He was the first runner-up for Purchasing
Manager of the Year (Leaflink) out of 700
nominations and finished in the 3rd place in the
Consumer Package Design Category for the
Golden Ink Awards – topping well-known & well-
funded consumer brands such as Nintendo and
FTD Flowers. Becoming the first ever Cannabis
company to place in the history of Golden Ink.
Early in his career, Joshua saw first hand the
health and wellness benefits that cannabis could
offer his patients and customers. He has helped
hundreds of thousands of people find relief from
various maladies and ailments, including helping
terminal cancer patients find comfort in their final
days. These experiences helped forge a deeply
personal perspective on the therapeutic nature
of cannabis, and the importance of working with
the community to provide a safe place to access
their medication.
Philanthropic Endeavors
Joshua is a true believer in giving back and
realizes that, in order to become a leader in the
community, philanthropy must be at the forefront
of any business. Joshua has volunteered with
Eli Home in Anaheim, Anaheim Fire & Police
Department, and organized Educational Supply
drives for local schools.
Lisa Gutierrez
Lisa Gutierrez is a world-
class retail and cannabis
industry leader with a
strong track record of
operational excellence and
business results. In the
course of her fast-rising
career she has proven
herself as a quick learner,
a nimble and adaptable
leader and a vocal advocate for bringing out the
best in others.
Business Experience
Lisa began her career as a retail sales associate
before quickly advancing into a role as chef and
manager of a highly respected food truck. She
then accepted a role in restaurant management,
with a focus on evaluating people, processes
and systems. She designed and implemented
new and repeatable standard processes,
reduced turnover and improved the overall guest
experience – resulting in a double-digit labor
decrease and increased revenue.
Cannabis Business Experience
Recognizing the significant opportunities
created by California’s legalization of medicinal
cannabis, Lisa began working for Happy Health
and Healing, where she assisted hundreds of
patients in finding the right products to alleviate
their various medical ailments. She soon moved
into a role as a store associate in a ShowGrow
dispensary and quickly became manager of
the medicinal outlet, helping drive more than
$25 million in sales and – upon the passage of
Proposition 64 – overseeing the evolution into
recreational sales.
Lisa’s reputation as a leading-edge cannabis
industry professional and retail operations
expert soon catapulted Lisa into a role as district
manager for Haven, the southern California
dispensary chain that offers a comfortable and
welcoming experience with unparalleled service.
Philanthropic Endeavors
Lisa also believes in the power of giving back
and supports charities and nonprofits such as
the Eli Home (a shelter for battered women and
children), The Midnight Mission (services for the
homeless), OC Rescue Mission (meals for the
homeless) and the Susan G. Komen Foundation
(cancer prevention). She also has organized
neighborhood and beach cleanups, as well as
educational seminars for her community.
Greg Nacham
Greg is a graduate of
Whittier College where he
earned a B.A. in Political
Science. He then went on
to receive his Juris Doctor
in 2011 from Whittier Law
School. In 2012 Greg was
admitted to the California
State Bar. Since becoming
licensed, Greg has gained
legal experience in Civil Litigation (including trial
work, discovery, and depositions), Family Law
(including paternity suits and trial work), Real
Estate Law (including unlawful detainers), and
Cannabis Law (including licensing, compliance,
litigation, real estate transactions, business
formations). Greg also has extensive experience
working with children in the dependency court
system, including trial work and adoptions.
Cannabis Legal Experience
The cannabis industry is a highly regulated
industry, with ever evolving regulations. Each
City, State and County have the ability to
implement their own regulations, which makes
it increasingly important to have a strong and
experienced legal team. Greg serves as Haven’s
in-house legal counsel and is responsible for
overseeing all outside counsel, collaborating
with government and cannabis licensing officials
in all levels of government, and ensuring the
implementation of regulatory updates as they
occur. In addition, Greg has also been involved
with the acquisition team at Haven. Greg will
continue to provide excellent legal oversight as
Haven expands in California.
Philanthropic Endeavors
Greg previously worked with economically
disadvantaged children through the nonprofit
Higher Edge. Many of these students were the
first in their family to attend college. Greg helped
mentor and tutor high school students through
the college application process, including SAT
tutoring, assisting with financial aid applications,
and college applications. Greg’s work with Higher
Edge helped dozens of students get admitted to
top tier universities.
In addition, Greg was also a volunteer adviser
with BBYO, a nationwide nonprofit organization
for Jewish youth. With BBYO, Greg acted as
a mentor and adviser for high school students,
including supervising weekend youth trips,
weekly student-led meetings, and numerous
extracurricular activities.
Courtney Caron
Courtney Caron works
closely with the Haven
team on all of its cannabis
projects, as cannabis
counsel and community
affairs consultant. Fresno
holds a special place in
Courtney’s heart, as she
spent nearly a decade
living, studying, working
and volunteering in the City of Fresno. In 1998
as a 17-year-old Freshman, Courtney set out
to earn her degree in Communicative Sciences
and Disorders (Deaf Education) from California
State University, Fresno (CSUF). As a Bulldog,
Courtney served as President, Vice President
and Philanthropy Chair of Alpha Xi Delta
Sorority, President of The Order of Omega, and
was named Greek Woman of the Year in 2002
for her philanthropic efforts and leadership skills
exhibited as part of the student body. In 2002,
Courtney was crowned Miss Fresno County
for the Miss America Organization and spent
the year volunteering and speaking to Fresno’s
youth on Arts Education. Following graduation,
Courtney took a teaching position at Sequoia
Middle School as a math and science teacher.
Having always had an interest in the law,
Courtney decided to enroll as a student at San
Joaquin College of Law (SJCL). While a student,
Courtney was a member of Delta Theta Phi
Fraternity, served as the Student Bar Association
President, sat as a member of the SJCL Board of
Directors, was the Brown Scholarship Recipient
and was a semi-finalist in the Hooper Moot Court
competition. Now, focusing her law practice on
cannabis law (an exciting and emerging area of
practice), Courtney has been featured in SJCL’s
Inter Alia and has spoken on the new student
panel.
Cannabis Legal Experience
In 2018, while attending a City Council meeting in
California City, Courtney met Michael Simonian.
Following this meeting, Courtney joined the
Haven team as outside legal counsel and
together with many of the team members listed
above, Courtney drafted and submitted cannabis
license applications across the State on behalf
of Haven. Courtney successfully assisted Haven
in winning multiple cannabis licenses across the
state, most recently in neighboring Porterville.
For two years, Courtney has followed the
legalization of cannabis in the City of Fresno, with
the hopes that one day Haven would have the
opportunity to apply for and provide the City with
legal, safe and quality cannabis products. Aside
from Haven, Courtney also represents multiple
other successful cannabis clients, for whom
she has attained numerous cannabis licenses
across the state. Courtney is most proud of the
fact that each of her clients are 100% citation
free, meaning they operate within the confines
of both local and state law. Due to Courtney’s
success with merit-based licensing and focus on
compliance, Courtney has become one of the
most highly sought-after cannabis attorneys in
the state of California.
Philanthropic Endeavors
Courtney has devoted a great deal of her life
to volunteer work and impacting change within
her community. On the civic side, Courtney was
elected into public office in 2010 as a member
of the Board of Directors for a local water utility
company. While a resident of Fresno, she
volunteered with numerous food banks, homeless
shelters, children’s related organizations, and at
civic events. In more recent years, Courtney has
served as a Steering Committee Member for the
Los Angeles Food Bank’s “Food From the Bar”
Campaign, a pro bono attorney for Bet Tzedek’s
(a legal nonprofit in Los Angeles, CA) LGBTQ
Gender and Name Change clinic, a volunteer for
Baby 2 Baby, and as a member of the Board of
Directors of Rail LA and the Cannabis Chamber
of Commerce.
With Haven’s expansion into the City of Fresno,
Courtney will serve as outside cannabis counsel.
Courtney will also assist with the implementation
of a free expungement clinic for local residents
through a partnership with her alma mater San
Joaquin College of Law and other members of
the local legal community.
PRINCIPAL ADVISORY TEAM
Fresno’s needs are different from other areas.
Many cannabis companies utilize the same
Advisory Team for each new jurisdiction where
they locate. This leaves us wondering if each
unique area’s needs are properly addressed.
Haven believes that each community has different
needs and therefore requires an Advisory Team
thoughtfully mixed with key community members
and those with cannabis industry experience. It
is our practice to seek out qualified individuals
from within the local community to join our
Advisory Team and we look forward to building a
team specifically for the City.
The cannabis industry is laden with regulatory
compliance requirements. Haven incorporates
four of our advisors, experts in the industry, to
join each of our community centric Advisory
Teams.
Elizabeth Jonasson Rosas
Elizabeth presently serves as the Strategy and
Communications Officer for Fresno Economic
Opportunities Commission. Elizabeth also
represents the Roosevelt High region on the
Fresno Unified School District Board, the third
largest school district in California. With her
international background and entrepreneurial
instincts, Elizabeth began Jonasson Consulting
to serve the thriving Fresno business community
interested in capturing a larger portion of the
Hispanic Market with expansion into Mexico.
Impressed with her skills, she was invited to join
the City of Fresno to do community outreach
and Spanish-language media relations. She
continued to use her media and outreach
experience joining Coalition for Clean Air, a
statewide policy advocacy organization. More
recently she used her talent in the San Joaquin
Valley office of the California High-Speed Rail
Authority as an Information Officer. For her work
there she was named the State Public Information
Officer of the Year for 2015. Elizabeth will assist
Haven with implementation of our local hire
program in an effort to exceed the City’s goals
represented in the Social Policy.
Marie Slater
Marie is a lifelong resident of Fresno and a
graduate of Fresno High School and California
State University Fresno, where she was a
member of Alpha Xi Delta Sorority. Upon
graduating Cal State Fresno in 1971, Marie
began a 47 year career as a teacher in the Fresno
and Clovis Unified School Districts, teaching at
both Daily Elementary and Pinedale. Marie has
devoted a great deal of time to giving back to the
community. She formerly served as an advisor
and board member for Alpha Xi Delta (where she
met Courtney Caron). Currently, she is a board
member of Temple Beth Israel and a volunteer for
Mike’s Books through the Housing Authority. Most
notably, Marie has been a docent of the Chaffee
Zoo since 1984. Marie will serve as a powerful
addition to Haven’s Advisory Team, contributing
her extensive knowledge of the educational
system and the needs of youth. Specifically,
Marie will guide Haven on the implementation
of our Youth Education and Youth Prevention
Plan, a comprehensive program designed to
properly educate the City’s youth on the dangers
of underaged cannabis use.
Dan Rowland
Dan is the founder and principal consultant of
Cordillera Advisory Management, which helps
companies and governments understand the
complexities, impacts and market opportunities
associated with the legalization of cannabis and
emerging markets. He advises organizations,
like Haven, on cannabis business planning,
operations, strategy, investment and development,
as well as licensing and compliance, guest and
community engagement, government relations,
and legislative and regulatory analysis.
Prior to launching his consulting practice, Dan
spent five years with the City and County of
Denver, leading implementation efforts for the
first major city in the world to develop a fully
legal, commercial cannabis industry. He was
Director of Public Affairs for Denver’s Office of
Marijuana Policy and Department of Excise &
1.2 BUDGET AND FINANCIAL MODEL
Fresno is home to nearly 530,000 residents and is growing at a rapid pace. With no legal cannabis
within miles of the City, there is an incredible need for legally tested and safe cannabis for sale. Even
the nearest licensed dispensaries are more than 35 miles away in Lemoore, Farmersville, Merced, and
Woodlake.The surrounding cities and towns of Clovis, Selma, Madera, Chowchilla, and Sanger will all
benefit from a nearby Haven location.
Haven’s financial model, as shown in Section 1.4 Pro Forma, is representative of the many years
of experience we have in this industry and the costs associated with the operations of our current
locations. In calculating the projections, we have allowed time for the City to award cannabis licenses
and an additional time for Haven to undergo the entitlement period and obtain all necessary licenses/
permits, both locally and from the State. This also includes all time associated with our buildout.
CONSTRUCTION BUDGET
Below, please find our proposed Construction Budget. We have accounted for all costs associated with
the interior and exterior buildout of the proposed property. From landscaping, to flooring, signage and
security, we have prepared a thorough budget. We have based these costs off those spent to build-out
other properties of similar nature, and feel these are a fair representation of our expectations.
PROPOSED TIMELINE
Description
Application Submittal Deadline
Final Review of Applications and Decision to Proceed to CUP
Submit for Conditional Use Permit
Submit for Seller’s Permit
Submit for Business License
Prepare architectural plans, including mechanical, electrical, plumbing, and
security, for submission for Planning Department’s approval
Secure General Contractor’s contract, scope of work, and detailed construction
budget with contractor
Submit all required documents to Planning Dept for review and Building Permit
Begin Construction at Haven Fresno
Start of Interior Remodel
Install Exterior Façade
Submit for State Licenses with BCC
Install electrical, plumbing, drywall, carpentry
Install Security Surveillance
Install Flooring
Install Interior trim and paint
Complete Construction
Purchase & Install POS systems, computers, etc.
Finalize Employee Hiring
Obtain State BCC Licensing
Employee Training
Test all equipment, SOPs, and systems
Complete Inspection with City of Fresno / Cert. of Occupancy
Obtain Inventory
Open House
Grand Opening
Completion Date
December 4, 2020
April 30, 2021
May 3, 2021
May 3, 2021
May 3, 2021
May 24, 2021
June 7, 2021
June 7, 2021
June 28, 2021
July 5, 2021
July 12, 2021
July 12, 2021
July 26, 2021
October 4, 2021
October 11, 2021
October 25, 2021
November 29, 2021
November 29, 2021
December 6, 2021
December 13, 2021
January 3, 2022
January 3, 2022
January 10, 2022
January 11, 2022
January 14, 2022
January 17, 2022
Estimated Groundbreaking: June 28, 2021
Estimated Operational Launch Date: January 17, 2022
Estimated Timeframe: 59 weeks
1.4 THREE YEAR PRO-FORMA
1.5 HOURS OF OPERATION / OPENING AND
CLOSING PROCEDURES
HOURS OF OPERATION
The State of California per 16 CCR §5403 and
City of Fresno per FMC §9-3310(a)(1) limit the
hours for operating retail cannabis businesses
from 6:00 AM to 10:00 PM daily. Haven
proposes to operate from 8:00 AM to 10:00 PM
daily, complying with both the City and State
regulations.
OPENING & CLOSING PROCEDURES
Overview
As with all of our dispensary procedures, Haven’s
Opening and Closing procedures emphasize our
dedication to:
»Employee Safety
»Inventory Control
»Overall Facility Safety and Security
»Exemplary Guest Services.
During business hours, a minimum of one
employee and one Security Guard will remain on
the property. After business hours, a minimum of
one Security Guard will remain on the property.
All staff members have designated opening and
closing procedures, outlined below, which follow
the most current industry specific regulations and
compliance guides. Safety is Haven’s primary
focus for not only our employees, but also for the
public at large.
OPENING PROCEDURES
All Staff Members
All staff members will implement the following
procedures each day upon arrival.
»Entrance & Parking: Each staff member
arriving at our facility will enter through the
secure access, employee/delivery entrance
and park in the designated employee parking
area.
»Visual Inspection: Upon exiting their vehicles,
staff members will conduct a visual inspection
of the storefront, parking lot, and surrounding
areas for safety and security concerns, (such
as forced entry, loitering, etc.).
»Reporting: Should an employee notice any
breaches in security during visual inspection,
they will immediately report it to one of our
24-hour onsite security guards, the Bureau
of Cannabis Control (“BCC”), and/or the
Fresno Police Department, as is appropriate
for the circumstances.
Management Staff
Management Staff begins their day as described
under “All Staff Members” above and arrive 30
minutes prior to retail hours.
»Disarming Security System: When
no safety/security risks are present, the
Manager will disarm the security system
utilizing their individually designated code
attached to their Employee ID.
»Securing Facility: Upon entering the
facility, the Manager will re-engage all
locks, illuminate all interior lighting, turn off
any manual exterior lighting, and adjust the
interior temperature as necessary.
»System Locks & Security: Manager will
perform a manual test of the premises alarm
system in accordance with provider protocols
and check that all door locks, cabinet locks
and safes are in operable condition and free
of tampering.
»Cameras: Manager will check cameras
for functionality, network connectivity and
unobstructed viewing;
»Cash Register: Each morning, the Manager
recounts the cash on hand to ensure it is
consistent with the prior night’s count and
deposits the designated amount in the cash
register for daily use.
»Clear Hazards: Manager will clear the
premises of any slip, trip or fall hazards and
verify that all emergency egress pathways
are unobstructed.
»Stocking Retail Room: Manager will
restock the display cases in the Retail Sales
Floor with onhand inventory.
»Permits: Manager will conduct a visual
inspection of all signage to confirm that local
and state permits/QR codes are up-to-date
and accessible.
»All Staff Arrival: Manager will unlock the
door and allow employees to enter upon
their arrival. Prior to the start of the business
day, the Manager will host a team meeting
to review operating procedures and discuss
any issues from the prior day.
»Point of Sale (“POS”): Manager will turn on
the POS and computer systems if they were
turned off the prior evening.
»Music: Manager will turn on in-store
overhead music.
»Displays: Manager will turn on and activate
any working displays, signage or video
displays.
»Retail Hours: Upon commencement of
retail hours (8:00AM to 10:00PM, daily),
only the front door allowing guest access to
the reception area will be unlocked. All other
doors, including the door that separates
the reception area from the retail area will
remain locked and access controlled. FMC
§9-3310(a)(4). The Manager will monitor the
cash on hand throughout the day. When any
register exceeds the designated amount,
excess cash will be collected and placed in
the safe, where it remains until the nightly
reconciliation. Additionally at the end of each
and every shift of a Customer Experience
Specialist (“CES”) their cash register drawer
will be reconciled against the POS and
excess cash will be placed in the safe.
»Additional Responsibilities: The Manager
is responsible for responding to emails, guest
complaints, staff inquiries, security inquiries,
receiving deliveries, ensuring proper breaks
for staff, replenishing the inventory, and
providing any other assistance as needed.
CES
CESs begin their day as described under “All
Staff Members” above.
»Entering Facility: Where no safety/security
risks are present, CES will approach the
employee entrance, buzz the door, and wait
for a Manager to unlock the door.
»Personal Belongings: Once inside, the
CES will take all personal belongings to the
employee lounge area and secure personal
belongings, (including cell phones), in the
locked receptacles provided.
»Clock-in: CES will clock-in using their
individualized employee ID and report to the
Manager on duty.
»Team Meeting: Manager will host a team
meeting with CES, and then each will begin
their daily operations.
»General Operations: CES will stock
inventory, assist guests with product
selection and conduct sales.
»Conducting Sales: CES will assist one
guest at a time. CES will engage with the
guest providing suggestions and information
on products.
»Secure Check-Out: Once the selection
has been made, CES will escort the guest
to the cashier, confirm the guest’s order and
apply any discounts, pack the order for exit
and receive payment. CES will record all
transactions in the POS system.
Reception Staff
Reception Staff begin their day as described
under “All Staff Members” above and are
positioned in the lobby throughout the day. The
main focus of Reception Staff is to check in
guests and verify proper identification.
»Customers Over 21 Years: Reception Staff
may only permit individuals who are over 21
years of age or older to enter the property.
Proof of age must be confirmed in the form of a
government issued ID. A government issued
ID consists of documents issued by federal,
state, county, or municipal government or
a political subdivision or agency thereof,
including, but not limited to, a valid motor
vehicle operator’s license, that contains the
name, date of birth, height, gender, and a
photo of the guest. Additional acceptable
formats of ID include those issued by the
Armed Forces, or a valid passport. FMC
§§9-3309(i)(4), 9-3310(a)(3)-(4); 16 CCR
§§5400, 5402, 5404.
»Customers 18 - 20 Years: Individuals
between the ages of 18 and 20 must possess
a valid identification as well as well as 1) a
valid physician’s recommendation or 2) a
valid Medical Marijuana Card as defined by
Health and Safety Code Section 11362.71.
FMC §§9-3309(i)(3) & 9-3310(a)(3),16 CCR
§5404(b).
»Reception Area: Reception Staff is
responsible to stock all water at the start of
each day and to ensure the reception area
is clean and tidy.
Security Personnel
Security Personnel are armed and, as with all
staff members, are responsible for implementing
Haven’s Security Plan, consistent with FMC §9-
3310(b)(1)(xii).
»Arrival: Security Personnel will be onsite 24
hours a day, but will be scheduled to have
shift changes at least 15 minutes prior to
the scheduled arrival time of the opening
Manager.
»Perimeter Inspection: At the start of each
day, Security Personnel will do a perimeter
inspection for any concerns. FMC §9-
3309(n).
»Entrance: Upon clearing the perimeter,
security personnel may enter the building
with the opening Manager.
»Opening Procedures: Once inside, the
Security Personnel will turn on the security
screens and assist with general opening
procedures.
»Locations: Once open, Security Personnel
will be positioned on the retail floor, in the
lobby, and outside to monitor the parking
lot and perimeter, consistent with FMC §9-
3309(b)(xiv).
»Briefing: Night shift personnel will arrive
with sufficient time to be briefed by the day
shift personnel. During off-hours, the main
focus of Security Personnel is to prevent
diversion and crime from occurring onsite.
CLOSING PROCEDURES
Management Staff
»Close of Business: Ten minutes before
closing, the Manager will notify all remaining
guests that final purchases need to be made.
All guests will be escorted out of the building
on time, the doors will be locked, and the
staff will reconcile all cash received.
»Cash Reconciliation: Managers will
reconcile all of the cash on hand and place
it in the safe.
»Stocking Retail Room: Manager will have
a daily checklist to ensure that all tasks are
completed, and the facility is left stocked
and organized for the next day’s operations.
»Storing Goods: Managers will remove all
cannabis goods stored in the retail area from
the display cases and relocate them to the
product storage room.
»Records: Managers will secure any records
identified in the Record Keeping Procedure
portion of this plan into their respective
locking cabinets or filing systems.
»Secure Computers: Managers will log out
of any logged in software and verify that
password protection is enabled.
»Locking Facility: Managers will check that
all interior doors, cabinets and safes are
closed and locked, turn off interior lighting
and activate the facility alarm system.
»Exterior Safety: Managers will verify proper
functioning of all surveillance cameras,
(confirming that there are no obstructions),
check that all exterior lighting is functioning,
walk the perimeter and verify all doors are
secure.
»Personal Safety: Scheduling practices will
ensure that the closing Manager remains
accompanied by armed security officers on
the premises until he or she departs.
Guest Experience Specialists (“GES”)
»Close of Business: GES will reconcile their
cash drawer at the end of each shift, prior to
leaving for the day.
»Inventory: GES will assist with storing
inventory in the vault prior to closing.
»Cleaning: If a GES is on a closing shift, they
will perform light cleaning duties.
Security Personnel
»Accompanying Closing Manager:
Security Personnel will ensure that the
closing Manager remains accompanied by
armed security on the premises until he or
she departs.
»Evening Patrol: Security Personnel will
patrol the surrounding area for suspicious
persons, vehicles or circumstances (persons
potentially lying in wait), reporting any such
findings to the contracted private patrol
operator or police, as appropriate, for further
investigation.
»Briefing: Night shift personnel will arrive
with sufficient time to be briefed by the day
shift personnel. During off-hours, the main
focus of Security Personnel is to prevent
diversion and crime from occurring onsite.
1.6 DAILY OPERATIONS
CANNABIS ACTIVITIES
Our expert team has proven success legally
dispensing cannabis. We are applying for a
Cannabis Retail Storefront license. As recipients
of this license, we will engage in a commercial
cannabis activity as defined in Fresno Municipal
Code (“FMC”) §9-3304(j), namely the retail
sales of cannabis and/or cannabis products.
In addition, we will be delivering and (while
permitted by law) offering curb-side pickup of
cannabis and/or cannabis products. Our daily
operations revolve around cannabis retail sales.
CANNABIS SERVICES
On a daily basis, we offer the following services
to each guest who enters our store. Offering
these services sets us apart from the majority of
other cannabis businesses, as our focus is on
our guest not simply selling a product.
»Personalized customer education of safe
use of cannabis;
»Personalized consultations on product types
and varieties;
»Guarantee of top-quality products, tested
and sourced ethically;
»Customer reward programs (loyalty and
recycling [where permitted by law]);
»Counseling on ancillary products sold, uses,
etc.
LEGALLY COMPLIANT OPERATIONS
Haven is not a first-time operator. For more
than a decade, Haven’s team has successfully
operated cannabis businesses. As the State’s
regulatory landscape has continued to change,
Haven has adapted business operations to
comply with all changes.
All employees attend mandatory training
where they are provided with an opportunity
to learn, review and ask questions about the
implementation of compliance measures.
Haven’s management team is always available
to City and State regulators, should the need
arise.
Haven’s combination of experience operating
in both the pre-regulation and post-regulation
market, competent management and legal team,
in-house compliance and training program, and
implementation of an open-door policy ensure
that Haven does and will continue to operate
according to City, State and applicable Federal
regulations.
DAY-TO-DAY OPERATIONS
Haven implements Standard Operating
Procedures (“SOPs”) to guide the day-to-day
operations of our cannabis businesses in a
compliant manner. We find that a uniform set
of policies not only ensures that our employees
meet certain company wide standards, but also
enables us to operate all Haven stores uniformly.
Each of the SOPs identified below are already
being used in each of our Haven locations, daily,
and have proven to be effective. The chart below
provides quick access to the section where you
can locate each of our SOPs that guide our day-
to-day operations. The SOPs below should
provide a detailed description of our day-to-day
operating procedures and the duties and tasks of
our employees.
Please note, in depth employee descriptions can
be found in Section 2: Social Policy and Local
Enterprise, sub-section 2.6.
In compliance with 16 CCR §5404 and FMC
§9-3309(i)(3), prior to dispensing medicinal
cannabis to a qualified patient, we must verify
the age and all necessary documentation of
each customer to ensure that no person is under
the age of 18. In addition, our Receptionist
will obtain verification from the recommending
physician that the person requesting medicinal
cannabis is a qualified patient. Per our Record
Keeping Procedure, we will maintain a copy
of the physician recommendation or ID card
(as described in Sections 11362.71 through
11362.77 of State Health & Safety Code, for a
period of seven years onsite.
These measures ensure that only qualified
customers gain access to cannabis products.
Customer Profile
Once age has been verified and confirmed, the
Receptionist will utilize Blaze Retail Point-of-
Sale (“Blaze”) to locate a consumer profile for the
guest. If one has not previously been established,
the Receptionist will ask the guest some
basic background questions (name, birthdate,
address, phone number, email and physician’s
recommendation or MMIC if applicable) in order
to create a guest profile. Haven collects this
information so that we may communicate with
our guests in the event of a product recall. At the
same time, the guest will be asked if they would
like to opt-in to advertising emails from Haven.
We never share the private information or data
of our guests and we do not solicit those who
opt-out.
Queuing Customers
Once properly checked in, guests will be
provided with the opportunity to immediately
enter the Retail Sales Floor if it is not full. We
seek to provide all guests with a personalized
experience, so we never admit more guests
to the Retail Sales Floor than we have staff to
cover. In addition, we will follow all State and City
regulations regarding occupancy limits due to
COVID-19, as we have been doing consistently
at all of our currently operating dispensaries.
The safety of our employees and guests is
our highest priority. Should the Retail Sales
Floor be at capacity, guests will be given the
opportunity to wait in our comfortable lobby, or
to queue outside the entrance as required due to
COVID-19 occupancy limits. As one guest exits,
the next will be given the opportunity to enter. In
the event that City regulations require customers
to form a line in front of the store, there will be
a designated queue area and onsite security
guards will be controlling the line and make sure
everything is orderly. In addition, Haven will
ensure that noise is kept to a minimum out of
respect for our neighbors.
1.6.1.ii LOCATION AND PROCEDURES FOR
RECEIVING DELIVERIES
APPLICABLE LAW
CCR: Title 16 §5052.1; FMC: §9-3309(f).
PROCEDURE
Receiving Cannabis Products
Haven only purchases cannabis goods from
licensed distributors. FMC §9-3309(f). Cannabis
goods will be received on site during predesignated
hours, between 8:00AM and 5:00PM. Cannabis
goods will be received through the Northwest
back door of Haven’s facility (See our floor plan
located in Section 6: Location), which is the sole
entry point for product delivery.
Only authorized management employees may
receive and approve cannabis goods shipments.
At the time of receipt, a Security Guard or
additional employee will also be present for a
two man process. As described below, a Haven
Manager will receive and inspect goods and
enter the goods into Blaze and CCTT-METRC
(“METRC”). The goods will then be transported
from the receiving area to the vault, and their
location will be recorded in Blaze. All subsequent
movement of products will be immediately
inputted into the POS and tracking systems.
Initiating Purchase Orders
»Haven will place orders for cannabis goods
online, on the telephone, or by using a
purchase order from a licensed distributor,
who will transport the cannabis goods to our
retail facility.
»All distributor deliveries will be placed to
Haven’s vendor appointment schedule,
which prevents any unannounced or non-
scheduled deliveries from occurring; and
»Each distributor will generate a shipping
manifest before goods are transferred from
its facility to Haven, which lists all purchased
goods.
Receiving Cannabis Goods into the Facility
»Upon delivery to Haven, the distributor’s
delivery employee will give the shipping
manifest to the Haven Manager receiving
the delivery.
»The Manager will inspect the shipment prior
to accepting the order. This will allow for
the return of any products (prior to being
unloaded into the storage area) due to any
defects in the shipment, such as incorrect
products in the shipment that do not match
the shipping manifest, incorrect packaging/
labeling, no certificate of analysis for the
batch, and expired products. 16 CCR
§5052.1.
»Once the shipment has been approved
by visual inspection and matched to the
list of products on the shipping manifest,
the Manager will accept the shipment and
transfer the products to the vault.
»All storage areas will be labeled, showing
where each type of product is stored, such
as flower, edibles, vape cartridges, topicals,
tinctures, etc.; and
»Once the product has entered the storage
area, all product movement up to that
point will be entered in METRC and Blaze,
including: Shipping manifest, date/time the
shipment entered the facility, the employee
who received and inspected the product,
and all certificates of analysis for the batch.
16 CCR §5052.1(c).
Blaze allows Managers and employees to store
vendor information and product information into
the system for ease of tracking. All new and
existing vendors will be stored in the software
along with vendor license numbers and expiration
dates.
The following information on incoming products
will be added to Blaze and METRC:
»Product Name and Type;
»SKU Number;
»Amount of cannabis goods by weight and
count;
»Date and time of transaction;
»Name and license number if other licensees
are involved in the transaction; and
»Additional information if goods are being
transported:
»Name, license number, and address of
originating licensee, transporter licensee,
and destination licensee;
»Date and time of departure(s) and
arrival(s); and
»Driver license number, make, model,
and license plate of the transporter and
vehicle.
»METRC Category;
»METRC ID Number;
»Brand;
»Distributor;
»Flower Type (Indica/Sativa/Hybrid);
»Unit of Measurement;
»Retail Price;
»Flower Equivalent;
»Low Inventory Threshold;
»Online Available E-Commerce;
»Online Title;
»Online Description; and
»Whether retail price includes excise taxes.
1.6.1.iii POINT-OF-SALE SYSTEM AND POS
TERMINAL LOCATIONS
APPLICABLE LAW
California Code of Regulations (“CCR”), Title
16, §§5001(c)(29)(B)(ii) & (iii); 5205(b)(5); 5037;
5048(f)(1); 5310; 5423; 5242; 5425.
PROCEDURE
All employees will use Blaze for storing company
records, creating consumer profiles and storing
consumer records, conducting inventory
management, generating reports and tracking
deliveries. Haven will integrate with METRC for
real time inventory tracking and management.
Blaze Retail POS
Blaze is the most sophisticated data-based
software system in the cannabis industry. Blaze
is CA Seed to Sale METRC Certified, provides
real time monitoring of inventory to prevent
unauthorized loss or diversion, as well as tracks
the location and movement of each delivery
driver.
Solid Security
Blaze utilizes the most current state of the art
encryption applications to ensure the security of
all data at all times. Transmitted data is kept safe
using the highest encryption standard available,
256-bit SSL. It runs completely on the leading
cloud provider, Amazon Web Services (AWS).
A secure location is used to store and use
encryption keys (which are rotated frequently)
using FIPS 140-2 validated hardware security
modules where unencrypted keys are only used
in memory. It leverages HIPAA guidelines to
ensure safety and durability of client data and
is fully HIPAA compliant. Employees will be
assigned a unique security log-in, which will only
allow access to the program functions necessary
to perform required job duties.
Data Driven CRM
Haven will use a guest relationship management
(CRM) system to help the business make data-
driven purchasing decisions and help with contact
management, sales, and productivity. The CRM
will give Haven insights about its guests, their
product preferences and purchasing habits, and
help the business find new guests. By collecting
this data Haven will be able to make more timely
and cost-effective inventory purchases and
increase the return on investment of its marketing
spend.
The CRM helps Haven organize its interactions
with external individuals, like guests and
suppliers, in one central location. By collecting and
making this data accessible to our organization,
we can see how we have communicated with
guests, what guests have bought, when they last
purchased and how much they paid.
Required Record Retention
In compliance with CCR 16 §5037, Haven will
properly store copies of all required books,
records, papers, documents, data, and other
physical or electronic information that will be
kept current, and preserved for a minimum of
seven (7) calendar years. Records will be made
available to the BCC upon request.
Hard Copy Record Retention
Haven prefers to keep hard copy records to a
minimum. All physical records will be scanned
upon receipt. In situations where a physical
document must be kept onsite, it will be stored in
a locked file cabinet in a secure, limited access
area. Access and keys will only be provided to
specifically assigned employees.
Electronic Record Retention
Records will be stored both onsite (in short-term
storage), and offsite (in long-term backup). Onsite
servers will be physically located in a secured
room. Haven’s electronic storage system will:
»Guarantee the confidentiality of the
information stored within;
»Provide safeguards against erasures and
unauthorized changes in data after the
information has been entered;
»Be capable of placing a litigation hold or
enforce a records retention hold for the
purposes of conducting an investigation or
in relation to ongoing litigation; and
»Be re-constructible in the event of a
computer malfunction or accident resulting
in the destruction of the data bank.
Blaze meets this standard.
Haven’s files will never be stored in public
internet spaces, including unsecured file storage
sites. Employees are strictly prohibited from
emailing sensitive data files to anyone outside
Haven without first seeking permission from
management.
Consumer Profiles
Prior to any sale (in-person, by telephone
or via website), a consumer profile will be
created. Consumer profiles allow Haven to
verify consumers, store consumer records (like
Physician’s Recommendations), track consumer
sales, maintain accurate inventory, track sales
trends, and communicate with consumers
should there be a product recall. Consumer-
specific transaction data and contact information
will never be shared with any third-party without
consumer’s written consent.
Quality Assurance / Inventory Control
Management
Blaze serves as the POS system for inventory
tracking and management. Haven will use
METRC for the same purposes and integrate it
with Blaze. Haven’s Inventory will fully comply
with the Track and Trace procedures outlined by
the State, as is shown in our Track and Trace
Procedure below.
Reconciliation of Inventory
The Inventory Manager will be responsible to
complete the following tasks associated with the
reconciliation of inventory:
»Halt all commercial cannabis activity during
the reconciliation;
»Run an inventory report every Sunday
evening and confirm with stock;
»Physically count the cannabis goods in
each batch to ensure they match the printed
inventory list;
»Verify that the company’s physical inventory
matches the records;
»If a discrepancy between the physical
inventory and the inventory log is discovered,
the Manager will commence a full audit of
the product, including:
»Reviewing video of the batch from the
time it was delivered to the premises by
the distributor;
»Reviewing video from the last
reconciliation;
»Reviewing the delivery inventory ledgers
and receipts to verify all product tracking
occurred; and
»Verifying that Blaze and METRC do not
have a malfunction.
»Resolve all discrepancies prior to completing
the reconciliation;
»Sign and require all employees involved to
sign an inventory affidavit, including:
»Signature;
»Date;
»Time of reconciliation; and
»Attestation that the electronic log is
accurate.
»Report significant discrepancies to the BCC
and City utilizing Notification and Request
Form BCC-LIC-027 pursuant to 16 CCR
§5051 and FMC §9-3310(b)(5)(i); and
»Store copies of the reconciliation reports
and Notification and Request Form BCC-
LIC-027 for at least seven years to provide
to the BCC or City upon request. FMC §§9-
3310(b)(5) & 9-3331(d); 16 CCR §§5036 &
5037.
Record of Sales
The Inventory Manager will:
»Maintain an accurate record of sale for every
sale made to a consumer;
»Ensure that the record of a cannabis good
sale contains the following info:
»First name of employee and employee #;
»First name consumer and retailer-
assigned guest number;
»Date & Time of Transaction;
»List of cannabis goods purchased; and
»Total amount paid (individual prices) and
any fees/tax.
Destruction or Disposal of Inventory
The Inventory Manager will:
»Ensure that if cannabis goods are being
destroyed or disposed of, that they are
recorded in the track and trace system
including the following information:
»Name of the employee performing the
destruction or disposal;
»Reason for the destruction or disposal;
and
»Name of the entity being used to collect
and process the waste.
Report Generation
Blaze has the ability to generate 50 different
reports related to the operation of a cannabis
business. The Inventory Manager is responsible
to run and maintain all inventory related reports
and manifests (including delivery manifests).
Upon generating necessary reports, the General
Manager (“GM”) will take responsibility for
submitting the requisite reports to the appropriate
governmental agency. All reports will be securely
stored in Blaze.
POS Terminals
Haven will have 4 POS terminals to accommodate
all guest purchases. All sales will be documented
in Blaze, which will also be used by employees
in connection with METRC for: 1) Record
Retention; 2) Consumer Profile Generation; 3)
Inventory Management; 4) Report Generation;
5) Electronic Tracking and Storage of Sales,
Delivery and Manifest Records and 6) HR
Documentation. Utilization of the program greatly
reduces (if not eliminates) the risk of employee
diversion.
1.6.1.iv NUMBER OF CUSTOMERS SERVED
VISITORS PER DAY/HOUR
Haven expects to have about 20 visitors per hour
and 300 per day at our Fresno location. We are
basing this number off the population of Fresno,
number of estimated cannabis retail locations,
size of our proposed retail cannabis store,
and average number of visitors from our other
locations with similar statistics to that of Fresno.
1.6.1.v PRODUCT LINE
As recreationally legalized cannabis products
have only been offered since 2018, the industry
has experienced some backlash in regard to
products deemed unsafe and those that may
appeal to children. Haven monitors all recall
notifications published and immediately removes
any products that may raise concern. In addition,
while other cannabis companies on the market
do use names that may appeal to children, Haven
makes a concerted effort to ensure that none
of our products or brands appeal to children in
compliance with 16 CCR §5303(d).
Haven prioritizes offering guests only the highest
quality cannabis. By utilizing analytics provided
through Blaze, Haven can identify the products
most popular among guests. While we consider
the popularity of a product when making
purchasing decisions, Haven also focuses
heavily on the origin of the products retailed. Over
the past decade, Haven methodically developed
relationships with producers of cannabis products
in California. We will utilize these relationships
to bring only the best products, varying in price
to meet the needs of all residents, to the City.
Across the State, there has been a push to
support local brands in local cities. Haven will set
aside shelf space to support local brands grown,
manufactured, and distributed in the City and
Fresno County.
CANNABIS STRAINS
Haven’s Fresno retail store will carry the following
cannabis strains, which we also carry at our other
locations:
Sativa Indica Hybrid
Conducting Due Diligence
Upon identifying a producer with products
matching Haven’s values, prior to placing an
order, Haven conducts full due diligence. As
Haven prioritizes guest safety and regulatory
compliance, due diligence is imperative when
considering product procurement. Haven’s due
diligence method includes safeguards to ensure
and confirm that products are sourced from
organically grown cannabis, undergo proper
testing, are legally distributed, and are suitable
for retail sale. Prior to finalizing a partnership with
a new brand, Haven requires documentation/
proof confirming the following information:
»Possession of local and state licenses;
»Implementation of eco-friendly business
practices;
»Confirmation of non-discriminatory hiring
practices;
»Confirmation of fair wages paid to employees
(preferably a living wage); and
»Production of products which are organically
grown, tested properly, and distributed
legally.
Confirmation of Product Quality
Retailing only the best quality products is of
utmost importance. Confirmation of product
quality is the final step to Haven’s procurement
process. Haven will:
»Request that the distributor provide
references of other retail locations carrying
the same product. Speaking with another
industry professional provides additional
insight into the quality and success of a
product.
»Conduct internet-based research in order
to identify any negative consumer reviews
of a product. Negative consumer reviews
certainly trigger concern when considering
the retail of a new product.
»Once ordered and transported to a Haven
facility, management confirms that the
shipping manifest matches the shipment
received. Discrepancies are dealt with on
the spot.
»Inspect the physical product to confirm the
presence of proper labeling and verify that
it has not exceeded its expiration or sell-by
date if one is provided.
»Confirm the product’s presence in METRC
to accurately preserve the chain of custody
and review/confirm the testing results.
»Identify any questionable products, contact
the distributor, and arrange for destruction of
non-conforming products.
»Products which have been cleared for sale
will be inventoried and made available to
guests.
ENHANCED PRODUCT SAFETY
APPLICABLE LAW
CCR: Title 16 §§5302, 5307, 5412; FMC §§9-
3309(f), 9-3310(a)(5), 9-3310(b)(1)(vi)-(vii).
PROCEDURE
Consumer safety is at the forefront of Haven’s
business operations. As such, Haven does not
have a single policy that addresses enhanced
product safety, but rather, drafts all of operational
procedures, policies, and plans with product
safety as the baseline.
Employee Training: Haven spends a
considerable amount of time training employees.
Employees deal directly with consumers, and
therefore must be well versed on products as
well as our company policies. Aside from the
initial training at hire, Haven conducts periodic
training to update employees on new law and
company policies and procedures.
Legal Compliance Policy: Haven strictly
complies with all local and State regulations.
Products retailed onsite have been thoroughly
vetted and run through a rigorous check list of
legal compliance, confirming proper testing,
packaging (according to 16 CCR §5412),
labeling, tracking, etc.
Product Vetting Process: Guaranteeing
safe products begins with a detailed Product
Procurement Plan, and the selection of only the
highest quality of products. Haven has a detailed
Product Procurement Plan in place as Haven
does not simply purchase products because
they are popular or affordable. Haven’s product
selection process is conducted with multiple
levels of due diligence to ensure that only the
highest quality products are retailed.
Track and Trace Procedure: Enforcing a strict
Track and Trace SOP ensures that each product
put into the stream of commerce is tracked
from seed to sale. While it is true that this is a
policy required by the State of California, the
enforcement of this policy is paramount in
guaranteeing that only products produced by
licensed cannabis companies enter the stream
of commerce. This is the first line of defense in
providing enhanced product safety.
Product Testing Procedure: Haven’s Product
Testing SOP leaves no room for error where the
testing of cannabis products is concerned. The
procedure has a multi-step process to confirm
and reconfirm whether cannabis products
retailed onsite have undergone (and met) the
State mandated testing requirements. Products
that do not pass Haven’s inspection or have not
been properly tested or tagged following testing,
are not sold…period. While Haven, as a retailer,
is not responsible for conducting testing, Haven
is responsible for ensuring that proper testing
has taken place in each step of the production
process, and Haven takes this responsibility
seriously.
Product Recall Procedure: All products recalled
by a distributor, manufacturer, a governing body
or other entity, or those which have received
too many negative consumer reviews, will be
immediately pulled from our inventory and
disposed of according to law. Haven does not
retail products that are deemed unsafe and/or
not recommended for human consumption.
Customer Education: Just as a pharmacy
is required to provide customers with an
explanation of uses and side effects associated
with prescribed medications, all of Haven’s
customers will be given an explanation of each
product when purchased. Every cannabis
product has a Certificate of Analysis which
shows the amount of cannabis in each product.
This label will be explained to the consumer to
ensure they know the amount of cannabis they
will be consuming. Edible products are broken
up into 10 milligrams of THC with a maximum
total amount of 100 milligrams of THC. The
sales associate will explain the product details to
each consumer at the time of purchase as each
product varies in size and THC amount.
Legally Compliant Packaging: Products are
packaged in such a way that children cannot
access the internal contents. Products are
individually wrapped at the point of preparation
as is outlined by the new regulations issued
by California. Each product that enters the
dispensary will also have the California State
Marijuana Label on it to show it contains
marijuana. Products that contain nuts or other
allergens will be labeled accordingly. The
weight of cannabis used in the product, date of
manufacturing, and a ‘keep away from children’
note, are all labeled accordingly. Per 16 CCR
§5307, all cannabis-based products are required
to have a Certificate of Analysis, no more than
12 months old, with the package contents and
results reflected clearly.
By making safety the focus of all of our operations
and holding Haven’s staff accountable for
implementing each policy and procedure, Haven
is able to protect our customers and exceed all
local and State safety guidelines and regulations.
PRODUCT HANDLING PROCEDURE
The following procedures govern the handling of
products that arrive at all Haven locations:
»Haven places an order with a licensed
distributor (see Product Vetting Procedure
above).
»The licensed distributor arranges for delivery
of the pre-ordered cannabis and cannabis
products to Haven (see Procedures for
Receiving Deliveries).
»Haven arranges for receipt of the cannabis
and cannabis products (see Procedures for
Receiving Deliveries).
»Upon receipt, all received products are
inspected, confirmed and entered into
Blaze and METRC (see Inventory Control
Procedure).
»Once properly inventoried, products are
available for guest purchase. Products for
sale are displayed in the showroom.
»With the assistance of a GES, items are
selected by the guest, purchased at a
POS station (see Section 1.6.1.iii Point-
of-Sale System), and placed in proper exit
packaging.
Secure Product Display
We have designed our Retail Sales Floor in a
way to provide optimal viewing capabilities of
products for guests, while limiting the opportunity
for diversion. Products are displayed in two
ways inside the showroom. First, products are
displayed securely inside locked glass display
cases. Glass display cases hold the majority of
the product available for purchase. The glass
display units are approximately three feet wide
and segmented by brand.
These display units are locked at all times and
are only accessible when an employee unlocks
the display case and removes the item. This
generally occurs when a guest is interested in
examining the products contents. Behind the
glass, jars of flowers are available should a guest
wish to smell the cannabis prior to purchase.
Unlike other dispensaries, we keep all cannabis
flowers inside the display cases to minimize the
risk of theft but also to minimize any additional
odors. Upon examination, the product is returned
to the GES, who places it back inside the display
case.
Second, products are stored on shelves along
the walls. For shelving located behind the POS
stations, products are only handled by Haven
staff. Shelving that is more freely accessible
to guests is stocked with “dummy” products,
meaning that the packaging is authentic, but the
contents have been removed. A guest is free
to handle the packaging to examine labels and
descriptions but will have to seek the assistance
of a GES to receive the actual product. This
procedure ensures that guests have no ability to
handle cannabis or cannabis products without
the assistance of a GES.
Product Transaction
All products ordered by a guest are solely handled
by a Haven employee. Generally, the GES will
place the order either using a tablet, enter the
order directly into one of the four POS terminals,
or seek the assistant of an available cashier.
The inventory fulfillment employee will remove
the items from the inventory, notate in Blaze,
and place the ordered items in the compliant
exit packaging. Once packaged, the fulfillment
employee will hand the exit bag to the GES. The
GES will complete the financial transaction and
hand the package to the guest.
Converting Control of Products
Prior to completing the financial transaction and
providing the guest with the exit packaging,
the guest has had no opportunity to handle
product unsupervised. Haven implements these
procedures to prevent diversion. At the point the
guest has paid, and the product has been handed
to the guest by the GES, the guest is in control of
the product for the first time. Upon completing the
transaction and tendering the product to the guest,
the GES will escort the guest to the exit door.
Delivery Product Handling Protocol
Haven has included detailed Delivery Service
Procedures below. All products available for
delivery enter our licensed premises in the
manner described above. As a delivery order
is placed, the fulfillment employee will pack the
orders for the Delivery Driver, indicating in Blaze
and METRC that each product has been removed
from the inventory. The Delivery Driver accepts
the products from the fulfillment employee, and
immediately places them in the lock box inside
the delivery vehicle. Each product remains in
the locked compartment until the Delivery Driver
reaches the destination of the guest receiving
the order. Upon reaching the destination, the
Delivery Driver will unlock the lockbox and
remove the products. The products will be hand
carried to the door of the address provided, and
the Delivery Driver will confirm the age, address
and order with the guest prior to handing over
any product. Once the identity of the guest has
been confirmed, the Delivery Driver will hand the
product to the guest and return to the vehicle.
The first and only time a delivery guest handles
a product is at the time of receipt.
QUALITY CONTROL PROCEDURE
APPLICABLE LAW
Cal. Bus. & Prof. Code §§26120, 26130; CCR:
Title 16 §§5036, 5037, 5042-5045, 5048, 5049,
5303, 5406, 5410, 5413, 5423, 5424, 40417; Title
17 §40417(a); Fresno Municipal Code (“FMC”):
§§9-3309(f), 9-3310(b)(3); Code of Federal
Regulations (“C.F.R.”) Title 16 §1700.15(b)(1).
PROCEDURE
Labeling Verification
The Inventory Manager is responsible for
accepting all incoming shipments from the
licensed distributor and inspecting all products
prior to entering them into inventory. The Inventory
Manager will reference a quality control (“QC”)
checklist mounted in the shipping and receiving
room to utilize for QC verification of all goods
received into the facility. 16 CCR §5406.
Product Labeling (Primary Panel and
Information Panel)
Per 16 CCR §5406, using the QC checklist, the
Inventory Manager will verify the following:
»The label on the product matches all contents
on the certificate of analysis, including THC/
CBD content and weight;
»The batch number is identified on the
package of cannabis goods and matches
the batch number on the corresponding
certificate of analysis;
»All goods meet the requisite standards of
the California Department of Public Health
(“CDPH”) and the Department of Food &
Agriculture; and
»The cannabis goods have not exceeded the
identified best-by, sell-by, or expiration date,
if one is provided.
Edible Cannabis Products
Per Cal. Bus. & Prof. Code §26130, edible
cannabis products will:
»Not be designed to appeal to children;
»Not have a THC content in excess of 10
milligrams per serving;
»Be delineated into standardized serving
sizes if the cannabis product contains more
than one serving;
»Be homogenized to ensure uniform
disbursement of cannabinoids throughout
the product;
»Be manufactured and sold under sanitation
standards established by the CDPH, in
consultation with the BCC, that are similar
to the standards for preparation, storage,
handling, and sale of food products;
»Provide sufficient information to enable
the informed consumption of the product,
including the potential effects of the cannabis
product and directions as to how to consume
cannabis products; and
»Marked with a universal symbol, as
determined by CDPH through regulation.
Packaging Verification
Per Cal. Bus. & Prof. Code §26120(c), the
Inventory Manager will verify that packaging for
dried flower products includes:
»The net weight of cannabis contained
therein;
»The source and date of cultivation, the type
of cannabis or cannabis product, and the
date of manufacture;
»The appellation of origin, if any;
»A list of pharmacologically active ingredients,
including THC, CBD, and other cannabinoid
content, the THC and other cannabinoid
amount in milligrams per serving, servings
per package, and the THC and other
cannabinoid amount in milligrams;
»A warning if nuts or other known allergens
were used in the manufacturing; and
»Information associated with the unique
identifier issued by the Department of Food
and Agriculture.
Government Warning Label
All government labeling should be present
on the packaging at time of receipt, placed by
the manufacturer or cultivator. The checklist
has a space for government warning. The
following warnings are for cannabis flower
and manufactured products and should appear
accordingly:
a. For cannabis flower: “GOVERNMENT
WARNING: This package contains
cannabis, a Schedule I Controlled
Substance. Keep out of reach of children
and animals. Cannabis may only be
possessed or consumed by persons 21
years of age or older unless a person is
a qualified patient. Cannabis use while
pregnant or breastfeeding may be harmful.
Consumption of cannabis impairs your
ability to drive and operate machinery.
Please use extreme caution.”
b. For manufactured cannabis products:
“GOVERNMENT WARNING: This
package contains cannabis, a Schedule
I Controlled Substance. Keep out of
reach of children and animals. Cannabis
may only be possessed or consumed by
persons 21 years of age or older unless a
person is a qualified patient. This product
contains cannabis, the intoxicating effects
of cannabis products may be delayed
by up to two hours. Cannabis use while
pregnant or breastfeeding may be harmful.
Consumption of cannabis impairs your
ability to drive and operate machinery.
Please use extreme caution.” (Cal. Bus.
& Prof. Code §26120(c)(1)(A)).
Packaging Verification
Per 16 CCR §§5413 and 5303, the Inventory
Manager will verify that the packaging of edible
products meets the following requirements:
»The package will protect the product from
contamination and will not expose the
product to any toxic or harmful substances;
»The package is tamper-evident, which
means that the product packaging is sealed
so that the contents cannot be opened
without obvious destruction of the seal;
»If the product has multiple uses, the package
is resealable;
»The package will not imitate any package
used for products typically marketed to
children;
»If the product is an edible product, the
package is opaque. Amber bottles are
considered opaque; and
»The package is child-resistant.
All products transferred to Haven must adhere
to the following requirements per 17 CCR
§40417(a):
»An edible product, an orally-consumed
concentrate, or a suppository must be child-
resistant for the life of the product;
»A package that contains more than a single
serving is not required to be child-resistant if
each individual serving is packaged in child-
resistant packaging; and
»Cannabis or a cannabis product intended
to be inhaled or a cannabis product that is
applied topically may utilize packaging that
is child-resistant only until first opened if the
package is labeled with the statement “This
package is not child-resistant after opening.”
The following packages are considered child-
resistant per 17 CCR §40417(b):
»Any package that has been certified as
child-resistant under the requirements of the
Poison Prevention Packaging Act of 1970
Regulations. 16 C.F.R. §1700.15(b)(1) (Rev.
July 1995);
»A bottle sealed with a pry-off metal crown
cork style bottle cap, provided that the bottle
contains only a single serving; and
»Plastic packaging that is at least 4 millimeters
thick and heat-sealed without an easy-open
tab, dimple, corner, or flap, provided that the
package contains a cannabis product that is
only a single serving.
Product Return
Authorized Managers are the only individuals
permitted to accept cannabis goods returns. No
items collected as a return may be resold. Haven
Managers have some discretion in accepting
returns, however, all items defective in nature
will be reclaimed. Should the customer wish to
have a product replaced, Haven will replace the
product with something of like nature and equal
exchange value. 16 CCR §5410.
Defective manufactured cannabis products
returned by customers to Haven may be destroyed
pursuant to 16 CCR §5054, or returned to the
licensed distributor from whom the cannabis
goods were obtained in accordance with 16 CCR
§5053.
When a customer returns a cannabis product,
the following return information is entered in
Blaze and METRC (16 CCR §5049(b)):
»Date;
»Time;
»Product Type;
»Customer Name; and
»Reason for Return.
Product Storage Conditions
»The Vault Room will be connected to HVAC
and dehumidification systems, which will
be constantly maintained in good working
order, to ensure products are stored in safe
These systems will be routinely cleaned and
serviced to ensure proper functioning. The
cleaning schedule will be posted and tracked
electronically, and maintenance reminders
will be sent to staff automatically.
»A display screen indicating the room
temperature and humidity conditions will be
on the outside of the door to the Vault Room.
If the temperature and humidity levels are
inconsistent, a service technician will be
contacted to promptly resolve any issues.
»The Vault Room will be equipped with air
purification systems to eliminate cannabis
and other odors and to remove airborne
pathogens (See Section 3.5: Odor Control
Plan). FMC §9-3309(j).
»No common areas shared by unauthorized
employees or other persons are connected
in any way to the Vault Room. FMC §9-
3310(b)(1)(vi).
Preservation of Cannabis Products
Haven will implement several measures, per
FMC §9-3310(b)(3), to ensure that products and
our facility avoid contamination, including:
»Food will not be permitted outside of the
employee break area to ensure bugs are
not attracted to any areas where product
may be stored;
»All cannabis products will be stored in a
designated area free from contact with food
or beverages;
»Cannabis products will be stored in sealed,
dry containers;
»All cannabis products will be kept at least 6
inches from the floor to prevent contamination
from accidents/disasters;
»Cannabis products will be conspicuously
labeled with unique package and batch
information (including product receipt date) to
allow Haven to use first in-first out inventory
management and for easy quarantine, if
necessary;
»All cannabis products will be kept in a
temperature-controlled area that will
maintain the quality of the product;
»All cannabis products will be kept in their
original packaging for inspection;
»Products will be stored in an orderly manner
so that the packaging is not damaged;
»Haven employees will notify a Manager if
there is possible theft or the integrity of a
product or packaging is compromised and is
no longer in compliance with standards for
sale or consumption;
»Haven will maintain a separate area
within the Vault Room for any products
that are damaged, outdated, deteriorated,
misbranded, opened or adulterated in any
way. These products will not be sold to
customers; rather, they will be destroyed and
tracked in the inventory system pursuant to
16 CCR §5054;
»All segregated and degraded products must
be appropriately labeled so; and
»Defective cannabis products will be placed in
a secure waste receptacle and disposed of
according to our Waste Management Plan.
Cleaning Protocol
»Employees with appropriate security
clearance will have an assigned cleaning
schedule for the product storage areas to
keep the areas clear of germs, bacteria and
bugs.
»To verify the product storage areas are
cleaned as scheduled, the GM will keep a
cleaning log near the entrance of the Vault
Room for employees to log the date, time,
and persons involved in cleaning.
»The GM will inspect the Vault Room
regularly to ensure that they remain sterile
environments. FMC §9-3309(n).
1.6.1.vi DELIVERY SERVICE PROCEDURE
APPLICABLE LAW
CCR: Title 16 §§5403, 5415-5421. FMC:
§§9-309(d)-(e), 9-3309(k), 9-3309(i), 9-3310(a)
(7), 9-3310(b)(3), 9-3331(d).
PROCEDURE
Haven will offer delivery to the residents of Fresno,
providing a convenient option for customers who
are unable to access the store or who simply
opt for delivery. Haven foresees that delivery
will be a crucial aspect of its business in light of
COVID-19 and the ever increasing popularity
of in-home delivery. Haven’s team is currently
operating delivery in its existing locations and
will model its Fresno delivery service after those
locations. We will deliver cannabis within the
City of Fresno between the hours of 9:00AM and
9:00PM. The 9:00PM cutoff will ensure that our
drivers have sufficient time to arrive back at the
retail store prior to our 10:00PM closing time.
Minimum Requirements for Employment
All delivery employees will be directly employed
by Haven and must comply with the following:
»Must be 21 years of age at the time of
application and hire. FMC §9-3309(i)
(1);Must possess a valid California Driver’s
License and have a clean driving record;
»Must be willing to receive extensive training
in Blaze POS system (“Blaze”) and METRC,
as well as extensive training on the applicable
law associated with cannabis delivery; and
»Must be willing to adhere to our company
policies and procedures.
Employee Training
A detailed description of our employee training
is provided in Section 2. In particular, Haven
delivery drivers are trained on the following
topics:
»Cannabis regulations (local, state, federal)
associated with the delivery of cannabis
products;
»Blaze and METRC;
»Maintaining a clear and unbroken chain of
custody, cash management, and inventory
control;
»Delivery driver safety;
»Consumer identification, medical status
verification and record keeping;
»Safe techniques for carrying product from
the vehicle to the customer;
»Product education, recalls, and best
practices; and
»Order processing and customer service.
Physical Location Procedures
»The designated parking in the lot of Haven’s
property will serve as the secure location for
our delivery vehicles, both during business
hours and after the close of business each
day.
»Records of all vehicle information (make,
model, color, VIN, license plate, and DMV
registration information) will be kept in
an accessible file at our principal place
of business, should the information be
requested for emergency or any other
purposes.
»Records of all licenses, permits and property,
liability, and worker’s compensation
insurance will be kept in an accessible file at
our principal place of business, and will be
accessible upon request of the authorities.
For a complete review of our Record Keeping
Procedure, please see Record Keeping
Procedure in Section 1.6.1.vii.
Scope of Delivery Area
Haven’s primary objective is to deliver cannabis
products within the City. Should we have
additional capacity beyond delivering to persons
within the City, we will expand our delivery area
to include neighboring areas within California,
where applicable by law.
Consumer Ordering Procedure
»Consumers may place an order for delivery
via our website, smartphone app, a
secondary ordering platform, such as Nugg
or Weedmaps, or by telephone.
»Creation of Consumer Profile
»Upon placing their first order, all consumers
will be required to create a consumer profile.
»Consumer profiles will include the name,
address, DOB, phone number, and email
of the consumer as well as a photograph of
the consumer’s state issued identification
(uploaded by the consumer if the consumer
is ordering online/via mobile app).
»Consumers intending to order for medical
purposes will be required to provide the
requisite medical documentation, which will
be uploaded securely and directly to their
consumer profile.
»All consumers will be required to read
and accept Haven’s delivery Terms and
Conditions.
»All consumers will be assigned a unique
consumer profile number.
»Consumers who place an order by
telephone will be assisted by a customer
service associate who will manually create
a consumer profile for the caller. Upon
delivery, the delivery team member will verify
the consumer’s personal documentation,
scan it, and add it to the consumer’s profile.
Product Information and Education
When ordering electronically, all consumers have
the opportunity to review product information,
including:
»Product origins;
»Customer reviews;
»Known effects of use;
»Known medical uses; and
»Ingredients.
Order Fulfillment Process
Upon receipt of an order (electronically or
telephonically), a Haven order preparation
employee will initiate the order fulfillment
process, which includes the following:
Confirmation of Order Details
»Confirm that the address provided for
delivery is a private address not located on
publicly owned land or in a building leased
by a public agency.
»Confirm that consumer’s age is at least 21
years of age for adult-use orders or at least
18 years of age for medical use orders (which
will require appropriate documentation).
FMC §9-3309(i)(3)-(4).
Removal from Inventory & Packaging
»Remove from inventory all-products
necessary to fulfill the order.
»Confirm that all products contain the requisite
label warnings and packaging according to
law; and
»Tag orders with designation slip which
contains the following information:
»Name and Address of Retailer;
»Name and Employee ID # of delivery
employee responsible for delivery of order;
»First name and Employee ID # of fulfillment
employee;
»Date and time of order placement;
»Customer’s name, address, telephone
number, and retailer-assigned consumer
number;
»Detailed summary of order with an itemized
list of products purchased and cost, including
product weight, volume, or other measure
as applicable;
»Fee summary (total amount) including taxes
and fees, cost of goods, and delivery fee;
and
»Upon delivery, date and time delivery was
made and consumer signature.
Product Tracking Procedures
We use Blaze for inventory tracking, recording
and reporting sales, housing consumer profiles
(including secure storage of medical records),
creating reports, transport manifests, providing
educational materials, etc.
»Every product intended for retail through our
delivery service, must be properly labeled,
tagged, and scanned into our inventory
system upon arriving at our facility.
»Any and all products being removed from
inventory to fulfill a delivery order must be
scanned into Blaze to alert the system that
the item is being transported for delivery.
»The identity of the delivery associates
removing the product from our facility will be
noted in Blaze.
»Upon delivery, the product will be scanned
again and marked as delivered to notify our
POS that the product is no longer in our
inventory.
»Transport manifests will be printed once per
day for management’s review. Manifests
include the following information: (i) delivery
vehicle used in delivery; (ii) delivery
associates assigned; and (iii) products
delivered.
Delivery Associate Duties
Per FMC §9-3310(b)(3), the following duties
apply to delivery drivers:
»The assigned delivery associate will pick up
order(s) from the processing department.
»Utilizing GPS, the delivery associate will
plan the most efficient route for executing
delivery order(s).
»The delivery associate (during each trip) will:
»Carry a copy of the following items:
company’s current state and city licenses
(Type 10), employee’s government issued
ID, and company issued ID card. FMC §9-
3309(k);
»Ensure the cannabis goods and/or cash
are placed in a secure cage or lockbox
(not visible to the public) at all times
unless being transferred to customer or
dispensary management; and
»Allow inspection by all BCC personnel
(upon providing proper identification) while
en route or at the delivery dispensary.
»The delivery associate (during each trip) will
not:
»Remove product from dispensary in
excess of $5000 per delivery trip, and no
more than $3000 of products for which a
delivery order has not yet been received;
»Leave Haven’s premises with cannabis
unless at least one delivery order has
already been received and processed;
»Leave cannabis goods in an unattended
motor vehicle unless the vehicle is locked,
parked in a well-lit and secure location,
and equipped with an active alarm system;
»Violate any parking regulations (parking in
disabled person’s spot, a loading zone, a
red zone, a specified private or designated
spot, or any non-public location);
»Carry any weapons;
»Consume cannabis goods, alcohol
or other controlled substances while
delivering cannabis goods to consumers
or at any other time during their shift
(unless for medical purposes within the
legal limits of the law);
»Deviate from the delivery path except for
rest, fuel, vehicle repair, or because road
conditions make continued use of the
route unsafe, impossible or impracticable;
»Allow for delivery of product to anyone
other than the consumer specified on
the order AND at the location specified
on the order. Should this information be
unverifiable or change, delivery associate
will under no circumstances release the
product, and will return it to the dispensary;
»Disable the GPS device; or
»Disobey traffic laws.
Delivery of Product
Upon arrival to delivery location, the delivery
associate will:
»Confirm physical delivery address;
»Locate safe, legal parking and remain with
the vehicle at all times;
»Remove pre-packaged order from lock box
and transport to delivery door by discretely
carrying the product in opaque packaging;
»Confirm identity, age, and address of the
consumer by checking consumer’s driver’s
license or other government issued ID
and matching it to the name on order;
confirm order with consumer; and scan any
identification information not included in
consumer profile (such as a driver’s license
or medical documentation);
»Upon appropriate verification, transfer
order and all associated documentation to
consumer; and
»Update Blaze with confirmation of delivery.
Delivery Vehicles
Haven anticipates operating two (2) delivery
vehicles at any one time. We will use vehicles
that are environmentally friendly and possess
advanced driver safety features and crash
avoidance technology. It is our desire to leave
as little a carbon footprint as possible. (See
Environmentally Conscious Procedures &
Practices for more specific details on Haven’s
eco-friendly practices.) Our delivery vehicles will
be fully electric with an onsite vehicle charging
station. Company vehicles will be enclosed
and will bear no markings that identify them as
cannabis delivery vehicles. FMC §9-3310(a)(7).
All vehicles will at all times be owned by Haven,
insured, and properly licensed/registered.
Vehicle GPS
Haven’s vehicles will be outfitted with a dedicated
Global Positioning System (GPS) device owned
by Haven. The GPS will be affixed to the
delivery vehicle and will remain active and inside
the delivery vehicle at all times during delivery.
Haven will be able to identify the geographic
location of all delivery vehicles on the road in
order to provide this information to the BCC or
the City upon request. FMC §9-3310(b)(3), 16
CCR §5417(d).
Vehicle Security
Haven’s vehicles will be equipped with a lock box
to ensure cannabis goods and/or cash are not
visible or accessible to the public. Goods and/
or cash will only be removed from the lock box
for the purpose of transferring to consumer or to
dispensary management. Vehicles will also be
equipped with dash-cams to ensure the safety of
our delivery associates. (For additional security
measures, see Section 5: Security Plan.)
Acceptable Forms of Payment
Delivery associates can accept payment in the
form of cash, credit card, and/or debit card. If
a consumer provides a credit/debit card as
payment, the delivery associate must confirm that
the name on the card matches the consumer’s
photo ID.
Payment Procedure
At the time of delivery, the delivery associate will:
»Confirm receipt of payment and then transfer
the order to the consumer;
»Obtain a signature receipt from consumer
upon delivery regardless of payment type;
and
»Place any cash received as payment in the
lock box for safekeeping upon returning to
the vehicle.
Reconciliation and Closeout
At close of business day or end of a shift, the
delivery associate will:
»Return all (tampered and non-tampered)
products to management for disposal or
reintroduction to inventory;
»Reconcile accounts and verify all delivered
orders;
»Confirm all orders, inventory updates,
deliveries, and consumer provided
information has been updated in Blaze; and
»Reconcile petty cash, close-out daily cash,
file all executed orders with management,
and report any issues to management.
Reconciliation
All cash receipts will be reconciled at the end of
every business day and two signatures (by the
GES and Manager on duty) will be required for
the daily cash reconciliation. A Manager will be
responsible for proper accounting, transacting
and handling of cash and only on-duty Managers
will have access to the safe. Additionally,
Haven will conduct weekly cash counts and
reconciliations to ensure that all monies are
accounted for. All counts and reconciliations
will be performed by the Manager and will be
recorded on video surveillance. Completed
cash counts will be logged onto a Cash Count
Log and uploaded onto secure, internal drive for
record retention purposes. Cash logs will then
be imported into our accounting system to be
maintained and used for tax reporting purposes.
Cash Storage
All cash receipts will be counted with automated
cash counting machines that will also have the
capability of identifying counterfeit bills. Once a
guest has completed their transaction, the GES
will deposit the cash into the cashier drawer.
When the cashier drawer is approaching
the GES is responsible for coordinating a cash
drop with the Manager on duty. The drop must
be rubber banded with the cash drop slip noting
the cashier’s name and dollar amount before
placing it in a secure bag prior to dropping.
Cash collected is then placed in the drop safe.
The cash drop safe will be located in the “Retail
and Delivery Fulfilment” room so that cash can
easily be transferred from the POS area via the
fulfilment window. The cash safe will be on a
timer and cannot be opened until the Manager
on duty transfers the cash to the Vault at the
end of the night. Whenever the total amount of
cash in our vault exceeds $20,000, Haven will
schedule a cash pick up, at which time secure
transport personnel will remove the cash to the
Federal Reserve pursuant to First Foundation’s
cash deposit policy.
Banking/Secured Vault
Haven will keep a bank account if allowed to
do so, and all cash and other revenue will be
deposited to this account. As an alternative, all
cash will be deposited at a secure, insured private
vault facility such as HARDCAR or US Private
Vaults. All cash, whether incoming or outgoing,
will be stored and transported in tamper-proof,
secure bags. Small amounts of cash will then be
taken out of the vault in order to pay suppliers
and providers in order to avoid risk of robbery.
Secured Transport
Cash will be removed from the site as often
as is necessary in order to avoid an excessive
accumulation that would present a risk. The
secure cash bags will be collected by licensed
secure transport personnel who will use armored
vehicles to perform the transport. The pickups
will happen multiple times per week, but on a
random basis to ensure security and schedule
unpredictability.
»Secure transport company will be notified by
an on-site Manager that the cash is ready for
pickup and schedule a day and time.
»Prior to the arrival of the transport company,
cash will be removed from the safe and
prepared for pickup and placed back in the
safe until transfer. The number of on-site
personnel who are privy to this information
will be kept to a minimum in order to maximize
operational security.
»Secure transport will arrive and will notify
the on-site manager, and/or security, of their
presence.
»A guard will be dispatched to the rear of
the building to determine if there is any
suspicious activity and to open the rear gate
on the east side of the building. External
cameras will also be checked in order to
determine if there is suspicious activity
outside the building.
»Once the cash transport vehicle has parked
and the all clear has been given, the
transport guard will be allowed to enter the
first layer of the rear secure entry. Once the
door has been closed behind the guard, the
cash deposit will be handed to the guard via
the delivery fulfilment window.
»The on-site security guard will maintain
surveillance (video or visually) of the area
in order to report any threats prior to the
transport guard exiting the building with the
cash.
»Cash will then be transported for bank
deposit or to a concealed and more secure
location.
»This same procedure will also apply to any
cash tax payments that are removed from
the site.
Vendor Payments/Taxes
Vendor cash payments will also be minimized as
Haven will be conducting most of those exchanges
electronically or by using checks. Haven will
generally have in cash for cannabis
distributors who do not have access to traditional
bank accounts. A Manager will schedule a cash
payment pick up with the distributor, count the
cash, and attach it to the corresponding invoice.
The distributor will contact the Manager when
the distributor is fifteen minutes away from the
Haven facility, at which point the Manager will
ensure all cameras are operational and alert the
security guard. The distributor representative
will enter the facility through the rear entrance,
count the cash, and place it in a tamper proof
envelope. The Manager will give the distributor
representative a receipt and the security guard
will escort the representative out the rear door
and to their vehicle in the parking lot.
Staff Training
In order to implement these procedures
effectively, Haven will train its staff routinely to
ensure that:
»Cash shall be kept out of view of general
staff and public;
»The counting of cash will be limited to a
designated and secure office inside the
store;
»All POS stations are under video surveillance
and allow for the recording of facial features
of any person purchasing or selling cannabis
goods, or any person in the retail area, with
sufficient clarity to determine identity.
»The cash safe and all cash counting will be
under video surveillance;
»All cash is placed in the safe and/or removed
from the location to a more secure location
as soon as possible.
Employees will be trained in the above procedures
as well as being instructed in maintaining
personal security discipline. If a robbery does
occur, employees will be instructed to relinquish
any cash or product at hand without resisting
in order to avoid injury to themselves or others.
Adherence to specific policies and procedures
regarding the handling of cash is the most
effective method of reducing the risk of theft and
of decreasing risk to personal safety.
INVENTORY CONTROL PROCEDURE
APPLICABLE LAW
CCR: Title 16 §§5033, 5034, 5036, 5037,
5042-5045, 5048, 5049, 5052.1, 5053, 5054,
5422-5424, FMC: §§9-3309(e), 9-3310(a)(3)-
(7), 9-3310(b)(1), 9-3310(b)(3), 9-3310(b)(5),
9-3331(a), 9-331(c)-(d).
PROCEDURE
Haven will strictly track the location of all
cannabis inventory on our premises through a
comprehensive inventory management system,
which includes providing in depth employee
training, logging items into Blaze and METRC
when they enter Haven’s inventory, tracking
every movement of product within the facility
and while out on a Haven delivery within Blaze,
syncing all sales data with METRC, and storing
products in highly secure limited access areas.
FMC §§9-3309(e), 9-3310(b)(1)(xvii), 9-3310(a)
(5).
Ingress/Egress Access Control
All guests, patients and visitors will enter the site
through the main door via the Secured Entry
“Reception/Check In” lobby in order to access
the retail showroom. Guests will be required to
present a valid ID and will be logged into the
store via an electronic system that checks their
date of birth and their cannabis purchase limits.
Medical patients will be required to present a
valid California Medical card, as well as a valid
ID. Guests and patients will only be allowed
into the Retail Sales Floor once they have been
verified and security has verified that they are not
carrying any weapons or acting in a threatening
or suspicious manner. Security will ask entrants
to remove helmets, head gear or oversized
glasses that restrict the capture of their face on
security cameras. Intoxicated individuals will not
be allowed to enter the Retail Sales Floor. Guests
and patients will leave the Retail Sales Floor
via the exit door that opens into the “Reception
Area”.
All employees will enter through the main lobby
door as well, but will be required to provide the
security personnel on duty with their security
badge which includes a photo. Security will
conduct a bag check on the way in and a bag
check on the way out (with employee consent)
to ensure employees are not bringing prohibited
items into the store, and not leaving with
products that have been diverted on the way out.
Employees are required to place their personal
belongings in an employee locker, where they
remain during their shift. All employee check-ins
will be recorded and reviewed when necessary.
Inventory Control Employee Training
As a condition of employment, all Haven
employees are required to complete extensive
training on the proper receipt, storage, packaging
and tracking of inventory. Employee training
includes both hands-on learning, where new
employees shadow experienced employees, and
lecture style presentations. All employees must
pass a training exam prior to handling cannabis
goods. Specifically, Haven trains employees on
the following procedures:
»The multiple steps involved in receiving
inventory, entering product into the METRC
integrated software system, and obtaining
Manager verification;
»Proper inventory storage, which consists of
cannabis goods being stored in secured,
temperature controlled, limited-access Vault
Room and handled only by employees with
proper authorization; and
»Understanding the Blaze and METRC
system.
»Employees will receive continuing education
regarding any updates of laws, regulations
or Haven’s POS and inventory control
procedures.
Product Storage Security Measures
Haven incorporates a multitude of security
features and policies to protect cannabis
products onsite, as detailed fully in Section 5:
Security Plan, which include the following:
»Guests may not access the Retail Sales Floor
until they have presented photo identification
and have been buzzed in by a Haven Front
Desk employee. FMC §9-3310(a)(4).
»The Retail Sales Floor contains the bare
minimum amount of product necessary for
display purposes. The majority of items
on the Retail Sales Floor are in display
(dummy) packaging and do not contain
actual cannabis products. FMC §9-3310(a)
(5).
»All cannabis products are stored in the
secured limited-access Vault Room, which
is locked with a double deadbolt and key
code locked door. FMC §9-3310(b)(1)(vii).
»Only company Managers and employees
with appropriate security clearance will have
access to the Vault Room.
»Any authorized individuals, such as outside
vendors, contractors, or other persons
conducting business that require access to
the limited-access areas, may only enter a
cannabis storage area if they are escorted
and attended by an employee. Haven will
maintain a record of all authorized individuals
who are not employees that enter the limited-
access area. 16 CCR §5042.
»All movement of products throughout the
facility will be clearly captured on video
surveillance. Haven’s premises will be
monitored by digital surveillance cameras
and alarm systems that will be active 24
hours a day, as well as by security staff
who will be stationed at the entrances and
exits to the property. FMC §§9-3310(b)
(1)(viii)(1), 16 CCR §§5044 & 5045. Each
camera will be placed in a location that
clearly records activity and persons within
20 feet of all points of entry and exit on the
premises, limited-access areas, point-of-
sale areas, areas where cannabis goods
will be displayed for sale, storage areas,
packaging and loading areas, and security
rooms. Surveillance recordings will be kept
for a minimum of 90 days. FMC §§9-3310(b)
(1)(viii)(4), 9-3310(b)(1)(viii)(6)-(7), 16 CCR
§5044.
Product Storage Conditions
For detailed information on our product storage
procedures, please refer to Quality Control
Procedure.
Receiving Cannabis Products
For detailed information on our procedures for
receiving deliveries, please refer to Section
1.6.1.ii: Procedures for Receiving Deliveries.
Records
Haven can generate inventory logs of all inventory.
At any point in time, an inventory log can be
printed, which identifies the location of products
within Haven’s facility (or out for delivery). When
products are sold in-store, the guest will be
provided with a detailed sales receipt. When
products are delivered, the delivery employee will
provide a detailed sales receipt to the customer
and retain a copy with the customer’s signature.
Blaze and METRC allow Haven to electronically
log all products and account for all inventory at
all times. FMC §9-3331(c).
Removing Cannabis Products From Inventory
Products will only removed from inventory for the
following limited reasons:
»A product is sold and accompanied by a
sales receipt;
»A product is packaged for delivery and
carried on the delivery route; or
»A product has defects or is recalled.
It will be logged accordingly in Blaze and METRC.
Inventory for Delivery
Our inventory management for delivery
is consistent with our storefront inventory
management protocol with the following
differences:
»Any product removed from inventory to fulfill
a delivery order will be scanned into Blaze
to alert the system that the item is being
transported for delivery.
»Before leaving Haven, the delivery driver will
have a delivery inventory ledger including
(16 CCR §5418(e)):
»Type of good;
»Brand;
»Retail Value;
»METRC ID; and
»Weight, volume, or other accurate
measurement of the cannabis good.
»The identity of the delivery associate
removing the product from our facility will be
noted.
»Upon delivery, the product will be scanned
again and marked as delivered to notify the
POS that the product is no longer in inventory
»Transport Manifests will be printed once per
day and provided for Management’s review.
Manifests include: (i) Delivery vehicle used
for the delivery; (ii) Delivery associate
assigned to the delivery; and (iii) products
delivered.
For more detailed information on our delivery
driver and product security procedures, see
Delivery Service Procedure.
Inventory Reconciliation
For detailed information regarding Haven’s
Inventory Reconciliation practices, see Section
1.6.1.iii Point-of-Sale System.
TRACK AND TRACE PROCEDURE
APPLICABLE LAW
CCR: Title 16 §§5048-5052.1, 5054, 5411; FMC:
§9-3309(e).
PROCEDURE
In accordance with both local and State
regulations, Haven employees will enter all
transactions into METRC within 24 hours of
occurrence. In combination with METRC, all
employees will utilize Blaze, which is METRC
certified and fully capable of integration, for
additional tracking purposes.
Per 16 CCR §5048, prior to engaging in retail
operations, Haven will take the following steps
to ensure compliance with local and State track-
and-trace requirements. Pursuant to Cal. Bus.
& Prof. §26067(b), all information received and
contained in METRC will be confidential and will
only be made available or viewed by those fully
authorized by law.
Implementation of Track and Trace
Immediately upon licensing, but prior to engaging
in any retail sales, Haven will create an account
with METRC. 16 CCR §5048(a).
Assignment of an Account Manager
Haven will designate one of its owners as
METRC Account Manager (“AM”). Should
additional assistance maintaining the system be
necessary, the AM will authorize an additional
owner or employee as a system user and ensure
full and complete training on the system before
access or use. The AM and each designated
user will be assigned a unique log-in and are
only permitted to access METRC using their
assigned and unique logins. An employee is
never permitted to use the login of another
employee. The following responsibilities are
designated to the AM. 16 CCR §§5048(b)(1)-(e).
»Attend and successfully complete all
required New Business System Training
sessions (including orientation, webinars,
continuing education, and advanced topics)
offered through Franwell Inc.
»If required training was not completed prior
to receiving an annual license, sign up for
and complete State mandated training within
five (5) business days of license issuance.
»Maintain a complete, accurate, and up-to-
date list of all METRC users, consisting of
their full names and login information; and
»Strictly monitor all compliance notifications
from METRC and resolve any issues detailed
in a compliance notification.
Maintenance of Compliance Notifications
Haven will keep a record of all compliance
notifications received from the State, indicating
how and when compliance was achieved.
If compliance cannot be met within three (3)
business days of receiving a compliance
notification, Haven will notify the BCC immediately
by submitting the Notification and Request Form,
BCC-LIC-027. 16 CCR §5048(e).
Reporting
Haven will generate METRC reports within
twenty-four (24) hours of each transaction. All
reports will be stored electronically (unless
otherwise required) according to our Record
Keeping SOP. 16 CCR §5049.
Haven employees will enter all cannabis activity
into the METRC system, including:
»Sale and transfer of cannabis goods;
»Receipt of cannabis goods from distributors;
»Return of cannabis goods which do not
comply with the law;
»Destruction and disposal of cannabis goods;
and
»Laboratory testing and results once received
by distributors.
For each activity entered in METRC, the following
information will be recorded:
»Name and type of the cannabis goods;
»Unique identifier (UID) of the cannabis
goods;
»Amount of the cannabis goods, by weight
or count, and total wholesale cost of the
cannabis goods, as applicable;
»Date and time of the activity or transaction;
and
»Name and license number of other licensees
involved in the activity or transaction.
If cannabis goods are being destroyed or disposed
of, we will record in METRC the following:
»The name of the employee performing the
destruction or disposal;
»The reason for destruction and/or disposal;
»The entity disposing of the cannabis waste;
and
»A description for the destruction/disposal,
including, but not limited to, (i) spoilage or
fouling of the cannabis goods or (ii) any
event resulting in damage, exposure or
compromise of the cannabis goods.
Loss of Access
Should a loss of access to METRC occur for
any reason, Haven will prepare and maintain
comprehensive records detailing all commercial
cannabis activities that were conducted during
the loss of access or connectivity. Blaze will aid
in this process by providing back up storage of
transaction records. 16 CCR §5050. In addition
to maintaining detailed records, we will:
»Document and immediately notify the BCC
as to when access/connectivity to the
system was lost, when it was restored, and
the cause of loss, if known.
»Enter, within three (3) calendar days of
regaining access/connectivity to METRC,
all transactions which occurred during the
period of loss of access/connectivity.
»Ensure that no cannabis goods are
transported, received, or delivered until
system connectivity is restored. We will
submit all loss notifications on Form BCC-
LIC-027.
Reconciliation
For detailed information on reconciliation, see
Section 1.6.1.iii Point-of-Sale System.
Acceptance of Shipments
Haven will fully comply with all State regulations
regarding the acceptance and/or rejection of
full shipments of cannabis products. 16 CCR
§5052.1. We will:
»Only accept a shipment of goods that is
accurately reflected on the sales invoice or
receipt;
»Reject portions of a shipment containing
damaged items;
»Reject any portion of a shipment that contains
expired or mislabeled products; and
»Record all rejection of cannabis shipments,
whole or in part, accurately in METRC and
indicate on any relevant manifest, invoice
or sales receipt, the specific reason for the
rejection.
Cannabis Waste
Haven fully abides by State regulations relating
to the disposal of cannabis goods, including
destroying all cannabis goods prior to disposal.
Haven will use Gaiaca Waste Revitalization as
its cannabis waste management company. We
will report all cannabis waste activities, up to and
including disposal, into METRC. (See Waste
Management SOP). 16 CCR §5054.
Free Giveaways
In compliance with California law, Haven will not
provide free cannabis goods to any person or
advertise free cannabis goods. We will not allow
our employees to provide free cannabis goods to
any person on our licensed premises. However,
the Denis Peron and Brownie Mary Act of 2019
(Cal. Bus. & Prof. Code §26071) allows Haven to
donate cannabis to medicinal patients in need or
to partner with non-profit programs that provide
medicinal cannabis. Any medicinal cannabis
goods qualified as “Free Cannabis Goods” will
be properly recorded in METRC as belonging to
Haven prior to providing it to a consumer patient
or caregiver. 16 CCR §5411.
Recalled Products
Haven will accurately enter all products which
have been recalled into METRC. See Recall
Procedure for more details.
Inventory Control Plan
Haven will demonstrate its capacity for tracking
the location of all cannabis or cannabis products
and the ability to reconcile on-hand inventory
with the records in the track and trace database.
FMC §9-3309(e).
RECORD KEEPING PROCEDURE
APPLICABLE LAW
CCR: Title 16 §5037; Title 18 CCR §§1698
& 4901; Cal. Bus. & Prof. Code §§26160 &
26162.5; FMC: §§9-3309(e), 9-3310(b)(1)(xvii),
9-3331(a)-(d), 9-3335(b).
PROCEDURE
At the start of each business day, the floor
Manager is responsible for confirming Haven’s
electronic files are uploaded properly to Blaze’s
cloud-based servers. If an error occurs,
management will immediately contact Blaze
technical support. In the event of a connection
failure, management will print hard-copies of all
new electronic files and maintain these files until
connectivity is operational again.
Whether electronically stored on our state-of-
the-art electronic storage system (our preferred
method of record retention), or (as a back-up)
maintained in physical form in a secured and
protected area, all company records are handled
by employees according to our strict statutorily
based record keeping policy. Haven will make
records immediately available to the BCC or City
Manager upon request.
To properly comply with the record keeping
standards set by the BCC, Haven will maintain
current copies of the following records and
preserve them for a minimum of seven calendar
years:
»Financial Records (bank statements, sales
invoices, receipts, tax records, and all records
required by the California Department of
Tax and Fee Administration under 18 CCR
§§1698 & 4901).
»Security records, except for surveillance
recordings which are only retained for 90
calendar days.
»Personnel records, including each
employee’s full name, social security or
individual taxpayer identification number,
date employment began, and the date of
termination (if applicable).
»Training records, including, but not limited
to, the content of the training provided and
the names of the employees that received
the training.
»Contracts with other licensees regarding
commercial cannabis activity.
»Permits, licenses, and other local
authorizations to conduct the licensee’s
commercial cannabis activity.
»Records relating to the composting or
destruction of cannabis goods.
»Documentation for data or information
entered into METRC and Blaze.
»All other documents prepared or executed
by an owner, employee, or an assignee in
connection with the licensed commercial
cannabis business, including those required
as part of METRC regulations.
In addition to the records listed above, Haven
strictly complies with all local and state METRC
record keeping policies. FMC §9-3310(b)(1)
(xvii).
Security Requirements
Each licensee must maintain video surveillance
recordings for a period of ninety (90) days and
must make such video recordings available to
the City upon demand. FMC §9-3310(b)(1)(viii)
(3)-(5).
Cannabis Business Licensing Operating
Requirements
City officials, including the City Manager’s
Office or Treasurer-Tax Collector, may inspect
the commercial cannabis operation’s records,
books, accounts, financial data, and any and
all data relevant to its licensed activities for the
purpose of conducting an audit or examination.
FMC §9-3331(a).
Cannabis Business Licensing Operating
Requirements
It is unlawful for any person to impede, obstruct,
or interfere with an inspection, or the review of
the copying of records and monitoring (including
recordings) including, but not limited to, the
concealment, destruction, and falsification of any
recordings or records. FMC §9-3335(b).
Inventory Control Plan
Haven will demonstrate its capacity for tracking
the location of all cannabis or cannabis products
and the ability to reconcile on-hand inventory with
the records in METRC. See Section 1.6.1.vii:
Inventory Control Procedure for more specific
information on Haven’s Inventory Control
Procedures. FMC §§9-3309(e), 9-3310(b)(3),
9-3331(c).
PRODUCT TESTING PROCEDURE
APPLICABLE LAW / POLICY
CCR: Title 16 §§5303-5307.2, 5406, 5408(a)(3),
5411(b)(2), 5700-5739; Cal. Bus. & Prof. Code
§§26100-26106, 26120; FMC: §9-3309(f).
California and Local Policy
In California, no cannabis product may be retailed
without having first undergone and passed the
appropriate testing procedures conducted by
a licensed ISO/IEC 17025 accredited testing
facility.
Company Zero Tolerance Policy
Haven has a zero tolerance policy regarding
products which have not met the testing
requirements of the State. Employees who are
involved in the purchase of products from an
unlicensed distributor or who engage in the sale
of untested products are subject to immediate
termination.
PROCEDURE
To ensure all products retailed at Haven meet
the State’s testing requirements, we enforce the
following internal procedures:
Extensive Employee Training
Educating employees properly is the first line
of defense in preventing consumer harm. To
adequately protect consumers, we educate
employees on our internal company procedures
to verify proper product testing and the State’s
product testing requirements.
Confirm Validity of State License
»We only purchase products from licensed
distributors. FMC §9-3309(f).
»Prior to engaging in business with a
distributor, the GM will request a copy of
the distributor’s California issued cannabis
license and confirm its validity. A copy of
the license will be retained per our Record
Keeping Procedure (“RKP”).
»The GM will confirm that all batch testing
initiated by a licensed distributor is conducted
by a licensed testing laboratory which has
obtained ISO/IEC 17025 accreditation.
»The GM will request a copy of the testing
laboratory’s California issued license and
confirm its validity. A copy of the license will
be retained per our Record Keeping SOP.
Confirm Testing/Labeling Requirements
Testing facilities working with our distributors
are expected to fully comply with the State
of California’s regulations including, but not
limited to, testing for: (1) Cannabinoids, (2)
Foreign material, (3) Heavy metals, (4) Microbial
impurities, (5) Mycotoxins, (6) Moisture content
and water activity, (7) Residual pesticides, (8)
Residual solvents and processing chemicals,
and (9) Terpenoids. 16 CCR §§5303-5307.2 &
5700-5739.
Certain products require a label containing the list
of pharmacologically active ingredients, including,
but not limited to, tetrahydrocannabinol (“THC”),
cannabidiol (“CBD)”, and other cannabinoid
content, the THC and other cannabinoid amount
in milligrams per serving, servings per package,
and the THC and other cannabinoid amount in
milligrams for the package total. Edible products
will also be labeled with a list of generic food
ingredients and a warning if nuts or other known
allergens are used.
Prior to including a product in our inventory, the
GM will ensure that tested products are labeled
accordingly. All testing information will be entered
into Blaze and METRC.
Testing Sample
Per 16 CCR §§5305 & 5706, the GM must
confirm with the licensed distributor that:
»The proper batch size was tested;
»The distributor was physically present to
observe the laboratory employee obtaining
the sample of the product for testing and that
increments were taken from throughout the
batch;
»A video recording, with verbal affirmations,
was taken of the testing process;
»The testing facility and distributor signed
and dated a chain of custody; and
»The distributor did not assist the laboratory
employee nor touch the cannabis goods
or sampling equipment while sample was
being obtained.
Confirm Record of Testing Results (Certificate
of Analysis)
The GM will confirm that all testing results are
recorded by the laboratory on the certificate of
analysis within the past 12 months. In regard to
any product we carry, we reserve the right to:
»Confirm with the testing laboratory that the
required tests were conducted; and
»Request (and retain) the certificate of
analysis.
Should the validity of product testing be of
concern to the GM, a full-scale investigation will
be launched with a detailed review of the data
provided by the testing laboratory. As a final
step, the GM will ensure that all testing data is
recorded properly in METRC. 16 CCR §§5306
& 5307.
Conduct Product Inspection
Following confirmation of compliance with 16
CCR §5305, the GM will:
»Confirm the shipment received from the
distributor matches the shipping manifest;
»Inspect the physical product to confirm
proper labeling and verify that it has not
exceeded its expiration or sell-by date (if
one is provided);
»Confirm the product’s presence in METRC
to accurately preserve the chain of custody
and review/confirm the testing results;
»Identify any questionable products, contact
the distributor, and arrange for return of non-
conforming products. Products returned as
non-conforming must be noted as such in
METRC; and
»Clear products for sale, enter them into
inventory, and make them available to
consumers.
RECALL PROCEDURE
APPLICABLE LAW
U.S. Food & Drug Administration Regulations:
Title 21; Code of Federal Regulations §7; CCR:
Title 17 §§40297, 40205, 40290, 40512; Cal.
Bus. & Prof. Code §26132(a).
PROCEDURE
Haven’s recall procedures quickly and efficiently
prevent the sale of recalled products, notify
consumers of recalled items, and minimize the
risks and harm to consumers within 24 hours of
issuing a recall. Products under Haven’s control
may be recalled for the following reasons:
»A manufacturer or distributor issues a recall
notification;
»Fresno County Department of Public Health
(“FCDPH”) or the State Department of Public
Health (“CDPH”) issues a notification that a
product Haven retails is under investigation
for having been adulterated or misbranded;
or
»Haven receives consumer complaints or
negative reviews about a product it retails,
Haven’s management team reviews the
complaints/reviews, and the investigation
reveals that the product poses a potential
risk to consumers.
Recall Coordinator
Haven will appoint an employee to serve as
its Recall Coordinator (“RC”). The RC’s duties
include, but are not limited to:
»Reviewing any recall correspondence
received from a manufacturer, distributor,
FCDPH or CDPH on a daily basis;
»Reviewing any negative consumer reviews
and complaints regarding products Haven
retails; and
»Alerting management of potential recall
actions.
Consumer Complaint Form
Consumers are offered the opportunity to
review products on our website or by filling out
a consumer complaint form at our storefront
location.
Determination of Need for Recall
Prior to initiating a recall, the Recall Coordinator
will conduct a thorough investigation, on an
expedited basis (24 hours maximum), to
determine all relevant facts and circumstances.
Such investigation may include:
»Reviewing reports of injury or illness
allegedly caused by the product;
»Identifying the source and details of any
complaint received regarding the suspect
product, including personal interviews where
appropriate;
»Assessing the credibility of any such
complaints and reports;
»Retrieving relevant data on the product
available from Blaze and METRC;
»Identifying potential cause(s) of
contamination;
»Conducting lab tests on samples from the
same batch as suspect product;
»Obtaining details regarding duration and
manner of storage and/or transportation of
the suspect product by the retailer or other
recipient; and
»Providing a report and recommendation to
Haven’s management regarding the findings
of the investigation and whether the evidence
reviewed warrants a product recall.
Recall Plan Procedures
If a voluntary recall is initiated due to a condition
that poses a sufficient risk to consumers,
the Recall Coordinator will promptly take the
following steps:
»Immediately notify our management of the
need for a recall, and notify CDPH within
24-hours.
»Secure, isolate, and prevent the sale of
all affected product in our possession,
quarantine for a minimum of 72 hours all
products that are intended to be destroyed
due to recall, and affix to the recalled
products any bills of lading or shipping
manifests indicating the product information
and weight. Products held in quarantine will
be subject to auditing by FCDPH and CDPH.
»Following the quarantine period, render the
recalled cannabis product unusable and
unrecognizable (17 CCR §40290) and do
so on video surveillance (17 CCR §40205).
All recalled cannabis products rendered
unusable and unrecognizable are considered
cannabis waste and will be disposed of in
accordance with 17 CCR §40290 by the RC.
»Draft a recall notification to be distributed to
consumers identified as purchasers of the
recalled product to include (but not limited to):
Product Information, Production ID Numbers,
Recalling Company, Manufacturer, Reason
for the Recall, Health Hazard Assessment,
and Volume of Recalled Product.
»Utilizing Blaze, identify consumers who
purchased any of the affected product (by
identifying the transaction on the consumers
personal purchase history profile), and
immediately issue a STOP USE warning to
the relevant persons regarding the affected
product. Such persons will be contacted
by phone, email, hand-delivered notice,
or personal visit, whichever may be most
expedient. Communication efforts will
continue until point of contact has occurred.
»Within 24 hours, where practicable, retrieve
all affected product from all identified
recipients in a manner compliant with the
rules applicable to the pick-up and delivery
of cannabis products in the State.
»In appropriate cases, issue a press release
and other notices designed to ensure that
consumers are notified of the recall and
provided relevant information about the
affected product.
»In coordination with CDPH, specifically
identify the affected product to determine
whether such product may be remediated or
otherwise salvaged.
»In the event any or all of the affected
product must be destroyed, carry out the
destruction of the affected product in a
manner satisfactory to the CDPH. We
will only dispose of chemical, dangerous
or hazardous waste in a manner that is
consistent with federal, state and local laws.
No cannabis products will be disposed of in
an unsecured area or waste receptacle that
Proprietary & Confidential Information of Adamant Law Group, P.C. & Haven. Not for Publication.
2.3 CONTINUING EDUCATION AND
EMPLOYEE TRAINING
CONTINUING EDUCATION
For nearly three years, the recreational cannabis
market has undergone substantial change.
With change, comes the need for continuing
education to ensure that all team members are
up to speed with the latest industry best practices
and regulatory framework. Haven’s employees
are required to attend six continuing education
training meetings per year. Employees are
compensated for time attending the educational
training, and all necessary materials are provided
by Haven. The training is designed to provide
employees with information that is required or
important to effectively and legally perform their
job. Topics include:
»Regulatory updates;
»New and emerging products;
»Changes in or refreshers of company policy;
»Overall emerging trends in the industry;
»Safety and security protocol;
»Voiced community concerns (if any); and
»Training on specific SOPs.
Continuing Education Benefit
Haven will offer tuition reimbursement of up to
$500 per year to employees who seek to further
their education in a manner that will positively
impact the cannabis industry. Prior to enrolling
in courses, interested employees will meet
with management to discuss the educational
institution and courses they intend to pursue.
Haven supports a wide variety of continuing
education programs relevant to the cannabis
industry, including education on how to start and
operate a new cannabis business as part of our
overall plan to promote career advancement
and social equity cannabis business ownership
(described below). Some notable programs
include:
Oaksterdam University
(oaksterdamuniversity.com)
The Business of Cannabis: 14 week live
instruction course designed to fully prepare
students for opening and operating a compliant
cannabis business, which covers the following
topics:
»History, Science and Law of Cannabis;
»Therapeutic Effects of Cannabis;
»Methods of Ingestion;
»Facility Design Requirements;
»Cannabis Cultivation;
»Regulation and Compliance;
»Crafting a Business Plan and Pro Forma;
»Business Startup and Licensing;
»Employee Hiring and Management; and
»Advocacy.
Budtending Certificate Program:
Comprehensive program that empowers
budtenders with background cannabis knowledge
and customer relations skills, including:
»History, Science and Law of Cannabis;
»Products and Methods of Ingestion;
»Budtending Roles and Responsibilities;
»Product Handling Procedures;
»Security and Chain of Custody;
»Customer and Patient Relations;
»Cannabis Dosing; and
»Cannabis Strains, Genetics, and the Sativa/
Indica Fallacy.
Cannabis Training University
(cannabistraininguniversity.com)
Staff Training Program: Comprehensive
certification program for current employees,
covering the following topics:
»Laws and Regulations;
»Essential Budtender Skills;
Proprietary & Confidential Information of Adamant Law Group, P.C. & Haven. Not for Publication.
»Cannabis Retail and Delivery Management;
and
»Cannabis as Medicine.
How to Open a Dispensary: Education on how
to launch a new cannabis business, with the
following content:
»Preparing Business Startup Documents;
»Banking;
»Lease Issues;
»Purchasing Cannabis Products;
»Security; and
»Creating a Budget.
THC University (thcuniversity.org)
Cannabis Business Certification: Information
on how to start a business and positively impact
the community, including:
»Steps to Achieve Licensing;
»Laws and Regulations;
»Taxes; and
»Marketing and SEO.
»Budtender Basics: Training for budtenders
on how to educate consumers on products
and customer service:
»Consumer Tolerance;
»Details on Hash and Concentrates;
»Smoke, Vapor, and Edible Consumption
Methods; and
»Sublingual, Transdermal, and Topical Modes
of Consumption.
Non-Cannabis Continuing Education
Financial Literacy
We know that providing a matching 401k is
more valuable when coupled with the necessary
training to understand what it is and how it works.
Haven will provide all employees with financial
literacy education explaining how a 401k works,
what “matching” means, and how employees
can elect to participate.
EMPLOYEE TRAINING
Training Plan Philosophy
As owners and operators of multiple fully
operational cannabis dispensaries, Haven
deeply understands the importance of providing
employees with high quality, in-depth training.
Employees are key to the safety and security
of Haven’s operations. As employees are
responsible for all the daily operations of the
storefront (including opening and closing;
interacting with guests; handling sensitive
and personal information; dealing with cash
management; overseeing product deliveries and
inventory, etc.), it is vital for each employee to
feel comfortable and confident with:
»Company policies and procedures;
»Federal, State and local laws;
»Best practices for operating a cannabis
dispensary;
»Product brands and the differences between
product types;
»Customer service;
»Safety and security protocol; and
»Cannabis business related hazards.
While we encourage our employees to augment
their knowledge and skills by driving their own
growth, we know it’s our responsibility to lay a
strong foundation with our training programs.
Engaged employees make the difference in
Haven’s guest experience. From the moment an
individual is hired by Haven, we embrace them,
and they become part of Haven’s team.
Training Program Elements
Haven strives to provide an environment where
employees and guests feel safe, comfortable and
happy. Our success relies upon the knowledge
and professionalism of our employees. Our
employee training program includes:
»Written materials;
»Management led lectures;
»Industry expert led lectures; and
»Hands on peer-to-peer training.
Employees will all receive the following
written materials, which are also accessible to
employees online through our Haven University
Proprietary & Confidential Information of Adamant Law Group, P.C. & Haven. Not for Publication.
The Handbook serves as the “go-to” for
employees, providing thoughtful responses to
all questions that may be asked of an individual
during employment. Examples of included
topics are: Company Mission Statement; Union
Information; Discrimination Policies; Leaves
of Absence; Paid Time Off; Benefits; Drug/
Alcohol/Weapons Policies; Security Policies;
Employment Standards, etc.
Different staff members will review each section
of the handbook, ensuring that all employees are
comfortable with company policies, employee
rights, employer rights, state and federal law.
Staff will be available to answer questions with
employees on a one-on-one basis.
Standard Operating Procedures
Each aspect of Haven’s business, from
receiving product to product leaving the
facility in a guest’s hand, is memorialized in
a Standard Operating Procedure (“SOP”). In
drafting Haven’s procedures, all local and state
regulations, safety and security protocols,
and industry best practices were taken into
account. Haven’s SOPs lay out the local, state
and federal (to the extent possible) regulations
which must be followed by dispensary
employees, and are the governing documents
of our day-to-day operations. Several of our
SOPs are available for review in Section 1.6.
The review of our SOPs is a two-step process.
First, Haven thoroughly reviews all of the SOPs
on a general level with all employees as a group,
lecture style. Second, employees are broken
up into smaller groups associated with their
respective positions. Thereafter, each group
does an in-depth review of the SOPs specifically
related to the functions of their position. Specific
attention is paid to procedures based on law
versus best practice. Making this distinction
ensures that Haven’s employees are educated
on and familiar with implementation of required
regulations.
To avoid burnout, Haven has developed an
interactive training process, where employees
are encouraged to walk through an actual SOP
as if that procedure were taking place. For
example, when reviewing the SOP on packaging,
an employee learns that all products purchased
must be packaged in a child-safe, opaque
packaging before leaving the store. Rather than
having an employee read this policy and move
on, Haven employees will read the policy and
then practice packing products in the proper exit
packaging. Haven believes that hands-on training
will not only improve memory, but also provide a
training experience that is more enjoyable and
less mundane.
Diversion Prevention
The complete chain-of-custody provided by the
inventory/track and trace system, combined
with a record of every transaction and regular
inventory audits, provides the foundation to
prevent diversion, theft, or other loss. Employees
will be trained to observe guests for signs of
possible theft or diversion and the appropriate
reporting procedures. Employees will also be
informed of the internal tracking and monitoring
system of cannabis (alarm codes activated when
improperly removed from location), to prevent
employees from diverting products.
Below is an outline of our training material on
the topics identified in the above referenced
sections.
Security
»Employee Theft Reduction Measures;
»Cash-Management;
»Product Access Protocols;
»Product Deliveries/Receiving;
»Designated Security Manager Duties;
»Security Guards/Duties;
»Screening employees and visitors;
»Controlling access to the facility at all
access points;
»Monitoring and maintaining security, video
camera, and life safety equipment;
»Monitoring employee and patron conduct;
»Discouraging illegal conduct;
»Eliminating loitering;
»Inspections;
»Surveillance, etc.
Proprietary & Confidential Information of Adamant Law Group, P.C. & Haven. Not for Publication.
Safety
»Evaluation of the property and areas that
may be vulnerable to attack;
»Evaluation of suspicious persons, vehicles,
or packages;
»Transactional safety – related to cash
payments for products;
»Lobby capacity – monitoring lobby to ensure
overcrowding is kept at a minimum;
»Cash deposits – process for moving cash to
safe until bank run can occur;
»Equipment and Machine safety – safety
protocols for any equipment or machines
used per job requirements;
»Robbery – process for how to handle a
robbery;
»Material Safety Data Sheet (“MSDS”) – What
is an MSDS and when to use the information
from an MSDS;
»Safety process for securing products and
exiting the building during a power outage or
other emergency;
»Fire Prevention – safety policies and where
safety exit maps are located;
»Personal Protective Equipment – where
equipment is stored and how to use
equipment;
»Workplace Violence – procedures for
prevention and reporting;
»Parking Lot Security – Safety precautions
and using security;
Emergency Operations
»Emergency shut down – all safety precautions
and processes related to an emergency shut
down;
»Locations of fire extinguishers and first aid
supplies;
»Locations of the Emergency Alert System
and other media devices;
»Location of the silent alarms under each
point-of-sale terminal and the portable
buttons to notify local law enforcement that
a robbery is in progress or that there is other
need for police presence;
»Dispatcher communication;
»Logs and information forms that would be
helpful to emergency responders such as a
Bomb Threat Sheet;
»A map of the predetermined safe location
away from the facility;
»Several copies of the floor plan to assist
emergency personnel;
»Understanding the potential of a community-
wide threat;
»How to handle potentially false alarms;
»Documentation of an incident on the Alarm
Log;
»Procedures for First Aid, Cardiopulmonary
Resuscitation (CPR), and other medical
emergencies.
Introduction to Cannabis Guide
Operating as a successful employee will
require more than just an understanding of the
Employee Handbook and company policies and
procedures. Employees must have an innate
understanding of the cannabis industry. Haven’s
Introduction to Cannabis Guide is the main tool
for educating employees on the intricacies of
the cannabis industry. The guide is updated as
frequently as necessary to include the most up-
to-date information.
The Introduction to Cannabis Guide contains the
following information:
»Cannabis Products;
»Effects of Cannabis Products on the body;
»Cannabis strains;
»Local, State, Federal Cannabis Laws (use,
sales, reporting, tracking, delivering, etc.);
»Cannabis uses;
»Dosage Forms and Potency;
»Safety Profile of Cannabis;
»Substance Abuse Prevention;
»Cannabis’ Potential Interactions with Other
Substances;
»Medical Patients’ Rights;
»Safety and Health Guidelines.
Proprietary & Confidential Information of Adamant Law Group, P.C. & Haven. Not for Publication.
Facility Security, Safety, Emergency
Operations
This training day is 100% devoted to three
important topics. Haven’s experience successfully
operating cannabis dispensaries shows that this
day of training is by far one of the most significant
and important. The training provided will reinforce
company SOPs, establishing a uniform method
of notification and response to emergency
situations. In association with Terry Blevins of
Armaplex and Robert Rowe of Pyrocop, Inc., the
new hires (and at times, the entire staff) will be
provided with initial and ongoing top-of-the-line
training in the following areas. Working side by
side with Terry and Robert, Haven will ensure
an updated Safety/Fire Plan and Security Policy
is provided to each employee and any future
updates are effectively communicated.
For an in-depth look at our Safety Plan and
Security Plan, please see Sections 4 & 5
respectively.
Peer-to-Peer Training
Directly following the completion of the above
mentioned training, new hires will transition into
peer-to-peer training. This training may vary
in length based on the needs of the individual
new hire. It includes Retail Floor Training, Retail
Floor Key Processes and Regulatory Training.
During the on-site training, the new hire will first
observe the seasoned employee, then during
the following days, perform the tasks with the
seasoned employee assisting as necessary.
By offering this training to new employees,
confidence is built through applying the policies
and procedures presented in the prior days in
combination with actual interaction with guests.
New hires will engage in the following examples
of practical applications during peer-to-peer
training:
»Introduction to and use of the Point of
Sale and Inventory Tracking System;
»Creating Consumer Profile;
»Logging Bar Codes and ID Tags;
»Updating Inventory;
»Completing a Sale;
»Running Reports.
»Guest/Patient Consultation
»Interacting with first time guest/patient;
»Reception check in;
»Providing product consultation;
»Interpreting dosage information provided
by brands;
»Providing useful guest literature and
resources.
»Security Process and Procedures
»Guest check in;
»Employee check in;
»Vendor check in;
»ID verification;
»Store safety features (ID scanners, life
safety plans, cash handling, diversion
prevention measures).
»Administration / Operational Best
Practices:
»Merchandising;
»Facility maintenance;
»Sanitation and safety;
»Recordkeeping;
»Legal compliance;
»Opening & closing procedures;
»Inventory control;
»Product rotation
»Product return and disposal;
»Guest complaints of adverse events;
»Product recalls.
Additional Employee Training Policies
Legally Mandated Training
Employees who hold positions which require
local or state mandated training will be required
to undergo the proper training prior to engaging in
the regulated activity. While the State minimum is
only 8 annual hours, we require six annual training
sessions, of which each typically last 2-4 hours.
Employee Training Records
Haven will maintain compliance with local and
state law, always keeping accurate records on
Proprietary & Confidential Information of Adamant Law Group, P.C. & Haven. Not for Publication.
all employees who have been trained and the
training they have undergone. Employee records
are available (where law allows) for governmental
officials to inspect.
2.4 COMMITMENT TO SOCIAL POLICY
Diversity has always been at the forefront of
Haven’s hiring policies and procedures. We
know that one of the most meaningful ways we
can contribute to the community is by providing
careers for those in need. In recent months, it has
been abundantly clear that the unemployment
rates are rising as a result of COVID-19, and more
than ever, individuals need steady employment
opportunities. Haven is here to provide these
opportunities with upward mobility.
Haven has reviewed and fully supports Fresno’s
Social Policy codified in FMC §9-3316(b).
As Haven focuses on providing employment
opportunities to those most in need, Fresno’s
Social Policy is directly aligned with Haven’s
principles. Haven is an equal opportunity
employer. We are dedicated to ensuring that
all decisions regarding terms, conditions and
privileges of employment are in accordance with
our principles of equal opportunity. We prohibit
discrimination and harassment of any type
and affords equal employment opportunities
to employees and applicants without regard to
race, religion, color, sex (including childbirth,
breastfeeding and related medical conditions),
gender, gender identity or expression, sexual
orientation, national origin, ethnicity, ancestry,
citizenship status, uniform service member and
veteran status, marital status, pregnancy, age,
protected medical condition, genetic information,
disability, or any other characteristic protected by
state or federal law or local ordinance.
Haven conforms to the spirit as well as to the
letter of all applicable laws and regulations.
This policy extends to all aspects of our
employment practices, including but not limited
to, recruiting, hiring, discipline, termination,
promotions, transfers, compensation, benefits,
training, leaves of absence, and other terms and
conditions of employment.
To achieve the goal of recruiting and hiring, at
least 30% of individuals most in need, Haven
will tailor and focus our recruitment efforts on
reaching individuals who fall into one of the
categories identified in FMC §9-3316(b)(1):
»Annual family income below 80% AMI;
»Convicted for a cannabis related crime
that could have been prosecuted as a
misdemeanor or citation under current State
law;
»Lived in a low to moderate income census
tract in the city for a minimum of three (3)
years;
»Veteran;
»Former foster home youth who was in foster
care as a minor;
»Unemployed; or
»Receiving public assistance.
FEOC PARTNERSHIP PLAN
To most effectively reach Priority Applicants,
Haven has partnered with the Fresno Economic
Opportunities Commission (“FEOC”). We
are not only honored, but fortunate to have
Elizabeth Jonasson Rosas, FEOC Strategy and
Communications Officer, as a member of our
Advisory Team. For over five decades, FEOC has
provided education and job placement services to
Fresno residents to reduce poverty, increase self
sufficiency, and strengthen the community. For
the past several months, we have been working
with Elizabeth, Patrick and other members of
the FEOC to develop a plan that not only meets,
but exceeds the Social Policy goals laid out in
FMC §9-3316(b)(1). Haven will implement the
following recruitment plan:
»Haven will provide a grant to FEOC sufficient
to fund recruitment efforts, based on a
budget provided to Haven by FEOC.
»Haven will provide the FEOC with a list of
employment opportunities, including detailed
job descriptions.
»Utilizing funds from the Haven grant, FEOC
will develop marketing materials to notify
local residents from the categories above of
potential employment opportunities at Haven.
Proprietary & Confidential Information of Adamant Law Group, P.C. & Haven. Not for Publication.
»In partnership with FEOC, Haven will host
virtual job fairs and info sessions consisting
of a pre-application workshop. During each
workshop, we will present information about
our company, provide education on the
cannabis industry as a whole, and describe
all available positions. To get a jump start
on this process, Haven has volunteered to
fund and host an informational employment
webinar with FEOC in early 2021 as a means
to introduce cannabis employment to the
community. Haven has also reached out to
The Artist Tree, another cannabis applicant,
to team up on this effort.
»In a separate webinar, Haven will provide
in-depth instructions on how to fill out our
application and identify any additional
information necessary to seek employment
in the cannabis industry. We will provide
contact information for a Haven team
member, should applicants have any
additional questions or require additional
assistance with the process.
»Haven will conduct timely interviews and
provide feedback to all applicants even
if they are not selected for an immediate
position.
»As staffing needs change constantly, Haven
will maintain a list of interested candidates to
contact first should an opening occur.
»Following our initial hiring process, Haven
will offer quarterly programming with FEOC
to ensure that newly interested candidates
are given the opportunity to learn about
Haven and be placed on our interested
candidates list.
LOCAL RECRUITMENT PLAN
100% Local Hiring
In order to achieve the goals identified above, we
have developed a complete Local Recruitment
Plan reflecting a distinct methodology, which we
have implemented in Long Beach and Maywood
with great success. We are in the process of
implementing the plan in neighboring Porterville,
San Bernardino and Riverside County.
Haven understands the need for economic growth
in the region, and is committed to creating new
employment opportunities with preferential hiring
focused on the residents of Fresno. As described
above, in offering employment opportunities,
Haven will first seek to fill 100% of the open
employment positions, including management
roles, with qualified candidates residing in the
City of Fresno for more than 1 year. Should any
positions remain unfilled, candidates will next be
drawn from the greater Fresno County.
Aside from our partnership with FEOC, Haven
has developed a strategic outreach plan to
introduce the company to the community and
ensure that local residents become aware of
open positions for which they may apply.
Step One – Develop relationships with community
partners, associated with employment training
and placement services. Aside from FEOC,
Haven has identified the following organizations
as potential partners for reaching community
members in need of employment opportunities:
»Arthur Moss at Fresno Regional WDB
Workforce Connection;
»Owens Valley Career Development Center;
»Fresno Chamber of Commerce
»Fresno County Women’s Chamber of
Commerce;
»Lincoln Training Center;
»Fresno City College Career Center; and
»California State University Fresno Career
Center.
Step Two – Collaborate with named organizations
by hosting informational sessions on cannabis
careers (providing explanations of each position
and the duties of that position), host job fairs, and
provide resume writing/application workshops
for those interested in applying for a position.
Step Three – Conduct interviews giving priority
(within legal limitations) to local residents of
Fresno. Hire new staff.
Step Four – Conduct employee training with
new hires.
Stress-free Interview Process
Haven does not support the practice of
Staffing Growth Chart
Total Full-Time Employees
Year 1
12
Year 2
16
Year 3
16
Year 4
18
Year 5
20
Proprietary & Confidential Information of Adamant Law Group, P.C. & Haven. Not for Publication.
intimidating interviewees. Prior to an interview,
management will schedule a call with an
interviewee to ensure the interviewee is aware
of the interview content. The following day, two
staff members will conduct the first interview.
Candidates may dress casually and come as
they are. The interview process will include
questions to elicit information on character and
skill. Following the interview, management will
discuss the candidate and schedule a second
interview if required. All candidates who are not
fit for the position, will be notified and never left
hanging.
Equal Pay for Equal Work
In California, the Equal Pay Act requires that
men and women in the same workplace be given
equal pay for equal work. The jobs need not be
identical, but they must be substantially equal.
Job content (not job titles) determine whether
jobs are substantially equal. https://www.eeoc.
gov/laws/types/equalcompensation.cfm. Haven
strictly abides by the Equal Pay Act, and provides
the same opportunities to men and women alike.
2.5 LOCAL MANAGEMENT
Haven is a locally owned and managed cannabis
company. Haven is owned by Saeed Ghanbari
(51% owner), a native of Fresno for the past
15 years. Utilizing relationships built within the
City Saeed will assist in locating local residents
to meet our commitment of hiring 100% local
residents to fill both management roles and
general staff needs. It is not Haven’s practice to
relocate management staff. Our business model
includes giving these opportunities to local
residents as they know the area best. During
our employee training process, an experienced
member of management will team up with our
new local managers to educate them on the
Haven way of operating. Typically, the new
management team members will join us in one of
our operating locations for full hands on training,
with all expenses covered. We will ensure that
each employee is comfortable in their position
before we open for business.
2.6 EMPLOYEE DESCRIPTIONS
In Haven’s first full year of operations (2022), we
will employ 16 local community members in the
positions described below.
General Manager (1)
Inventory Manager (1)
Inventory Lead (1)
Inventory Specialist (2)
Guest Experience Manager (1)
Guest Experience Lead (1)
Guest Experience Specialist (4)
Receptionist (1)
Delivery Driver (2)
Security (Contracted) (2)
The following chart represents Haven’s projected
increase in employment opportunities between
Year 1 and Year 5. Year 2 will be the first complete
year. Haven frequently reviews employment
needs and adjusts projected staffing needs
accordingly.
EMPLOYEE TITLE/POSITION &
RESPONSIBILITIES
Employee Classification
Regular Full-Time Employees
Regular full-time employees are those normally
scheduled to work at least forty (40) hours
per week, as determined by Haven in its sole
discretion. An employee who works eight (8)
consecutive weeks at forty (40) hours are
classified as full-time.
Regular Part-Time Employees
Regular part-time employees are those normally
Proprietary & Confidential Information of Adamant Law Group, P.C. & Haven. Not for Publication.
scheduled to work fewer than forty (40) hours
per week, as determined by Haven in its sole
discretion. Part-time employees will be scheduled
no less than four (4) hours per day and no less
than twenty (20) hours per week.
Non-Exempt Employees
Non-exempt employees include all employees
who are covered by the overtime provisions of
applicable federal and state law and are eligible
for overtime compensation.
Exempt Employees
Exempt employees include all employees who
are classified by Haven as exempt from the
overtime provisions of applicable federal and
state law.
General Manager
The General Manager (GM) will oversee the retail
operations of the store. He or she will provide
guidance and coaching to the store staff with the
support and tools to continually drive sales and
provide Haven’s guests with a wonderful retail
experience.
Duties & Responsibilities
»Hire and develop a team who are passionate
about cannabis and the services they
provide.
»Lead by example through being the ultimate
illustration of service, dedication, pace,
positivity and energy.
»Mentor, motivate, elevate and inspire the
team.
»Train store staff by reviewing, revising and
implementing training materials; delivering
training sessions; understanding the staff
needs to ensure all Haven initiatives can be
expedited with ease.
»Follow established policies and procedures
and execute all company programs for
guest service, staff management, guest
management, inventory management, cash
handling, state compliance, and safety and
security guidelines.
»Identify and develop process improvements
to assist with company growth.
»Maintain thoughtful store scheduling to drive
revenue while controlling overhead costs.
»Perform daily inventory audits and record
daily and monthly category sales and ensure
accuracy at all times.
»Develop strong vendor relationships and
monitor, manage, and maintain proper
inventory levels.
»Ensure accuracy for all cash handling in the
front of house and back of house.
»Present a professional image in appearance,
actions, and words.
»Abide by city and state regulations at all
times.
»Receive deliveries, build purchase orders,
and maintain accurate records.
»Complete daily and weekly tasks/duties as
assigned by the Director of Operations.
»Maintain neatness, organization, and overall
cleanliness of the entire store.
»Attract guests by originating display ideas;
following display suggestions or schedules;
constructing or assembling display
properties; producing merchandise displays
in showcases, and on the sales floor.
»Assist with different off and on hour events
and specials.
Requirements
»Must be 21+ years of age.
»Must have Valid ID.
»Must pass a LiveScan (criminal background
check). No Felony / Misdemeanor Drug
Related Charges within the previous 4 years
permitted.
»High School diploma or General Education
Development (GED) required.
»Associate or Bachelor’s degree in any field
preferred, but not required.
»Minimum of three years combined dispensary,
call center, retail, sales, hospitality, or guest
service experience.
»Able to communicate effectively in verbal
and written English; second languages
encouraged.
»Excellent computer and technical skills,
Proprietary & Confidential Information of Adamant Law Group, P.C. & Haven. Not for Publication.
including experience with web browsers,
tablets, retail POS systems, and credit card
processing terminals.
»High-level critical thinking, attention to detail,
mathematical, language, and reasoning
skills.
»Must be comfortable adding, subtracting,
multiplying and dividing fractions and
decimals, and high-volume cash handling.
»Proficient with Microsoft office and Google
Suite.
»Ability to exercise a high degree of
professionalism
»An analytical mind with strong attention to
detail.
»Outstanding organizational and problem-
solving skills.
»Excellent communication and leadership
abilities.
»Reliable transportation.
»Must be able to work a flexible schedule
to include weekends and holidays; May
be requested to work additional time, as
business demands require.
»Constantly perform desk-based computer
tasks.
»Frequently sitting and standing.
»Occasionally stand/walk, reach/work above
shoulders, grasp lightly/fine manipulation,
grasp forcefully, use a telephone, sort/
file paperwork or parts, lift/carry/push/pull
objects that weigh up to 25 pounds.
»Occasionally twist/bend/stoop/squat, kneel/
crawl.
Desired Qualities
»Honesty, ambition, and a strong work ethic.
»Accountability (able to handle
responsibilities).
»Proactive / Self starter.
»Presentable and professional appearance.
»Highly organized and attentive.
»Detail oriented.
»Focused.
Inventory Manager
The Inventory Manager (IM) monitors and
reports on Haven’s inventory levels while
maintaining a state compliant facility. The IM is
responsible for maintaining inventory tracking
systems, reviewing levels of supplies, ordering
new materials, and performing a daily analysis.
A successful IM is a trustworthy professional
with outstanding record-keeping and analytical
abilities. The chosen candidate will demonstrate
excellent organizational and problem-solving
skills, as well as the ability to interpret and
analyze large amounts of data.
Responsibilities
»Implement Haven’s inventory tracking
system to optimize inventory control
procedures.
»Examine the levels of supplies and raw
material to determine shortages.
»Document daily deliveries and shipments to
update inventory.
»Prepare detailed reports on inventory
operations, stock levels, and adjustments.
»Evaluate new inventory to ensure it’s ready
for shipment.
»Perform daily analysis to predict potential
inventory problems.
»Order new supplies to avoid inefficiencies or
excessive surplus.
»Analyze different suppliers to obtain the best
cost-effective deals.
Requirements
»Must be 21+ years of age.
»Must have Valid ID.
»Must pass a LiveScan (criminal background
check) - No Felony / Misdemeanor Drug
Related Charges within the previous 4 years
permitted.
»Must have a high school diploma or
equivalent.
»Minimum 1 year management experience.
»Able to communicate effectively in verbal
and written English; second languages
encouraged.
Proprietary & Confidential Information of Adamant Law Group, P.C. & Haven. Not for Publication.
»Ability to perform basic retail math functions.
»Proficient with Microsoft office and Google
Suite.
»Technologically Proficient - Able to operate a
computer and a tablet, familiarity with POS
systems.
»Ability to exercise a high degree of
professionalism.
»Flexible Schedule. Must be able to work
evenings, weekends and holidays as
needed.
»An analytical mind with strong attention to
detail.
»Outstanding organizational and problem-
solving skills.
»Excellent communication and leadership
abilities.
»Reliable transportation.
Desired Qualities
»Honesty, ambition, and a strong work ethic.
»Accountability (able to handle
responsibilities).
»Proactive / Self starter.
»Presentable and professional appearance.
»Highly organized and attentive.
»Detail oriented.
»Focused.
Inventory Lead
The Inventory lead (IL) is responsible for setting
an “ideal” example of an Inventory Specialist
(IS). Assist the management team with store
operations, interact with product shipments/
deliveries to problem solve issues, assist in the
intake process, ensure a completely compliant
atmosphere. This role is designed to prepare
candidates for a management position.
Responsibilities
»Intake shipment/deliveries and ensure the
entire intake process is compliant.
»Data Entry into POS and drafting
spreadsheets for record keeping purposes.
»Collaborate with the Inventory Specialists to
problem solve delivery issues.
»Collaborate with the management team in
order to facilitate cash handling with payable
invoices.
»Maintain accurate paperwork in accordance
with company policies and procedures.
»Monitor waste destruction process.
»Assist with store inventory audits and
investigations.
»Requirements
»Must be 21+ years of age.
»Must have Valid ID.
»High School diploma or General Education
Development (GED) required.
»Must be able to work a flexible schedule
to include weekends and holidays; May
be requested to work additional time, as
business demands require.
»Excellent computer and technical skills,
including experience with web browsers,
tablets, retail POS systems, and credit card
processing terminals.
»Proficiency with Google Suite and Microsoft
Office.
»Must be team oriented.
»Prior leadership experience is preferred.
»Must have prior cash handling experience.
»Presentable and professional appearance.
Desired Qualities
»Honesty, ambition, and a strong work ethic.
»Accountability (ability to handle multiple
responsibilities).
»Proactive / Self starter.
»Reliable transportation.
»Highly organized and attentive.
»Detail oriented.
»Focused.
Inventory Specialist
This position includes working in a fast paced,
controlled, sterile environment, requiring careful
attention to detail and strict adherence to legal
Proprietary & Confidential Information of Adamant Law Group, P.C. & Haven. Not for Publication.
regulations. To be successful in this role, attention
to detail and quality orientation are essential. This
position offers an excellent opportunity to grow
one’s skills while making an immediate impact
and contribution to the business. It is ideal for a
person who is eager to learn with a passion for
their work.
Responsibilities
»Assist with the intake of product shipments/
deliveries.
»Keep inventory spaces neat and organized.
»Assist with the counting of inventory audits.
»Data Entry into POS and local spreadsheets
for record keeping.
Requirements
»Must be 21+ years of age.
»Must have Valid ID.
»Must pass a LiveScan (criminal background
check). No Felony / Misdemeanor Drug
Related Charges within the previous 4 years
permitted.
»Must be able to be on feet 8 hrs per day.
»Must be able to lift and carry objects 30lbs or
more on a regular basis.
»Flexible Schedule. Must be able to work
evenings, weekends and holidays as
needed.
»Must work well in a team environment.
»Must be consistent and have high attention
to detail.
»Must have reliable transportation.
»Must maintain a professional appearance.
»Desired Qualities
»Honesty.
»Accountability (ability to handle multiple
responsibilities).
»Proactive / self-starter.
»Highly organized.
»Highly attentive.
»Detail oriented.
Guest Experience Manager
The Guest Experience Manager (GEM) is
responsible for all sales activities and guest
specialist job duties. The successful candidate
will be able to elevate company standards,
achieve sales goals and follow through with
general sales manager duties.
This position is responsible to manage
organizational sales by developing business
plans, meeting planned goals, and coordinating
with our marketing department on lead
generation. Additionally, the Guest Experience
Manager is tasked with overseeing the activities
and performance of the sales team by tracking
sales goals, setting individual sales targets,
and facilitating the ongoing training of the
salespeople.
Responsibilities
»Managing organizational sales.
»Meeting planned sales goals.
»Setting individual sales targets with the sales
team.
»Tracking sales goals and reporting results
as necessary.
»Overseeing the activities and performance
of the sales team.
»Conducting ongoing training and product
knowledge education of the sales team
members.
»Provide motivation and counseling to team
members on a consistent basis.
»Promote the organization and products.
»Understand Haven’s ideal guests and how
they relate to the products we carry.
Requirements
»Must be 21+ years of age.
»Must have Valid ID.
»Must pass a LiveScan (criminal background
check). No Felony / Misdemeanor Drug
Related Charges within the previous 4 years
permitted.
»High School diploma or General Education
Development (GED) required.
»Minimum 1 year management experience.
Proprietary & Confidential Information of Adamant Law Group, P.C. & Haven. Not for Publication.
»Ability to communicate effectively in verbal
and written English, second languages
encouraged.
»Must be comfortable adding, subtracting,
multiplying and dividing fractions and
decimals, and high-volume cash handling.
»Ability to analyze sales data, determine
sales trends and predict future trends.
»Technologically Proficient. Ability to operate
a computer and a tablet, familiarity with POS
systems. Proficient in Google Suite and
Microsoft Office.
»Ability to exercise a high-degree of
professionalism in regard to both patients
and team members.
»Open Availability. Must be able to work
evenings, weekends and holidays as
needed.
»Presentable and professional appearance.
Desired Qualities
»Honesty
»Accountability (ability to handle multiple
responsibilities).
»Proactive / self-starter.
»Reliable transportation.
»Sociable (“people person” with an upbeat,
positive attitude).
»Patience and kindness.
Guest Experience Lead
The Guest Experience Lead (GEL) is
responsible for setting an example of an “ideal”
Guest Experience Specialist (GES). Assists
the management team with store operations,
problem solves guest issues, assists in the
sales process, ensures an outstanding guest
experience. Works with the management team
to plan and execute development and business
plans. This role is designed to prepare candidates
for a management position.
Specific Responsibilities
»Create an outstanding buying experience for
the guest.
»Execute floor leadership—oversee the
sales floor with the Sales Manager; greet all
guests in a professional, friendly, and timely
manner, including answering phones and
directing guest inquiries.
»Coach and develop Guest Experience
Specialist in assessing guest needs and
right fitting the guest with the total technology
solution
»Work with the Guest Experience Specialist
to problem solve guest issues.
»Work with store management in opening,
closing and daily operations of the retail
facility; including but not limited to, cash
handling and deposits as governed by
standard operating procedures.
»Complete accurate paperwork and
transactions according to company policies
and procedures.
»Assist in maintaining store appearance and
merchandising standards.
»Assist with all functions within a retail store
in compliance with Haven policies and
procedures.
»Assist in other tasks, duties, or projects as
assigned by management.
Requirements
»Must be 21+ years of age.
»Must have Valid ID.
»Must pass a LiveScan (criminal background
check). No Felony / Misdemeanor Drug
Related Charges within the previous 4 years
permitted.
»High School diploma or General Education
Development (GED) required.
»Open schedule (flexible availability). Must
be available to work evenings, weekends
and holidays as needed.
»Excellent computer and technical skills,
including experience with web browsers,
tablets, retail POS systems, and credit card
processing terminals. Experience in Google
Suite and Microsoft Office.
»Must have organization skills.
»Prior leadership experience is preferred.
»Must be team oriented.
Proprietary & Confidential Information of Adamant Law Group, P.C. & Haven. Not for Publication.
»Must have prior cash handling experience.
»Reliable transportation.
»Presentable and professional appearance.
Desired Qualities
»Honesty.
»Proactive / self starter.
»Sociable (“people person” with an upbeat,
positive attitude).
»Patience and Kindness.
Guest Experience Specialist
»Haven seeks a results driven Guest
Experience Specialist (GES), responsible
for all sales activities and sales specialist job
duties, in all that it entails. The successful
candidate will be able to elevate company
standards, achieve sales goals and meet
guest expectations.
Responsibilities
»Ensure high levels of guest satisfaction
through excellent service.
»Assess guest’s needs and provide assistance
and information on product features.
»Maintain in-stock and presentable assigned
areas.
»Stay up-to-date on products offered and be
prepared to discuss available options with
guests.
»Understand cross selling and cross sell
when possible.
»Work collaboratively with teammates.
»Build productive trust relationships with
guests.
»Support superior standards in regard to
store cleanliness and store safety.
»Represent Haven mission at all times.
»Be punctual, reliable and present each work
day.
Requirements
»Must be 21+ years of age.
»Must have Valid ID.
»Must pass a LiveScan (criminal background
check). No Felony / Misdemeanor Drug
Related Charges within the previous 4 years
permitted.
»No DUI charges within the past four years.
»High School diploma or General Education
Development (GED) required.
»Ability to communicate effectively in verbal
and written English, second languages
encouraged.
»Must be comfortable adding, subtracting,
multiplying and dividing fractions and
decimals, and high-volume cash handling.
»Excellent computer and technical skills,
including experience with web browsers,
tablets, retail POS systems, and credit card
processing terminals.
»Ability to exercise a high degree of
professionalism in regard to both patients
and team members.
»Open schedule (flexible availability). Must
be available to work evenings, weekends
and holidays as needed.
»Physical requirements include the ability
to twist, bend, squat, reach, and stand for
extended periods of time.
»Reliable transportation.
»Presentable and professional appearance.
Desired Qualities
»Honesty.
»Accountability (able to handle
responsibilities).
»Proactive / self-starter.
»Sociable (“people person” with an upbeat,
positive attitude).
»Patience and kindness.
Receptionist
»The Receptionist is the first Haven employee
with whom a guest will come in contact.
Haven’s receptionists are friendly, outgoing,
and organized. They serve as a brand
ambassador for Haven as they are the most
visible Haven Employee.
Proprietary & Confidential Information of Adamant Law Group, P.C. & Haven. Not for Publication.
Responsibilities
»Welcome all guests and facilitate a seamless
check-in process.
»Verifying proper IDs and checking in new
and returning guests.
»Update guest profiles in the POS system
upon arrival.
»Maintain cleanliness of lobby and
surrounding areas.
»Restock/refill any refreshments offered to
guests in the lobby area.
»Answer, screen and forward incoming phone
calls.
»Facilitate the processing of phone and online
orders in a timely manner.
»Perform any clerical duties as needed by
store staff.
»Ensure the reception area is tidy and
presentable.
»Promote a work environment that is positive,
guest-service oriented, and compliant with
established policies and procedures.
»Manage the flow of the lobby and guest
queue to ensure all guests are helped in a
timely manner.
»Be eager to be cross-trained to work the
sales floor in addition to reception.
»Maintain positive guest relationships to
establish a loyal guest base.
»Respond to google/Weedmaps/YELP
messaging according to company policy.
Requirements
»Must be 21+ years of age.
»Must have Valid ID.
»Must pass a LiveScan (criminal background
check). No Felony / Misdemeanor Drug
Related Charges within the previous 4 years
permitted.
»High School diploma or General Education
Development (GED) required.
»Able to communicate effectively in verbal
and written English; second languages
encouraged.
»Excellent computer and technical skills,
including experience with web browsers,
tablets, retail POS systems, and credit card
processing terminals.
»Ability to exercise a high degree of
professionalism.
»Must be able to work a flexible schedule
to include weekends and holidays; May
be requested to work additional time, as
business demands require.
Desired Qualities
»Honesty.
»Accountability (able to handle
responsibilities).
»Proactive / self-starter.
»Sociable (“people person” with an upbeat,
positive attitude).
»Patience and kindness.
»A driven, self-motivated, entrepreneurial
mindset.
»An aspirational attitude with a fun and positive
personality while still being professional and
eager to succeed.
»Welcomes change and adjusts quickly to
accommodate Haven’s needs.
»Strong time-management skills with the
ability to prioritize tasks.
Delivery Driver
Delivery drivers are responsible for the safe
delivery of cannabis products from the storefront
to customers’ homes.
Responsibilities
»Provide first-class delivery service that
drives new business.
»Ensure inventory stock matches delivery
requirements.
»Follow a set-scheduled route for daily
deliveries.
»Communicate with the dispatcher effectively.
»Have the ability to read maps or set GPS to
determine and track daily routes.
»Ensure products are delivered in a timely
Proprietary & Confidential Information of Adamant Law Group, P.C. & Haven. Not for Publication.
manner.
»Practice safe driving and cash and product
handling.
»Maintain a clean driving record.
»Possess and maintain a valid driver’s license
»Safely drive a vehicle, owned by and
registered to Haven, to be used for deliveries.
»Hold delivery-specific car insurance in
employee’s name that is state-compliant and
specifically covers the delivery of cannabis.
»Practice exceptional communication skills
and professional presence.
»Be an innovative problem solver, results
minded, and solution focused.
»Be an effective team player and able to work
independently.
»Understand the California cannabis industry.
Requirements
»Must be 21+ years of age.
»Must have Valid ID.
»Clean driving record.
»Must pass a LiveScan (criminal background
check). No Felony / Misdemeanor Drug
Related Charges within the previous 4 years
permitted.
»No DUI charges within the past four years.
»High School diploma or General Education
Development (GED) required.
»Ability to communicate effectively in verbal
and written English, second languages
encouraged.
»Must be comfortable adding, subtracting,
multiplying and dividing fractions and
decimals, and high-volume cash handling.
»Excellent computer and technical skills,
including experience with web browsers,
tablets, retail POS systems, and credit card
processing terminals.
»Ability to exercise a high degree of
professionalism in regard to both patients
and team members.
»Open schedule (flexible availability). Must
be available to work evenings, weekends
and holidays as needed.
»Physical requirements include the ability
to twist, bend, squat, reach, and stand for
extended periods of time.
»Reliable transportation.
»Presentable and professional appearance.
Desired Qualities
»Honesty.
»Accountability (able to handle
responsibilities).
»Proactive / self-starter.
»Sociable (“people person” with an upbeat,
positive attitude).
»Patience and kindness.
»A driven, self-motivated, entrepreneurial
mindset.
»An aspirational attitude with a fun and positive
personality while still being professional and
eager to succeed.
»Welcomes change and adjusts quickly to
accommodate Haven’s needs.
»Strong time-management skills with the
ability to prioritize tasks.
Security (Contracted)
»Haven utilizes contract services for all
security personnel. Guards are all screened
through the licensed security company.
Security guard duties include:
»Verifying IDs and maintaining order in the
lobby;
»Controlling traffic flow into the lobby.
Managing any lines that form when the lobby
is at capacity;
»Controlling access to the facility at all access
points;
»Conducting both video and visual surveillance
of the property both inside and outside;
»Monitoring transactions as they occur on the
showroom floor;
»Monitoring and maintaining security and life
safety equipment;
»Hourly patrols (more frequently if necessary)
Proprietary & Confidential Information of Adamant Law Group, P.C. & Haven. Not for Publication.
of inside of the premises, along the perimeter,
and provide a neighborhood patrol for a two-
block radius surrounding the business during
all hours of operation. FMC §§9-3309(n) &
9-3310(b)(1)(iv);
»Ensuring the property and all associated
parking, including the adjacent area under
the control of Haven and any sidewalk or
alley, is maintained in an attractive condition
and kept free of obstruction, trash, litter, and
debris at all times. All discovered issues will
be reported to Haven in a timely manner;
»Deter diversion of cannabis products by
being present and vigilant;
»Monitoring employee and patron conduct on
the premises and in the parking area;
»Preventing loitering, excessive noise or
threats of violence interiorly and exteriorly;
»Ensuring no consumption of cannabis occurs
on the premises, in the parking area, or the
public areas immediately adjacent to the
premises. FMC §§9-3309(a) & 9-3310(b)(2)
(vi);
»Responding to and documenting security
incidents, as well as notifying the Fresno
Police Department when applicable or in the
case of an emergency. FMC §9-3310(b)(5);
»Escorting visitors;
»Assisting with parking issues; and
»Inspecting packages and vehicles.
2.7 UNION AFFILIATION
Haven has always delivered industry leading
wages and benefits for its employees. Please
see Section 2.2 where we lay out our suggested
wages and benefits packages.
We take the laws of the State and the City
very seriously. We understand our obligations
to provide our employees with the opportunity
to freely unionize if they so choose. Haven
supports employees’ rights to unionize and has
taken proactive steps to preserve these rights by
entering into a Labor Peace Agreement for our
Fresno operations per FMC §9-3316(b)(2).
With respect to our existing locations, we have
negotiated labor peace agreements with the
Teamsters Joint Councils #7 and #42 in the Long
Beach area and in Maywood. As proof of our
commitment to this standard, we have entered
into LPAs for our operating businesses, and are
willing to provide each LPA upon request.
In Fresno, Haven worked with the Teamsters
Local 431 to craft an LPA and will ultimately enter
into a collective bargaining agreement.
Proprietary & Confidential Information of Adamant Law Group, P.C. & Haven. Not for Publication.
Funding Social Equity Businesses
We realize that the number one obstacle to social
equity business ownership is adequate startup
capital. Because of this, we have committed
0.5% of our annual gross revenue toward the
City’s Community Reinvestment Fund to provide
grant funding for social equity applicants or to be
utilized in whatever way the City feels necessary.
»Business Administration Technical
Assistance: As Haven’s operations team
has opened nearly a dozen cannabis retail
stores, we understand the ins and outs
associated with such an undertaking. Each
location opened requires special attention
on the SOPs implemented. While expanding
rapidly, the industry is still in its infancy, and
best practices are constantly evolving. As
experienced operators, we can lend a hand
to local equity owners by providing business
administration assistance in the following
ways:
»Standard Operating Procedures - A
successful cannabis business must
utilize detailed SOPs to ensure that their
operations are legally compliant and
industry best practices. As we operate
several cannabis retail stores, we have
streamlined our SOPs over the years.
We will offer a workshop to local equity
owners on SOP drafting, in an effort to give
all local equity owners the opportunity to
begin operations compliant with the laws.
»Cannabis Industry Partners - All
cannabis products retailed in a licensed
retail cannabis store must come from a
licensed distributor. Over the years, we
have developed excellent relationships
with multiple licensed and compliant
distributors, manufacturers and cultivators.
We will host a meet and greet (virtually
if necessary) to introduce local equity
owners to our cannabis industry partners,
to ensure that local equity owners have
access to licensed and tested cannabis
products.
»Technology Systems - In the past few
years, technology in the cannabis industry
has evolved considerably. From Point
of Sale systems, to security systems, to
GPS, tech is ingrained into a properly run
retail location. Haven is well versed in
multiple facets of industry tech. Not only
have we utilized a variety of products, we
are constantly on the search for the most
current and useful technology available.
Haven will make itself available to Local
Equity owners, who may have questions,
require training, or simply need guidance
on what technology is needed and
the functionality of different platforms.
Technology can be intimidating, but
Haven is here to counsel those in need.
»Pro Bono Legal Services: Haven is
extremely fortunate to have multiple
licensed lawyers as part of our operations
team. Courtney Caron and Greg Nacham
specialize in cannabis law. Utilizing our legal
expertise, we will offer local equity applicants
pro bono legal services in cannabis licensing
and general contract principles. Depending
on the need, we will offer 1 on 1 sessions or
a workshop-style cannabis licensing clinic.
These services will be offered above and
beyond those devoted to the Expungement
Clinic.
Shelf Space for Social Equity Products
As is described in Section 1, Haven strictly
enforces our vetting process when it comes
to carrying new products in our cannabis
businesses. We are certainly open to saving
shelf space for local producers, but will expect
that each meet the same standards as those we
carry in order to protect our consumers. AAas
the cannabis industry grows in the Fresno area,
we expect to see many high quality products
emerge from the area, and we will absolutely set
aside a “locals only” section in our stores.
Proprietary & Confidential Information of Adamant Law Group, P.C. & Haven. Not for Publication.
SUPPORTING OUR NEIGHBORS
Potential B2B Partners
Haven knows with certainty that supporting
neighboring businesses is one of the most
effective ways of positively impacting the
surrounding community and stimulating the
economy. Just as we have formed meaningful
relationships with businesses local to our other
Adult-Use Retail Dispensaries, we will seek B2B
relationships when launching in Fresno as well.
We believe that the following businesses would
make excellent B2B partners:
»Let’s Roll Fresno, La Casa de Mama,
Papi Tio’s Tacos, El Cochinito Contento,
and Taqueria La Penca can be utilized to
provide snacks and meals for Haven’s staff
appreciation.
»Nana’s Flower Shop can provide fresh
flowers and greenery for Haven’s lobby.
Plant life always brightens a business’s
appearance.
»Palm Olive Car Wash and Salas International
Car Wash likely offer local coupons and
discounts. In exchange for offering patrons
of these auto businesses a discount for
showing a receipt of a recent car wash,
Haven will ask these businesses to include
coupons to our retail store in the kiosk. In
addition, we can utilize the car wash to keep
our fleet of delivery vehicles clean and tidy!
For additional needs, Haven is committed to
first looking locally. For example, should any
services associated with construction, I.T.,
staffing, security, hospitality, packaging, interior
design, HR or Payroll, be necessary we will first
consider those businesses located in Fresno,
before searching elsewhere. As always, when
staffing the Haven retail store, we are committed
to hiring only individuals from within the local
community, where permitted by law.
Discount Program
While not all businesses surrounding the
proposed property offer a service that can be
utilized in the operations of the retail store, Haven
can still show support to neighboring businesses
by offering guest consumers a discount on their
cannabis purchase upon showing a receipt
proving patronage of neighboring businesses.
Neighboring businesses who fit perfectly for this
program are:
»Restaurants, including Let’s Roll Fresno,
La Casa de Mama, Papi Tio’s Tacos, El
Cochinito Contento, and Taqueria La Penca,
are also businesses that people frequent
when they are either enjoying leisure time or
running errands. Running special promotions
for restaurant patrons has a proven high rate
of return on investment.
»People often count on their local salon to
find out about new, trendy services in the
area. Haven believes that the retail store
will be seen as a component of self-care
and a modern trend that goes hand-in-hand
with feeling and looking great. Patrons of
Stylz & Co Beauty Salon & Spa, Wave, and
Expressions Beauty Salon will be offered a
discount at Haven.
»O’Reilly Auto Parts, Palm Olive Car Wash
and Salas International Car Wash provide
automotive services to community members.
Haven will provide a discount on cannabis
products to any member of the community
to show proof of having utilized one of these
automotive shops for vehicle maintenance.
»Service Community Member Discounts are
often available at Haven. We are thankful to
our Veterans and to all professionals who
keep our community healthy and safe. By
way of example, Haven recently offered
a 20% discount to all first responders and
veterans on products at our Southern
California locations.
3.1 COMPLAINT MANAGEMENT PLAN
Fielding complaints comes with the territory
of owning a cannabis business. Haven, as a
forward-thinking company, attempts to reduce
the number of potential complaints by considering
all scenarios during the business plan drafting
phase. Measures are included in our business
plan and below to address potential concerns
related to noise, light, odors and excess traffic.
Regardless of the careful and methodical
approach taken, from time to time there is a need
to quickly and actively respond to complaints. As
such, Haven’s door is always open to community
members wishing to express concern.
Proprietary & Confidential Information of Adamant Law Group, P.C. & Haven. Not for Publication.
Pre-Licensing Outreach
In connection with The Artist Tree (another
cannabis applicant), we reached out to multiple
community members to discuss commercial
cannabis coming to the City of Fresno. Once
selected, we intend to continue holding these
meetings and discussions to ensure that we are
including the thoughts of City stakeholders in
each decision we make.
»City Council Outreach: We aspire to work
closely with the City Council members
in each city where we locate. We seek
opportunities to support Council members in
their efforts to foster growth and the wellbeing
of the City. In late summer and early fall, we
had the opportunity to speak with Council
Members Bredefeld, Arias, Karbassi, and
Chavez. We also shared our business plans
and sought input from Council members
Esparza, Soria and Caprioglio, though they
were unable to meet with us. While each
Council member had unique and individual
thoughts regarding cannabis coming to
Fresno, one common concern was shared
unanimously. Each was adamant that safety,
security and compliance be the main priority
of all incoming businesses. As you will see
in Section 4 and 5, we did not take these
conversations lightly, and we are confident
that our past experience operating 100%
compliant cannabis retail stores will exceed
the expectations of the City Council.
»Planning Department Partnership: Haven
is known for fast tracking the land use
permitting process in each of our locations.
To make the permitting process as quick
and seamless as possible, we develop
working relationships with local Planning
Departments. In early September, we spent
some time discussing our project and the
CUP process with Dan Zack, Deputy Director
of Planning. During this meeting, Dan went
through the CUP process, and provided us
with an understanding of what the City will
need in order to process our CUP. We have
already begun preparing our building plans.
We will submit them to the City immediately
upon filing this application, so that we can
quickly open in Fresno, should we be given
the opportunity to do so. We aim to open as
quickly as possible, because the sooner we
open, the sooner we can provide the City
with tax revenue.
»Partnering with Local Law Enforcement:
In early October, we had the opportunity to
meet with Deputy Chief Salazar of the Fresno
Police Department. During our meeting, we
asked the Deputy Chief to share his concerns
with legalized recreational cannabis coming
to Fresno. Like the City Council Members,
Deputy Chief Salazar expressed concerns
about the importance of operating compliant
cannabis businesses with adequate
security. We explained our comprehensive
STAFF
Local Staff
Corporate Staff
Corporate Staff
Local Staff
Local Staff
Local/Corporate Staff
Local Staff
Local/Corporate Staff
TIME FRAME
Immediately
Pre-Licensing
Pre-Opening
Post-Opening
Quarterly
Monthly Post-Opening
Post-Opening
Post-Opening
GOAL
1-3
1, 2
2, 3
1-4
1-4
1-4
1-4
1-4
TYPE
Community Liaison
Initial Letter Campaign
Door-to-Door Canvassing
Community Public Meeting /
Open House
Community Surveys
Monthly Newsletter
Citizens’ Panel
Youth Education &
Use Prevention Plan
Proprietary & Confidential Information of Adamant Law Group, P.C. & Haven. Not for Publication.
security protocols and our track record
of operating stores with zero nuisance
complaints or criminal activity. Because the
Police Department is overburdened with
gang and illegal drug activity, incoming
cannabis businesses need to be part of the
solution and not the problem. We are deeply
committed to working with the Department
and helping to create a program to reduce
the sales of black or grey market cannabis
goods.
»School District Outreach: Nearly all of
Haven’s owners and many of the operators
are parents of young children, and we
understand first-hand the concerns related
to youth and cannabis use. To better
understand the issues facing youth in Fresno
and the fears of parents and residents, we
reached out to the Fresno Unified School
District Board of Trustees and spoke
with Board Member Elizabeth Jonasson
Rosas. Elizabeth shared with us several
concerns and allowed us to share with her
our Youth Education and Use Prevention
Plan. In addition, Elizabeth provided us
with a list of giving opportunities that
would greatly impact the youth of Fresno,
some of which we have already tackled!
Elizabeth also introduced us to a local
principal, Matt Ward of Sequoia Middle
School. Matt shared the perspectives and
concerns of several principals district-wide.
Specifically, he requested that we ensure
we do not offer any branded paraphernalia
(clothing, bags, non-cannabis branded
products) to youth, as they have had issues
with students wearing the clothing of a
popular cannabis brand on campus. This
trend has led to a ban of this particular brand
on campus. As a matter of principle, Haven
does not market to youth, period. You will not
find our branded clothing in any retail location
other than our retail stores, where age is
strictly monitored. In addition, Elizabeth
explained to us that there were students
attending Roosevelt High School who had
no headsets to utilize during their distance
learning. Understanding the struggles that
students face during the pandemic, we
immediately sent $ to FUSD to assist
with purchasing headsets for the students
in need. (For more information on this
contribution and our Youth Education and
Use Prevention Plan, please see Section 7.)
»One Cannabis Community: Haven is
constantly seeking ways to bring together
the cannabis community. In several
jurisdictions, we have competed with The
Artist Tree for licensing. Thankfully, both
of our organizations have been granted
licenses in the same cities. In preparation
for this application, through our outside
council Courtney Caron, we worked with
The Artist Tree to learn more about the
needs of Fresno and how our organizations
could work together to bring legal and safe
cannabis to the area.
»Early Community Meeting: Upon receiving
notice that Haven has been selected
to advance to Phase III, we will host a
community meeting for all of our interested
neighbors. While we prefer an in-person
meeting, due to COVID-19, we will host
a virtual community meeting. Haven will
send a postcard to every commercial and
residential neighbor within a 500 foot radius
of our proposed location and invite them
to attend our community meeting to learn
more about Haven and to voice any early
concerns.
»Job Placement Services: Haven works
diligently to offer employment opportunities
to qualified local residents. In order to locate
residents most in need and to support the
Social Policy implemented by the City (per
FMC §9-3316(b)2)), we met with Patrick
Turner of the Fresno Economic Opportunities
Commission (“FEOC”). During our meeting,
we discussed the potential of partnering with
FEOC and The Artist Tree to offer cannabis
job placement services and training for local
residents. Haven is committed to funding
a grant for this purpose to ensure that we
reach our goal of hiring 100% local residents
with at least ⅓ of our new employees from
those who fall in the categories listed in the
Social Policy. (Please see Section 2 for more
information on our proposed partnership.)
Proprietary & Confidential Information of Adamant Law Group, P.C. & Haven. Not for Publication.
3.2 NUISANCE ABATEMENT
MANAGEMENT OF RETAIL LOCATION
Haven, having years of experience managing retail
cannabis locations, has a clear understanding of
how to reduce the possibility of nuisance. Our
process includes heightened security, building
relationships with local law enforcement and
24-hour contact with our management team.
Specifically, we enforce the following policies:
»24-Hour On-site Management. Haven
provides in-person surveillance of the
cannabis retail facility 24 hours a day, 365
days a year. During operational hours, the
General Manager monitors the inside of the
facility, while one of the security personnel
walks the perimeter. The constant monitoring
of the interior and exterior keep the property
both free and clear of nuisance.
»Video Surveillance. A state-of-art
surveillance system monitors the interior
and exterior of premises 24-hours a day. The
surveillance footage is constantly reviewed
by the manager on duty, community liaison
and security personnel, in order to identify
any nuisance that may be in progress.
Immediately upon becoming aware of any
nuisance, management will work with the
security personnel to rectify the situation.
Law enforcement will be immediately
contacted if necessary.
»Complaint Management Plan. As is
described above, Haven implements a
Complaint Management Plan to timely
address all concerns presented by members
of the community.
»Community Liaison. Haven assigns a
Community Liaison to each location, as
mentioned above. The Community Liaison is
often the manager on duty, and after hours
management staff rotates the responsibility. The
liaison contact number is available on the front
door of the facility and on the website. Should a
complaint arise due to nuisance, the community
liaison will immediately reach out to the security
personnel to address the situation.
»Public Postings. Haven will publicly post a
copy of its assigned BCC QR Code (linked to
an electronic copy of the license) in the front
window or on the door for public viewing.
»Prohibition of Loitering. At no time will
management or security allow individuals to
loiter near or on the property. Security will
strictly monitor the exterior of the building to
ensure that neighboring businesses and our
own business are free from loitering.
Abating nuisance is high priority for Haven. As
such, if the City or community members have
additional suggestions for meaningful mitigation,
Haven is open to hearing and incorporating
viable suggestions.
Noise Control
Across all Haven locations, our goal is to create
a stress-free atmosphere where consumers of
cannabis or those considering consumption may
receive education about and shop for cannabis
products. This goal cannot be achieved in an
environment where excessive noise is created. To
achieve this goal, Haven implements the following
protocols to control potential noise onsite:
»Security guards patrol both the interior and
exterior of the property, 24-hours a day.
Should excessive noise be identified, the
guards will take immediate action to remedy
the situation.
»Inside the dispensary, we maintain a guest-to-
staff ratio of no more than 2:1. Implementing
this ratio ensures that all guests are assisted
quickly and with care, reducing the need to
spend excessive amounts of time inside.
»When the showroom floor has reached a 2:1
ratio, all additional guests are asked to wait
in the Reception Area. Guards will constantly
monitor noise levels of waiting customers
and prevent any excessive noise. Haven will
not allow customers to queue outside of our
facility to minimize noise.
Lighting
Haven’s interior, by design, includes ample
overhead lighting. We feel a well-lit Retail Sales
Floor removes the stigma of cannabis stores
seeming dark and classless, and instead leaves
guests feeling secure. Exteriorly, the lighting will
match that of the neighboring businesses and
comply with all applicable neighborhood and
City general plans. To maintain proper security,
exterior lighting will be installed near the location
of all surveillance cameras, entrances, exits and
Proprietary & Confidential Information of Adamant Law Group, P.C. & Haven. Not for Publication.
parking areas. Haven does not foresee complaints
related to the tasteful lighting selected for this
location, as no lighting will be installed without the
approval of the City Planning Department and due
to the primarily commercial nature of the area. In
the off chance that a complaint does arise, Haven
will work with the City Planning Department to
immediately rectify the situation and develop
alternative lighting plans acceptable to all.
Odor Control Summary
As is outlined below, Haven has in place a strict
Odor Mitigation Plan. In today’s cannabis retail
market, due to the restrictions implemented by
the Bureau of Cannabis Control and California
regulations, cannabis products and cannabis
waste are concealed in such a way to minimize
odors. Additionally, no cannabis consumption
is allowed on or near the property. Should
neighboring businesses or residences find
offensive odors associated with the dispensary,
Haven will immediately discuss the complaint
with the community member, identify the source
of the odor, rectify the source, and update the
Odor Mitigation Plan accordingly. Our full Odor
Mitigation Plan can be found in Section 3.3 below.
Litter
Haven will not permit customers to open
products inside our retail store nor on premises.
We will include signage, which is clearly visible
to customers as they exit the Reception Area,
advising customers that all products must be
consumed offsite and not on public property
or in a motor vehicle (even when parked) in
accordance with CA Health & Safety Code
§11362.3. We will carefully monitor any litter
near our premises, regardless of whether it
is related to our business, and provide trash
receptacles in appropriate locations. A Haven
Security Guard will make hourly sweeps of the
perimeter of the property, thoroughly inspect the
exterior of the property and the parking lot for
litter, and remove any litter found. Should we
receive any complaints regarding litter appearing
on neighboring properties, we will immediately
implement a corrective action and increase the
distance of our hourly patrols to include the
surrounding areas.
Crime Prevention
Haven understands that community members
are often concerned about an increase in crime
as a result of a new cannabis business. As we
have integrated into several communities, we
have had at length discussions with community
members about this very issue. All of Haven’s
dispensaries incorporate security protocols far
beyond those required by law in an effort to
prevent crime as described in Section 5: Security
Plan. Rather than increase neighborhood crime,
Haven will improve security and safety in the
neighborhood through partnerships with local
law enforcement, installation of state-of-the-art
security systems, and installation of appropriate
lighting. While there are currently no onsite
security guards at our proposed location we
will employ full-time onsite security 24-hours a
day to maintain access control and surveillance,
effectively deterring criminal activity. In addition,
upon selection to receive a cannabis license,
we will reopen our discussion with the Fresno
Police Department in order to develop a strategic
plan to deter crime in the neighborhood. Lastly,
should additional cannabis businesses receive
licenses within a reasonable distance of our retail
location, we will reach out to them and suggest a
joint security plan be enacted.
Ensuring No Access by Minors
It is not uncommon for us to receive concerns
regarding the possibility of underage persons
accessing our facility. Per local and state law,
Haven prohibits anyone from entering the Retail
Sales Floor unless he/she is 21 years of age
or older or 18 or older with a medical card or
physician’s recommendation (FMC §9-3310(a)
(3)). Our check-in procedures include strict age
verification protocols with use of an ID scanner to
identify counterfeit IDs. We will confirm medical
status by verifying a patient’s medical card
with the County of Fresno or by contacting the
prescribing physician.
In designing our storefront, we use techniques
that are less attractive to minors. We do not use
bright colors, cartoon characters or any pop-
culture references in our design. Haven will not
advertise on billboards, banners, bus shelters or
use any other outdoor signage pursuant to FMC
§9-3309(h)(5)-(6). We will not carry any products
that resemble traditional candy or other foods,
or with movie characters, children, cartoons,
or other images that are appealing to children.
All cannabis products will be sealed in child-
resistant, opaque packaging per State code.
Proprietary & Confidential Information of Adamant Law Group, P.C. & Haven. Not for Publication.
Lastly, Haven has developed a detailed Youth
Education and Underaged Use Prevention Plan
to deter minors from engaging in cannabis related
activities (as detailed fully in Section 7.2). Working
with Advisory Team Members Marie Slater, a local
resident and 47 year Fresno Unified Educator,
and Elizabeth Jonasson Rosas, a member of the
Fresno Unified School District Board of Trustees,
we will partner with local non-profits, Fresno Unified
schools and other cannabis businesses like The
Artist Tree to provide funding and resources to
educate youth on the risks of underage cannabis
use. We have identified the following non-profits as
a perfect partners:
»Fresno Barrios Unidos
»HOPE Leadership Institute
»Valley Teen Ranch
»Big Brothers Big Sisters of Central California
»Boys & Girls Club of Fresno County
»Valley Crime Stoppers
Building Design
Haven’s exterior design is simple and classic.
Our design model is unassuming and is designed
to blend seamlessly into its surroundings, in any
city we locate, pursuant to FMC §9-3307(e)
(1). We do not include cannabis leaves, green
crosses, or any other textual or visual references
to cannabis, but instead include a simple single
word logo and a handful of inspirational short
phrase quotes. Our façade will simply include
our name and logo, consistent with FMC §9-
3307(e)(3). Our signage will not be illuminated
pursuant to FMC §9-3309(h)(5). No cannabis
products or graphics depicting cannabis products
will be visible from the exterior of the facility, as
we ensure all windows are opaque. (FMC §9-
3309(d)). Our design typically enhances the
beauty of each neighborhood we inhabit, and our
state-of-the-art security system deters criminal
activity. For more information on our building
design please see Section 6.
Vehicle/Pedestrian Traffic
The proposed location for Haven’s retail
dispensary is 335 W. Olive Ave. Haven does
not foresee a traffic issue caused by Haven’s
potential patrons as W. Olive Ave. runs parallel
to other major thoroughfares. Directly in front of
the location, there is one lane moving east and
one lane moving west. One block west, there is
a light and a designated left-hand turn lane at the
intersection of W. Olive Ave. and N. Fruit Ave.
Through traffic will have the ability to move along
W. Olive Ave. with ease. Along W. Olive Ave.,
there is an entrance just past the property, leading
to a large parking lot with 20 spaces designated
to 335 W Olive Ave. Even more parking may be
found along both sides of W Olive Ave.
Our proposed location is positioned in the Tower
District and is surrounded by other commercial
buildings as well as residential properties. We
plan to accommodate and encourage customers
and employees to walk, bicycle, and utilize public
transit if they wish. We plan to install bicycle racks
where there are none and our proposed location
is a short walk to the Olive - Fruit and Olive -
Adoline bus stations. The proximity to transit, wide
sidewalks, and location near other commercial
buildings make the area appealing to the guest
who appreciates parking and walking from
business to business. The Tower District Specific
Plan lays out several guidelines for businesses
operating within its bounds. Specifically,
operating businesses should accommodate
pedestrians by avoiding suburban-style strip
commercial development and instead include
pedestrian-oriented storefronts. Our proposed
property is a standalone building rather than a
strip-mall, with windows facing the sidewalk at
eye level. Our renovation plans will render the
space accessible and inviting to passerbys.
From a planning perspective, based on the
number of commercial buildings in the area, the
Fresno Planning and Development Department
likely has projections on the number of pedestrians
frequenting the Tower District area. While walking
through the area, we noticed several vacant
buildings. Because commercial buildings are not
being used at full capacity, likely the projected
pedestrian traffic count is also below projections.
Therefore, any pedestrian traffic added as a
result of our joining the Tower District should
not cause any negative impacts. Additionally,
after typical business hours of 9:00 AM to 5:00
PM, many of the businesses surrounding our
property will close. This will decrease the levels
of vehicular and pedestrian traffic in the area as
well as free up street parking.
Proprietary & Confidential Information of Adamant Law Group, P.C. & Haven. Not for Publication.
3.3 ODOR MITIGATION PRACTICES
Installation of a state-of-the art air purification
and odor control system are paramount in the
design choices we make for our retail locations.
Eliminating cannabis odors inside of our facility
is equally as important as preventing odor
emissions to the exterior. As we are presently
operating successful and environmentally
compliant retail locations, with fully implemented
odor control plans in our Long Beach and
Maywood locations, we intend to utilize the same
odor control methods in the build-out of this
location, as we have had proven success with
this plan.
Our Odor Mitigation Plan will:
»Effectively eliminate any odors within our
facility (see Potential Sources of Odor
below).
»Provide clean indoor air, extremely important
during COVID-19.
»Trap cannabis odors from escaping our
building.
»Fulfill the specific requirements of the City
under FMC §§9-3307(d)(4) and 9-3309(j).
To mitigate odors, Haven will:
»Implement an effective and proven Odor
Mitigation Plan.
»Update the Odor Mitigation Plan as
frequently as necessary to address City and
community concerns.
»Carry only cannabis products that are
prepackaged individually.
»Store the majority of our products (other than
those needed on the Retail Sales Floor) in a
secure storage area in the back of house.
»Store all cannabis waste according to our
Waste Management Plan (see below) and
dispose of all waste in a timely manner.
»Address all concerns immediately.
3.4 POTENTIAL SOURCES OF ODOR
Pursuant to 16 CCR §5413, the California
Bureau of Cannabis Control implemented
regulations which have led to a sharp reduction in
detectable odors inside and outside of cannabis
dispensaries. With the regulations requiring
that only tested, final packaging of products be
distributed to dispensaries, cannabis odors have
been reduced exponentially in comparison to
raw materials inside production facilities. It has
become common practice for manufacturers
and distributors to utilize nitrogen sealing in
their packaging practices, which prevents odor
emissions from the final packaged products.
We suspect very little odor will be created,
but have identified the following two sources
as potential cause for odor. Again, we have
addressed both of these potential issues in our
currently operating stores, and have had no
complaints related to odor.
»Flower Samples. Normally, guests will be
able to view and smell flower samples in
secured jars with minimal holes on the top
on the showroom floor. However, due to
ongoing COVID-19 safety measures, guests
will not be able to smell flower samples for
the protection of both our employees and
guests. As a result of the holes, a minimal
amount of cannabis aroma may be emitted
inside the dispensary.
»Cannabis Waste Receptacles. All cannabis
waste is disposed of in locked and secure
cannabis waste receptacles. While the
receptacles are, for the most part, air-tight,
small amounts of aroma may be emitted
through the slot used for disposing of the
waste. Waste receptacles are locked at all
times and stored inside the dispensary in
limited access areas. For this reason, there
should be no odor emitted to the exterior as
a result of the cannabis waste receptacles.
3.5 ODOR CONTROL DEVICES
During the facility build-out, Haven will install an
odor-absorbing ventilation and exhaust system to
trap any odor generated inside the retail facility.
Proprietary & Confidential Information of Adamant Law Group, P.C. & Haven. Not for Publication.
The odor control system will prevent emission of
odors in the following places:
»Exterior of the facility;
»Adjacent properties or public rights-of-way;
»Exterior or interior common area walkways,
hallways, breezeways, foyers, lobby areas,
or any other areas available for use by
common tenants or the visiting public.
Haven’s facility will be equipped with multiple
charcoal-filled “carbon filters” placed strategically
around the facility to filter any odor created from
the packaged products and jars of cannabis
flower. Charcoal filtration works by bonding
odor molecules from cannabis to the carbon
molecules in the charcoal, essentially “scrubbing”
odor molecules from the air. Carbon filters will be
fitted with “pre-filters” to stop any foreign material
like dust and dirt from entering the actual carbon
filter and will be changed annually (or sooner if
required). In addition, the carbon filters will be
changed or have the carbon re-activated bi-
annually. High CFM (cubic feet per minute) in-
line exhaust fans will be used to pull air through
the carbon filters.
Along with the carbon filters, Haven will utilize
a full HVAC system. The carbon filters circulate
air within the HVAC system through an activated
carbon filter in order to filter out odors and
pathogens that may pose a public health risk
or be bothersome in nature. This method is
highly effective and can be used in combination
with other technologies. Generally, the energy
required to run the filtration system is already
accounted for in the HVAC air handling and
exchange system, keeping the energy usage to
a minimum.
The above described system should at a minimum
meet, but likely exceed, the City’s requirements
as it includes:
»An exhaust air filtration system with carbon
filters that prevents internal odors from being
emitted externally. FMC §9-3309(j)(1);
»An air system that creates negative air
pressure between the retail store’s interior
and exterior so that the odors generated
inside the premises are not detectable
outside. FMC §9-3309(j)(2); and
»An uninterruptible power supply (UPS) that
provides for critical needs in the event of a
power failure. FMC §9-3310(b)(1)(xiii).
3.6 STAFF ODOR TRAINING AND SYSTEM
MAINTENANCE
Manager Training
The Odor Control Plan will be monitored with
strict compliance by the Manager on duty. As
the system is not complicated in nature, and
generally requires the flick of a few switches,
Manager training on the operation of this type of
system is minimal. Nonetheless, during Manager
training, the Manager will be shown the following:
»Operational switches;
»Location of carbon filters and pre-filters;
»Location of UPS; and
»Contact information for HVAC maintenance
company.
Furthermore, the Manager will be trained in
proper record keeping practices associated
with the operation of the machinery and waste
receptacles. The manager will be responsible to
provide the City with any and all odor mitigation
records, (including records related to installation,
maintenance, complaints or deviations from the
implemented plan). Managers will be instructed
to make a digital copy of all hard records, and to
file the hard copy in a secured access area.
Staff Members
All staff members will be trained by the Manager.
Training will include an overview of the Odor
Control Plan, including strict guidelines on open
product inside the facility. Additionally, staff
members granted limited access will be shown
the cannabis waste receptacles and instructed
on the proper operation of the receptacles.
Should suggestions to improve Haven’s Odor
Control Plan be made by the City, Haven will
immediately implement the suggested changes,
update the Odor Control Plan, and provide the
new plan to the City within thirty (30) days of
Proprietary & Confidential Information of Adamant Law Group, P.C. & Haven. Not for Publication.
the modifications. Though none are expected,
the Manager will also maintain any and all odor
complaints and responses to odor complaints.
Maintenance
Haven will contract with a local HVAC company,
like Fresno Value Heating, to routinely service
the HVAC system. Part of the maintenance will
include yearly replacement of the pre-filters
and bi-annual replacement of the carbon filters.
Should Fresno Value Heating suggest more
frequent replacement of either filter, Haven will
comply.
Haven’s odor filtration units will effectively
remove odor from the air without discharging
odorous air into the areas surrounding our facility,
while providing healthy air within our facility for
customers and employees. Our odor control
system meets the City’s requirements that no
cannabis odors are detectable outside the facility,
in our parking lot, on adjacent property or public
rights-of-way, or within a neighboring unit (FMC
§9-3309(j)).
3.7 WASTE MANAGEMENT PLAN
APPLICABLE LAW
CCR: Title 16 §§5054 & 5000(g); Division 30 of
the Public Resource Code; FMC: §§9-3310(b)
(1)(vi), 9-3310(b)(1)(viii)(1).
PROCEDURE
The state of California’s cannabis regulations set
forth rules for the proper storage and disposal of
cannabis waste products. Haven Waste Disposal
SOP mirrors the State regulations to ensure full
compliance. It also incorporates City regulations
to ensure our policy meets Fresno’s needs. The
main objective of Haven’s waste management
policy is to secure cannabis waste so it is not
accessible to children or anyone other than a
trained cannabis waste management individual.
Haven team members will fully comply with all
waste disposal regulations outlined in 16 CCR
§5054 and Division 30 of the Public Resource
Code.
Permitting with FCDPH, prior to engaging in
cannabis related operations, Haven will submit
a formal Waste Management Plan and obtain a
Commercial Cannabis Health Permit.
Cannabis Waste Disposal Company
Haven will use GAIACA Waste Revitalization,
an industry leading, eco-driven, fully compliant
cannabis waste management company to
process all cannabis waste generated at our
facility.
Waste Receptacles
Haven will obtain secured waste receptacles
from GAIACA. The receptacles will be placed
within Haven’s limited access back of house or
inside the secured vault and will have a lock
attachment. Only authorized personnel (such
as the General Manager or GAIACA personnel)
may unlock the waste receptacles once cannabis
waste has been deposited. The ONLY waste that
may be deposited in the receptacles is cannabis
waste, which is defined as waste containing
cannabis which has been rendered unusable
and unrecognizable. 16 CCR §5000(g). The
waste receptacles will be nonabsorbent, water-
tight, vector resistant, durable, easily cleanable,
galvanized metal or heavy plastic containers
with tight fitting lids. Physical access to areas
containing waste receptacles will be restricted
to Haven employees and GAIACA personnel.
Public access to these areas will be strictly
prohibited.
Receptacle Signage
On or near each receptacle, Haven will place a
sign with thorough examples of what is and is not
acceptable to place inside the receptacle. ONLY
cannabis waste (adulterated and otherwise) will
be placed inside the receptacle.
Destruction of Cannabis Goods
Prior to disposing of a product as cannabis waste,
Haven’s General Manager or an appropriate
employee must first destroy the product. 16
CCR §5054. This includes, at a minimum,
removing or separating the cannabis goods
from any packaging or container and rendering
it unrecognizable and unusable by mixing it with
coffee grounds. Cannabis oil contained in vape
cartridges do not need to be removed from the
cartridge, so long as the vape cartridge itself
is unusable at the time of disposal and we mix
them with glue.
Proprietary & Confidential Information of Adamant Law Group, P.C. & Haven. Not for Publication.
SUMMARY OF HAVEN’S OPERATION AND BUILDING INFORMATION
OVERALL SAFETY FEATURES
Described below are the safety features of
Haven’s premises, including maintenance and
housekeeping procedures. CFC §404.2.2.5.
Fire Prevention (Major Hazards)
»Accumulation of trash and debris: Haven
shall use City approved waste containers
that are appropriately sized and stored in an
approved location, and will ensure regular
trash pickup from the City’s waste services
provider, Mid Valley Disposal.
»Combustible Storage: Haven will store any
combustible materials in an orderly manner
and separate from heating or ignition
sources so that ignition cannot occur. Very
few, if any, combustible materials are kept
on the property.
»Ignition Sources and Open flames: There
will be no open flames on the premises.
Any other potential ignition sources will be
separated from flammable and combustible
materials.
»Maintenance of Exiting
»The minimum exit access widths (as
determined by the City) will be maintained
always.
»The minimum aisle width (36”) will be
maintained always.
Business Name
Business Address
District
Property Owner
Building Size
Retail Space Size
Lot Size
Construction Type
Fire Sprinklers
Fire Alarm System
HVAC
Occupancy
Number of Stories
Maximum Height
Number of Exits
Year Built
Building Refurbished
Major Intersection
Closest Fire Hydrant
Haven #20 LLC
335 W Olive Ave
3
Edward Erganian Investment LLP
5,580
5,580
15,246
Reinforced Brick
No
No
2(two) Carrier 16 SEER split HVAC
275
1
16’9”
4
1946
2017
W. Olive Ave. & N. Vadedes Ave.
NE Corner of Olive Ave. & Vagedes Ave. (approx. 65-70 ft away)
Proprietary & Confidential Information of Adamant Law Group, P.C. & Haven. Not for Publication.
»Enhanced building security will not
interfere with exiting measures and will by
no means impede egress for the facility’s
occupants or firefighters in the event of an
emergency.
»Electronic access control will not interfere
with the exiting components.
»All locking hardware on doors (interior
or exterior) will meet the minimum
requirements for exiting.
»All doors and door hardware will be
identified on the specifications and plans
presented to the City at the time of applying
for a Conditional Use Permit.
»All exit doors, passageways and exit
corridors will remain free of any obstruction
and maintained as required by the Fresno
Fire Code (“FFC”).
»Any security device or system that emits
any medium that could obscure a means
of egress in any building, structure or
premise will be prohibited.
»Emergency lighting with battery backup
will be provided in all exit passageways
and exit corridors.
»Exit signs will be installed above all exits
and maintained as required by code.
Fire Department Access
»A KNOX key box or key switch will be
installed on the front exterior of Haven’s
building, because access to or within Haven’s
structure is restricted because of secured
openings and to allow immediate access
for lifesaving or fire-fighting purposes. The
key box or key switch will be of an approved
type and will contain keys to gain necessary
access as required by the fire code official
per 5 FFC §10-50506.1.
»All required exterior doors will remain
operable for emergency access by firefighters.
Eliminating the function of any exterior doors
will require prior approval that cannot be
granted in every circumstance, and where
allowed, the door must be marked with a sign
stating, “THIS DOOR BLOCKED.”
»Rooms containing fire protection equipment
(fire alarm panels, fire sprinkler valves, etc.),
controls for air-conditioning equipment, utility
equipment for gas or electrical service and
rooms containing hazardous materials will
have identifying signage to aid firefighters.
Fire Extinguisher Maintenance
»Portable fire extinguishers shall be installed
in M and S occupancy groups per 5 FFC §10-
52811.8. The size and distribution of portable
fire extinguishers shall also be in accordance
with the FFC and at the discretion of the
City of Fresno Fire Department. Haven will
strategically locate all extinguishers per
code. Please see our diagram below for the
proposed location of all fire extinguishers.
Electrical Hazards/Extension Cords
»Electrical panels and service equipment will
be clearly identified with a clear space of
not less than 30 inches in width, 36 inches
in depth and 78 inches in height. Storage
will not be permitted within the above
dimensions.
Hazardous Materials (General)
»Hazardous materials or hazardous waste
will not be stored or handled at this facility
apart from cleaning products, which will be
stored in a safe location. Haven understands
that cannabis waste is regulated and must
be handled in accordance with all applicable
laws and regulations. All cannabis waste
will be stored according to law, in a locked
receptacle in a limited access area, and will
only be disposed of by a licensed waste
management company. Haven will utilize
GAIACA for cannabis waste management.
Automatic Fire Protection Systems (Fire
Sprinklers) 404.2.2.6
»Haven’s facility is not equipped with an
automatic fire protection system (Fire
Sprinklers). A compliant fire protection
system will be installed if required.
Proprietary & Confidential Information of Adamant Law Group, P.C. & Haven. Not for Publication.
HVAC Systems (CFC §404.2.2.7)
»Haven’s Heating, Ventilation and Air
Conditioning (“HVAC”) System is a standard
split system which will be monitored/
controlled by a supervising fire alarm system.
404.2.2.8 Fire Alarm and Monitoring System
»Haven’s facility is not equipped with a
compliant Fire Alarm and monitoring system.
Specific information about the proposed
fire alarm system including the installer’s
information will be provided during the plan
submittal process. Plans and permits will
be submitted to the City of Fresno Planning
Division department for approval.
404.2.2.9 Identification and assignment of
personnel responsible for maintenance of
systems and equipment installed to prevent
or control fires.
»The GM will be responsible for maintenance
of systems and installation of new equipment
to prevent or control fires.
404.2.2.10 Identification and assignment
of personnel responsible for maintenance,
housekeeping and controlling fuel hazard
sources.
»The GM will be responsible for maintenance,
housekeeping and controlling fuel hazard
sources at subject location.
4.1 PREPARED BY PROFESSIONAL FIRE
PREVENTION AND SAFETY CONSULTANT
Robert L. Rowe, CFI/CFEI
Pyrocop, Inc.
4000 Long Beach Boulevard, Suite 251
Long Beach, CA 90807
(562) 425-3943
pyrocop.com
In compliance with section 4.1 of Fresno’s
Commercial Cannabis Business Application
Procedure Guidelines, please find the biography
on Robert Rowe, a professional fire prevention
and suppression consultant.
Robert Rowe began his 27-year fire service in
1980 when he was promoted up through the
ranks from Firefighter to Fire Marshal. During
his career, Robert served as a Fire Inspector,
Hazardous Materials Specialist, Fire Investigator
and Fire Marshal. As Fire Marshal, Robert
managed an organized municipal Fire Prevention/
Investigation Division in the Los Angeles area
where he obtained extensive knowledge and
expertise in both Fire Investigation and Fire &
Building Codes and Standards. Robert served
as President of the Area “E” Arson Task Force
and was appointed as a Special Deputy by the
U.S. Marshals Service.
Robert gained his fire code knowledge and
experience serving on several code and
advisory committees, such as the Uniform Fire
Code Interpretation Committee, International
Code Council International Residential Code
Committee, California Fire Chiefs Fire Prevention
Officers Fire Code Committee, California
Building Standards Committee and the National
Fire Protection NFPA 1 Fire Code Committee.
Since his retirement in 2007, Robert founded
“Pyrocop, Inc.” which is based in Long Beach,
California, and has utilized his fire investigative
and code knowledge in hundreds of fire loss
investigations, civil litigation matters and
commercial development projects. Robert has
qualified as an expert in fire related matters
throughout the United States and has served as
a fire consultant in the Middle East.
Robert is a member of the California Conference
of Arson Investigators, International Association
of Arson Investigators and National Association
of Fire Investigators and provides fire inspector
training for the California Fire Chief’s Fire
Prevention Officers Association.
As the Executive Director for the Fire Sprinkler
Advisory Board of Southern California, Robert
represents over 56 fire sprinkler contractors
based in the Los Angeles area and continues to
serve as a code consultant for both the public and
private sector. Robert has provided fire and life
safety consulting services to cannabis applicants
in the City of Los Angeles, Culver City, Oxnard,
Long Beach, Oceanside, San Bernardino, and
several locations within Los Angeles County.
Proprietary & Confidential Information of Adamant Law Group, P.C. & Haven. Not for Publication.
4.2 ACCIDENT AND INCIDENT REPORTING
PROCEDURES
Hazard Communication 407.4.1 Fire,
Hazardous Material, and Inhalation Issues/
Threats
Haven will implement precautionary measures
(i.e. proper storage and handling), as required
by State law, to ensure that employees and/
or customers follow the required guidelines
regarding the inhalation hazards associated with
the exposure to cannabis related products.
Fire
All Cannabis products will be kept away from
ignition sources while securely stored or on
display and will always be supervised by Haven’s
staff.
Hazardous Materials/Inhalation Issues or
Threats
As this is a cannabis retail facility, there will
be no hazardous waste generated, stored, or
transported at or from Haven’s premises.
Written and Physical Mechanisms in Place to
Deal with Each Situation (CFC §407.4.2)
Written Fire Incident Procedures
A copy of a written “Fire Emergency Procedures”
document will be maintained on Haven’s
premises in both the Retail Area and Manager’s
Office. The document shall be clearly identified
as “Fire Emergency Procedures” and kept in an
accessible location at all times.
The “Fire Emergency Procedures” document
shall include the following Step by Step Process
language:
»In the event of a fire emergency, the GM or
his/her designated employee(s) shall call
9-1-1 to report the fire incident.
»The GM or his/her designated employee(s)
shall direct the occupants of the building to
the nearest exit and to the predesignated
assembly location which will be on the north
sidewalk, west of the driveway.
»If safe to do so, the GM will utilize the onsite
portable fire extinguishers to suppress the
fire. If the fire cannot be suppressed or
contained, the GM and Haven’s employees
shall vacate the premises and alert the
surrounding businesses of the fire.
»Upon arrival at the predesignated assembly
location, the GM shall account for all
occupants of Haven’s facility and render
first aid, as necessary.
»Upon termination of the incident, the GM
shall interface with the local fire department
to determine how the fire started and what
precautionary measures should be taken to
prevent future fires.
Written Hazardous Materials/Inhalation
Procedures
A copy of a written Hazardous Materials/Inhalation
Procedures document will be maintained on
Haven’s premises in both the Retail Area and
Manager’s Office. It shall be clearly identified
as “Hazardous Materials/Inhalation Procedures”
and kept in an accessible location at all times.
The Hazardous Materials/Inhalation Procedures
document shall include the following Step by
Step Process language:
»In the event of a Hazardous Materials/
Inhalation incident, (i.e. significant spillage
of cleaning products or hazardous
gas produced resulting from mixing of
incompatible cleaning products) the GM or
his/her designated employee(s) shall call
9-1-1 to report the incident.
»The GM or his/her designated employee(s)
shall direct the occupants of the building to
the nearest exit and to the predesignated
assembly location which will be on the north
sidewalk, west of the driveway.
»If safe to do so, the GM will utilize the onsite
hazmat absorbent pad or mat to absorb
and control the spill. If the spill cannot be
contained, the GM and Haven’s employees
shall vacate the premises and alert the
surrounding businesses of the chemical
incident.
»Upon arrival at the predesignated assembly
location, the GM shall account for all
occupants of Haven’s facility and render
first aid, as necessary.
Proprietary & Confidential Information of Adamant Law Group, P.C. & Haven. Not for Publication.
»If an employee has come in contact with
a hazardous material (i.e. splashed it in
eyes, on skin or clothing) the GM or his/her
designated employee shall have the victim
remove the contaminated clothing and flush
the affected area with water.
»Upon termination of the incident, the GM shall
interface with the Fresno Fire Department to
determine how the incident occurred and
what precautionary measures should be
taken to prevent future hazardous materials
related incidents.
Fire and Safety Plan Reporting (CFC §404.2.2)
Reporting Procedure for a Fire or Other
Emergency
In the event of a fire or emergency at the property,
the GM and/or his designated employee will
immediately contact the Fresno Police
Department and/or Fresno Fire Department by
calling 9-1-1 per 5 FFC §10-50403.1. Immediately
following the conclusion of the emergency, a
member of Haven’s ownership team will draft an
internal report following an interview conducted
by a member of the ownership team and the GM.
The written report will be stored both electronically
and in paper form and made available to any
governing body who requires a copy.
Life Safety Strategy.
2.1. Procedures for notifying occupants,
including areas with a private mode alarm
system
Haven’s facility is not equipped with a compliant
fire alarm system per 5 FFC § 10-50907.1.2,
but will be prior to opening. Upon activation
of the alarm system or receipt of information
regarding a fire or other emergency, the GM
and/or his designated employee will direct the
occupants to the designated assembly area.
2.2. Procedures for occupants under a
defend-in place response
In the event an emergency requiring a “defend
in place” response occurs, all window and
door openings will be secured, and the
building’s HVAC system will be deactivated.
The occupants of the building will be directed
to stay inside until the emergency has been
mitigated and an all clear has been declared
by the police and fire departments.
2.3. Procedures for evacuating occupants,
including those who need evacuation
assistance
Upon receipt of a report of fire or other
emergency that requires the building to be
evacuated, the GM and/or his designated
employee will verbally announce the
emergency to the occupants and begin a safe
and timely evacuation of the building, the GM
and/or his designated employee will ensure that
the building has been completely evacuated,
including those individuals who need
evacuation assistance, and direct occupants
to the designated assembly area. Once all
are assembled, the GM and/or his designated
employee will perform an accountability check
of all occupants.
4.3 EVACUATION ROUTES
General Evacuation Procedures
In the event of an emergency threatening the
safety of employees and visitors at Haven, a
building evacuation may be necessary. All of
Haven’s staff will be apprised of the following
evacuation procedures.
Employee Responsibilities
»Anyone that observes an emergency
condition or situation should call 911.
All regular staff will direct any temporary
employees, contractors, truck drivers, or
other visitors to the proper exits and routes
to the meeting places. Staff will take the
following evacuation actions:
»Take the proper evacuation routes, which
are the shortest routes to the outside of the
building;
»Identify two escape routes, since one
exit might be blocked by fire, or other
obstructions;
»Enact safety procedures unique to each
area of the building; and
»After evacuating, proceed around the
perimeters of the main building complex to
the designated “Assembly Area”.
Proprietary & Confidential Information of Adamant Law Group, P.C. & Haven. Not for Publication.
General Manager Responsibilities
»Perform a sweep of the building prior
to exiting the building to ensure that all
personnel have safely evacuated;
»Confirm all perimeter doors are closed and
locked, precluding unauthorized and unsafe
entry by others; and
»Confirm that any occupant with a disability is
safely assisted or removed from the building
and taken to the Assembly Area.
Primary Assembly Area: The north sidewalk,
west of the driveway (or other designated area)
for all evacuees. (see Site/Facility Plan).
Secondary Assembly Area: In the event
the Primary Assembly Area is compromised,
evacuees will be directed to assemble at a safe
location and distance from the building.
General Manager Duties at Assembly Area:
»Cross check the “Emergency Evacuation
Accountability Sheet” as well as the “Visitor
Sign in Sheet” noting if all building occupants
are accounted for;
»Write in the names of any visitors, temporary
associates, or new employees that are not
on the list;
»Provide first aid assistance to anyone who
was injured during the evacuation; and
»Monitor the incident and communicate with
both the evacuees and emergency response
personnel and await further direction before
allowing the evacuees to leave the premises
or re-enter the premises.
Emergency Drills
Emergency drills will be performed twice yearly
and documented using the attached Emergency
Evacuation Drill Form. A designated employee
will time the evacuation and subsequently email
each manager/department head to get feedback
on the drill.
Fire Evacuation Plans & Drills (CFC §404.2.1)
Emergency Egress or Escape Routes
The emergency egress and escape routes are
indicated on the facility site plan (See attached)
and meet the requirements of 5 FFC § 10-
50403.1. If an evacuation is necessary during
an emergency, all occupants will exit the building
and assemble on the north sidewalk, west of the
driveway in a timely manner. If an emergency
requires a “defend in place” response, all
windows and doors will be closed, and the HVAC
system will be turned off to prevent outside air
from entering the building.
Procedures for Employees Who Must
Remain to Operate Critical Equipment Before
Evacuating
As this is a retail sales operation, no critical
equipment requiring special attention by
employees will be present in the building.
Therefore, no employees will be required to
remain inside to operate critical equipment
before evacuating.
Procedures for Assisted Rescue for Persons
Unable to Use the General Means of Egress
Unassisted
Assisted rescue of person(s) unable to use the
general means of egress unassisted during an
evacuation will be performed by the General
Manager (GM) or his designated employees.
Evacuation Routes and Procedures for
Accounting for Employees and Occupants
After Evacuation
In the event of a building evacuation, the GM will
direct the occupants of the building to the closest
exit and assemble on the north sidewalk, west of
the driveway. Once the evacuated occupants are
assembled in the designated assembly area, the
GM, or his designated employees, will confirm
that all building occupants are accounted for.
Personnel Responsible for Rescue or
Emergency Medical Aid
The GM will be responsible for rescue and
emergency medical aid.
Proprietary & Confidential Information of Adamant Law Group, P.C. & Haven. Not for Publication.
Preferred and Alternative Means of Notifying
Occupants of a Fire or Emergency
The primary method of notifying both employees
and other occupants of a fire or emergency will be
through the activation of the building’s monitored
fire alarm system. An alternative means of
notifying occupants of the building during a fire
or emergency will be accomplished using cell
phone calls and/or group text messages.
Preferred and Alternative Means of
Reporting Fires and Other Emergencies to
Fire Department or Designated Emergency
Response Organization
The preferred means of reporting fires and
other emergencies to the fire department will
be through the inhouse landline 9-1-1 phone
system. An alternate means of communicating a
fire or emergency to the fire department will be
using cell phones.
Personnel Who Can Be Contacted for Further
Information or Explanation of Duties Under
the Plan
The GM will be the point of contact for further
information or explanation of duties under the
plan.
Description of Emergency Voice/Alarm
Communication System Alert Tone and
Preprogrammed Voice Messages
An emergency voice/alarm communication
system with an alert tone with pre programmed
voice messages is not available at this facility.
If required by the Fresno Fire Department as a
condition of licensing approval, Haven will install
such a system.
Maintenance of Fire Safety and Evacuation
Plans (CFC §404.3)
Haven’s Fire Safety and Evacuation Plan will
be reviewed and updated annually to ensure
that changes in staff assignments, occupancy
or the physical arrangement of the building
are accurately reflected in the Fire Safety and
Evacuation Plan. All updated plans will be peer
reviewed by a qualified Fire Life Safety Specialist
to ensure accuracy.
Availability of Fire Safety and Evacuation
Plans (CFC §404.4)
Haven’s Fire Safety and Evacuation Plans shall
be available in the GM’s office for reference
and review by employees and copies shall be
furnished to the City of Fresno Fire Chief for
review upon his or her request.
Distribution of Fire Safety and Evacuation
Plans (CFC §404.5)
Haven’s Fire Safety and Evacuation Plan will be
distributed to the employees by the GM. The GM
shall distribute to their employees all applicable
parts of the fire safety plan that will affect the
employees’ actions in the event of a fire or other
emergency.
Emergency Evacuation Drills (CFC §405.1)
Haven shall conduct annual emergency
evacuation drills in accordance with the CFC
§§405.2 through 405.9 and 5 FFC §10-50403.1.
Leadership During Drills (CFC §405.3)
The GM will be responsible for the planning
and execution of emergency evacuation drills at
Haven’s facility.
Timing of Drills (CFC §405.4)
Emergency evacuation drills will be held
and supervised at Haven’s facility in varying
conditions and unexpected times as required by
the 2019 California Fire Code.
Drill Records (CFC §405.5)
Haven will maintain the following emergency
evacuation drill records:
»Identity of the person conducting the drill;
»Date and time of the drill;
»Notification method used;
»Employees on duty and participating;
»Number of occupants evacuated;
»Special conditions simulated;
»Problems encountered;
»Weather conditions when occupants were
evacuated; and
»Time required to accomplish complete
evacuation.
Proprietary & Confidential Information of Adamant Law Group, P.C. & Haven. Not for Publication.
Notification of Drills (CFC §405.6)
Prior to the commencement of an emergency
evacuation drill, the GM of Haven will notify the
Fresno Fire Code Official.
Initiation of Drills (CFC §405.7)
Emergency evacuation drills will be initiated by
activating the fire alarm system at the facility.
Accounting for Building Occupants During
Drill (CFC §405.8)
Once all occupants of the building have safely
evacuated and arrive at the assembly point,
when safe, a sweep of the evacuated building
shall be made to ensure that the occupants have
been safely evacuated and accounted for.
Recall and Reentry After Drill. (CFC §405.9)
Upon completion of the evacuation drill, a
recall signal (portable air horn or bullhorn) shall
be initiated by the fire official in charge of the
incident. Haven occupants will not be allowed to
reenter the building until provided an “all clear”
by the official in charge.
Evacuation Routes
Haven’s facility has primary and secondary
evacuation routes.
Primary Evacuation Route
Haven’s primary evacuation routes are identified
on the attached Security Plan Diagram.
»Occupants of the Retail Sales Area and
Manager’s Office will evacuate through
the emergency exit door on the southwest
corner of the facility.
»Occupants of the Vault, Middle Office,
Bathrooms, Vendor Transaction Area and
Storage Area will evacuate through the front
door on the northeast corner of the facility
or the rear door on the southwest corner of
the facility.
»Occupants of the Receptions/Check In Area
and the Office located on the northeast corner
of the facility will evacuate through the front
door on the northeast corner of the facility.
Secondary Evacuation Route
Havens’s premise has multiple exits available
in the event of an evacuation. If the primary
evacuation routes are compromised, occupants
will be able to exit the building via one of the
other exits.
Proprietary & Confidential Information of Adamant Law Group, P.C. & Haven. Not for Publication.
4.4 LOCATION OF FIRE EXTINGUISHERS
AND FIRE SUPPRESSION EQUIPMENT
In compliance with CFC §404.2.2.3, Haven’s
Site Plan is attached and indicates the
following:
3.1. The occupancy assembly point: North
sidewalk, west of the driveway.
3.2. The locations of fire hydrants: NE Corner
of Olive Ave & Vagedes Ave (approx. 65-70
ft away from premise). Not identified on “Site
Plan” due to the distance from the location.
3.3. The normal routes of fire department
vehicle access. The Fresno Fire Department
and or Emergency vehicles may access the
building by traveling East or West on Olive Ave
and would access our property on the South
side of the street onto the driveway where there
will be clear access to the facility.
In compliance with CFC §404.2.2.4, The
attached Floor Plans identify all the following
items:
4.1. Exits;
4.2. Primary evacuation routes;
4.3. Secondary evacuation routes;
4.4. Accessible egress routes (Not required);
4.5. Refuge areas associated with smoke
barriers and horizontal exits. (Not required);
4.6. Manual fire alarm boxes;
4.7. Portable fire extinguishers;
4.8. Occupant-use hose stations (Nonexistent);
and
4.9. Fire alarm annunciators and controls.
4.5 FIRE AND MEDICAL EMERGENCY
TRAINING PROCEDURES
GENERAL EMERGENCIES
General annual training of Haven’s employees
addresses the following:
»Individual roles and responsibilities;
»Threats, hazards, and protective actions;
»Notification, warning, and communications
procedures;
»Means for locating family members in an
emergency;
»Emergency response procedures;
»Evacuation, shelter, and accountability
procedures;
»Location and use of common emergency
equipment; and
»Emergency shutdown procedures.
Emergency Procedures Information (CFC
§404.7)
Haven will provide training and a printed
summary to all employees regarding emergency
procedures for ambulatory, nonambulatory,
and physically disabled individuals. Emergency
procedures information will include, but not be
limited to, the following:
»Location of exits;
»Location of fire alarm initiating stations;
»What the fire alarm sounds and looks like
when activated;
»Fire department emergency telephone
number 911;
»Location of the Fire Department emergency
telephone number signand
»Location of other emergency information
posted within the premises; and
»The prohibition of elevator use during
emergencies, if any (Not applicable).
FIRE TRAINING PROCEDURES
General Training Procedures (CFC §406.1)
Haven’s employees will be trained in fire
emergency procedures based on the Emergency
Procedures included in this plan and in
accordance with the 2019 California Fire Code,
Section 404, 5 FCC §10-50403.1, and OSHA
Training Standard 1915.508. Haven will conduct
all training in accordance with NFPA 1403-
2002. Training will be provided to both new and
existing employees by a qualified fire and safety
professional to maintain proficiency.
Topics will include, but are not limited to:
»Emergency alarm signals;
Proprietary & Confidential Information of Adamant Law Group, P.C. & Haven. Not for Publication.
»Primary and secondary evacuation routes,
when practical;
»General principles of using fire extinguishers
and hazards associated with incipient
firefighting and procedures to reduce those
hazards;
»Hazards associated with the uses of portable
fire protection systems;
»Familiarization of written training policies
associated with the training of employees
when expected to fire an incipient fire;
»Hands on fire response training (handling
and activation of fire extinguishers);
»Training on the written operating procedures
to fire response employees who are expected
to fight fires (at least quarterly); and
»Any additional site-specific training as
required by OSHA Training Standard
1915.508.
Additionally, Haven will conduct semi-annual
drills according to its written procedures for fire
response employees. It will also conduct any
additional site-specific training as required by
OSHA Training Standard 1915.508.
Frequency of Training (CFC §406.2)
Haven’s employees will be trained in the
contents of the fire safety and evacuation plans
and their duties as part of the new employee
orientation annually. Records of said training
shall be maintained by Haven. This training
shall be provided by a qualified fire and safety
professional.
Fire Prevention, Evacuation, and Fire Safety
Employee Training (CFC §406.3)
Haven’s employees will be trained in fire
prevention, evacuation, and fire safety by
a qualified fire and safety professional in
accordance with Sections 406.3.1 through
406.3.4 and 5 FFC §10-50403.1.
Fire Prevention Training (CFC §406.3.1)
Haven’s employees will be apprised of the
fire hazards of the materials and processes to
which they are exposed, which will be extremely
minimal. Employees shall be provided instruction
by a qualified person(s) in the proper procedures
for preventing fires in the conduct of their
assigned duties.
Evacuation training (CFC §406.3.2)
Haven’s employees will be familiarized with the
fire alarm and evacuation signals, their assigned
duties in the event of an alarm or emergency,
evacuation routes, areas of refuge, exterior
assembly areas and procedures for evacuation
by a qualified person(s).
Fire Suppression Training (CFC §406.3.3)
Haven employees assigned firefighting duties
will be trained by a qualified person(s) to know
the locations and proper use of portable fire
extinguishers or other manual fire-fighting
equipment and the protective clothing or
equipment required for its safe and proper use.
The locations of fire extinguishers are identified
on the “Facility Plan.”
406.4 Emergency Lockdown Training
Haven’s employees will be trained to execute
the lockdown plan and be trained on their
assigned duties and procedures in the event of
an emergency lockdown.
MEDICAL EMERGENCY TRAINING
PROCEDURES
A medical emergency is a serious and
unforeseen situation that has been caused by a
sudden illness or injury, requiring urgent medical
attention.
Employees are trained in anticipating different
types of emergencies before they happen. In
the unfortunate event that a medical emergency
does occur, employees are trained to:
»Check: Examine the injured individual to
assess what type of medical emergency
they have encountered.
»Call: Call 9-1-1 so that emergency life
support and help will arrive as soon as
possible.
»Care: Designated first aiders in the
workplace should provide the relevant
medical emergency procedures.
Proprietary & Confidential Information of Adamant Law Group, P.C. & Haven. Not for Publication.
We have identified some common medical
emergencies. Haven employees are trained to
handle these specific medical emergencies in
the following ways:
»Collapse: Check if the individual has any
other obvious injuries such as a bleeding
wound. If none, put the person in a recovery
position and wait with them for medical
help. Ensure airways are clear and they are
breathing properly.
»Choking: Stand behind the individual and
support their chest with one hand, whilst
giving them up to five sharp blows to the
back. If this does not work, administer
five abdominal thrusts. This should not be
performed in the same way on a pregnant
woman.
»Electric Shock: Ensure power supply has
been cut off, then put the person in recovery
position.
»Allergic Reaction: Remove the allergens
triggering the attack if possible. Lie the
person down flat and monitor their condition
until help arrives.
CPR / First-Aid Training
Haven understands that first aid must be
available within 3 to 4 minutes of an emergency.
Worksites more than 3 to 4 minutes from an
infirmary, clinic, or hospital should have at least
one person on-site trained in first aid (available all
shifts), have medical personnel readily available
for advice and consultation, and develop written
emergency medical procedures. Haven ensures
that their security professionals are trained in
first-aid and CPR, as the Security Guards are
onsite 24 hours per day. In addition:
»First aid supplies are available to the trained
first aid providers;
»Emergency phone numbers are placed in
conspicuous places near or on telephones;
and
»Prearranged ambulance services for any
emergency are available.
Haven coordinates an emergency action plan
with the nearest outsider responders such as
the fire department, hospital emergency room,
EMS providers and local HAZMAT teams prior
to opening. The GM will be provided information
during training on how to communicate with the
outside responders in the event of an emergency.
Twice a year, Haven will provide CPR training,
free of charge to any employee who is interested
in obtaining these skills. All Security Guards and
GMs will be required to maintain CPR and First-
aid certifications.
Cal/OSHA Training
Haven’s GM and at least one other employee will
acquire OSHA certification, as part of Haven’s
comprehensive employee education. Cal/OSHA
training includes fire safety education, specifically
with regards to exit routes, fire extinguisher use,
fire prevention plans, and emergency procedures
in the case of a fire or other workplace incident.
Haven will incorporate Cal/OSHA safety
guidelines to maximize workplace safety,
including the following:
»Providing easily accessible first aid
equipment;
»Implementing an Injury and Illness
Prevention Program;
»Inspecting premises regularly for potential
hazards;
»Promptly investigating workplace accidents;
»Identifying and correcting occupational
hazards; and
»Enforcing employee compliance with
company policies.
Proprietary & Confidential Information of Adamant Law Group, P.C. & Haven. Not for Publication.
SECTION 6: LOCATION
6.1 PROPERTY OVERVIEW
PROPERTY ENTITLEMENT
Haven has entered into a lease for the property located at 335 W. Olive Ave.
BUILDING DESCRIPTION
Our proposed location is located on the south side of W. Olive Ave., between N. Vagedes Ave. and N.
Arthur Ave. The lot size is 15,246 s.f. consisting of a single 5,580 square foot, single-unit building with
20 designated accompanied parking spaces.
Haven will occupy the entire property. On the west side of the building, there is an ice cream store. Our
parking lot is on the east side of the building. Directly next door to our lot, there are residential homes.
Address
APN
Zone
Neighborhood
Council District / Member
Building Size
Lot Size
Available Parking
Property Owner
Haven Liaison
335 W. Olive Ave.
450-191-24
Commercial - Main Street (CMS)
Tower District
Arias / 3
5,580
15,246
20
Edward Erganian Investment LLP
Mark Simonian
Proprietary & Confidential Information of Adamant Law Group, P.C. & Haven. Not for Publication.
Lobby / Reception (437 s.f.)
Taking cues from the City’s guidelines, yet
maintaining our overall theme of providing
a welcoming environment, Haven’s Lobby /
Reception Area combines security with comfort.
Upon entering, guests are invited in by a
receptionist to begin the check in process. While
COVID measures are in place during this time,
in non-COVID times, an open reception desk
provides space for guests to create a guest
profile and provide proper identification at check-
in. As this is the first stop on our guest’s journey,
we aimed to provide an obvious transition from
the chaotic feel of the bustling streets to the
serene and spa-like store interior. To increase the
level of security between our Lobby / Reception
Area and the Retail Sales Floor, we utilize a
“buzz” style door and include a tasteful glass
“man-trap” (when feasible) to ensure a double
layer of security between the entrance and the
showroom.
Retail Sales Floor (2,875 s.f.)
Haven’s showroom interior is designed to create
a museum-like setting to display our extremely
wide-variety of quality cannabis products. With
clean lines, craftsman created glass cabinetry
and countertops (incorporating safety/security
features), equal to those found in a high-
end jewelry store adorn the showroom floor.
Products are displayed by brand for shopper
ease. Brands have the option of incorporating
their own design elements into the shelf space
where their products are sold. Products are
spaced out throughout the showroom floor to
ensure no crowding or discomfort to guests.
While there are many who are familiar with
cannabis products, we expect many guests to be
completely new to the experience. Regardless of
a guest’s level of cannabis experience, all guests
are welcomed by friendly staff who have spent
numerous hours undergoing educational training
on all things cannabis. Kiosk are strategically
placed for guests to browse educational literature
related to our products or to place an order
independently.
Our overall interior design concept incorporates
a lighting plan designed to provide clear visibility
of products and to ensure proper lighting for
Haven Retail Sales Floor Rendering
Haven Lobby Rendering
Proprietary & Confidential Information of Adamant Law Group, P.C. & Haven. Not for Publication.
Community Benefits Team
Our Advisory Team members, Elizabeth
Jonasson Rosas and Marie Slater, are local
philanthropists. Elizabeth Jonasson Rosas is the
Strategy and Communications Officer for Fresno
Economic Opportunities Commission (FEOC)
and a member of the Fresno Unified School
District (FUSD) Board of Trustees. Marie Slater
has been an educator in the FUSD for over
40 years. Both will advise Haven on the most
impactful ways to serve the community. Lastly,
Haven will rely on our Citizens Panel (described
below) to build and implement a truly one-of-a-
kind CBP.
As Haven moves through the application
process, we encourage community members to
reach out to our designated Community Liaison,
Mark Simonian. Mark, an owner of Haven, is
available to answer any questions about Haven
operations and commitment to the community.
He can be reached at mark@myhavenstores.
com. Once open, Haven will designate a specific
email address and phone number for community
related questions, concerns or comments. As the
community is diverse, translation services will be
available when needed.
Developing a Community Benefit Plan
When asked to create a CBP, we believe the
City is asking us to explain how we will not only
engage with the community, but how we will allow
the community to engage with us. We make
arrangements for Haven to be directly involved
with the community, but also seek opportunities
for the community to be involved with Haven and
the implementation of our community benefits.
In developing a CBP for the City of Fresno,
we examined past plans created internally and
identified aspects of those plans that made
the largest impact when implemented. Haven
conducted in-depth research on the demographic
makeup of Fresno, non-profit organizations most
in need and reviewed the profile of each City
Council member in an effort to align charitable
interests. Haven’s approach for generating a
CBP for the Fresno community has five facets:
»Respect – We must politely introduce
ourselves.
»Honesty – Our word is our bond. Trust is a
process. Honesty is key.
»Understanding – Our approach must fit the
community. Listening is golden.
»Values – Our core values must overlap with
the values of those we serve.
»Unity – Through our financial and service
gifts, we show we’re part of the community
This CBP will evolve based on feedback from the
City and the community, but our commitment will
be unwavering. Haven looks forward to showing
that we’re good neighbors by giving back to the
City of Fresno.
In an effort to include the community in the
drafting of our plans, we routinely form a local
Citizens Panel when joining a new community.
With the help of our Citizens Panel, we implement
a six-step process in developing and finalizing a
CBP. In the pages to follow, you will find many
ways we intend to contribute to the community.
In order to finalize a plan truly built for the City,
we will solicit input from the City and from our
Citizens Panel. Upon being selected by the City
as eligible to apply for a commercial cannabis
business operating permit, Haven will follow the
steps listed below to develop our final CBP.
Step 1 - Build a Citizens Panel
Haven has enough experience building CBPs to
know that we can neither build nor implement a
plan alone. Our first step is to build a Citizens
Panel so a wide range of community members
can help shape our plan. Our Citizens Panel will
include individuals representing a cross-section
of non-profit organizations, civic groups, and City
staff. Typically, we aim to include persons from
the following cross-sections of the community
including:
»Employee of the Chamber of Commerce (1)
»Director of Non-Profit Agency (2)
»Member of the School Board (1)
»Planning Department Staff Member (1)
»Member of Local Law Enforcement (1)
»Member of the Local Medical Community (1)
»Senior Citizen or Advocate for Senior
Proprietary & Confidential Information of Adamant Law Group, P.C. & Haven. Not for Publication.
COMMUNITY CALENDAR
January
April
July
October
February
May
August
November
March
June
September
December
Fresno Regional WDB
Workforce Connection
Monthly Focus
Supporting Local Businesses
Lecture Series
Careers in Cannabis
Community Participation
Career Fair
Giving Goal
Host Career Fair
The Leukemia and Lymphoma Society
Monthly Focus
Cancer Awareness and Research
Lecture Series
Cannabis as Alternative Medicine
Community Participation
Man/Woman of the Year Fundraiser
Giving Goal
Donate to and Attend Fundraiser
Earth Day Fresno
Monthly Focus
Sustainability
Lecture Series
How to Become Zero Waste
Community Participation
Earth Day Fresno
Giving Goal
Sponsor and Attend Celebration
Chinatown Fresno Foundation
Monthly Focus
Local Heritage
Lecture Series
History of Fresno
Community Participation
State of Chinatown Community Picnic
Giving Goal
Sponsor and Attend Picnic
Marjaree Mason Center
Monthly Focus
Ending Domestic Violence
Lecture Series
Learning the Indicators
of Domestic Violence
Community Participation
Marjoree’s Birthday Soiree
Giving Goal
Sponsor and Attend Event
Valley Animal Center
Monthly Focus
Shelter and Rescue Pets
Lecture Series
Therapeutic Value of Pets
Community Participation
Red Carpet Rescue Mardi Paws Event
Giving Goal
Sponsor and Attend Event
San Joaquin River Parkway & Conservation Trust
Monthly Focus
Sustainability
Lecture Series
How to Become Zero Waste
Community Participation
Respite by the River
Giving Goal
Sponsor Respite by the River
Light-House Recovery Program
Monthly Focus
Education and Abuse Prevention
Lecture Series
Meditation and Mindfulness
Community Participation
Annual Light-House Recovery
Program Banquet
Giving Goal
Sponsor and Attend Banquet
Fresno Building Healthy Communities
Monthly Focus
Supporting Local Businesses
Lecture Series
Careers in Cannabis
Community Participation
Community Champion Awards and Fundraiser
Giving Goal
Sponsor and Attend Award Ceremony
Fresno Rainbow Pride
Monthly Focus
Supporting the LGBTQ+ Community
Lecture Series
Acceptance and Diversity
Community Participation
Fresno Rainbow Pride Parade
and Festival
Giving Goal
Sponsor and Attend Pride Celebration
Poverello House
Monthly Focus
Ending Homelessness
Lecture Series
Volunteerism and its Impact
Community Participation
Toy Drive
Giving Goal
Sponsor and Donate to Toy Drive
Central California Food Bank
Monthly Focus
Food Security
Lecture Series
Healthy Eating on a Budget
Community Participation
Feed Our Children Golf Tournament
Giving Goal
Sponsor and Attend Golf Tournament
Proprietary & Confidential Information of Adamant Law Group, P.C. & Haven. Not for Publication.
Provide Meaningful Employment
Opportunities
Stable employment is on the forefront of every
community’s plan, especially in 2020. With so
many jobs lost due to businesses closing as
a result of COVID, or jobs lost simply due to
scaling down, citizens are in desperate need of
an income, and the City an economic stimulus.
We’re dedicated to hiring 100% local residents
to fill our staffing needs. As stated in Section 2,
we will focus on providing opportunities to those
who fall under the categories listed in the City’s
Social Policy. Haven understands that operating
successfully and hiring locally stimulates the
local economy and contributes positively to
economic development. For more information
on our recruitment efforts please see Section 2.
Monetary Contributions (City & Local Non-
Profits)
In an effort to provide the City with much needed
resources, Haven typically budgets no less than
2% of our Gross Revenues to fund our CBP and
the Community Reinvestment Fund. As shown
in our Pro Forma, our Gross Revenues change
significantly between our first and third year
of operations. As such, we have averaged our
first three years of giving and estimated a total
of at least or 2% per year, whichever
is higher. While we have identified some areas
where we would like to give (see our Community
Calendar), we absolutely consider this process a
collaboration between Haven and the City. Upon
being issued a license, we will immediately form
and meet with our Citizens Panel and solicit
additional ideas to finalize our CBP for year 1.
The following are some ways we anticipate
contributing monetarily.
Senior Centers
Aside from employee led volunteer hours, Haven
organizes storewide service projects, to give back
to the community while providing a team building
activity. Haven is a proud supporter of Senior
Centers statewide and commits to organizing
volunteer hours with a local Senior Center. We
have identified the Wilson Senior Center, Palm
Vista Senior Center, and South Fresno Senior
Center as potential locations to volunteer. We
know that not all seniors in Fresno have access
to health care, so we’ll also provide seniors in
the local community with a public lecture series
focused on how cannabis can help seniors with
health issues as alternative treatment for chronic
illness, as well as a senior discount on our
products.
Veterans Day
Haven also has deep appreciation and respect for
those who have served our country in the armed
forces. Haven was thrilled to see that the City
of Fresno honors veterans each November on
Veterans Day with a parade and ceremony. Haven
looks forward to participating in the Veterans
Day Parade and Celebration, either by entering
a float, sponsoring a neighboring business’ float,
or providing financial contributions to local high
schools that wish to have their marching bands
participate. Additionally, the City can count on
Haven to provide helpful individuals to volunteer
for the Veterans Day Parade as a means of
contributing to this time-honored tradition.
Relay for Life
Cannabis has a long history of medicinal use
helping cancer patients during treatment and on
the road to recovery. Haven will honor this history
and continue to raise money for Cancer research
through volunteer participation in Fresno’s Relay
for Life. All proceeds from the event will benefit
the American Cancer Society and its work to find
a cure and better patient outcomes.
Commit Volunteer Hours
Haven encourages employees to volunteer
within the community by offering all employees
paid time off for hours spent volunteering with
a local organization of their choosing. We also
organize company wide volunteer opportunities.
Central California Food Bank (“CCFB”)
With the unemployment number and number of
homeless increasing in the area (likely as a result
of COVID-19), Haven is prepared to partner with
the CCFB to tackle food insecurity. Each day, the
food bank receives donations and is always in
need of individuals to sort and pack the food for
others to pick up. Haven, both as a team building
activity and individually, will regularly commit
volunteers to the CCFB.
Proprietary & Confidential Information of Adamant Law Group, P.C. & Haven. Not for Publication.
Valley Animal Center
Havens owners and operators are animal lovers.
As is shown in our compensation and benefits
package, we provide a stipend to any employee
who is willing to adopt a furry friend of a local
area shelter. In addition to this benefit, Haven
will commit volunteer hours to the Valley Animal
Center as a means to provide care for the
animals. In addition, Haven will team up with the
shelter and host pet adoptions at our storefront,
similar to the cat adoption we held at our Los
Alamitos (Long Beach) store. Together we will
reduce the number of euthanized and homeless
pets in the City.
Conduct Community Outreach
Haven believes that community outreach is
accomplished in a variety of ways. Attending
community events, sponsoring community
events, and hosting community events are all
forms of effective community outreach.
Lecture Series
Haven intends to offer outreach onsite at the retail
facility. Through carefully curated topics, Haven
will utilize the assistance of local organizations to
present important issues to interested members
of the community. As is shown on our Community
Calendar above, we offer monthly lecture series
on topics like:
»Careers in Cannabis;
»Therapeutic Value of Pets;
»Acceptance and Diversity;
»Health and Wellness;
»Sustainability;
»Cancer Awareness and Research;
»Medicinal Uses of Cannabis; and
»Therapeutic Value of Music.
All series will include Spanish translation when
requested.
Opening our facility to others to present valuable
information (be that resume writing tips, treatment
options or medical cannabis uses) furthers our
mission of providing outreach to the community.
Haven is extremely interested in the City’s input
on lecture series topics most needed in the
community.
Operate Donation Drives
Non-perishable Food Drive
With the large homeless population in the City
of Fresno, there is no doubt that local families
struggle with nutrition and food insecurity. To
combat this very serious problem, Haven will
conduct two semi-annual food drives at our
storefront location. Customers, staff members
and community members at large may bring
non-perishable food items to Haven, and Haven
will collect and deliver all of the non-perishable
donations to Central California Food Bank and
the Fresno Mission. Teaming up with these
two well-known organizations will provide an
opportunity for Haven to reach more community
members in need.
Clothing Drive
While Haven is committed to providing
employment opportunities within, Haven also
would like to assist in providing opportunities
to individuals who seek employment in other
industries aside from cannabis. To achieve this
goal, Haven will host an annual clothing drive
geared at collecting professional work attire from
within the community. Once collected, Haven
will donate the items to Fresno State Clothing
Closet, Dress for Success and the Salvation
Army. If these organizations are not in need of
professional clothing for their closets, Haven
will seek recommendations on other noteworthy
organizations in need.
Holiday Toy Drive
There is nothing more sweet than seeing the joy
on a child’s face when they are provided with
gifts during the holiday season. Each November,
in preparation for the holidays, Haven will host a
toy drive to collect toys for local area nonprofits
serving low income and homeless families in
need. All guests who donate a toy to the drive
will receive an in-store discount.
COVID-19 Drive Efforts
As COVID-19 very quickly swept through the
nation, Haven looked for opportunities to ease
the stress felt by many families. In Long Beach,
food pantries quickly became inundated. As
Proprietary & Confidential Information of Adamant Law Group, P.C. & Haven. Not for Publication.
outlined in the City’s Social Policy criteria outlined
in FMC §9-3316(b)(1). Haven has an open-door
hiring policy and has provided jobs to valuable
and diverse individuals with unconventional
backgrounds.
Haven is an equal opportunity employer. We are
dedicated to ensuring that all decisions regarding
terms, conditions and privileges of employment
are in accordance with our principles of equal
opportunity. Haven prohibits discrimination
and harassment of any type and affords equal
employment opportunities to employees and
applicants without regard to race, religion, color,
sex (including childbirth, breastfeeding and
related medical conditions), gender, gender
identity or expression, sexual orientation,
national origin, ethnicity, ancestry, citizenship
status, uniform service member and veteran
status, marital status, pregnancy, age, protected
medical condition, genetic information, disability,
or any other characteristic protected by state or
federal law or local ordinance.
7.1.1 EXPUNGEMENT CLINICS
Haven is fortunate to have several attorneys
associated with its business operations.
Courtney Caron, Haven’s outside counsel,
and Greg Nacham, Haven’s in-house counsel,
are passionate about giving back to the
community. Courtney even has a track record
of pro bono efforts. As long time members of
the cannabis community, Haven’s ownership
team understands the challenges faced by
individuals with prior convictions for nonviolent
cannabis related crimes. We are excited about
the opportunity to help Fresno residents get a
clean slate through the following methods.
San Joaquin College of Law (SJCL)
Expungement Clinic
Courtney is a former student and graduate
of San Joaquin College of Law (“SJCL”). In
preparation of the commercial cannabis industry
coming to Fresno, Courtney reached out to Dean
Jan Pearson of SJCL to discuss the possibility of
establishing an expungement clinic on campus.
The law school has been known to offer different
legal clinics to residents of the City in prior years.
Understanding that this endeavor is massive,
Haven has agreed to team up with The Artist Tree
(another cannabis applicant) to pool resources
and time to ensure that the clinic is a success.
The clinic will include quarterly sessions open to
the general public. Supervised law students will
pair up with pro bono attorneys who specialize
in criminal record expungement to help Fresno
residents get their prior nonviolent cannabis
criminal records expunged. Courtney has
extensive experience volunteering at clinics as a
pro bono attorney, as she has been volunteering
at the LGBTQ Gender and Name Change Clinic
for Bet Tzedek (a legal services organization)
for years. With Courtney’s guidance, Haven will
mimic the structure of the Bet Tzedek clinic when
crafting our SJCL Expungement Clinic. Drawing
on the resources of SJCL and Haven’s highly
motivated legal team, we will effectively provide
expungement services to community members
in need. Courtney and Greg are both practicing
attorneys and will be available to volunteer their
time at the clinics.
In order to identify individuals who may benefit
from the clinic, we will utilize archives at the
Superior Court to search for individuals who
were convicted of nonviolent cannabis crimes.
Additionally, utilizing Justice Portal, we will search
by conviction to identify eligible individuals. We
will reach out to presiding judges with the goal
of reaching those most in need of our pro bono
expungement services. We will also seek out
other legal service organizations and nonprofits
in the area and provide them information
regarding our clinic so they may refer clients
seeking expungement services.
Donation to Clean Slate Program
Haven will also support Fresno County’s Clean
Slate Program. The Clean Slate Program is a
reentry program that provides free legal services
to indigent and low-income individuals convicted
of offenses in Fresno County. Haven has reached
out to the Clean Slate Program to inquire about
opportunities to provide financial assistance or
pro bono attorney services and is prepared to
donate (either time or financial resources) to the
program in connection with our store launch.
Proprietary & Confidential Information of Adamant Law Group, P.C. & Haven. Not for Publication.
7.1.2 COMMITMENT TO ENVIRONMENTAL
SUSTAINABILITY
APPLICABLE LAW
CCR: Title 24 (“CALGreen”), Title 16 §§5002
& 5010, Title 14 §17850; Cal. Bus. & Prof.
Code §26055(h); Assembly Bill 32: California
Global Warming Solutions Act; Senate Bill 375:
Sustainable Communities Act; Assembly Bill 939:
California Integrated Waste Management Act of
1989; Senate Bill X7-7: Water Conservation Act of
2009; Division 13 of the Public Resources Code,
California Environmental Quality Act (“CEQA”);
CEQA Guidelines Section 15183.5, Tiering and
Streamlining the Analysis of GHG Emissions.
STRATEGIC GOAL
To operate a business that exceeds the
environmental requirements of the CEQA
and greatly minimizes our carbon footprint.
To promote the strategies of Fresno’s 2014
Greenhouse Gas Reduction Plan and 2020
Greenhouse Gas Reduction Plan Update: Land
Use and Transportation Strategies, Energy
Conservation Strategies for New and Existing
Buildings, Waste Diversion and Recycling and
Energy Recovery.
COMMITMENT TO THE ENVIRONMENT
Surrounded by the San Joaquin Valley, which
is the most productive agricultural region in the
nation and world, Fresno’s unique geographic
landscape is a reminder of the importance of
performing business in harmony with nature.
Haven’s primary objectives are conservation
of natural resources and the reduction of our
carbon footprint within the City of Fresno, Fresno
County, the San Joaquin Valley, and the State of
California, preserving the local community.
The City is conscious of new businesses and the
impact new businesses have on the environment,
the surrounding communities, conservation,
development and use of natural resources,
and the open space areas that are important
agricultural lands. Haven will fully implement
recycling practices company wide along with
promoting the message to our customers to
encourage sustainability. Haven is committed to
looking for new and innovative ideas to reduce
our carbon footprint and to operate in a way
that protects our environment and addresses
community concerns.
Environmental Impact on the City
We recognize that the City is conscious of the
environmental impact new businesses may have
on the City and surrounding communities. Haven
is operating sustainably and in compliance with
CEQA, as required by the state of California and
the City of Fresno. 16 CCR §5010 and FMC §9-
3317(d). We have tailored the sustainability plan
we employ in our other locations to the City, and,
specifically, to Fresno’s 2014 Greenhouse Gas
Reduction Plan and 2020 GGRP Plan Update
(collectively, “GGRP”). Haven will utilize the
greenhouse gas reduction strategies outlined in
the GGRP:
»Land Use and Transportation;
»Transportation Demand Management;
»Energy Conservation in New and Existing
Buildings;
»Water Conservation; and
»Waste Diversion and Recycling and Energy
Recovery.
Pursuant to Fresno’s Development Project
Requirements, Haven will work with the City
and follow the GGRP Consistency Checklist
guidelines. Below is a summary of the various
ways we will protect the environment, reduce our
carbon footprint, and help meet the GGRP goals.
Haven will implement the following General
Business Procedures and GGRP Strategies
to protect the environment, reduce our carbon
footprint, and help meet the City’s GGRP Goals.
GENERAL BUSINESS PROCEDURES
Green Building Standard & CALGreen
Building Code
In designing our business and site plans for
Fresno, we followed the Fresno General Plan
Energy Efficient Building Policies, the GGRP,
CEQA Consistency Checklist, and the CALGreen
Building Code. Our building design, while artistic,
is crafted to utilize natural resources to save
energy and reduce waste, as detailed further
below. Haven will renovate our building to include
Proprietary & Confidential Information of Adamant Law Group, P.C. & Haven. Not for Publication.
more energy efficient lighting, solar roofing, and
plumbing for water reuse. We will work with the
City to conduct a business energy assessment
and devise a highly energy efficient building.
Environmentally Conscious Cannabis
Products
Haven will source its products from growers
and manufacturers who follow environmentally
friendly business practices, as in our other retail
locations. When selecting products, Haven will
follow a careful vetting process, reviewing each
supplier’s processes to ensure they are pesticide
free and eco-friendly. For example, Haven will
seek out cultivators that utilize the collection
of rainwater, living soil, and chemical free pest
control.
GREENHOUSE GAS REDUCTION PLAN
SUPPORT PROCEDURES:
Greenhouse Gas Reduction Plan Strategy #1
Land Use & Transportation Demand
Management
Strategic Land Use
Haven is strategically located in a walkable
activity center. The building is designed at
the pedestrian-scale and offers convenient
pedestrian and bicycle access to discourage
vehicle trips.
Transportation Program
Haven will assist Fresno’s transportation
centers and local ride-share businesses. Our
store is located walking distance from several
bus stations to encourage customers and
employees to choose public transit. We will
partner with ride-share companies to drop off
and pick up customers at our business. Our
parking lot will have designated spaces where
ride-share vehicles can park while waiting for
customers to finish at the dispensary. This will
assist in minimizing traffic flow inside and out of
the business. We will work to install alternative
fuel vehicle parking and charging stations at our
facility. Additionally, we will offer bike parking and
scooter parking for customers that use those
modes of transportation.
Team Member Reward Program
We will offer rewards to team members who
engage in environmentally friendly behaviors.
For example, if team members carpool, ride a
bicycle, or take public transportation to work,
they will accrue points to be redeemed for prizes.
Team members can also acquire points for
recycling, using energy efficient practices, and
suggesting practices that are later implemented
by the company.
Greenhouse Gas Reduction Plan Strategy #2
Energy Conservation and Energy Efficiency
Working directly with the property owner, Haven
will explore the use of energy efficient upgrades
to the existing building.
Self Generation Using Solar Panels
Where and when feasible, Haven will work with
local solar companies to install solar panels
on the building to provide us with 100% green
energy.
Use of Energy Efficient Lighting and
Equipment
Haven will work with Pacific Gas and Electric
(PG&E) to ensure the most efficient and cost-
effective means of providing electricity to
our facility. All light bulbs in our facility will be
energy efficient LED lights and we will utilize
daylighting to reduce energy use. Equipment
(such as computers, refrigerators, kitchen
related equipment, registers, POS equipment)
will all include the most current energy efficient
technology. Haven will install automatic bathroom
lighting, faucets, and hand dryers. All office space
will have automatic energy efficient lighting.
Climate Control System
Climate control systems account for a large
percentage of the total energy consumed in a
cannabis business. In designing our climate
control system, we will consult with a mechanical
engineer to devise the most energy efficient
system possible taking into account:
»indoor air quality;
»odor control;
»energy consumption;
Proprietary & Confidential Information of Adamant Law Group, P.C. & Haven. Not for Publication.
»greenhouse gas emissions;
»regulatory compliance; and
»climate.
Should carbon emissions be a concern, Haven
will employ additional procedures to offset any
carbon emission.
Efficient Heating and Cooling
Haven will use a closed room environment to
minimize our electricity costs. A closed room
environment does not exchange air with the
outside of the building and limits the electricity
associated with the cooling of external air. In
addition to the cost and energy-savings, closed
room environments present the added benefit
of decreased odor presence surrounding the
premises. We will regularly maintain Haven’s
climate control and HVAC systems to ensure
continuously efficient operations and to
reduce energy consumption and energy costs.
Maintenance will include periodic efficiency
checks, filter replacements, and evaluations
of system upgrades. Haven’s facility will be
sufficiently insulated to reduce heating or cooling
losses. We will also install an energy-efficient or
tankless water heater and insulate the first three
feet of heated water exiting the water heater.
Management Systems and Energy Audits
Our facility managers will consider installing
a Building Management System (BMS) or
Energy Management System (EMS). The U.S.
Department of Energy has developed a suite
of Specification and Procurement Support
Materials to help managers identify the right fit
for their facility. Haven will utilize Xcel’s Energy
Analysis Program to identify financial incentive
programs and to perform a comprehensive
energy audit or engineering assistance study
(EAS). For example, we can install sub-meters,
such as e-mon and Power TakeOff, inside the
building to collect power usage data.
Greenhouse Gas Reduction Plan Strategy #3
Water Conservation
Haven has developed the following water
conservation efforts to further the City’s goal of
reducing water consumption.
Water Efficient Building
Haven’s water conservation and reuse efforts
include installing and implementing water
efficiency upgrades to our building. Haven will
retrofit our retail location with automatic faucets,
set with a timing mechanism to control the flow of
water, in all restrooms and break rooms.
Water Efficient Landscaping
Haven will follow the City’s Water Efficient
Landscape Standards specified in FMC §6-
522. As part of Haven’s building improvements,
we will upgrade all landscaping to a water-wise
design, utilizing drought resistant greenery and
watering techniques.
Use of Recycled Water
Haven will install purple pipe and comply with the
City’s Recycled Water Ordinance if located in the
Recycled Water Project Area.
Greenhouse Gas Reduction Plan Strategy #4
Waste Diversion and Recycling and Energy
Recovery
Haven has developed the following waste and
recycling programs to further the City’s goal of
reducing waste.
Zero Waste Plan
Haven will reduce waste throughout the facility
by recycling and reusing whenever possible.
Haven will strive to recycle or compost all waste
generated by our business. We plan to achieve a
25% landfill rate upon commencing our business,
with a goal of reaching a 0% landfill rate by 2025.
We will work with the City to eliminate plastic bags
and to utilize local recycling companies to develop
economic growth and create jobs. Packaging
from inbound materials, waste generated during
operations and team member waste will be the
main sources of recyclable materials. Haven will
place recycling bins in the team member break
areas, office areas, and where inventory is sorted
to ensure that all recyclable waste is identified
and disposed of properly.
Haven will also greatly reduce the amount of
landfill generated within the facility by composting
waste, helping to produce quality compost that
can be used to inoculate soil with microbial life.
Team members will make every effort possible
Proprietary & Confidential Information of Adamant Law Group, P.C. & Haven. Not for Publication.
to identify recyclable and compostable materials,
separate them from other waste, and place
them in appropriate containers to be picked up
by our recycling service provider. In addition
to recycling, Haven team members will reuse
everything possible.
Use of Recyclable Materials/ Closed Loop
Recycling
Haven will use recycled materials as much as
possible, including sourcing some products
from suppliers that use recycled packaging and
materials. In compliance with Cal. Bus. & Prof.
Code §26070.1, all purchased cannabis products
will leave Haven in a child-proof opaque package,
utilizing the highest percentages of recyclable
materials possible. Specifically, Haven will work
with Encore Recycling, a company that collects,
washes, and recycles the hoop house plastic
used in growing cannabis. Haven will coordinate
between Encore Recycling and its suppliers
of compliant child proof packaging to create a
Closed Loop Recycling program wherein the
very same plastic used in growing cannabis crop
is given a second life in packaging the product
for Haven’s customers.
Packaging Return Incentive Program
Haven will also offer an incentive program to
encourage customers to bring back their used
packaging to be sent to Encore Recycling to be
recycled again – truly closing the loop. Each time
a customer returns with his/her exit packaging,
he/she will receive one stamp on an incentive
program card. A full incentive card earns the
consumer a discount or credit on a future Haven
purchase. To the extent that exit packaging can
be sealed and reused for an additional purchase
made by the same customer, it will be. Once the
exit packaging becomes unusable from repeat
use, the customer can return the packaging for a
new one and the old packaging will be recycled
accordingly.
7.1.3 VACANT BUILDINGS, BLIGHTED AREAS
Our proposed property is located at 335 W. Olive
Ave. Fresno, Ca 93728. Presently the property is
occupied by the owner. The property is used as
an Architectural office. The owner will be leaving
the property once we are granted a CUP.
7.2 YOUTH EDUCATION AND USE
PREVENTION PLAN
Haven has drafted a thorough Youth Education
and Use Prevention Program (“YEUPP”),
consisting of educational resources and
programming to prevent underage cannabis use.
As parents and responsible operators, Haven’s
ownership and operations team is adamant
about keeping children away from cannabis and
educating them on its potential harms.
In tailoring our YEUPP to Fresno, Haven held a
roundtable with several individuals from Fresno
Unified School District (FUSD) to discuss their
needs and concerns. On our call, we learned
that educators are extremely concerned about
whether or not retail establishments will have
proper age verification protocols in place and
about cannabis companies advertising to
youth. For example, many schools have had
to ban clothing related to cannabis brands.
Acknowledging educators’ concerns, we have
developed the following YEUPP.
We will work closely with Marie Slater, Haven’s
Advisory Team member and former FUSD
teacher of 47 years, to develop and implement
our YEUPP. With Marie’s guidance, Haven will
identify and work with community partners who
would benefit from our educational program,
including Fresno Police Activities League, The
Boys and Girls Club, Fresno Unified School
District, Big Brothers Big Sisters, and many
others.
Understanding The Issue
While the base of scientific research on cannabis’
effects is still growing and developing, it has
been proven that young people’s lungs, mental
health and developing brains and bodies are
all susceptible to damage by prolonged and
frequent cannabis use.
»Infants and Children
THC exposure through breastfeeding in
infanthood could reduce growth, lower
IQ scores, decrease mental function and
academic ability, and cause attention
problems. More scientific research is
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needed to link marijuana exposure through
breastfeeding conclusively to these
outcomes.
»Adolescence and Young Adulthood
Cannabis use is typically initiated during
adolescence and young adulthood.
According to the US Department of Health
and Human Services, over one third (38
percent) of California high school students
report that they have used marijuana
at least once in their lifetime. There are
significant concerns about adolescent use
of cannabis particularly regarding brain
development, mental health, frequency of
use, and impaired driving. As with research
on infants and children, more studies on
the effects of cannabis on adolescents and
young adults are needed to prove absolute
correlation.
Effective Prevention Requires Partnership
Youth prevention strategies seek to educate
youth about cannabis so they can make an
informed decision not to use underage. Doing
so in an effective way requires partnership with
schools, parents, and community organizations.
Therefore, Haven will create a campaign that
is focused on providing facts and encouraging
peer-to-peer conversation. The campaign will
rely on fact-based research and studies as well
as surveying and data collection from the Fresno
area to explore the truth around such topics as:
»The disconnect between the perception of
how many middle and high school students
use cannabis regularly and what the statistics
actually show.
»The consequences of underage use that
may include legal ramifications (such
as Minor in Possession and/or Driving
Under the Influence charges), academic
repercussions (such as loss of financial aid,
and/or suspension or expulsion from school),
and the effects it could have on current and/
or future employment and extracurricular
activities like clubs and sports.
»What is known about the cannabis
plant, its chemical components such as
tetrahydrocannabinol (THC), and its short-
term effect on humans’ brains, memory,
lungs and heart.
To be most effective, our plan must consider risk
and protective factors that drive the problem of
cannabis substance abuse amongst Fresno’s
youth. Our campaign will rely on fact-based
research and studies as well as surveying
and data collection from the Fresno area in
partnership with the City of Fresno. The following
considerations must be made when tailoring this
plan to the local community:
»Understanding how many local students of
what age use cannabis regularly. What are
the factors that contribute to local use?
»What resources currently exist to address
this factor? How do community norms
contribute?
»Is youth cannabis use aligned with at-
risk populations or associated with other
community health issues?
»How can successful outcomes be measured
and how frequently will they be measured?
Upon opening in Fresno, Haven will hold a
community meeting along with other local
dispensaries, inviting educators, policy makers,
community health experts, parents, and other
concerned citizens to come together in an effort
to further understand the points above, and
create a youth prevention plan that truly meets
the needs of Fresno.
OUR PLAN
California’s State cannabis laws are carefully
crafted to keep the products we sell out of the
hands of youth, including specific regulations
surrounding how legal cannabis products are
packaged, marketed and sold. That said, we feel
that our responsibility to the local community
extends beyond the scope of the regulatory law.
We took time to research specific youth education
initiatives and youth substance abuse prevention
plans with a high success rate in their respective
communities. Based on that research, we will
advocate for a plan for Fresno that incorporates,
at minimum, the following three principles:
»Reach Youth Where They Are;
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»Provide Resources, Mentorship, and
Alternatives; and
»Educate The Whole Community.
Reach Youth Where They Are:
Introduce A Substance Abuse Prevention
Program in Local Schools
We believe that the best place for youth to learn
the social skills necessary to explicitly resist
substance use is in the same place they learn
to read and write. School-based curriculum
to prevent youth substance abuse has a high
success rate and can be repeated at different
grade levels for reinforcement. It is our desire
to work with other cannabis dispensaries and
community groups to raise funds to support a
high-quality program to help Fresno’s youth.
In our research, we have identified Botvin
LifeSkills Training as an exemplary and
comprehensive youth development program for
its track record of success reducing drug use by
up to 75%. Botvin LifeSkills Training has been
recognized by Blueprints for Healthy Youth
Development, the National Institute on Drug
Abuse, the Office of National Drug Control Policy,
the U.S. Department of Education, American
Medical Association, American Psychological
Association and Centers for Disease Control and
Prevention among others. While we feel this is
a standout program, we are willing to consider
supporting other in-school substance abuse
prevention programs which may be a better fit
for the local community.
Provide Resources, Mentorship, and
Alternatives:
Support Community Mentorship and
Extracurricular Activities
Haven understands that one of the most
significant ways to make an impact on youth is
through adults who play an important role in their
lives. Haven will facilitate an active partnership
with the Fresno Police Activities League to
provide funding and resources to help local youth
understand the severity of a decision to use
cannabis under the legal age. The Fresno Police
Activities League is the perfect partner to help
youth understand the legal ramifications (such
as Minor in Possession and/or Driving Under
the Influence charges), academic repercussions
(such as loss of financial aid, and/or suspension
or expulsion from school), and other potential
effects on current and/or future employment.
Youth who are actively engaged in community-
based extracurricular activities like clubs and
sports are much more likely to stay in school and
stay away from drugs. Haven will regularly donate
to local youth sports teams and extracurricular
clubs to support their efforts.
Educate The Whole Community
Ongoing Education and Events for Parents
and Community Members
Perhaps most importantly, Haven will encourage
adults to just keep the conversations open.
Haven will host events open to parents, teachers,
coaches, etc., in order to provide materials,
information and provide a safe environment for
an open discussion on the topic of youth cannabis
use. We’ll partner with community health experts
to help parents understand the dangers of use in
developing minds.
Talking with youth about cannabis is important
because youth are less likely to use cannabis
when they have supportive adults and parents
in their lives. We know that words matter and
conversation is critical, so we will develop tools
for adults to:
»Set rules. Youth must know that the adult/s
in their lives do not allow its use and that
there are consequences if those rules are
broken. Clear rules create a structure that is
easier to follow than when there is ambiguity.
»Listen. Youth must be allowed to speak their
minds and to be heard. When they feel that
they’ve been heard, they are more likely to
hear what the adults in their lives have to say.
»Be optimistic and hopeful. Youth respond
well to positivity. By focusing on the good
things in young people’s lives including
their hopes, dreams, and goals, adults can
encourage them to make decisions that help
them achieve their goals and explain how
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underage use can get in the way of those
outcomes.
»Always be learning. Cannabis was illegal
and stigmatized for so long that adults were
never incentivized to learn about it and talk
about it. Now that it is coming out of the
shadows and more research about its effects
is being conducted every day, it’s incumbent
upon adults to try and understand it better,
so that they can communicate about it
better. Youth want facts; adults should be a
credible, honest resource that can help shed
some light on the potentially harmful effects
of underage use.
»Remind youth that not everyone is doing
it. One of the most powerful facts about
underage use is that most young people
choose not to use cannabis. Although
legalization sometimes leads to the
perception that youth usage will rise, the
facts do not support that and so children and
teens must be armed with the truth.
»Be open. Even adults who do use cannabis
legally should be clear about why they
choose to do so and why they think that
children shouldn’t yet. When clear rules
are set, youth are less likely to consume
cannabis underage if they know the trusted
adults in their lives don’t want them to and
don’t allow it.
The cannabis conversation is changing all the
time. Adults will need to revisit their talks with
youth about cannabis frequently. Adults can
be an incredibly positive influence in the lives
of children and teens, so we will encourage
conversation and develop tools for conversation
around themes like:
»Establishing consequences. Youth must
know that breaking established rules, or
the rules set by their school, club and team
can hold them back from participating in the
things they love and from continuing to work
toward their goals.
»Youth are role models. Reminding youth
that their choices influence younger students,
as well as their peers and siblings.
»It’s not a performance-enhancing drug.
Talking to youth about existing research
showing that regular use can harm memory,
math and reading scores, can help them
understand that use may put their futures at
risk. Point out that use can also affect their
ability to learn new skills and affect athletic
performance and coordination.
»Keep finding time to talk. Youth ask
questions, and they are observant. They
will become aware of news stories and local
events that have a cannabis focus. Use
those opportunities to discuss cannabis,
age appropriate use, and how underage use
may affect achieving personal future goals.
The tools and literature that we develop along
these themes will be available at Haven free of
charge. By enacting a plan that reaches youth
where they are, provides strong mentorship,
supports extracurricular activities, and educates
the whole community, we are confident that
we can help educate Fresno’s youth about the
potential risks of cannabis use, and help reduce
that use.
7.3 FRESNO COMMUNITY REINVESTMENT
FUND (FMC §9-3315(B)(6))
As we have stated throughout our application,
we are committed to building a unified and strong
cannabis industry, whose main focus is to benefit
the community in lasting ways. While Haven has
set out its own CBP above, we realize that greater
impact can be made when coupled with others.
Haven will commit 1% of our gross revenue for
the Fresno Community Reinvestment Fund, to
be used as the City sees fit.
While making a financial donation is the easiest
method of contribution, Haven seeks to do
more. We are a hands on company, with years
of knowledge and experience in the cannabis
industry that surely can benefit others. Here are
some additional ways we intend to contribute.
»Retailers Association: Upon being selected
to receive a retail cannabis permit in the
City, Haven will work with The Artist Tree
and/or other selected applicants to create
a Fresno Cannabis Retailers Association
(“CRA”), through which fellow cannabis
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businesses can come together and unite as
an industry. We are members of other local
cannabis retailers associations in locations
where we operate, and work collectively with
the other association members to heighten
neighborhood security, develop educational
materials, and to craft new cannabis
legislation. Members of the Fresno CRA, all of
whom are experienced cannabis operators,
will team up with local equity businesses to
provide support and guidance. Leveraging
the talent and experience of each of its
members, the CRA will also offer workshops
for future cannabis business owners.
»Business Administration Technical
Assistance: As Haven’s operations team
has opened nearly a dozen cannabis retail
stores, we understand the ins and outs
associated with such an undertaking. Each
location opened requires special attention
on the SOPs implemented. While expanding
rapidly, the industry is still in its infancy, and
best practices are constantly evolving. As
experienced operators, we can lend a hand
to local equity owners by providing business
administration assistance in the following
ways:
»Standard Operating Procedures - A
successful cannabis business must
utilize detailed SOPs to ensure that their
operations are legally compliant and
follow industry best practices. As we
operate several cannabis retail stores,
we have streamlined our SOPs over the
years. We will offer a workshop to local
equity owners on SOP drafting, in an
effort to give all local equity owners the
opportunity to begin operations compliant
with the laws.
»Cannabis Industry Partners - All
cannabis products retailed in a licensed
retail cannabis store must come from a
licensed distributor. Over the years, we
have developed excellent relationships
with multiple licensed and compliant
distributors, manufacturers and cultivators.
We will host a meet and greet (virtually
if necessary) to introduce local equity
owners to our cannabis industry partners,
to ensure that local equity owners have
access to licensed and tested cannabis
products.
»Technology Systems - In the past few
years, technology in the cannabis industry
has evolved considerably. From Point
of Sale systems, to security systems, to
GPS, tech is ingrained into a properly run
retail location. Haven is well versed in
multiple facets of industry tech. Not only
have we utilized a variety of products, we
are constantly on the search for the most
current and useful technology available.
Haven will make itself available to Local
Equity owners, who may have questions,
require training, or simply need guidance
on what technology is needed and
the functionality of different platforms.
Technology can be intimidating, but
Haven is here to counsel those in need.
»Pro Bono Legal Services: Haven is
extremely fortunate to have multiple
licensed lawyers as part of our operations
team. Courtney Caron and Greg Nacham
specialize in cannabis law. Utilizing our legal
expertise, we will offer local equity applicants
pro bono legal services in cannabis licensing
and general contract principles. Depending
on the need, we will offer 1 on 1 sessions or
a workshop-style cannabis licensing clinic.
These services will be offered above and
beyond those devoted to the Expungement
Clinic.
Support City Programs and City Improvements
Funding for Enforcement Against Illegal
Cannabis Operations
Haven is a full supporter of decreasing the
number of illegal cannabis operations operating
in the Fresno area. The only way for legal
cannabis business owners to be successful, and
to ensure that only safe and tested cannabis
is distributed to customers, is by only allowing
regulated dispensaries to operate. Haven will
contribute funds and provide support to these
efforts spearheaded by the City.
Identifying City Improvements
Haven also conducted research to identify
improvements that would benefit the City as
a whole. Fresno lists multiple areas of need
in the City’s Annual Action Plan. Haven is the
perfect partner to assist the City of Fresno in
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achieving these goals, and brings to the City experience of successfully negotiating Community Benefit
Agreements and Development Agreements and implementing CBPs.
Public Safety
The legalization of cannabis has raised many issues where public safety is concerned. Communities
fear that cannabis products will end up in the hands of children. Haven heavily focuses on prevention.
From advanced security measures, to utilizing proper and legal packaging, to developing business
practices geared to appeal only to adults, Haven pushes the importance of public safety in each of
our business decisions. Haven will rely on the City to provide information as to their specific needs
in increasing public safety, and eagerly seeks to partner with the City in our efforts. As a means of
doing our part to prevent cannabis from reaching the hands of children, we will implement a Youth
Education and Use Prevention Plan, described above.
Haven Retail Sales Floor Rendering
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Community Benefits Team
Our Advisory Team members, Elizabeth
Jonasson Rosas and Marie Slater, are local
philanthropists. Elizabeth Jonasson Rosas is the
Strategy and Communications Officer for Fresno
Economic Opportunities Commission (FEOC)
and a member of the Fresno Unified School
District (FUSD) Board of Trustees. Marie Slater
has been an educator in the FUSD for over
40 years. Both will advise Haven on the most
impactful ways to serve the community. Lastly,
Haven will rely on our Citizens Panel (described
below) to build and implement a truly one-of-a-
kind CBP.
As Haven moves through the application
process, we encourage community members to
reach out to our designated Community Liaison,
Mark Simonian. Mark, an owner of Haven, is
available to answer any questions about Haven
operations and commitment to the community.
He can be reached at mark@myhavenstores.
com. Once open, Haven will designate a specific
email address and phone number for community
related questions, concerns or comments. As the
community is diverse, translation services will be
available when needed.
Developing a Community Benefit Plan
When asked to create a CBP, we believe the
City is asking us to explain how we will not only
engage with the community, but how we will allow
the community to engage with us. We make
arrangements for Haven to be directly involved
with the community, but also seek opportunities
for the community to be involved with Haven and
the implementation of our community benefits.
In developing a CBP for the City of Fresno,
we examined past plans created internally and
identified aspects of those plans that made
the largest impact when implemented. Haven
conducted in-depth research on the demographic
makeup of Fresno, non-profit organizations most
in need and reviewed the profile of each City
Council member in an effort to align charitable
interests. Haven’s approach for generating a
CBP for the Fresno community has five facets:
»Respect – We must politely introduce
ourselves.
»Honesty – Our word is our bond. Trust is a
process. Honesty is key.
»Understanding – Our approach must fit the
community. Listening is golden.
»Values – Our core values must overlap with
the values of those we serve.
»Unity – Through our financial and service
gifts, we show we’re part of the community
This CBP will evolve based on feedback from the
City and the community, but our commitment will
be unwavering. Haven looks forward to showing
that we’re good neighbors by giving back to the
City of Fresno.
In an effort to include the community in the
drafting of our plans, we routinely form a local
Citizens Panel when joining a new community.
With the help of our Citizens Panel, we implement
a six-step process in developing and finalizing a
CBP. In the pages to follow, you will find many
ways we intend to contribute to the community.
In order to finalize a plan truly built for the City,
we will solicit input from the City and from our
Citizens Panel. Upon being selected by the City
as eligible to apply for a commercial cannabis
business operating permit, Haven will follow the
steps listed below to develop our final CBP.
Step 1 - Build a Citizens Panel
Haven has enough experience building CBPs to
know that we can neither build nor implement a
plan alone. Our first step is to build a Citizens
Panel so a wide range of community members
can help shape our plan. Our Citizens Panel will
include individuals representing a cross-section
of non-profit organizations, civic groups, and City
staff. Typically, we aim to include persons from
the following cross-sections of the community
including:
»Employee of the Chamber of Commerce (1)
»Director of Non-Profit Agency (2)
»Member of the School Board (1)
»Planning Department Staff Member (1)
»Member of Local Law Enforcement (1)
»Member of the Local Medical Community (1)
»Senior Citizen or Advocate for Senior
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COMMUNITY CALENDAR
January
April
July
October
February
May
August
November
March
June
September
December
Fresno Regional WDB
Workforce Connection
Monthly Focus
Supporting Local Businesses
Lecture Series
Careers in Cannabis
Community Participation
Career Fair
Giving Goal
Host Career Fair
The Leukemia and Lymphoma Society
Monthly Focus
Cancer Awareness and Research
Lecture Series
Cannabis as Alternative Medicine
Community Participation
Man/Woman of the Year Fundraiser
Giving Goal
Donate to and Attend Fundraiser
Earth Day Fresno
Monthly Focus
Sustainability
Lecture Series
How to Become Zero Waste
Community Participation
Earth Day Fresno
Giving Goal
Sponsor and Attend Celebration
Chinatown Fresno Foundation
Monthly Focus
Local Heritage
Lecture Series
History of Fresno
Community Participation
State of Chinatown Community Picnic
Giving Goal
Sponsor and Attend Picnic
Marjaree Mason Center
Monthly Focus
Ending Domestic Violence
Lecture Series
Learning the Indicators
of Domestic Violence
Community Participation
Marjoree’s Birthday Soiree
Giving Goal
Sponsor and Attend Event
Valley Animal Center
Monthly Focus
Shelter and Rescue Pets
Lecture Series
Therapeutic Value of Pets
Community Participation
Red Carpet Rescue Mardi Paws Event
Giving Goal
Sponsor and Attend Event
San Joaquin River Parkway & Conservation Trust
Monthly Focus
Sustainability
Lecture Series
How to Become Zero Waste
Community Participation
Respite by the River
Giving Goal
Sponsor Respite by the River
Light-House Recovery Program
Monthly Focus
Education and Abuse Prevention
Lecture Series
Meditation and Mindfulness
Community Participation
Annual Light-House Recovery
Program Banquet
Giving Goal
Sponsor and Attend Banquet
Fresno Building Healthy Communities
Monthly Focus
Supporting Local Businesses
Lecture Series
Careers in Cannabis
Community Participation
Community Champion Awards and Fundraiser
Giving Goal
Sponsor and Attend Award Ceremony
Fresno Rainbow Pride
Monthly Focus
Supporting the LGBTQ+ Community
Lecture Series
Acceptance and Diversity
Community Participation
Fresno Rainbow Pride Parade
and Festival
Giving Goal
Sponsor and Attend Pride Celebration
Poverello House
Monthly Focus
Ending Homelessness
Lecture Series
Volunteerism and its Impact
Community Participation
Toy Drive
Giving Goal
Sponsor and Donate to Toy Drive
Central California Food Bank
Monthly Focus
Food Security
Lecture Series
Healthy Eating on a Budget
Community Participation
Feed Our Children Golf Tournament
Giving Goal
Sponsor and Attend Golf Tournament
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Provide Meaningful Employment
Opportunities
Stable employment is on the forefront of every
community’s plan, especially in 2020. With so
many jobs lost due to businesses closing as
a result of COVID, or jobs lost simply due to
scaling down, citizens are in desperate need of
an income, and the City an economic stimulus.
We’re dedicated to hiring 100% local residents
to fill our staffing needs. As stated in Section 2,
we will focus on providing opportunities to those
who fall under the categories listed in the City’s
Social Policy. Haven understands that operating
successfully and hiring locally stimulates the
local economy and contributes positively to
economic development. For more information
on our recruitment efforts please see Section 2.
Monetary Contributions (City & Local Non-
Profits)
In an effort to provide the City with much needed
resources, Haven typically budgets no less than
2% of our Gross Revenues to fund our CBP and
the Community Reinvestment Fund. As shown
in our Pro Forma, our Gross Revenues change
significantly between our first and third year
of operations. As such, we have averaged our
first three years of giving and estimated a total
of at least or 2% per year, whichever
is higher. While we have identified some areas
where we would like to give (see our Community
Calendar), we absolutely consider this process a
collaboration between Haven and the City. Upon
being issued a license, we will immediately form
and meet with our Citizens Panel and solicit
additional ideas to finalize our CBP for year 1.
The following are some ways we anticipate
contributing monetarily.
Senior Centers
Aside from employee led volunteer hours, Haven
organizes storewide service projects, to give back
to the community while providing a team building
activity. Haven is a proud supporter of Senior
Centers statewide and commits to organizing
volunteer hours with a local Senior Center. We
have identified the Wilson Senior Center, Palm
Vista Senior Center, and South Fresno Senior
Center as potential locations to volunteer. We
know that not all seniors in Fresno have access
to health care, so we’ll also provide seniors in
the local community with a public lecture series
focused on how cannabis can help seniors with
health issues as alternative treatment for chronic
illness, as well as a senior discount on our
products.
Veterans Day
Haven also has deep appreciation and respect for
those who have served our country in the armed
forces. Haven was thrilled to see that the City
of Fresno honors veterans each November on
Veterans Day with a parade and ceremony. Haven
looks forward to participating in the Veterans
Day Parade and Celebration, either by entering
a float, sponsoring a neighboring business’ float,
or providing financial contributions to local high
schools that wish to have their marching bands
participate. Additionally, the City can count on
Haven to provide helpful individuals to volunteer
for the Veterans Day Parade as a means of
contributing to this time-honored tradition.
Relay for Life
Cannabis has a long history of medicinal use
helping cancer patients during treatment and on
the road to recovery. Haven will honor this history
and continue to raise money for Cancer research
through volunteer participation in Fresno’s Relay
for Life. All proceeds from the event will benefit
the American Cancer Society and its work to find
a cure and better patient outcomes.
Commit Volunteer Hours
Haven encourages employees to volunteer
within the community by offering all employees
paid time off for hours spent volunteering with
a local organization of their choosing. We also
organize company wide volunteer opportunities.
Central California Food Bank (“CCFB”)
With the unemployment number and number of
homeless increasing in the area (likely as a result
of COVID-19), Haven is prepared to partner with
the CCFB to tackle food insecurity. Each day, the
food bank receives donations and is always in
need of individuals to sort and pack the food for
others to pick up. Haven, both as a team building
activity and individually, will regularly commit
volunteers to the CCFB.
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Valley Animal Center
Havens owners and operators are animal lovers.
As is shown in our compensation and benefits
package, we provide a stipend to any employee
who is willing to adopt a furry friend of a local
area shelter. In addition to this benefit, Haven
will commit volunteer hours to the Valley Animal
Center as a means to provide care for the
animals. In addition, Haven will team up with the
shelter and host pet adoptions at our storefront,
similar to the cat adoption we held at our Los
Alamitos (Long Beach) store. Together we will
reduce the number of euthanized and homeless
pets in the City.
Conduct Community Outreach
Haven believes that community outreach is
accomplished in a variety of ways. Attending
community events, sponsoring community
events, and hosting community events are all
forms of effective community outreach.
Lecture Series
Haven intends to offer outreach onsite at the retail
facility. Through carefully curated topics, Haven
will utilize the assistance of local organizations to
present important issues to interested members
of the community. As is shown on our Community
Calendar above, we offer monthly lecture series
on topics like:
»Careers in Cannabis;
»Therapeutic Value of Pets;
»Acceptance and Diversity;
»Health and Wellness;
»Sustainability;
»Cancer Awareness and Research;
»Medicinal Uses of Cannabis; and
»Therapeutic Value of Music.
All series will include Spanish translation when
requested.
Opening our facility to others to present valuable
information (be that resume writing tips, treatment
options or medical cannabis uses) furthers our
mission of providing outreach to the community.
Haven is extremely interested in the City’s input
on lecture series topics most needed in the
community.
Operate Donation Drives
Non-perishable Food Drive
With the large homeless population in the City
of Fresno, there is no doubt that local families
struggle with nutrition and food insecurity. To
combat this very serious problem, Haven will
conduct two semi-annual food drives at our
storefront location. Customers, staff members
and community members at large may bring
non-perishable food items to Haven, and Haven
will collect and deliver all of the non-perishable
donations to Central California Food Bank and
the Fresno Mission. Teaming up with these
two well-known organizations will provide an
opportunity for Haven to reach more community
members in need.
Clothing Drive
While Haven is committed to providing
employment opportunities within, Haven also
would like to assist in providing opportunities
to individuals who seek employment in other
industries aside from cannabis. To achieve this
goal, Haven will host an annual clothing drive
geared at collecting professional work attire from
within the community. Once collected, Haven
will donate the items to Fresno State Clothing
Closet, Dress for Success and the Salvation
Army. If these organizations are not in need of
professional clothing for their closets, Haven
will seek recommendations on other noteworthy
organizations in need.
Holiday Toy Drive
There is nothing more sweet than seeing the joy
on a child’s face when they are provided with
gifts during the holiday season. Each November,
in preparation for the holidays, Haven will host a
toy drive to collect toys for local area nonprofits
serving low income and homeless families in
need. All guests who donate a toy to the drive
will receive an in-store discount.
COVID-19 Drive Efforts
As COVID-19 very quickly swept through the
nation, Haven looked for opportunities to ease
the stress felt by many families. In Long Beach,
food pantries quickly became inundated. As
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outlined in the City’s Social Policy criteria outlined
in FMC §9-3316(b)(1). Haven has an open-door
hiring policy and has provided jobs to valuable
and diverse individuals with unconventional
backgrounds.
Haven is an equal opportunity employer. We are
dedicated to ensuring that all decisions regarding
terms, conditions and privileges of employment
are in accordance with our principles of equal
opportunity. Haven prohibits discrimination
and harassment of any type and affords equal
employment opportunities to employees and
applicants without regard to race, religion, color,
sex (including childbirth, breastfeeding and
related medical conditions), gender, gender
identity or expression, sexual orientation,
national origin, ethnicity, ancestry, citizenship
status, uniform service member and veteran
status, marital status, pregnancy, age, protected
medical condition, genetic information, disability,
or any other characteristic protected by state or
federal law or local ordinance.
7.1.1 EXPUNGEMENT CLINICS
Haven is fortunate to have several attorneys
associated with its business operations.
Courtney Caron, Haven’s outside counsel,
and Greg Nacham, Haven’s in-house counsel,
are passionate about giving back to the
community. Courtney even has a track record
of pro bono efforts. As long time members of
the cannabis community, Haven’s ownership
team understands the challenges faced by
individuals with prior convictions for nonviolent
cannabis related crimes. We are excited about
the opportunity to help Fresno residents get a
clean slate through the following methods.
San Joaquin College of Law (SJCL)
Expungement Clinic
Courtney is a former student and graduate
of San Joaquin College of Law (“SJCL”). In
preparation of the commercial cannabis industry
coming to Fresno, Courtney reached out to Dean
Jan Pearson of SJCL to discuss the possibility of
establishing an expungement clinic on campus.
The law school has been known to offer different
legal clinics to residents of the City in prior years.
Understanding that this endeavor is massive,
Haven has agreed to team up with The Artist Tree
(another cannabis applicant) to pool resources
and time to ensure that the clinic is a success.
The clinic will include quarterly sessions open to
the general public. Supervised law students will
pair up with pro bono attorneys who specialize
in criminal record expungement to help Fresno
residents get their prior nonviolent cannabis
criminal records expunged. Courtney has
extensive experience volunteering at clinics as a
pro bono attorney, as she has been volunteering
at the LGBTQ Gender and Name Change Clinic
for Bet Tzedek (a legal services organization)
for years. With Courtney’s guidance, Haven will
mimic the structure of the Bet Tzedek clinic when
crafting our SJCL Expungement Clinic. Drawing
on the resources of SJCL and Haven’s highly
motivated legal team, we will effectively provide
expungement services to community members
in need. Courtney and Greg are both practicing
attorneys and will be available to volunteer their
time at the clinics.
In order to identify individuals who may benefit
from the clinic, we will utilize archives at the
Superior Court to search for individuals who
were convicted of nonviolent cannabis crimes.
Additionally, utilizing Justice Portal, we will search
by conviction to identify eligible individuals. We
will reach out to presiding judges with the goal
of reaching those most in need of our pro bono
expungement services. We will also seek out
other legal service organizations and nonprofits
in the area and provide them information
regarding our clinic so they may refer clients
seeking expungement services.
Donation to Clean Slate Program
Haven will also support Fresno County’s Clean
Slate Program. The Clean Slate Program is a
reentry program that provides free legal services
to indigent and low-income individuals convicted
of offenses in Fresno County. Haven has reached
out to the Clean Slate Program to inquire about
opportunities to provide financial assistance or
pro bono attorney services and is prepared to
donate (either time or financial resources) to the
program in connection with our store launch.
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7.1.2 COMMITMENT TO ENVIRONMENTAL
SUSTAINABILITY
APPLICABLE LAW
CCR: Title 24 (“CALGreen”), Title 16 §§5002
& 5010, Title 14 §17850; Cal. Bus. & Prof.
Code §26055(h); Assembly Bill 32: California
Global Warming Solutions Act; Senate Bill 375:
Sustainable Communities Act; Assembly Bill 939:
California Integrated Waste Management Act of
1989; Senate Bill X7-7: Water Conservation Act of
2009; Division 13 of the Public Resources Code,
California Environmental Quality Act (“CEQA”);
CEQA Guidelines Section 15183.5, Tiering and
Streamlining the Analysis of GHG Emissions.
STRATEGIC GOAL
To operate a business that exceeds the
environmental requirements of the CEQA
and greatly minimizes our carbon footprint.
To promote the strategies of Fresno’s 2014
Greenhouse Gas Reduction Plan and 2020
Greenhouse Gas Reduction Plan Update: Land
Use and Transportation Strategies, Energy
Conservation Strategies for New and Existing
Buildings, Waste Diversion and Recycling and
Energy Recovery.
COMMITMENT TO THE ENVIRONMENT
Surrounded by the San Joaquin Valley, which
is the most productive agricultural region in the
nation and world, Fresno’s unique geographic
landscape is a reminder of the importance of
performing business in harmony with nature.
Haven’s primary objectives are conservation
of natural resources and the reduction of our
carbon footprint within the City of Fresno, Fresno
County, the San Joaquin Valley, and the State of
California, preserving the local community.
The City is conscious of new businesses and the
impact new businesses have on the environment,
the surrounding communities, conservation,
development and use of natural resources,
and the open space areas that are important
agricultural lands. Haven will fully implement
recycling practices company wide along with
promoting the message to our customers to
encourage sustainability. Haven is committed to
looking for new and innovative ideas to reduce
our carbon footprint and to operate in a way
that protects our environment and addresses
community concerns.
Environmental Impact on the City
We recognize that the City is conscious of the
environmental impact new businesses may have
on the City and surrounding communities. Haven
is operating sustainably and in compliance with
CEQA, as required by the state of California and
the City of Fresno. 16 CCR §5010 and FMC §9-
3317(d). We have tailored the sustainability plan
we employ in our other locations to the City, and,
specifically, to Fresno’s 2014 Greenhouse Gas
Reduction Plan and 2020 GGRP Plan Update
(collectively, “GGRP”). Haven will utilize the
greenhouse gas reduction strategies outlined in
the GGRP:
»Land Use and Transportation;
»Transportation Demand Management;
»Energy Conservation in New and Existing
Buildings;
»Water Conservation; and
»Waste Diversion and Recycling and Energy
Recovery.
Pursuant to Fresno’s Development Project
Requirements, Haven will work with the City
and follow the GGRP Consistency Checklist
guidelines. Below is a summary of the various
ways we will protect the environment, reduce our
carbon footprint, and help meet the GGRP goals.
Haven will implement the following General
Business Procedures and GGRP Strategies
to protect the environment, reduce our carbon
footprint, and help meet the City’s GGRP Goals.
GENERAL BUSINESS PROCEDURES
Green Building Standard & CALGreen
Building Code
In designing our business and site plans for
Fresno, we followed the Fresno General Plan
Energy Efficient Building Policies, the GGRP,
CEQA Consistency Checklist, and the CALGreen
Building Code. Our building design, while artistic,
is crafted to utilize natural resources to save
energy and reduce waste, as detailed further
below. Haven will renovate our building to include
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more energy efficient lighting, solar roofing, and
plumbing for water reuse. We will work with the
City to conduct a business energy assessment
and devise a highly energy efficient building.
Environmentally Conscious Cannabis
Products
Haven will source its products from growers
and manufacturers who follow environmentally
friendly business practices, as in our other retail
locations. When selecting products, Haven will
follow a careful vetting process, reviewing each
supplier’s processes to ensure they are pesticide
free and eco-friendly. For example, Haven will
seek out cultivators that utilize the collection
of rainwater, living soil, and chemical free pest
control.
GREENHOUSE GAS REDUCTION PLAN
SUPPORT PROCEDURES:
Greenhouse Gas Reduction Plan Strategy #1
Land Use & Transportation Demand
Management
Strategic Land Use
Haven is strategically located in a walkable
activity center. The building is designed at
the pedestrian-scale and offers convenient
pedestrian and bicycle access to discourage
vehicle trips.
Transportation Program
Haven will assist Fresno’s transportation
centers and local ride-share businesses. Our
store is located walking distance from several
bus stations to encourage customers and
employees to choose public transit. We will
partner with ride-share companies to drop off
and pick up customers at our business. Our
parking lot will have designated spaces where
ride-share vehicles can park while waiting for
customers to finish at the dispensary. This will
assist in minimizing traffic flow inside and out of
the business. We will work to install alternative
fuel vehicle parking and charging stations at our
facility. Additionally, we will offer bike parking and
scooter parking for customers that use those
modes of transportation.
Team Member Reward Program
We will offer rewards to team members who
engage in environmentally friendly behaviors.
For example, if team members carpool, ride a
bicycle, or take public transportation to work,
they will accrue points to be redeemed for prizes.
Team members can also acquire points for
recycling, using energy efficient practices, and
suggesting practices that are later implemented
by the company.
Greenhouse Gas Reduction Plan Strategy #2
Energy Conservation and Energy Efficiency
Working directly with the property owner, Haven
will explore the use of energy efficient upgrades
to the existing building.
Self Generation Using Solar Panels
Where and when feasible, Haven will work with
local solar companies to install solar panels
on the building to provide us with 100% green
energy.
Use of Energy Efficient Lighting and
Equipment
Haven will work with Pacific Gas and Electric
(PG&E) to ensure the most efficient and cost-
effective means of providing electricity to
our facility. All light bulbs in our facility will be
energy efficient LED lights and we will utilize
daylighting to reduce energy use. Equipment
(such as computers, refrigerators, kitchen
related equipment, registers, POS equipment)
will all include the most current energy efficient
technology. Haven will install automatic bathroom
lighting, faucets, and hand dryers. All office space
will have automatic energy efficient lighting.
Climate Control System
Climate control systems account for a large
percentage of the total energy consumed in a
cannabis business. In designing our climate
control system, we will consult with a mechanical
engineer to devise the most energy efficient
system possible taking into account:
»indoor air quality;
»odor control;
»energy consumption;
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»greenhouse gas emissions;
»regulatory compliance; and
»climate.
Should carbon emissions be a concern, Haven
will employ additional procedures to offset any
carbon emission.
Efficient Heating and Cooling
Haven will use a closed room environment to
minimize our electricity costs. A closed room
environment does not exchange air with the
outside of the building and limits the electricity
associated with the cooling of external air. In
addition to the cost and energy-savings, closed
room environments present the added benefit
of decreased odor presence surrounding the
premises. We will regularly maintain Haven’s
climate control and HVAC systems to ensure
continuously efficient operations and to
reduce energy consumption and energy costs.
Maintenance will include periodic efficiency
checks, filter replacements, and evaluations
of system upgrades. Haven’s facility will be
sufficiently insulated to reduce heating or cooling
losses. We will also install an energy-efficient or
tankless water heater and insulate the first three
feet of heated water exiting the water heater.
Management Systems and Energy Audits
Our facility managers will consider installing
a Building Management System (BMS) or
Energy Management System (EMS). The U.S.
Department of Energy has developed a suite
of Specification and Procurement Support
Materials to help managers identify the right fit
for their facility. Haven will utilize Xcel’s Energy
Analysis Program to identify financial incentive
programs and to perform a comprehensive
energy audit or engineering assistance study
(EAS). For example, we can install sub-meters,
such as e-mon and Power TakeOff, inside the
building to collect power usage data.
Greenhouse Gas Reduction Plan Strategy #3
Water Conservation
Haven has developed the following water
conservation efforts to further the City’s goal of
reducing water consumption.
Water Efficient Building
Haven’s water conservation and reuse efforts
include installing and implementing water
efficiency upgrades to our building. Haven will
retrofit our retail location with automatic faucets,
set with a timing mechanism to control the flow of
water, in all restrooms and break rooms.
Water Efficient Landscaping
Haven will follow the City’s Water Efficient
Landscape Standards specified in FMC §6-
522. As part of Haven’s building improvements,
we will upgrade all landscaping to a water-wise
design, utilizing drought resistant greenery and
watering techniques.
Use of Recycled Water
Haven will install purple pipe and comply with the
City’s Recycled Water Ordinance if located in the
Recycled Water Project Area.
Greenhouse Gas Reduction Plan Strategy #4
Waste Diversion and Recycling and Energy
Recovery
Haven has developed the following waste and
recycling programs to further the City’s goal of
reducing waste.
Zero Waste Plan
Haven will reduce waste throughout the facility
by recycling and reusing whenever possible.
Haven will strive to recycle or compost all waste
generated by our business. We plan to achieve a
25% landfill rate upon commencing our business,
with a goal of reaching a 0% landfill rate by 2025.
We will work with the City to eliminate plastic bags
and to utilize local recycling companies to develop
economic growth and create jobs. Packaging
from inbound materials, waste generated during
operations and team member waste will be the
main sources of recyclable materials. Haven will
place recycling bins in the team member break
areas, office areas, and where inventory is sorted
to ensure that all recyclable waste is identified
and disposed of properly.
Haven will also greatly reduce the amount of
landfill generated within the facility by composting
waste, helping to produce quality compost that
can be used to inoculate soil with microbial life.
Team members will make every effort possible
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to identify recyclable and compostable materials,
separate them from other waste, and place
them in appropriate containers to be picked up
by our recycling service provider. In addition
to recycling, Haven team members will reuse
everything possible.
Use of Recyclable Materials/ Closed Loop
Recycling
Haven will use recycled materials as much as
possible, including sourcing some products
from suppliers that use recycled packaging and
materials. In compliance with Cal. Bus. & Prof.
Code §26070.1, all purchased cannabis products
will leave Haven in a child-proof opaque package,
utilizing the highest percentages of recyclable
materials possible. Specifically, Haven will work
with Encore Recycling, a company that collects,
washes, and recycles the hoop house plastic
used in growing cannabis. Haven will coordinate
between Encore Recycling and its suppliers
of compliant child proof packaging to create a
Closed Loop Recycling program wherein the
very same plastic used in growing cannabis crop
is given a second life in packaging the product
for Haven’s customers.
Packaging Return Incentive Program
Haven will also offer an incentive program to
encourage customers to bring back their used
packaging to be sent to Encore Recycling to be
recycled again – truly closing the loop. Each time
a customer returns with his/her exit packaging,
he/she will receive one stamp on an incentive
program card. A full incentive card earns the
consumer a discount or credit on a future Haven
purchase. To the extent that exit packaging can
be sealed and reused for an additional purchase
made by the same customer, it will be. Once the
exit packaging becomes unusable from repeat
use, the customer can return the packaging for a
new one and the old packaging will be recycled
accordingly.
7.1.3 VACANT BUILDINGS, BLIGHTED AREAS
Our proposed property is located at 335 W. Olive
Ave. Fresno, Ca 93728. Presently the property is
occupied by the owner. The property is used as
an Architectural office. The owner will be leaving
the property once we are granted a CUP.
7.2 YOUTH EDUCATION AND USE
PREVENTION PLAN
Haven has drafted a thorough Youth Education
and Use Prevention Program (“YEUPP”),
consisting of educational resources and
programming to prevent underage cannabis use.
As parents and responsible operators, Haven’s
ownership and operations team is adamant
about keeping children away from cannabis and
educating them on its potential harms.
In tailoring our YEUPP to Fresno, Haven held a
roundtable with several individuals from Fresno
Unified School District (FUSD) to discuss their
needs and concerns. On our call, we learned
that educators are extremely concerned about
whether or not retail establishments will have
proper age verification protocols in place and
about cannabis companies advertising to
youth. For example, many schools have had
to ban clothing related to cannabis brands.
Acknowledging educators’ concerns, we have
developed the following YEUPP.
We will work closely with Marie Slater, Haven’s
Advisory Team member and former FUSD
teacher of 47 years, to develop and implement
our YEUPP. With Marie’s guidance, Haven will
identify and work with community partners who
would benefit from our educational program,
including Fresno Police Activities League, The
Boys and Girls Club, Fresno Unified School
District, Big Brothers Big Sisters, and many
others.
Understanding The Issue
While the base of scientific research on cannabis’
effects is still growing and developing, it has
been proven that young people’s lungs, mental
health and developing brains and bodies are
all susceptible to damage by prolonged and
frequent cannabis use.
»Infants and Children
THC exposure through breastfeeding in
infanthood could reduce growth, lower
IQ scores, decrease mental function and
academic ability, and cause attention
problems. More scientific research is
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needed to link marijuana exposure through
breastfeeding conclusively to these
outcomes.
»Adolescence and Young Adulthood
Cannabis use is typically initiated during
adolescence and young adulthood.
According to the US Department of Health
and Human Services, over one third (38
percent) of California high school students
report that they have used marijuana
at least once in their lifetime. There are
significant concerns about adolescent use
of cannabis particularly regarding brain
development, mental health, frequency of
use, and impaired driving. As with research
on infants and children, more studies on
the effects of cannabis on adolescents and
young adults are needed to prove absolute
correlation.
Effective Prevention Requires Partnership
Youth prevention strategies seek to educate
youth about cannabis so they can make an
informed decision not to use underage. Doing
so in an effective way requires partnership with
schools, parents, and community organizations.
Therefore, Haven will create a campaign that
is focused on providing facts and encouraging
peer-to-peer conversation. The campaign will
rely on fact-based research and studies as well
as surveying and data collection from the Fresno
area to explore the truth around such topics as:
»The disconnect between the perception of
how many middle and high school students
use cannabis regularly and what the statistics
actually show.
»The consequences of underage use that
may include legal ramifications (such
as Minor in Possession and/or Driving
Under the Influence charges), academic
repercussions (such as loss of financial aid,
and/or suspension or expulsion from school),
and the effects it could have on current and/
or future employment and extracurricular
activities like clubs and sports.
»What is known about the cannabis
plant, its chemical components such as
tetrahydrocannabinol (THC), and its short-
term effect on humans’ brains, memory,
lungs and heart.
To be most effective, our plan must consider risk
and protective factors that drive the problem of
cannabis substance abuse amongst Fresno’s
youth. Our campaign will rely on fact-based
research and studies as well as surveying
and data collection from the Fresno area in
partnership with the City of Fresno. The following
considerations must be made when tailoring this
plan to the local community:
»Understanding how many local students of
what age use cannabis regularly. What are
the factors that contribute to local use?
»What resources currently exist to address
this factor? How do community norms
contribute?
»Is youth cannabis use aligned with at-
risk populations or associated with other
community health issues?
»How can successful outcomes be measured
and how frequently will they be measured?
Upon opening in Fresno, Haven will hold a
community meeting along with other local
dispensaries, inviting educators, policy makers,
community health experts, parents, and other
concerned citizens to come together in an effort
to further understand the points above, and
create a youth prevention plan that truly meets
the needs of Fresno.
OUR PLAN
California’s State cannabis laws are carefully
crafted to keep the products we sell out of the
hands of youth, including specific regulations
surrounding how legal cannabis products are
packaged, marketed and sold. That said, we feel
that our responsibility to the local community
extends beyond the scope of the regulatory law.
We took time to research specific youth education
initiatives and youth substance abuse prevention
plans with a high success rate in their respective
communities. Based on that research, we will
advocate for a plan for Fresno that incorporates,
at minimum, the following three principles:
»Reach Youth Where They Are;
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»Provide Resources, Mentorship, and
Alternatives; and
»Educate The Whole Community.
Reach Youth Where They Are:
Introduce A Substance Abuse Prevention
Program in Local Schools
We believe that the best place for youth to learn
the social skills necessary to explicitly resist
substance use is in the same place they learn
to read and write. School-based curriculum
to prevent youth substance abuse has a high
success rate and can be repeated at different
grade levels for reinforcement. It is our desire
to work with other cannabis dispensaries and
community groups to raise funds to support a
high-quality program to help Fresno’s youth.
In our research, we have identified Botvin
LifeSkills Training as an exemplary and
comprehensive youth development program for
its track record of success reducing drug use by
up to 75%. Botvin LifeSkills Training has been
recognized by Blueprints for Healthy Youth
Development, the National Institute on Drug
Abuse, the Office of National Drug Control Policy,
the U.S. Department of Education, American
Medical Association, American Psychological
Association and Centers for Disease Control and
Prevention among others. While we feel this is
a standout program, we are willing to consider
supporting other in-school substance abuse
prevention programs which may be a better fit
for the local community.
Provide Resources, Mentorship, and
Alternatives:
Support Community Mentorship and
Extracurricular Activities
Haven understands that one of the most
significant ways to make an impact on youth is
through adults who play an important role in their
lives. Haven will facilitate an active partnership
with the Fresno Police Activities League to
provide funding and resources to help local youth
understand the severity of a decision to use
cannabis under the legal age. The Fresno Police
Activities League is the perfect partner to help
youth understand the legal ramifications (such
as Minor in Possession and/or Driving Under
the Influence charges), academic repercussions
(such as loss of financial aid, and/or suspension
or expulsion from school), and other potential
effects on current and/or future employment.
Youth who are actively engaged in community-
based extracurricular activities like clubs and
sports are much more likely to stay in school and
stay away from drugs. Haven will regularly donate
to local youth sports teams and extracurricular
clubs to support their efforts.
Educate The Whole Community
Ongoing Education and Events for Parents
and Community Members
Perhaps most importantly, Haven will encourage
adults to just keep the conversations open.
Haven will host events open to parents, teachers,
coaches, etc., in order to provide materials,
information and provide a safe environment for
an open discussion on the topic of youth cannabis
use. We’ll partner with community health experts
to help parents understand the dangers of use in
developing minds.
Talking with youth about cannabis is important
because youth are less likely to use cannabis
when they have supportive adults and parents
in their lives. We know that words matter and
conversation is critical, so we will develop tools
for adults to:
»Set rules. Youth must know that the adult/s
in their lives do not allow its use and that
there are consequences if those rules are
broken. Clear rules create a structure that is
easier to follow than when there is ambiguity.
»Listen. Youth must be allowed to speak their
minds and to be heard. When they feel that
they’ve been heard, they are more likely to
hear what the adults in their lives have to say.
»Be optimistic and hopeful. Youth respond
well to positivity. By focusing on the good
things in young people’s lives including
their hopes, dreams, and goals, adults can
encourage them to make decisions that help
them achieve their goals and explain how
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underage use can get in the way of those
outcomes.
»Always be learning. Cannabis was illegal
and stigmatized for so long that adults were
never incentivized to learn about it and talk
about it. Now that it is coming out of the
shadows and more research about its effects
is being conducted every day, it’s incumbent
upon adults to try and understand it better,
so that they can communicate about it
better. Youth want facts; adults should be a
credible, honest resource that can help shed
some light on the potentially harmful effects
of underage use.
»Remind youth that not everyone is doing
it. One of the most powerful facts about
underage use is that most young people
choose not to use cannabis. Although
legalization sometimes leads to the
perception that youth usage will rise, the
facts do not support that and so children and
teens must be armed with the truth.
»Be open. Even adults who do use cannabis
legally should be clear about why they
choose to do so and why they think that
children shouldn’t yet. When clear rules
are set, youth are less likely to consume
cannabis underage if they know the trusted
adults in their lives don’t want them to and
don’t allow it.
The cannabis conversation is changing all the
time. Adults will need to revisit their talks with
youth about cannabis frequently. Adults can
be an incredibly positive influence in the lives
of children and teens, so we will encourage
conversation and develop tools for conversation
around themes like:
»Establishing consequences. Youth must
know that breaking established rules, or
the rules set by their school, club and team
can hold them back from participating in the
things they love and from continuing to work
toward their goals.
»Youth are role models. Reminding youth
that their choices influence younger students,
as well as their peers and siblings.
»It’s not a performance-enhancing drug.
Talking to youth about existing research
showing that regular use can harm memory,
math and reading scores, can help them
understand that use may put their futures at
risk. Point out that use can also affect their
ability to learn new skills and affect athletic
performance and coordination.
»Keep finding time to talk. Youth ask
questions, and they are observant. They
will become aware of news stories and local
events that have a cannabis focus. Use
those opportunities to discuss cannabis,
age appropriate use, and how underage use
may affect achieving personal future goals.
The tools and literature that we develop along
these themes will be available at Haven free of
charge. By enacting a plan that reaches youth
where they are, provides strong mentorship,
supports extracurricular activities, and educates
the whole community, we are confident that
we can help educate Fresno’s youth about the
potential risks of cannabis use, and help reduce
that use.
7.3 FRESNO COMMUNITY REINVESTMENT
FUND (FMC §9-3315(B)(6))
As we have stated throughout our application,
we are committed to building a unified and strong
cannabis industry, whose main focus is to benefit
the community in lasting ways. While Haven has
set out its own CBP above, we realize that greater
impact can be made when coupled with others.
Haven will commit 1% of our gross revenue for
the Fresno Community Reinvestment Fund, to
be used as the City sees fit.
While making a financial donation is the easiest
method of contribution, Haven seeks to do
more. We are a hands on company, with years
of knowledge and experience in the cannabis
industry that surely can benefit others. Here are
some additional ways we intend to contribute.
»Retailers Association: Upon being selected
to receive a retail cannabis permit in the
City, Haven will work with The Artist Tree
and/or other selected applicants to create
a Fresno Cannabis Retailers Association
(“CRA”), through which fellow cannabis
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businesses can come together and unite as
an industry. We are members of other local
cannabis retailers associations in locations
where we operate, and work collectively with
the other association members to heighten
neighborhood security, develop educational
materials, and to craft new cannabis
legislation. Members of the Fresno CRA, all of
whom are experienced cannabis operators,
will team up with local equity businesses to
provide support and guidance. Leveraging
the talent and experience of each of its
members, the CRA will also offer workshops
for future cannabis business owners.
»Business Administration Technical
Assistance: As Haven’s operations team
has opened nearly a dozen cannabis retail
stores, we understand the ins and outs
associated with such an undertaking. Each
location opened requires special attention
on the SOPs implemented. While expanding
rapidly, the industry is still in its infancy, and
best practices are constantly evolving. As
experienced operators, we can lend a hand
to local equity owners by providing business
administration assistance in the following
ways:
»Standard Operating Procedures - A
successful cannabis business must
utilize detailed SOPs to ensure that their
operations are legally compliant and
follow industry best practices. As we
operate several cannabis retail stores,
we have streamlined our SOPs over the
years. We will offer a workshop to local
equity owners on SOP drafting, in an
effort to give all local equity owners the
opportunity to begin operations compliant
with the laws.
»Cannabis Industry Partners - All
cannabis products retailed in a licensed
retail cannabis store must come from a
licensed distributor. Over the years, we
have developed excellent relationships
with multiple licensed and compliant
distributors, manufacturers and cultivators.
We will host a meet and greet (virtually
if necessary) to introduce local equity
owners to our cannabis industry partners,
to ensure that local equity owners have
access to licensed and tested cannabis
products.
»Technology Systems - In the past few
years, technology in the cannabis industry
has evolved considerably. From Point
of Sale systems, to security systems, to
GPS, tech is ingrained into a properly run
retail location. Haven is well versed in
multiple facets of industry tech. Not only
have we utilized a variety of products, we
are constantly on the search for the most
current and useful technology available.
Haven will make itself available to Local
Equity owners, who may have questions,
require training, or simply need guidance
on what technology is needed and
the functionality of different platforms.
Technology can be intimidating, but
Haven is here to counsel those in need.
»Pro Bono Legal Services: Haven is
extremely fortunate to have multiple
licensed lawyers as part of our operations
team. Courtney Caron and Greg Nacham
specialize in cannabis law. Utilizing our legal
expertise, we will offer local equity applicants
pro bono legal services in cannabis licensing
and general contract principles. Depending
on the need, we will offer 1 on 1 sessions or
a workshop-style cannabis licensing clinic.
These services will be offered above and
beyond those devoted to the Expungement
Clinic.
Support City Programs and City Improvements
Funding for Enforcement Against Illegal
Cannabis Operations
Haven is a full supporter of decreasing the
number of illegal cannabis operations operating
in the Fresno area. The only way for legal
cannabis business owners to be successful, and
to ensure that only safe and tested cannabis
is distributed to customers, is by only allowing
regulated dispensaries to operate. Haven will
contribute funds and provide support to these
efforts spearheaded by the City.
Identifying City Improvements
Haven also conducted research to identify
improvements that would benefit the City as
a whole. Fresno lists multiple areas of need
in the City’s Annual Action Plan. Haven is the
perfect partner to assist the City of Fresno in
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achieving these goals, and brings to the City experience of successfully negotiating Community Benefit
Agreements and Development Agreements and implementing CBPs.
Public Safety
The legalization of cannabis has raised many issues where public safety is concerned. Communities
fear that cannabis products will end up in the hands of children. Haven heavily focuses on prevention.
From advanced security measures, to utilizing proper and legal packaging, to developing business
practices geared to appeal only to adults, Haven pushes the importance of public safety in each of
our business decisions. Haven will rely on the City to provide information as to their specific needs
in increasing public safety, and eagerly seeks to partner with the City in our efforts. As a means of
doing our part to prevent cannabis from reaching the hands of children, we will implement a Youth
Education and Use Prevention Plan, described above.
Haven Retail Sales Floor Rendering
OWNERSHIP ACKNOWLEDGEMENT FORM
FOR COMMERCIAL CANNABIS BUSINESS PERMIT APPLICATION
It is the intent of the City of Fresno to promote equitable ownership and employment opportunities in the cannabis industry to
decrease the disparities in life outcomes for marginalized communities and to provide opportunities for local residents to
compete for cannabis business permits. Therefore, this notice is to clarify the eligibility requirements in order to receive
qualification as a Social Equity Applicant or points for Local Preference by establishing this acknowledgement to provide
additional protections to mitigate against potential predatory practices.
In order to qualify as a social equity applicant, or for the full points relating to the local preference criteria, the business entity
must have ownership that meets the respective eligibility factors and hold at least 51% ownership interest. The social equity
eligibility requirements are identified in FMC section 9-3316(b)(6), while the local preference criteria is identified in FMC 9-
3317(a) and the application evaluation criteria 2.5 (Appendix A). This majority interest can be made up of a single individual that
meets this criteria, or any combination of individuals that hold at least 20% interest individually and meet the definition of an
owner in FMC 9-3304(j). The cannabis social equity permits, and the local preference criteria are intended for the benefit of the
Social Equity or Local Preference Individual Applicants related to business profits, proceeds of the sale of business assets, voting
rights and additional protections. This also requires the Social Equity or Local Preference Owner to receive the Equity Share
percent of the retained earnings and 100 percent of the unencumbered value of each share of stock, member interest or
partnership interest owned in the event of the dissolution of the entity to their equity share, or 100 percent of the value of each
of stock, member interest or partnership interest in the event that the stock, member interest or partnership interest is sold.
Chief among the concepts of equity share, is unconditional ownership which means such individual(s) will receive equal profits,
and distributions or other payments proportionate to their ownership interests. This is intended to ensure true ownership by the
Social Equity or Local Preference Individual Applicant and as such, prohibits the divestment or relinquishment of any part of their
ownership under any circumstance. In addition, the Equity Share is also expanded to address voting rights on fundamental
decisions relating to the business and control of at least the equity share percent of the voting rights on all decisions involving
the operation of the business. Furthermore, it requires the Social Equity or Local Preference Individual owner be the highest
officer position of the business or that another individual is appointed to that position by mutual agreement of the parties. This
requirement is also subject to being audited to assess compliance and the Social Equity or Local Preference Owner can initiate
legal action due to a breach of contract agreement, and the City may suspend and/or revoke a license if any provision in an
operating agreement violates any of the Equity Share or Local Preference requirements. Lastly, all applicants will be required to
incorporate an addendum into their operating agreements that makes any provision ineffective, unenforceable, null and void, if
it is inconsistent with, or in violation of, the Equity Share requirements. As proposed, Social Equity Applicants or Local Preference
Applicants will be required to verify under Section 9-3316(b)(6), 9-3317(a), and Criteria 2.5 of appendix A that they meet the
definition of a Social Equity or Local Preference Owner at the time of applying for a permit or permit renewal. The City shall have
the sole and absolute discretion to determine whether the Applicant qualifies as a Social Equity Applicant and the number of
points for Local Preference.
The undersigned acknowledges that he/she has read and fully understands the content of this Agreement and is
the Applicant or his/her/its authorized signatory.
__________________________________________________ __________________________________________________
Applicant Signature Date Signed
__________________________________________________ __________________________________________________
Print Name Title
__________________________________________________ ________________________________
Company Name Address/Telephone
Owner
Haven #20 LLC
December 2, 2020
Saeed Ghanbari
335 W Olive Ave /
Your Neighborhood Cannabis Dispensary
City of Fresno:
Haven will employ within one year of receiving a commercial cannabis business permit, one
supervisor and one employee who have completed a Cal-OSHA industry outreach course
offered by a duly authorized training provider (FMC 9-3316(c))
Michael Simonian
CEO