HomeMy WebLinkAboutKeolis Transit America 2nd Amd to Agmt for ADA Paratransit Services.i
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AMENDMENT NO. 2 TO AGREEMENT
BETWEEN THE CITY OF FRESNO AND
DIVERSIFIED TRANSPORTATION, LLC, DBA KEOLIS TRANSIT AMERICA
FOR PARATRANSTT SERVTCES (HANDY RIDE)
THIS AMENDMENT NO. 2 TO CONTRACT ("Amendment"), is made and
entered into effective 2014, by and between the CITY OF FRESNO, a
California municipal ('CITY'), and DIVERSIFIED TRANSPORTATION
SERVICES, LLC, A California Limited Liability Company, dba KEOLIS TRANSIT
AMERTCA ('CONTRACTOR").
RECITALS
WHEREAS, CITY and CONTRACTOR entered into an agreement, dated
February 14, 2013, for Paratransit Services, and an amendment dated February 13,
2014 ("Agreement"); and
WHEREAS, the parties desire to revise such portions of the contract relating to the
SCOPE OF WORK and HANDY RIDE SERVICE STANDARDS.
AGREEMENT
NOW THEREFORE, in consideration of the above recitals, which recitals are
contractual in nature, the mutual promises herein contained, and for the other good and
valuable considerations hereby acknowledged, the parties agree as follows:
1. Add a definition for "EARLY PICK-UP":
Time Performance trackinq."
2. Change the definition of "LATE TRIP" from:
"Late Trip" shall mean an occurrence when the vehicle arrives moreminutes after the scheduled pick-up time
passenger chooses to board the vehicle and take the trip.
To read:
"Late Trip" shall mean an occurrence when the vehlcle arrives more than 30
minutes after the scheduled pick-up time and the passenger chooses to board
the vehicle and take the trip.
3. Change the definition of "MISSED TRIP" from:
"Missed Trip" shall mean an occurrence when the vehicle arrives outside of the
3'5 minute pickup window and the rider is not there or decides not to take the trip.
This applies to
ime-without the customer as well as arriving more
than 30 minutes after the scheduled time.
than 30
and the
To read:
"Missed Trip" shall mean an occurrence when the vehicle arrives outside of the
!Q minute pick-up window and the rider is not there or decides not to take the
trip. This applies to arrivinq before the pick-up time and leavinq before 5
minutes after the pick-up time without the customer as well as arriving more
than 30 minutes after the scheduled time.
4. Change the definition of 'ON-TIME PICK-UP" from:
'On-Time Pick-up" For paratransit services, a vehicle shall be on-time if it arrives
at the designated pickup location
ime
To read:
"On-Time Pick-up" For paratransit services, a vehicle shall be on-time if it arrives
at the designated pick-up location and leaves at anv time within the
scheduled pick-uo time.
5. Change the definition of 'TRIP DENIAL'from:
"Trip Denial" Under $$delinee established by the ADA, a paratransit service
provider is allowed to negotiate trip times with a customer up to t hour before
and t hour after the originally requested trip time, except for "time certain" drop-
off and pick-up times when the customer must arrive at or within I hour before
but no later than the specified time or cannot be picked-up until after a specified
time (e.9. medical appointments, work start and end times). lf an available trip
cannot be located with the 2-hour time window (or t hour before the requested
time for time certain deliveries or t hour after a time-certain pick-up), whether the
customer accepts the offered trip or not, this represents a trip denial.
To read:
"Trip Denial" Under requlations established by the ADA, a paratransit service
provider is allowed to negotiate trip times with a customer up to t hour before
and t hour after the originally requested trip time, except for "time certain" drop-
off and pick-up times when the customer must arrive at or within t hour before
but no later than the specified time or cannot be picked-up until after a specified
time (e.9. medical appointments, work start and end times). lf an available trip
cannot be located with the 2-hour time window (or t hour before the requested
time for time certain deliveries or t hour after a time-certain pick-up), whether the
customer accepts the offered trip or not, this represents a trip denial.
6. Add p. to "1. General Roles and Responsibilities":
"1.3 The City's designated staff will manage services proposed pursuant to this
solicitation. The City's roles and responsibilities shall include:
p. Ensure compliance with all requirements of the ADA.
7.Change section 6.1 under "Reservations, Scheduling and Dispatching" from:
6.1 Comoliance with ADA and Handv Ride Policies Contractor shall implement
and administer reservations, scheduling and dispatch procedures that shall be in
compliance with Americans with Disabilities Act complementary paratransit
requirements, as may be amended and modified by the Federal Transit
Administration, and
To read:
6.1 Compliance with ADA and Handv Ride Policies Contractor shall implement
and administer reservations, scheduling and dispatch procedures that shall
be in compliance with Americans with Disabilities Act complementary par
transit requirements, as may be amended and modified by the Federal
Transit Administration, and Gitv of Fresno Handv Ride policies and
procedures.
trip purpose. All customers and trips will be treated equallv.
Change section 6.2 under "Reservations, Scheduling and Dispatching" from:
6.2 Reservations Eligible riders will be asked to contact Handy Ride at least
one (1) day and up to two (2) days in advance to make a trip reservation.
When placing a trip request, riders will be requested to give point of origin,
point of destination and number of persons in the party. Upon making a trip
reservation, riders will be advised of the promised pickup time for their trip
andadvisedthattheHandyRidevehiclemayarriveffi
to 30 minutes after that promised time.
ln accordance with the ADA, call takers shall negotiate the pickup time for a
requested trip up to one hour before to one hour after the requested travel
time unless the rider indicates a delivery time or pickup time constraint
which prohibits their being delivered or picked up either before or after a
specific time. ln the event of a delivery or pick up time constraint, the
following policies shall apply:
i. No-later-than Deliverv: lf an appointment time has been specified, the
reservationist will offer one or more pickup windows that will ensure
that the customer arrives within 30 minutes of and not later than the
specified appointment time. Depending upon travel distance and other
customer trips already scheduled for that service day, the pickup
window may begin as much as 90 minutes prior to the specified
appointment time in order to ensure that the customer will not be
traveling on the Handy Ride vehicle for more than t hour prior to
his/her arrival time. The appointment time must be entered into
Trapeze and must be printed on the driver manifests.
i¡. No-earlier-than Deliverv: lf the customer is unable to arrive at a
location prior to a specified time, the reservationist will offer one or
more pickup windows that will ensure that the customer will arrive not
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8.
before and no more than 30 minutes after the specified early arrival
time. Depending upon travel distance and other customer trips already
scheduled for that service day, the pickup window may begin as much
as 60 minutes prior to the specified opening time in order to ensure
that the customer will not be traveling on the Handy Ride vehicle for
more than t hour prior to arrival time.
iii. No-later-than Pick-uo: lf a customer must leave a location no later than
a specified time, i.e. a facility closes at 6 p.m., the reservationist will
offer one or more pickup windows that will ensure that the customer is
picked up not later than and up to 60 minutes prior to the specified
closing time.
iv. No-earlier-than Pick-up: lf the Customer has requested not to leave
his/her pick up location before a specified time, the reservationist may
offer one or more pick up window choices, for which the start of the
window is after the specified time.
To read:
6.2 Reservations Eligible riders will be asked to contact Handy Ride at least
one (1) day and up to two (2) days in advance to make a trip reservation.
When placing a trip request, riders will be requested to give point of origin,
point of destination and number of persons in the party. Upon making a trip
reservation, riders will be advised of the promised pickup time for their trip
and advised that the Handy Ride vehicle may arrive from the appointment
time to 30 minutes after that promised time.
requests based on trip purpose.
ln accordance with the ADA, call takers shall negotiate the pickup time for a
requested trip up to one hour before to one hour after the requested travel
tíme unless the rider indicates a delivery time or pickup time constraint which
prohibits their being delivered or picked up either before or after a specific
time. ln the event of a delivery or pick up time constraint, the following
policies shallapply:
i. No-later-than Deliverv: lf an appointment time has been specified, the
reservationist will offer one or more pickup windows that will ensure
that the customer arrives within 30 minutes of and not later than the
specified appointment time. Depending upon travel distance and other
customer trips already scheduled for that service day, the pickup
window may begin as much as 90 minutes prior to the specified
appointment time in order to ensure that the customer will not be
traveling on the Handy Ride vehicle for more than t hour prior to
his/her arrival time. The appointment time must be entered into
Trapeze and must be printed on the driver manifests.
ii. No-earlier-than Deliverv: lf the customer is unable to arrive at a
more pickup windows that will ensure that the customer will arrive not
4
before and no more than 30 minutes after the soecified earlv arrival
scheduled for that service dav, the pickup window mav beqin as much
that the customer will not be traveling on the Handv Ride vehicle for
more than t hour prior to arrival time.
i¡i. No-later-than Pick-up: lf a customer must leave a location no later
will offer one or more pickup windows that will ensure that the
customer is picked up not later than and up to 60 minutes prior to the
specified closino time.
iv.
offer one or more pick up window choices. for which the start of the
window is after the specified time.
v. lf a reservationist or dispatcher is unable to schedule the pick up
within the requirements stated above. the trip must be coded as a
denial whether the customer accepted the trip or not. lf onlv one leq
be tracked as 2 denials.
9. Change section 6.2 under "Reservations, Scheduling and Dispatching" from:
6.3 Schedulinq Within the requirements established by the ADA, Contractor's
scheduling staff will organize trip requests for Handy Ride service so as to
meet or exceed the service standards defined herein. Handy Ride shall be
operated as a shared-ride service.
City will provide Contractor with Trapeze software and operating licenses for
use in the reservations, scheduling and dispatch of Handy Ride paratransit
services. Contractor will be required to provide the technical expertise and
support staff necessary to:
o train Handy Ride staff as needed in the use of Trapeze;
o provide customized performance reports and operating data;. ensure that Handy Ride scheduling staff are knowledgeable of and
apply the tools and techniques in Trapeze designed to optimize vehicle
schedules; and. monitor the use of Trapeze and the performance on Handy Ride
services on at least a semi-annual basis and identify potential
improvements and opportunities for retraining and specialized training.
5
To read:
6.3 Scheduling Within the requirements established by the ADA, Contractor's
scheduling staff will organize trip requests for Handy Ride service so as to
meet or exceed the service standards defined herein. Handy Ride shall be
operated as a shared-ride service.
Schedulers mav NOT alter the scheduled pick-up time without
contactinq the customer. Anv chanqes made to the scheduled time
tracked as a trip denial.
City will provide Contractor with Trapeze software and operating licenses for
use in the reservations, scheduling and dispatch of Handy Ride par transit
services. Contractor will be required to provide the technical expertise and
support staff necessary to:
. train Handy Ride staff as needed in the use of Trapeze;
o provide customized performance reports and operating data;. ensure that Handy Ride scheduling staff are knowledgeable of and
apply the tools and techniques in Trapeze designed to optimize vehicle
schedules; and. monitor the use of Trapeze and the performance on Handy Ride
services on at least a semi-annual basis and identify potential
improvements and opportunities for retraining and specialized training.
10. Add section 6.6 as follows:
6.6 Ride Time Policy:
For Handy Ride trips, acceptable on-board travel times as compared to
similar Fixed Route trips shall be computed as shown below. As a goal,
100o/o of Handy Ride trips will have a ride time of 90 minutes or less.
Fixed Route TravelTime Acceptable Handv Ride Trio Times
0-30 minutes Fixed Route time + 50%
31 - 60 minutes 45 minutes or Fixed Route time + 25o/o, whichever is
oreater
> 60 minutes 75 minutes or Fixed Route time + 1Oo/o, whichever is
oreater
11. Change 7.3 lncentives and Disincentives from:
Peffomance
Measure Definltion Standard lncentive Dlslncentive
Passengers per
Vehicle Service
Hour
The average number of unlinked
passenger trips completed per
vehicle service hour operated. City
may increase standard by 0.1 upon
third consecutive month of achieving
incentive.
¿S++Sr€eter
99,500f€F
menth at 2,4 er
h¡gh€r
preCu€tivi$
$+,Sgg+er
menth+t.leee
thanå2
preeueivi$
6
On-Time
Performance
@M
minutes-afrer{hes,eheduled{ime.
City may increase standard by 1.0%
upon third month of achieving
incentive.
Ninety-One
percent (91olo)
$500 for each
month at 95%
or above
$500 monthly
for each
percent at or
below 90%
on-time
^'trefagef¡lepnene+el¿
T¡me
@
@
keBt€n+eld
t¡ss-than{e
s€eends
5599+eF
ee€hf,enth
aåeve€O
ceÊend
averageåeld
the
Single Customer
On Hold
Length of time an individual
customer is on hold
95% of calls
answered in 3
minutes,99%
of calls in five
minutes
None
ualculated
Monthly at
$10 per call
each hold
length for
over 5
minutes
outside of the
1% allowed,
with daily
penalties
capped per
Table A.
Will-CallWait
Time
The maximum time between a will-
call passengeis call to be picked-up
and the vehicle's arrival.
Ninety percent
90% within 90
minutes
None None
Ride Time The average ride time between pick-
up and drop-off.
75Vo withln 50
m¡nrbe
100o/o within 90
minutes
None None
Trip Denials
Failure to negotiate an acceptable
trip within ADA $¡¡delinee.
See'Trip Denial" definition above.
Zero denials None None
Late Trips
Vehicle arrival more than 30 minutes
ffiafterthe
scheduled pick-up time and
passenger chooses to take the ride.
No more than
5% of all
scheduled trips
per month
Nenê
s5e{ef€e€ll
lete+ip
exceed¡ng
elanda¡d
Missed Trip
Vehicle anival more than 30 minutes
ffiafterthe
scheduled pick-up time and
passenger does not appear or
chooses not to ride.
No more than
2o/o o1 all
scheduled trips
per month
None
$50 for each
missed trip
exceeding
standard
Sen¡¡eeOetivery
Failuroe
Fa¡lure te arr¡ve
@
@¡e
*anepe*e+
ZereceRriee
delivery
failu+ee
NeFe
$g00fe+
ee€h-egwi€e
de¡¡very
failuresle+n
**enth
Road Calls Average number of vehicle service
miles between road calls.
(to be
determined)None None
To read:
Table A.
Performance
Measure
tleflnltlon Standard lncent¡ve Dlslncentve
Passengers per
Vehicle Service
Hour
The average number of unlinked
passenger tr¡ps completed per
vehicle service hour operated. City
may increase standard by 0.1 upon
third consecutive month of achieving
incentive.
Per Table B
$250 oer
month for each
one hundredth
(0.011above
ranoe
established in
Table B.
üzðu Der
month for
each one
hundredth
(0.011above
renqe
established
in Table B.
On-Time
Performance
@
from the neqotiated oick-uo time
to 30 minutes after the nesotiated Ninetv-One
Dercent
ß1olol
lncentives oer
Table C
Dlsincentive
s oer Table C!!@_City may increase standard
by 1.0o/o upon third consecutive
month of achieving incentive.
On-Time Droo-
off Performance
For time certain delivery or drop-
No less than
95% of trios
with a
defined
deliverytime
will be
oerformed
on time.
None None
offs. the oercentaqe of dropoffs
arrivinq within 30 minutes of and
not later than the soecified
appointment time.
Single Customer
On Hold
Length of time an individual
customer is on hold
95% of calls
answered in 3
minutes,99%
of calls in 5
minutes,
100o/oinT
minutes
None
Calculated
Monthly at
$10 per call
each hold
length for
over 5
minutes
outside of the
1% allowed,
with daily
penalties
capped per
Table A.
I
Will-CallWait
Time
The maximum time between a will-
call passenge/s call to be picked-up
and the vehicle's arrival.
90% within 90
minutes,
lül%within
f 20 minutes
None None
Ride Time The time rider is on the vehicle
between olck-uo and droooff.
See Ride
Time Pollcv
oq.56. Of
trios
samoled
100% must
be within the
defined
acceptable
travel time.
100% less
than 90
minutes.
None None
Trip Denials
Failure to negotiate an acceptable
trip within ADA fgqulalig.
See "Trip Denial'definition above.
Zero denials None None
Late Trips
Vehicle arrival more than 30 minutes
after the scheduled pick-up time and
passenger chooses to take the ride
No more than
5% of all
scheduled
trips per
month
Incentives oer
Table D.
Missed Trip
Vehicle arrival more than 30 minutes
after the scheduled pick-up time and
passenger does not appear or
chooses not to ride
No more than
2o/o oi all
scheduled
trips per
month
None
$50 for each
missed trip
exceeding
standard
Road Calls Average number of vehicle servicæ
miles between road calls.
(to be
determined)None None
12.Change 10.5(eXi) "Reservations, Scheduling and Dispatch Staff'From:
i. Handy Ride policies and procedures
ien;
To read:
i. Handy Ride policies and procedures;
¡¡.
Add Table B to Section 7.3 below to reflect an expected "AVERAGE PASSENGER
PRODUCTIVITY" scale based on overall Handy Ride system ridership.
lncentives/disincentives shall be applied for performance outside stated ranges.
13.
I
Table B.
Total Passenger trips
Average Passenget
Productivity
200,000to< 210,000 21o2j
210,0001o< 220,000 2.1 to2.2
220,0001o< 230,000 2.2 to2.3
230,000to< 240,000 2.31o2.4
240,000to< 250,000 2.41o2.5
250,000 or greater 2.5
14. Add Table C to Section 7.3 below to apply "ON-TIME PERFORMANCE"
incentive/disincentives. lncentives/disincent¡ves shall be applied for performance
outs¡de stated ranges.
Table C.
On-Time Performance
lolol
o/" ove¡l under
90%
Monthly (Dis)incentive PEB
PERCENTAGE POINT I%ì
overlunder
99 or oreater (9) - (10)
$(5
00)
g
oo
97 to <99 o/o (7\ - 18)
$(4
o0l
95 to <97 o/o t5)t6)
$(3
00)
93 to <95 %(3)øl
$(2
00)
91 to <93 %(1)Q\
$(1
00)
90 to <90 %0 0
88 to <89 o/o 1-2 $50
o
E
o(¡cpa
85 to <88%3 -5 $10
0
82 to <85 %6- 8
$15
0
78 to <82o/o 9 -12 $20
0
74 to <78 o/o l3 16
$25
0
70 to <74o/o 17 -20 $30
0
Less than 70%21-uo $50
0
"Numbers in Parenthesis indicate incentives
10
15. Add Table D to Section 7.3 belowto apply'LATE TRIPS'incentive/disincentives.
lncentives/disincentives shall be applied for performaneæ outside stated ranges.
Table D.
olo Late
lncentive/
Disincentive
0to<2 $ 10,000.00 o
.S
o(,
è
2to<3 s 6.000.00
3to<4 $ 3.000.00
4to<5 $ 1,000.00
5to<6 s
6to <7 s 1.000.00
7 to <8 s 3.000.00
8to<9 s 6.000.00
9 to <10 $ 10,000.00
10 to <11 $ 15,000.00
11 to <12 $ 21.000.00
12 to <13 $ 28.000.00
l3 to <14 s 36.000.00
14 to <15 $ 45.000.00
16. Change "Qualifications of Maintenance Manager" from:
16.3 Maintenance Manaqernent
a. The CONTRACTOR shall desþnate and prcvide he services of a qualified
Maintenance Manager/Foreman, subject to the approval of CITY. This individual
may be he lead mechanic and shall be assigned to Handy Ride maintenance
operations on a full-tirne basis. The Maintenance Manager/Foreman shall provide
proac{ive rcsource management including but not limited to preventive maintenance
scheduling and supervision, repair supervis¡on, technical training, and such other
activities as may be necessary to ensure the performance of CONTRACTOR
maintenance duties and responsibilities.
b. The Maintenance Manager/Foreman shall have a minimum of three years of
e&erience managing the maintenance functions of a parahansit bus shop similar in
size and complexity to the servioes herein desqibed.
c. The Maintenance Manaçr/Foreman shall have a minimum of five years
joumeyman levele&erience with gasoline eng¡nes, CNG engines and s1ætems, air
conditioning systems, and wheelchair lifts. ......"
To read:
16.3 Maintenance Manaqernent
a. The CONTRACTOR shall desþnate and provide the services of a qualifed
Maintenance Manager/Foreman, subject to the approval of CITY. This individual
11
may be the lead mechanic and shall be assigned to Handy Ride maintenance
operations on a full-time basis. The Maintenance Manager/Foreman shall provide
proactive resource mana(Frnent induding but not limited to prcventive maintenance
scheduling and supervision, repair supervision, technical faining, and sudr other
activities as may be necessary to ensure he performanæ of CONTRACTOR
maintenance duties and responsibilitþs.
b. The Maintenanoe Manager/Foreman shall have a minimum of three yearc of
e&erbnce managing the maintenance func'tbns of a paratransit bus shop similar in
size and complexity to the services herein described. Gomparable experience in
the GITY.
c. The Maintenance Manager/Foreman shall have a minímum of five years
joumeyman levele&erience with gasoline engines, CNG engines and systems, air
conditbning systems, and wheeldrair lifts. fui associab deqrce/2-vear certificab
tn
17. Add 7.3(d) as follows:
Performance incentives/disincentives for "ON-TIME PERFORMANCE" and "LATE
TRIPS" will be measured for both 35 and 30 minute pickup/deliverv windows
dav adiustment period. ON-TIME PERFORMANCE" and "LATE TRIPS" incentives
will be applied usinq the revised 30 pickup/deliverv window.
18. Except as otherwise provided herein, the Agreement entered into by CITY and
CONTRACTOR, dated February 14,2013, and amended dated February 13,2014,
remains in fullforce and effect.
Ht
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lN WITNESS WHEREOF, the Parties have executed this Contract Amendment
No. 2 in Fresno, California, on the day and year first above written.
DIVERSI FI ED TRANSPORTAT]ON
SERVICES, LLC., (dba KEOLIS TRANSIT
AMERTCA)
a California Limited Liability company
By:
Name:
CITY OF FRESNO,
a California municipal corporation
Title:D 1p-".-1 o ¿¿
ATTEST:
YVONNE SPENCE, CMC
City Clerk
Title:
or LLC, Board Chair,
Pres.)
CtD
or LLC, CFO,
Treasurer, Secretary or Assistant
Secretary)
AS TO FORM:
City Attorney's Office
Deputy City Attorney
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