HomeMy WebLinkAboutCOF - PERFORMANCE Unit 14Employee:
Anniversary Date:
Title:
Department:
Performance Goals
Based on evaluation of monthly coaching sessions and expected outcomes. (Attach summary of monthly coaching sessions)
Ratings: (1) Unsatisfactory/Needs Improvement (2) Average (3) Above Average (4) Superior
(5) Outstanding
Key Objectives:
1
2
3
4
5
Customer Satisfaction
Employee Satisfaction
Financial Management
Overall Key Objectives Score
Values (ACT IT)
Accountability By this we mean we take personal responsibility for our actions. We accept responsibility for the overall outcome of the services we deliver to our customers. We expect
to be held accountable for the effectiveness, efficiency, competitiveness and customer satisfaction level of these services.
Category
1
2
3
4
5
Job Knowledge, Skills & Proficiency – Demonstrates an understanding of the scope of assigned duties and the ability to perform those duties as directed.
Quality & Accuracy of Work – Demonstrates compre-hensiveness, thoroughness, and accuracy in work performed.
Decision Making – Demonstrates the ability to analyze situations & determine effective solutions.
Acceptance of Responsibility – Demonstrates will-ingness to perform job tasks independent of supervision.
Productivity – Demonstrates productive use of time, promptness in completing assignments and daily planning to achieve required results.
Category (cont)
1
2
3
4
5
Attendance – Employee’s attendance record is within acceptable guidelines.
Compliance with Regulations – Demonstrates a cooperative attitude and willingness to follow instructions.
Compassion By this we mean we care about and respect people. We listen with full attention and seek to understand each other and most importantly, our customer. We treat others with
respect and courtesy, most especially our customers. We express our appreciation to each other for work well done and to our customers for their support because we well recognize that
without them we would not be here.
Category
1
2
3
4
5
Interpersonal Skills – Works well with subordinates, peers, supervisors, and the public.
Safety – Demonstrates general observance of safety practices including compliance with safety rules and use of appropriate safety gear.
Trust By that we mean we believe in each other. We treat setbacks as learning opportunities to provide better service in the future. We keep our word and take customer service commitments
seriously. We’re open to the ideas of others as we realize there may always be “a better way” and constantly seek these opportunities.
Category
1
2
3
4
5
Responsiveness – Accepts assignments and follows through in a timely, effective, efficient and appropriate manner to meet deadlines with minimum supervision. Demonstrates productive
use of time, promptness in completing assignments, and daily planning to achieve results.
Use of Resources – Uses available resources effectively and obtains maximum results.
Innovation By that we mean we seek new and creative ways to improve our business. We value our employees and foster a work environment that facilitates brainstorming where ideas to
provide better customer service thrive.
Category
1
2
3
4
5
Initiative – Accepts assignments and follows through in a timely, effective, and appropriate manner to meet deadlines with minimum supervision. Demonstrates productive use of time,
promptness in completing assignments, and daily planning to achieve results.
Problem Solving – Ability to identify problems, develop and implement solutions to effectively impact problems and achieve desired results.
Teamwork By that we mean we work together to achieve the City Vision. We utilize our team members’ talents regardless of position and hold each other accountable for performance. We
recognize and appreciate the efforts and successes of our team members.
Category
1
2
3
4
5
Leadership – Demonstrates the ability to direct, motivate, correct, train and discipline subordinate employees effectively.
Works with Others – Works well with subordinates, peers, supervisors, and the public; establishes an effective working relationship with representatives of other agencies and organizations.
Adaptability to Change - Demonstrates flexibility and acceptance of new ideas and changes in work environment and expectations.
Overall Values Score
Overall Rating
No.
Category
Score
1
Key Objectives
2
Values
3
Overall Score Key Objectives & Values *
* A score of 5 requires justification to City Manager or designee under comments section.
Comments on Overall Rating:
Date:
Rater:
Title:
Signature:
Success Plan Initiatives for Next Year
No.
Customer
Employee
Financial
1
2
3
4
Evaluation of Success Plan initiatives should include consideration of special projects or circumstances that could affect completion of Success Plan initiatives.
Employee Section
Employee Comments
I understand that my signature indicates that I have had the opportunity to review the completed form and the Department Director, or a designated representative, has discussed my appraisal
with me. If applicable, I also understand the goals and objectives, as outlined in my evaluation; and I understand that, in part, my next rating on my evaluation will be contingent
on meeting or making progress toward these goals and objectives.
Date:
Signature:
Department Director Review Section
This employee is prepared for:
(Circle choice)
Unprepared
Very Prepared
More complex/challenging assignments
1
2
3
4
5
Promotion
1
2
3
4
5
Date:
Signature:
PERFORMANCE EVALUATION RATINGS
UNSATISFACTORY/NEEDS IMPROVEMENT:
Needs to improve performance to demonstrate consistent satisfactory performance or is an unsatisfactory performer that will be given short notice to dramatically improve or face termination.
A person with three or more “needs improvement” and/or “unsatisfactory” ratings would be in this category. The number and severity ratings would be used in determining the level of
“notice.”
AVERAGE:
Fulfills the performance requirements/ expectations of the position. This person may have one or two correctable “needs improvement” ratings on his/her evaluation that would be reassessed
after six months.
ABOVE AVERAGE:
Usually exceeds job standards in fulfilling performance requirements with above average performance.
SUPERIOR:
Consistently exceeds job standards and often demonstrates excellence in fulfilling performance requirements.
OUTSTANDING:
Always exceeds job standards and consistently demonstrates excellence and outstanding ability in fulfilling performance requirements.