HomeMy WebLinkAboutCOF - PERFORMANCE Unit 13
TYPE OF EVALUATION
3 mos.:
6 mos.:
9 mos.:
End of Probation:
Annual:
CITY OF FRESNO
PERFORMANCE EVALUATION (CFPEA Unit 13)
Rating Period From: To:
Employee’s ID Number:
Employee Name:
Job Classification:
Division:
Performance Goals
Based on evaluation of monthly coaching sessions and expected outcomes. Summary of monthly coaching reports attached.
Ratings: (1) Improvement Needed (2) Satisfactory (3) Superior (4) Outstanding. Note: All Improvement Needed or Outstanding ratings must be explained.
Key Objectives:
Criteria
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2
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4
Customer Satisfaction: Works well with the public; establishes an effective working relationship with representatives of other agencies and organizations.
Employee Satisfaction: Works well with subordinates, peers and supervisors. Promotes employee satisfaction in the work unit and division.
Financial Management: Uses available resources effectively and obtains maximum results.
Values (ACT IT)
Accountability By this we mean we take personal responsibility for our actions. We accept responsibility for the overall outcome of the services we deliver to our customers. We expect
to be held accountable for the effectiveness, efficiency, competitiveness and customer satisfaction level of these services.
Criteria
N/A
1
2
3
4
Job Knowledge, Skills & Proficiency – Demonstrates an understanding of the scope of assigned duties and the ability to perform those duties as directed.
Quality & Accuracy of Work – Demonstrates compre-hensiveness, thoroughness, and accuracy in work performed.
Decision Making – Demonstrates the ability to analyze situations & determine effective solutions.
Acceptance of Responsibility – Demonstrates willingness to perform job tasks independent of supervision.
Criteria (cont)
N/A
1
2
3
4
Productivity – Demonstrates productive use of time, promptness in completing assignments and daily planning to achieve required results.
Attendance – Employee’s attendance record is within acceptable guidelines.
Compliance with Regulations – Demonstrates a cooperative attitude and willingness to follow instructions
Compassion By this we mean we care about and respect people. We listen with full attention and seek to understand each other and most importantly, our customer. We treat others with
respect & courtesy, most especially our customers. We express our appreciation to each other for work well done and to our customers for their support because we well recognize that
without them we would not be here.
Criteria
N/A
1
2
3
4
Safety – Demonstrates general observance of safety practices including compliance with safety rules and use of appropriate safety gear.
Trust By that we mean we believe in each other. We treat setbacks as learning opportunities to provide better service in the future. We keep our word and take customer service commitments
seriously. We're open to the ideas of others as we realize there may always be "a better way" and constantly seek these opportunities.
Criteria
N/A
1
2
3
4
Responsiveness – Accepts assignments and follows through in a timely, effective, efficient and appropriate manner to meet deadlines with minimum supervision. Demonstrates productive
use of time, promptness in completing assignments, and daily planning to achieve results.
Innovation By that we mean we seek new and creative ways to improve our business. We value our employees and foster a work environment that facilitates brainstorming where ideas to
provide better customer service thrive.
Criteria
N/A
1
2
3
4
Initiative – Accepts assignments and follows through in a timely, effective, and appropriate manner to meet deadlines with minimum supervision. Demonstrates productive use of time,
promptness in completing assignments, and daily planning to achieve results.
Problem Solving – Ability to identify problems, develop and implement solutions effectively
Teamwork By that we mean we work together to achieve the City Vision. We utilize our team members' talents regardless of position and hold each other accountable for performance. We
recognize and appreciate the efforts and successes of team members.
Criteria
N/A
1
2
3
4
Leadership – Demonstrates the ability to direct, motivate, correct, train and discipline subordinate employees effectively.
Adaptability to Change - Demonstrates flexibility and acceptance of new ideas and changes in work environment and expectations
1
2
3
4
Overall Rating.
Additional Administrative Leave hours recommended __ __
Manager’s Comments:
Employee’s Comments:
I wish to appeal this Performance Evaluation in accordance with Administrative Order 2-15.
Success Plan Initiatives for Next Year See Attached.
Employee’s Signature:
Date:
Supervisor’s Signature:
Date:
Division Manager’s Signature:
Date:
Dept. Director’s Signature:
Date:
PERFORMANCE EVALUATION RATINGS
UNSATISFACTORY:
Need to improve performance to demonstrate consistent satisfactory performance or is an unsatisfactory performer that will be given notice to dramatically improve or face termination.
A person with three or more Unsatisfactory ratings would be in this category. The number and severity ratings would be used in determining the level of notice.
SATISFACTORY:
Fulfills the performance requirements/expectations of the position. This person may have one or two correctable ratings on his/her evaluation. These ratings should be monitored in
their coaching sessions.
SUPERIOR:
Usually exceeds job standards in fulfilling perform-ance requirements with average performance.
OUTSTANDING:
Consistently exceeds job standards and often demonstrates excellence in fulfilling performance requirements.