HomeMy WebLinkAboutCFPEA-Unit 13 -Performance Evaluation Form EXHIBIT IV
Performance Evaluation - Unit 13 CFPEA 1 of 5
TYPE OF EVALUATION
3 mos.: 6 mos.: 9 mos.:
End of Probation: Annual:
CITY OF FRESNO
PERFORMANCE EVALUATION (CFPEA Unit 13)
Performance Goals
Based on evaluation of monthly coaching sessions and expected outcomes. Summary of monthly
coaching reports attached.
Ratings: (1) Improvement Needed (2) Satisfactory (3) Superior (4) Outstanding. Note: All
Improvement Needed or Outstanding ratings must be explained.
Key Objectives:
Criteria 1 2 3 4
Customer Satisfaction: Works well with the public; establishes an
effective working relationship with representatives of other agencies and
organizations.
Employee Satisfaction: Works well with subordinates, peers and
supervisors. Promotes employee satisfaction in the work unit and
division.
Financial Management: Uses available resources effectively and
obtains maximum results.
Values (ACT IT)
Accountability By this we mean we take personal responsibility for our actions. We accept
responsibility for the overall outcome of the services we deliver to our customers. We expect to be
held accountable for the effectiveness, efficiency, competitiveness and customer satisfaction level of
these services.
Criteria N/A 1 2 3 4
Job Knowledge, Skills & Proficiency – Demonstrates an
understanding of the scope of assigned duties and the ability to
perform those duties as directed.
Quality & Accuracy of Work – Demonstrates compre-
hensiveness, thoroughness, and accuracy in work performed.
Decision Making – Demonstrates the ability to analyze situations
& determine effective solutions.
Acceptance of Responsibility – Demonstrates willingness to
perform job tasks independent of supervision.
Rating Period From: To: Employee’s ID Number:
Employee Name:
Job Classification:
Division:
EXHIBIT IV
Performance Evaluation - Unit 13 CFPEA 2 of 5
Criteria (cont) N/A 1 2 3 4
Productivity – Demonstrates productive use of time, promptness
in completing assignments and daily planning to achieve required
results.
Attendance – Employee’s attendance record is within acceptable
guidelines.
Compliance with Regulations – Demonstrates a cooperative
attitude and willingness to follow instructions
Compassion By this we mean we care about and respect people. We listen with full attention and
seek to understand each other and most importantly, our customer. We treat others with respect &
courtesy, most especially our customers. We express our appreciation to each other for work well
done and to our customers for their support because we well recognize that without them we would
not be here.
Criteria N/A 1 2 3 4
Safety – Demonstrates general observance of safety practices
including compliance with safety rules and use of appropriate
safety gear.
Trust By that we mean we believe in each other. We treat setbacks as learning opportunities to
provide better service in the future. We keep our word and take customer service commitments
seriously. We're open to the ideas of others as we realize there may always be "a better way" and
constantly seek these opportunities.
Criteria N/A 1 2 3 4
Responsiveness – Accepts assignments and follows through in a
timely, effective, efficient and appropriate manner to meet
deadlines with minimum supervision. Demonstrates productive
use of time, promptness in completing assignments, and daily
planning to achieve results.
Innovation By that we mean we seek new and creative ways to improve our business. We value our
employees and foster a work environment that facilitates brainstorming where ideas to provide better
customer service thrive.
Criteria N/A 1 2 3 4
Initiative – Accepts assignments and follows through in a timely,
effective, and appropriate manner to meet deadlines with minimum
supervision. Demonstrates productive use of time, promptness in
completing assignments, and daily planning to achieve results.
Problem Solving – Ability to identify problems, develop and
implement solutions effectively
EXHIBIT IV
Performance Evaluation - Unit 13 CFPEA 3 of 5
Teamwork By that we mean we work together to achieve the City Vision. We utilize our team
members' talents regardless of position and hold each other accountable for performance. We
recognize and appreciate the efforts and successes of team members.
Criteria N/A 1 2 3 4
Leadership – Demonstrates the ability to direct, motivate, correct,
train and discipline subordinate employees effectively.
Adaptability to Change - Demonstrates flexibility and acceptance
of new ideas and changes in work environment and expectations
1 2 3 4
Overall Rating.
Additional Administrative Leave hours recommended __ __
Manager’s Comments:
EXHIBIT IV
Performance Evaluation - Unit 13 CFPEA 4 of 5
Employee’s Comments:
I wish to appeal this Performance Evaluation in accordance with Administrative Order 2-15.
Success Plan Initiatives for Next Year See Attached.
Employee’s Signature:
Date:
Supervisor’s Signature:
Date:
Division Manager’s Signature:
Date:
Dept. Director’s Signature:
Date:
EXHIBIT IV
Performance Evaluation - Unit 13 CFPEA 5 of 5
PERFORMANCE EVALUATION RATINGS
UNSATISFACTORY: Need to improve performance to demonstrate
consistent satisfactory performance or is an
unsatisfactory performer that will be given notice to
dramatically improve or face termination. A person
with three or more Unsatisfactory ratings would be in
this category. The number and severity ratings would
be used in determining the level of notice.
SATISFACTORY: Fulfills the performance requirements/expectations of
the position. This person may have one or two
correctable ratings on his/her evaluation. These
ratings should be monitored in their coaching
sessions.
SUPERIOR: Usually exceeds job standards in fulfilling perform-
ance requirements with average performance.
OUTSTANDING: Consistently exceeds job standards and often
demonstrates excellence in fulfilling performance
requirements.