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HomeMy WebLinkAboutC-20-129 Token Farms RedactedApplicant (Entity) Information Application Type Proposed Location Commercial Cannabis Business Permit Application C-20-129 Submitted On: Dec 16, 2020 Applicant Ashley Mendonca amendonca@tokenfarmsinc.com Applicant (Entity) Name: Token Farms Inc. DBA: Token Farms Physical Address: 483 W Noble Ave City: Farmersville State: CA Zip Code: 93223 Primary Contact Same as Above? Yes Primary Contact Name: Ashley Mendonca Primary Contact Title: Communications and Community Director Primary Contact Phone: Primary Contact Email: AMENDONCA@TOKENFARMSINC.COM HAS ANY INDIVIDUAL IN THIS APPLICATION APPLIED FOR ANY OTHER CANNABIS PERMIT IN THE CITY OF FRESNO?: No Select one or more of the following categories. For each category, indicate whether you are applying for Adult-Use (“A”) or/and Medicinal (“M”) or both Both Please make one selection for permit type. If making multiple applications, please submit a new application for each permit type and proposed location. Permit Type Retail (Storefront) Business Formation Documentation: Corporation Property Owner Name: Christine Smith Proposed Location Address: 51 W. Alluvial City: Fresno State: ca Zip Code: 93650 Property Owner Phone: 559-970-4434 Property Owner Email:Assessor's Parcel Number (APN): 303-053-19 Proposed Location Square Footage: Supporting Information Application Certification 5720 List all fictitious business names the applicant is operating under including the address where each business is located: Token Farms (physical address) 483 W Noble Ave Farmersville, CA 93223 Token Farms Inc (mailing address) 4216 . Mooney Blvd. #270 Visalia, CA 93277 Has the Applicant or any of its owners been the subject of any administrative action, including but not limited to suspension, denial, or revocation of a cannabis business license at any time during the past three (3) years? No Is the Applicant or any of its owners currently involved in an application process in any other jurisdiction? Yes If so, please list and explain: Tulare, California- Applied October 2020 awaiting Phase 1 results- applied for Retail Storefront I hereby certify, under penalty of perjury, on behalf of myself and all owners, managers and supervisors identified in this application that the statements and information furnished in this application and the attached exhibits present the data and information required for this initial evaluation to the best of my ability, and that the facts, statements, and information presented are true and correct to the best of my knowledge and belief. I understand that a misrepresentation of fact is cause for rejection of this application, denial of the permit, or revocation of a permit issued. In addition, I understand that the filing of this application grants the City of Fresno permission to reproduce submitted materials for distribution to staff, Commission, Board and City Council Members, and other Agencies to process the application. Nothing in this consent, however, shall entitle any person to make use of the intellectual property in plans, exhibits, and photographs for any purpose unrelated to the City's consideration of this application. Furthermore, by submitting this application, I understand and agree that any business resulting from an approval shall be maintained and operated in accordance with requirements of the City of Fresno Municipal Code and State law. Under penalty of perjury, I hereby declare that the information contained in within and submitted with the application is true, complete, and accurate. Iunderstand that a misrepresentation of the facts is cause for rejection of this application, denial of a permit or revocation of an issued permit. A denial or revocation on these grounds shall not be appealable (FMC 9-3319(d)). Name and Digital Signature true Title Communications & Community Director Please note: the issuance of a permit will be determined based on the application you submit and any major changes to your business or proposal (i.e. ownership, location, etc.) after your application is submitted may result in a denial. All applications submitted are considered public documents for Public Records Act request purposes. For details about the information required as part of the application process, see the Application Procedures & Guidelines, City of Fresno Municipal Code Article 33 and any additional requirements to complete the application process. All documents can be found online via this link. For questions please contact the City Manager’s Office at 559.621.5555. ________________ ________________ INITIALS INITIALS © 2017AIR CRE. AllRights Reserved.Last Edited: 12/1/2020 9:08AM ADD-1.03,Revised 06-10-2019 Page 1 of 1 Paragraph: In the event of any conflict between theprovisions of this Addendum and the printedprovisions of theLease, this Addendum shallcontrol. The followingterms andconditions are hereby incorporated inand made a part of the AIRCR Commercial Lease dated September15, 2020, onproperty known as 49 -55 W.Alluvial Ave.Fresno,CA 93650 in which Token Farms Inc.or Assignee is referred to as "Lessee"and Christine A Smith James Trust is referred to as "Lessor" 1.5 Base Rent: Base Rent shall bemodified to month for The Entitlement Periodfor Space #49and #51.This rate is retroactive toSeptember 1, 2020. Lessor has received therefore Base Rent for space #49 and #51 has been paid until February 28,2021.If at any point between signed agreement and February 28,2021 lessee cancels agreement due to not receivingapplication or moving along inthe application processLessor shallrefund the excess monies for the months that are remaining but at no point shall the refund be a pro rated amount. 52. Entitlement Fee: During theentitlement period the buyershall pay theseller anamount of per month to accommodatethe entitlement process. At anypoint during the entitlement period if space #53 or #55 become vacant tenant shall pay the agreed base rent of for the vacant square footage, forspace #53 and for space #55. All otherterms inthis paragraph shallremain thesame includingall monies willbe applied towards the purchase price should Token Farms be successful in receiving cannabis license. ADD ON Paragraph #55 The Lease Option to Purchase contemplated herein shall become effective and in force upon the granting of all necessary permits and governmental approvals requiredfor thelegal operationof a retailcannabis store under thelaws of theState ofCalifornia andthe ordinances ofthe City of Fresno.If either the State of California or the City of Fresno or any other governmental agency having the power and authority to grant or deny such permits, licenses orother form of governmental approval as isnecessary forthe operationof said retailstore, should deny orrefuse to grant such permits,etc. to the lessees herein,then the lease option to purchase described herein shall be immediately terminated and have no force or effect and the parties hereto shall have no furtherobligation toeach other. Any money paid by lesseesto lessor shallbe fully earned andnon-refundable, however lessees shall have no further financial obligation to lessor from this point.All parties acknowledge that lessor reserves the right to allow more than one "contingent"lease on the subject property. ADDENDUM TO LEASE Date:11/19/20 By and Between Lessor:Christine A. Smith James Lessee:Token Farms Inc. or Assignee Property Address:49-55 W Alluvial Fresno, CA (streetaddress, city, state, zip) AIRCRE *hƩps://www.aircre.com * 213-687-8777 * contracts@aircre.com NOTICE: Nopart oftheseworks maybe reproduced in anyformwithout permissionin wriƟng. DocuSign Envelope ID: E9DA0329-AD12-4C5A-946A-9D5CF86D6F93 Business Plan Brand Story Token Farms is owned and managed by Jennifer Mendonca, President/CEO/General Manager, she is a lifelong resident of Tulare County and currently resides in Visalia California with her Spouse and Daughter. In 2015 Jennifer moved back home to Visalia California from Bakersfield, California as her spouse Ashley accepted a promotion as General Manager for the Best Buy Electronics Store. After many attempts to find quality medicinal cannabis products and service, it was decided with our background and knowledge of cannabis we could accomplish this on our own. 2 In 2016 Jennifer and Ashley founded Token Farms delivery service under Prop 215 with a goal and understanding that medicinal patients of cannabis deserved better quality products and service they could trust. Jennifer proceeded to run the day to day operations for the delivery service for nearly two years. On Dec. 31st, 2017 Jennifer ended all operations due to Prop 64 taking effect. The natural next step was to pursue opening a dispensary and in March of 2019 Token Farms was awarded the first retail dispensary license in the City of Farmersville. Prior to receiving the license Jennifer partnered with four local investors who made investments in Token Farms Inc. to assist in the build out and start-up cost of Token Farms Farmersville. Jennifer Mendonca hired and onboarded a staff of 15 and grand opened Token Farms Dispensary in Farmersville, CA on October 25th of 2019 only 90 days after receiving the necessary permits and licenses. In June of 2020 Jennifer’s spouse Ashley Mendonca was able to join the team full time as the Communication and Community Director and brings a wealth of experience in retail management, with an extensive background in retail leadership, human resources, sales and operations. If approved for a retail license in the City of Fresno Jennifer Mendonca will be the District Manager and Ashley Mendonca will remain the Communications and Community Director. As a woman owned and managed company from the Central Valley, it is that much more meaningful that Token Farms will be able to give back and prioritize sourcing local businesses in the community as we build out and maintain ours, should we be awarded a retail license. Qualifications of Owners Jennifer Mendonca - Founder / CEO/ Owner/Store Manager Jennifer Mendonca was born and raised in the central valley, attending a Farmersville grade school and graduating from Exeter Union High in Exeter, Ca. Jennifer Mendonca has over 16 years of retail management experience with Best Buy, Home Depot, and as owner and operator of Token Farms. Jennifer began operations as a medicinal Cannabis delivery service under Prop 215 in the spring of 2016 and now operates as a recreational & medicinal storefront dispensary in the City of Farmersville, Ca. Jennifer brings with her a wealth of Corporate leadership and small business experience. While at Best Buy Jennifer held position as the Assistant Store Manager of Operations. Jennifer was directly responsible for all operational results of a Best Buy Store generating over annually. She oversaw two supervisors directly and managed over 100 employee’s day to day. During her time with Home Depot, Jennifer held position of Operations Manager, in which she had previous proven success. Similar to Best Buy she oversaw multiple hourly leaders and over 100 employee’s day to day. Safety and Corporate Compliance, Operational Procedures, Operational 3 Expenses and Employee health were part of Jennifer’s core job accountabilities. Through these experiences, Jennifer has a strong ability to attract, develop and retain talented employees. In 2016 Jennifer founded and operated Token Farms medical cannabis delivery service, a mutual benefit corporation, which ceased operation December 31, 2017 in compliance with MAUCRSA. As owner/operator, Jennifer gained extensive knowledge of the medical retail cannabis industry, developed valuable relationship with vendors, and maintained a 5-star customer satisfaction rating on Weedmaps.com. In Spring of 2019 Jennifer was issued the first retail cannabis license in the City of Farmersville and was open and operating by Fall 2019. Jennifer has seen much success in the City of Farmersville, not just with her dispensary but the relationships she has built in the community of Farmersville with the City Manager Jennifer Gomez, the Chief of Police Mario Krstic and the Mayor Greg Gomez. Jennifer has kept in close communication with the mentioned city officials to ensure Token Farms is and will continue to be a great addition to the community. Token Farms was projected to do in FY’20 and is on trend to finish the year at . As the Store Manager Jennifer has played a vital role in the success and continued growth of Token Farms. Jennifer has been in the cannabis industry for over four years. She has a thorough understanding of the California State Laws for both medicinal and recreational cannabis retail sales and with her extensive retail background Jennifer understands and has proven her ability to maintain compliance across multiple agencies from Bureau of Cannabis Control, Department of Homeland Security, and inspections from the local Chief of Police. Jennifer is well prepared to execute and uphold all regulations required. She brings years of successful experience in the legal sales of medicinal and recreational cannabis and has developed strong vendor relationships and many strategic partnerships covering all areas of the Cannabis Industry. Jennifer is passionate about building a successful medical/recreational cannabis retail storefront in the Central Valley providing best in class service and products. Resume, letters of recommendation from local city officials, vendors and neighboring business provided as attachments. Shall Token Farms be awarded a license; Jennifer would take on the role of the District Manager for Token Farms. Executive Summary Token Farms has served the Tulare county medicinal cannabis community since 2016 and operated a successful legal medicinal cannabis delivery service operation under Prop 215. Jennifer Mendonca serving as the owner and operator. Token Farms suspended operations on December 31st of 2017 in accordance with the 2018 Medical and Adult Use Cannabis Regulation and Safety Act (MAUCRSA). In 2019 Token Farms applied for a recreational license in the City of Farmersville, CA and were awarded the first license in Farmersville. Token Farms grand opened in October of 2019 with 15 employees and has since double staffing headcounts and exceeded gross revenue targets by four times the initial projections. Token Farms focuses exclusively on providing qualified patients and customers with safe access to affordable cannabis and 4 cannabis infused products as permitted by California law. We are founded on the belief that cannabis patients deserved better customer service and higher quality of products than was available in the market. We are knowledgeable experts in the product we sell, with the ability to make recommendations based on the needs of our customers. Token Farms now seeks to open a walk-in cannabis retail location at 49-55 W. Alluvial, Fresno, CA 93650 serving adult (21+) recreational and qualified medicinal consumers. This dispensary location and building will meet all state requirements and City of Fresno guidelines laid forth in the city’s municipal codes and cannabis ordinance. In accordance with FMC 9-3310 (a)(1) and state regulations Token Farms plans on operating 7 days a week at an average of 12 hours a day (between the hours of 9:00am and 9:00pm) with a focus on providing a safe, clean, and familiar environment to serve both the recreational and medical needs of local customers. Token Farms is also proposing a delivery service with four vehicles to operate 7 days a week 11 hours a day (between 9:00am and 8:00pm). Token Farms will prohibit the issuance of any cannabis recommendation card or evaluation of any patient on our premises. To ensure the location’s safety and deter unauthorized entrance, Token Farms plans to enlist Premier AV Design to install state compliant security cameras, and motion detectors, covering all areas within the store, foot traffic, and surrounding parking areas. This security firm has proven experience working with compliant cannabis businesses in the state. We will also have an alarm panel managed by Tech Guard who will notify the police department and necessary personal of unwanted entry during non- store hours. Inside the dispensary, heavy duty solid doors set in metal frames will separate the sales floor from the limited access area, cash safe, and product receiving area; with only the Managers-on-Duty possessing the individual keys/combinations used to access each. The business will be beneficial to both current local recreational and medical cannabis consumers as well as providing dividends in the form of sales taxes and employment in benefit of the entire community. Our Mission: Provide a safe, knowledgeable cannabis retail experience to customers with quality product and service they can trust. Build our brand on the core values of customer service and set the highest standard of integrity and community outreach. Vision: Be the go-to cannabis dispensary for quality products and knowledge in California. Goal: Our primary goal is to advocate and support a proactive approach to health management and to provide a local and safe environment to dispense cannabis and cannabis products. 5 Products and Services Aside from the dispensing of cannabis plant material and concentrates, which is our core product, Token Farms will sell a wide range of cannabis infused products such as edibles and topicals. We will also engage in the sale of accessories and supplies related to concentrate delivery methods. Token Farms will only sell and carry product otherwise that has been cultivated, manufactured and transported by licensed facilities that maintain full compliance with the state and local law/ regulations. Token Farms retail store will ensure that all our customers are given first in class customer service whenever they visit our store. We will utilize customer relationship management software called Springbig that will enable us to manage a one-on-one relationship with our customers no matter how large our patient/customer base grows. We have used Springbig with Token Farms Farmersville and have received great feedback from our customers who enjoy the rewards program built into the software, to those that enjoy the ability to receive direct communication and marketing from Token Farms. Startup Summary Operational Schedule Upon issuance of proper permits, Token Farms will begin build out on the proposed property. The interior will be modeled to include a front entry waiting room, sales floor, employee breakroom, and limited access receiving area and vault. We anticipate needing the following permits from the City of Fresno prior to the development of the property improvement: • Planning/Zoning Use Permit • Signage Permit • Building Permit • Electrical Permit • Plumbing Permit Once Token Farms secures a local cannabis permit, and other required permits to operate a cannabis retail store in Fresno, we anticipate we can be operational within 6 months’ time. Below is our estimated timeline. 6 Operational Timeline Milestone Time Required Obtain all building permits and other permits Weeks 1 - 12 Apply for state retail cannabis license Weeks 1 - 12 Begin Build Out Security System, Alarm Panel Install Sign agreements with 3rd party vendors Weeks 12- 33 Weeks 18-22 Week 28-30 Interview, hire, and train talent Weeks 28 - 36 Order, Receive, Process Inventory Week 33-36 Grand Opening Week 36 Start-up Budget Startup Costs Cost 7 Proof of Capitalization Day to Day Operational Summary Standard Operating Procedures Token Farms will operate consistent with state and local law to ensure that cannabis is only distributed to qualified customers, there is no diversion of product, there is complete compliance with applicable federal, state and local laws, and that all state and local taxes are paid. Standard Operating Procedures have been created to set policies, standards and procedures for our day to day operations. Token Farms took into consideration and did thorough research of industry best practices. From visiting local California dispensaries from LA to Sacramento to partnering with vendors across the industry including, distributors, cannabis software companies, and cannabis manufacturers, Token Farms gathered large data insights from these resources. Managers will use SOP framework to develop target ranges and make assessments of individual performance. Token Farms currently has nineteen SOP’s written for the workplace listed below. Additional SOPs will be created and added to the inventory once business commences and opportunities are identified. 8 1. Advertising & Marketing Cannabis 2. Cycle Counts 3. Disaster Relief 4. General Cleaning 5. General Closing Procedures 6. General Opening Procedures 7. Handling & Storage of Cannabis 8. Medicinal Customer Transactions 9. Notification of Criminal Acts, Judgements, etc. 10. Ordering Wholesale Cannabis 11. Preventing Theft & Diversion 12. Record Retention 13. Receiving & Rejecting Cannabis Shipments 14. Recreational Customer Transaction 15. Responding to Adverse Events & Recalls 16. Track & Trace (METRC) 17. Visitor & Vendor Log-In Procedures 18. Waste Management 19. Delivery The following is a summary of these core day to day processes. Please refer to the SOPs provided as an attachment to this section for the full end to end process. Not all SOP’s were provided due to page limitations but are available upon request. Advertising & Marketing Cannabis Token Farms has procedures to ensure all advertisements will be in accordance with Medicinal and Adult Use Cannabis regulations and Safety Act along with local regulations. Cycle Counts Each week (5 days a week), the inventory specialists (IS) will perform logged audits of Token Farm’s inventory variances to check for any discrepancies. Any discrepancies found will be investigated and the inventory updated with an appropriate log entry in our POS system Greenbits describing the reason for the discrepancy. If a significant discrepancy is found, the IS must immediately notify the manager on duty (MOD) and work with them to notify the Bureau of Cannabis Control, City Manager and local law enforcement within 24 hours. Cycle count logs will be kept on file in a secured cabinet in the limited access area of the facility. Additionally, every 30 days the IS team will perform a full inventory audit of all products on a designated date each month. The General Manager will reconcile the results of the inventory cycle counts with the inventory data in METRC. 9 Check-in Process and Customer Transactions Although our store will treat all customers with the same high level of customer service, there will be some differences in the check-in process, customer profile data, sales approach, and purchase limitations. Token Farms will use POS system Greenbits and plans to utilize 4 registers on the sales floor for processing transactions. Please review the “Medicinal Customer Transaction” and “Recreational Customer Transaction” SOPs for a full description of our end to end process. Medicinal • Medicinal customer must meet the minimum age requirement of 18 years or older • Medicinal customer must have proper ID and acceptable medical recommendation, or state issued medicinal identification • A patient profile will be created for all new medicinal customers • For returning medicinal customers, the patient profile will be checked to confirm all information is accurate and up to date • Medicinal customers will be properly educated and provided the support they need to make informed decisions about their use of medicinal cannabis • Declinations of sales will be enforced and logged Recreational • Recreational customer must be age 21 or older and have proper valid ID • A customer profile will be created for all new recreational customers • For returning recreational customers, the customer profile will be checked to confirm all information is accurate and up to date • Consultations will be available upon request • Declinations of sales will be enforced and logged Delivery • Customers must follow recreational or medicinal sales requirements prior to delivery completion • Operating hours 9:00am-8:00pm • 4 vehicles will operate as delivery vehicles in Fresno • Customers will place order online and schedule delivery • Customers are required to provide the following information • First, Last Name • Date of Birth • Delivery Address • Phone Number • Multi-Channel Specialist will be notified of order through all channel systems and proceed to collect all items ordered before placing them in an opaque bag with delivery request receipt attached 10 • A Dispatch Agent will be responsible for routing all deliveries and communications • A Delivery Agent employed by Token Farms will perform the delivery in a timely manner while upholding all local and state regulations. See Token Farms Deliveries SOP for further details • Deliveries are not considered complete until the Delivery Agent returns to the premise and processes payment in the store. Disaster Relief Token Farms has procedures to address any situation in which we are unable to comply with any requirements due to a disaster, and the process for notifying the BCC of the inability to comply and request relief. Token Farms has a proven ability to react, comply and exceed the regulations set forth by World, State and Local officials specifically citing examples from the COVID-19 Pandemic. On March 20th, 2020, although, not required as stated by the Executive Order, Jennifer Mendonca immediately adjusted the business to provide customer service through a curbside only model. This took direct communication and authorization from the Chief of Police of Farmersville and the Bureau of Cannabis Control (BCC) prior to implementation. As additional information came forward through the Governors’ office and the Centers for Disease Control and Prevention (CDC) websites there were daily adjustments to ensure safety precautions for staff and customers. Prior to any CDC regulations Token Farms implemented standardized cleaning procedures and requirements of health checks for employees to work. Employee physical health was not the only thing we monitored; mental health was crucial during this time. Employees had different living circumstances and needed various exceptions to take time off work or requests to work in a more limited ability, in order to keep their household safe. Each time without question we made accommodations to support our teams ability to stay safe and work or take time off. The curbside model allowed for us to keep our staff and community safe while providing a safe place to purchase cannabis. Token Farms continues to adjust procedures daily as we learn more and continue to develop safer means to operate. General Cleaning Token Farms understands the value of having pride in our environment and will ensure that both the interior and exterior of the store remains clean and presentable at all times. In order to achieve this, we will have very stringent cleaning guidelines that will be followed by all employees as assigned to them. These cleaning duties will include all areas within the facility and around the premises. Furthermore, we will hire any third-party services necessary to maintain a clean and neat appearance for both the interior and exterior of the building. 11 General Opening & Closing Procedures Token Farms has a detailed Opening & Closing procedure to ensure employee safety and an efficient store opening and closing. Opening Procedures The following tasks will be accomplished as part of the opening procedures: • Employee arrival protocol which requires a minimum of one hourly or salaried employee and the manager on duty be onsite before anyone can enter the premises • Perimeter check prior to entering the premises inclusive of delivery vehicles • Preparing inventory displays • Preparing workstations with inventory for sale • Starting all computer and POS systems • Updating interior signage and menus as necessary • Ensuring reception and sales floor is clean and presentable • Completing any required paperwork as needed Closing Procedures • At closing, all employees departing the premises must be escorted to their automobiles by security • There will always be two employees (one being the manager on duty) in the premises for final closing • The security guard will be outside of the door until the last two employees have departed • All sellable inventory will be removed from the sales floor and placed back into the limited access vault • All remaining tills will be deposited into the safe located in the vault • All cleaning duties will be completed by each employee • All delivery vehicles secured, free of cannabis or cannabis related products • All alarms are set prior to exiting the premises Handling and Storage of Cannabis Products Token Farms has procedures to prevent contamination, preserve the integrity of cannabis products, and promote the health and safety of all customers. This will be accomplished by ensuring that all employees maintain high standards of personal hygiene and handle cannabis products with the required care and sanitary equipment. Please review the “Handling & Storage of Cannabis” SOP for a full description of our end to end process. 12 Notification of Criminal acts, Judgements, etc. Token Farms has procedures to ensure that the BCC is notified in writing of a criminal conviction, civil judgement, violation of labor standards or revocation of a local license or permit of any owner, either by mail or electronic mail, within 48 hours of the conviction. Ordering Wholesale Cannabis Products Token Farms will only purchase inventory from compliant distributors who are properly licensed by the state and adhere to the strict product testing requirements. We will require all distributors to provide proof of an up-to-date distribution license. This evidence will be stored on-site and be made available to local and state officials upon request. Additionally, Token Farms will require all of its distributors to follow city ordinances. Any distributor which does not meet state or local compliancy will not be purchased from. Token Farms anticipates we will be ordering new inventory on a weekly basis. Ordering of inventory will be based on need as determined by reporting from our inventory system. Only approved staff will be allowed to order new cannabis products. All deliveries must be pre-arranged with specific date and time of arrival to ensure the safety of customers and employees. Unscheduled shipments will be refused. Preventing Theft & Diversion of Cannabis Products To prevent theft and diversion of cannabis Token Farms will implement the following measures: • Staff who are found to be involved in theft or diversion will result in immediate termination and will be reported both to city law enforcement and state officials • Customers will have their ID’s and or medical cannabis paperwork checked in the reception area • Electronically maintain records of all medicinal members and customers including their ID #, ID Expiration Date, and basic contact information • Enforcement of strict purchase limits and denying sale to medicinal members who are knowingly diverting products for non-medicinal uses • Following the states strict cannabis track and trend requirements and immediately investigating discrepancies in inventory • Regular inventory audits and cycle counts as described in our “Cycle Count” SOP • Enforcement of daily sales restrictions for single use adult-use cannabis: • 28.5g of non-concentrated cannabis • 8g of concentrated cannabis • Enforcement of daily sales restrictions for single use medicinal cannabis: • 8oz of medicinal cannabis 13 • Amounts cannot be combined for adult-use and medicinal use to increase allowable amount per day • All products including displays on the sales floor will be in secured in locked cabinets, and fixtures reducing the risk of theft • Employees will not be allowed to take personal items into limited access areas such as but not limited to the vault, receiving areas, sales floor. Personal items are only allowed in the employee break room Please review the “Preventing Theft & Diversion of Cannabis Products” SOP for a full description of our end to end process. Records Retention All records related to Token Farms commercial cannabis activity will be kept and maintained for at least 7 years. These records include but are not limited to: • Financial records • Personnel records • Training records • Contracts with other licensees • Permits • Licenses • Security records • Cannabis destruction records Premises may be inspected, and records of the business owners, audited by the City and State officials for compliance on a quarterly basis or at any reasonable time at the City or state’s discretion. Receiving & Rejecting Cannabis Shipments Token Farms has a thorough policy for receiving and, if warranted, rejecting cannabis shipments. All shipments will be delivered to the premises in the limited access area. All shipments will be reviewed and compared against the invoice to ensure all product is present and matches product descriptions. All discrepancies, signs of tampering, and/or quality issues will be discussed with the distributor representative and, if warranted, the shipment may be rejected. Also, any suspected theft or diversion related to delivery of the product will be investigated immediately and acted upon if necessary. Once a shipment has been accepted by Token Farms, all inventory will be received in the METRC enabled POS system, sorted, tagged and stored in the vault or sent to the sales floor for immediate sale. Please review the “Receiving & Rejecting Cannabis Shipments” SOP for a full description of our end to end process. 14 Responding to Adverse Events and Recalls Token Farms will ensure the highest level of product safety. Token Farms will respond swiftly and take all concerns seriously in regard to all adverse events related to product sold to customers. All events will be tracked and investigated within 24 hours by the Store Manager or if not available, the next available manager on duty. Serious adverse events will be reported to the BCC and trigger a series of events that may result in recall of product(s). Track & Trace Token Farms has procedures to ensure all commercial cannabis activity, including the purchase, sale, test, packaging, transfer, transport, return, destruction, or disposal, of any cannabis goods is properly logged into METRC. Track and trace procedures further explained in the “Packaging and Labeling Requirements” section of the Business Plan. Visitor and Vendor Log In-Procedures Token Farms Visitor and Vendor protocols will seek to minimize the amount of exposure vulnerable areas of the business to non-employee individuals. Authorized non- employee individuals may include outside vendors, contractors, investors or other individuals who have a bona fide business reason for entering the dispensary’s limited access area. Only individuals aged 21 years or older may be allowed in the limited access area. At no point will any member of the general public be allowed inside the limited access area. Please review the “Visitor and Vendor Log In” SOP for a full description of our end to end process. Visitors All visitors will be required to notify Token Farms management of their estimated date and time of their arrival at the store. Before allowing entry to any limited access area, the visitor will also require senior management approval to do so and will be accompanied by an authorized Token Farms manager. Prior to escorting any visitor into a limited access area, the Token Farms management representative must first submit a visitor log entry detailing the visitor’s name, the date and estimated time the visitor would be entering the area, and a short description of the reason for the visit. Visitors will be required to wear a “Visitor” badge. Once a visitor has completed their business-related task, they will be escorted out of the area by the Token Farms management representative. The representative will then write the time of the visitor’s departure in the respective visitor log entry. Vendors All Vendors will be required to notify Token Farms management of their estimated date and time of arrival and instructs the vendor to contact their Token Farms purchasing 15 representative to schedule the final drop time once the vendor representative is in route to the store. Prior to escorting the vendor into the limited access area, the Inventory Specialist will first submit a visitor log entry including the date and estimated time of entry, vendor’s name and license number, vendors employee ID number, and a short description of the reason for the visit. Visitors will be required to wear a badge. At no point will the vendor be allowed to enter the vault. Any checks requested by vendor for payment will be processed by the District Manager and sent via email to the MOD on site to be printed and issued to vendor. Once the vendor has secured the payment, received any necessary signatures on behalf of Token Farms and is ready to depart, they will be escorted out of the facility by their assigned Inventory Specialist. The Inventory Specialist will then write the time of the vendor’s departure in the respective vendor log entry. Enhanced Product Safety Token Farms will purchase all of its cannabis product inventory at wholesale cost from reputable California licensed commercial distributors. Token Farms plans to purchase and sell a wide variety of regulated goods in its retail store. We will offer the same categories of items to both our medicinal and recreational customers as supply and regulations allow, however products labeled as “For Medical Use Only” will only be sold to medicinal customers. These product types, which come in a wide variety of ingestion methods and strengths, are listed below. Token farms will only carry cannabis products that do not exceed legal THC limits as outlined by state law. Cannabis Product Categories I nclude but are not limited to (Recreational/Medicinal): • Flower (40% Mix of Sales) o Cannabis (Pre-Packaged) o Pre-rolls • Vape (30% Mix of Sales) o Vape Cartridge o Disposable Vape Cartridge • Edibles (Solid) (10% Mix of Sales) o Variety of infused cannabis pastries (brownies, cookies, rice crispy treats) o Variety of infused cannabis candy (mints, candy, chocolate bars, gummies) o Cannabis Oil Capsules (Indica/Sativa) o Cannabis Pet oils/balms • Edibles (Liquid) (Less than 2% Mix of Sales) 16 o Cannabis Beverages o Cannabis Tincture (Indica/Sativa) o Sublingual Spray • Concentrates (10% Mix of Sales) o Wax o Live Resin o Rosin o RSO o Budder/Badder o Sugar o Sauce o Diamonds o Hash • Topicals (Less than 2% Mix of Sales) o Lotion o Oil o Spray o Balm o Patches o Bath Bombs • CBD Only Products (Less than 2% Mix of Sales) • Tinctures (Less than 2% Mix of Sales) o Vape o Concentrate o Edibles o Topicals • Non-Cannabis Related Products (Less than 2% Mix of Sales) o Vape Batteries o Smoking Accessories (pipes, papers, grinders, etc.) o Token Farms branded merchandise 17 Product Testing Requirements and Procedures Token Farms will only be accepting products from distributors whose products have undergone and passed testing at a California State Licensed test facility. All products received must be accompanied by a valid Certificate of Authenticity (COA) which has the laboratory test results for each product to be sold. Upon product arrival to our location, the Inventory Specialist will first verify the Certificate of Authenticity to be valid and then verify the batch labels identified on the physical product match the batch labels associated with the corresponding COA’s. Only product that has been through this verification process along with the other steps associated with our inventory processing procedures as listed below will be received for sale at Token Farms. Product Inventory and Quality Control Procedures Token Farms will take extraordinary steps to ensure that all cannabis products carried in the store are of highest quality and compliant with all state laws. Upon the distributor arriving to our location with our cannabis product order, they will first check in with the receptionist following the vendor check in process. An inventory specialist will meet them in the waiting room and escort them back to the limited access area. The Inventory Specialist will verify all units are accounted for by matching the invoice piece count to the physical piece count. Once units are physically verified to match the invoice, the IS will then verify the Certificate of Authenticity for each product. They will do so by verifying the Certificate of Authenticity to be valid, before proceeding to match the batch numbers on the physical product to the batch numbers on the related Certificate of Authenticity. Once these steps are verified to be accurate Token Farms will process payment by check to the vendor and physically sign off on the invoice. Next the IS will log in to the POS software named Greenbits and accept the related manifest, thus transferring control of product from the distributor to Token Farms. Once product has been successfully entered into the electronic tracking system solution, the product will be unpacked, properly tagged with state compliant METRC labels and placed on the appropriate storage shelf or refrigerator and is ready for sale. Inventory will be rotated on a First-In, First-Out, (FIFO) system to help prevent loss of inventory. Please review the “Handling & Storage of Cannabis” SOP for a full description of our end to end process. Cannabis Storage Any cannabis products not on the sales floor will be stored in the limited access vault behind a locked metal door. Cannabis products on the sales floor will be kept in a temperature-controlled location without direct exposure to sunlight at all times. Certain cannabis products requiring refrigeration will be stored in refrigeration units set between 35 to 42 degrees Fahrenheit both on the sales floor and in the vault. Expired Inventory Expiration dates will also be checked on all products during the weekly inventory audits. If any products are found to have expired or have been damaged, an inventory 18 specialist will be assigned to properly log and move product to designated locked waste management chest. In accordance with state law, all expired or damaged products will be removed from the active inventory, logged into the electronic tracking system and set aside to be properly destroyed as outlined in the Waste Management procedures. Packaging and Labeling Requirements Token farms will only intake properly packaged inventory from distributors who can provide track and trace records of the incoming inventory having been tested by a licensed testing laboratory. Token Farms will ensure all incoming cannabis products have been properly packaged before being accepted. Furthermore, staff will visibly verify that all products being sold have their packaging remain “tamper free” and properly labeled for retail sale as per the MAUCRSA packaging and labeling guidelines. Exit Packaging Token Farms will utilize branded opaque packaging approved by the state for use in cannabis retail. Product Track and Trace Procedures Token Farms will use a state compliant and city approved electronic tracking system solution, which will allow us to remain compliant with city and state regulations while helping to identify key data points to streamline and optimize inventory management at each phase of the operation. This system will also include accounting software that provide audit trails of both products and cash. Using the electronic tracking system, the assigned inventory specialist will immediately add newly arrived orders under uniquely identified manifests. Each manifest contains a list of each item purchased, the number purchased, its wholesale price, the supplier’s name, invoice number and the date the items were transferred into Token Farms’ inventory. These manifests will be stored in a data cloud and remain accessible for review by anyone with sufficient user permissions. Once added, the system will automatically track the inventory levels for each new batch of items. As items are purchased, each item’s affixed barcode will be scanned removing the item from the inventory after the transaction has been completed. Inventory Specialists will perform inventory audits on a daily basis and update each supply count accordingly. Inventory deviations will be immediately reported to management for investigation. Token Farms will designate the Store Manager and Operations Manager as the track and trace administrator for the state system, METRC. They will be responsible for authorizing select Inventory Specialists to act as representatives with the express purpose of aiding in the submission of compliant track and trace logs. Employees may only use their assigned username and password to submit information to the system. To prevent tampering, all other Token Farms user accounts will not be granted view or entry/edit right to the track and trace functions of the system. Token Farms will maintain 19 a complete and accurate list of all track and trace system administrators and representatives which will be made available upon request. Pursuant to state track and trace regulations, all qualified transaction involving cannabis products will be logged. These transactions include: • Receipt of cannabis goods from a distributor • Sale of cannabis goods to an adult cannabis consumer or cannabis patient/primary caregiver. • Return of cannabis goods from an adult cannabis consumer or cannabis patient/primary caregiver. • Return of cannabis goods to distributor • Destruction of cannabis goods • Transfer of cannabis goods to a waste facility for destruction During this process, any discrepancies found in the information entered into the track and trace system will be corrected immediately upon discovery. In the event the authorized inventory specialist is not able to access the track and trace system, the inventory specialist will manually record the transaction and will enter it into the system upon the restoration of access to the track and trace system. All records created during this period will be kept onsite as evidence of the downtime. The Inventory Specialist will also be required to notify Token Farms management of the event within 24 hours of such event. Financial Projections HERBI- DISTI}ISU II$N $OLUTIONS To Whom it moy Concern, It is my absolute pleosure to recammend tennifer Mendonco and the Token Form Fomily for a cannabis license in the City of Fresno. I hove thoroughly enjoy my time working with )enniJer over the last year. She is honest, dependable, ond incredibly hard-working. In our time working together lennrfer hos quickty grown her business- she is now one of my top accounts in the stote. Many hove tried, but only o few have been successfulat adopting the way the Jennifer has during this CAWD-L9 pandemic. Keeping her staff safe snd still ernplayed. lennifer is strong leoder in cannabis industry ond has made sure that her team has o strong focus on education and customer service. I am proud to be her vendar and her friend. She is an asset to the city of Farmersville and the cannabis community as a whole. Please feellree to contact me ot mkidder@HERBl.com or 975-793-0481 shauld you like to discuss tennifels quolificotions ond experience further. I would be happy to expand on my recommendation. Best wishes, Marionne Kidder Account Manager- HERBL Solutions HERBL Distribution 5olutions 749 Ward Dr. Goleta, CA 93111 1 Handling & Storage of Cannabis Standard Operating Procedures Date: 10/14/18 Version: 1 Last Updated By: JMendonca o Purpose The purpose of this procedure is to prevent contamination, preserve the integrity of cannabis products and to promote the health and safety of qualified all customers. o Authority California proposed cannabis code of regulation sections §5033 and §5410. o Scope This procedure applies to all dispensary personnel to prevent contamination of cannabis products. o Responsibility o Store Manager Store Management (SM) is responsible for working with staff to keep this procedure up-to-date and revised as needed. The SM is ultimately responsible for responding to any questions or concerns the BCC or local law enforcement has regarding any procedures or issues related to the handling or storage of cannabis. o Manager-on-Duty Manager-on-Duty (MOD) are responsible for ensuring all staff is compliant with this procedure. Managers are to train all required personnel on the proper handling and storage of all cannabis products using the most recent version of this SOP. o Personnel Performing the Job – All Staff Personnel must follow the correct procedures in accordance with this SOP. Personnel are responsible for determining how to store and handle each item sold by the dispensary. Personnel are also responsible for reporting any personal health condition that might compromise the cleanliness or quality of the cannabis being handled. o Procedures o Maintaining personal cleanliness to promote the health and safety of customers, staff, and neighbors by keeping a clean, orderly and sanitary facility always. 1. Prior to the start of an employee’s shift of after a break: • Employees must store all items unnecessary for the shift, including all food or beverage containers, in a locker, shared refrigerator, or the employee break area. 2 • Before entering a space containing cannabis, employees must follow proper hand washing procedures, including cleaning hands and exposed portions of their forearms up to their elbows as necessary. 2. Before serving their first customer in the dispensary all employees should: • Clear their workspace and the dispensing surface • Wipe the surface using a disposable surface wipe a. Sanitary wipes and the appropriate disposal bin shall be clearly marked and stored beneath each dispensary counter PoS station. 3. Responding to personal injuries: • The responding employee should immediately cover the injury using the dispensary’s provided emergency first aid kit. • Nearby employees should immediately isolate any cannabis product exposed near the incident away from the remaining inventory. • Any incident involving blood or bodily fluids should immediately be reported to the MoD, whereby the MoD will determine if paramedics should be called to further assist the situation. • Before dispensing additional cannabis products from the affected area, any blood or bodily fluids spills shall be thoroughly cleaned and disinfected from all affected surfaces by the MoD, according to the dispensary’s general cleaning standard operating procedures. o Non-Perishable Storage Non-perishable Cannabis product must be properly stored in the limited access vault or secured sales floor when not being handled. This prevents the product from being unnecessarily exposed to potential contaminants and UV rays. 1. New shipments of non-perishable cannabis product must be stocked in one of the corresponding containers housed in the limited access vault on a First-In, First-Out, (FIFO) basis. 2. New product must be stocked behind existing stored product to ensure the oldest product is moved first. 3. At the time of stocking, if any of the existing or new inventory is shown to be expired, damaged, leaking, bulging or any other visible signs, the employee must immediately notify a MoD and follow proper waste management procedures. At no point should items known to be contaminated or damaged be left stored alongside clean product. 4. Upon being transported to the sales floor, non-perishable product may be placed within the corresponding storage space until the dispensary is preparing to close. 5. Within one hour of the dispensary closing, all non-perishable cannabis product on the sales floor must be placed back in the limited access vault. o Perishable Product Storage Perishable Cannabis product must be properly stored in the locked temperature-controlled refrigerator housed within the limited access vault and secured sales floor when not being handled. This prevents the product chilled to a specified temperature range to prevent unwanted deterioration. 3 1. Employees must regularly check the limited access vault refrigerator’s thermometer to assure that the cannabis product is being kept between 35 to 42 degrees Fahrenheit. 2. New shipments of perishable goods must be stocked in the corresponding container or shelf within the refrigerator on a First-In, First-Out, (FIFO) basis. 3. New product must be stocked behind existing stored product to ensure the oldest product is moved first. 4. At the time of stocking, if any of the existing or new inventory is shown to be expired, damaged, leaking, bulging or any other visible signs, the employee must immediately notify a MoD and follow proper green waste management procedures. At no point should product known to be contaminated or damaged be left stored alongside clean product. 5. Upon being transported to the sales floor, perishable product must immediately be placed within the sales floor refrigerator behind the sales counter until sold or until the dispensary is preparing to close. 6. Within one hour of the dispensary closing, all perishable cannabis product on the sales floor must be placed back into the limited access vault refrigerator. o Returned Product any cannabis product returned by a customer that is outdated, damaged or whose packages has been opened must be quarantined separately from the active inventory. 1. Upon returning a product to the dispensary, the employee handling the transaction should inspect the product(s) in order to determine if it that qualifies for quarantine. 2. If the employee determines the product should be quarantined, the employee must first complete the return, before printing out a secondary copy of the return receipt. 3. After printing out the receipt, the employee must place the product in an opaque bag and affix the receipt to the outside of the bag. Should the product be leaking any of its contents the employee should first put on a pair of disposable gloves located beneath their POS station. 4. The employee may then place the product in a designated return bin located in the limited access vault before disposing of their gloves in the nearest trash receptacle designated for that purpose. 5. At the end of each business day, all returned products must be gathered by the MoD or Inventory Specialist and properly stored for later disposal in accordance with the company’s green waste management procedures. o Contamination Risks any health condition that could compromise the cleanliness or quality of the dispensary’s cannabis product represents a risk to the customer’s safety and must be prevented. 1. Employees who suspect they are or have developed a health condition that could be potentially passed on to product, employees or customers must immediately notify the MoD. 2. At the discretion of the MoD, the employee should be sent home immediately without further contact with any cannabis product. 4 3. Should the MoD suspect a particular product or products have already been compromised, they should not hesitate to quarantine the items and dispose of them pursuant of the dispensary’s waste management procedures. 4. Employees with a compromising health condition should not be allowed to return to work until given the all clear by a registered physician or once they’ve shown sufficient evidence that the health condition has passed. Once cleared the employee may present any evidence including a doctor’s note to the MoD for final approval before being allowed to return to work. Medicinal Customer Transaction Standard Operating Procedures Date: 9/27/20 Version: 2 Last Updated By: JMendonca •Purpose The purpose of this procedure is to ensure all necessary steps are taken to properly register a medicinal customer and all transactions follow state guidelines. •Authority California proposed cannabis code of regulation sections §5032, §5037, §5400, §5402, §5404, §5409, §5425, and §5426. •Scope This procedure applies to any person who will be assisting medicinal customers with registration or purchases. •Responsibility o Store Management Store Management (SM) is responsible for working with staff to keep this procedure up to-date and revised as needed. The SM is ultimately responsible for ensuring medicinal customers are properly logged and their satisfaction levels have been met or exceeded. o Manager-on-Duty Managers-on-Duty (MOD) are responsible for ensuring all staff is compliant with this procedure. Managers are to train all employees on their department’s proper guidelines for assisting a medicinal customer. o Personnel Performing the Job – Receptionist, Dispensary Agent Personnel must follow the correct procedures in accordance with this SOP. Personnel are responsible for ensuring all guidelines are followed and the medicinal customer experience meets or exceeds company standards. •Procedures o Receptionist Check-In once a medicinal customer enters the building a Receptionist will greet the customer and begin the check-in process 1.Once the customer has been identified as medicinal customer procced to ask for: a valid physician’s recommendation for the medicinal customer or for a person for whom he or she is a primary caregiver along with one of the following acceptable forms of identification: 1 o A document issued by a federal, state, county or municipal government, or a political subdivision agency thereof including, but not limited to, a valid motor vehicle operator’s license, that contains the name, date of birth, physical description and picture of the person; or a valid identification card issued to a member of the Armed Forces that includes a date of birth and a picture of the person. o A valid passport issued by the United States or by a foreign government. 2.As the customer presents proper identification and a physician’s recommendation begin to set them up in Greenbits as a new or returning medicinal customer. If new continue to step 3. If returning continue to step 5. 3.If the customer has been deemed a new medicinal customer continue to register them through the Greenbits system by selecting new and follow all necessary steps to enter the customer into the Greenbits database and capture digital copies of medical recommendations. 4.Once a customer has completed registration, they will automatically be placed in the system que. 5.If the customer has been deemed a returning medicinal customer, then search Greenbits database for the customer’s file. Once selected simply add the customer to the que and have the customer take a seat in the waiting area for their turn. 6.Consultations are available for medicinal customer if requested have the customer wait in the waiting room for the next available Dispensary Agent or MOD. 7.The sales floor should have no more than 3 customers to every 1 Dispensary Agent. As traffic permits notify the customer to approach the sales floor door according to order by which they were queued. Ensure the door shuts behind each customer before instructing another customer to approach the door and be allowed in. o Dispensary Agent Transactions as Receptionist allow customers into the sales floor, they will be greeted by a Dispensary Agent and met out on the sales floor or at the display counters to assist 1.Customers will have the opportunity to roam the sales floor of the dispensary to view product availability. 2.Once a dispensary agent frees up they will call the next customer in the que and so forth. 3.Once the customer has decided on which product they’d like to purchase, gather all product before adding anything to the POS checkout list. At this point click on the customer in the que and begin scanning the items requested. After all items have been entered into POS, tender the transaction. 2 4.If for any reason you must temporarily stop the checkout procedure and leave your station, make sure to immediately pause the transaction in Greenbits and place all items on the back counter out of reach of the customer. •Should the transaction be cancelled completely, clear the customer’s transaction, replace their items in their appropriate shelving space and update the customer’s statue in the queue. 5.After printing out the receipt, the employee must place the product in the opaque bag with receipt, before handing it to the customer. 6.After handing off the customer’s order, thank them for shopping with us direct the customer to the appropriate exit door. At no point should a customer continue to roam the sales floor after being removed from the que. o Providing information to qualifying medicinal customers staff must ensure all customers are properly educated and have been provided the support they need to make informed decisions about their use of medical cannabis 1.Daily, Receptionists and Dispensary Agents will check all educational displays in the waiting room and sales floor areas to ensure that all dispensary pamphlets and other cannabis educational resources are available 2.When medicinal customers or caregivers have questions about how to select and use their medical cannabis products or accessories, the Receptionist or Dispensary Agent may provide information as directed by the company such as: •Describe how to use a specific product in a safe and effective manner •Provide the medicinal customer or caregiver with any written educational materials, if available •Perform a dry-run with non-cannabis materials, if feasible (such as showing how to apply a balm) 3.For customers who are requesting additional information, either the Receptionist or Dispensary Agent assisting the customer should set up a consultation with the MOD or another available Dispensary Agent for counseling and long-term recommendations. 4.In all cases, the Receptionist will enter recommendations made to the customers into their profile within Greenbits 5.The MOD may request the creation of new resources at any time, but will consider ordering the creation of new resources or the editing of existing resources in the following circumstances: •New research is released with information that is particularly helpful or relevant for customers, such as a new study on a qualifying condition within the state •New regulations are passed that affect the medical cannabis program’s qualifying conditions, the forms of medical cannabis available for medicinal customers, or the rights, responsibilities, or safety of medicinal customers or caregivers •A recurring question or concern could be best answered through a new resource or handout 3 o Declining to dispense medical cannabis to maintain compliance with all limits on medical cannabis purchases and to support the safety of medicinal customers, caregivers, staff, and the neighborhood it may be necessary to decline the sale of medicinal cannabis to a customer. 1.If a Dispensary Agent determines that a medicinal customer or caregiver is ineligible to purchase medical cannabis, or if that medical cannabis is unavailable and no other suitable alternative exists for purchase the Dispensary Agent must deny the sale. 2.Ineligibility for purchase may include: •Expired recommendation for medical cannabis •Expired State registration •Being over the department limit for medicinal customer purchase •Appearing intoxicated or drugged •Otherwise leading the Dispensary Agent to feel unsafe 3.If the reason for the denial of the sale is that the customer appears intoxicated, drugged or other similar reasons, or if the customer is leading the Dispensary Agent to feel unsafe, the Dispensary Agent should request the assistance of the MOD, who shall make the final determination. If the sale if denied for one of these reasons the MOD will notify the customer that no medical cannabis will be dispensed and if necessary, may have security personnel or the local police escort the medicinal customer or caregiver off the premises. o Recording the denial of a sale after denying a sale the Dispensary Agent should document the denial of sale in the customer’s Greenbits profile. 1.Documentation should be reviewed by MOD and include: •Date and Time •Identity of the customer •Identity of the Dispensary Agent •A detailed reason for the denial 2.If the Dispensary Agent is unable to document the denial of sale in a timely manner due to having additional customers in queue, they may document the denial on a separate sheet and provide it to the MOD for later entry into the customer’s records by the end of day. 3.The MOD will review all such notes to determine if the customer needs more education on purchase limits, if the company needs to change its inventory, if the company needs to provide additional training to staff, or if other SOP’s need to be created or updated to protect customers or staff. o Daily dispensing limits by customers Both adult-use and medicinal customers have a maximum daily limit they can purchase within 24 hours. (Includes multiple retail locations) 1.Enforcement of daily sales restrictions for single use adult-use cannabis: •28.5g of non-concentrated cannabis •8g of concentrated cannabis 2.Enforcement of daily sales restrictions for single use medicinal cannabis: 4 •8 oz. of medicinal cannabis or, •Amounts cannot be combined for adult-use and medicinal use to increase allowable amount per day o Record of Sales All customer transactions will be recorded into Greenbits state compliance reporting and can be customized to the dispensary’s needs. 1.A licensed retailer shall maintain an accurate record of sale for every sale made to a customer. 2.A record of cannabis goods sold to a customer shall contain the following information: •The first name and employee number of the employee who processed the sale. o A licensed retailer shall be able to identify the employee associated with each employee number upon request from the BCC. •The first name and retailer-assigned customer number for the customer who made the purchase. o A licensed retailer shall be able to identify the customer associated with each customer number upon request from the BCC. •The date and time of the transaction •A list of all the cannabis goods purchased, including the quantity purchased •The total amount paid for the sale including the individual prices paid for each cannabis good purchased and any amounts paid for taxes. o A licensed retailer shall be able to identify the employee associated with each employee number upon request from the BCC. o A licensed retailer shall be able to identify the customer associated with each customer number upon request from the BCC. 5 Recreational Customer Transaction Standard Operating Procedures Date: 11/13/20 Version: 2 Last Updated By: JMendonca • Purpose The purpose of this procedure is to ensure all necessary steps are taken to properly register a Recreational Customer and all transactions follow state guidelines. • Authority California proposed cannabis code of regulation sections §5032, §5037, §5400, §5402, §5404, §5409, §5425, and §5426. • Scope This procedure applies to any person who will be assisting Recreational Customers with registration or purchases. • Responsibility o Store Management Store Management (SM) is responsible for working with staff to keep this procedure up to-date and revised as needed. The SM is ultimately responsible for ensuring the Recreational Customer is properly logged and all customer satisfaction levels have been met or exceeded. o Manager-on-Duty Manager-on-Duty (MOD) are responsible for ensuring all staff is compliant with this procedure. Managers are to train all employees on their department’s proper guidelines for assisting a recreational customer. o Personnel Performing the Job- Receptionist, Dispensary Agent Personnel must follow the correct procedures in accordance with this SOP. Personnel are responsible for ensuring all guidelines are followed and the customer service meets or exceeds company standards. • Procedures o Receptionist Check-In once a recreational customer enters the building a Receptionist will greet the customer and begin the check-in process. 1. After identifying the individual as a recreational and not medicinal customer proceed to ask for one of the following acceptable forms of identification: 2 A document issued by a federal, state, county or municipal government, or a political subdivision agency thereof including, but not limited to, a valid motor vehicle operator’s license, that contains the name, date of birth, physical description and picture of the person; or a valid identification card issued to a member of the Armed Forces that includes a date of birth and a picture of the person. • A valid passport issued by the United States or by a foreign government. • Customer must be 21 years of age or older. 2. All customers will have their ID scanned for age verification prior to being allowed to the sales floor. If they’re new continue to step 3. If returning continue to step 5. 3. If the customer is new, continue to register them through Greenbits by selecting “New” before following all necessary steps to enter the customer into the database and capture all required personal documentation. 4. Once a customer has completed registration on the Receptionists IPAD they will automatically be placed into the system’s queue. After receiving the IPAD back, have the customer take a seat in the waiting area while they wait for their turn. Proceed to step 6. 5. If the customer is returning, search the Greenbits database for the customer’s profile by scanning their ID and verify that all of their information is still up to date. Once selected, simply add the customer to the queue and have them take a seat in the waiting area while waiting their turn. 6. Consultations are available for recreational customers upon request and subject to current availability. If a recreational customer requests a consultation, have the customer wait in the waiting room for the assigned MOD or Dispensary Agent to assist them. 7. The Cannabis sales floor should have no more than 3 customers to every 1 Dispensary Agent assisting customers behind the sales counter during regular traffic periods. As traffic permits notify the customer and direct them to approach the sales floor entry door according to the order by which they were queued. Ensure the door shuts behind each customer before instructing another customer to approach the door and be allowed in. 8. Should at any time a customer in the waiting area desire to leave, kindly thank them for coming in and remove their profile from the active customer queue. Dispensary Agent Transactions as Receptionist allow customers into the sales floor, Dispensary Agents will be available at the register and the sales floor for customer assistance. 1. Customers will have the opportunity to roam the sales floor of the dispensary while within eyesight of employees always, to view product selection and availability. 2. Once a dispensary agent frees up, they will locate the next customer in the que and so forth. 3. Once the customer has decided on which product(s) they’d like to purchase, gather all items before scanning anything into the POS checkout list. Once 3 gathered, click on the customer’s profile in the queue and begin scanning the items requested. After all items have been entered into the POS checkout, verify the order is accurate one last time before tendering the transaction. 4. If for any reason you must temporarily stop the checkout procedure and leave your station, make sure to immediately pause the transaction in Greenbits and place all items on the back counter out of reach of the customer. • Should the transaction be cancelled completely, clear the customer’s transaction, replace their items back in their appropriate shelving space and remove the customer from the queue. 5. After printing out the receipt, you must place the product in an opaque bag before handing it to the customer with their receipt. 6. After handing off the customer’s order, thank them for shopping with us and direct the customer to the exit door. At no point should a customer be allowed to continue roaming the sales floor after being removed from the queue. o Declining to dispense cannabis to maintain compliance with all limits on cannabis purchases and to support the safety of customers, caregivers, staff, and the neighborhood it may be necessary to decline the sale of cannabis to a customer. • If a Dispensary Agent determines that a customer is ineligible to purchase cannabis, or if that cannabis is unavailable and no other suitable alternative exists for purchase the Dispensary Agent must deny the sale. • Ineligibility for purchase may include: • Expired State registration • Being over the department limit for recreational customer purchase • Appearing intoxicated or drugged • Otherwise leading the Dispensary Agent to feel unsafe • If the reason for the denial of the sale is that the customer appears intoxicated, drugged or other similar reasons, or if the customer is leading the Dispensary Agent to feel unsafe, the Dispensary Agent should request the assistance of the MOD, who shall make the final determination. If the sale if denied for one of these reasons the MOD will notify the customer that no cannabis will be dispensed and if necessary, may have security personnel or the local police escort the customer off the premises. o Recording the denial of a sale after denying a sale the Dispensary Agent should document the denial of sale in the customer’s Greenbits profile. • Documentation should be reviewed by MOD and include: • Date and Time • Identity of the customer • Identity of the Dispensary Agent • A detailed reason for the denial • If the Dispensary Agent is unable to document the denial of sale in a timely manner due to having additional customers in queue, they may document the denial on a separate sheet and provide it to the MOD for later entry into the customer’s records by the end of day. • The MOD will review all such notes to determine if the customer needs more education on purchase limits, if the company needs to change its 4 inventory, if the company needs to provide additional training to staff, or if other SOP’s need to be created or updated to protect customers or staff. o Daily dispensing limits by customers Both adult-use and medicinal customers have a maximum daily limit they can purchase within 24 hours. (Includes multiple retail locations) 1. Enforcement of daily sales restrictions for single use adult-use cannabis: • 28.5g of non-concentrated cannabis • 8g of concentrated cannabis 2. Enforcement of daily sales restrictions for single use medicinal cannabis: • 8 oz. of medicinal cannabis or, • Amounts cannot be combined for adult-use and medicinal use to increase allowable amount per day o Record of Sales All customer transactions will be recorded into Greenbits state compliance reporting and can be customized to the dispensary’s needs. 1. A licensed retailer shall maintain an accurate record of sale for every sale made to a customer. 2. A record of cannabis goods sold to a customer shall contain the following information: • The first name and employee number of the employee who processed the sale. o A licensed retailer shall be able to identify the employee associated with each employee number upon request from the BCC. • The first name and retailer-assigned customer number for the customer who made the purchase. o A licensed retailer shall be able to identify the customer associated with each customer number upon request from the BCC. • The date and time of the transaction • A list of all the cannabis goods purchased, including the quantity purchased • The total amount paid for the sale including the individual prices paid for each cannabis good purchased and any amounts paid for taxes. o A licensed retailer shall be able to identify the employee associated with each employee number upon request from the BCC. o A licensed retailer shall be able to identify the customer associated with each customer number upon request from the BCC. Preventing Theft & Diversion Standard Operating Procedures Date: 10/14/20 Version: 2 Last Updated By: JMendonca •Purpose The purpose of this procedure is to promptly document and report any loss or theft of cannabis from the dispensary to the appropriate law enforcement agency and the BCC. •Authority California proposed cannabis code of regulation sections §5036 and §5409 •Scope This procedure applies to all employees of the cannabis dispensary whom suspects theft or diversion of the dispensary. •Responsibility o Store Manager General Management (SM) is responsible for working with staff to keep this procedure up-to-date and revised as needed. The SM is ultimately responsible of overseeing all investigations and verifying compliance with requirements. o Managers-on-Duty Managers-on-Duty (MOD) are responsible for ensuring their staff is compliant with this procedure. Managers are to train all employees in the proper protocols for reporting any suspected theft or diversion. Managers are to initiate internal investigations and liaise with local law enforcement. o Personnel Performing the Job – All Staff Personnel must follow the correct procedures in accordance with this SOP. Personnel are responsible for notifying Management of any theft or diversion. •Procedures o Initial Investigation of Suspected Theft of Diversion If an employee finds evidence of suspected theft or diversion, the employee should immediately notify the MOD. The MOD should immediately initiate an investigation to confirm or rectify the suspected theft or diversion. 1. Review the details presented by the employee reporting the issue. •Create an initial incident report detailing the date and time, incident or discrepancy description, name of the local law enforcement agency that was notified, identification of any employee involved, chain of events and where applicable, the item(s) that were taken or lost. 2.Investigate the possibility of an inventory maintenance error. 1 •If an employee is deemed responsible for an error, the MOD should log the error, add a note to the file of that employee and that the employee retrained on proper inventory maintenance. 3.If the MOD confirms theft or diversion, the MOD must report to the BCC and local law enforcement within 24 hours of the initial notification by an employee. 4.The SM should follow up with the MOD at regular intervals, not exceeding six hours or the end of the business day, whichever comes first, in order to ensure the investigation proceeds in a timely fashion and that the BCC and local law enforcement are notified promptly. o Formal Incident Investigation Upon discovering or being notified of a problem at the dispensary the MOD should: 1.Initiate investigation: The MOD completes the initial investigation of suspected theft or diversion, as described above. In the event the initial investigation confirms a security incident, the MOD will continue with the remainder of this SOP. 2.Preserve Evidence: The MOD will take immediate action to secure and protect, from destruction or interference, any relevant accounting, administrative, or security records. If deemed necessary, the MOD may suspend an employee(s) if there is evidence of misuse of resources or if the employee’s continued presence may interfere with the investigation. 3. Develop investigative plan: Prior to taking other actions, the MOD will record an investigative plan that includes the outline from step 1, a proposed witness list, a requested evidence list (including surveillance), planned interview questions, and a process for retention of documentation. The MOD will have the authority to interview employees, contractors, and other witnesses or experts if necessary; and to request information the MOD deems relevant and necessary to the investigation. In all cases, the investigative plan will include a timeline with a final report within 30 business days of the initial incident report. 4.Conduct investigation: After receiving approval from the SM, and legal counsel if appropriate, the MOD will implement the investigative plan. The MOD will provide updates to the SM and other individuals as required at appropriate time intervals. 5. Draft report: The MOD will prepare and review a draft report with the SM. This report will include the scope and nature or the allegations, including dates and times, a record of how and when the incident came to the company’s attention, parties involved, key factual and credibility findings (including sources), interviews conducted, evidence reviewed, employer policies/guidelines and applicability to the investigation, conclusion reached, part or parties responsible for final determination, recommendations, and issues that could not be resolved and reasons for lack of resolution. If the report is deemed sufficiently complete, the SM will determine actions. 2 6.Actions: Appropriate next actions by SM may include: disciplinary measures up to and including termination, training programs, modifications to the standard operating procedures, modification to the security and surveillance plan or equipment, or other actions as appropriate. 7. Draft final report: The MOD will update the report as necessary from step 6. The final report must include actions taken and must clearly document a good-faith basis for any actions take during or as a result of the investigation. If this investigation is in response to a reportable event, the final report will be provided to the BCC and local law enforcement. In all cases, the final report should be submitted to the BCC within 30 business days. 8.Follow-up: The MOD will follow up as appropriate. This may include reviewing surveillance to ensure new standard operating procedures are being implemented correctly, informing other employees of the outcome of the investigation, asking employees for feedback on the investigation or actions taken, or other follow-up as appropriate. The MOD will also review the investigation process and review whether or not the investigation process should be revised. o Shipment-related inventory investigation In the event that the Inventory Specialist identifies a discrepancy during or after the receipt of a cannabis shipment, the IS and MOD will follow the protocol above for the initial investigation of suspected theft or diversion. In the event that the MOD determines that the incident is not merely a solvable inventory discrepancy, the MOD should conduct an investigation. 1.Evaluate incident severity: The MOD shall use the initial incident report to evaluate the severity and impact of the inventory discrepancy, and classify it as a low, medium, or high impact incident. 2. Request shipping distributor’s assistance: The IS should send a formal request to the shipping distributor to generate and submit within seven business days a preliminary report of an investigation of the discrepancy. This report should be submitted to the BCC. •The IS should immediately follow the written request with a phone call to the distributor to ensure the request was received. •The IS should immediately notify the BCC that the formal report request has been initiated with the shipping distributor. •The IS should follow-up in writing and by phone after three business days to check on progress, and after six business days with a reminder of the deadline for report submission. •Upon receipt of the initial investigation report from the shipping distributor, the IS will phone the shipping licensee to set a deadline for the final incident report from the shipping distributor. The IS will follow this phone call with a formal written request for the final incident report from the shipping distributor that includes the agreed-upon deadline. This deadline will not be more than twenty days after the submission of the initial report. The IS will then notify the BCC of the final report request and deadline. 3 •The IS should follow-up in writing and by phone one day before the deadline for the final incident report to ensure that the report is submitted on time. 3.Initiate a Root Cause Analysis (RCA) report: The IS should use the initial incident report, the shipping distributor’s preliminary report, and any additional available information to document the factors that contribute to the incident. The RCA report will state a twenty-day deadline for resolution of the issue, and it will track the incident, root cause, investigation, and remediation. The RCA will assign an incident number, identify the shipping distributor and related electronic manifest, and detail the date, problem statement, who detected the issue, what area was affected, what product was affected, a chronology of events/timeline, investigative team, investigative method, findings and presumed root cause, and remediation plan. 4.Incident investigation: The IS should follow the steps detailed above in the formal incident investigation, taking the lead role instead of the MOD, and producing the completed RCA report as its deliverable. Once received, the IS should integrate findings from the shipping distributor final report. The IS should be responsible for ensuring the remediation plan is implemented. 5.Notify the BCC: The IS should be responsible for submitting to the BCC a copy of the RCA report or a summary of its findings, corrective actions planned or taken based on its analysis, and any preventive actions that will be implemented as part of the SOPs. This report should be submitted using the method designated by the BCC within Thirty business days of the discovery of the discrepancy that led to the investigation. o Notifying local law enforcement of suspected criminal activities Upon determining that an employee is attempting to deceive or impede a MOD or discovering that an employee is engaged in criminal activities, the SM should: 1.Halt all internal investigations. 2.Notify local law enforcement. 3.Unless otherwise directed by local law enforcement, suspend the employee until the matter is investigated and resolved. 4.Preserve all related evidence and resources 5.Notify the BCC 6.Follow local law enforcement directives o Daily dispensing limits by customers Both adult-use and medicinal customers have a maximum daily limit they can purchase within 24 hours. (Includes multiple retail locations) 1.Enforcement of daily sales restrictions for single use adult-use cannabis: •28.5g of non-concentrated cannabis •8g of concentrated cannabis 2.Enforcement of daily sales restrictions for single use medicinal cannabis: •8 oz. of medicinal cannabis or, 4 •Amounts cannot be combined for adult-use and medicinal use to increase allowable amount per day 5 Receiving & Rejecting Cannabis Shipments Standard Operating Procedures Date: 09/01/20 Version: 2 Last Updated By: JMendonca • Purpose The purpose of this procedure is needed to properly inspect all incoming goods, mark them with UPC labels, and record them as having been received in all tracking systems. • Authority California proposed cannabis code of regulation sections §5036, §5037, §5052.1, and §5422. • Scope This procedure applies to receiving of inventory conducted by Inventory Specialists. • Responsibility o Store Manager Store Management (SM) is responsible for working with inventory management to keep this procedure up-to-date and revised as needed. The SM is ultimately responsible for ensuring all inventory is being received accurately and secured properly throughout the day. o Manager-on-Duty Manager-on-Duty (MOD) are responsible for ensuring staff uphold compliance with this procedure. Managers are responsible for monitoring the movement of goods to the sales floor and ensure all items are being dispensed properly at the POS. o Personnel Performing the Job – Inventory Specialist Inventory Specialist must follow the correct procedures in accordance with this SOP. Inventory Specialist are responsible for all goods being received correctly, labeled with the correct UPC and stored properly. Inventory Specialist are responsible for filing signed copies of all incoming orders. o Procedures 1. The transportation of cannabis product to and from the Cannabis Dispensary shall be in unmarked vehicles with no indication that the vehicles are transporting cannabis products. 1. The IS will schedule staggered transportation times, provide receptionist with proper communication for check-in, and take other security measures as requested by the Police Chief. o Inspection of Incoming Goods this pertains to the initial quality control of any incoming goods intended to be sold by the dispensary. 1. After confirming an incoming delivery and properly checking the distributor representative in, the assigned IS will match the received items to the description stated on the accompanying bill of lading, as well as the description on the related purchase order. 2. Utilizing a receiving checklist, the IS should then inspect the items listed on the purchase order for any immediately visible defects such as signs of tampering, torn or crushed packaging and any leaking liquid. 3. If there are discrepancies, the IS should note the issue on the receiving checklist. At the discretion of the MOD, the dispensary may reject the entire purchase order and send it back with the distributor. 4. After confirming the purchase order matches the products delivered the order can be accepted and a signed copy of the bill of lading is to be provided to the distributor. o Logging Received Items once the goods have passed inspection all items must be received in all tracking systems. 1. The IS must receive the itemized manifest in the METRC-enabled POS system. 2. Each order must contain the following: • Supplier’s name • Invoice number • Date and time the items were received along with the number of each item delivered • Item’s wholesale cost 3. Once completed each item must be supplied (usually automatically) a UPC number within the POS to track inventory batch activity. 4. The IS should label each item (if applicable) and prepare the item to either be stored in the safe of the limited access area or sent to the sales floor for immediate sales. o File Storage after all goods have been received completely and have been designated for the cannabis safe or the sales floor, all paperwork must be properly stored. 1. File the receiving checklist and master copy of the bill of lading by date in the limited access filing area. o Discrepancy in the Shipment Should Inventory Specialist identify a discrepancy in the shipment, they must immediately notify the MOD to have discrepancy resolved in METRC and the invoice. 1. After being notified of the discrepancy, the MOD will get in direct contact with the distributor to notify them of the discrepancy. 2. The MOD will decide to refuse the shipment or allow for distributor to update METRC and the Invoice to reflect accurately. Visitor and Vendor Log-In Standard Operating Procedures Date: 05/14/20 Version: 2 Last Updated By: JMendonca • Purpose The purpose of this procedure is to ensure all vendors or 3rd party visitors are being checked in properly at any point they are in limited access areas of the premise. • Authority California proposed cannabis code of regulation sections §5042 • Scope This procedure applies to any person attempting to gain limited area access on the premise who is not an employee or a contractor of the dispensary. • Responsibility o Store Manager Store Management (SM) is responsible for working with staff to keep this procedure upto-date and revised as needed. The SM is ultimately responsible for accounting all personnel and visitors on the premise. o Manager-on-Duty Manager-on-Duty (MOD) are responsible for ensuring all staff is compliant with this procedure. Managers are to train all employees on the proper process of vendor and 3rd party visitor check-in with the most current version of this SOP. o Personnel Performing the Job – Receptionist, Inventory Specialist Personnel must follow the correct procedures in accordance with this SOP. Personnel are responsible for verifying the vendor or 3rd party visitor are properly logged and are always escorted around limited access areas. • Procedures o Vendor Check-In before a vendor arrives with an order an IS must request an estimated date and time of arrival and instruct the vendor to contact the IS in advance to schedule the final drop time once the vendor is on their way. 1. Once the vendor has arrived at the front desk, they will identify themselves and their reason for entry. The Receiptionist must first verify the vendor’s identification and submit a vendor log entry detailing the following: ▪ Date ▪ Estimated time vendor would enter the limited access area ▪ Vendor’s Name ▪ Employee ID Number ▪ Company’s Name ▪ License Number ▪ Short description of the reason for visit 2. After the vendor log entry is made, the vendor will receive a company approved lanyard with the proper guest identification and will only be allowed to enter the limited access area through the area designated for receiving with product. At no point will the vendor be allowed to enter any other limited access area of the facility. 3. Any payments needing to be provided to the vendor will be accessed by a MOD and brought to the vendor. 4. Prior to the vendor departing, the IS accepting the order must ensure all signatures required have been captured on all vendor invoice paperwork and electronic manifest. 5. The IS will then escort the vendor out of the controlled entry/exit designated for vendor deliveries before logging the vendor’s departure time in the vendor log. o 3rd Party Visitor Check In like vendors limited-access visitors who are not vendors must first seek the company’s Store Management’s approval before mutually agreeing on the estimated date and time of their arrival. 1. After arriving at the front desk, take a photocopy of their driver’s license, if the visitor already has a file proceed to the next step. 2. After signing all relevant paperwork, Receptionists must then contact the MOD to oversee the next step. At no time should Receptionist allow the visitor to enter a limited-access area on their own. 3. Immediately before escorting the visitor into a limited access area, either the MOD or a MOD-assigned licensed employee will accompany the visitor and submit a visitor log detailing the following: • Visitor’s Name • Date • Estimated time visitor would enter the limited access area • Short description of the reason for visit 4. After creating a visitor log entry, the visitor will receive a company approved lanyard with proper identification and will be allowed to enter pre-designated limited access areas while being accompanied at all times by the MOD or assigned employee. 5. Once a visitor has completed their business-related tasks and no longer needs access to one of the limited access areas, they will be escorted back to the reception area by their assigned escort. 6. The escorting employee will then log the visitor’s departure time in the visitor log. Delivery Customer Transaction Standard Operating Procedures Date: 11/01/20 Version: 1 Last Updated By: JMendonca • Purpose The purpose of this procedure is to ensure all necessary steps are taken to properly deliver cannabis products and related goods through means of a vehicle while upholding all state guidelines. • Authority California proposed cannabis code of regulation sections § 5406, § 5414, § 5415, § 5415.1, § 5416, § 5417, § 5418, § 5419, § 5420, § 5421 • Scope This procedure applies to any person who will be assisting with the delivery process. • Responsibility o Store Management Store Management (SM) is responsible for working with staff to keep this procedure up to-date and revised as needed. The SM is ultimately responsible for ensuring the Delivery sales are complaint and within the regulations of the City and State and customer service levels are met across all channels of the delivery experience. o Manager-on-Duty Manager-on-Duty (MOD) are responsible for ensuring all staff is trained and compliant with all procedures related to deliveries. The MOD is directly responsible ensuring the staff is trained and provided necessary tools to deliver a world class customer experience. o Personnel Performing the Job- Delivery Agent, Dispatch Agent, Inventory Specialist, Multi-Channel Specialist Personnel must follow the correct procedures in accordance with this SOP. Personnel are responsible for ensuring all guidelines are followed and the customer service meets or exceeds company standards. • In-Store Procedures o Fulfilling Orders will be beginning of the delivery process. Upon receiving a delivery order, the following steps will be followed by the Multi- Channel Specialist: 2 1. After identifying the order in the system, the Multi- Channel specialist will take the printed order, locate and pull all product associated with the order. 2. Next they will place all the product in an opaque bag and staple the delivery request receipt to the bag, before placing the bag in the designated area. o Routing Orders will be the responsibility of the Dispatch Agent. They will use Dutchie to acquire pre-determined routes. 1. The Delivery Agent will arrive to the store, clock- in and check in with Dispatch Agent. 2. The Dispatch Agent will use Dutchie to gather route information for delivery agents. 3. The Dispatch Agent will provide the Delivery Agent with route and all orders associated with designated route. • Minimum Vehicle Requirements will be validated with a check off list and signed off daily by Delivery Agents prior to departing the premise. o Vehicle Documents will be validated with a check off list and signed off by the delivery driver daily. This is inclusive of but not limited to: • Delivery Agent(s) State Driver’s License • Vehicle Insurance & Registration • Employee Identification Badge provided by Token Farms • Delivery Inventory Leger • Log documenting all stops from the time exiting premise • Delivery Request Receipt(s) for all orders on route • Outside of Store Procedures o Beginning Delivery Route will commence once Delivery Agent has completed the check list and verified their vehicle has met all minimum vehicle requirements. Any discrepancies in check list should be immediately reported to MOD. 3 1. Delivery Agent will begin delivery route provided by Token Farms Dispatch Agent by entering a log entry noting time departure from premise. 2. Once route has begun the Delivery Agent is not to deviate from route without first communicating with Dispatch Agent and providing one of the following reasons: Rest, fuel, vehicle repair stops, road conditions causing route to be unsafe, impossible, or impractical. 3. The Dispatch Agent is to log the deviation time, address and reason and immediately notify the MOD. o Fulfilling the Delivery will take place once the Delivery Agent has arrived at the designated address. The following steps will take place to fulfill the delivery. 1. Delivery Agent will log time of arrival in the designated log. 2. Delivery Agent will unlock the secured container and gather opaque bag with cannabis goods and delivery request receipt for the designated stop. 3. Next they will lock the secured container and lock the vehicle prior to approaching the customers address. 4. Delivery Agent will approach the address and greet the customer, while asking to verify identification and method of payment. 5. Next the Delivery Agent will verify the product and delivery request receipt with the customer prior to completing the delivery. o Declining to dispense cannabis to maintain compliance with all limits on cannabis purchases and to support the safety of customers, caregivers, staff, and the neighborhood it may be necessary to decline the sale of cannabis to a customer. • If a Dispensary Agent determines that a customer is ineligible to purchase cannabis, or if that cannabis is unavailable and no other suitable alternative exists for purchase the Dispensary Agent must deny the sale. • Ineligibility for purchase may include: • Expired State registration • Being over the department limit for recreational customer purchase • Appearing intoxicated or drugged • Otherwise leading the Dispensary Agent to feel unsafe • If the reason for the denial of the sale is that the customer appears intoxicated, drugged or other similar reasons, or if the customer is leading the Dispensary Agent to feel unsafe, the Dispensary Agent should request the assistance of the MOD, who shall make the final determination. If the sale if denied for one of these reasons the MOD will notify the customer that no cannabis will be dispensed and if necessary, may have security personnel or the local police escort the customer off the premises. o Recording the denial of a sale after denying a sale the Dispensary Agent should document the denial of sale in the customer’s Greenbits profile. • Documentation should be reviewed by MOD and include: • Date and Time • Identity of the customer • Identity of the Dispensary Agent • A detailed reason for the denial 4 • If the Dispensary Agent is unable to document the denial of sale in a timely manner due to having additional customers in queue, they may document the denial on a separate sheet and provide it to the MOD for later entry into the customer’s records by the end of day. • The MOD will review all such notes to determine if the customer needs more education on purchase limits, if the company needs to change its inventory, if the company needs to provide additional training to staff, or if other SOP’s need to be created or updated to protect customers or staff. o Daily dispensing limits by customers Both adult-use and medicinal customers have a maximum daily limit they can purchase within 24 hours. (Includes multiple retail locations) 1. Enforcement of daily sales restrictions for single use adult-use cannabis: • 28.5g of non-concentrated cannabis • 8g of concentrated cannabis 2. Enforcement of daily sales restrictions for single use medicinal cannabis: • 8 oz. of medicinal cannabis or, • Amounts cannot be combined for adult-use and medicinal use to increase allowable amount per day o Record of Sales All customer transactions will be recorded into Greenbits state compliance reporting and can be customized to the dispensary’s needs. 1. A licensed retailer shall maintain an accurate record of sale for every sale made to a customer. 2. A record of cannabis goods sold to a customer shall contain the following information: • The first name and employee number of the employee who processed the sale. o A licensed retailer shall be able to identify the employee associated with each employee number upon request from the BCC. • The first name and retailer-assigned customer number for the customer who made the purchase. o A licensed retailer shall be able to identify the customer associated with each customer number upon request from the BCC. • The date and time of the transaction • A list of all the cannabis goods purchased, including the quantity purchased • The total amount paid for the sale including the individual prices paid for each cannabis good purchased and any amounts paid for taxes. o A licensed retailer shall be able to identify the employee associated with each employee number upon request from the BCC. o A licensed retailer shall be able to identify the customer associated with each customer number upon request from the BCC. Community Benefits and Investments Plan Community Giveback Experience Token Farms respects and values the community in which we operate and has participated in many community service efforts. As mentioned, Token Farms has a Communications and Community Director Ashley Mendonca, who is responsible for taking partnership with the local organizations in the community to find opportunity to benefit youth, seniors, diverse organizations and simply those in need. Token Farms has had the opportunity in Farmersville to work with many local organizations like Central Valley Martial Arts (Team KO) a local gym for youth, The Source LGBT+ Center, Food Link of Tulare County, Tulare Emergency Aid Relief, Farmersville Fall Festival to name a few. In total our donations to these organizations exceeded . Most recently Token Farms volunteered with Foodlink Tulare County at the local Farmersville Nutrition on the Go. Token Farms helped hand out produce, dairy, turkeys and brought with us gift cards to Food4Less to assist with Thanksgiving dinner. This event served 386 families, 1174 individuals. In October of 2020 Token Farms hosted a Halloween Trick or Treat Drive Thru in partnership with other local businesses. Our efforts allowed us to serve over 400 children in the community of Farmersville and made for a memorable safe Halloween. May of 2020 Token Farms was fortunate enough to assist a local Farmersville resident with three months of rent during the national pandemic. Also, in May Token Farms hosted “Pot with a Purpose,” donating a portion of daily sales to The Source LGBT+ Center assisting them during the pandemic. With our main fundraiser for the year cancelled due to COVID-19, it was important to us to assist with a donation that continued to allow them to serve our LGBT+ community with virtual counseling sessions and basic necessities of life. Token Farms Farmersville also donates an additional 1% of net profits as community benefit, in benefit of local organizations. 2 Social Responsibility Token Farms is committed to be a socially responsible business in any community we serve. In doing so, Token Farms with our Communications and Community Director Ashley Mendonca will form an internal Community Engagement Committee with at least 6 employees, who will meet quarterly to discuss community giveback opportunities from volunteer work to donations and events. The six individuals selected will be active members of the City of Fresno’s community and recommend how Token Farms should allocate community funds to (but not limited to): local non-profits, community-based organizations, civic organizations, or social services organizations in benefit of homeless, youth, seniors, veterans and those impacted by drug related crime specifically cannabis related charges. The Community Engagement Committee will partner with local organizations to gain insights and learn more about their cause. This committee will also partner with local City officials to gather insights, gain awareness and understand who is in need of resources & support, giving priority in the District Token Farms will reside, District 2. Ahead of each fiscal quarter the committee will produce a community investment plan that outlines selected organizations, community outreach, giveback opportunities and events Token Farms will be participating in. Token Farms will outline a budget based on a commitment of 2% donation of net profit back to the community of Fresno as explained above. Token Farms anticipates in the first year this giveback will be estimated at and continue to grow along with Token Farms each year. Please see chart below for an overview of distribution breakdown. 3 Cannabis Equity Investments Token Farms was founded by two females who come from humble up bringing’s. Hard work and commitment allowed us to grow our business knowledge and gain new skills along our career journey in a male dominated corporate retail industry. Token Farms understands first-hand the challenges that can be faced when not provided with equal opportunity to succeed. Along with Token Farms’ desire to assist with mentoring and training local cannabis equity businesses, we will commit to contributing to the Fresno Community Reinvestment Fund which was established to support these same businesses. Community Liaison Ashley Mendonca will be the designated community liaison to whom the City can provide notice or refer members of the public who may have any concerns or complaints regarding the operations of the facility. The community liaison will provide her name, address and e-mail to all businesses and residences located within a 1000- foot radius of the facility on a yearly basis. Ashley Mendonca will also be in attendance at any meetings the City of Fresno may hold to discuss costs, benefits, or community issues that may arise. Community Benefit DONATION DISTRIBUTION Support, donate to other organizations, including but not limited to expungement clinics, city sponsored activities OTHER Including youth drug prevention and awareness programs YOUTH ORGANIZATIONS Volunteer time, allocate funds and resources to members of the community SENIORS & VETERANS Allocate funds and volunteer time to shelters, food banks, and other organizations in benefit of the underserved and homeless HOMELESS & UNDERSERVED COMMUNITIES 4 Public Outreach and Educational Program Token Farms understands the importance of providing drug prevention and youth awareness resources to the community. As the cannabis market continues to grow both in the legal market and the illegal market, local youth are increasingly more likely to have questions about cannabis use or even be in a situation where they are asked to use cannabis prior to the legal age of 21. Fresno is soon to be home of 14 retail cannabis dispensaries, local youth may find themselves in similar situations. Token Farms is working with a local marketing firm McClatchy to produce content/presentation that specifically outlines the risks associated with youth cannabis use including but not limited to drug addiction and provides resources available for substance abuse and mental health. Token Farms plans to partner with local youth outreach and educational programs and organizations to assist with providing this content for educational purposes and would be humbled to join as guest presenter(s). 5 Sales Tax Revenue Customer Benefits • All veterans and seniors, receive a 10% discount on their cannabis product purchases • Additional care, our staff is highly trained with assisting seniors, disabled and customers otherwise with limited mobility in providing a comfortable shopping environment • Customer Loyalty Program which benefits customers with savings on their purchase Community Employment Sourcing In addition to charitable giving, Token Farms will give priority in its hiring to qualified applicants who reside in the community Fresno as explained in Social Policy and Local Enterprise section. It is our belief that a strong and vibrant community begins with jobs that pay a living wage and act as socially responsible businesses. Our goal will be to fill 70% of positions with residents of Fresno City. 6 Living Wage It is crucial to Token Farms that all employees are taken care of through compensation and benefits. For this reason, Token Farms will be paying all full and part time employees a living wage starting at minimum hourly rate. Token Farms understands the value in providing a stable place of employment that continues to seek ways to improve our employee health, wellness and benefits packages. Vacant Building Token Farms is proposing to lease location 49-55 W Alluvial Ave. Fresno, CA 93650 located in District 2. Token Farms will be utilizing the entire property, thus minimizing the opportunity to have a negative impact on a neighboring business. The proposed building is vacant, and Token Farms has secured the lease for all parcels from 49-55 W. Alluvial Ave. Environmental Impact Mitigation Token Farms is very concerned with the impact of human activity on our environment. Our Communication and Community Director, Ashley Mendonca, will be our designated “Green Initiative” officer, who will look for opportunities to reduce the environmental impacts of operating Token Farms. Immediate initiatives that will be in effect on day one includes: Energy Efficient Vehicles Token Farms is will set forth to purchase and operate four hybrid Toyota Prius’ for the entire delivery service operation to limit the environmental impact our vehicles may have on the City. Energy efficiency To maximize energy efficiency, Token Farms will implement the following measures: • Use of fluorescent/LED lighting in all areas of the premises. • Use of Energy Star products. • Use, where appropriate, of photo-controls for exterior lighting unless security needs dictate otherwise. • Proper sealing of all doors and windows to ensure maximum energy efficiency. • Maintenance schedules for all building systems to ensure maximum energy efficiency. Water Conservation Token Farms will instruct, train and educate its staff as to water conservation measures, including the following methods: 7 • Avoiding water wasting techniques such as: o Allowing water to run during washing/rinsing procedures when no active washing or rinsing is occurring. o Using the toilet to flush and dispose of small items that are more properly disposed of using trash containers. • The identification and reporting to appropriate management members of leaks in any portion of the water delivery, distribution and plumbing systems in and about the premises where the dispensary conducts its operations. • Token Farms will employ water conserving equipment and materials, as follows: o The use of low flow equipment in sinks and toilets. o The use of cleaning agents that do not rely on water. o The use of Sparklette’s Water service to deter staff from using bottled water Ground Water Protection Token Farms will train and instruct its staff in the following methods for preventing discharge of toxic materials to sewer drains: • Identification of chemicals and other substances that are inappropriate for discharge into sewer drains. • Development of a spill prevention and control program. • Prohibiting the use of petroleum-based cleaning products, acids, phosphates or other similar agents or solvents that may produce liquid discharge or run-off. • Prohibiting the use of any products which contain heavy metals or which breakdown into heavy metals. • Proper storage and segregation of all cleaning and sanitizing products so as to prevent leakage. • Partnership with local hazardous waste disposal company to properly dispose of all hazardous waste materials outside of our cannabis waste management procedures. Recycling / Resource Conservation Token Farms will implement the following solid resource conservation measures: • Using, where available, paper, plastic and other containers that have been produced using recycled materials, identifying vendors of such products, and training staff as to the use of such vendors. Token Farms will endeavor to minimize packaging and waste wherever possible. • As appropriate, store functions and record keeping will be kept digitally to reduce the use of paper products. • Instituting a recycling program whereby: o Staff are trained as to recycling programs operated by local waste management providers and private recycling providers. o Designated recycling bins in the sales floor, limited access area, and employee break room. 8 o Used or discarded paper, plastic or other items are placed for pick up and recycling by waste management providers or transported to private recycling centers. o A Recycling bin will also be made available on the outside of the storefront. o Use of third-party cannabis waste management company for proper and compliant disposal of all cannabis products. o Encouragement of customers to re-use bags on return visits. Proposed Location and Development Plan Site Location Token Farms Inc. (Token Farms) plans to lease approximately 5700 sq. ft. of retail space at 49-55 W Alluvial Ave, Fresno, CA, 93650 located in District 2. This space is an ideal location for a local cannabis retail dispensary as it is conveniently located near Highway 41 and provides ample parking with 21 parking spaces, including 1 handicap space with accessibility, and good lighting. This retail space is located directly behind Weinerschnitzel on Blackstone Ave. and Alluvial Ave. in a CMX zone (Corridor/Center Mixed Use), per FMC 9-3307(a). The space will require a buildout, taking approximately 6 months to complete the project from project start. A copy of the lease agreement is provided. In accordance with FMC 9-3307(c), the proposed site is not within eight hundred (800) feet of any existing school, day care center or youth as identified in the general plan. This location is also not within one thousand (800) feet of any existing cannabis dispensaries. This was verified by using the cannabis retail interactive map provided by the city of Fresno and https://www.calcmaps.com/map-distance/. There are no known state or locally defined sensitive use areas impacted by this location. 2 Development Plan The retail space is approximately 5,720 sq. ft and will consist of the following areas: • Waiting/Reception area for checking ID cards/medical recommendations and registering customers to ensure only eligible customers are allowed to enter the retail sales lobby. This will allow us to control the flow and number of customers on the sales floor at any given time as well as provide a waiting area to prevent loitering outside of the storefront. There will be a secured door in-between the reception area and the retail sales floor stopping anyone from entering the sales floor without proper verification of ID(s). No person will be allowed into the retail sales floor without first having their ID(s) scanned and verified for proper qualifications to enter the sales floor in the front reception area. Upon having their ID(s) verified the receptionist will use a designated button to open the secured door and allow entry to the sales floor. This door will act as the single point of entry to the sales floor. There will be a separate door located adjacent to the entry door that will be designated for exit only from the sales floor. The reception area will be staffed by a receptionist during hours of operation. Also, our onsite security personnel will 3 spend a majority of their time in this area of the store in order to provide a highly visible presence. • Sales floor will consist of an open floor plan with displays lining the walls of the store and the center of the store along with a designated patient consultation area. The sales floor will hold product in cabinets for purchase with the expectation the amount of product on the sales floor does not exceed the needed amount for daily sales. The floor will be open and free of any clutter or fixtures to allow for easy movement of customers. This area is where all cannabis and cannabis accessories will be sold during business hours. Only eligible and pre-registered customers, authorized employees, and authorized visitors will be allowed in this area. This area will be staffed with at least four people at all times (one Manager on duty and three Dispensary agents). All restrooms will remain locked and under control of management at all times. • Employee break area will consist of restroom with TV, fridge, sink, microwave, lockers, and seating area. This area will only be accessible by authorized employees. It will provide a place for employees to lock up their personal goods as well as enjoy breaks and meals. • Limited Access Area behind the sales floor which will include the Vault, cash management system, business office, security equipment, and an inventory receiving/sorting area bathroom and breakroom This area will have limited access to designated authorized employees only, and authorized visitors who have followed visitor procedures to be escorted by an authorized employee. At no time will unauthorized individuals be allowed into this area. • The Vault located within the limited access area will be made of reinforced wall and ceiling materials, compliant with Underwriter Laboratories burglary resistant and fire-resistant standards. All cannabis product and cash will be stored in this area during nonbusiness hours. During business hours all cannabis product and cash not currently in circulation will be stored in this area. This area will have limited access to certain authorized employees only, and authorized visitors escorted by such authorized employees. At no time will unauthorized individuals be allowed into this area. *Please review the Token Farms Security Plan for a detailed description of access levels for each of these areas. • Exterior will provide ample parking with 21 parking spaces including one accessible handicap spaces. 4 Additionally, all exterior windows will be covered with an attractive opaque/tinted film to ensure the sales floor and all cannabis product is not viewable from the outside to the public. The interior concept will be bright and airy with concrete flooring, clean lines, light walls and fixtures, with pops of reclaimed wood and greenery. The inside will consist of advanced odor control technology equipment that will prevent odors from being detected outside of the business as set forth in FMC 9-3309(j). Token Farms aims to provide a comfortable and attractive retail store that delivers an elevated experience for anyone to shop. A full floor plan, site plan, interior and exterior concept renderings are provided as an attachment. Token Farms is confident that our floor/site plan meets and exceeds the premise requirements and the requirements for obtaining a Conditional Use Permit. Signage Plan The exterior of the building signage will be limited to only that needed to identify the building and will blend in with the other neighboring tenants. The sign will not block any entrance or exit of the building, nor will it obstruct any windows. There will be minimal store signage displaying the “Token Farms” name/ logo. In accordance with FMC 9- 3309 (h) no signage will include references to cannabis products and/or cannabis images on the exterior of the store. Token Farms plans to have two exterior commercial grade signs at the front and side of the building displaying the “Token Farms” name, after seeking proper city sign permits. Storefront renderings are provided as attachments. Token Farms will display and stay up to date on all required signage by the State and City including but not limited to state license, business license, notice indicating smoking, ingesting, or consuming cannabis in any form is not permitted on our premises including premises adjacent to our location. Neighborhood Compatibility Plan Our floor/site plans ensure the store blends in with existing businesses and that we do not become a nuisance. Token Farms will provide an appealing addition to the current mix of retail commercial use businesses by maintaining excellent relationships with the community and organize the daily functions to minimize impacts on the neighborhood. To achieve adherence with good neighbor principles, Token Farms has developed a plan, including both internal and external impact management practices, to address any impact our facility may have on adjacent properties, the surrounding neighborhood, and the community as a whole. Ashley Mendonca will serve as the company’s Community Liaison. Aesthetic Compatibility Token Farms will maintain the integrity of the proposed location in order to prevent the store from causing any negative aesthetic on the current area of businesses. Our goal is to make the location appear just like any other business and not draw unneeded attention to the proposed site. There will be no signage that will contain any logos or information that identifies, advertises, or lists the services or the products offered. Operational Compatibility Through diligent management of daily operations, Token Farms will ensure that the store will not be a nuisance to the neighboring businesses or negatively impact the area. Measures will include but not be limited to: • Inability to view sales floor or any cannabis products or graphics depicting cannabis from exterior windows. • Interior reception area for checking IDs and third- party security preventing outside loitering. • Sufficiently staffed to ensure speedy service and quick customer turnover. • Continually maintain the premises and its infrastructure so that it is visually attractive and not dangerous to the health, safety and general welfare of 2 employees, patrons, surrounding properties, and the general public. Maintenance will not be conducted in a manner that causes a public or private nuisance. Ethical Advertising Token Farms will direct all advertising efforts towards adults age 21 and over. The company logo and all produced marketing materials will be non-offensive and designed to be informative. In addition, Token Farms will gear its advertisements towards the responsible use of cannabis by adults and medicinal users. All advertisements will comply with city, state, and BCC regulations specifically in Article 4. Posting and Advertising § 5039 - § 5041.1. Finally, Token Farms will install facility signage, such as the main building sign, in a manner that is not overly obtrusive, obstructive, or offensive in nature. We will update all ethical advertising practices to maintain compliance with the law and address any further concerns expressed by the public. Crime Reduction Token Farms will appoint a Security Officer (Jennifer Mendonca) to oversee company security and to act as the company’s liaison to the Fresno Police Department. The Security Officer will report all significant inventory discrepancies; diversion, theft, loss, or any criminal activity involving the business or employees; loss or alteration of records related to cannabis, employees, or agents of the business; and any other breach of security to the Fresno Police Department within 24 hours of discovery. Sidewalk and Parking Lot Security 3 Store Hours Token Farms understands that there may be concerns about the impact its hours of operation may have on neighbors of the business, such as early-morning or late-night noise and traffic and has made plans to address these concerns. To minimize complaints from surrounding tenants about our patrons or staff, Token Farms will be open for business from 9:00 am to 9:00 pm, seven days a week in line with FMC 9- 3310 (a)(1). While our employees may work at the facility outside these business hours, management will instruct staff to conduct their work courteously and minimize any possibility of disturbance we may cause to our neighbors while entering and leaving the facility. Keeping these hours will ensure that noise and traffic associated with retail operations are minimized and will blend in with noise and traffic associated with neighboring businesses. Our facility will also have ample parking, so customers will not intrude on parking associated with other neighboring businesses. We will update our hours and employee conduct protocols to maintain compliance with the law and to address any further concerns expressed by the public that may arise. Noise Management Token Farms will make every effort to avoid any noise pollution from its facility and immediate surrounding areas. We will implement strict rules for the staff, customers and visitors that are entering or departing our facility. These rules include, but are not limited to: • Restrict the volume of car stereos and/or portable sound stems while visiting the premises. • Limiting the noise of any in-house background music that would play during business hours only. • Warnings for unnecessary honking, tire screeching, yelling or any other noise deemed disruptive, unnecessary or a nuisance. Open Line of Communication We will provide the Fresno Police Department, Fresno City Manager and all surrounding businesses within 1000 feet with the current name, phone number, secondary phone number and e-mail address of the Community Liaison (Ashley Mendonca) to whom notice of any operating problems associated with the establishment may be reported. Ashley Mendonca will also be in attendance at any meetings the City of Fresno may hold to discuss costs, benefits, or community issues that may arise. Token Farms is committed to being responsible partners with the City of Fresno and will take seriously any and all complaints. We are also open to any recommendations and suggestions from city staff, local law enforcement, neighboring business and the community on ways to improve Token Farms’ retail store and ensure it does not 4 become a nuisance. As a locally owned dispensary in the Central Valley we will remain hands-on in every aspect of our business and can promise professionalism in our practices and conduct. Air Quality & Odor Control Plan Token Farms will employ every necessary measure to comply with both state and local requirements as it relates to air quality and odor control within and around the premises per FMC 9-3309(j). Odor Emitting Activities Token Farms will not be growing, cultivating, manufacturing, packaging, or testing any cannabis products onsite. Token Farms will only be stocking and reselling legal and regulated cannabis products that are sealed and packaged prior to arriving at our retail store. Odor emission from properly sealed products is very low and therefore minimize the impact to air quality. Cannabis goods will be stored and have the potential to emit odors in the following areas of the facility: • Sales Floor- Flower displays will be opened to view and display for customers • The Vault- All cannabis goods will remain sealed • Delivery In take/ out take- All cannabis goods will remain sealed • Receiving- All cannabis goods will remain sealed Token Farms will take the following steps to ensure optimal air quality, employee health and welfare, and odor control within and around the premises: HVAC Unit HVAC system filtration will use the highest rated HEPA filter with carbon impregnated fibers for carbon scrubbing odor control. The filter will be regularly replaced to ensure optimal performance. These filters are highly effective at eliminating odor that could be caused from the permeation of cannabis goods. The system will include a powerful fan that will pull the air of the room towards the filter, pulling it through carbon (a known odor eliminator), and then reintroduced into the room (scrubbing). In air purification systems, activated carbon filters are used in conjunction with HEPA filters to trap known allergens and impurities like: • Dust • Lint • Mold spores • Smoke • Pet hair • Common household chemicals • Benzene and other VOCs 5 Additional Quality and Odor Control Measures Token Farms will take the following additional proactive measures to control and reduce odors from being emitted throughout the interior and exterior of the facility: • Additional Air Systems that create negative air pressure will be installed at the entry & exit doors • As per state regulations no product will be consumed on or near the premises • All flooring will be hard surface (i.e. sealed polished concrete, etc.) to prevent absorption of odor • Doors and windows will be properly sealed and maintained, preventing odors from leaking through Token Farms is confident these measures will exceed expectations and ensure that any odor produced by the sealed inventory will be mitigated. Token Farms will take any additional steps to ensure odor mitigation as required by law or local ordinance. We will also take necessary steps to address any complaints that may arise within 24 hours. Our goal is to be a good neighbor to local businesses and work together to be mutually beneficial. Staff Training Procedures Token Farms Leaders will ensure all staff are sufficiently trained to handle product and execute odor control procedures. Training will take place during the onboarding process, in person for approximately 30 minutes. Any updates made to the plan will be communicated in a timely manner to staff verbally, one-on-one with a supervisor or above with proper documentation to be filed in individual employee files. The training will review but is not limited to the following: • Importance of reducing the emitting of odors inside and outside of the facility, in accordance with local and state regulations • Basic maintenance and product handling to reduce product odor output • Basic odor control procedures (i.e. properly closing doors, windows, product storage cabinets) • Basic system training and maintenance (i.e. monitoring equipment, contact for service) • Reporting odor control issues to management Waste Management Procedure When disposing of cannabis waste, Token Farms will follow all state and local regulations to ensure proper disposal. Cannabis goods which have been deemed no longer sellable for any reason will be quarantined in a monitored and secure storage container, separate from the live 6 inventory within the stores vault. Token Farms uses a California based Cannabis Waste Management Company by the name of Gaiaca. They provide secured storage for all product needing disposal. They provide on-site disposal and follow all state cannabis waste management regulations including but not limited to, wearing body cameras to ensure disposal of cannabis is monitored on camera at all times. All batch information and weight will be affixed to each waste product and a log entry will also be created in the electronic tracking system. These products will be made available for inspection by local or state authorities during regular business hours. After a state-ordered minimum of at least 72 hours, or when the container reaches its limit, the Operations Manager will contact the third-party waste management company to schedule a date and time for destruction and disposal of necessary cannabis products. Upon arrival the Manager on Duty will ensure all logs have been properly completed and recorded to ensure accurate inventory processing. Once processed, the cannabis waste will be bagged and disposed in compliance with all applicable hazardous waste laws and regulations. Upon leaving the store’s premise, the Manager on Duty shall also record the date and time the cannabis goods were collected for processing. This information will be tracked in both the physical log at the store as well as in the electronic tracking system. All non-cannabis waste will be collected and disposed into Token Farms commercial trash bin outside the store as needed each week for pickup. Please review the “Waste Management” SOP for a full description of our end to end process. Waste Management Standard Operating Procedures Date: 5/11/20 Version: 1 Last Updated By: JMendonca • Purpose The purpose of this procedure is to ensure the proper disposal of solid waste, including cannabis waste, from activities conducted by or overseen by company staff. • Authority California proposed cannabis code of regulation section §5054 • Scope This procedure applies to all waste disposal activities conducted by company staff or contractors working at any designated dispensary locations. • Responsibility o Store Management Store Management (SM) is responsible for working with staff to keep this procedure up-to-date and revised as needed. The SM is ultimately responsible for responding to any questions or concerns the Bureau of Cannabis Control has regarding any cannabis waste disposal procedures or issues. o Manager-on-Duty Manager-on-Duty (MOD) are responsible for ensuring their staff is compliant with this procedure. Managers are to train all employees in the proper disposal of all general waste products. Managers must also ensure all personnel authorized to dispose of cannabis waste receive proper training using the most recent version of this SOP. o Personnel Performing the Job- All Staff Personnel must follow the correct procedures in accordance with this SOP. Personnel are responsible for determining the type of waste they need to dispose of and following the procedure to ensure it is disposed of properly. Personnel are also responsible for reporting any instances of leakage, missing covers, or misuse of material receptacles. • Procedures o Municipal Solid Waste is not regulated for special disposal and can be placed into a general waste dumpster. This includes office waste, packaging waste, bathroom waste and any general waste that is commonly disposed of in an all- purpose trash can for pickup by the weekly general waste collector. 1. Each employee is responsible for depositing their waste in the nearest appropriate trash can. 2. Management is to gather any full trash can bags, tie off the top, and place the trash bag in the trash accumulation bin located in the secure storage area. 3. At the end of the night the MoD will have an assigned employee take the accumulated trash out to the facility trash can. o Green Waste is regulated for special disposal and must be placed in a monitored secure container separate from the active Cannabis inventory. This includes loose cannabis flower, concentrates, vape cartridges and any other form of cannabis product. 1. When disposing of cannabis waste, Token Farms will follow all state and local regulations to ensure proper disposal. 2. Cannabis goods which have been deemed no longer sellable for any reason will be quarantined in a monitored and secure storage container separate from the live inventory within the stores vault. 3. Batch information and weight will be affixed to each waste product and a log entry will also be created in the electronic tracking system. These products will be made available for inspection by local or state authorities during regular business hours. 4. After a state-ordered minimum of at least 72 hours, a management assigned employee will contact Third Party Cannabis Waste Management Company Gaiaca to schedule destruction on site and pick up of cannabis waste. 5. Once processed, the cannabis waste will be bagged and disposed in compliance with all applicable hazardous waste laws and regulations. At no point will the cannabis waste be processed outside of the view of the facilities’ cameras. 6. Upon leaving the store’s premise, the Inventory Specialist shall also record the date and time the cannabis goods were disposed of. This information will be tracked in both the physical log at the store as well as in the electronic tracking system. 7. Local PD will be electronically notified of the time stamp and cameras to view Gaiaca destroying cannabis waste, for transparency. o Customer or Patient product abandonment when a customer intentionally relinquishes all rights to a product left at a dispensary location. 1. The employee who finds the abandoned product or interacts with the customer who is planning on abandoning product must gather all information including: • Date, Time, Location • Customer name is applicable • Description of item being abandoned • Summary of finding or interaction 2. Once the information has been gathered the employee must notify the MOD of the abandonment and partner with the Inventory Specialist to ensure all proper steps are followed: • Quarantined item and separated from active inventory • All product abandonment must be logged in the appropriate binder and all supporting document to accompany the log. • After 90 days of the product being in quarantine the Inventory Specialist will then partner with the BCC for the appropriate handling of the abandoned item. Safety Program Token Farms takes seriously the safety of its employees and customers. In order to provide a safe working/shopping environment, we will work diligently to ensure all employees are trained and aware of our safety program and policies. Our safety program will consist of the following elements: • Employee Safety Education and Training • Onsite Safety Features • Safety Inspections • Investigating Incidents • Reporting Procedures The Token Farms Safety Plan and documents are provided as attachments. The following documents have been provided in this section. • Token Farms Safety Plan, reviewed by Renee Herrera – CSFM Inspector 1D • Token Farms Injury and Illness Prevention Program (IIPP) • Token Farms Emergency Response Procedures Flip Chart • Site Plan Documents: • Fire Equipment Plan • Fire Site Plan • Fire Safety Floor Evacuation Plan Safety Education & Training Prior to any employee commencing employment with Token Farms, the employee will be required to go through an orientation process. This process will require that the employee receive training regarding all security and safety procedures and sign a certification acknowledging they will adhere to the requirements. All information and 2 procedures will be provided and reviewed in detail with the employee by the Store Manager. The following safety and training programs will be required and offered through Token Farms and other Third-Party Resources: • Introduction to OSHA • State Requirements for Employees of Cannabis Dispensaries • Safety & Health • Emergency Action Plan • Discrimination and Harassment Prevention in the Workplace • Preventing Violence in the Workplace Each employee will also receive an employee handbook and operations manual, which sets forth all company policies and standard operating procedures. The employee will sign a certification acknowledging that they received the employee handbook and operations manual and understand its contents and acknowledge adherence to ALL policies without exception. In addition to the orientation training, all employees will receive semi-annual in-service training to update employees on operational, security and safety requirements. This required training will serve as a refresher-training course and provide updates of any changes. If there are any updates, modifications or otherwise changes to state or local regulations or procedures, notice will be posted in the store within 24 hours and all employees will be provided with necessary training to ensure they have read and understand and can uphold said regulatory changes. In addition to written communication and posted notice of the changes, Token Farms managers are responsible to give verbal notification to all employees. Employees will be required to sign an acknowledgment of receipt acknowledging they will uphold said changes. The signed documents will be kept in the employee files to reference for coaching and training purposes. Token Farms will comply with any updates, modifications or otherwise changes to state and local regulations within the allotted time period. Orientation Training Orientation training of employees is conducted when employment begins, prior to performing any duties and will be divided into three distinct areas: 3 1) Operational Procedures: Address the operational procedures and requirements for daily operation. 2) Safety Procedures: Safety procedures that would need to be followed throughout the operation of the facility. 3) Security Procedures: security procedures that must be followed at all times. In-Service Training In-Service Training of employees is conducted semi-annually to all employees and would be divided into four distinct areas: 1) Operational Procedures: Address the operational procedures and requirements for daily operation. 2) Safety Procedures: Safety procedures that would need to be followed throughout the operation of the facility. 3) Security Procedures: security procedures that must be followed at all times. 4) New Procedural, Safety and Security Updates: Review new or revised requirements, as well as industry trends and updates. Token Farms will retain hard copies of the training materials and make them available for inspection. Onsite Safety Features The following onsite safety features will be available at the Token Farms retail store to ensure the safety and comfort of employees and customers: • Clearly marked exits and emergency escape diagram posted throughout the space. • Fire sprinklers throughout the facility. • Highly rated fire extinguishers in the following locations: Waiting room, Sales floor, employee breakroom, secured area. • Properly maintained and operating HVAC unit. • Comprehensive and state compliant security system, including panic buttons (as described in the Security Plan section). • Onsite security guard during all hours of store operation. • Limited Cash operation. Third Party cash pick up deposits • Metal Roll Up Security Doors for after hours 4 • Burglar Alarm-Monitored by 3rd Party Service for after hours • Licensed Alarm System detecting smoke, movement, break-ins Safety Inspection Monthly, a manager and additional employee will conduct a routine inspection to identify hazards and/or safety issues as well as testing all security systems, including but not limited to Alarms, Panic buttons, etc. and recommend how to eliminate or minimize the risks. Inspections will also look at how work is performed to ensure standard operating procedures are effective. Serious hazards or unsafe work practices found during inspections or observed by others will be dealt with immediately. Investigating Incidents The Store Manager or Manager on Duty must investigate any injuries or close calls on the same day they occur. Any incident that results in an injury requiring medical treatment, or that had the potential for causing serious injury, must be investigated immediately. The purpose of an investigation is to find out what went wrong, determine if any health and safety concerns still exist and recommend actions that will prevent a recurrence of the problem. This is inclusive of but not limited to additional training, purchasing of additional safety tools or equipment. 1 Token Farms SAFETY PLAN Business Owner: Jennifer Mendonca Token Farms 661-302-3619 49-55 W. Alluvial Fresno, CA 93650 FIRE SAFETY SECTION 404 CFC (404.2.2) • Procedure for reporting accidents or incidents: 1. Determine extent and seriousness of Incident. 2. Contact appropriate resources according to "Emergency Action Plan Flip-Chart" posted on official bulletin board next to breakroom (see Flip Chart). 3. Designated member of staff directs Responders to incident. 4. EMS: DO NOT move patient unless imminent danger at present location. 5. First aid or medical treatment shall be initiated as needed and to the extent of "Training Scope of Practice Allows" continue acting under "Good Samaritan" guidelines until First Responders arrive. 6. General Emergency: Refer to Training. DO NOT engage in activities outside scope of practice (Training). 7. Keep individual calm and comfortable until help arrives (ie: Recovery position, C-spine, covered, and warm). 8. Notify Token Farms Management. 9. DOCUMENTATION: On-Duty Manager SHALL obtain all pertinent information relating to Incident (regardless of severity). 10. Business Owner SHALL have "Emergency Action Plan Flip-Chart" posted on official bulletin board next to breakroom accessible to employees at all times. 11. Fill out and file incident report describing in as much detail what occurred and if anyone was injured. Describe any other information that might be pertinent to the incident. THE LIFE SAFETY STRATEGY: • Procedures for notifying occupants: 2 1. PA/Intercom system will be used to address all employees and patrons providing pertinent evacuation instructions. 2. Manual pull stations may be used in case of fire. • Procedures for evacuating occupants, including those who need assistance: 1. Employees fall into assigned daily roles and guided by Team leader. 2. Employees not directly engaged in incident "ROVERS" will direct Patrons to exit building in a safe and orderly fashion to OCCUPANCY ASSEMBLY POINT (OAP). 3. A Pre- designated member of Staff will coordinate the OAP and be known as "Assembly Point Leader". 4. Those needing further assistance will be assisted by pre-designated members of Token Farms Staff "Rovers". • Site plans indicate the following (see Emergency Site Plan Diagram): 1. The Occupancy Assembly Point: o OAP 1- East parking lot directly outside of Main Exit- a safe distance from building. o OAP 2- South of the buildings Emergency Exit-passed hydrant 1 2. Location of fire hydrants: o Hydrant 1- located on Sugar Pine Ave. Southwest of the building o Hydrant 2- located on the Southwest corner of Alluvial Ave. and Blackstone Ave. o Hydrant 3- located on the Northwest corner of Alluvial Ave. and Blackstone Ave. 3. Normal Emergency vehicle routes and access: o East and West on Alluvial Ave. o North and South on Blackstone Ave. o North and South on Sugar Pine Ave. 4. Emergency Vehicle access o East parking lot entrance off Alluvial Ave. • Floor plans identify locations of the following equipment and evacuation routes (see Evacuation Route Diagram & Safety Feature Diagram): 3 o Exits: 1. Main Entrance: 30"x70" double door located at Northeast corner of building. 2. Emergency Exit: 30”x70” steel door located at Southwest corner of building. o Primary Evacuation Route: Red Line 1. Evacuate all areas of the building in the quickest route to the main exit located in the Northeast of the building or the emergency exit located in the Southwest of the building o Secondary Evacuation Route: Red Dotted Line 1. Climb over fixtures to get to safety path if fire prohibits safely exiting o Accessible Egress Route: Blue Dotted Line 1. Evacuate all areas of the building in the quickest route to the main exit located in the Northeast of the building or the emergency exit located in the Southwest of the building o Areas of Refuge: Marked REF 1. Office 2. Receiving Area 3. Vault 4. Delivery Intake/Outtake o Exterior areas for assisted rescue: Marked in Yellow 1. East Parking Lot outside of Main Entrance 2. Sugar Pine Ave. outside of Emergency Exit Doors o Fire Alarm Box (Manual Pull Station): Marked F 1. Waiting Room 2. Sales Floor 3. Hallway o Portable Fire Extinguishers: Marked FE 1. Waiting Room 2. Sales Floor 3. Breakroom 4. Hallway o Occupant use hose stations: N/A o Fire Alarm Annunciators: Marked FAA 1. Waiting Room o Fire Alarm Control Panel: Marked FACP 1. Limited Access Utility Room o Smoke Detectors: See equipment Legend for mark 1. Located throughout entire facility 4 o Ceiling Mount Strobe: See equipment legend for mark 1. Located throughout entire facility o Fire Sprinkler System: See equipment legend for mark 1. Sprinkler heads will run appropriately through all spaces of the facility to cover all areas in case of fire • List of major fire hazards associated with the normal use and occupancy of the premises, including maintenance and housekeeping procedures: 1. No significant fire hazards associated with the storage/handling of ordinary combustibles used during routine operations. 2. Amy and all combustible materials shall be stored/discarded appropriately. 3. Hazardous Materials: 1. Limited to household cleaning supplies under reportable quantity threshold or CUPA. • Identification and assignment of personnel responsible for maintenance of systems and equipment installed to prevent or control fires: 1. Managers/Team Leaders shall: 1. Be responsible and knowledgeable in routine troubleshooting and communication with alarm company and other agencies. • Members of staff have designated roles in the event of an emergency: 1. Team Leader 2. Communications Liaison 3. Fire Alarm Liaison 4. Evacuation Coordinator 5. Caregivers 6. Security Team • Daily role designations will be kept on tracking sheet next to break room • Identification and assignment of personnel responsible for maintenance, housekeeping, and controlling fuel hazard sources. o Specific daily job responsibilities shall be posted on next to the break room. • Fire Suppression Equipment Testing and Service o All fire suppression/communication equipment (Fire Systems) shall be tested annually in accordance with all local and state regulations. 5 o Pre-Inspection walk though will be performed annually. • Employee Training for Fire and Medical Emergencies o First Aid/ CPR training will be provided on a 2-year cycle or as needed. o Fire Life Safety, Disaster Preparedness, Evacuation Procedures, and Fire Alarm familiarity training will be provided every 2 years. o Basic fire suppression theory, extinguishment and reporting shall be conducted every 2 years. o All certifications to be kept on site. Safety Plan Provided By: Rene Herrera Code 420 Fire/Life Safety Services CSFM Inspector 1D # 62210262 (323) 707-3411 Code420FLSS@yahoo.com Emergency Response Plan Flip Chart Token Farms FIRE DEPARTMENT: (559)684-4300 POLICE DEPARTMENT: (559)684-4238 MEDICAL CENTER: (559)688-0821 TRANSPORT: (559)688-0821 DISTRICT MANAGER: (661)302-3619 Write in the following phone numbers (below & following pages) for your location. If your area uses the 911 emergency system, write 911 in the appropriate fire, police and rescue spaces. LOCATION ADDRESS: 49-55 W. Alluvial Fresno, CA 93650 LOCATION PHONE: TBD ALARM COMPANY: (559)892-0303 GAS COMPANY: 1-800-743-5002 ELECTRIC COMPANY: 1-800-743- RESCUE/AMBULANCE: 911 CALL FOR HELP 1 About This Document Token Farms faces increased challenges to consistently meet legal requirements during emergency incidents. This basic retail security and safety emergency resource was developed by Token Farms. It has two basic goals: 1.To improve store-level responses to some of the more common emergencies, and 2.To improve coordination between store employees and government emergency responders. Users of these resources must recognize that they indemnify and hold harmless the groups and individuals who assisted with development of these documents from all liability, loss, damage, claims, actions, and expenses based upon or arising out of actions based on this resource. This document is intended to aid decision-making only and use of it is not a substitute for an effective emergency management program that includes preventive measures, emergency response planning, employee training, and periodic exercises to determine store-level emergency preparedness. A partial list of some additional materials is identified in the back of this resource in the “Contacts/Resources” tab. The “Emergency Response Plans for Token Farms” is a particularly valuable resource - identifying practical guidance for our employees to plan and respond to emergencies that create the potential for an imminent health hazard. 2 PATHOGENS MEDICAL EMERGENCY In the event of a serious medical emergency (death or hospitalization of employees or customers): 1.Determine the extent of the injury or seriousness of the illness. 2.Then, contact emergency medical service (Call 911), if needed or if requested. 3.Have someone meet the ambulance or rescue personnel and direct them to the injured party. 4.DO NOT move the customer unless he/she is in imminent danger at the present location. 5.Keep individual calm and comfortable until help arrives (example - lying down, covered, and warm). 6.First aid or medical treatment should not be applied unless the responder is certified in First Aid/CPR or the person is acting under “Good Samaritan” guidelines. 7.Call your emergency contacts:1. 2. 3. Document all events of the medical emergency: •Make sure the Manager-on-Duty obtains as much information as possible and documents the incident THREAT LEVEL ACTION STEPS MEDICAL EMERGENCY / BLOODBORNE POWER FAILURE SEVERE WEATHER / TORNADO WATER PROBLEMS BROKEN WATER PIPE - NSIDE STORE WORKPLACE VIOLENCE PRODUCT CONTAMINATION ROBBERY 4 PATHOGENS Bloodborne Incidents: Any situation or accident where there is a potential exposure to a person’s blood or body fluids. Precautions: Take universal precautions whenever responding to bloodborne incidents: •Assume all blood and body fluids are infectious, wear personal protective equipment (gloves, goggles, etc.), and use a protective “pocket mask” when performing rescue breathing. •Only employees trained in the appropriate use of personal protective equipment should respond to the incident When blood or other potentially infectious materials need to be cleaned up: Clean up procedures: 1. Gloves must always be worn. Use additional protective equipment based on the risks present, i.e. protective apron, facemask, and/or goggles. 2. Thoroughly spray contaminated surface areas with a disinfectant solution made of at least one-part bleach to ten parts water (1:10). 3. Pick up any contaminated solid material making sure not to use your hands to pick up any sharp objects, such as glass. Use a broom, dustpan or similar cleaning tool to pick up sharp objects. 4. Wipe down contaminated area with a paper towel moistened with disinfectant. 5. Place all contaminated solids or clean up materials in the red Biohazard bag contained in the kit. 6. Sharp objects should be placed in a puncture proof container before being placed in the bag. 7. Clean and disinfect any tools or other non-disposable items used in the cleanup. 8. Remove personal protective equipment and place them in the red Biohazard bag. 9. Wrap and tie the red bag and give the Biohazard bag to the Manager-on-Duty. 10. Wash your hands and face immediately using soap. If you are exposed to bloodborne pathogens: 1. Immediately wash all exposed portions of your body. 2. Notify management of the incident. 3. Seek medical assistance and follow-up. 4. Document on an incident report. THREAT LEVEL ACTION STEPS MEDICAL EMERGENCY / BLOODBORNE POWER FAILURE SEVERE WEATHER / TORNADO WATER PROBLEMS BROKEN WATER PIPE - NSIDE STORE WORKPLACE VIOLENCE PRODUCT CONTAMINATION ROBBERY BLOODBORNE PATHOGENS MEDICAL EMERGENCY 5 POWER FAILURE PATHOGENS In the event of a power failure: 1.Provide flashlights to all employees. 2.Check for trapped guests or employees in all possible areas. 3.Determine if you need to evacuate the building (see below). 4.Call your emergency contacts:1. 2. 3. If the power failure affects the building location and surrounding area in your community: Ask the power company when they anticipate that the electrical services will be restored. Shut down any equipment and compressors that could be damaged when power is restored. Cover all refrigerated perishable items and keep walk in cooler/freezer doors closed. If the power failure affects your building location only: Conduct a site inspection to determine any obvious reasons for a power outage. Shut down any equipment and compressors that could be damaged when power is restored. Cover all refrigerated perishable items and keep walk in cooler/freezer doors closed. Call your local power company to restore power. 5.Keep Emergency contacts informed of the progress. Evacuate the building if the safety of customers and employees is threatened: 1.Announce evacuation of the building multiple times (3 times minimum is suggested.) Sample announcement: “May I have your attention, please. An emergency makes it necessary to evacuate immediately. Please move to the nearest emergency exit.” 2.Meet at a predetermined location outside of the building, if safe to do so. 3.Check all areas of the building to make sure everyone has evacuated. 4.Verify, according to the work schedule, that all employees are outside the building. Document all Incidents / Expenses: •Make sure the Manager-on-Duty records and documents all incidents/expenses incurred as a result of the emergency. THREAT LEVEL ACTION STEPS MEDICAL EMERGENCY / BLOODBORNE POWER FAILURE SEVERE WEATHER / TORNADO WATER PROBLEMS BROKEN WATER MAIN - NSIDE STORE WORKPLACE VIOLENCE PRODUCT CONTAMINATION ROBBERY 6 SEVERE WEATHER / TORNADO PATHOGENS If there is a threat of severe weather or tornado: 1. Monitor the Weather Radio. (See back of this chart for severity definitions) 2. Contact Store Manager. 3. Review the safe areas of the building with employees. Safe areas should be close to walls/support columns at the center or back of the building and away from glass walls, glass entryways and windows 4. Provide flashlights and portable radios to all employees. If severe weather is detected near the building: 1. Make an announcement in the building three times. Sample announcement: “May I have your attention, please. The National Weather Service has sounded a Severe Weather (Tornado) Warning for this area. Please move away from windows and move toward the center or back of the store. Please stay there until the ‘all clear’ has been given.” 2. Check all areas of the building to make sure everyone has moved to a designated assembly area. Note: Management does not have the authority to detain customers and employees who desire to leave the building during severe weather or tornado conditions. Do not lock exit doors Protect money/merchandise if it does not threaten anyone’s safety: 1.Close and lock all checkout terminals/cash registers. 2.Lock cash/control office safe and doors to the cash/control office 3.Turn off pumps with the emergency shut off switch. When the ‘all clear’ is given over the weather radio: •Make the “all clear” announcement and consult with the Store Manager regarding reopening the facility. If there is any property damage as a result of the severe weather: 1.Establish control and security immediately. 2.Do not put any customers or employee in danger. 3.Inspect the building and assess the damage. •Roof •Structural •Merchandise/product 4.Call emergency contacts: 1. 2. 3. THREAT LEVEL ACTION STEPS MEDICAL EMERGENCY / BLOODBORNE POWER FAILURE SEVERE WEATHER / TORNADO WATER PROBLEMS BROKEN WATER PIPE - NSIDE STORE WORKPLACE VIOLENCE PRODUCT CONTAMINATION ROBBERY 7 SEVERE WEATHER / TORNADO PATHOGENS If the roof is leaking: •Cover product, merchandise and equipment with plastic. •Place empty trash cans under leaking areas. •Elevate merchandise off the floor to at least a pallet height. •Rope off damaged areas. If there is water in the building: •Make sure there are no electrical hazards and product have not been contaminated. Push water out of building with squeegees, brooms, sweeper/scrubbers. Document all Incidents / Expenses: •Make sure the Manager-on-Duty records and documents all incidents/expenses incurred as a result of the emergency. Weather Severity Definitions: Winter Storm Watch: Severe winter Tornado Watch: Tornadoes are weather is possible. likely. Be ready to take shelter. Stay tuned to radio and television stations for Winter Storm Warning: Severe winter additional information weather is expected. Blizzard Warning: Severe winter Tornado Warning: A tornado has weather with sustained winds of at been sighted in the area or is indicated least 35 mph. by radar. Take shelter immediately. Traveler’s Advisory: Severe winter conditions may make driving difficult or dangerous THREAT LEVEL ACTION STEPS MEDICAL EMERGENCY / BLOODBORNE POWER FAILURE SEVERE WEATHER / TORNADO WATER PROBLEMS BROKEN WATER PIPE - NSIDE STORE WORKPLACE VIOLENCE PRODUCT CONTAMINATION ROBBERY 8 BROKEN WATER PIPE – Inside Store PATHOGENS In the event of a broken water pipe: 1.Determine if the water pipe is part of the domestic or fire sprinkler system (if applicable). 2.Locate and turn off the valve controlling the source of the water to the main. 3.Contact your water utility for assistance if on a municipal water supply. 4.Contact your emergency contacts: 1. 2. 3. •Give details of what type of water pipe is broke. •Be sure to inform them if you turn off a fire sprinkler main. Contact applicable management as soon as you have restored the sprinkler system to full service Once the water main has been closed: •Clean up water. •Be cautious of electrical hazards •Elevate merchandise off the floor to prevent water damage. •Push water out of the building or down drains with squeegees, brooms, sweepers and scrubbers Document all Incidents / Expenses: •Make sure the Manager-on-Duty records and documents all incidents/expenses incurred as a result of the emergency. THREAT LEVEL ACTION STEPS MEDICAL EMERGENCY / BLOODBORNE POWER FAILURE SEVERE WEATHER / TORNADO WATER PROBLEMS BROKEN WATER PIPE - NSIDE STORE WORKPLACE VIOLENCE PRODUCT CONTAMINATION ROBBERY 9 WORKPLACE VIOLENCE PATHOGENS If a violent attack or shooting occurs: •Call 911/Press Panic Button •Do not attempt to apprehend or detain the attacker. •If it can be safely accomplished, evacuate the area. •Do not do anything to jeopardize your safety or the safety of others. •Carefully note the physical description of the attacker, including any distinguishing characteristics. After the attacker has left the premises: 1.Care for injured customers and employees. (see medical emergency) 2.Call 911 3.Call your emergency contacts:1. 2. 3. 4.Write down a description of the attacker, vehicle, and license plate number. 5.Take actions to secure the scene 6.Protect potential evidence. 7.Keep Emergency contacts informed of progress. 8.Document the event Media inquiries: •Refer any media inquiries to the Company Spokesperson.Name Number Document all Incidents / Expenses: •Make sure the Manager-on-Duty records and documents all incidents/expenses incurred as a result of the emergency. THREAT LEVEL ACTION STEPS MEDICAL EMERGENCY / BLOODBORNE POWER FAILURE SEVERE WEATHER / TORNADO WATER PROBLEMS BROKEN WATER PIPE - NSIDE STORE WORKPLACE VIOLENCE PRODUCT CONTAMINATION ROBBERY 10 PRODUCT CONTAMINATION PATHOGENS Assess the situation: •Review all evidence and facts •Determine the scope of contamination •Determine the need to involve public agencies. o If intentional product tampering is suspected, contact law enforcement and protect potential evidence. •Contact your emergency contacts:1. 2 3 Take steps to limit exposure: •Pull product if appropriate. •Determine if a public announcement will be made. •Determine the need for a product re-call. •Develop handling practice for re-call product, if applicable. •Determine disposition of product. Investigate the cause: •Identify potential witnesses. •Determine method and scope of product inspection. •If appropriate, contact distributor. Document all Incidents/Expenses: •Make sure the Manager-on-Duty records and documents all incidents/expenses incurred as a result of the incident THREAT LEVEL ACTION STEPS MEDICAL EMERGENCY / BLOODBORNE POWER FAILURE SEVERE WEATHER / TORNADO WATER PROBLEMS BROKEN WATER PIPE - NSIDE STORE WORKPLACE VIOLENCE PRODUCT CONTAMINATION ROBBERY 11 ROBBERY PATHOGENS Once the robber has left: 1.Do not attempt to follow the robber. 2.Write down a description of the robber, escape vehicle, and license plate number. 3.Call 911 4.Call your emergency contacts:1. 2. 3. 5.Document the incident and complete a Robbery Description Report. (see suspicious description report forms) Do not disturb the crime scene: •Make sure that the area is secured to prevent anyone from entering the crime scene or surrounding area. Media inquiries: •Refer any media inquiries to the Company Spokesperson. Name: Telephone Number: THREAT LEVEL ACTION STEPS MEDICAL EMERGENCY / BLOODBORNE POWER FAILURE SEVERE WEATHER / TORNADO WATER PROBLEMS BROKEN WATER PIPE - NSIDE STORE WORKPLACE VIOLENCE PRODUCT CONTAMINATION ROBBERY 12 FIRE React quickly and calmly: 1.Use fire extinguishers, if it is safe to do so. 2.Announce evacuation procedures (note sample announcement below). 3.Call 911 or your fire department. 4.Turn off gas valves/pumps with emergency shut off switch. 5.Call your emergency contacts:1. 2. 3. Evacuate the building if: •There is a fire in the store •The safety of customers and employees is threatened. Evacuation procedures: 1.Announce an evacuation of the building three times. Sample announcement: “May I have your attention, please. An emergency in the store makes it necessary to evacuate the store immediately. Please move to the nearest emergency exit. Please take any merchandise you have purchased with you. 2.Meet at the predetermined assembly area, which is the . 3.Check all areas of the building to make sure everyone has evacuated, if safe to do so. 4.Verify, according to the work schedule, that all employees are outside the building. 5.Assign an employee to meet the firefighters and direct them to the fire location. Protect money/merchandise if it does not threaten anyone’s safety: 1.Close and lock all checkout terminals/cash registers. 2.Lock cash/control office safe and doors to the cash/control office Once the fire is out: 1.The Fire Department will remove the smoke. 2.Assess the impact on product and operations. 3.Clean up water (be careful of electrical hazards): •Elevate merchandise off the floor to prevent water damage. •Push water out of building with squeegees, brooms and sweeper/scrubbers. •Contact restoration contractors, insurance provider, and utilities if needed. Document all Incidents / Expenses: •Make sure the Manager-on-Duty records and documents all incidents/expenses incurred as a result of the emergency. For insurance and regulatory purposes, product discard documentation should include product amount and dollar loss. THREAT LEVEL ACTION STEPS MEDICAL EMERGENCY / BLOODBORNE PATHOGENS POWER FAILURE SEVERE WEATHER / TORNADO WATER PROBLEMS BROKEN WATER PIPE - NSIDE STORE WORKPLACE VIOLENCE PRODUCT CONTAMINATION ROBBERY 13 NATURAL GAS or PROPANE LEAK REPORT FORM LEAK In the event of a gas leak: Natural Gas/Propane 1.Determine severity of the natural gas leak. 2.If the natural gas leak is determined to be severe or the gas cannot be shut off, call 911 3.Locate and turn off the gas valve immediately. 4.Contact your gas utility for assistance. 5.Open doors to promote cross-ventilation. 6.Call your emergency contacts:1. 2. 3. 7.Contact Store Manager. 8.Secure site, limit access to area/scene. Evacuate: •Evacuate the building if the safety of guests and employees is threatened. 1.Assign an employee to the exit. 2.Announce an evacuation of the building three times. Sample announcement: “May I have your attention, please. An emergency in the store makes it necessary to evacuate the store immediately. Please move to the nearest emergency exit. Please take any merchandise you have purchased with you. 3.Meet at the predetermined assembly area, which is . 4.Check all areas of the building to make sure everyone has evacuated, if safe to do so. 5.Verify, according to the work schedule, that all employees are outside the building. 6.Secure the building. Document all Incidents / Expenses: •Make sure a Manager-on-Duty records and documents all incidents/expenses incurred as a result of the emergency. FIRE NATURAL GAS OR PROPANE BOMB THREATS SUSPICIOUS SUBTANCES CIVIL UNREST THREAT CALL LOG SUSPICIOUS DESCRIPTION 14 BOMB THREATS REPORT FORM LEAK React to the bomb threat quickly and calmly: 1.Utilize your incident report forms and record all information. 2.Call 911 or the police department. 3.Shut down the following electronic equipment (such as): o EAS Systems o 2-way Radios o Cellular Phones 4.Contact your store emergency contacts:1. 2. 3. NOTE: •The search will be done in coordination with the police department. Do not initiate this search on your own. You may be asked by civil authorities to assist with the search. Evacuate the building if: •A suspected explosive device is found in the building, or •Local authorities order the evacuation, or •A second bomb threat is received, within the time specified by the caller, and the search is not complete, or The safety of customers and employees is threatened. Evacuation procedures: 1.Assign an employee to every exit. 2.Announce an evacuation of the building three times. Sample announcement: “May I have your attention, please. An emergency in the store makes it necessary to evacuate the store immediately. Please move to the nearest emergency exit. Please take any merchandise you have purchased with you. 3.Meet at the predetermined assembly area, which is the parking area outside of the building directly in front of the store’s main entrance 4.Check all areas of the store to make sure everyone has evacuated. 5.Verify, according to the work schedule, that all employees are outside the building. FIRE NATURAL GAS OR PROPANE BOMB THREATS SUSPICIOUS SUBTANCES CIVIL UNREST THREAT CALL LOG SUSPICIOUS DESCRIPTION 15 SUSPICIOUS SUBSTANCES REPORT FORM LEAK Document the received information regarding a suspicious substance. Secure the area around the substance. Investigate possible legitimate sources of the substance (flour, baking soda, talcum powders, etc). Determine if any threatening circumstances exist (Threats received by phone, mail, etc. that could indicate an intentional placement of a hazardous substance in the store and/or on product). If a legitimate source of the substance is not identified or a threatening circumstance exists: 1.Contact law enforcement immediately 2.Evacuate the area 3.Determine the scope of the hazard. 4.Provide a listing of all exposed items to law enforcement. 5.Secure the area and or product. 6.Determine who may have come in contact with the substance. 7.Potentially exposed person(s) should be staged in an area away from others. 8.Follow decontamination directions of responding public safety agencies. 9.Determine the need to issue a product re-call. 10.Determine what information will be released to the public in coordination with public agencies. 11.Contact company representatives 1. 2. 3. If the substance is determined not to be hazardous: 1.Take appropriate measures to remove and clean the area/product. 2.Communicate the findings to potentially impacted customers and employees. Document all Incidents / Expenses: •Make sure the Manager-on-Duty records and documents all incidents/expenses incurred as a result of the emergency. FIRE NATURAL GAS OR PROPANE BOMB THREATS SUSPICIOUS SUBTANCES CIVIL UNREST THREAT CALL LOG SUSPICIOUS DESCRIPTION 16 CIVIL UNREST REPORT FORM LEAK If civil unrest appears imminent, based on observations or assessment by authorities: •Contact your emergency contacts:1. 2. 3. Close the store if directed to do so by District/Region/Corporate/Civil authorities: 1.Evacuate all customer and employees not essential to supervise closing. 2.Protect money and merchandise. 3.Secure the store Evacuation procedures: 1.Assign an employee to every emergency exit. 2.Announce an evacuation of the building three times. Sample announcement: “May I have your attention, please. An emergency in the store makes it necessary to evacuate the store immediately. Please move to the nearest emergency exit. Please take any merchandise you have purchased with you. 3.Meet at the predetermined assembly area, which is the parking area outside of the building directly in front of the store main entrance. Check all areas of the building to make sure everyone has evacuated, if safe to do so. 4.Verify, according to the work schedule, that all employees are outside the building. To protect store money and merchandise: 1.Lock cash and all cannabis products in the safe. 2.Leave all terminal/cash register drawers open and empty. 3.Lock cash/control office safe and doors to the cash/control office. 4.Stop any expected deliveries. Secure the store for civil unrest: 1.Turn on all parking lot lights and turn off all interior lights. If CCTV cameras are applicable, ensure public view is recording. 2.Implement boarding up procedures as directed by the Store Manager or your Facilities/Maintenance. 3.Secure all perimeter openings: •Fire doors •Roof Hatch •Front doors 4.Gather all fire extinguishers and place near each entrance. 5.Check flashlight locations and install new batteries. 6.Set all store alarms 7.Remove trash and other combustibles from around the outside of the building. Document all Incidents / Expenses: •Make sure the Manager-On-Duty records and documents all incidents/expenses incurred as a result of the emergency. FIRE NATURAL GAS OR PROPANE BOMB THREATS SUSPICIOUS SUBTANCES CIVIL UNREST THREAT CALL LOG SUSPICIOUS DESCRIPTION 17 THIS FORM SHALL BE USED FOR ALL THREAT CALLS RECEIVED AS WELL AS OTHER TYPES OF THREATS RECEIVED REPORT FORM LEAK Time Call Received: AM/PM Time Call Concluded: AM/PM Caller ID Exact words of caller: SEX OF CALLER AGE RACE ACCENT 1.What threat wasmade? 2.What demand was made? 3.Did the caller say he (or she) will call again? YES NO _ If yes, what time of day will he (or she) call?AM/PM 4.Approximately how long did you speak with the caller?_ 5.In your opinion, how old was the caller? 1.What is your address?_ 2.What is yourname? 1.When is the bomb going to explode? 2.Where is it right now? 3.What does itlook like? 4.What kind of bomb is it? 5.What will cause it to explode?_ 6.Did you place the bomb? 7.Why? CA CALM LLER'S VOICE AND LAUGHING ATTITUDE (CIRCLE AL LISP L THAT APPLY) DISGUISED ANGRY CRYING RASPY ACCENT EXCITED NORMAL DEEP ELECTRICALLY ALTERED SLOW DISTINCT RAGGED FAMILIAR RAPID SLURRED CLEARING THROAT RATIONAL SOFT INTOXICATED DEEP BREATHING IRRATIONAL LOUD NASAL CRACKING VOICE If voice is familiar, who VULGAR STUTTER OTHER did it sound like? BACKGROUND SOUNDS (CIRCLE ALL THAT APPLY) AIRPORT ANIMAL NOISES BABY CLEAR BAR/TAVERN FACTORY MACHINERY LONG DISTANCE OFFICE MACHINERY RESTAURANT TELEVISION OTHER BOOTH HOUSE NOISES MOTOR P.A. SYSTEM STATIC TRAFFIC LOCAL MUSIC PARTY STREET NOISES VOICES KIDS SCHOOL THREATLANG UAGE (CIRCLE ALL THAT APPLY) WELL SPOKEN (educated) MESSAGE READ BY THREAT MAKER FOUL INCOHERENT IRRATIONAL TAPED REPORT ALL THREATS IMMEDIATELY TO STORE MANAGEMENT PERSON RECEIVING CALL PHONE # STORE OR OFFICE # AND LOCATION Signature: Title/Position: FIRE NATURAL GAS OR PROPANE BOMB THREATS SUSPICIOUS SUBTANCES CIVIL UNREST THREAT CALL LOG SUSPICIOUS DESCRIPTION RECORD OF THREATENING TELEPHONE CALL QUESTIONS TO ASK FOR ANY THREAT QUESTIONS TO ASK IF BOMB THREAT 18 REPORT FORM LEAK Suspicious Description Report Gender (male, female) Hat (color, condition, style) Hair (color, thick, thin, straight, curly, hair part, style of combing) Eyes (color, small or large, close or far apart) Ears (small or large, close to head or extended) Nose (small, large, broad, narrow, long, short) Chin (square, broad, long, narrow) Race and Complexion (Caucasian, black, Hispanic, light, dark, ruddy, pale, etc.) Shirt (color, logos, sleeve length, etc.) Tie or Scarf (color, fabric) Coat or Jacket (color, type, logo, hood) Gloves (color, fabric, full finger or short) Pants /Trousers / Skirt / Dress (color, type or style, length) Socks (color, fabric) Height Weight Shoes (sports, boots, colors, other styles) did you determine?) Right or left handed? (How Physical Characteristics (slight or heavy build, scars, marks, manner of walking or gait, tattoos, mustache, nervous, calm, etc.) Weapons and Equipment (semi-automatic, revolver, rifle or shotgun, knife) Remarks (comments, accent, names used, movements) FIRE NATURAL GAS OR PROPANE BOMB THREATS SUSPICIOUS SUBTANCES CIVIL UNREST THREAT CALL LOG SUSPICIOUS DESCRIPTION 19 Social Policy and Local Enterprise Management District Manager: Jennifer Mendonca has an extensive background in retail management with 16 years of retail management experience. Jennifer has managed multiple retail locations as the Assistant Store Manager of Operations for Best Buy and Home Depot, Overseeing over 100 employees at any given time. Through these experiences, Jennifer has the ability to manage a profitable net operating income, forecast sales and labor, inventory control and management, deliver on forecasted metrics through leading a team giving specific direction and behavioral processes to execute. Jennifer also has a strong ability to attract, develop and retain talented employees. Jennifer has been in the cannabis industry for over four years, first operating Token Farms Delivery Service under Prop 215 then gaining a retail cannabis store front license in the city of Farmerville in operation since October of 2019. Jennifer is responsible for forming all processes and procedures Token Farms Farmersville uses today to operate. She has a thorough understanding of the California State Laws for both medicinal and recreational cannabis retail sales. With her extensive retail background Jennifer understands and has proven her ability to maintain compliance across multiple agencies from Bureau of Cannabis Control, Department of Homeland Security, and inspections from the local Chief of Police. Jennifer is well prepared to execute and uphold all regulations required. She brings years of successful experience in the legal sales of medicinal and recreational cannabis including an extensive understanding of all track and trace software including METRC and has developed 2 strong vendor relationships and many strategic partnerships covering all areas of the Cannabis Industry. Communications and Community Director: Ashley Mendonca currently serves as Token Farms Communications and Community Director. In her role she is responsible to build and maintain relationships with the community, Token Farms vendors, partners, and team. Ashley has a track record with community even prior to Token Farms. Through past employers Ashley was responsible to be the liaison and organize community “givebacks” whether that be in the form of volunteering time, funds or resources needed in the community. Ashley recently parted ways in June 2020 with Best Buy (Electronic Store) as the General Manager in Visalia, CA after a total of 11 years with Best Buy, five as a General Manager, Ashley joined her spouse to continue to grow the business they started and expand their involvement with community outreach and giveback. During her time with Best Buy Ashley was directly responsible for over 80 employees including salaried and hourly employees. She has extensive experience with human resources, sales and operations. Ashley hosted and led many company training’s including for her peer General Managers. Ashley understands all aspects of running a retail business, especially the role a company plays in the community it serves. In the short time Ashley has worked with Token Farms she has assisted in giving back to the community through volunteering, donations as well as organized a community Halloween event. Store Manager: Sarina Duarte, born and raised in Fresno County. Currently residing in Clovis, Ca, Sarina has a lifelong relationship with the community that expands from her family& friends, to her business network and community partners. Sarina graduated from Clovis high school and even participated in the police explorer program for four years. She brings with her a well-rounded background from corporate retail sales and operations. Sarina has many skill sets that add value and a strong work ethic which aligns with what is expected at Token Farms. More importantly she understands the valuable role a business plays in a community, as Sarina has previously worked with Kids Casa Foster Agency of Fresno and the Fresno Housing Initiative providing technology to low income areas. Sarina currently works with Best Buy (Electronic store) as the Assistant Store Manager of Sales and has experience as a Temporary General Manager for Best Buy. She was responsible for directly managing approximately 50 employees and overseeing up to 80 at any given time. Sarina has experience with managing a big box net operating income, delivering on forecasted metrics, upholding corporate policy, SOP’s, State and Local regulations. She has a wealth of knowledge and best practices for leading a large team with various skillsets to set goals and hit various metrics daily; deliver on the brand, through world class customer service and merchandising standards, and execute and uphold customer data privacy. Adapting is key in growing any business and working for an ever-evolving company like Best Buy has given Sarina the business acumen and adaptability needed 3 for a quickly growing cannabis retailer like Token Farms. As the Store Manager, Token Farms is confident in Sarina’s ability to deliver on our Mission to provide a safe, knowledgeable cannabis retail experience to customers with quality product and service they can trust. While building our brand on the core values of customer service and set the highest standard of integrity and community outreach. She has the ability to coach, develop and foster the talent of a team and has proven success in developing others. Sarina has mentored and led multiple trainings during her time with Best Buy electronics, teaching and mentoring a diverse work force to grow their skillsets, strengths and navigate their career path. Shall Token Farms be granted a retail license for the City of Fresno, Sarina will end her employment with Best Buy (Electronic Store) to accept role as Store Manager of Token Farms Fresno. Sales Manager: Victoria Luna Leon was born and raised in Fresno, Ca. Victoria attended Fresno Unified School District, graduating from Roosevelt High School. Victoria also attended Fresno State University. During her youth she participated in academic academy’s which focused on business and entrepreneurial development. Victoria lives with her Husband in Fresno, Ca. She is currently employed by Token Farms Farmersville as the Sales Manager. She will bring with her knowledge of Token Farms day to day operations, processes and procedures, along with a well-rounded background in track and trace systems like METRC and Greenbits. Victoria is responsible for customer experience, attracting, hiring and retaining talent, sales metrics and upholding processes and procedures including local and state regulations. Prior to working with Token Farms Victoria worked for Best Buy (Electronic Store) as the Specialty Sales Manager for the last two years with a total of six years with Best Buy. In her role she was responsible for directly managing 20 employees and overseeing up to 80. As the Specialty Manager she oversaw Mobile Sales of three cell phone carriers, a highly regulated industry. Victoria has corporate retail experience and training that will add value to Token Farms operations, customer and employee experience. If Token Farms is granted a license, she will transfer to the Fresno store as the Sales Manager bringing with her all of her abilities to function in a retail cannabis store front. Operations Manager-Jonathan Wehner was born and raised in Fresno, Ca. Jonathan is a graduate of Bullard High School. Jonathan lives in Clovis, Ca with his Wife and daughter. Prior to joining the cannabis/CBD industry, Jonathan spent his time working for family businesses in Fresno such as: Miracle Ear Hearing Aids, and Comfort Keepers in Home Care. During his time with Comfort Keepers in Home Care Jonathan gained experience managing 85 employees from Fresno, Clovis, Merced and Modesto. Jonathan brings with him experience in highly regulated industries and a thorough understanding of business operations. Owner of Token Farms Jennifer Mendonca built a relationship with Jonathan in 2016 while operating as Token Farms Delivery service under prop 215 in Tulare County. Jonathan was also operating a delivery service at the 4 time in Fresno under prop 215. Jennifer and Jonathan worked together to build inventory orders and hit required ordering minimums with vendors in order to bring some of the best quality cannabis products to the central valley. Jonathan led the entire delivery operation, from product acquisition and quality control, patient verifications, delivery schedules and routing, and marketing. In Compliance with MURSCA Jonathan seized operations prior to January 1st 2018. Currently Jonathan owns and operates Valley CBD and has been since March 2019. He began with an ecommerce platform, and has recently opened a store front in Clovis, Ca. Jonathan has family history that spans six decades of building businesses that have flourished in the community. Jennifer and Jonathan shared a bond through their passion for cannabis and involvement in the industry. As Jennifer considered who to entrust such a large responsibility to, it was clear from the beginning Jonathan would bring unmatched knowledge, and experience needed within Token Farms operations. Jonathans background with cannabis deliveries specifically in the City of Fresno would add value and accelerate our ability to grow this area of the business to scale. Organizational Structure Token Farms is a privately-owned business focused on delivering a retail cannabis location to the City of Fresno that is customer centric and will allow for profitable, sustainable growth for the business and tax revenues for the community. Token Farms is organized as a C Corporation and will be led by Jennifer Mendonca, who serves as Owner/CEO and would manage day to day operations as District Manager. All corporate documents have been provided. 5 Organizational Chart Roles and Responsibilities Board of Directors Responsibilities include: • Responsible for providing direction for the business • Creates effective strategies, communicates and works with the General Manager to implement the organization’s overall vision and latest direction District Manager Responsibilities: • Promote an Inclusive and Diverse work environment • Enforcing ethical business practices • Managing all aspects of business finances including but not limited to controlling Operating Profit and Loss performance with primary focus on controllable expense metrics • Managing active budgets and accounts. • Managing and paying all monthly overhead costs (rent, electricity, internet, phone, supplies, advertisement, volunteer reimbursements) • Approving all purchases • Creating monthly revenue reports based on data from sales Operations Manager Sales Manager Victoria L. Sales Supervisor Store Manager Sarina D. Communications & Community Director (Contractor) Ashley M. Board Members (5 Members, including Jennifer Mendonca) Inventory Supervisor Multi Channel Supervisor District Manager Jennifer M. Full Time Dispensary Agent (x3) Full Time Receptionist Full Time Multi- Channel *Part Time Positions will be available for Dispensary Agent, Delivery Agent, Receptionist, Inventory Specialist, Multi- Channel Specialist Delivery Supervisor Full Time Delivery Agent 6 • Working with the Store Manager to execute business model • Contributing to the hiring and training of new employees • Uphold all Cannabis City and State Laws/Requirements and comply with state and federal audits • Ensuring adherence to the security plan, safety plan, and fire safety plans • Maintaining brand standards Store Manager Responsibilities: • Promote an Inclusive and Diverse work environment • Enforcing ethical business practices • Work to ensure employees are following proper policies and procedures. • Managing all aspects of business finances including but not limited to controlling Operating Profit and Loss performance with primary focus on controllable expense metrics • Recruiting, Hiring, Staffing & Maintaining Turnover • Analyze store’s performance and develop plans to improve underachieving areas • Monitor Customer Service/Operations to ensure customer loyalty, staff proficiency, staffing levels, shrink, replenishment, merchandising and pricing accuracy • Provide direction and development of management staff to ensure SOP execution and achievement of company goals and vision • Conduct regular store meetings and attend meetings to participate and analyze and improve the business • Control Operating Profit and Loss performance with primary focus on controllable expense metrics • Manage monthly inventory reconciliation, cash management, payroll and labor • Support and enable team to support community events through Token Farms • Uphold and enable team to uphold all Cannabis City and State Laws/Requirements and comply with state and federal audits • Maintains accurate, organized and compliant departmental records, investigates and resolves any discrepancies Sales Manager Responsibilities: • Promote an Inclusive and Diverse work environment • Directly Responsible for all Sales Results • Staffing • Enable staff to deliver on world class customer service • Reacting to customer feedback • Enforce adherence to company policies and guidelines • Motivating the staff to perform at peak levels 7 • Coach, Train, and Develop employee skills through proficiency of products, customers service skills and people orientation, keep staff updated on product trends • Set direction and give clear communication on company goals and priorities • Implement and execute Token Farms strategies and specific plans at the direction of the Store Manager • Create and sustain an environment where employees are inspired to provide recommendations, product knowledge and share from their experiences • Uphold all Cannabis City and State Laws/Requirements • Maintain vendor relationships Operations Manager Responsibilities: • Promote an Inclusive and Diverse work environment • Directly Responsible for all Operations results • Oversee all operations and process regarding inventory control, develop plans for gaps in procedure execution • Coach, train, develop and retain an inclusive and diverse work force • Enable employees to conduct accurate inventory receiving of all products • Uphold labeling process ensure accuracy, efficiency and standards are being met • Oversee returns processes/ waste management • Maintain vendor relationships • Manage monthly inventory reconciliation, & cash management • Lead the sales floor when needed and manage the entire store operations while manager on duty • Uphold all Cannabis City and State Laws/Requirements • Create and sustain an environment where employees uphold the highest standards of processes to ensure inventory accuracy and minimize the risk of shrink. • Motivating Staff to perform at peak levels Deliveries Manager (Hourly) Responsibilities: • Promote an Inclusive and Diverse work environment • Directly responsible for Delivery operations and performance results • Oversee all operations and processes related to deliveries • Coach, train, develop and retain and inclusive, diverse work force • Enable employees to deliver on service that meets and exceeds our customers’ expectations • Uphold all Cannabis City and State Laws/Requirements • Create and sustain an environment where employees uphold the highest standards of processes to ensure inventory accuracy and minimize the risk of shrink 8 • Motivate staff to perform at peak levels Multi- Channel Supervisor Responsibilities: • Promote an Inclusive and Diverse work environment • Manage all order fulfillment platforms. Ensure accuracy of product pricing and information across all platforms online and instore • Manage processes impacting multi-channel sales to ensure all aspects of the customer experience exceed their expectations • Lead the sales floor when needed and manage the entire store operations while manager on duty • Coach, train, develop team • Uphold all Cannabis City and State Laws/Requirements • Motivate Staff to perform at peak levels Inventory Supervisor Responsibilities: • Promote an Inclusive and Diverse work environment • Manage all inventory platforms. Ensure accuracy of product quantities, pricing and information across all platforms online and instore • Manage processes impacting inventory to ensure all aspects of the customer experience exceed their expectations • Enable employees to conduct accurate inventory receiving of all products • Uphold labeling process ensure accuracy, efficiency and standards are being met • Conduct returns processes/ Waste Management • Lead the sales floor when needed and manage the entire store operations while manager on duty • Coach, train, develop others • Uphold all Cannabis City and State Laws/Requirements • Motivate Staff to perform at peak levels Sales Supervisor Responsibilities: • Promote an Inclusive and Diverse work environment • Enable staff to deliver on world class customer service • React to customer feedback • Lead the sales floor during shift • Responsible for customer interactions/experience and behaviors directly related. • Coach, train, develop others • Uphold all Cannabis City and State Laws/Requirements • Motivating Staff to perform at peak levels 9 Inventory Specialist Responsibilities include: • Responsible for ensuring all new incoming product is properly received, organized, secured and stocked • Track daily product inventory and updates the menu whenever there’s a change. • Responsible for ensuring product marked for destruction is handled using the proper storage procedures • Responsible for working with management team to place weekly product order • Responsible for helping select new vendors and manage vendor accounts • Uphold City and State cannabis laws/ requirements Multi- Channel Specialist Responsibilities include: • Deliver on World Class Service • Responsible for preparing and fulfilling online orders in-store and delivery • Responsible for completing transactions in the POS system • Responsible for ensuring vault and online pick room are organized and clean • Uphold City and State cannabis laws/ requirements Delivery Agent Responsibilities include: • Deliver on World Class Service • Responsible for fulfilling online orders via delivery vehicle • Responsible for completing transactions in the POS system • Responsible for the safety of themselves, vehicle and cannabis related products and goods within vehicle • Uphold City and State cannabis laws/ requirements Dispatch Agent Responsibilities include: • Deliver on World Class Service over the phone and online • Make necessary recommendations and over the phone sales to be fulfilled instore or delivery • Responsible for communications between Store, Delivery Agents and Customers • Uphold City and State cannabis laws/ requirements Dispensary Agent Responsibilities include: • Deliver on World Class Service • Responsible for answering customer questions and preparing orders • Responsible for completing transactions in the POS system • Work to ensure customers feel comfortable and their needs are met • Responsible for ensuring sales floor is organized and clean • Uphold City and State cannabis laws/ requirements 10 Receptionist Responsibilities include: • Deliver on World Class Service • Responsible for answering company phone and answering questions • Responsible for checking customer IDs and/or medical recommendations prior to allowing entry into the sales floor • Answer questions from the public as they enter the reception area • Responsible for ensuring reception and sales floor is organized and clean • Uphold City and State cannabis laws/ requirements Workforce Plan Employment Summary Token Farms will provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training. Token Farms plans to onboard 40 employees to Token Farms Fresno and recognizes all sanctioned labor unions and its employees right to organize and enter a collective bargaining agreement as permitted by law. Token Farms has written and notarized a Labor Peace Agreement as specified by the state authority Bureau of Cannabis Control, as provided, attached to this section. Token Farms in Fresno will create jobs for local residents including salaried management positions, supervisory, and full/part time hourly positions. Token Farms will be seeking diverse employees that represent the community being served sourcing directly from the community of Fresno with a goal of filling at least 70% of all positions with residents of Fresno. Employees must be 21 years of age or older and Token Farms will make available a register of all employee information to city staff and local police department. All employees will be required to wear identification at all times while on premise. Wages & Benefits Token Farms continuously seeks ways to improve and offer a competitive employee compensation package. Token Farms offers various benefits from monetary to non- monetary that encourage our staff to make Token Farms a career job. It is anticipated Token Farms will hire 40 employees prior to grand opening Token Farms Fresno shall they be awarded the license. All employees will be paid at minimum a living wage 11 regardless of the position held and, in most cases, exceed industry pay standards. All full-time and part-time employees will work with their leadership to create a career pathway to advancing within Token Farms. In addition, Token Farms will provide all full- time employees with medical, dental and vision benefits paying 85% of the cost of their personal plans. The following positions, wages and benefits will be available: Positions & Starting Pay Rates: Benefits Full-Time and above: • Medical, dental & vision- 85% of plan covered by Token Farms • Accrued paid time off • Paid sick leave • Medical leave • Employee discount • Annual pay increase & review • Commitment to add 401k upon opening 2nd store Benefits Part-Time: • Paid sick leave • Employee discount • Medical leave • Annual pay increase & review • Commitment to add 401k upon opening 2nd store 12 Candidate Sourcing Candidates selected for available employment opportunities at Token Farms must: • Successfully pass a background screening process; • Complete required documentation (e.g. I-9 Eligibility, New Hire Paperwork, etc.) • Participate in the employment on boarding processes utilized by Token Farms. • And demonstrate that the candidate possesses the required skills and competencies to be successful in the organization’s business environment. Candidates for employment will be sourced using several social networking and employment venues, including but not limited to: • LinkedIn • Online based Employment sites (Indeed) • Local Placement Agencies • Local Referrals When positions become available, candidates must: • Submit a fully completed application for employment; • Participate in the interview process; Local Recruiting Token Farms is committed to sourcing local candidates from the City of Fresno. Token Farms will take proactive actions to ensure we meet and exceed a minimum of 70% local hires and furthermore meet or exceed a minimum of 33% of these hires to qualify as outlined in FMC 9-3316 (b)(1) Social Policy. Token Farms plans to take the following actions to reach these commitments in good faith during the recruiting & hiring process: • Partner with local employment agencies to recruit and prioritize staffing of local citizens and social policy citizens (i.e. Spherion, PrideStaff, Select Staffing etc.) • Work with local Veteran associations to recruit talent and make veterans aware of career opportunities (Fresno Veteran Affairs, Weed for Warriors- Fresno Chapter) Token Farms will provide the City with on-going proof of compliance as specified in FMC 9-3316(b)(1). 13 Social Equity Business Incubator & Apprenticeships As an established dispensary with a small business and corporate retail background, Founders Jennifer and Ashley would love to mentor, train and further spread their knowledge with a Social Equity Business and provide apprenticeships to those wanting to further their education in the cannabis industry. Jennifer and Ashley Mendonca have a combined 30 years of leadership, training, development and mentorship experience, through programs such as Women of Leadership Forum (W.O.L.F.), Next Generation and Female Leaders Inspiring Growth, Hard Work and Teambuilding (F.L.I.G.H.T.). In these programs they promoted a diverse and inclusive workforce, trained females and males alike on skills such as leadership, business acumen, selling skills and much more. As locals to the Central Valley they understand the importance of supporting local and would commit to featuring Fresno equity business products on our sales floor. There will be hexagon glass displays towards the center of the store in which would be utilized to feature said brands. Onboarding and Training Along with a four-hour orientation reviewing the Employee Handbook(37 page), basics store information, mission & culture, dress code, pay & benefits, harassment policy, safety, shrink, and cannabis 101 to be conducted by the Store Manager, employees will also review the following during their on-boarding period: State Requirements for Employees of Cannabis Dispensaries – This program will be both initial and ongoing training to keep employees up to date on dispensary laws and regulations in California including any changes in state or federal laws, regulations and/or guidelines. Introduction to OSHA - A basic overview of the Occupational Safety and Health Administration (OSHA), OSH Act, and OSHA's role in prevention and elimination of work-related illnesses and injuries. Effective Listening Skills - Employees will learn to transform their personal and professional interactions whether one-on-one or in meetings and lead to more rewarding and meaningful communication with everyone in their life. Dispensary Agent Skills - Employees will review the essential skills for determining the quality of product their dispensing, developing a relationship with your customer and the basics of working in a dispensary. Cannabis as Medicine - Employees will explore how cannabis affects the body, the basics of the endocannabinoid receptor system and the body’s interaction with the 14 cannabis plant. Employees will explore the differences between Sativa, Indica and Hybrid strains. Safety & Health Programs - This training is designed for employers, supervisors, and managers who need to thoroughly understand, implement and communicate a safety program. Employees who need to be educated and aware of safety issues within their domain will also find this course useful. Emergency Action Plan - This course gives you a basic understanding of the means of egress, Emergency Action Plan (EAP), and fire protection plans. Familiarity with these plans in any workplace can save lives. Discrimination and Harassment Prevention in the Workplace (Annual) – Provided by our Third-Party Human Resources Company Pacific Employers. This program is designed to examine the types of workplace conduct that are considered unlawful discrimination and harassment. It explains what employees should do to avoid or minimize incidents of employee discrimination and harassment in the workplace including bullying. Preventing Violence in the Workplace (Annual) – Provided by our Third-Party Human Resources Company Pacific Employers. This program is designed to help employees identify (common clues that point toward potential violence in the workplace, and how to forestall and/or deal with violent acts appropriately. In addition to required training, Token Farms will encourage and reimburse employees for any additional training courses (online or in classroom) that are beneficial and compliment the retail cannabis industry. Career Pathing & Job Opportunities As a woman owned and operated company, we understand the importance of creating an environment that is inclusive and diverse throughout all levels of the company for Token Farms staff and customers. Token Farms considers its human resources as the most valuable resource any company can have. In conjunction with the internal Annual Performance Management and Review process employees will be developed based on demonstrated skills and abilities, work ethic, and desire to advance. In addition, Token Farms will develop its employees through ongoing training programs, mentoring, goal setting, and skill building activities. Employees will meet quarterly with a salaried manager to discuss strengths and accomplishments, personal brand, customer service skills, career planning and growth goals. Managers will seek to understand each employee career goals and add value through dialogue, added training, in the moment 15 coaching’s, and role-plays as they work with each individual to advance towards reaching their desired career or goal. When a career opportunity becomes available the position will be posted internally and communicated to all employees via internal email. The position will be open to apply for a minimum of 10 days. Candidates will be expected to provide a resume’, cover letter, and any documentation showing their proactive approach to growing their skills and career in the cannabis industry. The manager overseeing the position available will hold interviews asking questions that pertain to the core job responsibilities. The interview panel must consist of one salaried leader, one hourly leader, and one full time hourly associate. Upon making a decision to hire, the District Manager Jennifer Mendonca will review all necessary documents including interview packets and finalize the hiring process. See Employee Quarterly Check-in Sheet attached, for an example of an employee check in. Established Dispensary Token Farms opened its first dispensary storefront in Farmersville California on October 25th of 2019 with fifteen employees. The initial projections for the dispensary was yearly gross sales, taking into consideration there were two other licenses issued within 800 ft of the location. Business began to thrive as we began to market our brand and word of mouth amongst the community started to spread. In March of 2020 Token Farms was faced with a national pandemic and a decision to operate curbside only. As a new small business, we made necessary decisions to keep the community and staff safe and not allow for customers to enter the 547 sq. ft. sales floor. Even in the midst of a pandemic Token Farms has seen nothing but positive growth at the Farmersville location. Over a rolling 12 months Token Farms has accomplished in Gross Revenue sales YTD and is projected to end 2020 with in gross sales. Please see the diagram below to reference tax revenue dollars generated for the City of Farmersville since Grand Opening. 16 17 As of today, Token Farms is fully paid on all Farmersville investments and will be re-investing profits of Token Farms Farmersville as we seek to expand to the City of Fresno. Token Farms currently employs over 30 employees from management to part time in the city of Farmersville. Our focus has and will continue to be to provide quality products and service you can trust, and we make great effort to coach, train and develop our team to deliver on this each day. In doing so Token Farms is investing in the development of our team as we gain new skills and build on the existing ones with the goal and expectation Token Farms can be a career job, paying living wages to all employees. With pride we are able to explain since opening Token Farms Farmersville we have doubled staff headcount, added health benefits, and paid time off, exceeded annual gross revenue projections by 3 times, thus exceeding the expected tax revenue dollars to the city of Farmersville, and have given back to the community in various ways from volunteering time, donating funds to local non- profit organizations, and hosting a safe Halloween trick or treat drive thru event. Token Farms Farmersville Heat Sync Map Data Employee Name: Quarterly Check- In Position: Hire Month/Year:Date: Facilitating Manager: STRENGTHS & ACCOMPLISHMENTS: PERSONAL BRAND (SELF REFLECTION): CUSTOMER SERVICE SKILLS (STRENGTHS & AREAS OF IMPROVEMENT): CORE JOB/CROSS TRAINING (SKILL BUILDING):CAREER PLANNING: PERSONAL GROWTH GOALS( NEXT QUARTER; NEXT YEAR): Employee Signature: On Boarding New Hire Orientation is conducted by the Store Manager, it sets the stage as the first day of work at Token Farms. During NHO new hires will learn about basic store information, receive a store tour, learn about basic safety information, basic product knowledge and customer service skills Training & Development +559 738 8375483 W. Noble Ave, Farmersville CA 93223 info@tokenfarmsinc.com On Boarding, Training and Development On-Going Training Development •New Hire Orientation (NHO) •Safety & Security Training & Certification •State & Local Regulation & Compliance Training & Certification •POS & Other Systems Training •Product Knowledge & Selling Skills Training & Certification •Regulation Updates- As required. Review and Acknowledge •Systems Updates- As required. Review and Acknowledge •Product Knowledge and Selling Skills- Train monthly with Sales Leadership •Quarterly Check-in with Salaried Leadership •Goal Setting & Career Path Planning •Cross Training New Hire Orientation Certifications will require for the employee to pass a series of questions that validate they have retained the training information and can execute on the new information without a doubt. Certifications Token Farms will have an ongoing training rhythm with our staff, that focuses on building on their individual strengths and skills. Employees will meet with a salaried leader quarterly to discuss and build on their personal brand, core job responsibilities, customer service skills, and other necessary skills. Development & Career Planning | Token Farms Company Training Plan Page 1 of 1 S State of California Secretary of State Statement of Information (Domestic Stock and Agricultural Cooperative Corporations) FEES (Filing and Disclosure): $25.00. If this is an amendment, see instructions. IMPORTANT – READ INSTRUCTIONS BEFORE COMPLETING THIS FORM 1. CORPORATE NAME 2. CALIFORNIA CORPORATE NUMBER This Space for Filing Use Only No Change Statement (Not applicable if agent address of record is a P.O. Box address. See instructions.) 3. If there have been any changes to the information contained in the last Statement of Information filed with the California Secretary of State, or no statement of information has been previously filed, this form must be completed in its entirety. If there has been no change in any of the information contained in the last Statement of Information filed with the California Secretary of State, check the box and proceed to Item 17. Complete Addresses for the Following (Do not abbreviate the name of the city. Items 4 and 5 cannot be P.O. Boxes.) 4. STREET ADDRESS OF PRINCIPAL EXECUTIVE OFFICE CITY STATE ZIP CODE 5. STREET ADDRESS OF PRINCIPAL BUSINESS OFFICE IN CALIFORNIA, IF ANY CITY STATE ZIP CODE 6. MAILING ADDRESS OF CORPORATION, IF DIFFERENT THAN ITEM 4 CITY STATE ZIP CODE 7. EMAIL ADDRESS FOR RECEIVING STATUTORY NOTIFICATIONS Names and Complete Addresses of the Following Officers (The corporation must list these three officers. A comparable title for the specific officer may be added; however, the preprinted titles on this form must not be altered.) 7. CHIEF EXECUTIVE OFFICER/ ADDRESS CITY STATE ZIP CODE 8. SECRETARY ADDRESS CITY STATE ZIP CODE 9. CHIEF FINANCIAL OFFICER/ ADDRESS CITY STATE ZIP CODE Names and Complete Addresses of All Directors, Including Directors Who are Also Officers (The corporation must have at least one director. Attach additional pages, if necessary.) 10. NAME ADDRESS CITY STATE ZIP CODE 11. NAME ADDRESS CITY STATE ZIP CODE 12. NAME ADDRESS CITY STATE ZIP CODE 13. NUMBER OF VACANCIES ON THE BOARD OF DIRECTORS, IF ANY: Agent for Service of Process If the agent is an individual, the agent must reside in California and Item 15 must be completed with a California street address, a P.O. Box address is not acceptable. If the agent is another corporation, the agent must have on file with the California Secretary of State a certificate pursuant to California Corporations Code section 1505 and Item 15 must be left blank. 14. NAME OF AGENT FOR SERVICE OF PROCESS 15. STREET ADDRESS OF AGENT FOR SERVICE OF PROCESS IN CALIFORNIA, IF AN INDIVIDUAL CITY STATE ZIP CODE Type of Business 16. DESCRIBE THE TYPE OF BUSINESS OF THE CORPORATION 17. BY SUBMITTING THIS STATEMENT OF INFORMATION TO THE CALIFORNIA SECRETARY OF STATE, THE CORPORATION CERTIFIES THE INFORMATION CONTAINED HEREIN, INCLUDING ANY ATTACHMENTS, IS TRUE AND CORRECT. DATE TYPE/PRINT NAME OF PERSON COMPLETING FORM TITLE SIGNATURE SI-200 (REV 01/2013) APPROVED BY SECRETARY OF STATE California Secretary of State Electronic Certified Copy I, ALEX PADILLA, Secretary of State of the State of California, hereby certify that the attached transcript of  page is a full, true and correct copy of the original record in the custody of the California Secretary of State’s office. IN WITNESS WHEREOF, I execute this certificate and affix the Great Seal of the State of California on this day of ALEX PADILLA Secretary of State Verification Number: Entity (File) Number: To verify the issuance of this Certificate, use the Verification Number above with the Secretary of State Electronic Verification Search available at bizfile.sos.ca.gov California Secretary of State Electronic Filing Corporation -Statement of Information 1R &KDQJH Entity Name: Entity (File) Number: File Date: Entity Type: &RUSRUDWLRQ Jurisdiction: Document ID: There has been no change in any of the information contained in the previous complete Statement of Information filed with the California Secretary of State. %\ ViJninJ tKiV Gocument I certif\ tKat tKe information iV true anG correct anG tKat I am autKori]eG E\ &aOifornia OaZ to ViJn (OHFWURQLF 6LJQDWXUH Use bizfile.sos.ca.gov for online filings, searches, business records, and resources. Document ID:&HUWLILFDWH 9HULILFDWLRQ 1XPEHUUse bizfile.sos.ca.gov to verify the certified copy PLANNING AND DEVELOPMENT DEPARTMENT 2600 Fresno Street • Third Floor Jennifer K. Clark, AICP, Director Fresno, California 93721-3604 (559) 621-8277 FAX (559) 498-1026 November 19, 2020 Please reply to: Rob Holt (559) 621-8056 Ashley Mendonca Token Farms 4216 S Mooney Blvd, Ste 272 Visalia, CA 93277 Dear Applicant: SUBJECT: ZONING INQUIRY NUMBER P20-03989 REQUESTING INFORMATION REGARDING CANNABIS RETAIL FOR PROPERTY LOCATED AT 51 WEST ALLUVIAL AVENUE (APN 303-053-19) Thank you for your inquiry regarding the allowance of new cannabis retail uses. The requested information about cannabis retail uses was analyzed using Article 27, Chapter 15 of the Fresno Municipal Code (FMC) of the City of Fresno. Please note, all research for this inquiry is based on existing land development of the subject property. If there are multiple buildings on the subject property, this research was based on the address provided in the request. This research does not take into effect of future development unless provided in your application request. With that, research of a proposed cannabis retail business on the subject property conveys the following: 1. All cannabis retail businesses must be located on property zoned DTN (Downtown Neighborhood), DTG (Downtown General), CMS (Commercial Main Street), CC (Commercial Community), CR (Commercial Regional), CG (Commercial General), CH (Commercial Highway), NMX (Neighborhood Mixed-Use), CMX (Corridor/Center Mixed- Use), RMX (Regional Mixed-Use), and must meet all of the requirements for development in these zones, including, but not limited to, parking, lighting, building materials, etc. The subject property is zoned CMX , which is one of the allowable zone districts for cannabis retail businesses. Development standards of the CMX zone district are available in Sections 15-1103, 15-1104, and 15-1105 of the FMC. The subject location meets the zone district requirement, per Section 15-2739.B.1.a of the FMC, for a cannabis retail business. 2. All building(s) in which a cannabis retail business is located shall be no closer than 800 feet from any property boundary containing the following: (1) A cannabis retail business; (2) A school providing instruction for any grades pre-school through 12 (whether public, private, or charter, including pre-school, transitional kindergarten, and K-12); (3) A day care center licensed by the state Department of Social Services that is in existence at the time a complete commercial cannabis business permit application is submitted; and, (4) A youth center that is in existence at the time a complete commercial cannabis business permit is submitted. Zoning Inquiry P20-03989 51 West Alluvial Avenue Page 2 November 19, 2020 The subject property is not located within 800 feet of the property boundary of any of the above-mentioned uses. The subject building meets the separation requirements, per Section 15-2739.B.1.b of the FMC, for a cannabis retail business. 3. Prior to commencing operations, a cannabis retail business must obtain a Cannabis Conditional Use Permit from the Planning and Development Department per Section 15- 2739.N of the FMC. 4. No more than 2 cannabis retail businesses may be located in any one Council District. If more than 14 are ever authorized by Council (more than 2 per Council District), they shall be dispersed evenly by Council District. The subject property is in Council District 2. There are currently no cannabis retail businesses located in Council District 2. This location requirement is satisfied for a cannabis retail business. Please review the entirety of Article 33, Chapter 9 (Cannabis Retail Business and Commercial Cannabis), and Section 15-2739 (Adult Use and Medicinal Cannabis Retail Business and Commercial Cannabis Business) of the FMC to understand other requirements of cannabis retail businesses, including but not limited to, application requirements, signage, etc. This information was researched by the undersigned per the zoning request. The undersigned certifies that the above information contained herein is believed to be accurate and is based upon, or relates to, the information supplied by the requestor. The City of Fresno assumes no liability for errors and omissions. All information was obtained from public records held by the Planning and Development Department. A copy of the Fresno Municipal Code may be obtained by contacting the City Clerk’s office at 559-621-7650. The Fresno Municipal Code may also be searched on the Internet, free of charge, by going to www.fresno.gov. If you have questions regarding this matter, please contact me by telephone at 559-621-8056 or at Robert.Holt@fresno.gov. Cordially, Rob Holt, Planner III Development Services Division Planning and Development Department